How to use eziTracker
eziTracker is our real-time monitoring service developed specifically for remote workers.
When leaving site:
Your identity Card with PIN
You will be issued with a ‘PIN’ card. This can be
customised to include the company name,
employee name, a FREE-PHONE number, unique
PIN, basic instructions and the company help
desk number.
Store this card in a safe place.
Take a moment to look at your card, which is
similar to the example below.
RCB
Name: AN Other
Dial: 0800 041 3627
PIN: 37582
Enter 1 to Log in or 2 to log out
The PIN is confidential and unique to you and
MUST NOT be given to another employee.
Instructions on how to use eziTracker are as
follows. The log-in and log-out process can
be ‘skipped’ through once familiar with the
procedure.
How to use eziTracker
When you arrive at site:
1 Locate the telephone
2 Dial the free-phone number from ID card
3 Prompt “Welcome to eziTracker. Enter your PIN now” will
be played
4 Enter your unique PIN number from ID card
5 Prompt “You are currently logged out. Enter 1 to log-in” will
be played
6 Enter 1
7 Prompt “You are now logged in. Thank-you. Goodbye” will
be played
8 Hang up the telephone
1 Locate the telephone
2 Dial the free-phone number from ID card
3 Prompt “Welcome to eziTracker. Enter your PIN now” will
be played
4 Enter your unique PIN number from ID card
5 Prompt “You are currently logged in. Enter 2 to log-out” will
be played
6 Enter 2
7 Prompt “You are now logged out. Thank-you. Goodbye” will
be played
8 Hang up the telephone
If you forget to log-in or log-out:
Forgotten to log-in at the start of site visit:
1 Log-in as soon as you remember
2 Log out as normal when the visit has finished
Forgotten to log-out at the end of site visit:
1 Arrive at the next client/site
2 Locate the telephone
3 Dial the free-phone number from ID card
4 Prompt “Welcome to eziTracker. Enter your PIN now” will
be played
5 Enter your unique PIN number from ID card
6 Prompt “You are currently logged in. Enter 2 to log-out” will
be played
7 Enter 2
8 Prompt “You appear to be still logged-in at your previous location. Please enter the visit time for your last log-in location in 24-hour format” will be played
9 Enter the time you left in 24-hour format (eg 3.30pm would be entered as 1530)
10 Prompt “You are currently logged out. Enter 1 to log-in” will
be played
11 Enter 1
12Prompt “You are now logged in. Thank-you. Goodbye” will
be played
13 This confirms eziTracker has logged you in at the next client/
site location
14 Hang up the telephone
Forgotten to log-out at the last visit of the day:
eziTracker will automatically log you out after a set period of time,
as defined by the company. The company will then contact you
to confirm the actual time you finished the visit.
RCB Business Solutions Ltd Unit 1 Victoria Place Chesterton, Newcastle, Staffs, ST5 7PQ Tel: 01782 566752 Email: [email protected] www.rcbuk.com
How to use eziTracker
You may encounter the following error messages when using eziTracker
“I’m sorry, I did not hear your entry.”
It is likely that you are attempting to use a ‘pulse-dial’ telephone.
The eziTracker service requires a ‘tonedial’ telephone (since it
works on tone recognition only).
“Invalid PIN. Please try again.”
You have entered an incorrect PIN.
“Your PIN is not active. Please contact the Help Desk.” You should
call the Help Desk number shown on your PIN card.
“That is not a valid option. Please try again.”
You have entered a wrong number as a response to a prompt
or an invalid value for other information. Attempt to enter the
correct details.
“You seem to be having problems. Please contact
the Help Desk.”
You may be repeatedly making an incorrect entry, for example an
incorrect PIN. You should call the Help Desk number shown on
your PIN card.
“The location you are dialling from is inactive. Please contact
the Help Desk.”
“The eziTracker number you have dialled is invalid.You have
dialled the wrong number. Please hang up and try again.”
Each company is assigned a unique, FREE-PHONE number to be
used by their employees. If you hear this prompt, it means you
have called an eziTracker FREE-PHONE number which is not valid
for your employer.
“That is not a valid entry. Please try again.”
The ezitracker service can collect a range of other information,
including travel times, job numbers, and event numbers. The
number that can be entered for other inforamtion is checked for
a minimum number of digits, as well as being within a specific
range (ie between 1 and 10). If you hear this prompt, it means
the number entered has failed these checks. If the correct
number is not known, enter 0 followed by a # or simply enter #
and then contact your employer to confirm the correct number.
Three attempts from eziTracker.
The eziTracker service allows three (3) attempts to enter
information before the final error condition message is played
and the call is disconnected. The error message you will hear is
“You seem to be having problems. Please contact the Help Desk
for assistance”. Contact the Help Desk number shown on your PIN card.
You are trying to log-in from a previously active site, which has
been marked as inactive by your employer. You should call the
Help Desk number shown on your PIN card.
RCB Business Solutions Ltd Unit 1 Victoria Place Chesterton, Newcastle, Staffs, ST5 7PQ Tel: 01782 566752 Email: [email protected] www.rcbuk.com