How to make IT-as-a-Service a reality January 15, 2014 Scott Bils Leverhawk Praveen Asthana Gravitant Inc. What is ITaaS Private ITaaS Overview Developers & Business Units •  Easily define, build, & order IT solutions •  Compare and source from a global approved vendor list •  Route demand instantly to the best provider option with Pay as You Go •  Provide flexibility while still maintaining control •  Rapidly respond to unanticipated biz needs IaaS PaaS SaaS CIOs Managed Services Existing Data Center Broad Ecosystem of Suppliers 2 Governance & Business Mgmt Key Tenets of ITaaS Expedia-like Consumption Poll: Where is your organization on the path to IT-as-a-Service? 3 Companies are using cloud as a competitive advantage •  Deployed private cloud PaaS environment in for 2,000 .NET and Java applications •  50 day reduction in time-to-market •  700% improvement in developer productivity •  45% reduction in infrastructure costs •  Deployment of integrated PaaS and Big Data platforms •  Streamlined services and support •  Improved service and product differentiation •  Innovation and growth •  Transforming back-office through broad SaaS adoption •  Next generation customer service and support •  Integrated customer engagement models •  Improved customer insight •  Product and service differentiation •  Migrating majority of production workloads to OpenStack private cloud environments •  Dramatic reduction in time-to-market •  IaaS seen as competitive advantage Pressure is building Need a solution that addresses increasing pressure on IT 5 Pressure is building Need a solution that addresses increasing pressure from on IT IT needs to become a service broker 6 Cloud Service Brokerage delivers value across the board Addressing pressures and increasing value across speed, control and cost Becoming a broker offers… 7 Enterprise Case Study Enabling State of Texas to Transform to an IT-as-a-Service model “There are so many complexities in making the cloud work for us. [Our] cloud services platform helped us get on the cloud successfully.” - Frosty Walker, State of Texas Before cloud services platform: After cloud services platform: •  •  •  •  •  •  •  •  •  •  > 9 month cycle time to deliver IT solutions Limited vendor and middleware options Frustrating and lengthy service request process Difficult to decipher cloud provider bills Unexpectedly high final costs 9 < 1 month cycle time to deliver IT solutions 40% savings on cloud spend Choice of cloud vendors, PaaS, and services Visual cloud solution design with real time costing before provisioning Poll: What are the biggest challenges your organization faces on the path to ITaaS? 9 The transformation is challenging Becoming a cloud service broker requires a more business centric approach with an IT-as-a-Service operational model. New IT Old IT Business Operations Traditional IT Operations Traditional IT Operations Business Operations IT-as-a-Service Transformational Challenges 10 Old approaches don’t work New skills are required •  •  •  •  •  •  Infrastructure focused Not ITSM extensible Rigid and inflexible Sales and marketing Product and service mgmt Demand and capacity mgmt The new business operations skills required New IT Skills and Capabilities Required Sales •  Customer needs assessment Marketing •  Market requirements analysis •  Service requirements analysis Fulfillment and Support •  Demand forecasting and management •  Capacity planning •  Offer design and •  Financial showback / packaging chargeback •  Communications / •  Competitive •  Cloud sourcing / PR analysis vendor •  Pricing strategy management •  Alliances and partnerships •  Cloud •  Positioning and Solutioning messaging 11 Service Management 5 Practical Steps in getting started with ITaaS ①  Launch and Incubate ITaaS Team ②  Pick a Subset of Services ③  Define Service Offerings •  Hybrid IaaS (Public / Private) •  Public Cloud SaaS Services •  Legacy / Virtualized •  Oﬀer DeﬁniAons •  PlaBorms •  ConﬁguraAons •  Support •  SLAs 12 Organization | Operations ④  Determine Service Pricing •  Accurate TCO •  Financial transparency •  Desired behaviors and incenAves | Tools ⑤  Define Policies and Governance •  User provisioning and access / usage •  Showback or chargeback model •  Security / compliance •  Others Gravitant and Leverhawk can help you make IT-as-a-Service a reality IT as a cloud services broker 76% of IT will act as a "broker" of cloud services across internal and externals clouds for LOBs. 2013 Intel-Cisco Industry Survey Consulting support by Leverhawk 13 Leverhawk ITaaS transformation services Helping you get started on the right foot Foundational Modules •  Answers “who, what and how” •  Identifies core requirements •  Provide transformation frameworks and “first principles “ Transformation Modules •  Address highest priority transformation issues •  Independent, standalone modules •  Enable incremental approach to transformation Educational Modules •  Provides a common language for internal communication •  Elevates internal IQ around opportunity recognition 14 To deliver ITaaS you need to address the complete IT value chain Many platforms do not address all aspects of service delivery, falling short of an ITaaS operational model Multi-Sourced Supplier Management 15 Design, Source and Provision a Complete Solution Architecture Centralizes Business Management and Reporting Unified Self-service Storefront What to consider in a comprehensive brokerage platform Select a platform that supports your need today and will grow with your cloud strategy and adoption Key Characteristics Multi-Sourced Supplier Management Design, Source and Provision a Complete Solution Architecture Centralizes Business Management and Reporting Unified Self-service Storefront 16 •  •  •  •  Many sources of public, private & virtual resources Compare options across all key criteria Addresses contract management and billing Simplified APIs and integration •  Complete Solution Design, w/ managed services •  Itemized cost for complete architecture •  Heterogeneous multi-layer and multi-environment •  Dashboards for solution and financial management •  Predictive reporting •  What-if planning •  Heterogeneous consumption of services •  Centralize user portal with design, ordering and management Gravitant cloudMatrix delivers a comprehensive brokerage platform Select a platform that supports your need today and will grow with your cloud strategy and adoption Multi-Sourced Supplier Management Design, Source and Provision a Complete Solution Architecture Centralizes Business Management and Reporting Unified Self-service Storefront 17 Key Characteristics Gravitant cloudMatrix Offers •  •  •  •  Many sources of public, private & virtual resources Compare options across all key criteria Addresses contract management and billing Simplified APIs and integration •  •  •  •  Supports AWS, Terremark, Savvis, vCloud and more Compare and Match across cost, performance, SLA ITaaS Catalog Compare and source centrally •  Complete Solution Design, w/ managed services •  Itemized cost for complete architecture •  Heterogeneous multi-layer and multi-environment •  •  •  •  Visual design across layers and environments Estimated Bill of IT Discover and sync existing resources Workflow based approval process •  Dashboards for solution and financial management •  Predictive reporting •  What-if planning •  •  •  •  Financial reporting by application and BU Simulate and predict cloud capacity and cost Advanced pricing rules Dashboards for chargeback, SLA & resources •  Heterogeneous consumption of services •  Centralize user portal with design, ordering and management •  Portal with centralized design, definition, management, dashboards across all IT resources •  Single catalog for all IT services with easy compare •  Collaborative design What sets Gravitant’s cloudMatrix platform apart? More than just the automated management of multiple clouds Expedia-like consumption experience Advanced catalog and app store to publish and monetize IT solutions cloudMatrix reduces the risks and ongoing cost of using cloud by empowering choice without complexity No Bare Applications – we ensure complete solutions IT-as-a-Service catalog, design and sourcing of complete solutions Compare your need to the right cloud services Powerful analytics and knowledge base for multi-criteria optimization Normalized smart catalog across cloud services providers Open IT framework – multiple choices and control Any combination of the right PaaS, IaaS, SaaS and managed services 18 How to get started Free Evaluation Check out our channel Send us an email request to view 2 valuable papers on how to deliver IT-as-a-Service For a free 30 minute free evaluation of where you are in your IT-as-aService readiness. free-[email protected] 19 Q&A 20 Praveen Asthana Scott Bils CMO and Strategist, Gravitant Managing Partner, Leverhawk [email protected] [email protected]