PREMIERE ISSUE 2/05 IN THIS ISSUE What is PR anyway? Serving the OTHER 90% of Colorado Businesses Some clairification on the topic and how it can benefit your business Business Law 101 Forming the right entity for your business, are you structured properly? Internet Advertising How to get the best bang for your buck. Profiling You Spreading the word and introducing you to great local businesses and ideas you may never have known about. Ask the Answer Man ROI Becky’s Cheap Eats My Biased Opinion Internet Index February 2005 | cosmallbiz.com | Colorado Small Biz 1 publisher’s note Colorado So I’m sure you’re wondering why. Everyone I know is wondering why I would all of a sudden publish a business magazine. Well it is a very simple answer... Small Biz BECAUSE! Because we can publish a digital magazine and offer valuable information to business owners at a fraction of the cost... Because small business is what will grow the current economy and those businesses need to be treated valuably... Because it takes more than money to have a successful business, and giving is only the first step to receiving... www.cosmallbiz.com ©2005 Alkemedia Productions All Rights Reserved. Reproduction in whole or in part without the written consent of the publisher is prohibited. Publisher Greg Smith Editor Rachael Dalton-Taggart Contributors Rachael Dalton-Taggart Becky Carter Jeff Brown Robert Regular Because advertising and exposure is a key to a successful business, and we’ve just made that key affordable to everyone... Because no other publication exists in this marketplace as a resource to startup, small and medium businesses... Because I have watched many small businesses fail when all they needed was an outlet so other businesses knew that they existed... EDITORIAL & SUBMISSIONS Editor [email protected] Submissions [email protected] Press Releases [email protected] And as Mom used to say, “Because I said so”... Colorado Small Biz is a publication that had to be done. With a possible demographic of up to 100,000 small and home office business in the metro area it is hard to ignore the impact that these people have on our local economy. As a local small business owner myself it made sense to take the time and effort in launching this publication. And with your support and readership we’ll be able to help just a few more people get back to work - and that’s good no matter how you slice it. As a publisher I have much experience in DTP and getting things ready to present to others. As a businessman I know the value of others and how their expertise can help a business become a success. As you see there are numerous others helping to get this magazine off the ground and take flight. If you have any ideas on how we can make this a better publication and serve the needs of a larger group of people, please do send us an email and be sure to note that you will receive a response. Greg Smith Publisher 2 Colorado Small Biz | cosmallbiz.com | February 2005 ADVERTISING Placement [email protected] Classifieds classifi[email protected] PRODUCTION Greg Smith Renee Harper DISTRIBUTION www.cosmallbiz.com ALKEMEDIA PRODUCTIONS Alkemedia Productions 7100 N. Broadway • Suite 2LPH Denver, CO 80221 720.234.4335 What is PR anyway? by: Rachael Dalton-Taggart F irst a Test: Your company wins a nice award for its technology or customer service. Do you: a) Immediately mention it on your company intranet and customer newsletter? b) Send out a quick press release? c) Add the award to your web site? d) None of the above: we do not have a customer newsletter and our web site is difficult to update quickly. If you answered a, b, and c above, it seems pretty certain that you have started generating a culture of public relations in your organization. If you answered D or something similar, you do not have even the first aspects of building good relations with the people who buy your products, talk about your products or perhaps invest in them. And really, sweethearts, you need to be doing something. The term PR, or public relations, covers many aspects of Does your brand pass this test? Captivating Consistent Compelling Comprehensive Competitive Crystal Clear True to your vision dealing with the public – whether they are customers, potential customers, press, or investors. The evidence is strong that almost every company and organization needs to be ‘doing PR’ as a fundamental aspect of its operation. The sorry fact remains that most companies do not do anything until very late… often until sometime after the CEO thinks PR can be afforded. But PR should not be exploited only when your organization has spare cash! It is something that should be a fundamental part of your entire operation. As important, basic public relations should not cost you a dime except for the extra couple of hours per week you may need to devote to it. Once your sales operation starts to rely on Public Relations as part of its sales and lead development tools, then it may start costing you money – and then the cash spending becomes a worthwhile investment. Very basic public relations takes nothing more than a few hours of somebody’s time a week (or even a month) and some careful thought. Being an acceptable writer is a benefit but any deficiency in that area can often be solved by bringing in a copy writer on a contract or ad-hoc basis – or you often find that a talented spouse can bring unknown skills to help. (And even better the spouse often tends to be free-of-charge!) This article will run through some basics of PR that every company should be doing, as well as helping you understand what you need to do when you are investing your hard-earned cash in PR. If not, we should talk Signature Strategies is a one-stop, value-priced strategic and creative service helping smaller companies profit from the power of branding. Go to www.signaturestrategies.biz for branding insights & aids, then call for your free consultation - 303-796-9458 Signa tureSTRATEGIES Helping clients profit from the power of branding Basic PR. Every company needs to build a customer base. And typically that customer base comes to you because they trust you, your products or your services. The first leap is working out how to get new customers to trust you in the first place and this takes basic PR. Why is Trust Important? In the sales process, the customer has to move into believing that you are providing what they want. I mean, would you hire a plumber to fix your pipes that you didn’t February 2005 | cosmallbiz.com | Colorado Small Biz 3 Serving the OTHER 90% of Colorado Businesses vol. 1, no. 1 ~ february 2005 3 What is PR anyway? Some clarification on the topic and how it can benefit your business. 7 Business Law 101 Forming the right entity for your business, are you structured properly? page 7 19 Internet Advertising How to get the best bang for your buck using the power of search advertising. 15 Adventures in Networking Follow our fearless newbie through her journey to be a networking goddess. page 13 Profiling You 14 - The Cooking Advantage 16 - Organic Mechanic 10 - Ask the Answer Man 12 - Becky’s Cheap Eats 13 - My Biased Opinion 17 - Return On Investment 23 - Internet Index page 14 4 Colorado Small Biz | cosmallbiz.com | February 2005 think had the expertise? Every sales situation is no different. Building trust means you have to prove to a customer that your expertise has led to a great product, that other customers already trust you and that this person can also start to trust you. This means that every communication needs to promote that trust. You can do this with: customer testimonials; press comments when editors review your product; information about awards you have received; professional organizations you are a member of. And once you have these all sorted out, you need to use them. I suggest that they go into: • your web site • brochures • at the end of emails • direct mail pieces • letters you may write ����������������������������������������������������������� ��������������������������������������������������� �������������������� �������������� ��������������������� Getting Customer Testimonials Customer testimonials can be both a joy and a trial to nail down. The best ones use a full name and company as a reference point, but in these cases you need to ensure you have permission (signed if possible) to use the names. I have found that the easiest way to get testimonials is to ask people to test your product (free or at a discount) and in return they have to commit to releasing their names – assuming they like the product. Do not be tempted to lie or make up testimonials. If a new customer wants to check one you may get caught. In addition, asking people to test the product can provide you with valuable feedback that may help improve the product you are offering. Testimonials can be a few words long, all the way to an entire ‘case study’. Any length will do as long as you are allowed to use it to help promote your product. And once you have it, make sure it goes on your web site, brochures and other communications. Occasionally, you may need to provide one-on-one communication between a potential customer and an existing customer. Work very hard to ensure that an existing customer is willing to speak on your behalf and try not to use the resource too often – however helpful, these people have work to do too and constant calls can become annoying. Case Studies Getting case studies from customers can be a lot more taxing and often take more skill. (I often recommend that ������������������ �������������������������������� you do pay someone to do them if you can!) There are multiple benefits to be gained from a good case study, as long as you focus on how to use it. Try and write the case study so that the next potential customer can put themselves into the existing customer’s shoes and understand the benefits of your product. Then post the case study on your web site, use it as part of your sales kit, send it out on your customer newsletter and more. Once you have material, try and gain the full value from it in every scenario you can. Communicating with Customers You do, of course, have a regular newsletter? Even a simple email or print letter that goes out to clients regularly? If not, why not? To communicate with customers, you do not have to be using sophisticated HTML emails and blindingly superb 8-page, fullcolor newsletters. Admittedly, it is nice when that kind of investment makes sense both financially and productively, but does not have to be your starting point. Simply getting information out to customers, reminding them that your product is still going strong and is an incredibly valuable tool. All you need is several (I would say 4) subjects to share, and then access to a computer for either email newsletter or print (from a word processing package). However to make the newsletter successful follow these rules. a. Keep customer contact information for every customer and potential customer February 2005 | cosmallbiz.com | Colorado Small Biz 5 b. If you are going to send a newsletter via email, ask their permission to do that c. Whatever you write, get a ‘good speller’ to check it d. Do a test run of the newsletter first with colleagues or family. See what they think and what suggestions they have e. Always make some sort of offer that may be a ‘grabber’ – something that may get the customer thinking or, hopefully, picking up the phone to call you f. Always have some good news – new award, more customers, etc g. Don’t get too verbose ensure that your company can build trust and credibility with customers, press and investors. They are the ones that nag about getting a press release on the web site immediately. They are the ones who obsess about bad spelling in a brochure. They are the ones who can communicate with the press in a way (at least if they are any good) that gets the press interested. These are things that a small business owner can mostly do him or herself if the focus is there. However, when it gets busy and you have to worry about order fulfillment, sales, cash flow, staff turnover, profit and more, doing PR usually takes a lower priority. Getting to the Press Be careful when choosing a PR company. The first thing they often want to do is get you to invest alarming amounts of money in a press kit and on improving the web site. Often they have a valid concern – that the quality of your communication needs a vigorous clean-up. However, beware of this being an ‘absolute’ especially when it demands a lot of cash investment up-front. Often your communication means can be improved in small, inexpensive ways, that will be almost as effective. Getting your product reviewed, even mentioned, by the press can be extremely exciting and frustrating at the same time. This is where PR experts can really help and where your buck is best spent. But this does not mean you can’t try it yourself to some effect. Call up a local editor who you think may be interested in your product. Ask them directly if they would review it. They may say yes, and you have made the start to doing press outreach. If they say No, you have lost nothing – it simply gives you the opportunity to call them again a week later and ask all over. Be prepared for the editor to ask you why they should be interested. The response should be part of your sales pitch anyway and if the product is interesting, they will probably say yes. Be careful, though, to target who you call. For example, if you have a sports product, try and go to the sports editor and so on. A press release, if you feel up to writing one, is also a valuable tool. The press release can announce a new product, a corporate success such as new clients or increased revenues and more. The press release does not have to be lengthy, although I recommend good spelling and grammar! Once written, send it out to a few target press, as well as post it to your web site. In addition, don’t forget to put the press release in your sales kit: anything that increases credibility and trust can assist toward a sale. So why go to a PR company? PR experts focus solely on all the aspects above to 6 Colorado Small Biz | cosmallbiz.com | February 2005 Beware of the PR ‘black hole’ – that is the one where you pay lots of money every month on retainer to a PR company, with no guarantee of results. Always, always, insist on metrics and results with some sort of compensation in return. For example, if your plumber came in to fix the pipes, yet failed to fix them, would you pay him? I think not. PR agencies have existed on retainers with small print giving no guarantee of results. For the client, that’s an insane arrangement, and avoid it. Be prepared to pay a small retainer with compensation on agreed results that meet your needs, targets and sales aims. Rachael Dalton-Taggart is the president of Strategic Reach PR in Denver. She has been a leader in new PR ideals and strategies for the past 13 years. [email protected] • Useless Fact • Sales of antacids increase by as much as 20% the day after the Superbowl. Business Law 101: What Type of Company Should I Form? by W. Jeffrey Brown The information below is intended to be a summary discussion of some of the legal and business issues to consider when determining what type of business entity to form. It is not intended to encompass all issues or your specific situation or act as a substitute for qualified professional assistance. T here are several basic entity choices for small businesses. Each of these entities is subject to the laws of the state in which they are formed. Most state laws are pretty similar but there can be important differences. The discussion below pertains to the laws of the state of Colorado. Sole Proprietorship This is an unincorporated business entity that is owned by a single person. The business has no existence apart from the individual owner. You become a sole proprietorship simply by operating a business by yourself. The positive aspect is that there are no required corporate filings or records to maintain. The negative aspect (and it’s a big one) is that there is nothing shielding personal assets and liabilities from corporate assets and liabilities. Therefore the liabilities of the business become your personal liabilities. Partnership A partnership is any business relationship existing between 2 or more persons who carry on a trade or business. Each person contributes money, property, labor or skill and expects to share in the profits and losses of the business. There are limited partnerships and general partnerships. In a general partnership, all partners remain personally liable for the obligations of the partnership. In a limited partnership, the individual limited partners are not personally liable for the obligations of the partnership (much like stockholders in a corporation) but there must be at least one general partner who remains personally liable. There is no filing required to form a partnership as it occurs automatically by operation of law (much like a sole proprietorship discussed above). However, Colorado allows the registration of Limited Liability Partnerships (LLPs) and Limited Liability Limited Partnerships (LLLPs). By registering your partnership with the Colorado Dept. of Revenue, you can achieve the goals of reducing partner liability and establishing a greater degree of certainty around the operations of the partnership. Corporation A corporation is an entity where the owners (shareholders) transfer money, property and/or labor in exchange for shares in the corporation. The primary advantage that a corporation has over other entities for a small business is the potential savings on self–employment taxes (“FICA”). For example, let’s assume an accountant has started his own business. In his first year he earns $85,000 in profits and he pays himself $45,000 in salary. If the business is formed as a sole proprietorship or an LLC, then the entire $85,000 is taxed at 15.3% for FICA purposes. If the business is formed as a corporation, then only $45,000 (the portion designated as “salary”) is subject to FICA. The accountant is free to do whatever he wishes with the other $40,000 without further FICA taxation. Depending on your situation, other tax advantages may exist with regard to employee benefits. There are 2 basic types of corporations- C corporations and S corporations. C Corporation Although this is the chosen entity formation for most Fortune 500 companies, it is generally not a good idea for small businesses. The primary problem with the C corporation is that it generates double taxation on the February 2005 | cosmallbiz.com | Colorado Small Biz 7 editors’s note Owning a Small Business is hard work! If anyone has ever told you that being the owner of a small business is easy, then they were probably trying to sell you a small business or else were on some pills that you can only get cheaply from Canada! The image on the cover of the first-ever Colorado Small Biz Magazine probably describes how many small business owners feel for most of every day. The endless worry about clients, panic about deadlines, and stress about cash flow is only abated by the occasional high moment of a large check or a new client walking in. It seems that this roller-coaster of emotion becomes part of our daily lives. Handling it is a key challenge. Daily we ask ourselves – when will we get to ‘easy street’? When will the stress and panic recede? Am I really doing the right thing? Colorado Small Biz Magazine is a publication that is true to the messages above, because we experience them every day. All the editors and staff of Colorado Small Biz are small business owners – Greg Smith, publisher, runs a thriving interactive media business that employs 3 1⁄2 staff. I, as editor, run a Public Relations Company that has 4 staff. We are all very good at our specialties: bringing quality services to our customers. But that isn’t enough. The biggest challenge is being good at running a business – from decisions about saving even a few dollars on printing, through to choices of telephone provider, dealing with the bank, keeping payroll tax under control, having cash flow and more. Part of your business decision-making is whether to take an hour, a day or a week off to relax, be with your family or simply settle down to watch CSI. We have found that owning your own business can be incredibly satisfying. And like me, you may just have become so addicted to the stress that anything less would bring on a bad dose of ADHD. But in the 3-plus years we have been handling, growing and shaping our businesses, we have found ourselves guessing an awful lot – there are simply no publications and no real resources that focus on what single-owner shops and micro-businesses need. Everything from ways to print decent, professional business cards cheaply, through to approaching potential clients that are way larger than you ever thought possible. And while we are doing this, we are going to be chasing down real-life stories from Colorado Small Business owners that want to share their experiences. We hope you’ll enjoy Colorado Small Biz as much as we are enjoying bringing it to you! Regards Rachael Dalton-Taggart editor 8 Colorado Small Biz | cosmallbiz.com | February 2005 profits it earns. Profits are taxed first at the corporate level on the corporate tax return. Then, an additional tax (personal income tax) is assessed on any salaries or dividends paid to the shareholders. In addition to the double taxation issue, the C corporation presents other difficulties with respect to restructuring and asset distribution. Because of the difficulty of getting out of a C corporation after it is formed, it is a good idea to consult with a qualified attorney prior to forming this type of entity. There are a couple of good alternatives in the S corporation and the LLC discussed below. S Corporation Much like the C corporation, this entity is formed by filing Articles of Incorporation with the Colorado Secretary of State. In fact, an S corporation and a C corporation are formed in exactly the same manner. The only difference is that the S corporation must file an additional form with the IRS electing S corporation status. S corporation status means that the corporation is electing to be taxed as a partnership, thus avoiding double taxation. All profits and losses will flow through to the individual shareholders in proportion to their ownership interests in the corporation. Although S corporations have certain restrictions on the number and type of shareholders and the class of shares that can be issued, this is usually not a significant hurdle for most small businesses. or LLLP) will provide you with far greater liability protection than operating as an unregistered company. In any company you must be careful to follow all formalities such as: using separate bank accounts, never commingling funds, keeping adequate corporate records, etc. Most small businesses would be best served by forming an LLC or an S corporation, depending on the need for flexibility (LLC) versus the potential for self-employment tax savings (S Corp). There are some fairly limited situations in which a C corporation or a partnership would make sense for a new business and you may want to discuss these alternatives with a qualified attorney or accountant. W. Jeffery Brown is a corporate attorney with J. Brown & Assoc. LLC. He can be reached at 303.228.2177 [email protected] • Useless Fact • Ketchup was sold in the 1830s as medicine. Limited Liability Company (LLC) This is a very popular form for new companies. It involves filing Articles of Organization with the Colorado Secretary of State. An LLC can be taxed as a sole proprietorship, a partnership or as a corporation. A single member LLC will be taxed as a sole proprietorship (i.e. everything flows through to the owner’s personal tax return). A multiple member LLC will be taxed as a partnership (i.e. the owners are taxed on their share of the profits and loses in proportion to their respective ownership interests in the LLC) unless the LLC notifies the IRS that it elects to be taxed as a corporation. However, the owners may, by written agreement agree to divide the profits and losses in any way they choose. CONCLUSION For liability reasons, it is not a good idea to operate as a sole proprietorship. Any entity formed with the Secretary of State (corporation or LLC) or the Department of Revenue (LLP February 2005 | cosmallbiz.com | Colorado Small Biz 9 Ask da Answer Man! D ay to day business throws many curves your way, many times it happens hourly, and you just can’t know all the answers. How many times have you thought, “If I just had someone to ask, I could get an unbiased answer and then make the right decision.” Well now you have the ability to Ask the Answer Man. Everyday people ask me questions and expect me to know just about everything. In business I have learned I’m not what I thought I was but the 20th Century version of the “Shell Answer Man” So go ahead, ask your questions, and every month we’ll be publishing answers to the most common questions. Q. How do I make sure the business name I choose will be unique and protected nationwide. Your company’s name can be protected by registering it as a trademark with the United States Patent and Trademark Office. “ A trademark is a word, phrase, symbol or design, or a combination of words, phrases, symbols or designs, that identifies and distinguishes the source of the goods of one party from those of another.” The name you select for your company must be distinctive, common words or phrases that are not offered trademark protection. Examples that would not be eligible for protection are: Joe’s Diner, Bill’s Auto, Speedy Delivery, For information on trademarks visit http://www.uspto.gov. Before finalizing your company name selection, you should conduct a name search, to determine if the name selected is protected or being used by another company. Your search should start with the Secretary of State. The yellow pages should also be searched. Check with your local library to see if they have a collection of national yellow pages. Also, while at the library check any trade journals for company names. Finally, I would suggest that you contact your nearest Small Business Administration Office (SBA) for further advice and assistance in selecting your company name. The SBA was established to assist, aid and protect the 10 Colorado Small Biz | cosmallbiz.com | February 2005 interest of small business. Logon to http://www.sba.gov to locate an office near you. (This topic will be discussed in greater detail in an upcoming issue.) Q. How much does a website cost? I get this question about 5 times each week, and my standard answer is, “How much is a car?” You see a website is just like purchasing a car, for a small amount of money you can get a car to take you from place to place, or for a large amount of money you can have a luxury model with all of the bells and whistles getting you there in style and making everyone stop and stare. A translation of this is you can get a simple 5-7 page website for $750 to $1000 dollars, or for a database driven, e-commerce enabled website can cost from $3000 on up. My best advice is to get a few different bids and compare apples to apples to get your best deal. Q. How do I stop all the junk email I get? WOW, this is a toughie – the easiest way is to just change your email address – but that really lacks in the reality category, so here are a few ways that you can slow down the flow. Don’t Answer - Just Delete – First off, never, Never, NEVER reply or ask a spammer to remove you from their list. All you’re doing then is confirming they have your valid email address and most likely you’ll start getting even more junk. (Remember that allowing a delivery receipt is the same as replying.) Secondly – disable the preview for new emails, many spammers have written code that they can track when an email is viewed, so they know when they have a valid email without you doing anything but glancing casually at the message they sent. Lastly, delete the suspicious emails by selecting them all and deleting them without ever opening them, this will slowly stop them from sending emails to your account, usually this takes 36 months. Also, never buy anything from a spammer. If we all stop buying, perhaps they’ll stop spamming plus you’ll only get even more spam if they know you’re willing to buy. Authorized Access – There are a few programs and a number of services that will stop all email from getting to your account, unless you have first entered the sender’s email into an approved list of recipients. Now while these services will surely stop all junk emails and may be good for home users, business users will find them limiting and not a good choice as new clients will have a problem contacting you via email since they will not be in your list and their email to you will be blocked or deleted. Filters – Most email programs are equipped with some sort of email filter and as newer releases happen the email application can even learn what is spam by you deleting it as such. Be sure to set up a filter or two as you start receiving spam, and you can easily send many of the repeat offenders emails directly to the trash. Q. Why do Wint-O-green Lifesavers spark in the dark? It’s called triboluminescence. That’s what happens when crystals fracture. Triboluminescence is the light that is the result of crystals crushing or tearing. Here’s what happens. Everything around us is made up of atoms like carbon, nitrogen, hydrogen and oxygen. The atoms are made up of tiny particles -- electrons, protons and neutrons. Atoms cluster together in groups called molecules. When you crunch the sugar crystals, electrons break loose and zip around. Invisible nitrogen molecules that are in the air can detect an opening where the electrons have broken free, and zoom into that spot. All this happens very fast. The electrons that broke off the sugar crystals in the first place decide they want to return to the fold, but since the nitrogen molecules are already there, the electrons crash into the nitrogen. They re-combine with a bang. And that crashing together results in light -- in fact, it’s ultraviolet radiation. Add the fact that this ultraviolet radiation has hit the wintergreen flavoring (which is methyl salicylate) and you get the bluish tinge to the glow. You can actually get almost all crystal sugar candy to give you a bit of light when it is crushed. This was first noticed in Italy in the seventeenth century. But for most crystal candy it is a rather dim light. It takes wintergreen to really light up your life. It’s probably much more scientific than you need to know -- but now you do. The important thing is that it’s fun. And it is a good party trick too -- just don’t break your teeth! February 2005 | cosmallbiz.com | Colorado Small Biz 11 Becky’s Cheap Eats H ello and welcome to the first edition of cheap eats. The section that your taste buds will forever be thankful for. Say good bye to fast food lines and greasy hands. Each month this section will feature restaurants, pubs, diners, and the not so typical fast food joint where you can get a fabulous lunch and pretty cheap as well. This month we feature the Off Broadway Café, started by Chiquita Felitti, who has worked in the restaurant business for the past 25 years. Off Broadway Café serves a wide range of snacks, sandwiches, salads, soups and breakfast items with all breads, bagels, muffins, and cookies made fresh from scratch. Breakfast choices include breakfast sandwiches that are served on a fresh baked bagel or croissant with your choices of cheeses, bacon, eggs, sausage, or ham. Specialty, breakfast burritos are also served up and topped off with their own homemade red or green chili. They also serve any style egg, bacon, ham, sausage and/ or home fried potatoes individually, if you don’t fancy sandwiches or burritos early in the morning. 12 Colorado Small Biz | cosmallbiz.com | February 2005 Lunch choices include a variety of sandwiches or wraps ranging from the melt away club (turkey, bacon, Swiss) served on your choice of parmesan, wheat or plain hoagie and your choice of mayo, lettuce, tomato, and pickle. I had the chicken salad sandwich served on whole wheat. It was plenty to eat for lunch and I had some left over for a mid-afternoon snack. The house specialty is the sliced steak sandwich. All sandwiches are served with 6oz. of meat and made fresh to order. The menu ranges in price from a dollar for two breakfast eggs through to six dollars for the Colorado Club Salad (served with your choice of chicken or turkey with bacon and avocado). Along with the Off Broadway Café, Felitti runs a catering company which is ready to help with early morning meetings or afternoon lunches. Off Broadway Café is located at 6810 N. Broadway, Unit E, Denver. They are open 7am – 2:30pm Monday – Friday. Just ask for the Cheap Eats Special! My Biased Opinion (and a few facts): Board up your Windows I f I spent as much time and money fixing my car, as I do to keep my computer running, I would ride my bicycle to work. Small business owner and Windows computer user, Denver, CO - 2004 the topic of this magazine I’ll cut the search down a little to help make your decision easier. The following software is available for Apple computers allowing you to seamlessly make the switch. Spyware, Adware, Viruses and Spam, daily I get people warning me about these and asking me how to protect against them. Well it is very easy, and I’m about to tell you the secret, are you ready? Word, Excel, Power Point, Entourage, Internet Explorer, Quickbooks, Quicken, AOL BUY AN APPLE COMPUTER!!! Now I’m not going to say all sorts of terrible things about Windows. Microsoft and Windows have done a great job of helping to get the entire world using personal computers. However at this time the Windows operating system(OS) is so prone to Spyware, Adware and Viruses that you can spend thousands of dollars in time and money to keep a computer running. What I want to share is how an Apple computer can save you not only time and money, but anxiety as well, because it is not vulnerable to the nasties that plague Windows computer users. How can this be? Ok, I’ve told you that Apple computers aren’t as vulnerable as Windows computers and I bet you want to know why, well it’s simple. First, most Spyware, Adware and Viruses are written to exploit vulnerabilities in the Windows OS, since the Apple OS isn’t Windows it isn’t effected by those nasty little programs, and few viruses are written for the Apple OS. Secondly, the Apple OS is a UNIX operating system, and any computer expert will tell you that UNIX is the most secure OS that is currently available, see it’s just that simple. You can run your business on an Apple! Now I’m sure you may have heard that there is no software available for Apple Computers - but with over 23,000 products available I’m sure that you can find the things you need to run your business. Since business is Thousands of additional titles are available to help you with your business needs, databases, PIMs, graphics, accounting, finance, marketing and more, just visit www.apple.com/business/ and www.apple.com/ business/mac_pc/ to learn more. More bang for your buck! For years Apple computers have been seen as a bit over priced and didn’t work with many peripherals. Well that time is over, and you can get a great Apple computer for only $499, which is loaded with software to manage your digital photos, digital music, digital video, create dvd’s and Apple Works (word processing, spreadsheet, database, graphics, presentations). Visit www.apple.com/macmini/ to learn all the details. Apple computers now work with most all peripherals including scanners and printers by HP, Epson, Brother, Canon and others. Most any USB keyboard and mouse and any monitor or display can now be connected to an Apple computer. Now I’m not saying to throw out the computers you have, ok, Sure I am! Stop suffering with the annoyances of a Windows system, and buy an Apple. Not only will it ease your mind, but with a button click it will play nicely with your current Windows computers. For a hands-on experience visit one of the area Apple Stores, Cherry Creek or Littleton, or see the Apple section of your local CompUSA. February 2005 | cosmallbiz.com | Colorado Small Biz 13 Bringing Family Back to the Table S occer games, ballet lessons, business meetings, football, laundry, cheerleading, marching band, shopping and auto maintenance are just some of the 101 reasons families do not have enough quality time together. However Lori Overton, owner of The Cooking Advantage, is helping to ease part of your daily routine to give you more “family time”. “It gets to be too much... Daily routines interrupt the time that families spend together... The dinnertime that we all used to spend together as we were growing up... That time to share our day and be together as family”, were some of the insights that Lori shared with me. “I was an office manager, and by the time I got home and made dinner, I had little time to spend with my children”, said Overton. This is when she started “freezer cooking”, and by cooking ahead she was able to save about ninety minutes a day, giving her more time to spend with her children. As friends learned about what she was doing, more and more of them wanted to learn these time saving techniques. “So I left my job to become a personal chef for more family time and my love of cooking”, said Overton. Now, after training as a personal chef and being a member of the American Personal Chef Association (APCA), Lori is offering the Cook and Carry meal solution to help parents get back to basics with more family connect time. The Cook and Carry solution is similar to a dinner party with friends, except instead of eating dinner, up to seven guests enjoy conversation, snacks and maybe even some wine while assembling 12 delicious entrees to take home to their freezer. Lori does all the shopping and initial food preparation on the day of the party, then provides recipes, utensils, labels, storage containers and cooking instructions for each entrée on the menu. All a guest needs to bring is a cooler to take their dinners home in, and an apron, Lori even cleans up after the guests have left, making it a fun evening for all. 14 Colorado Small Biz | cosmallbiz.com | February 2005 These entrees aren’t just your standard fare but true gourmet dinners such as Chicken Cordon Bleu, Meatballs Maranara even a Rasberry Chipotle pork, and each entrée feeds a family of four so your family can all enjoy a delicious dinner together. Business Profile The Cooking Advantage: But what if you don’t have the time or don’t want to make meals for yourself? Well fear not as Lori then comes to your rescue with her prowess as a personal chef. After an evaluation of your dietary needs, a menu is designed specifically to meet those needs with variety and flavor. Weather your diet is vegetarian, carbohydrate free or protein rich, Lori creates not only a variety of meals, but also marinades and seasonings to help you prepare fresh dishes for any time of year. The Cooking Advantage was created by Lori Overton, a woman looking to spend more time with her family. Her decision to share her skill with all of us helps to open up just a bit more time in our lives, and for that Lori we thank you. To learn more about Lori Overton and The Cooking advantage visit their website at www.thecookingadvantage.com This space for rent.. Cheap 720.280.2986 Adventures in Networking: All I Never Wanted to Know. by Becky Carter W hat in the world do I know about networking? That was my initial thought when I got the assignment for this article. I am a 24 year-old public relations account manager and pretty much fresh out of college. I have always heard that networking could be a great asset to both my personal and professional life, but where do I begin to tell others how it can help them when I barely know myself. Umm, what to do? After a few adult beverages, a couple of internet searches and lots of brainstorming it hit me. Why not make this a learning experience for us all? We can learn from each other. First thing on the list, major research on networking and how I (we) can become seasoned experts (or at least pretty good at it). I headed to the Denver Public Library to find everything I could on networking. I grabbed all books that even mentioned the word and happened upon what seems to be just what we need; a book by Darcy Rezac, titled The Frog and Prince; Secrets of Positive Networking... to change your life. Eureka! As I gathered all the research and pushed my way through Mr. Rezac’s book, I found that the themes for successful networking seem to be constant. Networking and building relationships can help your business grow. Still, it is sometimes easier said then done. Networking is a skill that rarely comes naturally and even when it does, it needs to be maintained and practiced regularly. Rezac advocates that with a few simple tips, a business card, and a willingness to try, there is no reason that you can’t go from a networking wall flower to those chosen few we all want to meet and work with. The Business Card Rezac says that the business card is the keystone of the networking world. Carry them with you and make a practice of handing them out. Many people neglect to continued on page 18 February 2005 | cosmallbiz.com | Colorado Small Biz 15 I f you can’t smell it, it’s dirt... If you can smell it, it’s soil, it’s alive, says Greg Dabney, founder of SoilQTM Inc., and creator of the Dr.Dab’sTM soil products. “Our products establish health within the soil structure and provide the nutrients and the food for the plants to grow.” SoilQ Inc, a Longmont company, has, over the last decade, developed proven products that treat all soils effectively: homeowner’s soils, contaminated soils, fire stricken soils and problem soils. SoilQ founder Greg Dabney has demonstrated that he can restore damaged grounds to grow nutritional crops without the use of damaging and unnatural chemicals. In July of 2004, 9News did a segment on SoilQ and how it is able to reduce the amount of water we put on our lawns. SoilQ is also providing great results in restoring damage caused by the Hayman Fire. “SoilQ has put us approximately 3 to 4 years ahead of even the Forest Service and other private owners in the Hayman fire burn,” said Thomas Hedwall Hayman landowner. SoilQ helps protect today’s water sources, by restoring damaged soil that ultimately requires less moisture. ”For plants of all kinds to be healthy, whether it is lawn, trees, vegetables, roses etc., it is critical for the soil they are in to provide the nutrients they need,” said Greg Dabney. “SoilQ brings natural, organic matter into the soil which allows plants to feed. The increased health of the soil means that water retention is visibly improved, also reducing your water bill during the summer months.” SoilQ brings improved health to us because its all-natural recipe does not affect the environment around us, is safe with kids, pets and the water table – and furthermore, it works wonders with soils of all kinds. When choosing your next fertilizer, which scenario would you rather support. Scenario A: Kids playing, animals relaxing in the sunny backyard. You place a few ounces of Dr. Dab’s product into your hose-end sprayer. Turn on water and apply. No worries about spraying the kids, animals or sidewalks. 16 Colorado Small Biz | cosmallbiz.com | February 2005 No gloves, no goggles required. An afternoon with the family and you just made your lawn a happy family member too. Business Profile Organic Mechanic: Growing Some Green Scenario B: Kids inside on sunny day, animals inside with kids causing a lot of noise and wanting to be outside. You enter your garage put on your gloves, place goggles over your eyes and pour fertilizer inside your spray can. You have to mix with it some herbicide because weeds keep coming up. You apply the fertilizer making sure it doesn’t get onto the side walk to stain the concrete. Keep it out of the animals’ drinking water dish and off the toys in the back yard. Then you have to make sure that the kids and animals stay in until the fertilizer you’ve applied is dry on the grass, an additional 3 - 8 hours. Dr. Dab’s retail products are available for a full-range of safe, friendly treatments. “Organic MechanicTM” to restore and revive all soils. “Zen MasterTM” is for the gardener as a general purpose soil conditioner. “Alchemy101TM” is for new home owners and creates a healthy environment for the new seeds and roots to live. “AquaBurstTM” is a houseplant food that balances soil imbalance from the salts and chlorine from tap water. Helps restore energy, lush colors and promotes more buds and flowers. MoniterTM 12-12-9 is a organic-based fertilizer that is impregnated into polymers that hold up to 400 times the water held in soil. The water is slowly released along with the nutrients and fertilizers needed by the plants. Can be mixed into potting soil mix and used in the garden as well. For additional information and to find out which Dr. Dab’s product fits your needs, visit their website at www.organicmechanic.net • Useless Fact • 7-Eleven is the largest retail chain in the world Return On Investment: Getting your money’s worth! by Greg Smith your order if needed. R eturn on Investment - ROI - a simple statement meaning get the most from your dollar. However, if you’re like most people you wonder if you’re getting the best deal or if there is something better on the horizon. In this simple monthly column we’re going to help you take the guess work out of spending and get the best bang for your buck. Also if you have or are a great resource please let us know and we’ll tell everyone about it. This Month Printing So with all that out of the way, let’s talk turkey - Prices. Color Laser Prints 1-250 Qty Single Sided - 8.5”x11” $0.42 ea Double Sided - 8.5”x11” $0.79 ea Single w/Black Back - 8.5”x11” $0.49 ea Color Laser Prints 251-500 Qty Single Sided - 8.5”x11” $0.40 ea Double Sided - 8.5”x11” $0.75 ea Single w/Black Back - 8.5”x11” $0.45 ea Ink Jet Printing Many of us use inkjet printers in our business lives, but if you’re like me you cringe every time you think about spending $25 or more for a new inkjet cartridge. Well now your fear is over. For the past 3 years I have been getting my ink at www.carrotink.com and saving a bunch. (pun intended) Carrot Ink offers cartridges for most brands including, Epson, HP, Dell, Lexmark and more. These cartridges are 30-70% less in cost than manufacturers charge and come with a 100% no questions asked guarantee. My Epson Color cartridge costs $13.95, less than half of the Epson replacement cartridge. Best of all, purchasing from their website is safe, secure, fast and easy. Give them a try you won’t be disappointed. Full Color Business Cards Getting noticed with full color business cards doesn’t need to be expensive, if you use Printing for Less www.printingforless.com. Located in Montana, Printing for Less has made it a practice to bring down the high cost of printing. One of their best deals is on full color glossy business cards, 1000 for $125.95 which includes shipping to your door. But we’re here to get you the best for your dollars - by using the promotional code RP18J6WVL you’ll save an additional $25 - so your total will be $100.95 for 1000 full color glossy business cards, sure to help you make a great impression when you hand them out. Short Run Color Printing Time and time again you’ve been told that color makes your presentation materials stand out - but good color is expensive - well not really. There are many places on the internet that you can get color laser printing cheap - well now there is one right here in Englewood that can give you great color laser prints, for less than half the cost of Kinkos. That place is All Out Digital www.alloutdigital.com - 303.225.8380 All Out Digital offers color laser prints for all size orders. From 1 to 10,000, they can print, cut, collate and fold • Useless Fact • Birds have the right of way on all Utah highways. February 2005 | cosmallbiz.com | Colorado Small Biz 17 carry business cards: how many times have you heard ‘Oh, I forgot to bring them’ or for those who do remember they fail to hand them out. Try and hand out your cards when first introducing yourself at a networking event. It gives people a point of reference and the opportunity to ask questions. It also ends the guessing game of wondering when the appropriate time to hand the card out should be. Your business card represents you, who you are, what you do. Because of this it makes sense to have as professional a card as possible. And creative cards that stand out among the handful of cards people bring home with them become memorable and make you easier to remember. At the very least, make sure your business cards can be read with ease and include the appropriate contact information. Try, setting a goal at each networking event as to how many cards you want to hand out and in return how many you would like to receive. Setting this goal helps keep you moving throughout an event and meeting lots of new contacts. Working the room When attending a networking event be up-to-date on current events such as news, sports, entertainment and your industries news. This will help you strike up conversations and make small talk until the opportunity arises for you to discuss business. If you attend an event with fellow coworkers be sure and break away from the group to meet new contacts. First, your boss most likely didn’t send you and your coworkers to an event to simply have dinner together on the company, instead they want you to get out and work the room. It is helpful at times though to keep a coworker or friend with you. Together you can tag-team meeting new people. You can rescue each other from difficult and potentially embarrassing situations. We have all been to industry events or dinners where everyone seems to know someone and it’s difficult to know who to approach first. It can be intimidating. If a newbie does approach you or your group find a nice break in the conversation to greet them (and of course give them your business card). The Event is Over, My job is Done... The networking event has ended and you are now headed home with a pocket full of new contacts’ 18 Colorado Small Biz | cosmallbiz.com | February 2005 business cards. You followed the tips and are confident in all your efforts so your work is done, right!? Not quite yet. You still have the most important step ahead; follow-up. This step will put all those highly valued business cards to work. It is time to thank your new friends and ask them how you can help them. You can make first contact by phone, email or personal note via snail mail, whichever you prefer. Keep in mind that some media may not be best in all situations. For example, a hand written note might be a little overthe-top after only a first meeting. However a phone call could put someone on the spot. None-the-less all communication is welcome, just do what feels right for the situation. The follow up can be as simple as ‘It was nice to meet you and I look forward to speaking with you again soon. Take note of who responds and move on from those who do not. So don’t just stand there... Now, you should be ready to take on the world of networking. Networking holds many opportunities for those who actively pursue it and continue to build their skills. It has evolved to include many new “acceptable” places to make new contacts. Golf, of course, is still part of the mix, but things like poker or running are becoming popular not just as pastimes but as a way to network and make contacts. Volunteering is also a fabulous way to meet people: Not only do you get to help out some great causes, but you also get to network. You can also join a networking group in your local area. Try doing an internet search and see what comes up. The options will continue to grow as you become more involved within your industry and your community. Following the yellow brick road... So taking the knowledge we have just gained I will forge ahead and test these theories. I will be seeking advice from others in business, find out what has helped them, but most importantly put these ideas into action and find out if it is as easy as everyone says it is. Will my business card be successful? Will I be shunned as a newbie? Only the future can tell so watch out for me at your next social event. I will be lurking, asking questions, and building my network. Bridget Jones eat your heart out! :-) Becky Carter is a smart cute blonde business chick looking for a date. Email her at [email protected] Internet Advertising: The Power of Search Advertising by Robert Regular B y now you’ve all heard of or used Google, Yahoo or MSN. Maybe you’ve ‘Googled’ a recent date, or have done extensive research into a business need. It’s amazing the type and relevance of the information the search engines will provide. The most interesting aspect of search is how it’s impacting small businesses and improving the bottom line. It’s truly changed the world of information and I don’t know how we’ve lived without them. So while you’ve been Googling your latest curiosity you may have noticed the sponsored ads sitting quietly on the side of the page. Those ads happen to be the most powerful new marketing opportunity made available for small businesses since, well, ever. Google, Yahoo and MSN are generating billions of dollars a year in ad revenue from those little sponsored ads. It’s amazing how something so small and unassuming can be so powerful. So why are these ads such a hit now? It wasn’t so long ago Internet advertising was equal to leprosy, and now it’s booming like never before. The reason is simple and obvious, every advertiser and business craves relevance and sponsored search ads are extremely relevant. For example, let’s say your clothes dryer just stopped getting hot and you need to figure out the problem, so instead of calling the local repair guy for $150 a visit, you Google the problem,“Clothes Dryer”. After a little research you learn that your thermostat is busted and you see sponsored links for places you can buy it online for $20 and a guide to install it yourself. If you’re a local appliance parts company you could have bought those sponsored searches for “clothes dryer” and directed people to click on your web site if they were interested. Now that’s very relevant advertising. Relevance is the buzzword of the year because as a once famous ad exec once said, “I know 50% of my advertising is ineffective, I just don’t know which 50%.” The issue with advertising has always been trying to reach people interested in your product or service. With targeted search keywords you are assured that people are looking for your type of offering. So now that search advertising seems like a good idea how do you get started? Well, the search companies have made online advertising so easy Fisher Price looks like they invented it. Each system provides a simple online system to select which search keyword, ie, “clothes dryer” you want to buy and then purchase clicks generated from your ad. So let’s change examples and assume you own a wedding dress store in Denver called Denver Wedding Dresses, and want to increase your foot traffic to the store for the upcoming summer weddings that are being planned. So what are the steps: 1. Make sure you have a web site that represents you well, if it isn’t professional looking who’s going to buy from it? This is a very important part of any business and still even in 2005 too many businesses neglect their web site. It’s unfortunate because it can lead to a lot of business if properly used. And never ever forget to put your contact info all over it. 2. You are best to start at Google (www.google.com/ads/) and later with Overture (www.overture.com represents Yahoo) to set up an account. 3. Once your account is in place you would charge a budgeted amount on your credit card to do a test, let’s say $500. You can choose to buy $10 or $1,000,000 of clicks. There’s really no limit and you can stop it at any time. The flexibility is incredible. Make sure you don’t spend more than you’re willing to play with till you’re familiar with the system. This is a learning experience so expect to spend some money to do so. 4. Now you need to pick the search keywords related to your business. It would make sense for you to pick “Denver Wedding”, “Denver Wedding Dresses”, “Denver Wedding Planning”, etc.. It’s important to remember that your goal is to create keywords and phrases that are continued on page 21 February 2005 | cosmallbiz.com | Colorado Small Biz 19 �������������������������� ����� ������������������� �������������������������������������������������������� ������������������������������������������������������� ����������������������������������������������� ������������������������������������������������������� �������������������������������������������������������� ��������������������������� ��������������������������� ������������������������������������ ������������������������� ���������������������������������������������������� �������������������� ������������������ ����������������� ������������ ���������������������������������������������������������������������������������������������������������������������� 20 Colorado Small Biz | cosmallbiz.com | February 2005 very relevant. I wouldn’t recommend that you use a general phrase like “Wedding dresses” if Denver is your only market. People from around the country will check out your site, but you won’t have a solution for them which results in wasted clicks/visits and money. 5. Now for the fun part. You need to write the copy of your ad and it better achieve two very important objectives. First, it must convey your specific message, ie, “Denver’s Exclusive Vera Wang Wedding Dress Store.” Second, it must be aligned with the message on your web site. If it doesn’t address both of these issues than you will get wasted non-relevant visits and they will not see the relevance of your web site to their needs. 6. So once the creative process is done, it’s time for you to bid for the placement. Search advertising is like an auction where you put in a bid of what you are willing to spend per click on your ad. It will show you what others are paying and you can choose where you would like to bid. The higher the bid, the higher and more frequent your placement is seen till you spend your budget. So you may see that others are paying $.50 per click for the highest placement, so you choose to bid $.51 to get the top placement. I will warn you though that the 3rd placement tends to be the most effective since people get bored of researching after 3 times. businesses search advertising offers an easy marketing opportunity with little financial risk and immediate measurement. If you are slightly sophisticated you will measure each sale or call that comes from these search clicks. This will allow you to determine the ROI and decide if the buy makes sense. Small businesses are always left out of most marketing opportunities because of the lack of relevance or cost, search really solves those issues and finally gives small businesses a way to do smart marketing. Hopefully you will put a little time in and make the most of this revolutionary new marketing tool. Good Luck! Robert Regular is the President of Cydoor Desktop Media NYC www.cydoor.com • Useless Fact • The largest U.S. bill made is for $100,000 7. The second last step of this experience is to make sure you measure results. If you have a web site that sells products than make sure you co-relate the clicks from Google to your sales to determine ROI. They have some automated tools to help you do that. If you have an offline store and depend on foot traffic or phone calls, then make sure you ask people where they heard of you and review your books to see if you can see any lift in business. If you depend on phone calls then set up a separate number dedicated to people to call online. It won’t cost you much and will tell you immediately the quantity of calls coming in. 8. Finally, as you measure results you will come to some conclusions, good and bad about how your marketing is going. The joy of measurement is learning how to improve and make changes to creative, keywords, and price in order to get a positive ROI. Google has nearly 200,000 advertisers now utilizing the power of search marketing. For small February 2005 | cosmallbiz.com | Colorado Small Biz 21 Article Submissions & Advertising Rates Many of the articles in Colorado Small Biz are contributed by industry professionals. If you believe you have a trading or market idea that would make a good article for our publication contact us, [email protected]. GENERAL ADVERTISING RATES (in US dollars) Contributors are strongly encouraged to send a brief outline of their proposed articles, along with a résumé or short biography, before submitting an article to the magazine. We are looking for thorough, detailed concepts, not generalities. For example, we are not looking for articles that say it is important to control risk, we are looking for articles that provide specific rules for doing so, and evidence that these rules have merit. Note: The above guidelines are supplied for informational purposes only and do not represent an agreement of any kind. Colorado Small Biz will supply authors it intends to publish with detailed editorial guidelines and an Author Agreement that represents a binding contract. 22 Colorado Small Biz | cosmallbiz.com | February 2005 Full Color 1X 3X 6X Half Page (8”x5”) $60 $57 $54 Third Page (4.5”x4.5”) $35 $33 $31 Classified 4 Lines $15 Internet Index $10 Ad Design and Setup: $65/hr Rates subject to change at any time, and are only considered valid with a signed insertion order. Contact our advertising department for additional information and to secure your placement in our next issue. Internet Index It’s a great thing, everyone has there business on the internet - but then wait a minute, if all those businesses are on the internet, how do you find what you’re really looking for, in your area? Well since searching the internet sometimes isn’t as easy as we would like, we’ve included this index to help you find the local products and services you need. Add your business here for only $10/mo - email [email protected] Accounting/Bookkeeping Marketing/Branding/Public Relations www.bookkeepersplusinc.com www.greenchairmarketing.com www.signaturestrategies.biz www.netgrowth-al.com www.strategicreachpr.com Advertising www.printableimpressionsllc.com Attorneys www.jbrownlegal.com www.kutakrock.com Audio - Visual www.allenpro.tv Auto Repair www.pickeringsauto.com Disc Jockey www.partytunesdj.com Electrical Wiring www.wsgsite.com Embroidery www.embroiderypluscolorado.com Handyman Services www.casehandyman.com Online Presentations www.21stcommunications.com Printing www.alloutdigital.com www.printingforless.com www.carrotink.com Web Site Design/Redesign www.alkemedia.com
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