What is the Providion Difference? Learn more about our service contracts Discover the instruments we support The trusted name in Mass Spectrometry The Providion Difference Where time, accuracy and cost efficiency are business-critical, only the best quality will do. Providion’s team of world-class specialists in mass spectrometry servicing and repair resolve your mass spec problems in full, on time, every time. Committed to exceptional customer satisfaction, we go the extra mile to give you service beyond compare. What difference does Providion make to your lab? Complete peace of mind Your problems solved with just one call Maximum productivity Lower costs Whatever your industry or focus, Providion is the only mass spec support contact you need. Equipped with highest quality mobile management and monitoring systems, our manufacturer-specific experts provide fast, personal service and support – and the best instrument continuity you can get. We manage and deliver complete, cost-effective care of Waters, Micromass, AB SCIEX, Thermo and Agilent LC-MS and GC-MS Systems for clients throughout the UK and Europe. One call to us brings you the best provider of the product or services you need. If we don’t have the expertise we don’t do the job. It’s that simple. Technical support and service… Getting you back on track, fast Immediate specialist help – FREE! Mass spec problems can cause delays, frustration and costly downtime, but with Providion on your side you can relax. Just one call to our Technical Support Centre +44 (0)845 130 2055 is all it takes. Within 30 minutes we’ll find the right engineer to resolve your issue. In fact, our FREE phone support sorts out a massive 65% of problems right away. For the remaining few, Providion’s own specialist experts will have your instruments up and running in the shortest possible time. Support request made Engineer assigned Guaranteed engineer call back within 30 minutes Problem resolved? Yes No Guaranteed on-site response Problem resolved Field Service Report issued Call closed Service - the way you want it What’s best for you? Because we put YOUR needs first, we offer a variety of mass spec servicing options to suit our many different customers. No matter which approach or plan you choose, we’ll deliver maximum value and productivity with cost-effective service that matches your lab’s needs. And of course because we’re Providion, it’s all delivered with flexible, friendly and helpful customer care. Need to talk it through? Just call. We’re here to help. 1 Providion service contracts We offer an excellent range of contracts to suit every lab. If you don’t see exactly the cover you need, simply call and we’ll design your ideal plan. Telephone Support Annual PM Parts repair & exchange program Guaranteed on site response Reduced hourly labour rates All labour inclusive All parts inclusive 2 Prevention pays Even if a full service contract’s not for you, taking good care of your valuable instrumentation pays real dividends. A simple planned maintenance (PM) programme can address immediate and future performance problems and help keep your instruments in peak condition. Choose six-monthly or annual visits and schedule them to fit your workload. 3 Pay as you go We understand that not everyone has a service plan. If your instrument breaks down, we offer flexible reactive options for on-site repairs. Validation Tailored, stress-free compliance Whether or not you opt for a service contract or preventative maintenance programme, we’ll make sure that you stay compliant. Developed by manufacturer-specific experts who know and understand your instrument, our validation protocols can be tailored to match your own particular needs and preferences. We are also specialists in installation, validation and performance verification. If you operate in a GLP or GMP environment, we can work with you to make sure our services address your protocols. Parts and spares Any type, any age – fast! Look no further than Providion for quality spare parts and consumables at excellent prices. We can even support older instruments, long after they are discontinued by the manufacturer. Our global presence and extensive, real-time inventories allow us to locate and ship parts promptly. Whatever your instrument, Providion protects your uptime. Need parts fitting? No problem: Just make that call… The equipment you need… ...whenever you need it We know the marketplace. We’re keen to learn fast about you and your business. And we have an ever-expanding inventory of used instruments and accessories. Our used instruments are always sold with a warranty and we can arrange installation if you choose. That’s why we’re perfectly placed to help you choose the right equipment at the right price with the support that you need (and nothing that you don’t)! Providion support and guidance Future-proofing your business With mass spec technology advancing apace, making the right purchasing or development decisions for your lab isn’t always easy. But there’s one choice that’s clear and simple: Providion. Talk to us and you’ll discover why longstanding clients from every sector turn to us whenever they need mass spec support or guidance. We’re here to help with lab relocation, method development and document writing as well as complex purchasing decisions, from instrument market analysis to auction advice and status audits. We’ll put you fully in the picture and show you the best route forward. Providion supports all of the following instruments: AB SCIEX API-150 API-300 API-365 API-2000 and 2000 QTRAP API-3000 API-3200 and API-3200 QTRAP API-4000 and API-4000 QTRAP API-5000 5500 and 5500 QTRAP Q-Star Family ABI Voyager family ABI 4700 ABI 4800 6500 Thermo Scientific DSQ GCQ Trace (Plus) Voyager/ MD800 Navigator Thermo Surveyor and Accela LCQ family LTQ LTQ Orbitrap Series TSQ Quantum Series TSQ Vantage Ultra AQA Waters ZQ ZMD / Platform LC Quattro LC, I and II Quattro Ultima Quattro Micro Quattro Premier SQD, 3100 and TQD Q-TOF series LCT & LCT Premier Acquity UPLC SQ Detector 2 SYNAPT Series Maldi QTOF - Premier XEVO TQD XEVO TQ MS XEVO TQ-S XEVO G2 TOF XEVO G2-S TOF XEVO QTOF XEVO G2 QTOF Agilent Technologies 6100 Series Quadrupole 6200 Series TOF 6300 Series Ion Trap 6400 Series QQQ 6500 Series Q-TOF HPLC: 1090,1050,1100,1200 UV-VIS : 8452 & 8453 GC: 5890, 6890, 6850, 7890 LC-MS: G1946 GC-MS: 5971,5972,5973,5975 Services Offered Service plans Preventative maintenance Technical Support Reactive Maintenance Parts & consumables Relocation Installation Qualification Refurbished instrument sales Instrument leasing Training Consultation Document writing Expert witness Method Development Auction Advice Bespoke Projects Call us now: 0845 130 2055 Flexible, cost-effective mass spec servicing and support packages www.providion.co.uk