w w w . R a n d R m a g o n l i n e . c o m RR Restoration & Remediation September 2013 Not Drying... 28 It’s Why? Circle 24 on the Free Information Page Hydro Boost • Extreme Whitening • Increased Lifting • Powerful Cleaning Ideal for restoration and remediation projects that demand maximum cleaning and stain removal, HydroBoost is an additive for use with Fiberlock’s Advanced Peroxide Cleaner. When HydroBoost is added to Advanced Peroxide Cleaner the result is an extreme whitening reaction that will remove the toughest stains. In addition, the energized emulsifying agents and surfactants will rip through the worst dirt and debris and hold them in suspension to be easily wiped away. The combination of HydroBoost and Advanced Peroxide Cleaner results in a product that will help you fin sh your jobs faster, yield more professional outcomes, and exceed your client’s expectations. 800.342.3755 www.fiberlock.com Circle 28 on the Free Information Page RR Restoration & Remediation w w w . R a n d R m a g o n l i n e . c o m RR Restoration & Remediation 8Z Fire Rips 100,000 ft2 Carpet Factory 18Z A Two-Step Solution to Managing the Risk of Subcontractors 26Z What You Need to Know About Vehicle Biohazard Remediation September 2013 Features & Columns 8◗ Not Drying... 28 It’s Why? 12 ◗ Devastating Fire Leads to Massive Restoration Undertaking at 100,000 ft² Carpet Factory 22 ◗ The PPE of Bio-Recovery 26 ◗ By Eric Fish Compiled by Eric Fish 16 ◗ September 2013 18 ◗ RESTORATION & REMEDIATION (ISSN: Print 1936-0789 and Digital 2329-0226) is published 9 times annually, Jan/Feb, Mar/Apr, May/Jun, Jul, Aug, Sep, Oct, Nov and Dec, by BNP Media II, L.L.C., 2401 W. Big Beaver Rd., Suite 700, Troy, MI 48084-3333. Telephone: (248) 362-3700, Fax: (248) 362-0317. No charge for subscriptions to qualified individuals. Annual rate for subscriptions to nonqualified individuals in the U.S.A.: $119.00 USD. Annual rate for subscriptions to nonqualified individuals in Canada: $157.00 USD (includes GST & postage); all other countries: $174.00 (int’l mail) payable in U.S. funds. 28 ◗ It’s Not Drying... WHY? By Kevin Fisher A Two-Step Solution to Managing the Risk of Subcontractors By Dave Dybdahl 20 ◗ What You Need to Know About Vehicle Biohazard Remediation By Kevin Reifsteck Overhead & Profit: What are Yours? By Les Cunningham Vol.7 No.6 The 2013 R&R Market Trends Study 36 ◗ Toxic Mold Litigation: 2013 Update (Part II) By Ed Cross Mold Remediation Spotlight 8 12 18 26 28 36 Periodicals Postage paid at Troy, MI and additional mailing offices. Postmaster: Send address changes to: RESTORATION & REMEDIATION, P.O. Box 2146, Skokie, IL 60076 Printed in the U.S.A. Copyright 2013, by BNP Media II, L.L.C. All rights reserved. The contents of this publication may not be reproduced in whole or in part without the consent of the publisher. The publisher is not responsible for product claims and representations. Canada Post: Publications Mail Agreement #40612608. GST account: 131263923. Send returns (Canada) to Pitney Bowes, P.O. Box 25542, London, ON, N6C 6B2. Change of address: Send old address label along with new address to RESTORATION & REMEDIATION, P.O. Box 2146, Skokie, IL 60076. For single copies or back issues: contact Ann Kalb at (248) 244-6499 or [email protected]. Departments 6 ◗ Editorial Comment 42 ◗ News and New Technologies 49 ◗ Advertiser Index 50 ◗ RIA News To subscribe to R&R L!VE go to www.randrmagonline.com OR use your smartphone’s QR Reader and subscribe now! D RYIN G W E T W ALLS IS A PRO B LE M O F TH E PAS T Using an air mover to dry walls. Using E-TES and hot air to dry walls. DRYING DRY WALL, INSULATION AND SILL PLATES HAVE BEEN THE AFFLICTION OF MOST RESTORATION PROFESSIONALS, BUT NO MORE! .PTUÚPPEKPCTOFWFSTFFXBUFSMFWFMTSJTFBCPWFUXPGFFU4PJUNBLFTTFOTFUIBUZPVXPVME XBOUUPLFFQZPVSIPUESZBJSDPODFOUSBUFEPOUIFXFUNBUFSJBMTBOEOPUIFBUJOHUIFXIPMF SPPN "T ZPV DBO TFF GSPN UIF JOGSBSFE QIPUPT BCPWF VTJOH &5&4 BOE 'MFYJ%SZ UPHFUIFS NBLFJUQPTTJCMFUPESZUIFJOTJEFPGXBMMTBOELFFQUIFIPUBJSXIFSFZPVOFFEJU0OUIFXFU NBUFSJBMT &5&4 BMMPXT ZPV UP SBJTF UIF UFNQFSBUVSF PG UIF XFU NBUFSJBMT XIJDI ESBTUJDBMMZ JODSFBTFTFWBQPSBUJPOBOEHJWFTZPVNVDIGBTUFSESZJOHUJNFT 8JUIFJHIUSFJOGPSDFEPQFOJOHTBOEB7FMDSPDJODITUSBQ UIFFlexiDry Wall Drying System (#AC514)JTUIFQFSGFDU BUUBDINFOUGPSEJSFDUJOHIPUESZBJSJOUPUIFXBMMDBWJUJFT FlexiDry Xactimate Code WTR WALLD TM SD electric thermal energy system 20LP) (#MB1 ORDER YOURS TODAY. E-TES SD Xactimate Code WTR HTAM Circle 14 on the Free Information Page Available at a retailer near you or online at www.interlinksupply.com. | 800-948-1754 Editorial Comment By Eric Fish Who’s Watching You? B For subscription information or service, please contact Customer Service at: Phone: (847) 763-9534 or Fax: (847) 763-9538 or E-mail: [email protected] Evan Kessler ✧ PUBLISHER Carrie Cypert ✧ EASTERN REGIONAL MANAGER Jim Roy ✧ WESTERN REGIONAL MANAGER Eric Fish ✧ EDITOR Manda Chan ✧ ART DIRECTOR Amy Levin ✧ PRODUCTION MANAGER Kortney Lane ✧ MARKETING MANAGER BNP Media Company, II, L.L.C. y now, many of you have likely seen – or at least heard of – the video that went viral in July of Tennessee man Jim Mongiat secretly filming his wife in the midst of a meltdown that not even my 18-month-old at home can rival. The reason for this epic, NSFW meltdown? Because he wouldn’t take her to the lake. Like so many videos that go viral these days, Mogniat shot the footage on a strategically positioned cell phone and then broadcasted it for the world to see on YouTube. It’s probably needless to say that divorce papers have since been filed. So just what does this have to do with restoration? Simple – it just goes to show you that being filmed is easier – and more discrete – than ever before. There’s cell phones, surveillance systems and small cameras that can be positioned anywhere. Now that’s not to say your clients are filming you as you’re drying out their basement or removing contents from their property. But just think – what if they were? Remember, the restoration industry is a service industry. And it’s a somewhat delicate service, as the people you’re aiding are likely to be in a fragile state of mind after seeing their property nearly devastated. That’s why professionalism and courtesy is so important on the job – because this isn’t a service that someone wants to have, it’s a service that someone needs to have. So the next time you’re on a job site, ask yourself if you’re working in a professional, courteous way. You never know who could be watching or what could be rolling. And the last thing you’ll likely want is a video popping up on the Internet exposing you or your staff exhibiting poor, unprofessional behavior on the job. Just like the case with Jim Mogniat and his wife, it could lead to a flurry of unwanted attention and – ultimately – a bitter divorce. Publishing and Sales Off ce: 2401 W. Big Beaver Road, Ste 700 Troy MI 48084 Evan Kessler ✧ PUBLISHER (303) 255-1263 Carrie Cypert ✧ EASTERN REGIONAL MANAGER (248) 244-8262 Jim Roy ✧ WESTERN REGIONAL MANAGER (626) 358-8081 CORPORATE OFFICE: 2401 West Big Beaver Road, Suite 700 Troy, MI 48084 www.bnpmedia.com CORPORATE DIRECTORS John R. Schrei ✧ PUBLISHING Rita M. Foumia ✧ CORPORATE STRATEGY Michelle Hucal ✧ CONTENT DEPLOYMENT Michael T. Powell ✧ CREATIVE Scott Wolters ✧ EVENTS Lisa L. Paulus ✧ FINANCE Scott Krywko ✧ INFORMATION TECHNOLOGY Marlene J. Witthoft ✧ HUMAN RESOURCES Vincent M. Miconi ✧ PRODUCTION Beth A. Surowiec ✧ CLEAR SEAS RESEARCH Nikki Smith ✧ ONLINE DEVELOPMENT DIRECTOR Erin Mygal ✧ DIRECTORY DEVELOPMENT MANAGER AUDIENCE DEVELOPMENT Christina Gietzen ✧ AUDIENCE DEVELOPMENT SPECIALIST Stacey Noocha ✧ MULTIMEDIA SPECIALIST Wafaa S. Kashat ✧ POSTAL COORDINATOR BNP Media Helps People Succeed in Business with Superior Information SINGLE COPY SALES: Ann Kalb Tel. (248) 244-6499 or Fax: 248-244-2925 [email protected] REPRINT: Jill L DeVries ✧ CORP REPRINT MANAGER Tel. (248)244-1726 [email protected] Eric Fish R&R Editor LIST RENTAL For the record: In addition to Larry Carlson, the August R&R story “What You Need to Know About Desiccant Drying” was also authored by Mike Steffes, Lab Scientist, Therma-Stor, LLC. Postal and Email contacts: Kevin Collopy ✧ SR. ACCOUNT MANAGER Phone: (402 836-6265, Toll Free: (800) 223-2194 x684 [email protected] Michael Costantino ✧ SENIOR ACCOUNT MANAGER Phone: (402) 836-6266 [email protected] www.RandRmagonline.com 6 R e s t o r a t i o n & R e m e dia t io n | S e pt e m be r 201 3 Leveraging our 50-year history as the world’s largest supplier of thermal imaging technology to military, government, and commercial customers, FLIR introduces a new line of test & measurement products built upon our commitment to innovation, quality, and reliability. CATEGORY: MOISTURE MEASUREMENT TOOLS //SUBJECT: FLIR Q MR77: Rugged Design, Rapid Response, Replaceable Sensors: All Backed by FLIR The new FLIR MR77 moisture meter is packed with features designed to help you tackle your toughest restoration projects. Capable of detecting moisture up to 0.75" below the surface of building materials, the MR77 includes a spot IR thermometer with laser pointer, fieldreplaceable temperature/humidity sensor, and Bluetooth connectivity to Android devices. Visit us at our booth# 422/424 Circle 7 on the Free Information Page Devastating Fire Leads to Massive Restoration Undertaking at 100,000 ft² Carpet Factory By Nivek Large Loss Division F ire losses are some of the most time consuming, labor intensive and resource utilizing jobs that we run into in the restoration industry. They put nearly every aspect of our industry to work, simultaneously. We are often required to dry the structure, clean and pack contents, deodorize, mitigate smoke and soot, rebuild, paint, secure and protect the building. The list goes on. Needless to say, it requires a substantial amount of labor and resources to effectively restore any fire loss. The average residential loss typically runs anywhere from 1,000-10,000 square feet. Recall all that is required to process a job within that range. Now, imagine what About the Author 8 it would take to do all of the above on a 100,000 square foot industrial facility. A job that is at least 20 times larger than a large residential loss requires an exponentially larger amount of everything. Here’s a look at the complexity of one such project. On February 25, 2013, a fire erupted in a carpet factory in North Atlanta. The fire took almost all of the local fire department’s resources and nearly 24 hours to fully extinguish. It is estimated that 25% of the facility was damaged beyond repair and the remainder of the building sustained heavy smoke damage. In a typical fire, contents that must be protected, cleaned, tested and returned to pre-loss condition usually cost in the tens of thousands of dollars. A single machine in this facility had an estimated cost of more than $4 million to replace and can take up to two years to build. Factor in that there were other machines ranging in cost from the hundreds of thousands each, to $1 million-plus, and the scope of work continues its expansion. Needless to say, the highest level of detail is required on a project of this magnitude. As with any loss, minimizing the damage takes priority to everything else. However, in a residential loss, any contents that cannot be cleaned are usually written off and replaced. What do you do when you have To contact Nivek, visit the company online at www.nivek247.com or contact its industrial division at (866) 977-3791. R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 Circle 19 on the Free Information Page Devastating Fire Leads to Massive Restoration Undertaking at 100,000 ft² Carpet Factory Continued something that is so vital to production and takes two years to rebuild? You protect it, plain and simple! No stakeholder in the claim wants to see that type of loss on their report - the agent, carrier, adjuster and business owner(s) all would prefer to see it salvaged. But where do you begin? A particular machine in this facility is such a highly intricate device that two years are required to assemble it. This is where your coordination skill comes into effect. Nivek knew the company that fabricates and maintains the machines should be contacted. So phone calls were made to Austria and Canada to have the respective maintenance crews come to the facility and help bring the machines up to specs. Nivek was tasked with coordinating crews from two different countries and a third-party engi- 10 R e s to r a t i o n & R e m e d i a t i o n | neering firm to clean the highly specialized machines. This was far from a simple task. Until these crews could mobilize, a protective barrier was erected to seal off the room. Afterwards, every square inch of the machines was covered with a protective polymer barrier to minimize particle settling. Surface cleaning was conducted to reduce the potential for pocking (the process where chemicals in the soot cause pits or holes in metallic surfaces). Then, the internal workings of the machines were left for the highly specialized foreign crews. Next was the arduous task of itemizing, packing, cleaning and storing the salvageable contents in the factory. When dealing with a 100,000 square foot facility, which holds a substantial amount of contents, meticulous planning is required. The office space had the typical array of desks, tables, chairs, electronics and multitudes of office supplies, which had to be immediately processed, thus allowing the business to coordinate the current orders. Chronicled documents had to be repacked in such a manner to provide for easy re-storage and efficient re-filing upon completion of the project. Multi-material storage racks required varying degrees of detail and multiple chemicals for the corresponding material to be cleaned. It was a tedious task that required nearly 50 dedicated technicians working non-stop throughout the project. After cleaning had occurred, every on-site structure was covered with plastic to ensure that the articles were protected. A larger force was assembled for the seemingly daunting task of cleaning the structure. Keep in mind that 100,000 S e pte m b e r 2013 square feet does not adequately reflect the cubic footage of the building. The majority of the structure had walls that were at least 20 feet tall and had peaks at or above 30 feet. This accumulated to an enormous cubic footage, which required dozens of cleaning technicians to complete the initial clean-to-paint phase of the project. Afterwards, commercial painting crews were called in to seal and paint the exposed surface areas of the structure. The areas were prioritized in a manner to sequentially bring the most vital phases of the plant online, therefore restoring operations and minimizing business interruption. The first phase of plant operations were brought on as early as one week into the project. Nivek maintained constant coordination with all personnel, project managers, contractors, adjusters, owners, managers and all other stakeholders in the process by having a centralized point of contact in their state-of-the-art, mobile command unit. Communication is among the most essential practices in any loss, particularly in a large industrial loss. The drying phase was among the easiest, yet most time consuming, processes of the project. Four 7,500 CFM desiccants were online throughout the project to ensure proper drying and atmospheric control. The delicacy of the manufacturing equipment negated the potential use of supplemental air movement, as particle disruption could not be risked. Although the structure was mainly comprised of concrete substrate and metallic skeleton and shell, a substantial amount of water was introduced into the environment during the 24-hour extinguishing of the fire. The prevalence of the moisture could have caused substantive damage to the operating computers or the machinery themselves. Large Loss Focus Points These are some standard things you should look at when taking on any large loss. Keep in mind that every project is different, but here are some focus points: 1. Scope: It is vital to know what needs to be done and what it will take to get the project completed. 2. Resources: If you don’t know what you need, you will find yourself without it when the time comes. 3. Communication: Know who you need to communicate with and the most effective means of communication. Also know what needs to be communicated. 4. Execution: The best laid plan will go to waste if you don’t follow through with it. Take the extra time to make sure you are focused on the task(s) at hand. 5. Response: Understand up front that things will change. Be prepared to shift gears when they do. 6. Follow up: This is the area that most people fail on. There is a lot going on but you must make sure that nothing has slipped through the cracks. The devil is in the details. 7. Walk-Through: Make sure that the project leader knows what needs to be done and that it is getting done. Oversight is crucial to a project’s completion. 8. Service. Service. Service” Written three times to make sure we get it. There is nothing more important than realizing that you are serving the customer and all of their needs. Go the extra mile or you will pay for it later. Any large loss tests even the most experienced of restoration experts. The obstacles, and the skill and precision required to overcome them, makes the routine losses pass with ease. When you challenge your personnel with some of the most difficult tasks with substantial scope and near impossible deadlines, seeing them excel in their duties renews the faith you will place in those who take care of your clients. We have processed a project that from the initial loss to the full operation of the salvageable areas took four weeks in total. These losses are beneficial to the growth of not only the company, but to the base of knowledge of each and every employee that participates in the mitigation. Projects of this level require everyone to perform at the highest possible level and the retention of the experiences gained will expand the professionalism, customer service and overall performance of the entire claims process for any company. Each project introduces new obstacles. Each project teaches you something. If you aren’t trying new things, you aren’t keeping up. No matter how long you have been in the industry, the ever changing dynamics offer some of the most rewarding learning experiences across all sectors. We must continue to learn in order to continue to grow. When you can streamline your process to exceed expectations for your largest clients, it makes the everyday routine that much more productive and gives you a sense of appreciation and achievement for all that you have and will accomplish. The total project time lasted 26 days. Nivek took a phased approach in bringing the facility online. The offices were operational in a matter of days, while the production facilities were brought online in the order of their respective production process, to facilitate a steady flow in the mill’s operational processes. The end result was a fully operational carpet mill with no trace that a fire had occurred just a short three-and-a-half weeks prior. MAKE A RYTECH FRANCHISE YOUR OWN BUSINESS Exclusive Major Metropolitan Territories Still Available!* s National & Regional Accounts sNational Marketing Staff sIndustry Leading Technologies We are looking for the best contractors in key markets ready for business and ready to join Team Rytech’s national network. * Franchises not yet available in all states. If You’re GoodGO WITH THE BEST! www.RYTECHinc.com m For More Info, Call Toll Free: 11.800.865.8787 800 865 8787 Circle 13 on the Free Information Page S e p te m b e r 2013 | R e s to r a t i o n & R e m e d i a t i o n 11 The PPE of Bio-Recovery P ersonal protective equipment, or PPE, is extremely important for safeguarding restoration and remediation professionals. Its importance also can’t be downplayed when it comes to bio-recovery work, when professionals are dealing with blood borne pathogens and harmful bacteria. “Having the right stuff, having it rated properly, is really critical,” says Kent Berg, Director of the National Institution of Decontamination Specialists (NIDS). “Any technician should always dress for the worst-case scenario.” Berg is well-versed in bio-recovery. He’s taught the practice to over 800 companies across the country and has supervised over Compiled by Eric Fish 1,000 crime scene and trauma cleanups. He’s also written a handful of training manuals and is currently chairing a committee that’s in the process of developing an IICRC Standard on the practice, a standard that he expects to be published sometime within the next 18 months. Here’s a look at Berg’s recommendations for bio-recovery PPE: Face Shield: The vast majority of jobs that we go out on, the risk, other than touch, is splash. So we want to wear something that protects the entire face from splash – eyes, nose and mouth. Disposable face shields work extremely well for that. A critical element is making sure the shield is long enough down the face so that blood splashing up doesn’t reach the mouth. Respirator: I may have a different take on respirators than some people. My thoughts are this: There are very few respiratory hazards in our work – they are blood borne pathogens, not airborne pathogens. And the only way blood borne pathogens become airborne pathogens is if you aerosolize them. So the routine use of respirators on the majority of scenes may be only for the psychological comfort of the wearer and really not based on sound hazards. From a health standpoint in protecting you from viruses and bacteria and so forth, there may be some risk - there haven’t really been any significant studies. So we err on the side of caution on those types of jobs. It’s always a ggood idea to wear a respirator, even if it’s just to make breathing more pleasant. Suits: There are only a couple of manufacturers of suits that are actually rated for blood and blood borne pathogen penetration. That’s important. It’s also recommended that you buy suits with all the options – the built-in booties, the built-in hoods, the storm flap over the zippers, the elastic at the wrists – these are all great benefits to adding additional protection. The hood, (because) things can drop on your head. The booties, so you don’t cross-contaminate your shoes. We wear the suit with the booties and then we take individual disposable booties and put those over top. We do that for the same reasons we double glove. It’s pretty common to step in something on some of these scenes and it makes it so much easier to slip off that bootie and put another one so you don’t track it through the house. Gloves: Gloves should be a minimum of about six mils thick. The gloves should be about 11 inches from fingertip to wrist to allow enough material at the wrist to overlap the suit (and) allow for full taping of the gloves to the suit. We always double glove. The first pair of gloves you put on is taped to the suit. The second pair is not, so that they can be removed when contaminated. The type of glove that we recommend is a medical-grade glove, primarily used by paramedics. Any other material for gloves, like vinyl, is not suitable nor is it approved. 12 R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 FINALLY, AN ONSITE REMEDIATION SOLUTION RESTORATION & REMEDIATION JUST GOT SIMPLER. 1-800-PACK-RAT INTRODUCES A CUSTOM ENGINEERED CHAMBER DOOR ALLOWING CURRENT ALL-STEEL CONTAINERS TO TRANSFORM INTO AN ON-SITE REMEDIATION SOLUTION FOR THE RESTORATION EXPERT. ■ On-site ozone, hydroxyl, and dehumidification chambers. ■ All-Steel containers ■ Fully powered with fault protection and quick-connects (generic connectors also available) ■ Surge-Protected Outlets ■ Compatible with industry standard remediation equipment ■ Reduce handling time and personnel expense ■ Increase current capacity and top line revenue ■ Same great on-site portable storage service ■ 100% Satisfaction Guarantee FOR MORE INFORMATION OR TO SET-UP LOCAL DEMONSTRATIONS CONTACT JAMES BURATI AT (240) 216-3010 OR [email protected] (1-800-722-5728) www.1800packrat.com Circle 6 on the Free Information Page THE SIMPLEST WAY TO PROVIDE ON-SITE OZONE, HYDROXYL, & DEHUMIDIFICATION TREATMENT The PPE of Bio-Recovery Continued Selecting a Respirator The three main types of respirators used by bio-recovery specialists are filtering face piece respirators, half-face air purifying respirators (APRs) and full-face APRs. All require fit testing by a medical professional. Here’s what Berg had to say about the types of respirators: On face piece respirators: They’re basically dust masks. Even though they’re very basic, you still need to be fit tested on them to make sure they still make a decent seal. Their efficiency is very limited. They’re rated with a protection factor of 10, which means if you have 100 particles in the air, they’ll filter out about a factor of 10. They’re great when you’re using an electric saw or something that’s going to put large particles out into the air. (However), fine particulate like bacteria and viruses… these types of masks aren’t efficient at filtering these small parts out. On APR respirators: Half-face APRs – these are better (than face piece ones), but half-face respirators are still only rated with a protection factor of 10. The best respirator to routinely use, in my opinion, is a full-face APR. Circle 18 on the Free Information Page 14 R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 S25&S50Fea t ur es Const r uct edusi ngast ur dy,compactcabi net ,t he ModelA600i saqui etoper at i ngai rscr ubberwi t h t woai r f l owspeedsof300and600CFM.Theai r f l ow i sdi r ect edupwar dst oavoi ddi st ur bi ngduston sur f aces.EachHEPAf i l t eri nst al l edi nt hemodel A600i si ndi vi dual l yt est edandcer t i f i edatanef f i ci encyr at eof99. 99% at. 3mi cr ons.War ni ngl i ght s i ndi cat ewhenyourf i l t er sar ecl oggedordamaged, soyouknowyouar eal waysr unni ngatpeakper f or mance. A600Speci fica t i ons 25 Mot or( HP) :. 1 Amps:2. speed;300/ 600CFM Ai rFl owCapaci t y:2sposabl ePol yest erMedi a Pr i mar yFi l t er :Di 99% ef f i ci ent@ . 3mi cr ons Secondar yHEPAFi l t er :99. Secondar yHEPAFi l t er( f t 2) :60 angeI ndi cat orLi ght Cl oggedFi l t er :Or ndi cat orLi ght Leakage/ Br okenHEPAFi l t er :RedI op Handl es:One,t bs. Shi ppi ngWei ght :45l bs. NetWei ght :41l Di mensi ons( LxWxH) :15”x17”x17” What’s Keeping You From the Next Level of Success? Circle 27 on the Free Information Page Marketing? Technology? Finding Good People? Organization? Overhead & Profit: What are Yours? By Les Cunningham T he Florida Supreme Court just ruled this past July in the case of Trinidad v. Florida Peninsula Insurance Company, that “... an insurer’s required payment under a replacement cost policy includes overhead and profit, where the insured is reasonably likely to need a general contractor for the repairs, because the insured would be required to pay costs for a general contractor’s overhead and profit for the completion of repairs in the same way the insured would have to pay other replacement costs he or she is reasonably likely to incur in repairing the property...” I believe this is great news for both the contractor and the insurance company. This clears the discussion table as to what both entities should be charging for their About the Author 16 services to the policy holder. The Supreme Court went on to say what exactly it considered to be overhead and profit. It stated: “Specifically, overhead includes fi xed costs to run the contractor’s business, such as salaries, rent, utilities, and licenses, and profit is the amount the contractor expects to earn for his services.” I have been collecting sales, direct costs, overhead costs and profit information since the mid-80s from thousands of contractors. The data has been submitted to me on our forms with our definitions. What this has allowed me to do is to average any and all contractor data. It has also allowed me to identify and rank contractors as to who is better regarding their submitted data. All of the compa- nies that have submitted data have signed a statement that the numbers are correct to the best of their ability and knowledge. There are line items that they have assigned their data for sales, direct cost, overhead cost and profit. If the line item isn’t clear to those submitting their numbers, they can refer to the definitions that are attached to each line item. If they are still not clear, they can discuss it with our staff and resolve their questions. At first one might think that people might not be honest in their submittals. In order to decrease their concern, the first thing that they are assured of is that their data will only be reviewed by people that they authorize to see it within their network. After that scrutiny by their network and Les Cunningham, CGC, CR, CCR, CGRa, is a highly-respected industry consultant and author of Accountability through Transparency. He can be contacted at 800-525-1009, ext. 14 or by e-mail at [email protected]. R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 by our Business Networks staff, their numbers are averaged in with every other company that has gone through the same process, but no names are attached to anyone’s data. As a result, we have averages that are rock solid and are used by companies to measure their progress, or lack of progress. This then allows for benchmarking. We are estimating that our 2012 averages will be ready to share with industry contractors this month. you should be, produce what you did charge for the same amount that you bid it for. 3. Produce every job that you do at the numbers you estimate them at. 4. Produce what you bid it for and know the reason(s) why it did not go as estimated. 5. Get involved with your local and na- tional associations, so that you can have what has been done in Florida. I look forward to talking with you at the various shows this fall. In the meantime, here’s to suggesting that you bid and complete profitable work and leave the rest of the jobs being offered on the bidding table for others to do! Hydroxyl Group The most advanced system for eliminating odors and pathogens “The Odorox Equipment is the only way to go. I have tried everything and it is superior to anything on the market!” Michael Cousino COUSINO HARRIS DISASTER KLEANUP - DKI A lot of contractors have been looking for the Holy Grail of numbers for a long time. A few have found them by being willing to share their numbers with others and others feeling comfortable enough to share their numbers back. So, where does this Florida Supreme Court Ruling take us? I’m for sure that if you are working in Florida, it’s good news for you! If you are working in any of the other 49 states, you might say good for Florida… and only 49 more state Supreme Courts to go. So while the other 49 states are working to get the issue to their state Supreme Court, each contractor must continue to work and work the best that they can. So here are some tips that you might want to consider doing while you are fighting for the same issue to be adopted by your state Supreme Court: 1. Apply your direct costs, overhead costs and profit to every job that you bid. 2. If you do not charge every job like Contact C t t us to t receive i copies i off our comprehensive h i safety and physical chemistry testing results. W W W. O D O R O X H G . C O M Tom McArdle Tom Conroy 305-338-8506 [email protected] 804-240-9917 [email protected] Circle 23 on the Free Information Page S e p te m b e r 2013 | R e s to r a t i o n & R e m e d i a t i o n 17 Photos courtesy of FEMA A Two-Step Solution to By David J. Dybdahl Managing the Risk of Subcontractors H iring subcontractors in the restoration business is a way of life. Very few owners of restoration firms appreciate how risky subcontractors can be or how easily this risk can be reduced. As I look back on 10 years worth of loss records on the restoration firms we insure, more than 90% of the reported claims involve a subcontractor. The really bad losses involved a “pollutant.” In those situations it is very common for our client to have a lot better insurance coverage in place than the subcontractors they hire. Guess who’s insurance ends up footing the bill? If you ignore the risk issues inherent in the work performed by subcontractors, About the Author 18 your restoration firm as the general contractor on the job will end up paying for all of the losses on a job. It does not need to be this way. By implementing just a few simple risk management strategies that you can actually copy from others who are good at it, you can shift the subcontractor risk away from your firm and your insurance loss records. If you want to see a real live example of good risk management of subcontractors in practice, just look at the contractor selection and insurance requirements used by the restoration networks. Go to their websites and see what it takes on insurance to become part of their network. The restoration networks manage risk in a simple two-step process: 1. They look for firms that evidence expertise and quality in the work they do. 2. They specify and verify that the contractors working for them purchase insurance coverage that actually works to insure the firm for the work to be conducted. How simple is that? Most restoration firms do a good job with Step 1 above when hiring subs. In most towns, it is not very difficult to figure out if an artisan contractor does quality work. David Dybdahl, CPCU, ARM, MBA, is the president of American Risk Management Resources Network, LLC. He is an insurance broker specializing in restoration contractors’ insurance programs in all 50 states. He can be reached at (608) 836-9590. For more information go to www.restorationinsurance.com R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 Where things fall apart in the restoration firm’s risk management strategy is in the insurance requirements that the firm uses to hire their subcontractors. There is no reason for this - there are plenty of readily available examples of good insurance specifications floating around the restoration contracting industry. The first step in protecting your insurance loss record is to get a robust insurance specification built into your subcontractor agreements. You need to make it difficult for a subcontractor to insure you as an additional insured under a policy that excludes a lot of things that are important to have insurance coverage for. A complete insurance specification for a subcontractor can be found on our website at www.restorationinsurance.com. This sample document needs to be reviewed by your lawyer before you incorporate it into your subcontract agreement, but it is a starting point. Some insurance specifications in the restoration business are 12 pages long for good reason. This is just a thumbnail sketch. • • • • • • • • • Pollutants Contaminants Fungus Mold Bacteria Asbestos Lead Silica Category 3 Water Those exclusions apply to a lot of things that are common to restoration work. So no, CPL is not meant only for mold contractors. Any subcontractor who can create a water loss can hand you an uninsured liability claim if the word “mold” or “Category 3 Water” becomes involved in any sequence to the loss. Getting CPL from you subs is the best strategy. There are CPL policies What Types of Insurance is it Reasonable to Ask a Subcontractor for? COVERAGE LIMITS OF LIABILITY EXTENSIONS General Liability $1,000,000 per occurrence $2,000,000 policy aggregate You need to be an additional insured for operations and completed operations. Automobile Liability $1,000,000 Workers Compensation As required by law Contractors Pollution Liability $1,000,000 Umbrella or Follow Form Excess $1,000,000 These are very basic insurance requirements with the exception of the CPL coverage which I will address separately below. If a subcontractor says “I cannot meet these requirements,” red flags and buzzers should be going off at your firm. There are only three reasons someone cannot meet these insurance specs: 1. They are voluntarily uninsured to save themselves money by transferring their risk to you, 2. They have such a poor loss history nobody will insure them at any price, 3. They have engaged an insurance agent that cannot perform the task of finding insurance. No. 3 is fixable, but find a different subcontractor if Nos. 1 or 2 become evident. Why should you ask for CPL coverage from subs, isn’t that insurance just for mold remediators? A lot of insurance agents and contractors think that by mistake. A CPL policy fills the insurance coverage gaps created by common exclusions in General Liability policies for losses associated with: Fungus/mold/bacteria/Cat3 water need to be insured “pollutants”. The policy cannot exclude “property damage to you work,” “clean up costs from faulty workmanship” or “impaired property” are not acceptable. You need to be an additional insured for operations and completed operations. available for as little as $2,500 that work pretty well for smaller artesian subs. The second step in managing the risks of subcontractors is to monitor compliance with your insurance specifications. Your local insurance agent can be a helpful resource in this process. They should be able to point out inconsistencies with certificates of insurance. It is impossible to really know what the insurance policies purchased by your subcontractors really do cover simply from reading a certificate, but it is a good start to managing subcontractor risks and a lot better than doing nothing at all. Where we see most of the CPL losses in the restoration business is the inadvertent exposure to asbestos, usually caused by a subcontractor on a job where no one expected asbestos. Because most contractors do not carry CPL coverage today, 100% of the claim ended up in the restoration firm’s loss records where they will stay for years and may make it difficult for you to obtain insurance even at very high premiums. Implementing the simple two-step risk mangement process for subs is one of the most important things you can do to manage the risks in your overall operations. S e p te m b e r 2013 | R e s to r a t i o n & R e m e d i a t i o n 19 Mold Remediation Products Spotlight USGPC USGPC (www.usgpc.com) $3.50 per Gallon of Ready-to-Use “HydroKlenz,” a new super-concentrated, safe and nearly odorless cleanser by… Green Performance Chemistry. Source removal, deodorization, organic stain removal, surface preparation! The removal of accumulated organic buildup and gross soiling on surfaces is the most important step in R&R processes. HydroKlenz needs no additional boosters, antimicrobials or additives to buy or mix in - everything is in this power-packed product. HydroKlenz’s low cost cannot be competed with. HydroKlenz is guaranteed to help you remain green in your services with G.R.A.S. (generally recognized as safe) ingredients. The environmental compliance keeps working and living environments safe during and after the job for true peace of mind in your proprietary service endeavors. Private labeling available too! Anabec Systems If you are already using our Anabec products, you know the power behind our mold remediation and prevention systems. Anabec has been instrumental in saving thousands upon thousands of building structures from ground zero to Katrina and Sandy. Anabec has been a powerful force in the industry with product systems that address mold, bacteria and viruses. Our company has been pioneers and the first to: develop a hydrogen peroxide cleaner; develop nanotechnology microbial barriers and a biodegradable deodorizer; provide a corporate warranty program; provide a cost-effective “less is best” chemistry product line; and provide manufacturer to contractor technical and training support 24/7. We welcome your call for any questions at 800-369-8463 or visit us at www.anabec.com. BoraSol-MC™ • Provides long lasting protection on wood from many types of household molds, mildew and algae. • Effective on concrete, sheetrock, block and steel. • Useful on millwork, decking, wood shingles and more. • EPA registered. • Successfully tested by ASTM D3273 . • For a safe, healthy home use BoraSol-MC. • Works very well with BoraSol-WP, a borate for complete wood protection. • Inhibits fungal growth with invisible antimicrobial shield. • Is easily prepared with water and can be applied by spraying or brushing. • Is very economical. It costs as little as $0.01/sq.ft. • Recommended for mold and flood remediation, new roughed in construction. Go to www.qualityborate.com for more information. 20 R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 Mold Solutions MMR mold stain remover is quickly becoming the industry’s go-to product for fast and effective mold stain removal. Manufactured weekly and shipped daily, MMR provides superior results to competing products that become diluted through product distribution channel lag. MMR is ideal for porous building materials like OSB, plywood, wall studs, truss, joist, hardiboard, concrete, cinder block, etc. A spray-on, ready-to-use product – MMR does not require sanding or scrubbing. The result is impressive results at a fraction of the cost of labor-intensive abrasion techniques. To order MMR at the low price of $29.99/g, call 708-441-7982 or view our video at www.fastmoldremoval.com. See this product in action in the digital and online versions of this issue. Concrobium Concrobium Pro Restoration Products’ Attic Attack! is a new methodology developed in consultation with industry leaders and consistent with the industry Standard of Care. It uses two innovative liquid technologies that save time and money: Concrobium Mold Stain Remover, a solution that removes mold staining with no scrubbing and no toxic chemicals, and Concrobium Mold Control, a unique, zero-VOC antimicrobial that remediates mold spores and prevents the recurrence of mold. Learn more at www.concrobiumpro.com/attic-attack. Everyone Wants More R&R! (Restoration & Remediation that is) You asked for more… we’re giving you more! Get your Free Subscription Today! www.randrmagonline.com S e p te m b e r 2013 | R e s to r a t i o n & R e m e d i a t i o n 21 The 2013 R&R Market Trends Study By Eric Fish W hat are the current and future expected usage and purchase of restoration and remediation tools and equipment? How are products sourced and what’s the extent of online purchasing? What is the importance of product attributes during purchase decision making? If you’re curious about either of the aforementioned three questions as they pertain to the restoration and remediation fields, then you’ve come to the right place. We targeted 5,626 active, qualified Restoration & Remediation subscribers to help answer these questions. The majority of the respondents noted that their primary business is water damage restoration (42%), while 13% respectively identified smoke/fire damage restoration, remodeling contracting or other restoration as their primary business categories. Mold remediation contracting, indoor environmental professionals and other contractors rounded out the study participants. Fur- 22 R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 Chart I A guaranteed partner in any emergency—24/7 REMEDIATION & RESTORATION AERIAL WORK PLATFORMS & SCAFFOLDING POWER GENERATION & DISTRIBUTION GENERAL TOOL & EQUIPMENT Sunbelt Rentals is a national, full-service rental company operating a large network of locations in 38 states and D.C. As a business partner, we are committed to meeting or exceeding your expectations, whenever you need equipment, service, or straight-talk advice. That’s how we do business. And we guarantee it. 800-508-4760 24/7 THE“NO SWEAT” GUARANTEE. sunbeltrentals.com Satisfaction . Delivery . Service . Availability . After-Hours Response The “No Sweat” Guarantee is a service mark of Sunbelt Rentals, Inc. ©2013 Circle 5 on the Free Information Page The 2013 R&R Market Trends Study Continued thermore, over 80% of respondents use dryers and dehu equipment in their work, while 61% use mold remediation products and 59% use water, smoke and fire damage restoration chemicals. To kick the study off, one of the first questions we posed to participants is how they foresee business conditions in the restoration and remediation industry moving forward. The results were very favorable. Three-fourths of all respondents expect growth in 2013, with 40% noting that they expect business to grow by more than 10%. Additionally, 85% expect business to grow in 2014, with almost 60% predicting growth to be greater than 10%. (See Chart 1) Tools and Equipment More than half (55%) of all study respondents belong to organizations that own more than 10 types of equipment, with 89% owning moisture meters, 88% owning air movers/blowers and 87% owning dehus. Curious to see what our respondents identified as areas of purchasing interest in the future? You can see Chart II for a complete look, but not surprisingly, products that are more disposable like PPE equipment and area containment/wall barrier products were among the leaders. Equipment such as dehus, air movers, moisture meters and air scrubbers are also projected to be highly sought after in the future. In terms of spending, about threefourths of respondents identified spending up to $50,000 on new tools and equipment last year. In the future, 53% of respondents expect spending to increase, while only 15% identified a projected decrease in spending. Chemicals Chart III There are a lot of chemicals involved in the restoration and remediation fields. To get a look at what our respondents currently use as well as what they expect to use in the next year, see Chart III. Here are some of the highlights: • The three top chemicals – anti-microbials, disinfectants and deodorizers – are expected to continue to be used at a similar pace. • Four percent of respondents expect to 24 R e s to r a t i o n & R e m e d i a t i o n Chart II | increase their usage of preventative coatings/sealers. Product Sourcing/Purchase Criteria How do professionals acquire the products and equipment to get the job done? Fifty-five percent of all respondents indicated that they use a local distributor or S e pte m b e r 2013 supplier (respondents, on average, use six different suppliers), while 20% purchase directly from a manufacturer and 16% from a big box home center. Additionally, respondents indicated that 61% of their chemical purchases are completed online, while 72% of tools and equipment purchases are done through the Internet. Nearly all respondents indicate product quality/reliability as the most important factor in their buying decisions. This is followed by past experiences, product availability, price and customer service. See Chart IV for complete details. The survey was conducted and findings were compiled by Clear Seas Research, a division of BNP Media. For information about ordering or to find out more about Clear Seas Research services, contact Ulka Bhide at [email protected]. Chart IV » Half the height. » Less than half the amp draw. » Multi-position versatility. » Unbeatable portability. » Famous Dri-Eaz durability. VELO PROUDLY Sahara ProX3 Competitor BUILT IN USA Best performance EVER! Thermal images of drying tests. 3 min. 20 sec. drying time | WHITE = DRY Xactimate® cade: WTR DRY XXactima See Dri-Eaz engineers “TOSS THE VELO” at Velo.drieaz.com Circle 12 on the Free Information Page S e p te m b e r 2013 | R e s to r a t i o n & R e m e d i a t i o n 25 Photos Courtesy of Bio-Clean of New Jersey What You Need to Know About Vehicle Biohazard Remediation By Kevin Reifsteck M any bioremediation projects happen at structures such as homes and hotels, but what few people know is how frequently there are calls for non-structure biohazard clean-ups, such as autos and machinery. Some of the more interesting challenges include industrial incidents, suicides or accidents in cars and other vehicle contaminations. Nationally, training programs are popping up to teach this as an additional service offering for traditional cleaning companies, but what may not be generally understood is that vehicle remediation is subject to the same rules and About the Author 26 regulations as structural biohazard jobs. Also, not all vehicle insurance policies will cover bioremediation, so remediation companies that are considering expanding their services to include this type of bio work should be prepared to help clients understand the complexities up front. The following outlines a general set of best practices related to proper cleaning and remediation of vehicles. biohazard situations can vary widely, from simple to complex. Some cleanups involve vehicle break-ins, where a careless perpe- To Remediate or Not to Remediate? As with all remediation projects, vehicle Kevin Reifsteck is Aftermath’s Vice President of Operations. Contact him at [email protected]. R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 trator was injured during the crime. This means crews are responsible for the removal of sharps, in addition to blood and biohazards. In cases involving suicides or accidents with injuries, damage to the interior can be more widespread. Sometimes the cost of cleaning ends up being higher than the value of the vehicle. However, particularly in cases involving specialty fleet or rental cars, semi-trailer trucks or high-value luxury cars, the client may still find it cost-effective to salvage the vehicle by having it professionally remediated. Test, Clean and Test Again Just as with structural remediation projects, vehicle cleaning involves a thorough, multi-step program to ensure the surfaces are free of bio and safe to use. Here’s a look at these steps: 1. On first inspection, a technician in full protective gear should perform an ATP (adenosine triphosphate) test on affected surfaces before beginning the cleaning process. This procedure employs a hand-held device and swab to test the presence of ATP molecules, which indicate that cellular activity is taking place (all living organisms give off ATP as they use energy). ATP testing is used frequently for measuring contamination in food processing and hospital environments. 2. Any materials affected by biohazard which can’t be truly cleaned and sanitized should be removed and disposed of in accordance with local regulations for biohazard removal, transport and storage. Consumer vehicles typically feature porous cloth or leather-covered surfaces such as seat cushions or carpet floor mats, which frequently can’t be cleaned. Since they can’t be cleaned, they must be removed and disposed of before the sanitation and disinfecting process can begin. Commercial and public service vehicles such as cars and vans used by law enforcement or first responders are specially designed with non-porous surfaces that make them fairly simple to clean and disinfect. 3. Once all non-cleanable materials are removed, the vehicle’s interior and contaminated exterior surfaces should be manually wiped down with a proprietary degreasing agent that removes any remaining visible signs of the biohazard material, such as blood. Exterior surfaces such as handles should also be treated and wiped down. Literally every surface potentially affected should be wiped down with the cleaning solution - every nook and cranny has to be cleaned of all surface dirt and material in order to facilitate proper sanitization and avoid future odor or damage. Finally, spray a disinfecting solution over every affected area to ensure all blood borne pathogens are destroyed. 4. After the disinfecting spray cures (proper disinfection requires a minimum of 10 minutes wet contact time), wipe all surfaces manually a second time before adding a deodorizing stage for the comfort of the driver and passengers. 5. To certify that all surfaces are truly clean, test surfaces with a product that reacts to the presence of contaminants. At this point, perform the second ATP test to ensure the surfaces are free of bacteria and safe for use. Adding vehicles to your list of services provides a valuable extension and can also include auto accident remediation and other variations. Circle 17 on the Free Information Page S e p te m b e r 2013 | R e s to r a t i o n & R e m e d i a t i o n 27 It’s Not Drying... WHY? Just because your moisture meter is reading “wet” doesn’t necessarily mean you’re not making drying progress. By Kevin Fisher A A C CLLE EA AN NIIN NG G A AN ND D R RE ES STTO OR RAT ATIIO ON N IIN ND DU US STTR RY Y E EX XP PE ER RIIE EN NC CE E IIN N LLA AS S V VE EG GA AS S!! TM CONVENTION & TRADE SHOW SEPTEMBER 4-7, 2013 Great Line-Up of Post-Trade Show Programming!* Select One of These Great Programs After the Trade Show on September 7th. These FOUR Informative Programs from Proven Industry Leaders, Get You the Information You Need to Help Your Business Succeed Now. Advanced Drying Science and Application Jim Holland, Restoration Consultants, Larry Carlson, Phoenix, Mickey Lee, Mickey Lee Consultant, and Jeremy Reets, Reets Drying Academy. This group of disaster restoration industry experts has joined together to reconstruct the current body of knowledge about drying both residential and commercial buildings in one cohesive presentation. WoolSafe Fibre Care Specialist Training Course Dr Ágnes Zsednai, Managing Director, The WoolSafe Organization. This course assumes that the student has reached a reasonably high level of competence and experience in cleaning carpets and rugs. It is intended to be an essential reference and resource for those who are concerned with maintaining residential or commercial wool carpets and rugs. Attend this course and become a WoolSafe Fibre Care Specialist. FLIR – Beginning and Intermediate Thermography Jay Bowen, FLIR. This 8-hour course is intended to give the student an introduction to as well as the depth of the knowledge necessary to perform IR investigations in order to identify envelope, moisture, electrical and mechanical issues. How to STOP Being a SLAVE to Your Business and Transform It Into a Predictable, Profitable, Turnkey Operation! Howard Partridge, Phenomenal Products. Do you remember why you went into business for yourself? This is your chance to have someone that has already done what you want to do to, personally lead you through implementing the proven systems of building the a phenomenally successful business? The First 50 registrants for this course receive an Extech AC voltage detector. Also, you’ll be entered to WIN one of two borescopes (each valued at $350), as well as a moisture meter ($579 Value). REGISTER TODAY! *Not included in Convention and Trade Show Registration. - Separate Registration Fee. AT THE LVH HOTEL A N D C A SI N O • L A S V EGA S, N EVA D A Register at www.EXPERIENCEtheEvents.com • Or call 888-881-1001 x12 2013 PLATINUM SPONSOR 2013 GOLD SPONSORS Produced by THE EXPERIENCE, Inc. © 2013 • All rights reserved Circle 22 on the Free Information Page It’s Not Drying... WHY? Continued Y ou’ve been there. It is day two of a drying project and the numbers on your moisture meter are the same on as they were on day one. Your wet materials don’t seem to be making drying progress. At this point, the most common response is to grab the demolition tools and start removing the wet materials… which may be the completely wrong course of action. These wet materials might be making perfectly acceptable drying progress, but your meter is not able to show it. This can happen for a number of reasons, including false positives, surface moisture and meter scale limitations. FALSE POSITIVES False positives are readings on a moisture meter that indicate “wet,” even though the material is actually dry. If your meter is returning a false positive, the material would appear to be wet when it is actually making progress – or even dry. Moisture meters are subject to false positive readings for a number of reasons that are well documented in the industry. Target tough spaces with by The new Attic Attack! methodology uses innovative and proven liquid technologies to save time and money. At ticc mo Attic Atti mold ld remediation rem emed edia iatition on is is difficult, diffi di fficcult, labor-intensive work. Developed in consultation with industry leaders, Attic Attack! allows restoration pros to take a new, effective approach to attic mold remediation that is consistent with the industry Standard of Care and reduces project costs by 65%. Before After To learn more about how Attic Attack! can help with your next project visit the Concrobium booth #423 at The Experience Convention & Trade show in Las Vegas, NV September 4-6, or visit us online at: www.concrobiumpro.com/attic-attack Circle 4 on the Free Information Page 30 R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 Non-invasive meters have more false positives than penetrating meters. The most common cause is metal hidden in or behind the material being checked. Corner beads, metal studs, foil-backed insulation and metal lath in plaster walls are all common examples. Dense materials such as concrete and plaster also read “wetter” on a non-invasive meter. These phenomena occur because a non-invasive meter is sending a signal into the material and looking for what energy is reflected back. The more energy reflected back, the higher the reading. Denser materials tend to reflect more of this energy back. The meter reads “wet” even though the material may not be wet. Solutions to false positives on a noninvasive meter: Double-check the reading with a penetrating meter or a thermal imaging camera. Penetrating meters are not immune to false positives. A penetrating meter’s most common false positive is produced by the presence of certain chemicals in the material. These chemicals could be salts from urine or wood treatment chemicals. Adhesives in engineered wood materials can occasionally read “wet,” but this is rare. Another possible false reading results from a meter malfunction – especially from a loose or broken wire in a hammer probe. Since penetrating meters are just measur- Circle 31 on the Free Information Page It’s Not Drying... WHY? Continued ing the resistance between the two pins, anything that reduces the resistance will read “wet.” Salts, chemicals and a crossed wire in the hammer probe head can all reduce this resistance and cause a material to appear wet when it’s actually perfectly dry. Solutions to false positives on a penetrating meter: Double-check the reading with non-penetrating meter. Compare the penetrating reading to the same unaffected material in the structure to see what a reasonable drying goal is. Use an ultraviolet light to inspect for urine salts. SURFACE MOISTURE Surface moisture has a dramatic effect on non-invasive meters. All non-invasive meters will read higher when the moisture in the top 1/8 in. of a material is high – even if the rest of the material is fairly dry. Some non-invasive meters only read the wettest layer of the material – and will completely ignore the dry areas. Penetrating meters, if used improperly, have the same weakness. Many penetrating meters use non-insulated pins. Non-insulated pins simply report to the user about the wettest layer they are touching – which is most often the surface. Since electrical current follows the path of least resistance, the wet surface will be the only part of the material the meter is reading. Solutions to surface moisture: Look at the surface – is it visibly wet? When using non-invasive meters, take multiple locations to view progress more clearly – especially wicking height in the walls. When using penetrating meters, use insulated probes whenever possible to determine the moisture at different depths of the material. GE Measurement & Control The world’s best just got better. Introducing the new Protimeter Surveymaster, one of the world’s first and best-selling dual-function moisture meters. It’s the moisture you can’t see that matters the most, and that’s why the right moisture meter makes all the difference. This versatile pin and noninvasive meter is ergonomically designed to measure moisture at and below the surface with unparalleled durability and accuracy. To learn more about how you can protect buildings against moisture-related problems, visit www.surveymastermeter.com. Circle 26 on the Free Information Page 32 R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 “Get Paid & Get Protected” CONTRACTS PACKAGE Ed Cross, the "Restoration Lawyer" Reveals How To Get Paid Faster… And With Less Hassle CUSTOMER FRIENDLY Simple 1-page Forms in Plain English USER FRIENDLY Easy to Use Microsoft WORD file . Each with its own Set of Instructions. ECONOMICAL Multi-form packages starting at $695 POWERFUL Strong Protection from Lawsuits and Great Leverage for Collections UNIVERSAL Useful for Everything from Carpet Cleaning to Remediation to Major Reconstruction NO-RISK GUARANTEE If you are not completely satisfie , we will refund your money, no questions asked. "Adjusters refuse to include our name on checks until they see Ed's Tender of Assignment form. It really gets the adjusters going. The next day, they agree to include us on the checks. Ed's forms are solid." Glen Hankins Powerhouse Restoration, Inc. DOWNLOAD FROM edcross.com/contracts Circle 11 on the Free Information Page To order, visit EdCross.com or call 760-773-4002 It’s Not Drying... WHY? Continued METER SCALE LIMITATIONS All moisture meters have limits. Just as your 25-foot measuring tape couldn’t tell you the height of the Golden Gate Bridge, sometimes the scale on a moisture meter is not large enough to show how wet a material is. Moisture meters (both penetrating and non-invasive) are most accurate between 7% and 30% moisture content in wood. Since wood and several other materials are able to hold more than 30% moisture content, meter manufacturers have a decision to make: How high should the scale go? Some manufacturers stop the scale at 30% with the idea that since readings above 30% are not that accurate, why display them? Some meter manufacturers stop the scale somewhere between 40% and 100% with the statement in the manual explaining about how readings aren’t as accurate above 30%. Whichever stopping point a manufacturer chooses for their meter – there will still be times when a material’s actual moisture content is above the limit. Some wood species, for example, can hold almost 250% moisture content! So even the 100% meter wouldn’t know when the material is higher than the scale maximum. Here’s the lesson: You will have situations where your moisture meter reads the maximum value on day one. Then, on day two, the meter still reads the maximum value. Many restoration companies would give up at this point and perform demoli- tion on the material. This decision might be a common response in the industry but it might not be the best decision for your company or your customers. Solution to meter scale limitations: Train technicians that when meters are reading the maximum value in one location on day one to also document an area which is not at maximum. This second area may show more clearly whether progress is being made. PULL THE PLUG I am not suggesting that removing a wet material is always wrong. If materials are contaminated or damaged, or if the structure has multi-layer wall or floor assemblies, demolition may be the best choice. If at any time during a drying project you detect strong or unusual microbial odors, the best course of action is to investigate further and find the source of the odors. Ultimately, a skilled restorer with a good moisture meter will be able to dry more wet materials efficiently, leading to happy customers and fatter wallets. Achieve Targeted Drying Results With The Accelerator • Choose ™ the leader in desiccant technology • Year round desiccant drying system using vapor pressure reduction with targeted drying results • Desiccant drying systems from 600 to 27,500 CFM for a wide variety of commercial and industrial drying applications • ETL-C, • More • Call ETL and CE Rated MS-2400/2000 Interior capacity and power for your money 810.229.7900 today! MS 2400/2000 Accelerator (pictured) features: • Custom • Up aluminum trailer • Heating to 200 gallon propane • 18" amp to 230 volt single phase circuit • 12" • 30 • Remote humidistat • Cooling coil modules coil modules or 20" round supply connections round reactivation connections • Leveling jacks ARID-Dry ™ 5931 Ford Court, Brighton, MI 48116 • [email protected] • cdims.com • 810.229.7900 Circle 21 on the Free Information Page 34 R e s to r a t i o n & R e m e d i a t i o n | Accelerated Desiccant Drying Restoration and Construction Drying • Temporary Humidity Control S e pte m b e r 2013 www.IMACCconference.com CONFERENCE HIGHLIGHTS x Keynote Speaker: Fausto Martin, The Auto Club Group Vice President and Chief Claims Officer x Exhibit Space available. MotorCity Casino and Hotel AAA Four Diamond Award-Winning Hotel Sponsorship Opportunities available. 2901 Grand River Avenue, Detroit, MI Network with the industry’s top restoration contractors and decision makers in the industry. x Agents, Adjusters and Insurer Representatives are welcomed to join us at NO CHARGE. Don’t miss “Contractor Confrontation, Appraisal Procedures” designed especially for the IMACC Conference. x Receive up to 6 hours of continuing education credits with your registration (Law Safety and Updated Builders Codes/Asbestos Awareness and Lead Refresher). x Class Highlights—All Day Xactimate Training, Special Guest Speaker Chip Lackey of JD Powers & Associates, Problem Resolution and Documentation, Contents, High Stakes Problems, Hazards of Biohazards, Symbility Training, the IMACC Family Feud and much more. x Monday Night Charity Concert and Reception — This year we will be holding a Charity Concert and Reception with all proceeds donated to Toys for Tots. Circle 32 on the Free Information Page QUESTIONS? Please contact Kathy Crotty 630.527.9052 X 14 See our website for updated information. WWW.IMACCCONFERENCE.COM Cross Examination By Ed Cross and Julie B. Isen, Esq. Edward H. Cross, the “Restoration Lawyer,” has devoted his career to the representation of cleaning, restoration and remediation contractors nationwide. He earned certifications in water damage restoration from the IICRC and as an indoor air quality professional from AEE, and he was part of the standards-writing committees for the IICRC water and mold standards. He can be reached at 760 773-4002 at [email protected] or via www.EdCross.com. This article is for general informational purposes and is not intended to be legal advice. Legal questions should be directed to a licensed attorney. Toxic Mold Litigation: 2013 Update (Part II) I n the August R&R, we looked at some big mold lawsuits and examined how mold claims are proven in court. In Part II, we’ll examine how a jury will react to mold claims in a court of law as well as how to handle such a situation if going to court is unavoidable. Consider How a Jury Will React To This Evidence Science is, oddly enough, not always an exact science. And science changes over time. The Earth was once flat, blood-letting was an effective medical treatment, and Pluto was a planet. Just as in most professions, those who work in mold remediation must stay abreast of the current state of the discipline. The CDC reported that indoor mold exposure can be linked to upper respiratory problems (see www.cdc.gov.) Mold exposure can be linked to asthma symptoms in those people who have asthma or who have other hyper-sensitivities. The Institute of Medicine (IOM) also found that there was “limited” or “suggestive” evidence that indoor mold exposure is linked to respiratory illness in otherwise healthy children. Basically, more research needs to be done, but from our perspective as risk managers the main health issues to be concerned about are allergies and asthma. The CDC says “toxic mold” is a misnomer and courts will often grant motions prohibiting witnesses from using the word “toxic” when they testify. Nonetheless, many molds produce toxins. However, the production can be very inconsistent. Proof of toxin production is extremely rare in mold litigation. So, as a general rule, the molds are considered potentially toxic, i.e., “toxigenic.” Some toxins are carcinogenic but this author is aware of no studies that have proven that indoor mold exposure has caused cancer in a hu36 R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 Circle 10 on the Free Information Page Cross Examination Continued man. However, the prudent restorer will refrain from giving medical advice. Stachybotrys chartarum is much less common than other molds, but the CDC states it is “not rare.” It is most common in cellulose rich material such as gypsum board and wallpaper that has been subjected to moisture for extended periods. In a publication released by the World Health Organization (WHO), studies were classified with regard to the strength of evidence they contained. One study with a higher evidence strength concluded that dampness in buildings seems to increase risks of health effects in the airways (like asthma), and the causal association is strong, but the mechanisms of illness are unknown. (WHO Guidelines for Indoor Air Quality, 2009.) There is sufficient evidence of an association between mold and asthma development, respiratory infections, upper respiratory tract symptoms and certain hypersensitivities. Otherwise, there is no evidence sufficient to conclude a causal re- lationship between mold and any specific human health effect. In most jurisdictions, the proponent of scientific evidence of a health effect must prove causation to a “reasonable degree of medical certainty.” Many courts interpret this to mean “probability” rather than true certainty. It is relatively easy to find a physician, who, for $500 an hour will testify that the client of the lawyer who hired him probably had a health effect from mold. Whether he can withstand cross-examination is quite another story. There is plenty of uncertainty sur- rounding toxic mold and the affect mold has on human health, all of which is good for defendants in mold cases. The relative risk for health problems is unknown. The mechanism of action of these health problems is unknown. The percentage of people who may be affected by the mold is unknown. The job of the effective defense team is to make the claim seem as uncertain and speculative as possible. The more unknowns there are, the less likely a judge is to allow evidence of a certain theory to go to a jury. Be Proactive Seeing or smelling mold can be a very disconcerting experience for a building owner. It is important to point out to customers that the proper diagnosis of medical conditions should not be confused with exaggerated attention to indoor air quality issues. When you get a call about suspected mold, the customer will most likely be genuinely concerned about his or her health, or the health of his or her FRANCHISING HAS ITS BENEFITS Keep your company name and legacy when you become a DKI Franchise. Attend Regional Education Seminars and exclusive DKI networking events. Free RIA membership included. Leverage the marketing efforts of the finest n tional restoration contracting organization. Utilize the DKI Network for mentor support and assistance during large loss and CAT situations. Receive DKI ProSupply discounts and rebates not available otherwise. SCAN HERE FOR A FULL LIST OF DKI BENEFITS FOR MORE INFO VISIT WWW.JOINDKI.COM Circle 30 on the Free Information Page 38 R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 remediate the mold, but also to guide the owner and occupants through the process so they believe it has been resolved. Knowledge is Power A major part of the comfort that owners need is obtained through information. The fear that comes with finding mold in your home is partly due to false informa- AL CO AL C HOL FR Fresh Scent OH EE family. There will probably be a sense of urgency on their part. Be empathetic. The customer has been through a trauma in his eyes and the last thing he needs is a condescending contractor telling him his problems are all in his head. Without admitting fault, assure the customer that you understand his concern and you will do your best to properly address the issue and protect the building from further intrusion. It’s also best to take swift action to help calm their fears and ensure the problem doesn’t get any worse. So, what steps should you take? Keep in mind that spending some money up front may save you from spending much more money later on in litigation when you have an unhappy customer with an aggressive attorney. 1. Engage the services of a qualified environmental professional; 2. Consider the risks and benefits of disclosing the professional’s findings and recommendations to the owner; and 3. Select certified and qualified personnel to execute the recommendations. EE the amount of mold contamination, the species of mold or the workmanship of your staff. Always remember to document and explain all the key events and circumstances, following the adage: “If it’s not in writing, it didn’t happen.” Maintain a copy of the environmental professional’s findings. Make it your goal to not only R OL F Sampling may create good evidence or bad evidence. Plaintiffs in illness cases are at a serious disadvantage without it. However, for ordinary maintenance and remediation purposes, many publications and institutions involved in public health issues suggest avoiding mold testing in many cases. This includes the California Department of Public Health, The Minnesota Department of Health, the United States Environmental Protection Agency, the Michigan Department of Community Health, and many more. Your professionalism, proficiency and sincerity are all key to a successful resolution. They are more important than Circle 3 on the Free Information Page S e p te m b e r 2013 | R e s to r a t i o n & R e m e d i a t i o n 39 Cross Examination Continued tion surrounding mold and the effects mold can have on humans. Mold is everywhere. No amount of remediation will remove every spore from a customers’ home, and the remediation contract should indicate that it is not the goal of mold remediation to remove every spore but to bring the concentrations down to acceptable levels. The “clearance” criteria should be agreed upon before the contract is signed, and incorporated into the contract. When Litigation Cannot Be Avoided If a customer gives you the opportunity to discuss the matters before attorneys are involved, do so and keep an open mind. A little bit of work now to remediate a perceived problem is much easier to deal with than an unhappy customer filing a complicated and messy mold lawsuit. There are times when a customer just cannot be satisfied. Lawsuits will be filed. Not all of them will be justifiable, and many of them will never reach a jury. However, just as the team you bring with to fight the mold is important, so is the team you build to help fight a lawsuit. The defendant in a mold case needs experienced defense counsel with the technical proficiency and ability to understand the scientific issues of the case. The effective attorney will be gathering evidence from different members of the defense team and prepare to present it in a crisp and organized fashion. The available “science” on mold has changed drastically over the years. For a while, “toxic mold” was the reason people were sick. It was believed to be the reason those infants tragically died in Cleveland, but then the deaths seemed to stop for no apparent reason. Every sales person, new or old, will be a #1 closer when you arm them with the confidence of an EagleView Report. Full color, high-resolution photos and accurate measurements for roof, walls, windows and doors will launch any sales team into higher closing rates by providing the confidence and more importantly, the time needed with the homeowner to close the deal. Spend time selling, not measuring. EagleView It! Save the Date! FutureView 2014 is Feb 9–12 in San Antonio, TX 866-447-3741 | www.eagleview.com © 2013 EagleView Technologies, Inc. TURNING TECHNOLOGY INTO TOOLS FOR SUCCESS Circle 16 on the Free Information Page 40 R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 People are constantly trying to understand mold in ways that it cannot be understood. In 2001, California passed the Toxic Mold Protection Act which mandated that the California Department of Public Health (CDPH) determine the feasibility of setting Permissible Exposure Limits (PELs) for indoor mold. In 2005, the CDPH reported back that it was not, in fact, feasible. Certainly that was something the IICRC already knew. The CDPH released a Statement on Building Dampness, Mold, and Health in September 2011. In that Statement, the Department concluded that water damage, dampness, visible mold and mold odor in buildings is unhealthy. Hopefully they didn’t spend millions just to arrive at that conclusion. While acknowledging the inability to determine PELs, the De- partment nonetheless is clear in its belief that building dampness can cause various health problems. The CDPH associates dampness with the development of asthma, allergies, and respiratory infections, wheeze, cough, difficulty breathing, and other symptoms. Children may be more sensitive than adults. The CDPH, along with other public health organizations and publications, does not believe that “toxic mold” is any great indicator of possible health risks. Evidence that has been linked to health problems are current and past water damage, damp materials, visible mold, and mold odor - not what type of mold is present. The CDPH recommends not wasting time measuring or identifying the particular mold in the home or building, and just jumping in to remediate the problem. This was reiterated in July 2012 in the Indoor Air Quality Info Sheet produced by the CDPH. Avoid knee-jerk reactions to scientific “facts.” Assumptions are made constantly in areas where scientific evidence may or may not exist. Defense counsel sometimes try to make the analogy that mold-related illness theories are like the “myth” that being cold will ensure that you actually catch a cold. Actually, when you’re cold, your body needs to work extra hard to regulate your body temperature. When you’re working hard to regulate body temperature, you don’t always have the energy required to fight off germs that are constantly bombarding you. Therefore, being cold can in fact make you sick. Perhaps mold could act the same. For Today’s Restoration al and Remediation Professional Get you FREE print copy now at www.randrmagonline.com S e p te m b e r 2013 | R e s to r a t i o n & R e m e d i a t i o n 41 Delmhorst Instrument Company News and New Technologies Delmhorst introduces pinless ProScan moisture meter Delmhorst Instrument Company (www.delmhorst.com) has released ProScan, a pinless moisture meter with species corrections that is designed to be an accurate solution for restoration professionals, manufacturers of flooring and furniture and general contractors. “The launch of ProScan expands Delmhorst’s presence in the marketplace with pinless meters,” said Paul Laurenzi, vice president of Sales & Marketing for Delmhorst Instrument Co. For more information, circle 250 on the Reader Service Page. Viking’s (www.vikingairmovers.com) new LGR 8500 sc dehumidifier is purpose-built for the restoration professional. It features stacking capabilities, is “smart controlled” and offers 130 pints per day in terms of performance. Its operating range is between 37° F and 115°F and it weighs just 100 pounds. For more information, circle 249 on the Reader Service Page. Jon-Don celebrates 35th anniversary The year 2013 marks 35 years in business for Jon-Don (www.jondon.com), a company that was founded in 1978 by John and Nick Paolella. “Our success has always been tied to the success of our customers, employees and vendors,” says John Paolella. “We work to understand their goals and objectives and then develop a plan to assist them. From day one, Nick and I have always believed that when the people we do business with are successful, Jon-Don is successful too.” Portable. Electric. Affordable. Meyer’s 220 Insulation Blowing Machine Meyer’s (wmwmeyer.com) Model 220 Electric Insulation Blowing Machine is designed for contractors who need to move from job to job quickly and effectively. The device is lightweight - but not short on power - and easy to operate. It also features a high capacity, plastic hopper that can be removed with ease for seal inspection and replacement. For more information, circle 248 on the Reader Service Page. An electronic checklist on your smartphone Invisi-Tag Wm. W. Meyer & Sons Jon-Don Viking Viking introduces new LGR 8500 sc dehu Invisi-Tag’s (www.invisi-tag.com) mobile app is designed so that restoration professionals will never leave behind a piece of equipment again. Specifically, it provides professionals with an electronic checklist so that equipment can be accounted for, saving time, money and frustration on the job site. For more information, circle 247 on the Reader Service Page. 42 R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 September is National Emergency Preparedness Month, so it’s only fitting that Armchem (www.armchem.com) is now offering a 167-piece Emergency Preparedness Kit as a means of continuing to grow its safety division. “It’s critical for businesses and institutions to be prepared for any natural disaster or crisis, and a key component of being ready is having the necessary supplies in one place, all set to use,” says Andy Brahms, Armchem CEO. For more information, circle 246 on the Reader Service Page. Armchem The 167-piece emergency preparedness kit Super-concentrated, safe and odorless remediation Are You Encapsulating Crawl Spaces? YOU SHOULD BE! BUT YOU MIGHT PAY TOO MUCH... We offer the BEST PRICES in the Industry! Call to Order (800) 288-0831 OR Log on NASHDISTRIBUTION.COM • EXCELLENT PRODUCTS • UNBEATABLE PRICES • SUPERIOR SERVICE Circle 9 on the Free Information Page S e p te m b e r 2013 | R e s to r a t i o n & R e m e d i a t i o n 43 USGPC United States Green Performance Chemistry (USGPC; www.usgpc.com) has introduced HydroKlenz, a foam-forming professional-grade cleaner that utilizes the power of oxygen to remediate, clean and restore nearly any surface quickly and safely. It’s super-concentrated, odorless and designed to allow professionals to stay “green” in their service offerings, as it features low toxicity and is VOC compliant. For more information, circle 242 on the Reader Service Page. Munters Property Industry Conference ZipWall News and New Technologies It’s absorbent, leak-proof and reusable – introducing ZipRunner Designed to be superior to drop cloths, runners and carpet films, the new ZipRunner from ZipWall (www.zipwall.com) is leak-proof, absorbent and reusable, which makes it better able to protect any surface from impact and spills. Available in 10and 30-meter lengths, ZipRunner can also be used with the company’s dust barrier system products on the job. For more information, circle 245 on the Reader Service Page. Next PIC Conference to focus on social media The next Property Industry Conference (PIC; www.propertyindustryconference. org) will take place on Monday, November 18, 2013 at the Hyatt Regency in Jacksonville, FL from 1-4 p.m. prior to the PLRB Conference. Ellen Carney, principal analyst for Forrester Research, Inc., will deliver the keynote presentation on how to effectively use social media in the insurance claims process. John Langowski, VP of claims for United Property & Casualty, Jeff Vanderpool, senior VP and chief claims officer for Sunshine State Insurance, and Teresa Heller, VP of claims for American Integrity, will also participate in a panel discussion at the event. Cost to attend the meeting is $60 per person in advance and $70 at the door. Desiccant dehu systems now offered to rental fleets PLR Expo Munters (www.munters.us) manufacturers the HCD series dehus for large scale projects and its DryCool Rental Series hybrid desiccant systems work by using waste heat for reactivation. They’re part of Munters’ initiative to expand its current production of rental desiccant dehus for customers around the world who need temporary drying or humidity control. For more information, circle 241 on the Reader Service Page. PLR Expo returning September 23-25 in Toronto The PLR Expo (www.plrexpo.ca), which is returning to action this September 2325 at the Doubletree Hilton at the Toronto, ON, CA Airport, is currently accepting registration. Registration gets attendees into the welcome reception, special events, breakout sessions and keynotes, and covers all lunches and snacks. Circle 25 on the Free Information Page 44 R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 IICRC Exam OK’ed for FL mold remediation licensure IICRC The IICRC’s (www.iicrc.org) Mold Removal Specialist (MRS) certification exam has been accepted for applicants seeking mold remediation licensure in the state of Florida. The MRS program is the IICRC’s first standalone, single exam certification that recognizes professionals who have the knowledge and skills necessary to perform a variety of duties. “This approval validates the integrity and high quality of the MRS program and further advances the IICRC curriculum and certification as an industry-leading resource for those looking to become specialists in the cleaning and restoration industry,” said Scott Armour, Chairman of the IICRC’s Mold Removal Specialist (MRS) certification program. “We anticipate Florida will be the first of many states that will adopt our exam and certification program for licensure requirements.” faciliSmart enabled to help prep for hurricane season Robust, Reliable, EIPI We get the job done ! Show Me the Money! If you want to get into the lucrative game of disaster restoration, or want to grow your existing business, then you should mark your calendar today! The “No Bull Transformational Tour: Breaking the Code,” hosted by ShowMe Marketing Solutions, is coming to a city near you August 8 – December 31. The comprehensive course is designed to help professionals build wealth, market dominance and freedom through innovative marketing and sales. For more info, visit www.showmemarketingsolutions.com and register at www.eventbrite.com/event/7427308279/rss. Ebac Industrial Products Inc 700 Thimble Shoals Blvd, Suite 109, Newport News, VA 23606-2575 Te el: 757-873-6800 Fax: 757-873-3632 Toll Free: 1-855-873-6800 www.ebacusa.com Circle 20 on the Free Information Page Circle 29 on the Free Information Page S e p te m b e r 2013 | R e s to r a t i o n & R e m e d i a t i o n 45 faciliSmart South Florida’s Dean Mitchell Restoration has added the faciliSmart (www.facilismart. com) web-based emergency preparedness and building management tool to its offerings, as it is designed to better help clients prepare for hurricane season and for any other emergency situation. “faciliSmart puts managers at the helm of their emergency preparedness with this facility management software,” says Paul Licata, Dean Mitchell Restoration director of business development. “The program is fully customizable and allows the entire team instant access to their critical systems, no matter where they are, enabling them to shut down and protect the systems in real time to reduce damage.” For more information, circle 243 on the Reader Service Page. News and New Technologies RZ Mask Mask filtrates 99.9% of particulates and allergens The RZ Mask (www.rzmask.com) is made from neoprene material and equipped with an active carbon filter, making it able to filtrate 99.9% of particulates and allergens from the air, all while absorbing odors. It covers the nose and mouth and is suitable for restoration uses, among others. What’s more is that it comes in over 20 different designs and colors. For more information, circle 244 on the Reader Service Page. Chemspec Chemspec hires Sean Eubanks as Director of Product Development Fresh off of celebrating its 45th anniversary, Chemspec (www.chemspecworld.com) has tasked Sean Eubanks with developing and producing new chemical technologies for the carpet, hard surface and upholstery care fields. As Director of Product Development, Eubanks will also direct research and development, product formulation and efficacy and performance testing. Eubanks has over 15 years of experience in laboratory management, formulation, research and development, and quality control. He also operated his own truckmount carpet cleaning business and developed a line of allergen removal cleaners for carpets and hard surfaces. make you smile... We can help! www.InSite-360.com Phone: (800) 682-8412 Email: [email protected] Circle 15 on the Free Information Page 46 R e s to r a t i o n & R e m e d i a t i o n | S e pte m b e r 2013 Circle 2 on the Free Information Page
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