Why Choose a Genesys Gold Certified Partner G “Working with a trained and certified partner can help a company deliver a consistent customer experience.” enesys Gold Certified Partners have the knowledge, experience, and reputation to provide the high quality solutions and service that your business needs and demands. Utilizing the expertise of a Gold Certified Partner, you’ll be able to fully optimize your Genesys investments, achieve better ROI, and reduce costs while increasing customer satisfaction. Sheryl Kingstone Yankee Group Gold Certified Partners will provide you with proven expertise and superior project management skills as they have successfully completed rigorous audits of their services and support process and capabilities, as well as in-depth product training and certification. Plus, they have established track records of complex customer implementations to prove it. Gold Certified Partners are Genesys Value-Added Resellers who exhibit their commitment to excellence with appropriate numbers of highly trained staff and methodology to implement and support each installation in a timely manner. This methodology is documented and audited by Genesys. And always, customer satisfaction is verified. All Gold Certified Partners display a Gold Certification logo, a mark to ensure your trust in the distinguished quality and earned reputation of each of these partners. OverviewBro_GC_Prtnrs.indd 1 8/5/10 11:58 AM Overview Brochure: Why Choose a Genesys Gold Certified Partner | page 2 Customers Depend on Gold Certified Partners “Working with Genesys Gold Certified partners is complete satisfaction because they know how our environment, processes, and people work.” - Satisfied Financial Services Customer “Our Gold Certified partner has smart developers, a reliable support team, and experience in project management. They have great patience and are very easy to work with.” - Satisfied Hospitality Customer “We are very happy with the partner’s development team. Being Gold Certified, they deliver quality and timely work, and fully understand our technical atmosphere and requirements.” - Satisfied Healthcare Customer Genesys Gold Partners Offer Expertise Across Many Industries Banking & Insurance Business Services Government You can be assured that Genesys Gold Certified Partners are current in their skills and abilities to architect and implement the Genesys solution specifically for your business. All Genesys Gold Certified Partners are required to renew their certification every two years. Each of these partners is audited to confirm comprehensive Genesys training, repeatable practices, an impressive track record of consistent delivery, and satisfied customers; all to ensure the best experience for you. Healthcare Hospitality Manufacturing Outsourcing Genesys Gold Certified Partner Categories Publishing & Media • Genesys Gold Certified Suite Partner — Experts in CTi and contact routing of all media types (Inbound voice, Outbound, E-mail, and Web), desktop integration, reporting, Workforce Management and Genesys Voice Platform. Retail • Genesys Gold Certified Voice Platform (GVP) Partner — Expert level technical competency for installation, administration, and maintenance of Genesys Voice Platform as well as application development using Genesys Studio. Telecommunications To Learn More Find out about each of the current Genesys Gold Certified partners at: Technology Transportation Utilities www.genesyslab.com/gold_cert_partner_list.html If you are a Genesys partner interested in pursuing Gold Certification, please consult with your Channel Account Manager or contact us at [email protected]. Genesys Worldwide Genesys is the leading provider of software to manage customer interactions over the phone, Web and mobile devices. The Genesys software suite connects customers with the right resources — self-service, assisted-service and proactive outreach — to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to dynamically engage with their customers. As a result, Genesys stops customer frustration, drives efficiency and accelerates business innovation. For more information visit: www.genesyslab.com, or call +1 888 GENESYS. Americas Corporate Headquarters Genesys 2001 Junipero Serra Blvd. Daly City, CA 94014 USA Tel: +1 650 466 1100 Fax: +1 650 466 1260 E-mail: [email protected] www.genesyslab.com OverviewBro_GC_Prtnrs.indd 2 Europe, Middle East, Africa EMEA Headquarters Genesys House 100 Frimley Business Park Frimley Camberley Surrey, GU16 7SG United Kingdom Tel: +44 1276 44 7000 Fax: +44 1276 44 7001 Asia Pacific APAC Headquarters Genesys Laboratories Australasia Pty Ltd Level 17, 124 Walker Street North Sydney NSW 2060 Australia Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. All other company names and logos may be registered trademarks or trademarks of their respective companies and are hereby recognized. © 2010 Genesys Telecommunications Laboratories, Inc. All rights reserved. Tel: +61 2 9463 8500 3198 v.1 08/10-U.S. 8/5/10 11:58 AM