“Recovering A-NEW” A Culturally Competent Cognitive/Behavioral Treatment Model

“Recovering A-NEW” A
Culturally Competent
Cognitive/Behavioral
Treatment Model
Ground Zero: The Urban War Zone
Presenter(s): Ronald Beavers, Ph.D.
Shawna Charles, Ph.D. Cand.
[email protected]
Veterans Service Outreach
Program-VSOP
of PIF, Inc.
Los Angeles, California
Authored By: Ronald Beavers
Ground Zero:
The Urban War Zone
Goals Today
• Think about best care
• Think about priorities for
change in treatment of women
with Trauma
• Questions:
– What are special challenges of
treatment in the community?
– What are most important changes
in practice to adjust treatment for
women with Trauma?
– What will have most impact?
– What can be changed?
Historic Changes?
• Improvements…
– Continued implementation of Community
Stressors for PTSD/SUD
– First routine screening that is cultural
competent for PTSD in South Los Angeles
Ground Zero: Urban War Zone
– Court Mandated individual sessions
immediately, 3 to 6 months after court ordered
– PTSD/SUD Cultural Practice Guidelines
– Significant Community interest in evidencebased care (Recovering A-New)
– Efforts to better integrate TX, and Social care
– Access and appropriate care
– Training initiatives
– Community integration of mental health
planning, and services
– Community research on PTSD/MH in CBO’s
CBO’s Fundamentals
are Strong
•
•
•
•
Caring professionals
Extensive system of care
Performance orientation
Expertise related to problems of
community, e.g. …
– PTSD
– SUD
– Anger
– Guilt
– Bereavement
• Support for innovation
Community Treatment
More Visible?
• Federal Gov’t and Local
Officials City/County
Departments attention, with
political relevance
• Greater importance of:
–
–
–
–
Accountability
Outcome measurement
Accessibility of services
Community Customer satisfaction
Ground Zero: The Urban
War Zone Stressors
Crime Type
2006 Total
Per 100,000
People
National per
100,000 People
Overall Los
Angeles Crime
Index
135985
3505.3
4479.3
Los Angeles
Violent Crimes
30526
786.9
553.5
Los Angeles
Murders
480
12.4
7
Los Angeles
Rapes
1059
27.3
33.1
Los Angeles
Robberies
14353
370
205.8
Los Angeles
Aggravated
Assaults
14634
377.2
336.5
Los Angeles
Property Crimes
105459
2718.4
3906.1
Los Angeles
Burglaries
20359
524.8
813.2
Los Angeles
Larceny/Thefts
59711
1539.2
2601.7
Los Angeles
Motor Vehicle
Thefts
25389
654.4
501.5
Los Angeles
Arsons 1
2356
60.73
N/A

Based on the final 2008 FBI Crime Reports.

LA City Crime Report 2007 - 2008
Challenges for Community
in Delivering Best Care for
Re-entry, and All
• New issues (Re-entry)
• Familiar problems, new twists
• Historic problems, continuing
challenges (Inadequate and a
disparity in mental/health care,
i.e., South Central even before
Watts Riot (1965 )
New Issues
• African American Men Access
to Appropriate Care
• Women and Their Children
• Appropriate Assessing and
Diagnosing**
– Family involvement
– Importance of cultural
competency
– Clinical and Social functioning
Younger Clients
• Stage-of-life issues
– Still working/desire to work
– School issues
– Significant family roles
• Son or daughter
• Parent
• Spouse
– Finding and forming relationships
– Activity levels higher
– Integration with civilian life
• Provider-patient discrepancies in
age?
• Q: When do you think it went
wrong?
Women Clients
• More women with PTSD/SUD
into Community care
• Are we ready?
– Specialist women services
– Female staff
– General climate
• How integrate with men?
– Trauma/SUD work
Focus on Functioning/Role
Maintenance?
• Marriage-family-work-social connection:
These suffered in returning to the
community.
• These represent quality of life, that PTSD
disrupts
• If returnees fail or experience significant
impairment in these domains, this may
help maintain PTSD
• Should we organize treatment around
partner, family, work, social, and PTSD?
Family Issues
• Partner conflict-divorce
prevention
• Sexual functioning
• Parenting skills
• Domestic violence
• Budgeting skills
• Impact on family members
Spouse/Partner/Family
Involvement in Care?
• Not just the province of family
clinics
• Partners/Parents
– Include in assessment process
– Involve in treatment planning if
possible
– Involve in treatment
• Management of current stressors, social
activities, positive recreation
• Couples functioning?
– Couples conflict resolution/problem
solving?
– Mechanisms?
• SO or couples groups
• Cognitive-behavioral couples therapy?
• Workshops
Treatment Works, when you
Work-it!
++
+-
-
Healthy-life Style
Treatment/Drug free
lacking
No Support
Poor habits
Denial Non-Tx.
AUTHENTIC
ADAPTIVE
ADOPTIVE
__
Social Malady
Disease/Death
ABERRANT
"Seven Virtues of Ma’at"
ORDER :
BALANCE:
HARMONY:
COMPASSION:
RECIPROCITY:
JUSTICE:
TRUTH:
The Recovering A-New:
What are we facing S.C.
LA
Our Morbidity reflects the needs
in treatment which address the
populations that is of greater risk
for trauma, e.g., youth in intercities, community combat, rape
victims, murder, abused youth
(physically and/or sexually) and
the ever increasing domestic
violence; these primary variables
can have constellated features and
manifesting other complex
disorders.
The Recovering A-New:
What are we facing S.C.
LA Cont.
• The population that is most affected are
African Americans, Latinos, adolescents
and women, which appear to be greater
impacted and are at higher risk in the
actual manifestation of Post Traumatic
Stress Disorder; this sometimes precipitate
the use of alcohol and/or illicit chemicals
to psychologically numbing, and avoidance
from the sometimes overwhelming
symptoms of Post Traumatic Stress
Disorder PTSD. This material is more
culturally competent that address the
critical as well as complex issues which
encompass the different levels of trauma,
and its impact on this population.
Possible Topics in
Couples Skills Training
• What is PTSD?
• Triggers for PTSD symptoms
• Planning together to manage
problem
• Coping with problem situations
– Social isolation
– Parenting
– Anger
– Substance abuse
• Communication training
– Communication of positive emotions
• Commitment to change
• Self-care for significant others
PTSD/SUD CBO’s In
Recovery?
• SESSION PSYCHO-EDUCATION
In/Out Patient (Cultural Relevance)
• MONTH ONE
Trauma and Addiction (CoMorbidity): Overview
Disease of Chemical Dependency
Mental Health, Anxiety and Trauma
Progress/Symptoms
Guilt, Shame, and Recovery
Self-help Group, and Individual
Session
CBO’s in Tx.Recovery
Cont.
• GROUP:
CONTINUING TRAUMA AND
RECOVERY PLANNING/RELAPSE
PREVENTION
(Four (4) times per month) SESSION
• MONTH ONE
High Risk Factors - Individual Planning Session
• MONTH TWO
Signs and Symptoms - Individual Planning Session
• MONTH THREE
Hypervigilance, Startled Response, Memory
Make a focus of treatment
• Work Success support groups
– Coping skills training adapted to changing
faulty belief systems.
Cultural Specialized
Support Groups
 SPECIALIZED TRACTS (One (1) tract per
month)
• SPIRITUALITY TRACT
 WEEK ONE: Spiritual (Becoming Grounded)
Recovery
 WEEK TWO: Open Discussion
 WEEK THREE Spiritual Recovery - Developing
the Inner Voice
 WEEK FOUR: Having Fun with Spirituality
• GRIEF AND LOSS TRACT
 WEEK ONE: The Grief Process
 WEEK TWO: Grief and Chemical Dependency
 WEEK THREE: Cognitive Therapy
 WEEK FOUR: Behavioral Change Exercise
Coping with my anger and solving difficult situations
Familiar Problems, The
Boogieman
• Drug/Alcohol problems
• PTSD
Drug/Alcohol Problems?
Abusing substances…
1. Makes PTSD symptoms worse. Substances can
make you feel more depressed, more suicidal, less
stable. Even if substance abuse appears to “solve”
some PTSD symptoms for a short while (such as
getting to sleep or “numbing out” for a few hours),
in the long run it never solves them.
•
1. Prevents you from knowing yourself. With
substances, you get lost. To heal from PTSD, you
need to become more and more aware of who you
really are—without substances.
•
1. Does not get your needs met. You may be using
substances to feel loved, to accept yourself, to feel
less pain, to feel nurtured. However, substances
cannot give you these. You need to learn safe
coping methods to gratify these very important
needs.
Alcohol/Substance
Abuse
• Screen all patients for PTSD/trauma
exposure and alcohol/sa
• Integrate PTSD and SA
programming?
– Patient education
– Concurrent PTSD/SA protocols
• Seeking Safety (Najavits,
2002) (Beavers, 2010)
• Moderation training?
• Increase collaboration between
PTSD and SA treatment?
PTSD
• TBI complicate treatment for
some?
• Importance of driving behavior
– Need for in vivo exposure
methods
• How integrate older and
younger Client’s?
Historic Problems, and A
Solution to our Problem
• Lack of cultural specific
evidence-based care, application
of Practice Guidelines
• Lack of culture competency in
program evaluation
• Mental health stigma
• OUR SOLUTION
Recovering A-NEW, a Culturally Competent
CBT Model evidence-based developed in
South Central Los Angeles (Beavers, 2010)
Evidence-Based
Care/Practice Guidelines
• What are leading treatments for PTSD?
• Can we deliver them to our community atlarge?
• Therapy in the ABPsi’s LCPP Practice
Guideline, that is effective.
• Significant benefit – Strongly recommended
– Cognitive Therapy
– Exposure Therapy
– Stress Inoculation Training
– Behavioral Change Models
• Best developed treatments combine the two
elements
– e.g., Cognitive Processing Therapy (Resick &
Schnicke, 1993) Behavioral Change (Nobles,
Goddard and Cavill) NTU (Phillips);
Recovering A-NEW (Beavers)
• Not standard care
Trauma-Focused
Treatment in CBO’s
• Provided for AA, and other
minorities In HSA’s
• Individual trauma processing
– Provided frequently
– Requires extended individual care
• Group trauma processing
– Most common form of trauma-focused
treatment
– Usually connecting/bonding and telling
– Emphasis on safety/trust, support
– Powerful, positive emotional
experience
– Not clear about benefits
CB Theoretical Models
of PTSD
• Behavioral Model (Keane)
• Cognitive Models
– Emotion Processing Theory
(Foa)
– Dual Representation Theory
(Brewin)
– Cognitive Theory of PTSD
(Ehlers & Clark)
Behavioral Model of PTSD
(Keane et al., 1985)
• Based on Mowrer’s Two-Factor
Learning Theory
– Factor 1: Classical Conditioning :
Traumatic Event (UCS) paired with
Neutral Stimuli (External and Internal)
leads to them becoming triggers (CS) of
trauma-related distress (CRs).
– Factor 2: Operant Conditioning :
Trauma triggers (CS) are avoided (or
escaped) reducing distress in the short
term (- reinforcement)
• Failure to Extinguish CR
Behavioral Model of PTSD
(Nobels, Goddard, and
Cavil et al., 1995
•
•
•
•
ATHUENTIC
ADAPTED
ADOPTED
ABBERANT
• Moving from Aberrant to
Authentic State.
• ‘African Centered
Behavioral Change Model’
Treatment Implications of
Behavioral Model
• Habituation to trauma-related
distress
• Repeated exposure to trauma
triggers (CS) (external and
internal) in absence of negative
consequences (UCS) (i.e.
extinction of CS)
• Discrimination between
dangerous and safe situations
Emotion Processing
Theory
(Foa)
• PTSD as impaired emotional processing of trauma
• Very large pathological fear structure of traumatic
event
– Contains trauma stimuli, responses, and
meaning elements
– Easily activated (ambiguous stimuli) and
disruptively intense
– Disorganized and fragmented
– Unrealistic elements
– Harmless stimuli associated with escape or
avoidance responses
– Contain erroneous evaluations or interpretations
• “Anxiety will persist until escape”
• “Fear will cause harm” (go crazy, become
ill)
• “These consequences are terrible”
Treatment Implications Of
Emotional Processing
Theory of PTSD
• Fear structure must be activated
– Exposure
• New corrective information must be
provided that is inconsistent with
pathological elements of fear
structure. Via…
– Safety
– Habituation
– Acceptance
• Narratives change in successive retellings
– Fewer unfinished thoughts, repetitions
– Increased reading level of narrative
Imaginal Exposure
Tactics
• 45-90 minutes
• Ask for (sensory) details of scene to
increase access to memories
– Details of scene
– Sensory details
– As if happening now (use first person to
describe)
• Ensure slow attention to emotional
aspects of memory
• Include attention to thoughts and
feelings at time of traumatization
• Watch for emotional avoidance
Exposure Therapy
Points (Rothbaum)
• Patients should remain in exposure
situation long enough for their
anxiety to decrease.
• Patients should be allowed to
progress at their own pace.
• Patients should be praised for
exposures completed and
encouraged to push themselves
further.
• The clinician should acknowledge
how difficult exposure therapy is for
the patient.
Therapeutic Comments
During Imaginal Exposure
(Rothbaum)
• You’re doing fine, stay with the
image.
• You’ve done very well. It took
some courage to stick it out.
• Stay with your feelings.
• I know this is difficult. You’re
doing a good job.
• Stay with the image, you are
safe here.
• Feel safe and let go of the
feelings.
Dual Representation
Theory (Brewin)
• Trauma can lead to 2 types of memory
– Verbally-accessible memories (VAMS)
(Cortical)
• Representations of conscious experience of
the trauma
• Can be deliberately retrieved
• Especially, “meanings”
– Situationally-accessible memories (SAMS)
(Limbic)
• Representations of non-conscious
experience
• Cannot be deliberately accessed
• Representations accessed automatically
when in presence of trauma cues/reminders
• Conditioned emotional responses
Dual Representation
Theory (Cont)
• 3 endpoints of emotional processing
– Completion/integration
– Chronic emotional processing
(Rumination)
• Permanent preoccupation with
consequences of trauma and intrusive
memories
– Premature inhibition of processing
•
•
•
•
Results from avoidance
Continued phobic avoidance
Somatization
Vulnerable to reactivation later in life
Treatment Implications Of
Dual Representation
Theory of PTSD
• SAMS (hot spots) should be
identified and transferred into
VAMS (cortical inhibition)
– Exposure
• These new VAMS will compete
with the SAMS when triggers
are encountered
Cognitive Theory of
PTSD
• Two key processes lead to sense
of threat
– Differences in appraisal of trauma
and sequelae (e.g., intrusive
symptoms)
– Differences in nature of memory
and link to other memories
• Perceived threat also motivates
behavioral and cognitive
responses that prevent cognitive
change and therefore maintain
the disorder
Cognitive Theory of
PTSD
• Memories characterized by
– Mainly sensory impressions
– Sense that “happening right now”
– Original emotions and sensory
impressions are reexperienced
– Affect without recollection
– Involuntary reexperiencing
triggered by wide range of stimuli
and situations
Treatment Implications Of
Cognitive Theory of PTSD
• Trauma memory needs to be
elaborated and integrated into
context of individual’s
preceding and subsequent
experience
• Problematic appraisals that
maintain sense of threat need to
be modified
• Dysfunctional coping strategies
that prevent recovery need to be
dropped
Cognitive Theory of PTSD
(Ehlers and Clark)
• Individuals with PTSD have
“idiosyncratic negative
appraisals of the traumatic event
and/or its sequelae that have the
common effect of creating a
sense of serious current threat”
• (Ehlers & Clark, 2000, p. 320)
Meaning of PTSD
• I am a failure
Some Negative Appraisals
among Female Client’s
– I will always be sick and useless.
– I let my hommies down because I
couldn’t help (watch their back).
– I make bad decisions.
– Bad things happened because of me.
– I am a failure because I was afraid.
– I will never have a normal life or
normal relationships.
– I am an awful person because I couldn't
stop that child from being shot.
– I wasn’t strong enough (punkn’t out).
– I am ashamed of myself and my
actions.
– I can’t ever get out of this!
– I should have been able to stop what
was going on around me.
Some Negative
Appraisals (cont)
– I should have been able to save m brother.
– I wish I could get out of the hood.
– I am the only person I know who got so
screwed up from community everyone else is
dead.
– Know one cares about us.
– I can no longer be a good person, etc.).
– My friend got killed for nothing.
– It seems like everyone besides my hommies
hate us and don’t want us around.
– If I get close to someone, I’ll hurt them or they
might hurt me.
– Once a rejection, always a rejection. I’ll never
be able to be a normal person again.
– My family don’t understand the person I’ve
become.
Cognitive Processing
Therapy
• Developed to help trauma
survivors…
– Understand how thoughts and emotions
are interconnected
– Accept and integrate the trauma as an
event that actually occurred and cannot
be ignored
– Experience fully the range of traumarelated emotions
– Analyze and confront maladaptive
beliefs
– Explore how prior experiences and
beliefs affected reactions and were
affected by trauma
Session Outline
• 1: Introduction and education
• 2: The meaning of the event
• 3: Identification of thoughts and
feelings
• 4: Remembering the trauma
• 5: Identification of stuck points
• 6: Challenging questions
• 7: Faulty thinking patterns
Session Outline
(continued)
•
•
•
•
•
8: Safety issues
9: Trust issues
10: Power and control issues
11: Esteem issues
12: Intimacy issues and
meaning of the event
Rationale for CPT
•
•
•
•
Strong evidence- and theory-base
Likely to be palatable for clients and therapists
Manual and materials well-developed
Some key design features
– Most systematic application of cognitive
therapy to PTSD
– Impact statement first
– Session 4 begins exposure
– Well-structured homework tasks taking
treatment out to the client’s world
– Modular themes (Self and Other)…
• Safety
• Trust
• Power and control
• Esteem
• Intimacy
Assessing Cognitions
• Trauma-related worries and
concerns
• Assessment during exposure
therapy
• Inventories
– Posttraumatic Cognitions
Inventory
• Foa, E.B., Ehlers, A., Clark, D.M.,
Tolin, D.F., & Orsillo, S.M. (1999).
The Posttraumatic Cognitions
Inventory (PTCI): Development and
validation. Psychological
Assessment, 11, 303-314.
Anger
• Challenge in establishing
relationship
• Anger programming
–
–
–
–
–
–
–
–
–
Goal of treatment
Time out/Cool down
Anger self-monitoring
Identifying anger situations
Relaxation/breathing
Anger discrimination
Self-talk/cognitive therapy
Exercise
Risk analysis (violence, guns)
Guilt
• Formal target of treatment
• Cognitive therapy for guilt
– Cognitive Processing
Therapy (Resick & Schnicke,
1993)
– Kubany protocol (Kubany,
1998)
• Guilt assessment
– Trauma-Related Guilt
Inventory (Kubany et al.,
1996)
Bereavement
• Assessment
– Inventory of Complicated Grief-Revised
(Prigerson et al., 1995)
• Treatment for traumatic or complicated grief
– Education about grief
– Restructuring of cognitive distortions about
events
– Looking at function of anger in bereavement
– Restoring positive memories of the deceased
– Restoration and acknowledgment of caring
feelings toward deceased
– Retelling the story of the death
– Learning to tolerate painful feelings
Assessment Implications
•
•
•
•
•
Warzone experiences
Marital/partner relationship
Family functioning
Work functioning
Social environment and
behaviors
• Activity patterns
Systematic Assessment
of Community Affiliation
Experiences
• In PTSD treatment settings…
– Consider using High Risk and
Trauma Inventory
(MISSISSIPPI-C Trauma
scale, PCL-C, Sexual Trauma
Scale; King, King, & Vogt,
2003)
Community Risk and
Resilience Inventory
• 2 pre-disruption factors
– Prior stressors
– Childhood family environment
• 10 Ground Zero: Urban War Zone factors
– Sense of preparedness
– Difficult living and working environment
– Concerns about life and family disruptions
– Deployment social support
– Sexual harassment experiences
– General harassment
– Perceived threat
– Severe Hostile experiences
– Exposure to aftermath of Violence
– Self-reports of nuclear, biological, or chemical
exposures
• 2 post-disrupiton of trauma factors
– Post- clinical and social support
– Post-effective (CC) coping with stressors
Existing Conflicts
• Nature and frequency
– Family
– Friends
– Workplace
• Sources of conflict
• Key behaviors of others
• Coping skills of returnee
Community, Social Interaction
and Behaviors
• Who are supports?
– How much contact?
– What happens?
• Who are problems?
– How much contact?
– What happens?
• Social activities?
–
–
–
–
How often?
What kinds of activities?
What happens?
Enjoyment? Stress?
Healthy Activity Structure
• How doe s/he spend time?
• Family/partner activities
• Social activities
– Time alone vs. with others
• Recreational activities
– Pleasurable?
• Work or volunteer work
• Spiritual practices/Churchgoing
• Problem activities
• Counseling/Support groups, e.g., AA, CA,
and NA
• Keep journals of activities
Preventing-Relapse Social
Withdrawal/Isolation?
• Social isolation as setting for
dysfunctional behavior
• Need active sustained intervention
– Formal treatment goal
– Peer systems, task assignments
• Isolation in moderation is healthy
– Planned isolation
• Facilitate affiliation with clean and
sober Organizations?
• Alumni activities: Can we
create/support settings and activities
for recovering people , socialize,
support one another?
Enhancing Cultural
Inoculation: Jegna
• One showing is worth a
thousand telling's (jegna)
• Knowing what to do vs.
knowing how to do it
• Cycle of…
–
–
–
–
–
Instruction
Demonstration
Rehearsal/practice (rituals)
Feedback/coaching (jegna)
Practice
• Need over-learning
Improving Services:
Behavioral Tasks
During Treatment
• Action, not just talk
– Communication, for example…
• Call partner from home/work
• Talk about conflict with peer
– Inviting friendship…
• Ask to activity and do it
– Reducing isolation…
• Go to activity in community and
report
– Buddy system
Stigma
• Most returnees appear to
acknowledge having a problem
– Returnees from Prison and/or SUD
TX.: >80% of those who screened
positive for SUD, MH, or PTSD
• Interest in receiving help is much
lower
– 43% of positive screens
LA County Dept. Health Services 2011
Perceived Barriers to
Seeking MH Services
• I don’t know where to get help (22%)
• I don’t have adequate transportation (18%)
• It’s difficult to schedule an appointment
(45%)
• Costs too much money (25%)
• I don’t Trust (Men) (80%)
• I Don’t Trust Women (40%)
• I would be seen as weak (65%)
• It would be too embarrassing (41%)
• I don’t trust mental health professionals
(66%)
• Mental health care doesn’t work (25%)
• What is PTSD? (75%)
CBO’s Experience?
• Pattern of first-time visits,
not necessarily continuing in
counseling (in/out patient)
– 3 session education?
– Telephone contacts?
– Written materials?
Organizing Services
around their Needs?
•
•
•
•
•
Depression?
Respect?
Male/Female Client’s?
Anxiety?
SUD’s?
Program/Outcome Evaluation
• Systematic assessment and outcome
evaluation?
• Practice Guideline-Management of PTSD in Mental
Health Specialty Care
• Goal to promote use of standardized initial
and follow-up assessments
– Recommend routine use of self-administered
checklists
– Monitor follow-up status at least every 3
months, using interview and questionnaire
methods
• Not standard care
• CBO’s PTSD/Alcohol Treatment
Assessment (CBOPATA)
To Improve CBO’s and
Health Care Response?
• Increase involvement of families in
assessment and treatment
• Increase focus on maintenance of work
functioning
• Develop alumni/peer-to-peer programs
• Increase CBO’s implementation of
evidence-based treatments
– CPT
• Establish simple outcome measurement
– (CBOPATA)
• Assure systematic assessment of Client
experiences
– DRRI
Appropriate Care in Our
Community!!
The “Recovering A-NEW” Group Study: PTSD/Addiction Treatment Groups
Group # 1 Baseline N= 13
participants
90 – 180 Days
Group #2 Baseline N= 13
participants
90 – 180 Days
Two (2) women were
referred from program
before completion
After 90 days average
group size N=9
One (1) left program
before completion
Three (3) women gave
birth during participation
Three (3) women gave
birth during participation
Four (4) participants
discontinued all use of
psychotropic medication
180 days Grp.
participation average
group size N=9
Two (2) pregnant
Two (2) participants
discontinued all use of
psychotropic medication
180 days Grp.
participation average
group size N=9
Programs recidivism
dropped to 8.66% and
Retention 91.44%
Total certifications for
completion
Trauma/Addiction Grp.
N=10
Total certifications for
completion
Trauma/Addiction Grp.
N=7
Certifications for
completion
N=17
Total N=26
After 90 days average
group size N=9
Age of Women 19 -52
Mean age 35.5
HSA women all
participated in no less
than 16 session
translating into 32
therapeutic hours.
Program had >75 %
recidivism
Programs recidivism
dropped to 8.66% and
Retention 91.44%
Two (2) pregnant
Challenges for ABPsi
•
•
•
•
Rate of changes is increasing!
New skills are demanded
Big change agenda
Innovation must occur in
context of heavy workload in
the community
• Change Readiness?
– Are we ready to learn new approaches and
skills?
– Are we ready to move out of our “comfort
zones”
“Healthy Families Build
Strong Communities