1. business and industrial
2. business operations
3. management
4. project management

Essentials QA/QC Plan Sample
for Ericsson Qualifications
Good for smaller projects and bid qualifications
Has All the Essential Elements of a well-founded
Quality Control Plan
Contact:
Ed Caldeira
410-451-8006
Pat
[Pick the date]
Questions? Call Ed Caldeira 410-451-8006
Answers the following Ericsson questions:
 How does the SP control documentation
 Who is responsible for site documentation and where is it located
 Who is responsible for quality in the organization and on site include org chart
 How does the SP control purchasing and warehousing
 How does the SP define and control inspections and what measuring
and test equipment is used
 How does the SP validate processes
 What is the SPs procedure for service acceptance
 How does the SP control a nonconforming service
 How does the SP institute corrective and preventive action when
errors occur
 How does the SP handle training and employee records
 Warranty servicing process
 What statistical techniques does the SP use to track their quality
Questions? Call Ed Caldeira 410-451-8006
[CompanyAddress]
Quality Control Plan
[ProjectName]
[ProjectNumber]
Version Date: October 24, 2011
Questions? Call Ed Caldeira 410-451-8006
Quality Control Plan
Table of Contents
A. [CompanyName] Quality Policy ........................................................................................................... 4
B. Key Elements of the Quality Control Plan............................................................................................. 5
C. Project Quality Coordination and Communication ............................................................................... 8
D. Project QC Personnel ......................................................................................................................... 12
Project QC Job Position Assignments ....................................................................................................... 12
Duties, Responsibilities, and Authority of QC Personnel .......................................................................... 12
Quality Responsibilities ............................................................................................................................ 12
Project QC Organization Chart ................................................................................................................. 14
E. Employee Qualifications..................................................................................................................... 15
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Personnel Qualifications ........................................................................................................................... 15
Training ..................................................................................................................................................... 15
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F. Qualification of Subcontractors and Suppliers .................................................................................... 17
Qualification of Testing Laboratories ....................................................................................................... 17
G. Project Quality Specifications ............................................................................................................ 19
H. Material Traceability ......................................................................................................................... 20
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Identification of Lot Controlled Materials ................................................................................................ 20
I. Testing Plan ........................................................................................................................................ 23
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Control of Inspection, Measuring, and Test Equipment ........................................................................... 23
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J. Work Task Quality Inspections ............................................................................................................ 26
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Work Task Series of Inspections ............................................................................................................... 26
Daily Quality Control Report..................................................................................................................... 26
K. Quality Control of Corrections, Repairs, and Nonconformances ........................................................ 30
L. Project Completion Inspections .......................................................................................................... 32
M. Quality Assurance Surveillance ......................................................................................................... 34
N. Control of Customer-supplied Product .............................................................................................. 36
O. Control of Quality Records and Documents ....................................................................................... 37
P. Servicing and Warranty ...................................................................................................................... 38
Q. Statistical Techniques ........................................................................................................................ 39
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Ericsson Quality Assurance Plan Sample
Copyright
Questions? Call Ed Caldeira 410-451-8006
B. KEY ELEMENTS OF THE QUALITY CONTROL PLAN
Key elements of the [CompanyName] Quality Control Plan include:
Quality Management and Responsibilities.
[CompanyName] fully integrates its quality
management system into the organizational structure and performance management systems for each
project. We:
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Maintain a documented quality system consisting of a quality manual with policies and
procedures.
Tightly control exceptions to the quality system so company standards are applied uniformly to
every project
Systematically maintains quality system documents and records.
Quality Control Personnel.
[CompanyName] fully integrates its quality management system
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Appoint a QC Manager, Superintendent, and Project Manager to each project, each with welldefined quality responsibilities and the authority to carry them out.
Have well-defined quality responsibilities for every employee with specific quality responsibilities
for key job positions.
Plan project quality records and documentation that will be maintained.
Tightly control exceptions to the quality system so company standards are applied uniformly to
every project
Enforce policies that monitor work conditions before and during work so that quality results are
assured.
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into the organizational structure and performance management systems for each project. We:
Project Quality Coordination and Communication.
[CompanyName] tightly controls
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Plan quality communications through meetings, reporting requirements, and points of contact.
Have a project startup meeting to communicate project goals and expectations.
Conduct preparatory meetings in advance of each scheduled work task to communicate
requirement details and coordinate work activities.
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the Construction process to ensure quality results. We:
Quality Assurance Surveillance.
[CompanyName] audits the quality system to assure it is
operating effectively. We:
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Audit the operation of the quality system on each project for conformance to the Project Quality
Control Plan and the [CompanyName] Quality System requirements.
Conduct annual company-wide audits to evaluate effectiveness of the [CompanyName] Quality
System and improve its operation.
Design Controls.
[CompanyName] ensures that designs we prepare fulfill the intended goals of all
stakeholders. We:
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Ensure that designs have well defined expectations, are clearly understood, and the necessary
details are provided.
Involve stakeholders for input and feedback from stakeholders at planned milestones throughout
the design process and systematically incorporate their input into the design process.
Plan out each step in the design process and use it to control activities, persons responsible, and
deliverables .
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Ericsson Quality Assurance Plan Sample
Copyright
Questions? Call Ed Caldeira 410-451-8006
J. WORK TASK QUALITY INSPECTIONS
[CompanyName] identifies a list of work tasks, phases of production, which will be quality controlled.
WORK TASK SERIES OF INSPECTIONS
Each work Task is subject to a series of inspections; before, during, and after the work is complete. Each
inspection verifies compliance with full scope of the relevant specifications; not limited to checkpoints for
heightened awareness.
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The initial task-ready inspection occurs when crews are ready to start work and ensures that
work begins only when it does not adversely impact quality results.
Incoming material inspections verify that materials are as specified and meet all requirements
necessary to assure quality results.
Work-in-process inspections continuously verify that work conforms to project specifications and
workmanship expectations. Work continues only when it does not adversely impact quality
results.
At completion of the Task an inspection verifies that work, materials, and tests have been
completed in accordance with project quality requirements. When appropriate, functional tests
are performed.
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Inspection results are recoded and maintained as part of the project files.
SPECIAL PROCESS INSPECTIONS
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The QC Manager identifies special processes where the results cannot be verified by subsequent
inspection or testing and determines if continuous work in process inspections are required. For these
special processes, a qualified inspector continuously inspects the work process.
MATERIAL QUALITY INSPECTION AND TESTS
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Material quality inspections and tests ensure that purchased materials meet purchase contract quantity
and quality requirements. The Superintendent inspects or ensures that a qualified inspector inspects
materials prior to use for conformance to project quality requirements.
The Superintendent ensures that each work task that uses the source inspected materials proceed only
after the material has been accepted by the material quality inspection or test.
DAILY QUALITY CONTROL REPORT
The Superintendent records a summary of daily work activities. The report will include:
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Schedule Activities Completed
General description of work activities in progress.
Problems encountered, actions taken, problems, and delays
Meetings held, participants, and decisions made
Subcontractor and Company Crews on site
Visitors and purpose
General Remarks
Improvement Ideas
Weather conditions
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Ericsson Quality Assurance Plan Sample
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Questions? Call Ed Caldeira 410-451-8006
LIST OF INCLUDED INSPECTION FORMS
Cast Decks and Underlayment
Concrete Finishing
Concrete Forming
Concrete Reinforcing
Grouting
Precast Concrete
Structural Concrete
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•
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Bored Piles
Caissons
Clearing and Grubbing
Driven Piles
Excavating and Fill
Grading
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METALS
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EARTHWORK
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•
•
• Conduit for Electrical Systems
• Electrical and Cathodic
Protection
• Enclosed Bus Assemblies
• Exterior Lighting
• Grounding and Bonding for
Electrical Systems
• Identification for Electrical
Systems
• Interior Lighting
• Low-Voltage Circuit Protective
Devices
• Low-Voltage Controllers
• Low-Voltage Electrical Power
Conductors and Cables (<600V)
• Low-Voltage Electrical Service
Entrance
• Low-Voltage Switchgear
• Low-Voltage Transformers
• Raceway and Boxes for Electrical
Systems
• Switchboards and Panelboards
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•
ELECTRICAL
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CONCRETE
Metal Decking
Metal Railings
Metal Stairs
Structural Steel Framing
Sep2011
Metals-Structural Steel Framing 05.12.00
Project:
Phase:
Contract#:
Organization:
Crew:
9101
Field Operations
FTQ 2TQ
o
o Shop applied primer and galvanizing intact and without
o
o Drainage holes installed to prevent water traps with
o
o Bearing base plates fully and evenly supported 2582
o
o Connecting bolts, washers, and nuts tight and clean of
o
o Welded connections continuous, even, clean, and free of blow
o
o Connecting hardware and welds primed with paint of the
o
o Openings in structural members approved by ENGINEER
o
o Spray-on fireproofing evenly applied and without gaps 2587
o
o Framing members free of twist, bow, buckle, or other
o
o Framing members installed plumb, level, and true to line 2589
blemishes 2580
unobstructed openings 2581
dirt/rust 2583
holes or other irregularities 2584
same quality as the shop coat 2585
2586
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Reported Nonconformances and incomplete items:
Heightened Awareness Checkpoints
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Compliance Verification
o Compliance with initial job-ready
requirements
o Compliance with material inspection and tests
o Compliance with work in process first article
inspection requirements
o Compliance with work in process inspection
requirements
o Compliance with Task completion inspection
requirements
o Compliance with inspection and test plan
o Compliance with safety policies and procedures
directional irregularity 2588
FTQ Scores and Completion Sign-off
On-Time
5 4 3 2 1
Notes:
Safety
5 4 3 2 1
Notes:
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Notes:
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5 4 3 2 1
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Quality
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Field Mgmt.-Superintendent Inspection 91.45.01
Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.
Field Mgmt.-QA Inspection 91.45.02
Quality
5 4 3 2 1
Notes:
Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.
Quality Score
On-Time Score
Safety Score
5 = 100% NO problems
5 = On Time
5 = 100% NO problems
4 = 1 minor problems
4 = Late
4 = 1 minor problem
3 = Hotspot or 2-3 minor
3 = Late by 1 day
3 = Hotspot or 2-3 minor
2 = 6+ or major problems
2 = Late by 2 days
2= 4+ or major problem
1 = Excessive problems
1 = Late more than 2 days
1= Injury
Copyright 2011 First Time Quality
Sep2011
Electrical-Conduit for Electrical Systems 26.05.33.13
Project:
Phase:
Contract#:
Organization:
Crew:
9101
Field Operations
FTQ 2TQ
o
o Cuts for Conduits in structural members approved by
o
o Firestops installed at penetrations through fire partitions// fire
o
o Penetrations through floor// exterior wall and roof sealed and
o
o Excess wiring// insulation// ties// etc. removed from Conduits
o
o Conduits secured to prevent movement and chafe 1656
o
o Remaining snake lines labeled at both ends 1657
o
o Conduit bends do not exceed minimum for size of Conduit
o
o Metal Conduits bonded and grounded 1659
o
o Conduits are mechanically continuous 1660
o
o Flexible connections to equipment subject to vibrations 1661
ENGINEER 1652
walls// smoke partitions// or floors 1653
made watertight 1654
1655
used and are even 1658
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Reported Nonconformances and incomplete items:
Heightened Awareness Checkpoints
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Compliance Verification
o Compliance with initial job-ready
requirements
o Compliance with material inspection and tests
o Compliance with work in process first article
inspection requirements
o Compliance with work in process inspection
requirements
o Compliance with Task completion inspection
requirements
o Compliance with inspection and test plan
o Compliance with safety policies and procedures
FTQ Scores and Completion Sign-off
5 4 3 2 1
Notes:
On-Time
5 4 3 2 1
Notes:
Safety
5 4 3 2 1
Notes:
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ct
Quality
ed
Field Mgmt.-Superintendent Inspection 91.45.01
Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.
Field Mgmt.-QA Inspection 91.45.02
Quality
5 4 3 2 1
Notes:
Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.
Quality Score
On-Time Score
Safety Score
5 = 100% NO problems
5 = On Time
5 = 100% NO problems
4 = 1 minor problems
4 = Late
4 = 1 minor problem
3 = Hotspot or 2-3 minor
3 = Late by 1 day
3 = Hotspot or 2-3 minor
2 = 6+ or major problems
2 = Late by 2 days
2= 4+ or major problem
1 = Excessive problems
1 = Late more than 2 days
1= Injury
Copyright 2011 First Time Quality
Questions? Call Ed Caldeira 410-451-8006
Industry-Specific Information
Available by Division
08 Openings
27 Communications
04 Masonry
09 Finishes
28 Electronic Safety and
Security
05 Metals
21 Fire Suppression
06 Wood Plastic
Composite
22 Plumbing
07 Thermal and
Moisture Protection
23 HVAC
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03 Concrete
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31 Earthwork
26 Electrical
32 Exterior
Improvements
33 Utilities
Questions? Call Ed Caldeira 410-451-8006
K. QUALITY CONTROL OF CORRECTIONS, REPAIRS,
AND NONCONFORMANCES
Should a problem occur in the quality of work, we systematically contain the issue and quickly make
corrections. Our first action is to clearly mark the item by tape, tag, or other easily observable signal to
prevent inadvertent cover-up.
Then we expedite a corrective action that brings the workmanship or material issue into conformance by
repair, replacement, or rework. Previously completed work is reinspected for similar nonconformances.
In the event that we cannot correct the item to meet contract specifications, the customer will be notified
and customer approval of corrective actions is required before proceeding.
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Fixing problems found is not sufficient. [CompanyName] systematically prevents recurrences to improve
quality. First enhanced controls and management monitoring are put into place to assure work proceeds
without incident. Then using a structured problem solving process, [CompanyName] identifies root
causes and initiates solutions. Solutions may involve a combination of enhanced process controls,
training, upgrading of personnel qualifications, improved processes, and/or the use of higher-grade
materials. Follow-up ensures that a problem is completely resolved. If problems remain, the process is
repeated.
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Nonconformances and their resolution are recorded on a Nonconformance Report form. A
Nonconformance Report form exhibit is included in this subsection.
Page 30
Ericsson Quality Assurance Plan Sample
Copyright
Questions? Call Ed Caldeira 410-451-8006
[CompanyName]
Nonconformance Report
Version May 29, 2012
Nonconformance Report
Control ID
Project ID
Project Name
[ProjectNumber]
[ProjectName]
Preparer Signature/ Submit Date
QC Manager Signature / Disposition Date
Description of the requirement or
specification
Description of the nonconformance,
location, affected area, and marking
Replace
Repair
Rework
Use As-is
Disposition
Approval of disposition required by customer representative? Yes
No
Customer approval signature /date: ___________________________________
Corrective Actions
Corrective actions completed Name/Date:_________________________
Customer acceptance of corrective actions required? Yes
No
Name/Date:_________________________
Preventive Actions
Preventive actions completed Name/Date:_________________________
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Ericsson Quality Assurance Plan Sample
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For More Information:
Contact: Ed Caldeira 410‐451‐8006 www.firsttimequality.com [email protected] For More Information, contact: Ed Caldeira • Caldeira Quality, LLC • First Time Quality℠ 410‐451‐8006 • www.firsttimequality.com • [email protected]