1. No category

1
Monday, August 26, 2013
SpitFire Dialers: by OPC Marketing
IVR Script Diagrams
Predictive
Transfer Outbound Calls to agents when system detects a live person or human
Connected
CallType/Answer
GetAgent
Route
Found
Answering machine
Dial Result
Not Found
Operator_Intercept
HangUp
Busy
Dial
No_Answer
Fax_Tone
Error
Blended
Transfer all Inbound and Outbound Calls to agents when system detects a live person or human.
Inbound
CallType/Answer
GetAgent2
Not found
Found
Outbound
Found
Connected
GetAgent1
Route
Answering machine
Dial Result
Not Found
Operator_Intercept
Busy
Dial
No_Answer
Fax_Tone
Error
Call: 800-859-5924
Email: [email protected]
Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing
3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
HangUp
2
Monday, August 26, 2013
SpitFire Dialers: by OPC Marketing
Predictive-LVM1
Transfer Outbound Calls to agents when system detects a live person or human and leave voicemail
when it is Answering Machine
CallType/Answer
Dial Result
Connected
GetAgent
Answering machine
Record
Found
Route
Play
Not Found
Operator_Intercept
Dial
(Leave
AMMessage =
Busy
True)
No_Answer
L
Fax_Tone
HangUp
Error
Predictive-Preamble
Play a message to live person or human and then transfer the call to the agent
CallType/Answer
Connected
Play
GetAgent
Found
Route
Answering machine
Dial Result
Not Found
Operator_Intercept
Busy
Dial
No_Answer
Fax_Tone
Error
Call: 800-859-5924
Email: [email protected]
Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing
3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
HangUp
3
Monday, August 26, 2013
SpitFire Dialers: by OPC Marketing
Predictive-Preamble-GetDigit
Play a message to live person or human and wait for touch tone in order to transfer to a live agent.
False
CallType/Answer
Connected
Play
GetDigit
Answering machine
Dial Result
If/Else
GetAgent
Found
Not Found
Operator_Intercept
HangUp
Busy
Dial
No_Answer
Fax_Tone
Error
Blended-Voicemail
Outbound calls transferred to agent on when system detects a live person or human,
Inbound: allows customer to leave a message
Not found
CallType/Answer
Start
GetAgent2
Dial
Play
GetDigit
Found
Found
GetAgent1
Not Found
True
If/Else
Route
counter=3
Call: 800-859-5924
Email: [email protected]
Online: www.SpitFireDialers.com
False
Stop
HangUp
SpitFire Dialers: by OPC Marketing
3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
Play
Record
Route