1. health and fitness

181 BURTON ROAD
SURGERY LINCOLN
A Lincolnshire Community Health Services
(LCHS) NHS Trust Surgery
A guide to our services
Telephone: 01522 544222
Opening hours:
Monday to Friday 8.00 am until 6.00 pm
(Telephone line only until 6.30 pm)
Tuesday evening 6.00-7.30 pm pre booked
appointments only
This practice is within the Lincolnshire
Community Health Services area
Putting you first is at the heart of everything we do
Welcome
Burton Road Surgery serves the Lincoln population
and is a member of a group of four practices run by
Lincolnshire Community Health Services with two
Practices in Lincoln, one in Metheringham and one in
Gainsborough. Our team includes, GPs, Nurse
Practitioners, practice nurses, a health care assistant
as well as a part time practice manager and
administration staff.
We offer a full general practice service and run
specialist clinics for children and pregnant women,
diabetics, chronic heart disease, chronic obstructive
pulmonary disease and asthma sufferers and for
patients needing minor surgery.
Contact Lincolnshire Community Health Services on
01522 513355, for information on services that we
provide. At Burton Road Surgery, we aim to treat all
our patients promptly, courteously and in complete
confidence. We feel it is important you know who you
are speaking to, so our practice staff wear a name
badge and identify themselves on the telephone.
This leaflet is for both existing patients and those
considering registering with us. It tells you about our
services, how to access them and some general
information about how our practice operates.
If you live in our practice area and would like to
register with us, please complete one of our
registration forms that are available from reception.
Please be aware you will be registering with the
practice rather than an individual GP.
Putting you first is at the heart of everything we do
Clinics
We aim to offer a comprehensive range of services at
the surgery. For an appointment please call
01522 544222 and our administration staff will be
happy to help you with:
 Essential services
 Travel vaccinations
 Asthma/Diabetes/COPD/CHD
 Flu jabs
 Contraceptive services
 Smoking cessation
 Minor ailments
 Well woman clinics
 Health promotion
 Cryotherapy (based at the University Health
Centre)
Appointment times:
GP
Monday
Tuesday
09.30 -12.00 & 3.30 – 6.00 pm
09:30- 12.00 & 3.15 – 6.00 pm
Late evening 6.30pm – 7.30 pm
Wednesday 08.30- 11.00 & 3.15 – 6.00 pm
Thursday
08.30 –11.00 & 3.30 – 6.00 pm
Friday
08.30 – 11.00 &3.20 - 6.00 pm
Nurse
Wednesday
Thursday
Friday
9.30 – 12.30 & 1.45 – 5.30 pm
09.30 – 12.00 (Diabetic Clinic)
9.30 – 12.00 (asthma/COPD/ clinic)
8.30 am – 1.00 pm
Nurse practitioner
Putting you first is at the heart of everything we do
Monday
Tuesday
Wednesday
9.30 – 11.30 am & 2.00 – 4.30pm
9.30-12.00pm
9.30 – 11.30 am & 2.00 – 4.30pm
Health Care Assistant
Monday
08.30 – 4.30 pm
Friday
08.30 – 4.30 pm
Antenatal
Wednesday
1.00pm – 5.00pm
This clinic is run by the midwife.
On confirmation of pregnancy you will be referred to
the antenatal clinic at Lincoln County Hospital. Your
care will then be shared with the midwife at the
surgery.
Child health and immunisation
Tuesday afternoon, Wednesday all day and Friday
morning and are held at 181 Burton rd Surgery Lincoln
LN1 3LT Tel: 01522 544222.
All new babies are invited for regular check-ups from
eight weeks old.
Prescriptions
Repeat prescriptions can be collected at the surgery
from 08.00-6.00 pm Monday – Friday.
We have a collection service provided by the following
chemists:
Boots/ Watsons on the Bail/Lloyds/Tesco and Co-op
If you would like to provide us with stamp addressed
envelopes we would be happy to send them to you.
Repeat prescriptions
Putting you first is at the heart of everything we do
If you take medication on a long-term basis, you can
ask for a repeat prescription by ringing the
prescriptions telephone line on 01522 544222 and
choosing option 2.
You can also call in and ask at reception. Your
prescription will be available for you to pick up in two
working days.
Specialist and Hospital Care
If a GP or another member of our health care team
believes you need hospital treatment or specialist care
elsewhere, they will ask you where and when you
would like to go.
Appointments
Ring our main switchboard number on 01522 544222
to book an appointment
 Urgent cases are seen on the day.
 If your condition is non-urgent, you can expect to
see a GP within two working days, though you may
have to wait longer if you want to see a particular GP.
If you don't need an appointment within two working
days, you also have the option to book up to 4 weeks
in advance if this is more convenient for you.
Nurses based in our practice treat patients for a wide
range of common conditions. All of them are qualified
to prescribe from a range of medicines. In some
cases where your illness is chronic it could be more
appropriate to see the Nurse and you may be directed
to her in the first instance. If she decides that your
problem requires you to see a GP she will arrange it.

Tell us if you are in a telephone box. We will ring
you back. Say immediately if your call is an
emergency.
Putting you first is at the heart of everything we do


Let us know if more than one person in the family
needs to be seen. We can give you a longer
appointment if necessary.
GP Appointments are normally fifteen minutes
which is usually sufficient for the GP to deal with
one problem. If you have more than one problem
you wish to bring to the GP’s attention please ask
for a double appointment. There will be less
availability of double appointments than single.
 Tell us if you want someone to accompany you
during an examination or a private room to discuss any
matters. Remember that the results of tests can only
be given to the patient.
 You can book to have a telephone consultation
with a doctor. He or she will ring you at an agreed time
on the telephone number you have given. If you are
only available on a mobile phone, please ensure that
we have the correct number on file.
You can help us by:
 Being on time for your appointment
 Letting us know up to 3 hours before if you need to
cancel so that we can offer this appointment to others
 Calling for a home visit or urgent appointment at 8am
 Ringing for a repeat prescription after 11 am
 Ringing for the results of tests after 1 pm.
Home visits
Our doctors typically see four patients in the practice in
the time it takes to do a single home visit. For this
reason, we ask our patients to come to the practice if
at all possible. However, we can visit you at home if
your condition means you cannot attend one of our
practices. Please ring before 10 am to arrange a visit
and let us know if your condition is urgent. The Doctor
Putting you first is at the heart of everything we do
may ring you back to determine the urgency of your
request.
Evenings and Weekends
Burton Rd Surgery offer patients registered with our
practice a full GP service when our practice is closed.
This is delivered through the Out of Hours service for
urgent advice and treatment, Please call 01522
544222 for a recorded message.
As well as our practice, there are many other local
NHS services you can contact for health advice,
information or treatment.
Before you do, remember that you can treat many
minor ailments such as colds, coughs and indigestion
by keeping a well-stocked medicine cabinet at home.
We suggest you keep the following:
 Paracetamol and aspirin (children under 16 and
people with asthma should not take aspirin)
 Mild laxatives
 Anti-diarrhoeal medicines
 Rehydration mixture
 Indigestion remedy (for example, antacids)
 Travel sickness tablets
 Sunscreen – SPF15 or higher
 Sunburn treatment (for example, calamine)
 Tweezers and sharp scissors
 A thermometer
 A selection of plasters, non-absorbent cotton wool,
elastic bandages and dressings.
Remember
 Keep the medicine chest in a secure, locked place
out of reach of small children.
 Always read the instructions and use the suggested
dose
Putting you first is at the heart of everything we do
 Watch expiry dates – don’t keep or use medicines
past their sell-by date
 Take all unwanted and out-of-date medicines back to
the pharmacy
Other local NHS services
Your local pharmacist
Your local pharmacist will be able to give you free
health advice at any time – you don’t need an
appointment. Many pharmacies operate extended
hours on a rota basis. Call NHS Direct for details..
NHS Walk in Centre
The walk in centre is a minor illness/minor injury centre
and is open from 8am-8pm 7 days a week. The
address is: 63 Monks Road, Lincoln, LN2 5HP Tel
No: 01522 528153. The service is run by a range of
experienced nurses and GPs.
111 Service
The 111 service offers free expert health information
and advice 24-hours a day on 111 or visit the NHS
Direct website on www.nhsdirect.nhs.uk. For deaf
people and those hard of hearing, a telephone service
is available on 0845 606 4647. If English is not your
preferred language, you can choose to use a
confidential translation service.
Accident and emergency/999/112(from a mobile)
Whatever the day or time, if you or someone else
experiences severe chest pain, loss of blood or
suspected broken bones, go to your nearest accident
and emergency department or call 999/112 (from a
mobile)
Accident and emergency departments are open 24
hours a day, 365 days a year and can assess serious
injuries and provide emergency treatment.
Our Team
Putting you first is at the heart of everything we do
The Doctors
Dr Ola Saidu - Male
Dr Imran Mughal - Male
Dr D Lendon - Female
There are other doctors employed within the 4
LCHS practices who cross cover each other for
holidays, training or sickness.
Nurse Practitioners
Sue Agius RGN BSc
Sue is our regular Nurse Practitioner at Burton Road
Surgery
Our nursing team, who operate primarily from other
surgeries, from time to time cross cover at this
practice, cover a range of conditions and health
concerns. They examine patients, make a diagnosis
and plan care, including prescribing certain products.
They are experts in many areas of disease
management such as diabetes and asthma.
Practice Nurses
Rachel Gledhill
Mrs Wanda Startup
Bernie Gerrish
Health care assistant
Sharon Davison
Sharon is an important member of the practice team
who works under the supervision of a qualified nurse
Putting you first is at the heart of everything we do
She can take blood, check blood pressure, test urine
and undertake simple dressing and removal of sutures
and offers Phoenix stop smoking service.
.
J Croft. SRN.RM.RHV
Jane Croft is out health visitor and can be contacted
via the surgery.
Practice Manager and Lead Administrators
Practice manager Mrs C Riley or our Lead
Administrator Charlotte will be able to help you with
any administrative problems you may have with the
way our practice is run.
Health Care Administrators
Christina, Diane, Lynn, Karen, Ann and Liz are all
here to help you. They answer the phone, deal with
enquiries and take repeat prescriptions. We also have
Sammy, our Medical Secretary. Their job is very
demanding so please be patient.
Your local Health Service
The area served by Burton Road Surgery is in the area
covered by Lincolnshire Community Health Services
NHS Trust. LCHS is responsible for ensuring you get
all the services you need. For details of all Lincolnshire
health services in the area, look at the website at:
www.lincolnshirecommunityhealthservices,nhs.uk
LCHS also produces A Guide to Local Health
Services.
Putting you first is at the heart of everything we do
Lincolnshire Community Health Services
NHS Trust
Cross O Cliff
Bracebridge Heath
Lincoln
LN4 2HW
Tel: 01522 513355
www.lincolnshirecommunityhealthservices.nhs.uk
Other information
Complaints
Burton Road surgery aims to give a friendly and
professional service to all our patients. However, if you
have any concerns about any aspect of our service,
please let us know. Speak to whomever you feel most
comfortable – your GP, our practice manager or our
reception staff will be happy to help. In the majority of
cases, concerns can be resolved quite easily.
However, if you feel we have not dealt with the issues
you have raised as you would wish, you can write to
the Complaints Manager at LCHS (address above).
LCHS also operates a Patient Advice and Liaison
Service (PALS) which can often help resolve any
problems before they become formal complaints. To
speak to a PALS officer, call 08456024384
Patients with particular needs
For patients with hearing problems, we have a hearing
loop. We can arrange interpretation and translation
services in person or by phone for patients who do not
speak English. Please let us know if you need this
service when booking an appointment. If you need an
interpreter it will always be quicker if you bring a friend
or relative who speaks English to translate for you.
Putting you first is at the heart of everything we do
Patient confidentiality
We respect your right to privacy and keep all your
health information confidential and secure. It is
important that the NHS keeps accurate and up-to-date
records about your health and treatment so that those
treating you can give you the best possible care.
This information may be used for management and
audit purposes. However, it is usually only available to,
and used by, those involved in your care. You have
the right to know what information we hold about you.
If you would like to see your records, please call our
practice manager at the surgery
We aim to treat our patients courteously at all times
and expect our patients to treat our staff in a similarly
respectful way. We take seriously any threatening,
abusive or violent behaviour against any of our staff or
patients. If a patient is violent or abusive, they will be
warned to stop their behaviour. If they persist, we may
exercise our right to take action to have them
removed, immediately if necessary, from our list of
patients.
Putting you first is at the heart of everything we do
Contacting us
Burton Road Surgery
181 Burton Rd
Lincoln
LN1 3LT
Tel: 01522 544222
The Other LCHS
Practices are:
The University Health
Centre
Brayford Pool
Lincoln
LN6 7GA
Tel: 01522 870010
Metheringham Surgery,
High Street
Metheringham
LN4 3DZ
Tel: 01526 323955
Pottergate Surgery,
Vanessa Drive
Gainsborough
DN21 2UQ
Tel 01427 612895
Putting you first is at the heart of everything we do
Code of Conduct
The practice operates a zero tolerance policy
regarding bad behaviour while on the premises. Acts
of perceived aggression or violence towards staff or
GPs will result in Police action and removal from the
practice list
Lincolnshire Community Health Services NHS Trust is
responsible for ensuring you get all the services you
need. For details please call 01522 513355.
Special Requirements
This Practice Leaflet is also available on request in the
following formats:
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Different Languages
Braille
Audio
Large Print
CD Rom
Computer Disc
Please inform our administration team if you require this
service.
Putting you first is at the heart of everything we do
Burton Road Surgery Boundary Map
Putting you first is at the heart of everything we do