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Servicing Transfer Instructions
User Guide
May 2014
SERVICING TRANSFER INSTRUCTIONS USER GUIDE
TABLE OF CONTENTS
CHAPTER 1INTRODUCTION .................................................................................................................................... 1
Prologue ................................................................................................................................................ 1
Overview ............................................................................................................................................... 1
Selling System Delivery Tips .................................................................................................................. 4
How to Prevent Data and Funding Errors for Mortgages Sold Through the SRSP ................................ 4
How to Deliver a Scheduled UPB and Valid DDLPI............................................................................ 4
How to Enter Monthly Escrow Collections ....................................................................................... 6
How to Enter Escrow and Buydown Funds (Formerly known as the Escrow Deposit) ................... 10
Completing Borrower Mailing Address Information....................................................................... 11
Understanding Your Freddie Mac Settlement Statements ................................................................. 12
What is Net Funding? ...................................................................................................................... 12
Funding Adjustments ...................................................................................................................... 13
Accrued Interest/Interest Adjustment............................................................................................ 13
Servicing Spread Adjustment .......................................................................................................... 14
Tax Service Fee ................................................................................................................................ 14
Transaction Fee ............................................................................................................................... 14
Settlement Statements ....................................................................................................................... 14
Access Settlement Statements ....................................................................................................... 14
How to Export the Servicer Assigned Loan Identifier ......................................................................... 17
Next Steps ........................................................................................................................................... 18
Delivery to the Servicer ................................................................................................................... 18
CHAPTER 2 IDENTIFY THE SERVICER ....................................................................................................................... 1
How to Identify the Servicer in the Selling System ............................................................................... 1
CHAPTER 3 PACKAGE AND DELIVER DOCUMENTS.................................................................................................. 1
How to Deliver to the Servicer .............................................................................................................. 1
Servicer Mailing and Delivery Information ....................................................................................... 1
Packaging Instructions .......................................................................................................................... 2
How to Package Single Loan Files ..................................................................................................... 2
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How to Package Multiple/Bulk Loan Files ......................................................................................... 3
Imaged Mortgage Documents .............................................................................................................. 3
CHAPTER 4 OUTSTANDING DOCUMENTS ............................................................................................................... 1
Outstanding Documents ....................................................................................................................... 1
How to Forward Documents ............................................................................................................. 1
CHAPTER 5 NOTIFICATION TO INTERESTED PARTIES AND GOOD-BYE LETTERS ...................................................... 1
Notification to Interested Parties ......................................................................................................... 1
Notice to Insurance Compaies .............................................................................................................. 1
Flood and Catastrophe Insurance ..................................................................................................... 1
Hazard Insurance (Fire and Extended Coverage) .............................................................................. 2
Optional Insurance ............................................................................................................................ 2
Private Mortgage Insurance.............................................................................................................. 2
Title Insurance ................................................................................................................................... 3
Execute Other Documents ................................................................................................................ 3
Issue a Good-bye Letter ........................................................................................................................ 4
Optional Information for the Good-Bye Letter ................................................................................. 6
CHAPTER 6 ASSIGNMENTS ..................................................................................................................................... 1
Instructions for Assignment .................................................................................................................. 1
®
CHAPTER 7 MERS MORTGAGES ............................................................................................................................ 1
MERS Registered Mortgages................................................................................................................. 1
CHAPTER 8 IRS FORM 1098 REPORTING REQUIREMENTS ...................................................................................... 1
Requirements for completion of IRS Form 1098 .................................................................................. 1
CHAPTER 9 RESOLVE SETTLEMENT/FUNDING ERRORS ........................................................................................... 1
How to Resolve Settlement/Funding Errors ......................................................................................... 1
Other Funds Collected at Closing Amount (formerly known as Escrow Deposit) ............................ 1
Loan Acquisition Scheduled UPB Amount (formerly known as the Unpaid Principal Balance)........ 2
Payments and Refunds ......................................................................................................................... 3
Forward or Request Funds ................................................................................................................ 3
Payments Due the Servicer or Refunds Due the Seller ..................................................................... 4
Servicer Contacts for Reconciliations................................................................................................ 4
CHAPTER 10 LATE FEES .......................................................................................................................................... 1
Late or Incorrect Delivery to the Servicer ............................................................................................. 1
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CHAPTER 11 FINAL DOCUMENTS ........................................................................................................................... 1
How to Forward Final Documents ........................................................................................................ 1
CHAPTER 12 REPAYMENT OF THE SERVICING RELEASED PREMIUM ....................................................................... 1
Repayment of the Servicing Released Premium (SRP) to the Servicer ................................................. 1
Payoffs............................................................................................................................................... 1
Repurchases ...................................................................................................................................... 1
SRP Repayment Schedule ..................................................................................................................... 2
Servicer Contact for SRP Reimbursement ............................................................................................ 2
CHAPTER 13 SERVICER CONTACT INFORMATION ................................................................................................... 1
Servicer Call Trees for Sellers and for Borrowers ................................................................................. 1
Central Mortgage Company Seller Call Tree ......................................................................................... 1
Central Mortgage Company Borrower Call Tree .................................................................................. 1
Homeward Residential, Inc., Seller Call Tree ........................................................................................ 2
Homeward Residential, Inc., Borrower Call Tree .................................................................................. 2
Nationstar Mortgage, LLC Seller Call Tree ............................................................................................ 3
Nationstar Mortgage, LLC Borrower Call Tree ...................................................................................... 3
U.S. Bank Home Mortgage Seller Call Tree ........................................................................................... 4
U.S. Bank Home Mortgage Borrower Call Tree..................................................................................... 4
CHAPTER 14 CHECKLISTS AND FORMS ................................................................................................................... 1
Selling System Document Checklist ...................................................................................................... 2
Selling System Final Document Checklist.............................................................................................. 3
Borrower Mailing and Billing Address Certification Form .................................................................... 4
Payment/Refund Transmittal Form ...................................................................................................... 5
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Chapter
Introduction
Introduction
1
Prologue
These materials are designed for Freddie Mac customers who are approved to sell
mortgages through the Freddie Mac Selling System Servicing Released Sales Process
(SRSP). The materials contain general information, delivery tips and the Servicing
Transfer Instructions.
The materials are organized as follows:
Chapter Number
Contents
1
1. Overview of the Servicing Released Sales Process
2. Selling system delivery tips for preventing delivery and funding
errors
3. Access funding reports and understand the net funding
breakdown
4. How to export the Servicer assigned loan identifier
5. Next Steps

Delivery to the Servicer
2 - 13
Servicing Transfer Instructions
14
Checklists and Forms
Overview
The Freddie Mac selling system (selling system) is a web-based system for selling
Mortgages. The selling system functions as an all-in-one solution for pricing, contracting
and loan delivery. It offers a variety of selling options and lets you manage your contract
and loan pipelines, provides access to funding reports and more.
When Mortgages are sold for cash under the Servicing Released Sales Process, Freddie
Mac arranges for a Servicer, as identified by Freddie Mac, to accept a Transfer of
Servicing from the Seller at the time the Seller sells the Mortgage to Freddie Mac.
Sellers must be pre-approved to sell loans for cash under the Servicing Released Sales
Process (SRSP).
The Freddie Mac funding date, also referred to in this user guide as the sale date, is the
date from which title to the servicing rights transfers from the Seller to the Servicer
(Servicer). The Seller’s rights, to any portion of the servicing fees or any other fees or
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Introduction
income relating to servicing of the loan(s) terminate at the close of business on the sale
date.
Sellers participating in the SRSP must comply with requirements as set forth in the
Single-Family Seller/Servicer Guide (“Guide”). The Guide consists of two volumes
containing Freddie Mac's requirements for Mortgages secured by 1- to 4-unit properties.
Volume 1 sets forth the requirements and obligations relating to the purchase and sale of
Mortgages and Volume 2 sets forth the Seller's responsibilities and obligations with
respect to the Servicing of Mortgages.
For specific information relating to general sale, delivery and servicing requirements for
Mortgages sold under the Servicing Released Sales Process, refer to:

Guide Chapter 17: Mortgage Delivery Instructions

Guide Chapter 9: Requirements for selling fixed-rate Mortgages to Freddie Mac
under fixed-rate Cash Contracts, and specifically Guide Section 9.9,
Requirements for the Servicing Released Sales Process.

Guide Exhibit 28A: Loan Servicing Purchase and Sale Agreement for the
Servicing Released Sales Process. The Loan Servicing Purchase and Sale
Agreement ("Agreement") is by and between a Seller participating in the Freddie
Mac Selling System Servicing-Released Sales Process ("Seller") and a Servicer
approved by Freddie Mac to service Loans sold to Freddie Mac through the
Servicing-Released Sales Process ("Servicer"). When you sell Mortgages under
the SRSP you agree to comply with the terms of Exhibit 28A.
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Introduction
The diagram below illustrates a high level process flow of the Servicing Released Sales Process.
Take out Contract
Freddie Mac Loan
Delivery
Freddie Mac
Settlement
Delivery to the
Servicer
• Take out a Cash Servicing Released Contract in the Selling System under a
• Mandatory option or
•Best Efforts option
• Complete delivery of loan data through the selling system
• Allocate loan(s) to the contract, if applicable
•Clear all critical edits
• Forward Note and other documents required for certification (custodial
documents) to Freddie Mac's Designated Custodian
• Clear certification edits
• Note is certified
• The loan status in the selling system will change through the delivery stages of
New, Ready to Fund, Settlement Locked and Funded.
• On the Funding Date/Sale Date:
• Receive cash wire from Freddie Mac
• Cash wire Includes funding adjustments and net funding as noted in Guide
Section 9.9 (c)
• Includes the Servicing Released Premium
• Access cash settlement statements in the selling system
•Funding Details Report
•Loan Purchase Statement
• View/confirm Servicer identification in the Selling System
• Mortgage servicing rights transfer from the Seller to the Servicer
• Seller at its own expese, shall deliver within three (3) business days after the
Sale Date, the following:
• Loan Information
• Servicing delivery file
• Other Documents
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Introduction
Selling System Delivery Tips
The information below will assist you in delivering certain servicing released loan data. Follow
these instructions to prevent delivery and funding errors between Freddie Mac, the Transferee
Servicer, (hereafter referred to as Servicer) and the Seller.
How to Prevent Data and Funding Errors for Mortgages Sold Through the
SRSP
Data delivery requirements for mortgages sold through the SRSP are the same as for all
mortgages sold to Freddie Mac. Delivering accurate data for all required fields will
prevent data and funding errors. It is imperative that Sellers adhere to the delivery
requirements in Guide Chapter 17.
If you deliver inaccurate information in the selling system, it can affect the amount
Freddie Mac funds the Seller and funding adjustments due the Servicer such as escrow
funds, interest adjustment, etc. Likewise, the erroneous information can be used by the
Servicer to set up the borrowers servicing account which can result in untimely servicing
set up and lead to RESPA violations.
The information below highlights certain servicing released data delivery fields where we
see frequent data delivery errors. Following the instructions below will prevent funding
errors and post settlement reconciliation with the Servicer.
How to Deliver a Scheduled UPB and Valid DDLPI
When selling mortgages to Freddie Mac for cash, you must deliver a scheduled unpaid
principal balance (UPB). Furthermore, when delivering a mortgage through the SRSP,
you may have to amortize down the UPB under certain circumstances as described
below.
When the Freddie Mac funding date occurs after the 10th of the month in which the
interest is paid to, you may have to amortize down the loan. The table below provides
detailed steps on data delivery requirements for the Loan Acquisition Scheduled UPB
Amount and the Last Paid Installment Due Date and Servicer packaging requirements.
Example:
How to Deliver a Scheduled UPB and Update the Last Paid Installment Due Date
If the…
Freddie Mac Funding Date
is 04/11/2013 and the Last
Paid Installment Due Date is
04/01/2013 and the Note
date is 03/01/2013
You must…
Amortize down the loan by the
amount of principal due in the
month following funding,
whether or not the payment(s)
was collected.
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Here’s what you need to do:
Go to the Loan Acquisition
Scheduled UPB Amount field and
modify it by amortizing down the
loan by one payment (include the
April 2013 P&I payment), even if
the payment was not collected
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Introduction
How to Deliver a Scheduled UPB and Update the Last Paid Installment Due Date
If the…
(cont’d)…
Freddie Mac Funding Date
is 04/11/2013 and the Last
Paid Installment Due Date is
04/01/2013 and the Note
date is 03/01/2013
Freddie Mac Funding Date
is 04/10/2013, the Last Paid
Installment Due Date
(known as DDLPI)
04/01/2013 and the Note
Date is 03/01/2013
You must…
Advance the Last Paid
Installment Due Date (formerly
known as DDLPI)
Here’s what you need to do:
Go to the Last Paid Installment
Due Date field and enter a date of
05/01/2013
When amortizing down a
mortgage with escrow
collections, you must include
the escrow portion of the
payment(s) applied
1. Go to the section titled Other
Funds Collected at Closing
Details
2. Select Escrow Funds
3. Add the dollar value of the
escrow portion of the payment
to the Other Funds Collected at
Closing Amount field
Include a payment history in the
transfer of servicing file to the
Servicer
The delivery file to the Servicer
must contain a legible loan
payment history (attached in the
order shown on the Document
Checklist) that includes:
1. The amount of the applied
payment
2. Date the payment was applied
dates applied
3. Current UPB, etc.
Enter the Loan Acquisition
Scheduled UPB Amount as the
same amount shown the Note and
enter the DDLPI Date also as
shown on your lending documents
of 4/01/2013.
If no payments or curtailments
have been received, no
adjustments are needed.
Also refer to Guide section 17.33 and the selling system’s page level help, Calculate
Loan Acquisition Scheduled UPB Amount.
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The illustration below displays the selling system’s loan screen that contains the data
points for the Loan Acquisition Scheduled UPB Amount and the Last Paid Installment
Due Date (also referred to as the DDLPI).
Note: The selling system calculates the scheduled UPB (a feature available in the
loan pipeline) however; this feature does not advance the DDLPI date in accordance
with the Servicing Released Transfer requirements. If you use this tool, you must
return to the Create/Modify loan screen and edit the Last Paid Installment Due Date.
Note: For more information on funding adjustments and reconciliation of funding
adjustments, refer to Sections 1.4 and 3.2 of Guide Exhibit 28A and Guide Section
9.9 (c).
How to Enter Monthly Escrow Collections
The selling system will price escrowed and non-escrowed loans differently based on the
price offered by the Servicer. When you create a contract in the selling system, you
must indicate whether the Escrow Coverage includes Taxes and Insurance (an escrowed
loan) or if the loan is Not Escrowed. The contract price you receive will be based on the
escrow coverage option selected.
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In some instances, the borrower may request the collection of partial escrows. Partial
escrow collections are allowed through the SRSP however, there is no pricing benefit.
The two contract pricing options for Escrow Coverage are “Taxes and Insurance” (fully
escrowed) or “Not Escrowed” (no escrows).
For mortgages with full or partial escrow collections, the Seller must complete all
required escrow information.
The procedure below illustrates how to enter escrow loan data in the selling system’s
create and/or modify loan screen.
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1. From the create/modify loan screen, go to the Origination Details section.
2. Go to the Escrow Indicator field and click the drop down menu to select True for
loans with full or partial escrow collections.
If the mortgage is not escrowed, select False and continue with the entry of the remaining
delivery data fields.
3. If you selected True, the Current Escrow Information link will display. Click the
link to advance to the escrow breakdown data fields.
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4. The system will advance you to the Current tab. Scroll down to the Escrow
Details section.
5. Click the drop down menu to select the type of escrow collection and then enter
the amount of the monthly collection in dollars and cents using two decimals
spaces. (Do not enter any information in this section if the mortgage is not
escrowed.)
If the loan has partial escrows collections, enter only the Escrow Item Type and
the Escrow Monthly Payment Amount for the escrow item that will be included in
the borrower’s monthly PITI payment. For mortgages with monthly escrow
collections, also refer to the section titled How to Enter Escrow and Buydown
Funds (formerly known as the Escrow Deposit).
Note: It is the Seller’s responsibility to ensure the information entered in the
Escrow Details section is correct. The Servicer uses this information to set up the
borrower’s monthly PITI payment. Therefore, if you enter the data incorrectly, it
will result in incorrect billing to the borrower.
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Introduction
How to Enter Escrow and Buydown Funds (Formerly known as the
Escrow Deposit)
When the mortgage has monthly escrow collections or a temporary buydown subsidy, the
Seller must complete the information required in the section titled Other Funds Collected
at closing. The amounts entered in this section, known as servicing released
adjustments, are automatically deducted/netted (on the funding date) from the amount
disbursed to the Seller and are simultaneously wired to the Servicer.
The procedure below illustrates how to enter data in Other Funds Collected at Closing
Details section of the selling system’s create and/or modify loan screen.
1. From the create/modify loan screen, go to the Other Funds Collected at Closing
Details section.
2. Click the check box next to Other Funds Collected at Closing Type
3. Click the drop down menu for Other Funds Collected at Closing Type and select
Escrow Funds or Buydown (for the unapplied temporary buydown subsidy). Do
not select Advanced PITI Payment or Principal Curtailment.
4. Go to the Other Funds Collected at Closing Amount and enter the applicable
amount. Refer to the table below to assist you in calculating the dollar value
required in this field.
Enter Other Funds Collected at Closing Type
Other Funds Collected At Closing Type
Other Funds Collected At Closing Amount
Escrow Funds
$ Total escrows collected at closing as per the HUD I
- Less any aggregate adjustments
- Less escrow disbursements due and payable within 60
Days of the Freddie Mac funding date
+ Plus the taxes and insurance portion of an applied
payment (for example, when the mortgage is amortized
down by a payment.)
= Total
If the a disbursement is due to an escrow collection
authority within 60 days of the Freddie Mac funding date,
the seller must:
 Pay the amount due
 Contact the Servicer to inform them of the
reimbursement due the Seller
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Enter Other Funds Collected at Closing Type
Other Funds Collected At Closing Type
Other Funds Collected At Closing Amount
 Provide the Servicer with clear evidence (paper
trail) reflecting the amount paid and satisfied
 Provide a fully executed Payment/Refund
Transmittal to the Servicer
Buydown Funds
Enter the dollar value of the unapplied temporary
buydown subsidy as per the HUD I
The example below illustrates a loan with Escrow collections and Temporary Buydown
Subsidy funds. The identified funds type and amounts are due the Servicer and are used
to establish the borrower’s loan record and for set up of the borrower’s escrow and/or
Temporary Buydown Subsidy account(s).
Note : When an escrow disbursement is payable within 60 days of the Freddie
Mac funding date, the Seller is responsible for disbursing funds to the
appropriate collection authority. When this occurs, the Seller must provide the
Servicer with documentation evidencing that the full payment was made to the
collection authority.
Completing Borrower Mailing Address Information
The Borrower Mailing Address Certification Form is required when the primary
borrower’s mailing address is different from the subject property address, for instance,
when:



The subject property is a second home
The subject property is an investment
The primary borrower is stationed away from the subject property
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Follow the steps below to complete the required information.
1. From the create/modify loan screen, go to the Borrower Mailing Address
(Borrower 1) section
2. If the primary Borrower’s Mail to Address is not the Same as Property Indicator
(the subject property address), select False and complete the remaining
information in this section including the country code
3. If the Borrower Mail to Address is the Same as Property Indicator (the subject
property address), select True and leave the remaining information in this section
blank.
The Servicer will use the information contained on the Borrower Mailing Address
Certification when forwarding correspondence, billing statements and miscellaneous
information to the borrower.
If you forgot to complete this section before the loan status changed to Settlement
Locked, you must complete the Borrower Mailing and Billing Address Certification
(located in the Chapter 14, Checklists and Forms) and place it in the servicing delivery
file in the order as shown on the Document Checklist.
Understanding Your Freddie Mac Settlement Statements
Freddie Mac disburses payment to the Seller (via a cash wire) on the Freddie Mac
funding date for mortgages purchased. The cash disbursement includes the cash price,
servicing released premium (SRP), if applicable, in addition to funding adjustments and
net funding.
What is Net Funding?
Net funding is the process by which Freddie Mac funds mortgages sold for cash.
Under the Servicing Released Sales Process, Freddie Mac will net applicable
adjustments due the Servicer from the total amount due the Seller. Freddie Mac will
transfer all applicable disbursements due both the Seller and the Servicer on the
Freddie Mac funding date.
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Introduction
Funding Adjustments
Funding adjustments are comprised of the escrow funds (formerly known as the
escrow deposit), interest adjustment, Servicing Spread, tax service fee, transaction fee
and Temporary Buydown Subsidy funds. The amount of funding adjustments will be
identified on the funding date as follows:

The Seller enters in the Selling System the amounts held as escrow funds and
Temporary Buydown Subsidy funds for each Mortgage sold servicing released
and

The Selling System calculates the interest adjustment, Servicing Spread, tax
service fee and transaction fee
Refer to Guide Section 17.33 for additional information regarding delivery
requirements for Mortgages sold servicing released under Mandatory Cash Contracts
or Best Efforts Contracts.
The accuracy of the escrow funds and Temporary Buydown Subsidy funds, as
submitted by the Seller, is the responsibility of the Seller. Freddie Mac does not edit
or validate the amounts of the Escrow funds and Temporary Buydown Subsidy funds.
Funding adjustments calculated by the selling system include:

Interest Adjustments

Servicing Spread Adjustment (if applicable)

Tax Service Fee

Transaction Fee
On the Funding Date, Freddie Mac deducts the amount of the funding adjustments
from the sales proceeds paid by Freddie Mac for the purchase of each Mortgage sold
servicing released by the Seller under a Mandatory or Best Efforts cash contract.
Freddie Mac forwards the deducted amount of the funding adjustments to the
Servicer.
Any reconciliation, correction or adjustment to the amount of escrow funds or
Temporary Buydown Subsidy funds transferred to the Servicer is the responsibility of
the Seller and the Servicer. Freddie Mac will not adjust, calculate, refund or pay any
amounts with respect to the escrow funds or Temporary Buydown Subsidy funds after
the Funding Date.
Accrued Interest/Interest Adjustment
The Seller is due accrued interest for each Mortgage sold to Freddie Mac unless the
Freddie Mac funding date is the first (1st) of the month. When the Servicer is due
interest, it is referred to as an Interest Adjustment. This amount is calculated by the
selling system and is paid as follows:

When the Freddie Mac funding date occurs in the month prior to the DDLPI date,
the Servicer is due the interest adjustment.

When the Freddie Mac funding date occurs in the same month as the DDLPI date,
the Seller is due the accrued interest.
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Servicing Spread Adjustment
The Servicing Spread adjustment is compensation for servicing mortgages for Freddie
Mac. This amount is calculated by the selling system and paid as follows:

When the Freddie Mac funding date occurs in the month prior to the DDLPI date,
the Servicer is due the servicing spread adjustment.

When the Freddie Mac funding date occurs in the same month as the DDLPI date,
the Seller is due the servicing spread adjustment.
Tax Service Fee
A tax service fee is charged by the Servicer for preparation of the initial escrow analysis
for all loans. The tax service fee due each participating Servicer is $80 and is subject to
change without notice at the Servicer’s discretion.
The tax service fee is a funding adjustment as noted in Guide Chapter 9.9 (c) and is
automatically transferred by Freddie Mac from the Seller to the Servicer on the funding
date.
Transaction Fee
The transaction fee is a fee due the Servicer for the initial costs associated with setting up
the Mortgage. The fee due each participating Servicer is $150 and is subject to change
without notice at each Servicer’s discretion.
The transaction fee is a funding adjustment as noted in Guide Section 9.9 (c) and is
automatically transferred by Freddie Mac from the Seller to the Servicer on the Freddie
Mac funding date.
Settlement Statements
Sellers can confirm loan funding and the total amounts disbursed to the Seller and the
Servicer by accessing Settlement Statements in the selling system. The statements
become available on the Freddie Mac funding date as follows:


Loan Purchase Statement
Funding Details Report in the selling system
Access Settlement Statements
Follow the steps below to view your settlement statements.
1. From the left navigation bar select View Settlement Statements. The View
Settlement Statements: Search screen displays.
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2. Enter your search criteria.
3. Click View Contracts. The View Settlement Statements screen displays.
4. Select the contract you want to access by clicking the check box for specific
contracts or Select Page for all the contracts displayed on the page you are
viewing.
5. Click the View Purchase Statements tab to view the Loan Purchase Statement or
click the View Funding Details tab to view the Funding Details Report. The
reports will display in Adobe Acrobat format.
To learn more about settlement statements, access:
http://www.freddiemac.com/help/ss/settlement_funding/cash_funding_released_table.html
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The example below depicts the Loan Purchase Statement and provides a funding
breakdown using the first loan displayed on the statement:
Name
Principal Purchased
Accrued Interest
Total Fees
Premium (Discount)
Add or Subtract
+
+
-
Amount
$398,654.58
$ 477.55*
$ 2,989.92*
($ 14,698.40)*
This amount is added or deducted to/from the Total
Disbursement depending on the base price:

Servicing Released
Proceeds Summary
Total Disbursement
-
If the base price is below 100%, this is the
Discount and the amount is deducted (a minus).
 If the base price is above 100%, this is a Premium
and the amount is added, (a plus).
$ 2,729.39*
=
Servicing Released adjustments for: Escrow Funds
Collected at Closing, Interest Adjustment, Servicing
Spread Adjustment, Tax Fee and Transaction Fee
$378,714.42** (Amount wired to the Seller)
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*If this amount is enclosed in parentheses, it is deducted from the Total Disbursement.
**Deductions for servicing released adjustments as displayed in the Servicing Released Proceeds
Summary section AND includes a credit for the Servicing Released Premium. For more information,
refer to Guide Chapter 9 and Exhibit 28A. The amounts in the Servicing Released Proceeds Summary
are wired to the Servicer on the settlement/funding date.
How to Export the Servicer Assigned Loan Identifier
The Servicer assigned loan identifier is available in the selling system beginning on the
Freddie Mac funding date. This field is better known as the Servicer Delivered Servicer
Loan Identifier. While the identifier cannot be viewed in the selling system, it can be
exported. Sellers can export the Servicer Delivered Servicer Loan Identifier to:

Include in the loan sale notification letters or correspondence with the borrower
and interested parties

Assist you and the borrower in tracking the loan with the Servicer
You can access this data field from the selling system’s Export Data function. The data
field is available within the Summary Data MISMO 3.0 export data set (shown below),
and can be added to a customized data set.
To learn more about the export function, create or modify customized data sets, refer to
the Export Your Loan Data and Modify a Customized Export Data Set job aids.
Next Steps
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Delivery to the Servicer
As noted in Guide Exhibit 28A, Loan Servicing Purchase and Sale Agreement for the
Servicing Released Sales Process, the Freddie Mac funding date/sale date triggers the
delivery time-line to the Servicer. Within three (3) Business Days after that date, the
Seller at its own expense must furnish the Servicer with the following:

Loan Information. Available computer or like records requested by Servicer
reflecting pertinent information on the Loans as of the Origination Dates of
such Loans, including but not limited to comprehensive tax and insurance
information identifying payee, payee address, next payment due date, and
policy number.

File. Provide a complete loan file to Servicer or as directed by Freddie Mac.
Seller must also retain a copy of the complete loan file and maintain that copy
in accordance with the requirements of Chapter 52.

Other Documents. Seller shall deliver to Servicer any and all further
documents reasonably required by Servicer in order to fully transfer to
Servicer all of Seller's rights, title and interest in and to the Servicing Rights
and escrow funds transferred hereunder.

Late Fee. If the Seller fails to comply with their obligations after the Sale
Date as noted in Section 4.2 of Guide Exhibit 28A, Servicer may, in its sole
discretion, charge Seller a late fee of up to $500. Also refer to the section
titled Late and Incorrect Delivery to the Servicer for additional information on
late fees.
The remaining Chapters of this User Guide, otherwise known as the Servicing Transfer
Instructions, contain the details, instructions and information you will need to
successfully sell mortgages and deliver the required data to the Servicer under the SRSP.
Servicing Transfer Instructions User Guide
Chapter 1: Introduction
May 2014
Page 1-18
Chapter
Identify the Servicer
2
How to Identify the Servicer in the Selling System
The assignment of the Servicing to a Servicer is final in the selling system on the Freddie
Mac funding date. When preparing the mortgage documentation for delivery to the
Servicer, you must ensure you are delivering the documents to the correct Servicer.
Servicers selected by Freddie Mac to participate in the Servicing Released Sales Process
are identified in the selling system by a six-digit number. The Servicer identification
numbers are:
Servicer Name
Central Mortgage Company
Homeward Residential, Inc.
Nationstar Mortgage, LLC
U.S. Bank Home Mortgage
Identify the Servicer
Servicer Identification Number
120787
159435
157360
589603
The Servicer Identification Number displays in the contract details screen. Use the
following steps to access the contract details screen to identify the Servicer:
1.
2.
3.
4.
Log into the Selling System
Go to the contract pipeline
Enter the contract number for the search criteria
Click list loans
5. The contract results display. Click on the contract number to advance to the
contract details screen.
_____________________________________________________________________________________________
Servicing Transfer Instructions User Guide
May 2013
Chapter 2: Identify the Servicer
2-1
6. The contract details screen displays. The Servicer Identification Number is located in
the Loan Details section.
_____________________________________________________________________________________________
Servicing Transfer Instructions User Guide
May 2013
Chapter 2: Identify the Servicer
2-2
Note: Sellers may remove a Servicing Buyer’s eligibility to purchase servicing rights for
mortgages sold to Freddie Mac under the Servicing Released Sales Process. Refer to Guide
Section 9.9 (e) for information on Screening out Transferee Servicers.
Note: Servicer may remove a Seller’s eligibility to transfer Servicing rights to such servicer
for mortgage sold to Freddie Mac under the Servicing Released Sales Process. Refer to
Guide Section 9.9(g) for information on Servicer’s rights to screen out the Seller.
_____________________________________________________________________________________________
Servicing Transfer Instructions User Guide
May 2013
Chapter 2: Identify the Servicer
2-3
Chapter
Package and Deliver Documents
3
How to Deliver to the Servicer
The servicing delivery file must be sent to the Servicer not more than 3 business days
after Freddie Mac Funding Date.
Each servicing delivery file must include:
1. A fully executed Selling System Document Checklist. The Document Checklist
is located in Chapter 14, Checklists and Forms.
The checklist identifies all of the documents, where applicable, that must be
included in the Servicing delivery file. This is so known as the stacking order
and must be adhered to when delivering the file to the Servicer.
The Servicing delivery file contains a combination of loan origination, loan
closing and miscellaneous Freddie Mac documents.
2. Original or imaged origination and closing documents as applicable, copies of all
documents sent for recording, copies of any documents held by Freddie Mac’s
Designated Custodian (such as Note, Riders & Power of Attorney) along with
miscellaneous selling system delivery documents.
Servicer Mailing and Delivery Information
The Servicing delivery file must be forwarded to the Servicer not more than 3 business
days after Freddie Mac Funding Date. Refer to the table below for information on where
to forward the servicing delivery file and contact information for each Servicer.
Mailing address for
forwarding
servicing file
Servicer Contact Information for Servicing File Delivery
Central Mortgage Homeward
Nationstar
Company
Residential, Inc.
Mortgage, LLC
Central Mortgage
Ocwen Financial
Nationstar
Company,
Corporation
Mortgage,
Attn: File Delivery, 5720 Premier Park Attn: Doc Admin,
801 John Barrow
Drive, Building 3
350 Highland
Road, Suite 1,
West Palm Beach, Drive,
Little Rock, AR
FL 33407
Lewisville, TX
72205
75067
Servicing Transfer Instructions User Guide
Chapter 3: Package and Deliver Documents
US Bank Home
Mortgage
US Bank Home
Mortgage,
Attn: Jessica
Green,
Freddie Mac
Acquisitions,
CN-KY-APAC,
4801 Frederica
Street,
Owensboro, KY
42301
May 2014
3-1
Overnight mailing
address for
forwarding
servicing file
Servicer Contact Information for Servicing Delivery File
Central Mortgage Homeward
Nationstar
Company
Residential, Inc.
Mortgage, LLC
Central Mortgage
Ocwen Financial
Nationstar
Company,
Corporation
Mortgage,
Attn: File Delivery, 5720 Premier Park Attn: Doc Admin,
801 John Barrow
Drive, Building 3
350 Highland
Road, Suite 1,
West Palm Beach, Drive,
Little Rock, AR
FL 33407
Lewisville, TX
72205
75067
US Bank Home
Mortgage
US Bank Home
Mortgage,
Attn: Jessica
Green,
Freddie Mac
Acquisitions,
CN-KY-APAC,
4801 Frederica
Street,
Owensboro, KY
42301
Jessica Green
jessica.green@us
bank.com
Contact name for
new loan set up
FileDelivery@cent
ralmortgageonline.
com
LSU_Shared@oc
wen1.com
Flow Acquisitions
Department
New Loan set up
Phone
Number/email
FileDelivery@cent
ralmortgageonline.
com
LSU_Shared@oc
wen1.com
FlowServicingAcq
uisitions@nationst
armail.com
270-686-5387
Delivering Imaged
Documents
See the section in
this chapter titled
Imaged Mortgage
Documents
N/A
See the section in
this chapter titled
Imaged Mortgage
Documents
N/A
Packaging Instructions
After the loan documents have been arranged in the Document Checklist order, the Seller
must prepare the file for delivery to the Servicer. Follow the instruction below on how to
package and deliver single and multiple loan files.
How to Package Single Loan Files
1. Documents must be placed in a legal size file folder and fastened to the interior,
right side of the folder.
2. Documents must be placed in the order listed the Selling System Document
Checklist.
3. A fully executed Selling System Document Checklist must be placed at the top of
the stacking order and must include all required Seller contact information.
4. Mark the outside of the folder with “Freddie Mac Servicing Released Selling
System.” This will flag the Servicer’s receiving office on where to forward the
loan for set up and prioritization.
5. Ensure the file is labeled and contains the borrower’s name and subject property
address.
Servicing Transfer Instructions User Guide
Chapter 3: Package and Deliver Documents
May 2014
3-2
How to Package Multiple/Bulk Loan Files
1. Documents must be placed in a legal size file folder and fastened to the interior,
right side of the folder.
2. Documents must be placed in the order listed the Selling System Document
Checklist.
3. A fully executed Selling System Document Checklist must be placed at the top of
the stacking order and must include all required Seller contact information.
4. Place bulk files in standard, two (2) cubic foot boxes with lids.
5. Using a wide tip marker, number each box clearly on the bottom left corner of the
box top.
6. Each box of files must contain an inventory list of the enclosed loans files and the
box number it pertains to.
Imaged Mortgage Documents
Certain Servicers are offering the document imaging option for file delivery. If you are
interested in using this option, contact the Servicer directly.
If the Servicer approves the Seller for document imaging, the Servicer will provide Seller
with their document imaging requirements and instructions.
The participating Servicers are:

Nationstar Mortgage, LLC
o Nationstar accepts TIF and PDF image formats. Additionally, Nationstar
will accept single document images (one image file per loan document),
or multi-document images (all loan docs merged into one image file).
Please contact Nationstar using the below email address for detailed
electronic image delivery instructions.

Central Mortgage Company
Servicer Name
Nationstar Mortgage, LLC
Central Mortgage Company
Servicing Transfer Instructions User Guide
Chapter 3: Package and Deliver Documents
Imaged Documents
Contact Information
[email protected]
Wayne Duncan
501-716-4961
[email protected]
May 2014
3-3
Chapter
Outstanding Documents
4
Outstanding Documents
Missing documents can cause a delay for the Servicer in setting up the borrower’s loan
record for monthly billing purposes. Such delays could result in RESPA violations.
Therefore, it is imperative that the documents identified on the Document Checklist are
included in the servicing delivery file. Refer to Document Checklist, located in Chapter
14 of this user guide, for more information on required documents.
How to Forward Documents
When the Servicer receives an incomplete servicing file delivery from the Seller, the
Servicer will notify the Seller of the delivery deficiencies and the Seller must forward to
the Servicer:


All outstanding documents within 24 hours of notification by Servicer
A fully executed Document Checklist identifying the documents forwarded
The following chart provides information regarding who to contact and how to deliver
outstanding documents to the Servicer:
Servicer Contact Information When Forwarding Outstanding Documents
Central Mortgage
Homeward
Nationstar
US Bank Home
Company
Residential, Inc.
Mortgage, LLC
Mortgage
Forward
Central Mortgage
Ocwen Financial
Nationstar
US Bank Home
Outstanding
Company
Corporation
Mortgage, LLC
Mortgage
Documents
801 John Barrow
5720 Premier Park
Attn: Doc Admin
Attn: Jessica Green,
Road, Suite 1
Drive, Building 3
350 Highland Drive 4801 Frederica
Little Rock, AR
West Palm Beach,
Lewisville, TX
Street, CN-KY72205
FL 33407
75067
APAC
Attn: Final Docs
Owensboro, KY
42301
Questions
Kasey L.
Tracy Hillsgrove
Final.Docs@Nation Jessica Green
regarding
Emmerling
561-682-7824
starMail.com
Phone:
outstanding
501-716-4897
Tracy.hillsgrove@o
270- 686-5387
and critical
cwen.com
Fax:
documents
KEMMERLING@ar
270-686-5566
vest.com
jessica.green@usba
and
nk.com
finaldocuments@ce
ntralmortgageonlin
e.com
Servicing Transfer Instructions User Guide
Chapter 4: Outstanding Documents
May 2014
4-1
A fully executed Document Checklist is required when forwarding outstanding
documents. The Document Checklist is located in Chapter 14 of this user guide.
Refer to Chapter 3, Package and Deliver Documents, for more information on the how to
package and deliver the servicing delivery file.
Servicing Transfer Instructions User Guide
Chapter 4: Outstanding Documents
May 2014
4-2
Chapter
Notification to Interested Parties
and Good-bye Letters
5
Notification to Interested Parties
On the Freddie Mac funding date or in accordance with RESPA and applicable laws, the
Seller must provide a written notice to all interested parties of the transfer of Servicing
rights from the Seller to the Servicer. Notification letter must be sent to:
 The Mortgagors
 Insurance Carriers
o Title
o Fire and Extended Coverage
o Flood Catastrophe
o Private Mortgage
 Real Estate Tax Authorities
Notice to Insurance Compaies
On the Freddie Mac funding date, the Seller must provide a written notice to all interested
insurance companies and/or their agents of the transfer of Servicing rights from the Seller
to the Servicer.
Flood and Catastrophe Insurance
Final evidence of life-of-loan, transferable flood insurance must meet the requirements
set forth in the Guide, Section 58.3. If the property is in a flood zone, but flood insurance
has been waived, the mortgage file must include documentation, which explains the basis
of the waiver (FEMA Letter of Map Amendment or FEMA Letter of Map Revision).
The assignment of existing flood certifications is handled differently amongst the
Servicers. Refer to the table below for Servicer specific requirements:
Flood Certification Assignment Requirements
Name of Servicer
Central Mortgage Company
Homeward Residential, Inc.
Requirements for assignment of Flood certifications
If the Flood Certification is with CoreLogic, Lereta, LLC or
LPS: Seller must reassign the flood certificate to Central
Mortgage Company.
If the Flood Certificate is not with CoreLogic, Lereta, LLC or
LPS: Central Mortgage Company will order a new certificate.
If the Flood certificate is with CoreLogic, the Seller must
reassign the flood certificate to Ocwen Loan Servicing, LLC.
If the Flood certificate is not with CoreLogic, Ocwen will order
a new certificate.
Servicing Transfer Instructions User Guide
Chapter 5: Notification to Interested Parties and Good-bye Letters
March 2014
5-1
Flood Certification Assignment Requirements
Name of Servicer
Requirements for assignment of Flood certifications
Nationstar Mortgage, LLC
Flood Certifications with CoreLogic seller must reassign the
flood certificate to Nationstar.
If the Flood certificate is not with CoreLogic, Nationstar will
order a new certificate.
US Bank Home Mortgage will automatically order a new
certification, therefore no reassignment by the Seller is
necessary
US Bank Home Mortgage
Hazard Insurance (Fire and Extended Coverage)
Evidence of hazard insurance must be forwarded in the form of a current policy or a
hazard insurance binder and paid receipt. For purchase transactions, the Seller must
provide evidence that the policy has been paid in full for the first year. For refinance
transactions or transfer of an existing policy, the Seller must provide a balance sufficient
to pay the policy in full at time of renewal.
The insurance policy must comply with the requirements for evidence of insurance set
forth in Section 58.7 of the Guide.
Optional Insurance
Optional insurance coverage such as mortgage life insurance is not transferable from the
Seller to the Servicer. If the borrower elected optional insurance coverage, the Seller
must make arrangements to bill the borrower directly for this coverage on or before the
Freddie Mac Funding Date.
Private Mortgage Insurance
Private mortgage insurance is required in most instances where the LTV exceeds 80
percent unless otherwise required in the Guide and/or the Seller’s other Purchase
Documents.
Annual Mortgage Insurance. The Seller must collect and pay the first annual premium.
If the premium is paid at closing, the HUD-I must reflect the premium paid in advance by
the lender. If paid after closing, the Seller must provide the Servicer with clear evidence
that the first annual premium was paid in full. The lender may either provide a copy of
the check sent to the mortgage Insurer or a copy of the paid receipt.
Monthly Mortgage Insurance. The Seller must collect two months of mortgage
insurance payments at closing. If the premium is paid at closing, the HUD I must reflect
the payments paid in advance by the lender. If paid after closing, the Seller must provide
the Servicer with clear evidence that two months’ worth of payments were paid to the
Mortgage Insurer. The lender may either provide a copy of the check sent to the
Mortgage Insurer or a copy of the paid receipt.
Zero Initial Monthly Premium Mortgage Insurance. The Seller must collect a zero initial
premium at closing.
Servicing Transfer Instructions User Guide
Chapter 5: Notification to Interested Parties and Good-bye Letters
March 2014
5-2
Title Insurance
The title insurance must name the Servicer and its successors and assigns as an insured in
the Seller’s policy of title insurance for the loan (unless the Seller’s policy of the title
insurance for the loan defines “insured” as any owner of indebtedness secured by the
insured mortgage).
Execute Other Documents
The Seller must provide written notification of the transfer of the Servicing rights to any
collection authority entitled to receive escrow or impounds associated with the mortgage.
Such notifications must instruct the collection authority to deliver all future notices, tax
bills, insurance statements and related correspondence to the Servicer and must provide
the applicable contact information and address shown below:
Contact
Information
Contact
information for
Tax Authority
Contact
information for
Hazard
Insurance
Contact
information for
Flood
Insurance
Required Information for Loan Sale Notification Letters
Central
Homeward
Nationstar
Mortgage
Residential, Inc.
Mortgage LLC
Company
Central Mortgage Ocwen Loan
Nationstar
Company,
Servicing, LLC
Mortgage LLC,
801 John Barrow
P.O. Box 24665
Attn: Tax
Road, Suite 1
West Palm
Department ,
Little Rock, AR
Beach, FL
350 Highland
72205,
33416-4665
Drive,
Attn: Tax
Lewisville, TX
Department,
75067
1-800-366-2132
taxgroup@central
mortgageonline.c
om
Central Mortgage Ocwen Loan
Nationstar
Company, Its
Servicing, LLC,
Mortgage LLC ,
Successors
Its Successors
Its Successors
and/or Assigns,
and/or Assigns,
and/or Assigns,
801 John Barrow
P. O. Box 6723
P.O. Box 7729,
Road, Suite 1,
Springfield, OH
Springfield, Ohio
Little Rock, AR
45501-6723
45501-7729
72205
1-800-366-2132
(866)825-9265
(866) 825-9267
insurance@centr
updateinsurance
almortgageonline. @ocwen.com
com
Central Mortgage
Company, Its
Successors
and/or Assigns,
801 John Barrow
Road, Suite 1,
Little Rock, AR
72205,
insurance@centr
almortgageonline.
com
Ocwen Loan
Servicing, LLC,
Its Successors
and/or Assigns
P. O. Box 6723
Springfield, OH
45501-6723
Nationstar
Mortgage LLC,
Its Successors
and/or Assigns,
P.O. Box 7729,
Springfield, Ohio
45501-7729
U.S. Bank Home
Mortgage
U.S. Bank Home
Mortgage,
Attn: Tax
Department,
4801 Frederica
Street,
Owensboro, KY
42301
U.S. Bank
National
Association
Its Successors
and/or Assigns,
c/o U.S. Bank
Home Mortgage,
P.O. Box 7298,
Springfield, OH
45501-7298
U.S. Bank Home
Mortgage,
Attn: Kathie
Wolfe –
Insurance Dept.,
P.O. Box 20005,
Owensboro, KY
42305-0005
(866)825-9265
updateinsurance
@ocwen.com
Servicing Transfer Instructions User Guide
Chapter 5: Notification to Interested Parties and Good-bye Letters
March 2014
5-3
Contact
Information
Contact
information for
Private
Mortgage
Insurance
Required Information for Loan Sale Notification Letters
Central
Homeward
Nationstar
Mortgage
Residential, Inc.
Mortgage LLC
Company
insurance@centr
Ocwen Loan
Nationstar
almortgageonline. Servicing, LLC
Mortgage LLC,
com
3451 Hammond
Attn: Mortgage
Avenue,
Insurance
Waterloo, IA
Department,
50702
350 Highland
Drive,
Lewisville, TX
75067
U.S. Bank Home
Mortgage
U.S. Bank Home
Mortgage,
Attn: Sarah
Johnson –
Insurance Dept.,
P.O. Box 20005,
Owensboro, KY
42305-0005
For more information on Loan Sale Notification Letters refer to Exhibit 28A, 4.1.
Issue a Good-bye Letter
A Good-bye letter (sometimes known as Notice to Mortgagor) must be issued to the
borrowers informing them of the transfer of servicing from the Seller to the Servicer.
The form and content of the Good-bye letter must comply with the Real Estate Settlement
Procedures Act (RESPA); RESPA’s implementing Regulation X, and other applicable
laws and regulations. The Seller must provide each mortgagor with a written notice at
loan closing or such other time as required by RESPA and other applicable laws and
regulations. For questions, refer to refer to Section 4.1(b) of Guide Exhibit 28A, Loan
Servicing Purchase and Sale Agreement for the Servicing Released Sales Process.
The table below provides the Servicer-specific information to be included in the Goodbye letter:
Servicer’s
Payment Address
for Standard Mail
w/Statement
Servicer’s
Payment Address
for Standard Mail
w/o Statement
Servicer’s
Payment Address
for Express
Overnight Mail
w/Statement
Information Required on the Good-bye Letter
Central Mortgage
Homeward
Nationstar
Company
Residential, Inc.
Mortgage, LLC
Central Mortgage
Ocwen Loan
Nationstar
Company,
Servicing, LLC
Mortgage LLC
P.O. Box 8025,
P.O. Box 6440
Attn: Payment
Little Rock, AR
Carol Stream, IL
Processing
72203
60197-6440
350 Highland
Drive,
Lewisville, TX
75067
Central Mortgage
Company,
P.O. Box 8025,
Little Rock, AR
72203
Central Mortgage
Company,
801 John Barrow
Road, Suite 1,
Little Rock, AR
72205
Ocwen Loan
Servicing, LLC
P.O. Box 6440
Carol Stream, IL
60197-6440
Ocwen Loan
Servicing, LLC
Attn: Cashiering Payoffs
1661 Worthington
Rd., Suite 100
Servicing Transfer Instructions User Guide
Chapter 5: Notification to Interested Parties and Good-bye Letters
US Bank Home
Mortgage
US Bank Home
Mortgage
Attn: Payment
Processing
4801 Frederica
Street
Owensboro, KY
42301
N/A
N/A
Nationstar
Mortgage, LLC
Attn: Payment
Processing
350 Highland
Drive,
US Bank Home
Mortgage
Attn: Payment
Processing
4801 Frederica
Street
March 2014
5-4
Information Required on the Good-bye Letter
Central Mortgage
Homeward
Nationstar
Company
Residential, Inc.
Mortgage, LLC
West Palm Beach,
Lewisville, TX
FL 33409
75067
Servicer’s
Payment Address
for Express
Overnight Mail w/o
Statement
Central Mortgage
Company,
801 John Barrow
Road, Suite 1,
Little Rock, AR
72205
N/A
Customer Service
Phone Number
Customer Service
Hours of Operation
1-800-366-2132
1-800-746-2936
8:00 AM – 8:00
PM
CST Monday Friday CST
8:00 AM – 2 PM
CST Saturday
Forward general
correspondence
(Written inquiries,
general
information,
complaints and
miscellaneous
servicing related
issues)
Customer Service
Address same as
above
1-800-366-2132
Automatic
Payment Drafting
Information
ACH Forms are
located in the
coupon books sent
to borrowers.
cmcservicing@cen
tralmortgageonline
.com
US Bank Home
Mortgage
Owensboro, KY
42301
Nationstar
Mortgage, LLC
Attn: Payment
Processing
350 Highland
Drive,
Lewisville, TX
75067
1-855-430-8490
US Bank Home
Mortgage
Attn: Payment
Processing Dept
4801 Fredreica St
Owensboro, KY
42301
Monday – Friday
8:00 AM to 9:00
PM EST
Saturday 8:00 AM
to 5:00 PM EST
Sunday 9:00 AM to
9:00 PM EST
Ocwen Loan
Servicing, LLC
Attn: Customer
Care Center
P. O. Box 24738
West Palm Beach,
FL 33416-4738
Monday –
Thursday 8:00AM8:00PM CT
Friday 8:00AM6:00PM CT
Saturday 8:00AM2:00PM CT
Nationstar
Mortgage LLC
Attn: Customer
Service
Department
350 Highland
Drive
Lewisville, TX
75067
8:00 AM to 5:00
PM CST
Contact Customer
Service or enroll
online at:
Visit us online at
www.MyNationsta
rMTG.com or
contact the
Customer Service
Department to
request
Contact Customer
Service Center to
request necessary
forms.
ocwencustomers.c
om
Servicing Transfer Instructions User Guide
Chapter 5: Notification to Interested Parties and Good-bye Letters
1-800-475-0782
U.S. Bank Home
Mortgage
Attn: Customer
Service
4801 Frederica
Street
Owensboro, KY
42301
March 2014
5-5
Optional Information for the Good-Bye Letter
The table below contains optional information that Sellers may include in Good-bye
letter:
Servicer’s Web
site address
Will the borrower
receive monthly
billing statements
or a coupon
booklet?
Will the first
payment mailing
address differ from
subsequent
payments
received?
If yes to above,
when will the
borrower receive
new mailing
address
information
Contact
information for
questions
regarding escrow
collections
(removal of
escrows, MI, or
erroneous billing)
Optional Information for the Good-bye Letter
Central Mortgage
Homeward
Nationstar
Company
Residential, Inc.
Mortgage, LLC
www.centralmortg
ocwencustomers.c www.MyNationstar
ageonline.com
om
MTG.com
Coupon booklet
Monthly
Monthly
statements
statements
US Bank Home
Mortgage
www.usbankhome
mortgage.com
Monthly
statements
No
No
No
Yes
N/A
N/A
N/A
With first monthly
statement
Customer Service
1-800-366-2132
Customer Service
1-800-746-2936
Customer Service
1-855-430-8490
Customer Service
1-800-475-0782
cmcservicing@cen
tralmortgageonline
.com
Servicing Transfer Instructions User Guide
Chapter 5: Notification to Interested Parties and Good-bye Letters
March 2014
5-6
Chapter
Assignments
6
Instructions for Assignment
Each servicing delivery file must contain a copy of the assignment sent for recording.
Failure to provide evidence of an assignment sent for recording (in the Servicer’s name)
may result in late fees due the Servicer and Freddie Mac.
After the assignment is recorded, the Seller must forward the original, recorded
assignment together with the selling system Final Document Checklist to the Servicer’s
Final Recorded Documents Division.
Refer to the table below for Servicer specific assignment preparation information.
Information for Preparing the Assignment
Required
information
Central Mortgage
Company
Homeward
Residential, Inc.
Nationstar
Mortgage, LLC
U. S. Bank Home
Mortgage
Servicer’s name
as it must appear
on the
assignment. Do
not use
abbreviations
other than
permitted by the
Servicer.
Central Mortgage
Company
Homeward
Residential, Inc.
Nationstar
Mortgage, LLC
U.S. Bank
National
Association
State of
Incorporation
Arkansas
Delaware
New Jersey
United Sates of
America
County of
Incorporation
Pulaski
New Castle
Servicing Address
801 John Barrow
Road, Suite 1
Little Rock, AR
72205
1525 South Belt
Line Road,
Coppel, TX 75019
350 Highland
Drive
Lewisville, TX
75067
4801 Frederica
Street
Owensboro, KY
42301
Optional address
to be included in
assignment
endorsement
Same as above
Same as above
Same as above
Same as above
Questions on
assignment
endorsements
Kasey L.
Emmerling
501-716-4897
kemmerling@arve
st.com
And
finaldocuments@c
entralmortgageonli
ne.com
Joanne Wight
Joanne.wight@go
homeward.com
215-695-3605
assignment.inquiry
@nationstarmail.c
om
Debra Wiese
414-259-3807
Servicing Transfer Instructions User Guide
Chapter 6: Assignments
N/A
January 2014
6-1
Chapter
MERS® Mortgages
7
MERS Registered Mortgages
MERS registered mortgages, and mortgages originated with MERS as the original
Mortgagee of Record, are accepted by the following Servicers.
Information for MERS Registered Mortgages or MERS Mortgages
Servicer
Central Mortgage
Company
Homeward
Residential, Inc.
Nationstar
Mortgage, LLC
US Bank Home
Mtg
Member Org ID
1002026
1006689
1003972
1000212
Subservicer
Member Org ID
N/A
1000223
N/A
N/A
Primary Contact
MERS@centralmor
tgageonline.com
Debra.bergman@o
cwen1.com
Michelle
DeLosSantos
Anthony Wright
Phone Number
501-716-5698
319-236-5329
308-632-2762
MERS
questions/inquiries
send to
mersresearch@nat
ionstarmail.com
270-686-5494
Servicing Transfer Instructions User Guide
Chapter 7: MERS Mortgages
May 2014
7-1
Chapter
IRS Form 1098 Reporting
Requirements
8
Requirements for completion of IRS Form 1098
The IRS Form 1098, Mortgage Interest Statement, is an Internal Revenue Service (IRS)
form that details the amount of interest and mortgage-related expenses paid on a
mortgage during the tax year.
The Seller and the Servicer must comply with all IRS Form 1098 reporting requirements.
Example of IRS Form 1098:
Instructions relating to IRS Form 1098 are the “General Instructions for Certain
Information Returns” and the applicable “Instructions for Form 1098.” Both can be found
at www.irs.gov/form1098, or call 1-800-TAX-FORM (1-800-829-3676).
Servicing Transfer Instructions User Guide
Chapter 8: Form 1098 Reporting Requirements
May 2013
8-1
Chapter
Resolve Settlement/Funding
Errors
9
How to Resolve Settlement/Funding Errors
Errors in the amount disbursed to the Seller or funding adjustments wired to the Servicer
occur due to erroneous data entered in the selling system. Data delivered in the selling
system affecting amounts due the Seller or the Servicer can be reconciled post funding
between the Seller and the Servicer for:
 Other Funds Collected at Closing Amount (formerly known as Escrow Deposit)
 Unpaid Principal Balance discrepancies
Any reconciliation, correction or adjustment to the Other Funds Collected at Closing
Amounts transferred to the Servicer is the responsibility of the Seller and the Servicer.
The Seller and Servicer must adjust and reconcile these amounts after the Freddie Mac
Funding Date.
Freddie Mac will not adjust, calculate, refund or pay any amounts with respect to
the Other Funds Collected at Closing Amounts after the funding date. For each loan
for which Servicer informs the Seller of the need to adjust and reconcile the funding
adjustments, the Seller must research the discrepancy and transfer to the Servicer by wire,
any additional funds required within three (3) business day’s notification by the Servicer.
If the Seller fails to transfer any and all funds due the Servicer within three (3) business
days’ notice from the Servicer, then the Servicer may in its sole discretion, charge the
Seller a late fee of up to $500.
Other Funds Collected at Closing Amount (formerly known as Escrow
Deposit)
For incorrect amounts entered in the selling system under the section titled Other Funds
Collected at Closing Details, the reconciliation is conducted between the Seller and the
Servicer. Refer to the table below for instructions on how to resolve these error(s):
How to resolve settlement/funding errors for: Other Funds Collected at Closing Amount
If
Then
A refund is due the Seller
The Seller must provide the Servicer with
 Documentation to support a request for
refund
 Seller’s wire Instructions
 A fully executed Payment/Refund
Transmittal Form (located in Chapter 14 of
this user guide)
A refund is due the Servicer
The Seller must:
 Wire the amount due to the Servicer
 Fax a fully executed Payment/Refund
Transmittal to the Servicer
Servicing Transfer Instructions User Guide
Chapter 9: Resolve Settlement/Funding Errors
March 2014
9-1
Loan Acquisition Scheduled UPB Amount (formerly known as the
Unpaid Principal Balance)
When the Loan Acquisition Scheduled UPB Amount is delivered incorrectly, the Seller
must immediately report the error to the Servicer.
Errors in delivering an incorrect Loan Acquisition Scheduled UPB may result in:



A credit due the Seller for the UPB and SRP
A credit due the Servicer for the UPB and SRP
Repurchase of the mortgage by the Seller
Contact the Servicer directly to report the error using the contact information shown
below.
Central Mortgage
Company
Loretta Hogue
501-716-5635
[email protected]
and
acquisitions@centralm
ortgageonline.com
Report Loan Acquisition Scheduled UPB Errors
Homeward Residential, Inc. Nationstar Mortgage, LLC
[email protected]
FlowServicingAcquisitions
@nationstarmail.com
U. S. Bank Home
Mortgage
Jessica Green
270-686-5387
Use mailbox for all
inquiries.
Contact Pam Pedersen
308-632-5122, if necessary.
Servicing Transfer Instructions User Guide
Chapter 9: Resolve Settlement/Funding Errors
March 2014
9-2
The Servicer will coordinate the resolution with Freddie Mac and will notify the Seller on
the course of action to be taken. A resolution resulting in a system change (sometimes
known as a master file change) will be subject to a compensatory fee from the Seller, as
noted in Guide Section 78.51. A resolution resulting in a repurchase will be subject to
fees and other requirements as noted in Guide Exhibit 28A and Chapter 72 and Section
78.20.
The illustration below depicts the section of the selling system’s loan screen that contains
the data point for the Loan Acquisition Scheduled UPB Amount and the Last Paid
Installment Due Date (also referred to as the DDLPI).
Note: The selling system calculates the scheduled UPB (a feature available in the
loan pipeline) however; this feature does not advance the DDLPI date in accordance
with the Servicing Released Transfer requirements. If you use this tool, you must
return to the Create/Modify loan screen and edit the Last Paid Installment Due Date.
Note: For more information on funding adjustments and reconciliation of funding
adjustments, refer to Sections 1, 4 and 3.2 of Guide Exhibit 28Aand Guide Section
9.9 (c).
Payments and Refunds
This section provides information and instructions on how to forwards funds due the
Servicer and how to request refunds due the Seller.
Forward or Request Funds
The post settlement reconciliation of funds due the Seller or the Servicer is conducted
between the Seller and the Servicer. If funds are due either party, it is the Seller’s
responsibility to complete the Payment/Refund Transmittal Form and forward it to the
Servicer. Furthermore, for each loan for which the Servicer informs Seller of the need to
adjust and reconcile the Funding Adjustments, the Seller must research the discrepancy
and transfer to the Servicer by wire transfer any additional funds required. Freddie Mac
will not adjust, calculate, refund or pay any amounts with respect to the Escrow
deposits or temporary subsidy buydown funds after the Funding Date.
Servicing Transfer Instructions User Guide
Chapter 9: Resolve Settlement/Funding Errors
March 2014
9-3
Payments Due the Servicer or Refunds Due the Seller
Payments due the Servicer include:
 Principal& Interest (P&I) Payments sent by the borrower to the Seller after the
Freddie Mac funding date. Within one (1) Business Day of receipt, Seller must
transfer and forward to the Servicer via wire transfer or overnight delivery service
all funds received from mortgagors after the funding date (Sale Date). Refer to
Section 1.11 of Guide Exhibit 28A for a definition of the Sale Date.
 Shortage of escrow collections. Escrow shortages are due the Servicer regardless
of whether the amount was collected from the borrower.
 Shortage of temporary buydown subsidy. Temporary buydown subsidies are due
the Servicer regardless of whether the amount was collected from the borrower.
 Unpaid principal balance errors
Refunds due the Seller include:
 Over payment of escrow amounts
 Over payment of temporary buydown subsidy
 Unpaid principal balance errors
If the Seller fails to transfer any and all funds required pursuant to Guide Exhibit 28A,
the Loan Servicing Purchase and Sale Agreement within three (3) Business Days’ notice
from Servicer, then the Servicer may, in its sole discretion, charge Seller a late fee of up
to $500.
All funds the Seller receives from the borrower after the Freddie Mac funding date must
be transferred to the Servicer within one (1) Business Day of receipt via wire transfer or
overnight delivery service.
Use the Payment/Refund Transmittal Form to forward funds to or to request funds from
the Servicer. The Payment/Refund Transmittal form is located in Chapter 14 of this user
guide.
Refer to Guide Section 9.9, Exhibit 28A and Chapter 1 of this user guide for additional
guidance regarding the reconciliation of funds between the Seller and the Servicer.
Servicer Contacts for Reconciliations
The table below contains Servicer contact information for post settlement reconciliation
of funds due the Seller or the Servicer.
Servicer Contact Information for Payments and Refunds (Post Settlement Reconciliations)
Central Mortgage
Homeward
Nationstar
US Bank Home
Company
Residential, Inc.
Mortgage, LLC
Mortgage
Escrow Issues
Loretta Hogue
Recon_team@oc
Payment.Researc
Rhianne Wonick
[email protected]
wen1.com
h@NationstarMail. or Judy Dejna
and
com
acquisitions@central
Phone Number:
mortgageonline.com
262-373-4608,
262-373-4618
Phone Number:
501-716-5635
Fax Number:
800-366-2132
262-373-4787
Servicing Transfer Instructions User Guide
Chapter 9: Resolve Settlement/Funding Errors
March 2014
9-4
Servicer Contact Information for Payments and Refunds (Post Settlement Reconciliations)
Central Mortgage
Homeward
Nationstar
US Bank Home
Company
Residential, Inc.
Mortgage, LLC
Mortgage
All Other Issues
Loretta Hogue
Recon_team@oc
Forward
Jessica Green
[email protected]
wen1.com
Transmittal to:
and
Payment.Researc
Phone Number:
acquisitions@central
h@NationstarMail. 270-686-5387
mortgageonline.com
com
Fax Number:
Phone Number:
270-686-5566
501-716-5635
800-366-2132
Wire Information Bank Name:
Bank Name:
Bank Name:
Bank Name: US
ARVEST Bank
Wells Fargo Bank, Wells Fargo Bank
Bank MKE
N.A.
City & State:
City & State:
City & State:
City & State:
Little Rock, AR
San Francisco, CA San Francisco, CA Milwaukee, WI
ABA#: 082900872
ABA #: 121000248
ABA#: 121000248
ABA#: 075000022
Beneficiary Name:
CMC Flow
Beneficiary Name:
Ocwen Loan
Servicing ITF
Various Investors
and Mortgagors
Beneficiary Name:
Nationstar
Mortgage, LLC
Beneficiary Name:
US Bank Home
Mortgage
Beneficiary
Account #:
1012304
Beneficiary
Account #:
4124823352
Beneficiary
Account #:
192080158
Other:
Other:
Beneficiary
Account #:
4121967343
For Credit to
Payment Clearing
Account
Other:
N/A
Attn: Cashiering
Department
Wire Detail
Spreadsheets
should be sent to:
cash.wires@natio
nstarmail.com
N/A
Reference: Loan
#/Borrower
Name/Property
Address
Forward PITI
payments
received from
the borrower
CMC
801 John Barrow
Road, Suite 1,
Little Rock, AR
72205
Servicing Transfer Instructions User Guide
Chapter 9: Resolve Settlement/Funding Errors
NOTE: All wires
require loan level
detail in excel
format to:
STMwiredetail@ocwen.
com
Ocwen Loan
Servicing, LLC
P.O. Box 6440
Carol Stream, IL
60197-6440
Other:
Marina Reyes
AVP Account
Services: 469-5492014
Nationstar
Mortgage LLC
Attn: Payment
Processing,
350 Highland
Drive, Lewisville,
TX 75067
US Bank Home
Mortgage
Attn: Payment
Processing
4801 Frederica
Street,
Owensboro, KY
42301
March 2014
9-5
Late Fees
10
Late or Incorrect Delivery to the Servicer
The Seller must comply with all documentation delivery requirements outlined in the
Loan Servicing Purchase and Sale Agreement for the Servicing Released Sales Process
(Exhibit 28A of the Guide). Failure to do so may result in:





Suspension or termination from the selling system.
Untimely set-up of the loan record. The Servicer could potentially claim nonownership of the servicing of the loan for lack of a proper and accurate transfer.
The Seller may incur late fees assessed by the Servicer of up to $500 per late
and/or incorrect loan file delivery and wire reconciliation.
The Seller may incur fees assessed by Freddie Mac of up to $500 per late and/or
incorrect loan file and wire reconciliation.
Refer to Section 4.2 of Guide Exhibit 28A.
Servicing Transfer Instructions User Guide
Chapter 10: Late Fees
May 2013
10-1
Chapter
Final Documents
11
How to Forward Final Documents
Final documents for each loan record are due the Servicer immediately upon completion
of recording or finalization but not later than six (6) months (180 days) of the Freddie
Mac funding date. The Final Document Checklist is loan specific. Final documents must
be attached to a fully executed Final Document Checklist. Do not attach or commingle
final documents for other loans using a single Final Document Checklist.
Final documents consist of but are not limited to the following:






Title Policy and/or endorsements
Recorded Mortgage Deed of Trust (Security Instrument)
Recorded Assignment from the Seller to the Servicer
Intervening Assignments if the mortgage was not originated by the Seller
Recorded Power of Attorney or copy of Power of Attorney with original recording
receipt
Other
The Servicer is entitled to charge the Seller a fee (Late Document Fee) equal to $100 per
loan per month for any loan that is missing an original final document that has not been
delivered to the Servicer or the Designated Custodian, as applicable, within six (6)
months of the funding date. The fee will begin to accrue on the first day of the seventh
(7th month after the Funding Date. For more information on late fees, refer to Section
6.3 of Guide Exhibit 28A, Loan Servicing Purchase and Sale Agreement for the
Servicing Released Sales Process.
Servicing Transfer Instructions User Guide
Chapter 11: Final Documents
May 2014
Page 11-1
The table below contains the Servicer’s instructions for forwarding final documents.
Where to
forward
Final
Documents
Contact
name and
phone
number
Email
address
Instructions for Forwarding Final Documents
Central Mortgage
Homeward
Nationstar
Company
Residential, Inc.
Mortgage, LLC
Central Mortgage
Indecomm Global
Nationstar
Company
Services
Mortgage, LLC
Attn: Final Docs
2925 Country Drive, Attn: Doc Admin
801 John Barrow
St. Paul, MN 55117
350 Highland
Road, Suite 1
Mail Stop Code FD
Drive, Lewisville,
Little Rock, AR
– HR - 9000
TX 75067
72205
Kasey L. Emmerling
Final Docs
Final Document
501-716-4897
Department
Department
501-716-5788 (fax
651-415-9379
972-316-5425
[email protected]
om
&
finaldocuments@centr
almortgageonline.com
OcwenHRM_ViewP
[email protected]
Final.Docs@natio
nstarmail.com
U.S. Bank Home
Mortgage
U.S. Bank National
Association
Attn: Kim Kintop
809 S. 60th Street,
Suite 210
West Allis, WI 53214
Kim Kintop
414-259-3814
Kim.Kintop@usbank.
com
Final documents must be attached to a fully executed Final Document Checklist. The
Final Document Checklist is located in Chapter 14 of this user guide.
Servicing Transfer Instructions User Guide
Chapter 11: Final Documents
May 2014
Page 11-2
Chapter
Repayment of the Servicing
Released Premium
12
Repayment of the Servicing Released Premium (SRP) to the Servicer
The Servicer is due reimbursement of the servicing released premium if:


The mortgage payoff occurs within 120 days of the Freddie Mac Funding
Date
Freddie Mac requires a repurchase within 60 months of the Freddie Mac
Funding Date
Payoffs
Servicing Released Mortgages paid in full within 120 days of the Freddie Mac
Funding Date are subject to 100 percent SRP recovery by the Servicer. Sellers
must return/repay the full SRP to the Servicer. Servicers will bill the Sellers
directly for the SRP to be repaid.
Repurchases
If the Seller is required by Freddie Mac to repurchase a loan, the repurchase
request will be sent directly to the Seller and a copy to the Servicer. Upon receipt
of the repurchase request, the Seller must contact the Servicer’s designated
business area to make arrangements for repurchase. The amounts due for a
repurchase (including all or a portion, as applicable, of the Servicing Released
Premium) must be sent to the Servicer which then reports the repurchase and
remits the proceeds to Freddie Mac in accordance with the requirements in Guide
Section 78.20 (see the table below for Servicing Released Premium repayment
schedule for repurchases). Once Freddie Mac has received the repurchase amount
due from the Servicer, the Note will be released and returned to the Servicer.
Upon receipt of the original Note from the Designated Custodian, the Servicer
will process the necessary Mortgage transfer documentation and return the
original file along with its contents directly to the Seller.
The Servicer may charge Seller a $200 repurchase fee for each loan that Seller is
required to repurchase. Seller shall remit payment of such repurchase fees
directly to Servicer.
Servicing Transfer Instructions User Guide
Chapter 12: Repayment of the Servicing Released Premium
May 2014
12-1
SRP Repayment Schedule
The table below contains the SRP Repayment Schedule as noted in Exhibit A to
the Guide Exhibit 28A, Loan Servicing Purchase and Sale Agreement for the
Servicing Released Sales Process (SRSP).
SRP Repayment Schedule
Time from date of purchase of
Percent of SRP to be
Servicing Rights
Repaid
Up to 12 months
100%
13 to 24 months
75%
25 to 36 months
50%
37 to 60 months
25%
Greater than 60 months
0%
Servicer Contact for SRP Reimbursement
The table below contains Servicer contact information relating to the reimbursement of
the SRP.
Nationstar
Mortgage, LLC
Servicer Contact for Reimbursement of SRP
Contact Information for
Contact Information for PostRepurchase Amounts
Repurchase Release of File and Funds
Toni Cox
Toni Cox
[email protected]
[email protected]
501-716-4645
501-716-4645
[email protected]
[email protected]
Kim Covington
Kim Covington
469-645-3080
469-645-3080
Repurchase Team
Repurchase Team
[email protected]
[email protected]
U.S. Bank Home
Mortgage
Debra Wiese
414-773-3807
Servicer Name
Central Mortgage
Company
Homeward
Residential, Inc.
Servicing Transfer Instructions User Guide
Chapter 12: Repayment of the Servicing Released Premium
Debra Wiese
414-773-3807
May 2014
12-2
Chapter
Servicer Contact Information
13
Servicer Call Trees for Sellers and for Borrowers
The Servicer call trees contain important points of contact for each Servicer. This
chapter contains separate call trees the Servicers have created for Seller and for
borrower use.
Be sure to refer to the appropriate call tree when contacting the Servicer.
Central Mortgage Company Seller Call Tree
Central Mortgage Company, Servicer ID 120787
Seller Use Only
Department
Contact Name
Phone Number
New Loan Set-Up
Loretta Hogue
501-716-5635
Escrow set up (Taxes, Hazard, Mortgage
Vicki L. McClendon
501-716-5631
Insurance, Flood Insurance)
[email protected]
Document Control (Outstanding and missing
documentation)
Accounting
Final Documents
Kasey L. Emmerling
Incorrect Unpaid Principal Balance
Repurchase Questions
Loretta Hogue
Misty Abbott
Loretta Hogue
Kasey L. Emmerling
501-716-4897
[email protected]
501-716-5635
501-716-4897
[email protected]
501-716-5635
501-716-6011
[email protected]
Central Mortgage Company Borrower Call Tree
Central Mortgage Company
Borrower Use Only
Department Name
Phone Number
Customer Service
1-800-366-2132
Escrow payment issues/Escrow Analysis
1-800-366-2132
Billing Questions (Late payments, Incorrect billing address,
1-800-366-2132
Erroneous charges)
Removal of Mortgage Insurance
1-800-366-2132
Removal of Escrows/Monthly impounds for Taxes and Insurance
1-800-366-2132
Foreclosure
1-800-366-2132
Mortgage Life Insurance
1-800-366-2132
Automatic Payment Drafting
1-800-366-2132
Payoff Department
1-800-366-2132
Servicing Transfer Instructions User Guide
Chapter 13: Servicer Contact Information
May 2014
13-1
Homeward Residential, Inc., Seller Call Tree
Homeward Residential, Inc., Servicer ID 159435
Seller Use Only
Department
Contact Name
Phone Number
New Loan Set-Up
[email protected]
Email only
Escrow set up (Taxes, Hazard,
[email protected]
Email only
Mortgage Insurance, Flood
Insurance)
Document Control (Outstanding Tracy Hillsgrove
561-682-7824
and missing documentation)
Accounting
[email protected]
Final Documents
Final Docs Department
651-415-9379
OcwenHRM_ViewPoint@Indecom
m.net
Incorrect Unpaid Principal
[email protected]
Email only
Balance
Repurchase Questions
Kim Covington
[email protected]
469-645-3080
Homeward Residential, Inc., Borrower Call Tree
Homeward Residential, Inc.
Borrower Use Only
Department
Customer Service
Escrow payment issues/Escrow Analysis
Billing Questions (Late payments, Incorrect billing address, Erroneous
charges)
Removal of Mortgage Insurance
Removal of Escrows/Monthly impounds for Taxes and Insurance
Foreclosure
Mortgage Life Insurance
Automatic Payment Drafting
Payoff Department
Servicing Transfer Instructions User Guide
Chapter 13: Servicer Contact Information
Phone Number
1-800-746-2936
1-800-746-2936
1-800-746-2936
1-800-746-2936
1-800-746-2936
1-800-746-2936
1-800-746-2936
1-800-746-2936
1-800-746-2936
May 2014
13-2
Nationstar Mortgage, LLC Seller Call Tree
Nationstar Mortgage, LLC, Servicer ID 157360
Seller Use Only
Department
Contact Name
Phone Number
Customer Service
Customer Service
CustomerServiceFlow@Nati
onstarMail.com
New Loan Set-Up
Flow Acquisitions
FlowServicingAcquisitions@
Department
nationstarmail.com Note:
use mailbox for all inquiries.
Contact Pam Pedersen 308632-5122, if necessary.
Escrow set up (Taxes, Hazard,
Flow Acquisitions
FlowServicingAcquisitions@
Mortgage Insurance, Flood
Department
nationstarmail.com
Insurance)
Document Control (Outstanding and
Doc Administration
Final.Docs@NationstarMail.
missing documentation)
Department
com
Accounting
Flow Acquisitions
FlowServicingAcquisitions@
Department
nationstarmail.com
Final Documents
Doc Administration
Final.Docs@NationstarMail.
Department
com
Incorrect Unpaid Principal Balance
Flow Acquisitions
FlowServicingAcquisitions@
Department
nationstarmail.com
Repurchase
Repurchase Team
repurchases@nationstarmail
.com
Nationstar Mortgage, LLC Borrower Call Tree
Nationstar Mortgage, LLC
Borrower Use Only
Department
Phone Number
Customer Service
Customer Service 1-855-430-8490
Escrow payment issues/Escrow Analysis
Customer Service 1-855-430-8490
Billing Questions (Late payments, Incorrect
Customer Service 1-855-430-8490
billing address, Erroneous charges)
Removal of Mortgage Insurance
Customer Service 1-855-430-8490
Removal of Escrows/Monthly impounds for
Customer Service 1-855-430-8490
Taxes and Insurance
Foreclosure
N/A
Mortgage Life Insurance
Customer Service 1-855-430-8490
Automatic Payment Drafting
Customer Service 1-855-430-8490
Payoff Department
Customer Service 1-855-430-8490
Servicing Transfer Instructions User Guide
Chapter 13: Servicer Contact Information
May 2014
13-3
U.S. Bank Home Mortgage Seller Call Tree
U.S. Bank Home Mortgage, Servicer ID 589603
Seller Use Only
Department
Contact Name
Phone Number
New Loan Set-Up
Jessica Green
270-686-5387
jessica.green@usbank
.com
Escrow set up (Taxes, Hazard, Mortgage
Jessica Green
270-686-5387
Insurance, Flood Insurance)
jessica.green@usbank
.com
Document Control (Outstanding and missing
documentation)
Jessica Green
jessica.green@usbank
.com
270-686-5387
Accounting
Rhianne Wonick
Judy Dejna
Kim Kintop
Jessica Green
jessica.green@usbank
.com
Debra Wiese
262-373-4608
262-373-4618
414-259-3814
270-686-5387
Final Documents
Incorrect Unpaid Principal Balance
Repurchase Questions
414-259-3807
U.S. Bank Home Mortgage Borrower Call Tree
U.S. Bank Home Mortgage
Borrower Use Only
Department Name
New Loan Acquisitions Customer Service
Escrow payment issues/Escrow Analysis
Billing Questions (Late payments, Incorrect billing address,
Erroneous charges)
Removal of Mortgage Insurance
Removal of Escrows/Monthly impounds for Taxes and Insurance
Foreclosure
Mortgage Life Insurance
Automatic Payment Drafting
Payoff Department
Servicing Transfer Instructions User Guide
Chapter 13: Servicer Contact Information
Phone Number
1-800-475-0782
1-800-365-7772
1-800-475-0782
1-800-475-0782
1-800-475-0782
Will be provided as applicable
Customer Service
1-800-475-0782
1-800-365-7772
May 2014
13-4
Chapter
Checklists and Forms
14
The checklists and forms referenced in this chapter will assist you in meeting the Servicer’s
packaging and delivery requirements for the Servicing Released Sales Process.
Sellers may duplicate the applicable checklists and forms as needed:
Name
Document Checklist
Final Document Checklist
Borrower Mailing and Billing Address
Certification Form
Payment/Refund Transmittal Form
Servicing Transfer Instructions User Guide
Chapter 14: Checklists and Forms
Referred to in
 Chapter 3: Package and Deliver
Documents
 Chapter 4: Outstanding Documents
 Chapter 11: Final Documents
 Chapter 1: Introduction

Chapter 9: Resolve
Settlement/Funding Errors
May 2014
Page 14-1
Selling System Document Checklist
Borrower Name:
Property Address:
Seller Name
Freddie Mac Seller Number
Contact Name
Phone Number
Contact Email address
Fax Number
Freddie Mac Investor Contract Identifier #
Lot
Critical
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Block
Freddie Mac Loan #
Subdivision
Seller Loan Identifier #
Borrower Closing Date
Freddie Mac Settlement
Date
Servicer Loan # (if available)
Document Name (Documents That Are Not Originals Must Be Certified True Copy)
X=Attached
or N/A
Fully Executed Freddie Mac Selling System Document Checklist
Freddie Mac Selling System Funding Details Report (Final)
Flood Certification Evidencing Life of Loan Coverage, Flood Zone and Proof of Transfer
Tax Information Sheet (Contains Tax ID#S, Tax Authorities Name & Address, Date Last Paid, Next Due Date). If
New Jersey Property, include Tax Certificate
Signed Final HUD-I Settlement Statement AND Addendum for Refinanced mortgages
Escrow Disclosure Statement /Escrow Instructions/Signed Escrow Waiver Notification
evidencing items to be waived
IRS W-9 Evidencing All Borrower Social Security Numbers
Copy of Note, Riders and Note Modification
NY Property – all documentation required for NY CEMA
Copy of Mortgage (Deed of Trust), Applicable Riders And Legal Description
Manufactured Housing Real Property Certificate Documents (or assigned COT with proper UCCs)
Copy of Assignment to Servicer or verification of MERS Successful Transfer of Servicer
PMI Certificate and Endorsements, if applicable
Form 1008/1077 Uniform Underwriting and Transmittal Summary
Final Loan Application(s) Signed By All Borrowers (FHLMC 1003)
Complete appraisal documentation as per underwriting/approval guidelines
Mailing Address Certification (If Borrower’s billing address is different from the property address)
Legal Description (Copy)
Ground Rents/Lease Agreement
Signed Homeowners Authorization Letter (NJ, NY & IL Only)
Homeowner Option Letter (WI & MD Only)
Hazard Insurance Policy and/or Other Insurance Policies (Including Certificate of Insurance) and
Endorsement Change Letter
PMI Disclosure for Conventional Loans with MI/PMI
Copy of Buydown Agreement
First Payment Letter
Borrower Payment History (required for seasoned loans, loans with interest credit or where UPB was amortized
down) payment history must reflect P&I Payment Amounts and Due Dates and escrow amounts applied)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Rural Housing Loans, Loan Note Guarantee
Title Policy Commitment
Borrower’s Goodbye Letter
All Applicable Loan Sale Notification Letters (Hazard, Flood, PMI, Tax, Etc.)
Credit Report And Evidence of Borrower Credit Score
Signed Final Truth In Lending
Power of Attorney
Executed USA Patriot Act Notice to Applicants
Name Affidavit
Final LP Underwriting Findings Along with LP Key & Transaction Number
Final Underwriting Approval If Non LP Loan
All Conditions of Loan Approval (whether LP or manually underwritten)
Signed Right of Rescission Notification
Loan Disclosure Statements Signed By Borrower At Time of Application
All Remaining Credit Documents: VOE, Pay stubs, W-2 Statements, Tax Returns, VOD, Bank Statements,
Divorce Decree, Lease Agreements, Etc.
Chapter 14: Checklists and Forms
Page 14-2
Selling System Final Document Checklist
Date Forwarded To Servicer
Freddie Mac Seller Number
Borrower’s Last Name
Freddie Mac Investor Contract Identifier
Property Address
Freddie Mac Loan Number
Seller Name
Servicer Loan Number (if available)
Contact Name
Contact Phone Number
Contact Fax Number
Seller Loan Identifier (Loan Number)
Contact Email Address:
Note: All documents attached hereto, must be original final documents
DOCUMENT NAME
X = ATTACHED
Title Policy
Endorsements to Title Policy
Recorded Mortgage Deed of Trust
Recorded Assignment (Seller to Servicer)
Intervening Recorded Assignments (Trail of assignments if loan was
not originated by Seller)
Other: (Seller to complete document name)
Other: (Seller to complete document name)
This section to be completed by the Servicer
Servicer’s Required Signoff
Servicer Signoff Date
Exhibit 28A, 6.3:
Servicer shall be entitled to charge Seller a fee ("Late Document Fee") equal to $100.00 per Loan per month on those Loans for which
all original final documents specified in the Final Documents section of the Servicing Transfer Instructions have not been delivered to
Servicer or the Designated Custodian within six (6) months of the Sale Date. Such Late Document Fee shall begin to accrue on the
first day of the seventh (7th) month after the Sale Date. Notwithstanding the foregoing, Servicer shall not impose a Late Document
Fee if Seller's failure to deliver an original Loan document is caused by the failure of the applicable recording office to record and
return an original Loan document, provided Seller, in Servicer's reasonable judgment, has exercised and continues to exercise
reasonable good faith effort to fulfill its obligation hereunder.
Chapter 14: Checklists and Forms
Page 14-3
Complete this form only if the borrower’s billing address is different from the subject property address.
Selling System
Borrower Mailing and Billing Address Certification Form
Seller Loan Identifier (Seller Loan
Number)
Freddie Mac Loan Number
Freddie Mac Investor Contract
Identifier
Borrower Name
Occupancy Type (Owner Occupied,
Second Home, Investment, etc.)
Subject Property Address
Borrower’s name to appear on Billing
Statement/Coupon Booklets
Borrower Billing address
Borrower Billing Phone Number
Date Forwarded To Servicer
Freddie Mac Seller Number
Borrower’s Last Name
Freddie Mac Investor Contract Identifier
Property Address
Freddie Mac Loan Number
Seller Name
Servicer Loan Number (if known)
Contact Name
Contact Phone Number
Contact Email Address:
Contact Fax Number
Seller Loan Identifier (Loan Number)
This section to be completed by the Servicer
Servicer’s Required Signoff
Servicer Signoff Date
Chapter 14: Checklists and Forms
Page 14-4
Selling System
Payment/Refund Transmittal Form
Seller Information
Seller Name
Freddie Mac Seller Number
Contact Name
Contact Phone Number
Seller Contact Email Address
Mortgage Loan Information
Seller Loan Identifier (Seller Loan Number)
Freddie Mac Loan Number
Freddie Mac Investor Contract Identifier
Borrower Name
Property Address
Servicer Loan Number (if available)
Payment Information
Payment Amount
Payment Type
PITI
ESCROW: (Circle type below)
Escrow
payment/shortage/reserves or
cushion
PRINCIPAL
CURTAILMENT/REDUCTION
OTHER: DESCRIBE
$
$
Date Payment To Be Applied
Month
Day
Year
Month
Day
Year
$
Type of escrow: Taxes, MI,
Hazard, Flood or Other:
Month
Day
Year
$
Month
Day
Year
Forward Check
Forward endorsed check to Servicer along Attention:
with this Transmittal to the attention of
Servicer address
Servicer Contact Phone Number
Chapter 14: Checklists and Forms
Page 14-5