1. business and industrial
2. agriculture and forestry
3. crops and seed

Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 1
Orchard Brands Distribution Center
Irvine, Pa.
Vendor Compliance Manual
Revised
September 2013
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 2
Table of Contents
Congratulations and Welcome………………………………………………………….…3
Required Shipping Documents.……………………………………………………………4
Contact Information…………………………………………………………………………..5
I.
Electronic Data Interchange (EDI)/ESPS………………………………………………7
II.& III. Contacts & Requirements for Inbound Shipments…………………………………..9
IV.
Carton Labeling Requirements……………………………………………………………12
V.
EDI & Carton Labeling Requirements………………………………………………….22
VI.
Unit Labeling Requirement………….…………………………………………………….24
VII.
Packaging Information Prior To Shipping……………………………………………30
VIII.
Packaging: Apparel/Shoes………..………………………………………………………33
IX.
Standard Fold / Polybag sizes/Backers Apparel………………………………….37
X.
Item on Hangers……………………………..…………..………………………….………39
XI.
Packaging for Home Soft Goods/Textiles……….…………………………………..42
XII.
Hard Goods-Non Apparel Unit Packaging…………………………………………….45
XIII.
Master Cartons for Apparel/Home Soft Goods/Textiles….…………………..…48
XIV.
Master Cartons for Hard Goods..……………………………………………….……….50
XV.
Re-mailer………….…………..………………………………………………………………..52
XVI.
Food and Floral Specifications…………………… …………………………………....55
XVII.
Individual Boxes Palletized and Shrink Wrapped…………………………………58
XVIII.
Hazardous Materials………………………………………………………………….…….60
XIX.
Vendor Chargebacks………………………………………………………………….…….61
XX.
Vendor Acknowledgement Form……………………………………………………...62
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 3
Congratulations & Welcome
Chances are if you are reading this manual it is because we are now a team. The Orchard Brand’s
Catalogs of Appleseed’s/Tog Shop, Bedford Fair, Blair, Cowards, Draper’s & Damon’s, Old Pueblo
Traders, Norm Thompson, Sahalie, Solutions , Gold Violin , Willow Ridge,WinterSilk’s and Linen
Source are proud to be working with you and we have spent good effort to explain our needs and
requirements at the Orchard Brands Distribution Center in Irvine Pa. At various points in this
manual Norm Thompson, Sahalie, Solutions and Gold Violin may be referenced as NTO, the entire
Arizona Mail Order group (Bedford Fair, Cowards, Intimate Appeal, Old Pueblo Traders and Willow
Ridge) may be referenced as AMO, Draper’s and Damon’s may be referenced as D&D, Appleseed’s
& The Tog Shop may be referenced as AT, Winter Silks may be referenced as WS and Linen
Source may be referenced as LS.
This manual covers all areas and requirements related to receiving of goods, EDI, shipment
paperwork, cartons, carton labeling, unit labeling, packaging of the product, the palleting process
as well as the charge back policy for non-compliance.
If for any reason, you are unable to comply with the requirements listed in this manual, you will
need to contact the distribution center prior to shipping using the appropriate contacts listed
throughout the manual.
Orchard Brands is excited to be working with you and we hope this manual can answer your
questions. If for any reason you are unclear about a specific requirement we are asking for then
please never hesitate to contact us directly. The longer you wait to ask for clarification, or even
neglect to do so at all, could potentially put you at risk for significant charge backs. We have
many long term relationships with suppliers, and hope we can add you to the list.
At the end of this manual on page 62, there is a Vendor
Acknowledgement Form that will need to be filled out and
returned to us within 3 weeks after receipt of this manual so
we have record of you receiving it and also have your most
current contact information on file incase we need to reach
you.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 4
Required Documents for shipments received to the
Irvine Pa Distribution Center
**These below are the minimum requirements to ship your
order to this Distribution Center. Failure to comply with
these 6 requirements will result in a chargeback against
your shipment. **
1. 1.Packaging Request Form – Packaging Request Form- This
form can be found on page 32 for Apparel, Shoes, and
Accessories and page 31 for all other items. Please fill out this
form and fax or e-mail it to arrive no less than two weeks prior
to your shipment arriving here. (This form is required only prior
to the first time a product is shipped to OBDC).
2.Traffic Notification Form – This form can be found on page 11
* This document is only required for Domestic and LDP Import Vendors. Not required for
Direct Sourced Import FOB Vendors*
**eSPS Approved LDP Vendors/Agents** : Please send a copy of your delivery report
when you are ready to ship to : [email protected]
3. EDI ASN sent no less than 24
Hours prior to the shipment arriving here.
*For Direct Sourced vendors - If you are using our eSPS system – You will need to
assure your eSPS Carton Listing Report is returned to the Orchard Brands office once
your shipment is packed to assure we have the needed ASN in time for the shipment
arriving at our Distribution Center
4. UCC 128 Carton Labels on each master carton shipped into the
Orchard Brands Distribution Center. Samples of UCC Carton Labels by
Brand can be found on pages 13-17
5. Bill Of Lading with the shipment
6. Unit Labels -Each item must be labeled with a unit label with our
item detail and barcoded SKU on it. These must be purchased from
one of the label providers listed. Please see details on this process on
pages 24-28 of this manual.
Orchard Brands Compliance Manual
Issued:
Revised:
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September
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2013
Orchard Brands
Page 5
Domestic Vendors
If we can be of any further assistance to you at all regarding your Orchard Brands order, please
contact the following staff:
Receiving Issues: Joanne Majercik
Phone (814) 563-5232
Email: [email protected]
EDI/Labeling Issues:
Jenn Gray - Primary Contact
Phone (814) 563-5275
Email [email protected]
Renee Schott – Secondary Contact
Phone (814) 563-5250
Email [email protected]
Packaging/Charge backs: Rhonda Brunecz
Phone (814) 563-5251
Email: [email protected]
Packaging/Charge backs: Chris Harvey
Phone (814) 563-5265
Email: [email protected]
Packaging/Chargebacks: Melissa DiMattio
Phone (814) 563-5145
Email: [email protected]
Traffic/Routing: Michelle Maille
Phone (814) 563-5130
Email: [email protected]
Corporate Policy & Appeals: Andrew Franklin
Phone (814) 563-4190
Email [email protected]
Orchard Brands Compliance Manual
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Revised:
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September
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2013
Orchard Brands
Page 6
Direct Sourced Overseas Vendors
For orders sourced through Orchard Brands Global Sourcing office
(Blair, AMO, Bedford Fair,Appleseeds,Drapers and Damon’s, Linen Source, Norm Thompson, Sahalie,
Solutions and Gold Violin) please contact the applicable office in Delhi & Hong Kong. They will serve as a
contact point with the Orchard Brands Distribution Center staff.
For other Direct Sourced overseas vendors:
Blair, AMO, Bedford Fair, Appleseeds,Drapers and Damon’s, Linen Source you can
email [email protected] for any questions you might have. Please identify in your email the specific brand
you are providing product.
Orchard Brands Compliance Manual
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2013
I.
Orchard Brands
Page 7
Electronic Data Interchange - EDI /ESPS
Orchard Brands requires the use of Electronic Data Interchange through (EDI) or (eSPS) and
SSCC Carton Labeling for sending the shipment information, specifically using the 856 Advanced
Ship Notice (856 ASN) for Domestic Vendors and eSPS for International Vendors.
EDI 856 ASN’s and eSPS Carton Listing Reports reduce operational costs by improving accuracy
and reducing paperwork.
Orchard Brands requires that the ASN be sent to our distribution center no less than 24 hours in
advance of the shipment arriving at the Orchard Brands Distribution Center.
For All Domestic Vendors, EDI is required
All vendors must utilize EDI or be subjected to possible charge backs for the time and supplies
related to the Orchard Brands Distribution Center inputting the required data into the Warehouse
Management Software System (WMS) and/or producing carton labels. Once a vendor is in the
testing or set up phase to work with us using EDI the vendor will be permitted to send in a
manual carton detail manifest during the set up and testing process until it is complete as long as
this is done within a reasonable amount of time ( no more than 4 weeks ). If the vendor drops
from the process or fails to follow through on a timely basis then the chargebacks will be issued.
For Vendors sourced through Orchard Brands Global Sourcing Offices or otherwise
Direct Sourced
For vendors sourced through Orchard Brands International offices or direct imports for Blair, AMO,
Bedford Fair, Appleseeds, Tog Shop, Drapers & Damon’s, Linen Source,Wintersilk’s,NTO, Sahalie,
Solutions , Gold Violin, bar coded carton labels and ASN’s will be arranged through our ESPS
software. The Orchard Brands India office will create a manifest (carton listing report) and
provide you with a PDF for carton labels.
If you need a copy of the Easy Reference Guide with instruction for this procedure please contact
[email protected] or [email protected]
If using the ESPS option, a complete set of shipment documents should be sent via e-mail in a
PDF format to [email protected]
Those who are not yet using eSPS are required to send the following information for each
shipment:

Detailed Manifest at Case Level – ASN/Carton Listing

Bill of Lading
Orchard Brands Compliance Manual
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September
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2013
Orchard Brands
Page 8
EDI General Information & Requirements
If you are EDI capable or would like more information concerning EDI, please contact Orchard
Brand’s EDI specialists at: [email protected]
After a vendor has contacted our EDI team and a decision has been made to move forward with,
or pursue further information about EDI implementation, there are many companies that provide
EDI services that vendors can utilize. Listed on the following page are some companies that we
have worked with here at Orchard Brands. These are just suggestions, and Orchard Brands does
not mandate your use of these companies. It should be noted though that our preferred and most
experienced provider is SPS Commerce
Data Trans Solutions [email protected] 800-469-0877
SPS Commerce [email protected] 866-245-8100
DI Central www.dicentral.com or 1-281.480.1121
True Commerce www.truecommerce.com or 1-888-268-8405
Sterling Commerce www.sterlingcommerce.com or 1-800-299-4031
1EDISource www.1edisource.com or 1-800-EDI-1EDI
Innovative Systems www.isllc.com or 949-707-1560
Spring Systems, Inc. [email protected] 888-275-2160 option 2
Ez Comm [email protected] 877-765-3564
Covalent Works sales@covalentworks 713-933-0594
Tradelink One [email protected] 203-876-1301
Banyan Commerce [email protected] 905-947-1904
Cressida Associates [email protected] 201-384-2414 ext 131
B2B Gateway [email protected] 401-491-9595
Orchard Brands Compliance Manual
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September
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2013
Orchard Brands
Page 9
Contact and Paperwork Requirements for Inbound Shipments
> than 300 LBS or more than 15 cartons regardless of weight
The following requirements are requested five days prior to shipment but must be received a minimum 48
hours in advance of the ship date.
Domestic EDI Vendors
1)
Vendor will contact CH Robinson for Routing Instruction.
E-mail – [email protected] and [email protected]
Or
Call – 1-866-392-7005
2)
Send Electronic 856 ASN via EDI
3)
BOL is required.
4)
Traffic Shipment Notification Form on Page 11 is required
All Domestic Vendors who are not yet EDI
1)
Vendor will contact CH Robinson for Routing Instruction.
E-mail – [email protected] and [email protected]
Or
Call – 1-866-392-7005
2) Fax Manifest with case level detail to Chief Receiving Clerk – Fax number
(814) 563-5204 or [email protected]
3) BOL is required
4) Traffic Shipment Notification Form on Page 11 is required
ESPS Vendors
1) Confirmed Carton Listing Report e-mailed to [email protected] The Confirmed Carton
Listing Report serves as the manifest.
All Vendors
*Send ON All SHIPMENTS -- Traffic Shipment Notification (See form on page 11) by
Please send to [email protected] or 814-563-5207
and to CH Robinson [email protected]
****Bills of Lading Should be Marked*****
Prepaid 3rd Party To:
CHR LTL
14800 Charlson Rd
Suite 2100
Eden Prairie MN 55347
SHIP TO ADDRESS
(Please Specify Brand To Be Charged)
Specify Brand % Orchard Brands
Rtes 6 and 62
Irvine, PA 16329
Failure to comply with these routing guidelines in their entirety will result in a chargeback for any additional cost incurred
and is subject to a minimum $50.00 handling fee
Orchard Brands Compliance Manual
Issued:
Revised:
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September
2008
2013
Orchard Brands
III Contact and Paperwork Requirements for Inbound
Shipments < than 300 LBS or less than 15 cartons
Please follow instructions below for
Shipments
< 300 lbs or less than 15 cartons - Do
Not Call CH Robinson. Please Follow
Instruction Below
Vendors Shipping via FedEx must provide the applicable brand inventory buyer of tracking numbers
All Shipments under < 300 lbs Contact FedEx Ground Collect
*FEDEX GROUND COLLECT is a special program designed for vendor inbound
shipping to our DC's
The following options are available to ship FedEx Ground Collect to
process shipment
1) To print your own shipping labels, you may use your current
FedEx.com Login and enter in the following fields:
"Service Type" select FedEx Ground
" Billing Details" select Collect
“PO Number must be entered in the Reference Field
or
2)Contact FedEx Ground Collect (1-800-463-3339) To Order Generic
Ground Bar Code Labels
Please use this info below to determine the correct
shipping address to send your Fed Ex shipment to the
OBDC
Apple//Tog
100 Murray Drive
Dock A
Irvine Pa 16329
Blair
100 Murray Drive
Dock B
Irvine Pa 16329
AMO
100 Murray Drive
Dock M
Irvine Pa 16329
Drapers and Damons
100 Murray Drive
Dock D
Irvine Pa 16329
NTO
100 Murray Drive
Dock N
Irvine Pa 16329
WinterSilks
100 Murray Drive
Dock W
Irvine Pa 16329
Linen Source
100 Murray Drive
Dock L
Irvine Pa 16329
Solutions / Gold Violin
100 Murray Drive
Dock N
Irvine Pa 16329
*Send on All SHIPMENTS -- Traffic Shipment Notification (See form on page 11)
Please send to [email protected] or 814-563-5207
Page 10
Orchard Brands Compliance Manual
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Revised:
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September
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2013
Orchard Brands
Page 11
ORCHARD BRANDS
TRAFFIC SHIPMENT NOTIFICATION
Date :
Company Name:
Complete Pick Up Address:
Receiver Address:
Please check brand name(s) you are shipping for :
Appleseeds
Gold Violin
Blair
Drapers and Damon’s
Solutions
Sahalie
AMO
Norm Thompson
Linen Source
WinterSilk’s
Haband
Contact Name :
Phone#:
Fax #:
Email Address:
Freight Class & NMFC # :
Shipping Hours :
Phone
Contact Names
Product Name
Ship Date Authorization #
866-392-7005 Rachel Simon / Dustin Pio
Melissa Shivy
Please email this form to: [email protected] and [email protected]
Or Fax to 856-224-1801 and 814-563-5207
PO
Number
Total Cartons
On PO
Total Units on
Purchase Order
This form is not to be used as a Carton Manifest.
THIS ONLY APPLIES IF SHIPPING TO IRVINE PA
Weight
Product # Color
Cu. Ft
Class
Pallets
Orchard Brands Compliance Manual
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2013
Orchard Brands
Page 12
IV.Carton Labeling Requirements
Cartons inbound to Orchard Brands for receiving must comply with the UCC Serial Shipping
Container Code (SSCC) standard. The standard has these key elements:
1. Carton Marking/Label








Human-readable 20 digit UCC 128 bar code with human readable number –
see page 13-18, section F (Must exactly match EDI ASN carton number and
never repeat).
Ship From & Ship To names and addresses
Purchase Order Number
Ship Date/Print Date (optional)
Product Number
Color
Size/length
Quantity Packed
2. EDI/ESPS ASN






Purchase Order Number
Unique Carton Number
Product Number
Color
Size and Length
Quantity Packed
PLEASE NOTE
Carton numbers must be unique (i.e. never repeated, even across vendors, purchase orders,
shipments or factories).
During the testing phase, prior to go live, the Orchard Brands EDI specialist may require samples
of your labels and EDI transmissions so that they can be certified as compliant with Orchard
Brand’s requirements.
NOTE:
For those vendors not yet having EDI/ESPS capabilities there is an option to
utilize the Unit Label Suppliers listed later in the manual to provide compliant bar coded
carton labels. The Suppliers will also be able to provide the vendors with a manifest
that matches the unique carton label (see page 24 for Label Supplier Contact Info).
Please note any cartons in which the quantity has been changed after the manifest is produced
must also have the change marked on the carton label.
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Page 13
A. Label Samples and Diagrams
An acceptable UCC label by brand (Pages 13-17) would look like the following (letters have been
inserted in each section below so that it can be discussed beginning on page 18):
Figure 1: Bar-coded Label, Single SKU -- Sample of AMO Carton Label
There will be a prefix code
of AM on the front of the PO
# as well as the product
number
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Figure 1A: Bar-coded Label, Single SKU -- Sample of NTO-Sahalie-Gold ViolinSolutions Carton Label
There will be a prefix code
of NT on the front of the
PO # as well as the
product number
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Figure 1B: Bar-coded Label, Single SKU -- Sample of Blair Carton Label
There will be a prefix code
of BL on the front of the PO
# as well as the product
number
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Figure 1C: Bar-coded Label, Single SKU -- Sample of Apple-Tog, Draper’s, and
WinterSilk’s Carton Label
For Prefix Code on the front
of the PO and Product
Number please use the
following.
Appleseed’s, Tog = AS
Drapers and Damons = DD
WinterSilks = WS
ede
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Figure 1D: Bar-coded Label, Single SKU- Sample of Linen Source Carton Label
There will be a prefix code
of LS on the front of the PO
# as well as the product
number
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Page 18
Breaking down the data elements by section, we have:
A. Shipping Information From: this section identifies the vendor shipping the product.
B. Shipping Information To: this section identifies Orchard Brands as the receiver of the carton.
The vendor may place the Brand name they are shipping for in the address name, i.e. – Blair,
Sahalie , Norm Thompson, Gold Violin , Solutions Old Pueblo Traders, Coward Shoes, Willow
Ridge, Bedford Fair, Appleseed’s/Tog, Draper’s & Damon’s,WinterSilk’s,Linen Source. The
physical address must appear as shown on the sample carton label in Section B.
C. Optional Secondary Shipping Information: many UCC shipping labels include a bar-coded zip
code to assist in transportation.
D. Purchase Order Number: this information is used to assist in identifying the product. The PO
number listed must match exactly with the number on the Purchase Order. If it is available at
the time of printing, also enter the expected ship date and the shipment.
E. Product Identification and Quantity: use this section to identify the product being sent for each
specific carton.
F. The Carton Number (SSCC Identification): this is a unique number identifying the case. Both
the barcode and human-readable numbers are required. The barcode uses the UCC/EAN-128
Symbology.
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Page 19
B. Label Placement
Barcodes CANNOT be printed directly to the corrugate: The vendor must use carton labels. The label
must be applied to the end panel of the carton and it must be flat, readable and accurate with the
barcodes in a vertical bar or “picket fence” configuration. The label must be placed at least 1” from the
left edge and when possible at least 1” from both the bottom and top edge of the carton. The following
diagram displays preferred placement.
Carton UCC Label
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A) EDI Vendors – The label that the vendor generates
will be affixed to the carton as shown above. This label will
include the vendor name and for imports being shipped
directly to the Orchard Brands Distribution Center it must
include the Country of Origin as well.
B) e-SPS Label Vendors – For any order placed through
Orchard Brands Global Sourcing or India Office the vendor
will be provided with a PDF file for the vendor to print out
the carton labels. This label will include the Country of
Origin and Vendor Name.
In the event the label is longer than the carton, the label should be placed with the bottom of the barcode at least
1” from the bottom edge of the carton with the excess portion of the label folded over to the top of the carton.
The lower bar code on the label is never to be creased. In all cases, unless the 1” requirement cannot be adhered
to, the bar code and sku portion of the label should always be located on the end panel.
The vendor must ensure that the label is received by Orchard Brands in a condition that allows for the bar coded
label to be scanned.
Vendors who are applying the labels on cartons outside of the United States are required attach a clear tape over
the entire label in order to protect it from the rigors of the transportation process. If the vendor chooses not to use
clear tape over the labels and the labels become scuffed and unreadable the vendor will be responsible for labor
costs and supplies to re-label the cartons.
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Page 21
C.Mixed SKU Cartons
First and foremost, different product numbers are not to be mixed in a case under any circumstances.
Orchard Brands highly discourages mixed sku cartons and asks that vendors request prior approval through
Orchard Brands Packaging Staff whenever mixed cartons or less then full carton quantities are proposed to be
shipped. When possible, Orchard Brands would prefer to work with the vendor on height adjustment to the cartons
or the possible use of multi-height cartons in order to avoid mixed sku cartons. Cartons should be maintained as a
single sku carton if they can be filled at 75% of carton quantity capacity. If the carton contains more than one sku,
a listing of carton contents should be noted on the carton either via a factory produced label or in handwritten
printed form on the same side of the box as the label. (See next page)
For purposes of mixed cartons we prefer the following be utilized in rank order:
1)
2)
3)
Same size, different color
Different sizes, different color
Same or different sizes, same color
Carton Contents Label for a Mixed SKU Carton* Please note that all brands require a prefix code on the
front of the item number will have prefix code on front ( AS for Apple-Tog, WS for WinterSilks , LS for
Linen Source or DD for Draper’s , AM for AMO , BL for Blair, NT for Norm Thompson , Sahalie, Solutions
and Gold Violin )
Please note: If mixed cartons are received and the vendor could have packed the units in single sku cartons
of 75% or more of carton capacity and did not, the vendor will be subject to chargebacks for labor incurred in
re-boxing the units into single sku cartons.
Carton Labeled, Multi-SKU
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Page 22
V. CARTON LABELING REQUIREMENTS (for suppliers not yet
EDI/ESPS capable)
Carton Labeling – All labels must have the following minimum requirements printed on a label:









Human-readable 20 digit UCC 128 bar code with human readable number – see page 13-18
section F (Must exactly match manifest carton number and never repeat).
Ship from & Ship to names and addresses
Destination:OBDC-I (this is an abbreviation for Orchard Brands Distribution – Irvine)
Purchase Order Number
Ship Date/Print Date (optional)
Product Number
Color
Size/Length
Quantity Packed
Note: Vendors can obtain the 20 digit UCC 128 bar coded label with a human readable number
through our approved unit label vendors on page 24 or if you have in-house capabilities for master
carton labels you may submit samples to ([email protected]) for review and approval.
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Page 23
V.SHIPMENT PAPERWORK (for suppliers not yet EDI/ESPS
capable)
MANUAL CARTON MANIFEST REPORT
*PLEASE NOTE :EDI ASN’s ( Advanced Ship Notice’s ) are required for all
domestic vendor shipments .
eSPS carton listings are required for all direct import vendor shipments
A Manual Carton Detail Manifest is only permitted to be sent for shipments
with prior approval from the brand planner or buyer for your purchase order
or if you are currently in the testing phase for set up with EDI or eSPS with
one of our third party providers or our EDI Support staff here at Orchard
Brands .
Under those circumstances a manual manifest can be used. The manifest
must arrive at least 48 hours prior to the shipment arrival.
The shipment manifest must be prepared at carton level detail for each separate trailer/container,
showing the following information for each carton in the shipment. *If you are using an approved
unit label provider to make your carton labels they can, upon request, provide a
corresponding manifest if needed.*







UCC 128 20 Digit Carton number(s) (carton numbers must be unique on every carton even
across shipments)
Product number(s)
Color
Size (including length and/or width if applicable)
Quantity per carton of each size
Purchase order number(s)
Total units & total number of carton
The manifest must be faxed to: 814-563-5204 or E-Mailed to: [email protected]
If you have been given permission to send a manual manifest by your buyer or planner and need a
template of what is required, you can email [email protected] to request this.
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Orchard Brands
Page 24
VI. Unit Labeling
The Orchard Brands Distribution Center is a "Barcode Operating" Distribution Center. We rely on quality
barcodes with the correct specifications as described on in this section. Without having barcode labels
meet our requirements, Orchard Brands would not be able to ship our customer’s accurate orders. That is
why we have a thorough "Barcode Quality Assurance Procedure".
Orchard Brands Distribution Center REQUIRES all Vendors to order UPC Barcode labels for Orders from
one of the below companies
For Appleseeds-TOG, Draper’s and Damon's, WinterSilk’s, Blair, AMO and Linen Source , NTO ,
Gold Violin, Sahalie, Solutions, Body Belle – Please be sure to reference the prefix code on the
front of your PO when ordering labels.
Apple-TOG = AS, Draper's and Damon's = DD, WinterSilk’s = WS, Linen Source = LS
AMO = AM , Blair = BL
NTO -Gold Violin –Sahalie- Solutions- Body Belle = NT
FineLine Technologies, Inc
Orders: [email protected]
Customer Service: [email protected]
Website: www.finelinetech.com
USA: 1-800-500-8687
USA: 678-969-0835 (outside US)
Canada: 1-800-465-1890
China (HKG): 852-2156-9788
USA
3145 Medlock Bridge Rd.
Norcross, GA 30071
Contact: Danielle Scarpone
[email protected]
Canada
2374 Dunwin Drive
Mississauga, ON L5L 1J9
Contact: Kyle Ostendorf, [email protected]
Hong Kong
Unit A, 10/F, Manning Industrial Building
116-118 How Ming Street, Kwun Tong
KLN, Hong Kong
Telephone: 852-36191996
Contact: Angela Yu, [email protected]
Orchard Brands Compliance Manual
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Revised:
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September
2008
2013
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Page 25
China
4/F, BLDC 25, KE ZHI WEST RD,
KE JI YUAN, NAN SHAN DIST,
Shenzhen, Guang Dong, 518057
Telephone: 86.755.26501338
Contact: [email protected]
LABEL MASTERS
USA
LABEL MASTERS
224 West 35th St
Suite #805
New York, NY 10001
Phone: 212-842-8401
Fax: 212-820-9720
HONG KONG
LABEL MASTERS
1215 Wah Tat Ind. Ctr-B
8 Wah Sing Street,
Kwai Chung, Hong Kong
Phone: 852-2743-2218
Fax: 852-2310-8869
E-mail:
Blair Vendors - [email protected]
NTO Vendors - [email protected]
Linen Source – [email protected]
AMO - [email protected]
MB - [email protected]
Apple-Tog –Draper’s- WinterSilks – [email protected]
Contacts for Operations are:
Yan:
[email protected]
Wing Wang: [email protected]
Michelle Cheng: [email protected]
Website: www.labelmasters.com
Labels Inter-Global (Labels I.G)
109 West 38th St. Suite701
New York, NY 10018
Ph 212-398-0006 (Option 2)
Fx 212-768-8488
Website: www.labelsig.com
Orchard Brands Order Forms: www.labelsig.com/obl
E-mail Orders: [email protected]
Orchard Brands Compliance Manual
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Revised:
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September
2008
2013
Orchard Brands
Page 26
Jain Name Label Co.
Attention: Sameer
Om Arihant Labels Pvt Ltd (ISO 9001:2000)
A-67/4, Ind. Area, G.T.Karnal Road,
Azadpur,Delhi-110 033.
telephone: 91-11-27124136,27231622,42381197,42381117
fax: 91-11-27425863
[email protected]
[email protected]
NBS (No Better Service)
9315 Trans-Canada Highway
Saint-Laurent, Quebec
Canada, H4S 1V3
Local: (514) 272-0663
Toll Free: (800) 364-8627
E-mail: [email protected]
Online Ordering:
www.nbsprinting.com
Login/Register or simply search ORCHARD
"Taking Care of You... Every Time!"
IMPORTANT – PLEASE NOTE!!
Fine Lines, Label Masters, Labels Inter-Global, NBS and Jain Label have the capability and are approved to
provide bar coded carton labels and ASN’s for vendors not yet utilizing an ESPS or EDI solution.
Finelines, Label Masters, Labels Inter-Global, NBS and Jain Name Label Co. are approved label manufacturers. Fine
Lines will be manufacturing labels in Georgia USA, Canada, China, & Hong Kong. Label Masters will be manufacturing
labels in Taiwan, New York, and Hong Kong and Shanghai. Labels Inter-Global will be manufacturing in NY, Hong
Kong, and Uruguay.NBS will be manufacturing labels in Canada. Jain Labels is located in Delhi, India. This will assist in
shipping Labels more efficiently from a cost and time standpoint. We sincerely hope that this can meet your needs.
We hope that between the companies listed you will have the options you need to get labels in a timely manner. The
bar coded labels will be available for ordering once you receive the purchase order as the above vendors will receive
the purchase order at the same time. You will receive and be charged for a 3% overage on all sku’s in order to ensure
extra supplies are on hand should you need to discard a label or need to re-label items. If you wish additional supplies
above and beyond the 3%, this should be requested when placing the order. There are options for urgent deliveries
with all companies.
Vendor should also provide the Label Supplier with Company Name, Billing Information, PO and PO information.
When at all possible the vendor should order labels 30 days in advance of the ship date. Allow up to two weeks for
delivery. In situations where the label supplier does not have the po available please contact Jenn Gray
[email protected] or Renee Schott [email protected]. In situations where you order labels and require them in less
then the above time frame please provide the label vendor with the date that you require receipt of the labels.
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For instances where the master carton holds only one unit the vendor must place the carton label on the
end panel and the unit label on the top of the carton. The unit label cannot be on the split of the box.
ORDERING UPC barcodes from any other supplier is against Orchard Brands Procedure and will result in a
chargeback to the vendor for all costs associated with Orchard Brands staff putting the correct labels on
the products as well as the costs of the labels.
The costs of these unit labels and all delivery costs are to be paid by the vendor.
The required label size is 4X2 unless otherwise authorized by OBDC. All products coming into the
Distribution Center must be packaged in a way that will allow a 4X2 label to be completely put on the top
side of the product. No folding or creasing is allowed on the label. There are labels available that are nonstick. These should only be ordered if directed so by your buyer.
When you order labels from Fine Line, Label Masters, Labels Inter-Global, NBS or Jain Name
Labels you are held harmless if the quality of the barcode fails. You will also be held harmless if
the data on the barcode is incorrect, provided the correct information was provided to the label
supplier and the vendor confirms the human readable portion of the labels are correct upon
receipt. However, you still have two main responsibilities at the factory:
1) PLACEMENT – Proper placement of barcode label on the merchandise. Vertical placement is only
acceptable when that is the only way the label can be accommodated. All efforts should be utilized
in order to be able to fit the larger 4” X 2” label. Please see section XVI for further instruction on
any food items.
a) Polybag/Bubble Bag - Placement of the adhesive bar code label on the poly-bag/bubble bag should be
on the front of the bag centered in the middle, horizontally on the bag. When items are folded the label
should be centered in what is the final presentation of the product. Any vendor UPC labels on the same
side of the product should be covered. If positioning the label as directed would cause any brand
information desired by the merchant for the customer to view to be obscured then the label should be
placed as close as possible to the center in a spot that is free of any copy or design.
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2013
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Example of Approved Supplier Vendor Label
Appleseeds-Tog -Drapers -WinterSilks - Unit Label Sample
Sample Only
ASA0A452 -010 -10 -M
LM 09010123
PO AS7012932
Arizona Mail Order Unit Label Sample
Sample Only
AMC84302 -60AA-MED
LM 09010123
PO AM5004140
Norm Thompson –Sahalie – Solutions-Gold Violin Unit Label Sample
Sample Only
NT63474 -WINE-MED
LM 09010123
PO NT231917
Linen Source Unit Label Sample
Sample Only
LSKBV04 -5050-FULL
LM 09010123
PO LS5009378
Blair Unit Label Sample
Sample Only
BL610400 -0001-1237
LM 09010123
PO BL3231487
*Please note*
The product number and PO # on your unit labels will have a prefix code on the front of it.
They will be as follows
AM= AMO
BL=Blair
AS= Appleseeds-Tog DD = Draper's and Damon's
WS = WinterSilks
LS= Linen Source
NTO-Sahalie-Solutions-Gold Violin-Body Belle = NT
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b) Shoe boxes or other boxed items - Placement of the adhesive bar code label on the top center of the
shoe box or other types of boxes. If it is a two piece box the label must be placed in a manner that it is
not obstructed by the banding.
c) Belts – On items such as belts the label should be placed in a manner in which it will rest on a solid part
of the product.
d) GOH’s – Please see specific section on GOH’s for illustration detailing label placement.
2) APPLICATION ACCURACY – Vendor must ensure that the Proper UPC Barcode Label is applied to the
matching product.
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VII. Packaging Information Prior to Shipping - This does not apply
to Blair Vendors.
Prior to shipping any first time product to the Orchard Brands Distribution Center the vendor must
complete and send the appropriate form which details exactly how the product is to be packed.
It is necessary for us to receive accurate packaging detail, therefore this form must be filled
out and faxed or e-mailed no less than two weeks prior to the shipment arriving here at the DC.
This form can be copied off of the next pages of the manual. Included is the email address that the form
can be sent when completed on the product. Questions on completion of the form can be directed to
Packaging staff listed on the form.
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Brands Packaging Information Request for Non-Apparel
(Includes Jewelry,Purses,Wallets,Totes)
Send completed form for Norm Thompson / Sahalie / Winter Silks / Draper's & Damon’s to Rhonda Brunecz:
[email protected]
Fax -814-563-5207
Send Completed form for Linen Source / AMO / Appleseeds / Solutions / Gold Violin form to Melissa DiMattio
[email protected]
Fax: 814-563-5207
Packaging is very important to us please be as accurate as possible when completing this form. If more
form space is needed please copy this page so you have additional room. Where possible, try to use a
consistent carton size varying the number of units packed in each (if there are product size differentials).
***PLEASE DO NOT PACK IN MASTER PACKS EXCEEDING 40 POUNDS***
Brand: Norm Thompson
WS
Sahalie
Solutions
Gold Violin
AS-TG/MB
AMO
DD
Linen Source
Vendor Name & ID Number ________Date __________
Expected Arrival Date of Shipment To the OBDC __________
Vendor contact_____________________ Phone_____________ E-mail____________
Unit Packaging Information (Please check appropriate box):
Polybag
Mailer Bag
Blister Pack
Clamshell
Re-shippable Carton
Box with Plastic Display Window
Jewelry Box
Bubble
other box (explain) _____________
RUGS:
Rolled
Folded
Re-shippable Polybag
Non Re-shippable Polybag
Product
PO
Master
Master
Units per
Unit Pack
Unit
Number &
Number
Carton
Carton
Master
LxWxH
Weight
Product
LxWxH
Weight
Carton
Inches
Oz/Lbs
Description
Inches
Lbs
*** Please note this is not to be used as a manifest ***
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Packaging Information Request for
Apparel, Shoes, Belts, Hats, Scarves, Gloves, Ties, Hoisery
Send completed NTO/Winter Silks/Draper's & Damon’s form to Chris Harvey: [email protected]
Fax: 814-563-5207
Send completed AMO / Appleseeds-Tog Shop / Linen Source / Solutions / Gold Violin form to Melissa
DiMattio [email protected]
Fax: 814-563-5207
Packaging is very important to us please be as accurate as possible when completing this form.
***PLEASE DO NOT PACK IN MASTER PACKS EXCEEDING 40 POUNDS***
Brand: Norm Thompson
DD
WS
Sahalie
Solutions
Gold Violin
AMO
AS-TG/MB
Linen Source
Vendor Name & ID Number _______________________________ Date ________
Expected Arrival Date of Shipment To The OBDC ________________
Vendor contact _____________________ Phone _____________ E-mail ___________
Unit Packaging Information: Please check appropriate box:
Polybag
Folded
Bubble Mailer Bag
Product
PO
Number &
Number
Description
Not Folded
Item on Hanger
Banded Shoebox
Vertical GOH
Chipboard Backer in Fold
Size Range
Master
Units
Packaged
Unit
Carton
per
Unit
Weight
LxWxH
Master
LxWxH
Oz/Lbs
Inches
Carton
Inches
*** Please note this is not to be used as a manifest ***
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2013
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Page 33
VIII. Packaging: Apparel, Shoes, Belts, Hats, Scarves, Gloves,
Ties, Hoisery
All products supplied to Orchard Brands must be packaged and ready for direct shipment to the customer.
Orchard Brands may provide detailed packaging specification information for each product. The supplier is
responsible for adhering to all packaging specifications provided. The requirements for each item are
standard and all packaging should meet the following descriptions unless otherwise noted by the
packaging specifications.
If the supplier finds it necessary to make any changes to the original packaging specifications, they must
contact Orchard Brands Packaging Department for approval.
Packaging/Charge backs: Rhonda Brunecz
Phone (814) 563-5251
Email: [email protected]
Packaging/Charge backs: Chris Harvey
Phone (814) 563-5265
Email: [email protected]
Packaging/Chargebacks: Melissa DiMattio
Phone (814) 563-5145
Email: [email protected]

No pricing of any kind is to appear on the package or product unless it is a Draper's & Damon's
product and retail price tickets are specifically requested.

No unapproved inserts, catalog advertisements, customer solicitations, customer surveys,
suppliers, phone number or email address is to appear on the package or product.

Failure to comply with these packaging specifications may result in chargebacks and/or penalties
POLYBAGS: Polybag style is indicated on the purchase order and packaging specification. The sourcing
of polybags is the responsibility of the supplier.

Material: 1.0+ mil Polyethylene (no other materials are acceptable)

Background Color:
Clear - for most goods
Opaque - for silk, linen and 100% nylon garments. The only exception is Winter Silks which
requires clear polybags for all goods.

Dimensions: Vary depending on the bulk and folded size of the item. Once packaged, the item
must fit comfortably in the bag (no creases or puckers) but not move freely (bag should be close
fitting). Refer to Standard Fold/Polybag Sizes Charts.
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Back of Polybag:

Background clear

All polybags must have country of origin printed below the warning or the country of
origin must be clearly visible on the care label and be able to be viewed through the
polybag.
Orchard Brands requires that the following safety warning be printed on the back of all Polybag
or on a self adhesive sticker (white with black lettering) that is attached to the back of the
Polybag:
“WARNING-TO AVOID DANGER OF SUFFOCATION, KEEP THIS BAG AWAY FROM BABIES AND
CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES OR PLAYPENS. THIS BAG IS NOT A
TOY.”
Orchard Brands prefers that all apparel polybags have eight 1/4” air vent holes (4 in front, 4 in
back) punched near the top and bottom of the Polybag.
Securing of the Polybag
The Polybag should be heat sealed. If heat sealing is not possible, the polybag must be sealed
as shown below or be sealed with a self-adhesive strip.
Flap:
For garments folded 14” x 8 1/2” or smaller - a 2” fliplock must be used.
For garments folded 16” x 12” or larger - a 3” fliplock must be used.
For garments folded
14” x 8 1/2” or smaller:
For garments folded
16” x 12” or larger:
Two pieces of clear tape
(1/2” W X 1 1/2” L)
Three pieces of clear tape
(1/2” W X 1 1/2” L)
See following page for diagrams.
Orchard Brands Compliance Manual
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1”
2.54 cm
1”
2.54 cm
Orchard Brands
Page 35
1”
2.54 cm
1”
2.54 cm
2”
5.08 cm
5”
12.7 cm
4”
10.16 cm
3”
7.62 cm
5”
12.7 cm
4”
10.16 cm
1”
2.54 cm
BACK VIEW
4”
10.16 cm
4”
10.16 cm
‘Warning-to avoid danger of suffocation, keep this bag
away from babies and children. Do not use in cribs,
beds, carriages or playpens. This bag is not a toy.’
‘Warning-to avoid danger of suffocation, keep this bag
away from babies and children. Do not use in cribs,
beds, carriages or playpens. This bag is not a toy.’
Country of Origin
4”
10.16 cm
Country of Origin
RN 81700
1”
1”
2.54 cm 2.54 cm
BACK VIEW
RN 81700
1”
2.54 cm
TISSUE:
White tissue with a minimum of 9” X 12” must be used on products when requested on the product
packaging specifications and purchase order.
**Samples will be provided upon request
PINS/CLIPS:
Plastic clips may be used in any product folds. Pins are not permitted without prior notification and
approval from the Buyer.
Chipboard Backer:
Lightweight chipboard backer (12 pts or less) must be used on products when requested on the product
packaging specifications and purchase order.
**Samples will be provided upon request.
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Belts: Belts need to be coiled and placed in a close fitting polybag and heat sealed (preferred) or
taped.
Shoes: All shoe boxes must be rubber banded. Vendors utilizing a one piece box must submit a
sample to the DC Packaging/Compliance staff for review prior to any rubber banding exemption
being granted
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IX. Standard Fold/Polybag Sizes/Backers –Apparel
Below are the cartons and specs that we require be utilized unless alternative specs have been provided
by the brand or prior permission has been granted by the brand or IDC packaging staff.
**Cartons are based on outside dimensions.
** If you need to adjust for any reason we ask that you keep the same footprint ( LxW ) and adjust the
height only.
Carton Size
19 7/8” L
12 1/8” W
12 1/8” H
and
6” H
24” L
16 ½ W
15” H
OR
24”L
16 ½” W
11” H
and 6 “H
24” L
16 ½ W
15” H
OR
24”L
16 ½” W
11” H
and 6” H
24”L
16 ½” W
11” H
and 6” H
Fold Size
Polybag Size
11 1/2” H
(29.21 cm)
9 3/4” W
(24.77 cm)
12 1/2” H
(31.75 cm)
11 1/4” W
(28.58 cm)
1 Mil
14” H
(35.56 cm)
8 1/2” W
(21.59 cm)
15” H
(26.04 cm)
10 1/4” W
(38.1 cm)
1 Mil
Garment Fold
Lingerie,
Undergarments,
Blouses,
Crewneck or Polo
Shirts, Pajamas,
Skirts
Backer
Backer Size
Lingerie,
Undergarments
Others-No
12 pts or less
10 1/2” H
(26.67 cm)
8” W (20.32 cm)
Men’s Dress
Shirts
Yes
12 pts or less
13 5/8” H
(34.61 cm)
8” W (20.32 cm)
16” H
(40.64 cm)
12” W
(30.48 cm)
17” H
(34.29 cm)
13 1/2” W
(43.18 cm)
1 Mil
Men’s Pants,
Jeans,
Sweatshirts,
Dresses, bulky
Sweaters, Robes,
Nightgowns,
Jackets
No
In half
with arms
behind
18 1/2” H
(46.99 cm)
23 1/2” W
(59.69 cm)
1.25 Mil
Suit Coats, Sport
Coats (unless
specified as GOH)
Yes
12 pts or less
32” H
(81.28 cm)
16 1/4” W
(41.28 cm)
The above requirements on cartons and specs MUST be utilized. If there are issues/concerns please
contact our Packaging/Compliance staff and we will work together to come up with an appropriate
solution. Otherwise the shipment may be subject to chargeback’s.
**To further help reduce mixed cartons ,please note our minimum carton size allowed is 12x12x4**
Continued On Next Page
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Example:
Menswear Suit/Sport coat fold information: A lightweight chipboard backer is placed inside the
coat. Fold sleeves to the side/behind and then bring the bottom of the coat up once. The coat is then
placed into a close fitting polybag (not a garment bag) and sealed with three pieces of tape as shown
in the pictures below.
Chipboard
Backer
32” X 16 1/4”
81.28 cm X 41.275
cm
Barcoded Unit
Label
Coat is unbuttoned
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X. ITEMS ON HANGERS
Merchandise MUST NOT BE SENT on hangers or in hanger packs unless specified on purchase
order. If there are any questions on this please contact the Buyer listed on the purchase order.
The bar coded unit label shall be placed in the upper center as illustrated in the below diagram.
Apparel is not to be individually packed within a box within the master shipping carton.
Laydown or Vertical Garment on Hanger (GOH) boxes may be specified on the
purchase order or the specification package. The below dimensions are guidelines only
and vendors can deviate from them as necessary. Please remember the 40 lb weight
requirement per carton. If we find issue with any cartons received we will consult with
the vendor and the brand for future shipments.
Only use GOH boxes when
specified on the Purchase
Order or in the
specification package.
Any questions please refer
to the Buyer listed on the
purchase order.
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Garment on Hanger (GOH) Box Sizes
Box size dimensions for Horizontal GOH:
32”-38” Length (81.28cm-96.52cm)
22”-24” Width (55.88cm-60.96cm)
1”-9” Height
(2.54cm-24.13cm)
Orchard Brands
Page 40
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Box size dimensions for Vertical GOH:
8”-24” Length (20.32cm-60.96cm)
18”-20” Width (45.72cm-50.80cm)
36”-42” Height (91.44cm-106.68cm)
No merchandise on hangers in hanger packs unless specified on purchase order.
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XI. Packaging for Home Soft Goods/Textiles
All products supplied to Orchard Brands must be packaged and ready for direct shipment to the customer.
Orchard Brands may provide detailed packaging specification information for each product. The supplier is
responsible for adhering to all packaging specifications provided. The requirements for each item are
standard and all packaging should meet the following descriptions unless otherwise noted by the
packaging specifications.
If the supplier finds it necessary to make any changes to the original packaging specifications, they must
contact Orchard Brands Packaging Department for approval.
Packaging/Charge backs: Rhonda Brunecz
Phone (814) 563-5251
Email: [email protected]
Packaging/Charge backs: Chris Harvey
Phone (814) 563-5265
Email: [email protected]
Packaging/Chargebacks: Melissa DiMattio
Phone (814) 563-5145
Email [email protected]

No pricing of any kind is to appear on the package or product unless it is a Draper's & Damon's
product and retail price tickets are specifically requested.

No unapproved inserts, catalog advertisements, customer solicitations, customer surveys,
suppliers, phone number or email address is to appear on the package or product.

Failure to comply with these packaging specifications may result in chargebacks and/or penalties
POLYBAGS FOR HOME SOFT GOODS/TEXTILES

Material: 1.0+ mil clear polyethylene (no other materials are acceptable)

Vinyl zippered bags are acceptable for home textiles and do not require the suffocation warning on
the bag.

Dimensions: vary depending on the bulk and folded size of the item. Once packaged, the item
should fit comfortably in the polybag (no creases or puckers) but not move freely (bag should be
close fitting).

Packaging For Rolled Rugs: Package in 4 mil opaque (black or brown) re-mailable polyethylene
bag, securely sealed on both ends. While the above colors are highly preferred we will accept clear
packaging. Plastic zip ties are preferred due to the amount of labor required to remove metal clips
or wires when completing quality inspections.

Printing: Orchard Brands requires that a warning be printed on the back of all polybags except for
vinyl zippered bags.

It should state:
“WARNING – TO AVOID DANGER OF SUFFOCATION, KEEP THIS BAG AWAY FROM BABIES AND
CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES OR PLAY PENS. THIS BAG IS NOT A TOY.”
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
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Page 43
Orchard Brands prefers that all soft goods/textile Polybag have eight 1/4” air vent holes
(4 in front, 4 in back) punched near the top and bottom of the polybag.
If fabric content, care instructions, or country
of origin cannot be on the item, it must be
either on an insert or a self adhesive label
applied to the polybag
WARNING – TO AVOID DANGER OF
SUFFOCATION; KEEP THIS BAG
AWAY FROM BABIES AND CHILDREN.
DO NOT USE IN CRIBS, BEDS,
CARRIAGES OR PLAY PENS. THIS
BAG IS NOT A TOY.
Warning message
Back view of polybag
Polybag Closure: Orchard Brands prefers that all polybags be heat-sealed.

Securing of the Polybag
The polybag should be heat sealed. If heat sealing is not possible, the polybag must be
sealed as shown below or be sealed with a self-adhesive strip. The below diagrams note proper
tape placement. The tape should be clear and (½”W X 1 ½”L)
1”
2.54 cm
1”
2.54 cm
1”
2.54 cm
1”
2.54 cm
2”
5.08 cm
5”
12.7 cm
4”
10.16 cm
3”
7.62 cm
5”
12.7 cm
4”
10.16 cm
1”
2.54 cm
BACK VIEW
4”
10.16 cm
4”
10.16 cm
‘Warning-to avoid danger of suffocation, keep this bag
away from babies and children. Do not use in cribs,
beds, carriages or playpens. This bag is not a toy.’
‘Warning-to avoid danger of suffocation, keep this bag
away from babies and children. Do not use in cribs,
beds, carriages or playpens. This bag is not a toy.’
Country of Origin
4”
10.16 cm
Country of Origin
RN 81700
1”
1”
2.54 cm 2.54 cm
BACK VIEW
RN 81700
1”
2.54 cm
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 44
Labels: Placement of the self adhesive bar code label on poly-bag should be on front of the bag centered
in the middle, horizontally on the bag.

No Handwriting Is Acceptable.

No pricing of any kind is to appear on the package or product unless it is a Draper's & Damon's
product and retail price tickets are specifically requested.

No unapproved inserts, catalog advertisements, customer solicitations, customer surveys,
suppliers, phone number or email address is to appear on the package or product.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 45
XII. Hard Goods/Non Apparel Unit Packaging
Includes -Jewelry, Purses, Wallets and Tote Bags
All products supplied to Orchard Brands must be packaged and ready for direct shipment to the customer.
Orchard Brands may provide detailed packaging specification information for each product. The supplier is
responsible for adhering to all packaging specifications provided. The requirements for each item are
standard and all packaging should meet the following descriptions unless otherwise noted by the
packaging specifications.
If the supplier finds it necessary to make any changes to the original packaging specifications, they must
contact Orchard Brands Packaging Department for approval.
Packaging/Charge backs: Rhonda Brunecz
Phone (814) 563-5251
Email: [email protected]
Packaging/Charge backs: Chris Harvey
Phone (814) 563-5265
Email: [email protected]
Packaging/Chargebacks: Melissa DiMattio
Phone (814) 563-5145
Email: [email protected]

No pricing of any kind is to appear on the package or product unless it is a Draper's & Damon's
product and retail price tickets are specifically requested.

No unapproved inserts, catalog advertisements, customer solicitations, customer surveys,
suppliers, phone number or email address is to appear on the package or product.

Failure to comply with these packaging specifications may result in chargebacks and/or penalties.
Packaging:
1) All units must arrive to the Distribution Center completely enclosed and secured in a clamshell, blister
pack, box, bubble bag, or poly-bag.
1) Any 2 piece gift box must be poly-bagged. The poly-bag must be heat sealed or taped with a
minimum of two pieces of clear tape.
2) All other boxes must be taped shut
3)
Any open display box or sleeved unit must be poly-bagged and then be heat sealed or taped
with a minimum of two pieces of clear tape
4) Any item received in a blister pack or clamshell must completely enclose the product and if any
of the product is open to air then each unit must be poly-bagged, bubble bagged or boxed.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 46
5) Minimum packaged dimensions: 4” in either length or width and ¼” high/deep for the entire 4”.
The item must be able to accommodate the required 4x2 UPC label.
6) Cylindrical items – must be either individually boxed (preferred) or in a bubble mailer (jiffy
mailer).
7)
Magnetic items – must be packaged in a manner that the magnets will not adhere to metal
through the packaging.
8) Books & Calendars – edges/corners must be protected; either completely boxed, cover
corners/edges with cardboard & then shrink wrap or use a bubble/jiffy mailer.
9) All tins must be wrapped in either tissue or bubble wrap.
10) All pierced earrings must have a “mini grip” attached.
Post Earrings- After the earring is carded & earring back secured, slip a rubber grip at the tip of the post
[grip will extend about 1/8” beyond post].
All packaging must meet the minimum packaging dimensions of 4” in either length or width and ¼”
high/deep for the entire 4” and must be able to accommodate the 4x2 UPC label.
LABELING:
The bar coded unit label must be placed on the individual units as illustrated below. The label cannot cover
any significant product information that would be used by the consumer. The vendor must also ensure
that applicable U.S. Customs laws with regard to Country of Origin labeling are met. Unit labels must be
on the top side of the product. If the product is put in a polybag the label should be placed as
per the diagram on page 27.
Unit Label PLACEMENT EXAMPLES:
Display
Gift Box
Sleeved Unit
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 47
CRITERIA FOR SORTER CAPABILITY:
Objective: To maximize operating efficiency and reduce fulfillment operating cost to the brand
by utilizing distribution sorter capability where appropriate.
Items NOT Conveyable:
 Unit Itself or Packaged item is NOT at least 4”x2”x1/4”
 Packaged item NOT at least ¼” in Height for entire 4” Length OR Width
 Packaged item must be able to accommodate 4x2 unit label
 Magnetized Products
 Cylindrical Products – ex. Glasses unless in a box
 Fragile Products
 Liquid Products of any type
 Cartons with Clear Plastic
 Product Cartons with open face (retail packaging)
 Books WITHOUT reinforced corners or boxed
 Dimensions Greater Than 23 x 16 ½ x 9 1/2
 2-Pc Jewelry Boxes (whether sleeved or not)
Guidelines for CONVEYABLE - with proper packaging (Poly bag, bubble wrap and or box with
secure taping on top and bottom openings), items may be made conveyable thereby reducing
operating costs.



Dimensions Equal to OR Less than 23 x 16 ½ x 9 ½
Flat items with poly bag, i.e. sink mats can be made conveyable
Packaged item must be able to accommodate 4x2 unit label
ALL ITEMS – CONVEYABLE OR NON-CONVEYABLE MUST HAVE THE ORCHARD BRANDS
REQUIRED PRODUCT BAR CODED UNIT LABEL APPLIED TO THE PRODUCT.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 48
XIII. Master Cartons for Apparel/Home Soft Goods/Textiles

Material: 200 pound Test Carton or metric equivalent, regular slotted carton “c” flute, 42-26-42
pound construction unless otherwise specified. The sourcing of cartons is the responsibility of the
supplier. All shipping cartons must be free of BHT (phenolic antioxidants/preservatives). All
shipping cartons for white colored & white ground, merchandise must have a large oriented
polyethylene liner placed in the carton prior to placing the goods in the carton.

Dimensions: Vary depending on product bulk and folded size. Details may be listed in the
product packaging specifications. Outside dimensions are always specified in inches as Length x
Width x Height (L x W x H). Maximum carton dimensions are 24” X 16.5” X 15”. Minimum
Dimensions are 12” x 12” x 4”.We prefer you use the sizes listed on page 37 of this manual but we
can accept carton sizes that are between our MIN/MAX dimensions if needed. All changes or
variance requests must be communicated to and approved by the Orchards Brands Packaging
Staff. . Cartons must not exceed Orchard Brand’s 40 lb. (18.2 Kilo) per carton weight limit.

Quantity/Units per carton: The number of units varies depending on the type of product,
product bulk, and fold size. In general, all units should fit comfortably in the carton when it is fully
packed. The units should be stacked in one or two stacks depending on the specifications provided
by Orchard Brands. If two stacks are specified the units should be placed side by side in the carton
with the two stacks being separated by a corrugated backer. Alternate stack directions in all
cartons. They should not be too tight (carton sides, top and bottom may deform) or too loose
(product may get crushed or shift position during shipment). Improper packing of cartons makes
palletizing them in the Distribution Center difficult or impossible. The supplier must notify the
Packaging Department when they determine if more or fewer units than specified will fit into a
carton. The Packaging Staff will review with the vendor to reach an agreeable decision. Filler
cartons are absolutely prohibited.

Carton Sealing: Should be 2” - 3” wide polypropylene or paper tape. The tape must not interfere
with the carton marking or adhere to any inside merchandise and must either match the box color
or be clear. Cartons must not be sealed with staples or any type of banding.
Carton Marking: The carton must have a bar coded label on one end panel
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 49
Please Note: If for some reason you cannot comply with any part of the required Orchard
Brands packaging specifications, please contact the Orchard Brands Packaging Department.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 50
XIV. Master Cartons for Hard Goods

Material: 200 pound Test Carton, unless otherwise specified

Dimensions: Maximum carton dimensions are 24” X 16.5” X 15”. Minimum Dimensions
are 12” x 12” x 4”. We prefer you use the sizes listed on page 37 of this manual but we
can accept carton sizes that are between our MIN/MAX dimensions if needed. All
changes or variance requests must be communicated to and approved by the Orchards
Brands Packaging Staff. All changes or variance requests must be communicated to and
approved by the Orchards Brands Packaging Staff. Master cartons must not exceed
Orchard Brands 40lb (18.2 kilo) carton weight limit unless advanced prior approval is
given.

Quantity/Units per carton: The manufacturer will supply Orchard Brands with carton
quantities. In general when fully packed all units should fit comfortably in the carton.
They should not be too tight (carton sides, top and bottom may deform) or too loose
(product may get crushed or shift position during shipment). Improper packaging of
cartons makes palletizing them in the Distribution Center difficult or impossible. The
manufacturer must notify Orchard Brands Packaging Department of any changes prior
to shipping. Filler cartons are absolutely prohibited.

Carton sealing: Should be 2” – 3” wide polypropylene or paper tape. The tape must
not interfere with the carton marking nor adhere to any inside merchandise. Cartons
must not be stapled. Banding is allowed only when absolutely necessary due to carton
weight and/or size.

Carton marking: The carton must have a bar coded label on one end panel. If the
vendor is not using a bar coded carton label they must print on a generic label, the
vendor name, product number, quantity, size (if applicable), purchase order number,
and carton number.

A “HEAVY” label is to be used for all master cartons weighing over 40lbs and all
remailer cartons weighing over 25 lbs. The label is to be placed on the end panel
center at the bottom of the carton– Label is to have an orange background with
black lettering.

Any cartons containing glass items must have a Fragile Sticker applied to the
same side of the carton that the UCC 128 carton label is applied to.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 51
Please Note: If for some reason you cannot comply with any part of the required
Orchard Brands packaging specifications, please contact the Orchard Brands
Packaging Department.
HEAVY
*Any cartons over 40lbs must be pre-approved. In cases where approval has been given, a
“HEAVY” label is to be placed on the same end panel as the carton label. Label – Orange
background with black lettering
*Any cartons that contain glass items need to have a fragile label such as the one below
placed on the same end panel as the carton label.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 52
XV. Re-mailer
Re-mailer

– Must be 200lb test strength
LABELING:
The bar coded unit label must be placed on the individual units as illustrated below. The
vendor must also ensure that applicable U.S. Customs laws with regard to Country of
Origin labeling are met.
See next page for illustration of label placement
Any special handling instructions must be preprinted or contained on a label on each
remailer carton. For Example: Heavy, Fragile, or This End Up.
For instances where the master carton holds only one unit the vendor must place the
carton label on the end panel and the unit label on the top of the carton. The unit label
cannot be on the split of the box.
The vendor is to supply:
Remailers for each shipment as noted on PO’s.
Include extra knockdown remailers in the amount of 3% of units ordered (no
less than 5 cartons per SKU). Bar coded unit labels are not required on the extra
knockdown remailers.
All remailer cartons must be securely taped on all sides.
No pricing of any kind is to appear on the package or product unless it is a Draper's &
Damon's product and retail price tickets are specifically requested.
No unapproved inserts, catalog advertisements, customer solicitations, customer
surveys, suppliers, phone number or email address is to appear on the package or
product.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 53
Example of Re-mailer Label Placement
If the master carton contains a single unit then a carton label must be attached to the end
panel
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 54
INNER CARTON
Inner Cartons are not permitted without prior approval from
OBDC Packaging staff. If approval is given, below are
instructions on how we would like to have these cartons
labeled.
*No Inner Packaging Is allowed without prior consent from
our packaging staff at the distribution center in Irvine Pa.
LABELING:
A typed self adhesive label clearly showing the product number, quantity and size (if
applicable) must be applied to the upper left hand corner of one end panel.
Any mixed cartons must be clearly broken down by product number, quantity and size (if
applicable).
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
XVI. FOOD AND FLORAL
REQUIREMENTS
Orchard Brands
Page 55
SPECIFICATIONS
–
SPECIAL
FOOD AND FLORAL PREPACK LABEL REQUIREMENTS:
B. Bar coded unit label. The label must not cover any information related to
nutritional information. A 2 ½ X 1 inch label may be used with prior approval
by OBDC.
C. Shelf life of food products must have pull date information on each individual
unit, shipping carton, and Manifest. (Example: Best if used by Jan. 2012.)
D. Required stored temperature :( Example: Best if stored at 40 - 60F.) Also
state this on the packing list, top of pallet and/or each individual carton.




All glass containers must be, bubble wrapped polybagged and boxed.
Please refer to your Buyer.
All products with obvious odor (liquid or dry) must be poly bagged.
All liquid products or products that could liquefy must be polybagged
and sealed.
All tins must be wrapped in either tissue or bubble wrap.
Gift Wrap Boxes:

When gift-wrap boxes are labeled, please use a non-adhesive unit label so gift
packaging is not damaged when the label is removed. These can be specified when
ordering through one of our approved unit label suppliers.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 56
Please, no mixed SKU’s in master carton if applicable. Package goods in plain brown
exterior with the above information visible. If you need to add filler, please use
paper, shredded paper, formed foam, clear bubble pack or sealed air packets. NO
STYROFOAM POPCORN, POLYSTYRENE, POLYSTYRENE-LIKE LOOSE FILL, PVC
(ALSO KNOWN AS POLYVINYL CHLORIDE) OR CRINKLE PACK. INNER-PACK
IS ALLOWED ONLY TO PREVENT BREAKAGE. IT MUST BE PREARRANGED by
your Buyer AND NOTED ON THE PURCHASE ORDER.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
E.
Orchard Brands
Page 57
WREATH EXAMPLE
Affixing the wreath to the bottom of the box with wire, or straps prevents
damage during shipment.
Vendors Note: The above package design we find ships very well and wreaths can
be easily removed.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 58
XVII. INDIVIDUAL BOXES PALLETIZED AND SHRINK
WRAPPED
12345-67
12345-67
D-1234
D-1234
12345-67
12345-67
12345-67
D-1234
D-1234
D-1234
12345-67
12345-67
12345-67
D-1234
D-1234
D-1234
PALLET LABEL:
To:
Orchard Brands
Irvine, PA
From:MFR
Place of MFR
Product#
Pallet P.O.#
Qty
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 59
Palletizing of product is not required but when done the following must occur:
1) All pallets must be shrink-wrapped and case labels must be facing to outside of the pallet.
2) Hard good products must be palletized by product number.
3) Pallet height maximum is 68 inches.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 60
XVIII. Hazardous Materials
Bio-Hazardous Materials Vendor Communication
In order to minimize associate and customer concerns regarding exposure to biohazardous materials, it is important for Orchard Brands to be aware of what you as a
vendor might be placing in or on packaging or product that could cause suspicion. This
would include absorbent materials to reduce mildew, insecticides, packaging
lubricants, or other material that we should be aware of. All hazardous material goods
must be labeled to meet Department of Transportation (DOT) packaging
specifications, and must also include a shipper’s certification. Please advise your
Buyer if your product has land or air transportation restrictions. If you are using any
of the above mentioned materials, please identify these materials and list them on this
communication in the table provided below. Please include a copy of the Material
Safety Data Sheet with your packing list for the initial shipment of each new
product. In addition, we ask that you refrain from using white (and other) powders in
your packaging, if it is possible to do so without compromising product quality.
We remain committed to associate and customer safety. While we are confident that
our vendors and suppliers share the commitment, we deem it necessary to take these
steps, and obtain information from our vendors, as part of our security measures.
Materials used for packaging:
No materials used for packaging:
Check Here

1.
2.
3.
4.
5.
Signature
Typed Name & Title
Date
Company
Retain one copy of this document for your records.
Return a signed copy to Orchard Brands in the enclosed envelope.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 61
XIX. Vendor Charge Backs
When the Orchard Brands Distribution Center discovers problems including but not limited to:
1)Non-submittal of EDI ASN’s or inaccurate EDI ASN’s
2)Late EDI ASN’s – ASN’s that arrive after the shipment is here.
3)Non-submittal of completed eSPS Carton listings to OB India or OBGS in time to get the ASN
to the distribution center before the shipments arrival
4)Sending a manual manifest for a shipment without prior approval
5) Bands on Cartons
6) Carton labels missing or non-compliant
7) Carton quantities inaccurate
8) Carton contains mixed sku’s not clearly identified
9) Cartons containing more than one purchase order
10) Carton size or weight non-compliant
11) Incorrect garment label
12) Merchandise packaging non-compliant
13) Unit labeling missing or non-compliant
14) Issues related to garments found to not meet the quality requirements for sale to our
customers
15) Early shipment without prior approval
A) All shipments received in with compliance issues will receive a $50.00 minimum chargeback
regardless of the time involved and supplies used. This charge will increase as needed to cover
the actual amount for labor hours and supplies used if the actual charge exceeds the $50.00
minimum.
B) Repeated minor issues or repeated failure to comply considerably impacts on Orchard
Brand’s operational efficiency. Orchard Brand’s desires to initially work with vendors to ensure
these errors do not continue but ongoing infractions will result in significant penalties.
If they do continue, chargeback’s will be issued as follows
3rd similar infraction in a 12 month period - $250 charge in addition to any
hours or costs related to the infraction.
4th similar infraction in a 12 month period - $500 charge in addition to any
hours or costs related to the infraction
5th similar infraction and all subsequent in a 12 month period - $750
charge in addition to any related to the infraction.
The Orchard Brands D.C. and/or Brand shall notify the Vendor in writing of any debits taken by
the Orchard Brands Distribution Center against the Vendor’s account as a result of any such
adjustment. The Vendor shall be deemed to have accepted each such adjustment unless,
within 30 days following its receipt of the Orchard Brands Distribution Center notification, the
Vendor provides the Inbound Senior Manager with a written protest explaining why such
adjustment should not be made accompanied by relevant documentation.
Orchard Brands Compliance Manual
Issued:
Revised:
February 20,
September
2008
2013
Orchard Brands
Page 62
XX .Vendor Acknowledgment Form
After reviewing the Orchard Brands Compliance Manual, this form must be completed and returned to
us at - [email protected] Please provide names, phone numbers, e-mail addresses, and locations of
your team. This will enable us to easily contact those most involved in the preparation of our merchandise.
Thank you for participating.
Please check the brand(s) you are shipping to below
Brand: Blair
NTO
Sahalie
AMO
AS-TOG
D
WS
LS
GV
SOL
Vendor Number or Code: ___________
VendorName:________________________________________________________________
VendorAddress_______________________________________________________________
PhoneNumber:_______________________________________________________________
Email Address:_______________________________________________________________
Sales Representative :_________________________________________________________
Phone#:____________________________________________________________________
EmailAddress:_______________________________________________________________
Packaging Contact :___________________________________________________________
Phone
#:____________________________________________________________________
E-Mail
Address:_______________________________________________________________
Shipping /Warehouse
Contact:___________________________________________________________
Phone
#:____________________________________________________________________
E-Mail
Address:_______________________________________________________________
Please sign the form and email or fax to: [email protected] or 814-563-5207
I acknowledge receipt of the Orchard Brands Compliance Manual.
SIGNATURE: ______________________
DATE_________________