Management Manual
Sartorius AG
and Listed Subsidiaries
Managementhandbuch_04 03 2014_en.doc
Declaration of Commitment
The Executive Board of
with DIN EN ISO 14001:2005:
Sartorius AG, parent company of the below
mentioned companies, hereby confirms its
management system introduced and
officially implements it together with all
documents resulting from this system.
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Our management system meets at least the
requirements of DIN EN ISO 9001:2008, and
includes the following listed company sites
with integrated systems, such as those
covering occupational safety according to
OHSAS 18001 and environmental
protection in compliance
The Executive Board shall provide all
materials and human resources needed for
the implementation and continuous
improvement of this management system.
Sartorius Lab Instruments GmbH & Co.KG
Sartorius Industrial Scales GmbH & Co. KG
Sartorius Mechatronics Austria GmbH
Sartorius Mechatronics T&H GmbH
Sartorius Mechatronics C&D GmbH & Co.KG
The procedures established and agreed upon
in the management documents have
officially entered into effect and are binding
for all employees.
We commit our management team and
employees to continuous improvement.
Goettingen, Germany in March 2014
Dr. Joachim Kreuzburg
CEO and Executive Board Chairman
Sartorius AG
Organizational Structure of Sartorius
Sartorius is consistently organized
worldwide by function and is controlled
through its core operating functions
including Quality Management,
Environmental Management etc.
Responsibility for these functions in
the higher tiers of management is
Managementhandbuch_04 03 2014_en.doc
assigned at the global level and hence
spans all sites and regions.
The Executive Board has appointed
globally responsible quality,
environmental and occupational safety
management representatives who have
the authority to issue instructions to all
employees concerning all matters
involving our quality and environmental
management system.
Corporate Policy
We are striving to become the No. 1 leading
global provider of mechatronics products and
services all along our customers’ process chain.
We offer not only products for individual
production steps, but also technologically and
economically optimized solutions for the entire
process, thus creating genuine added value for
our customers. In this endeavor, we will
continue to create long-lasting value for
customers and shareholders alike and translate
our successful growth strategy into high
profitability.
We put our customers at the focus of all our
entrepreneurial considerations and activities.
Our customers’ success is also our success. This
is why we systematically focus on our
customers’ requirements and consider
customer orientation the driving force behind
our activities. To optimally identify customer
needs, we enter into numerous cross-company
and interdisciplinary partnerships and alliances
in research and development and in sales and
marketing.
Our developers and partners in industry, at
technical universities and academic institutes
exchange information and ideas on a
systematic and regular basis. In addition to our
own R&D developments, we supplement our
performance portfolio through cooperative
research developments and strategic alliances.
Mission Statements:
It is our aim to add value consistently and
successfully to all our operations in order to
increase our shareholder value sustainably in
the interest of our customers, shareholders and
employees as well as society as a whole.
Our employees are our most valuable resource.
Our success primarily depends on their
commitment, their motivation and their skills.
The basis for harnessing these capabilities is
their interaction within processes, which is why
teamwork, an open information policy and
systematic and continuous training are of
prime importance.
We gain our customers and retain them by
interacting with them as partners, determining
their needs and by ensuring their satisfaction.
This is also reflected in our corporate values of
“openness”, ”sustainability” and “enjoyment”.
As a part of our environmental and
occupational safety policy, we are committed
to compliance with current legal requirements
and actively prevent employee accidents and
illnesses by taking appropriate action. We
conduct our operations in a way that is socially
responsible and environmentally friendly.
We train and motivate our employees to
enable them to do their share in achieving the
company‘s goals in a customer-focused and
quality-conscientious way.
We ensure that our high quality standards are
maintained and that we improve continuously.
Our motto: “Shared success benefits everyone”
Process Model
Managementhandbuch_04 03 2014_en.doc
Document Structure
Global Quality Guideline (GQG)
worldwide valid operating procedures in English language
which specify general requirements of the quality systems. The
respective sites have to implement these requirements into
their own systems.
GQG
1st level
Management Manual
2nd level
Operating Procedure
3rd level
Standard Operating Procedure
4th level
Management Manual (MM)
local Management Manuals
Operating Procedure (OP)
Crossfunctional Operating procedures valid for one or several
Group sites
Standard Operating Procedure (SOP)
Operating procedures (work instructions), which describe how to
perform a certain activity, may be valid at equal work stations at
one or several Group sites
This manual and instructions (GOPs, LOPs) are available on the Intranet and Business Process Database for all employees. Administration and
management of detailed operating procedures (SOPs) are centrally archived on the SOP portal. An allocation matrix shows employees which
operating procedures are valid for their company.
About the Group
The Sartorius Group is a leading
international laboratory and process
technology provider covering the
segments of Bioprocess Solutions, Lab
Products & Services and Industrial
Weighing. In 2013, the technology group
earned sales revenue of 887 million
euros. Founded in 1870, the Goettingenbased company currently employs more
than 6,000 persons. The major areas of
activity of its Bioprocess Solutions
segment cover filtration, fluid
management, fermentation, cell
cultivation and purification, and focus
on production processes in the
biopharmaceutical industry. The Lab
Products & Services segment primarily
manufactures laboratory instruments
and consumables. Industrial Weighing
concentrates on weighing, monitoring
and control applications in the
manufacturing processes of the food,
chemical and pharma sectors. Sartorius
has its own production facilities in
Contacts
Europe, Asia and America as well as sales
subsidiaries and local commercial
agencies in more than 110 countries.
Our ISO-certificates as well as details of
our company policy are available at
www.sartorius.com.
Sartorius Lab Instruments
GmbH & Co.KG
Weender Landstrasse 94-108
37075 Goettingen, Germany
Sartorius Industrial Scales
GmbH & Co. KG
Leinetal 2
37120 Bovenden
Sartorius Mechatronics T&H
GmbH
Meiendorfer Strasse 205
22145 Hamburg, Germany
Sartorius Mechatronics C&D
GmbH & Co.KG.
Am Gut Wolf 11
52070 Aachen, Germany
Phone +49.551.308.0
Fax +49.551.308.3289
www.sartorius.com
Phone +49.551.30983.0
Fax +49.551.30983.190
www.sartorius-intec.com
Phone +49.40.67960.339
Fax +49.40.67960.336
www.sartorius.com
Phone +49.241.1827.0
Fax +49.241.1827.213
www.sartori
www.sartorius-intec.com
Managementhandbuch_04 03 2014_en.doc