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2. birds

Course Manual
INTERNATIONAL BUSINESS ADMINISTRATION
st
1 Year Bachelor
2013/2014
SECOND TRIMESTER: WEEK 49 – WEEK 12
TABLE OF CONTENTS
General Information
Student Advisers
RSM Rules
Article 3.4 – Fraud
st
1 Year Student Mentor Programme –
Making IBA Work for You (BAP-MG)
Microeconomics & Markets (BAP68)
Operations Management (BAP 57)
QMT: Statistics (BAP58)
Skills 2: Effective Business Communication (BAP66)
Strategic Business Plan (BAP059)
2
2
3
4
5
8
14
28
34
38
Course Manuals give more detailed information about courses within a trimester. They
contain the following information per course:
course title, course code, number of credits;
name of coordinator;
teaching staff;
contact person, secretariat, room numbers, phone numbers, visiting hours;
educational form;
examination form;
examination regulation;
examples for examinations;
aims and objectives of the course;
extended description of the course content;
subjects per lecture/workshop;
required literature: books, syllabus, reader, sheets;
literature and course content to be examined;
recommended further reading.
Course Manuals will be available at the beginning of each trimester, for each year of the
programme.
1
GENERAL INFORMATION
You can download the Bachelor 1 Trimester 2 course manual, schedule, and
book list via the RSM IBA Current Students page (www.rsm.nl/currentstudents/iba). Also be sure to subscribe to all of your trimester 2 courses via
SIN-Online. If any changes to the schedule, registration dates, etc. should
occur, these updates can be found in the respective SIN course channels.
Tip: Take the time to peruse the message archive of your courses once a week
to make sure you are aware of all relevant registration dates, schedule changes,
etc.
Registration for the final exams takes place via OSIRIS-Online. The
registration dates are always 35 to 7 days before the date of the exam. Mark
your calendar!
An online course evaluation will be mailed to you at the end of each trimester
2 course. This evaluation will remain open until the course’s exam date. The
day of the final examination you will receive a separate evaluation about the
exam. Please take the time to fill in both of these evaluations; your comments
and feedback are greatly appreciated by members of the IBA teaching staff and
programme management.
We also recommend that you subscribe to the following SIN channels:

RSM Bachelor 1 International Business Administration - IBA B1
general information channel with messages from programme
management.

RSM Examination Board - The RSM Examination Board’s own
channel.

Tentamenlocaties (Dutch for Examination Locations) – this is where
seating assignments for exams in the M-hall are announced.

IBA Notice Board - where all non-programme related messages for IBA
students are posted.
STUDENT ADVISERS
The student advisers’ key task is to support students with their IBA studies.
Students may contact one of the student advisers for information, advice and/or
guidance. The student advisers are familiar with all aspects of the course
programmes and can assist students in making decisions in the fields of study
planning, study choices, internships, exchange, a second study, mediation with
regard to examination board issues, etc.
Students who are not able to continue their studies or experience delays, for
instance because of personal circumstances such as illness, handicap, family
circumstances etc., may also turn to the student advisers for personal advice
and guidance. For more information and contact details please consult the
following site: www.rsm.nl/studyadvice.
2
RSM RULES
The following rules and regulations, depending on your situation, may have an
effect on your studies. For more information and a detailed explanation of all of
these rules please consult the BSc IBA Examination Regulations (available on
the RSM Current Students website: http://www.rsm.nl/current-students/iba/).
Binding Study Advice rule
The Binding Study Advice (BSA) implies that students need to pass all their first
year courses in their first year of studies. For more information about BSA, go
to: http://www.rsm.nl/current-students/iba/.
Last-Result Rule
Students have a free choice in the number of times that they wish to take a
written examination. The result is the last grade obtained. If the material to be
studied for an examination has changed, the new material must be studied.
For the examinations of course year B1, the following rule applies: Once the
BSA norm (as specified in Article 9.2 of the Rules and Guidelines) is met, with
or without compensation, these examinations may not be retaken.
st
Compensation rule for 1 year courses
The compensation rule means you can compensate one insufficient grade
(between 4.5 and 5.4) with at least two rounded 7s or one rounded 8 or higher,
provided that you have passed all your other courses of Bachelor 1 in your first
year of enrolment. The grade for the compensated course will remain on your
grade list and counts in the grade point average for the total bachelor
programme. (Consult Teaching & Examination regulations for detailed
information)
Period of validity of grades
Final course grades (published in Osiris) for the bachelor programme are valid
for 6 years. The final course grades (published in Osiris) for the master
programmes are valid for 3 years. (Consult Examination Regulations for
detailed information)
Max. 4 re-sits
RSM would like to help students complete their bachelor's on time; meeting the
Binding Study Advice (BSA) requirement is a first step in this direction. By
limiting the number of B1 re-sits, RSM wants to encourage all students to pass
the B1 regular exams and not wait until the summer re-sit period.
What happens if you take more than 4 B1 re-sits?
The number of exams that you take will be checked subsequently, only the first
4 results of re-sits (in chronological order) will be administered on your final
grade list. The results of all your other B1 re-sits will be invalidated by the RSM
Examination Board.
3
The Bachelor-before-Master rule
Admission to all RSM Master programmes is only possible if students have
completed the entire Bachelor programme, without a single course left open.
ARTICLE 3.4 – FRAUD
(1) If in the matter of taking an examination, fraud – within the meaning of
Article 1.2, paragraph 2 – is detected or suspected, this is set down in
writing as soon as possible by the invigilator or the examiner whom he/she
must call in. The invigilator or the examiner may ask the student to make
available any items of evidence. A refusal to do this is recorded in the
written report. The student is given the opportunity to add written comments
to the written report of the invigilator or examiner. The written report and
any written comments are handed over to the Examination Board as soon
as possible.
(2) The Examination Board or the examiner may exclude a student who has
cheated from further participation in the examination during which the
irregularity was detected, and/or take other appropriate measures. The
exclusion has the consequence that no result will be established for the
examination concerned. Before the Examination Board decides to make the
exclusion, it gives the student the opportunity to give his/her account.
(3) The other appropriate measures as referred to in paragraph 2 may consist
of, among others, the following sanctions:
a. reprimand;
b. invalidation of the examination concerned;
c. exclusion from the examination concerned for at most one year;
d. exclusion from one or more rounds of examinations;
e. a combination of the above measures with a maximum of one year.
f. in a serious case of fraud the Examination Board may advise the
Executive Board to end the enrolment for the programme of the person
concerned once and for all.
4
1st Year Student Mentor Programme –
Making IBA Work for You
Course name:
Course code:
Course load:
Term:
Coordinator:
Teaching staff:
Course structure:
Examination:
SIN-Online:
Student Representation:
Office Hours:
BAP-MG
Mentor Programme
BAP-MG
Not applicable
1&2
Ms Shouhe Kuo
Mentors – 2nd year IBA students
Workshops of 1.5 hrs
No exams for this course, successful completion rests on
your participation, handing in a series of assignments and
your attendance
Additional information about the course will be announced
on the SIN-Online channel:
‘1st Year Student Mentor Programme’.
[email protected]
By appointment only
Course Overview
The First Year Mentor Programme: Making IBA Work For You is both an
opportunity and resource for incoming IBA Students. The BAP-MG Mentor
Programme was developed to support first year students as they make their
adjustment to university life in the international setting offered by IBA. This
programme is not a course in the traditional sense. The sessions are led by
second year IBA students all of whom have been through the Mentor
Programme last year and have decided to pass on their experience and
knowledge to incoming students.
During the sessions you will have the opportunity to meet with fellow students,
to support yourself as you make the most of your studies, to share experience
and knowledge about ways to navigate the classroom setting and information
that is offered to you, to adjust to student life in Rotterdam and get tips about
how to best make use of the resources available to you. In addition, the Mentor
Programme serves as a bridge to help you adjust to the IBA culture and
become part of the larger IBA community. Your mentor and fellow students can
all serve as resources so that you can truly make the best of IBA.
The course consists of 10 sessions with your mentor group, beginning the first
week of studies and ending in the middle of trimester 2. In addition to these
group sessions you will also have 2 individual interviews with your mentors.
Please note that attendance for the Mentor Programme is mandatory!
5
Session descriptions in trimester 2
SESSION 9
REVISITING YOUR GOALS
Taking Steps to Realize your Expectations
Goals:




Opportunity to share experiences to date about your expectations
Explore ways together to make sure that your coming trimesters are
best for you both in your personal and study life.
Provide a chance to make your expectations more concrete and set
specific goals for the coming months.
Provide you with a background about how learning values may
influence how you experience classes
Now that the first trimester is over, you are hopefully becoming acquainted with
university life and your studies. This is a good moment to broaden your focus
and look at your expectations, goals, dreams and hopes for your university time.
What would you like to do? What would you like to achieve? What are your
hopes and your fears for the year, and how can you support yourself so that
your hopes become a reality and your fears stay manageable.
INTERVIEW 2
Goals:



WITH YOUR MENTOR
Evaluate how you have done so far in your studies and look at what
you may want to change or keep the same.
Talk about the Binding Study Advice (BSA).
Discuss any concerns you may have.
This second interview will take place upon return to IBA after your holidays.
Your mentor will make an appointment with you to meet at a time that is
convenient to both of you. The session is dedicated to helping you evaluate how
you are doing so far in your studies and to make sure that you are on the right
track. You will have the opportunity during this interview to learn more about
how the Binding Study Advice works and to share any concerns you may have
with your mentor.
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SESSION 10
ON YOUR OWN
Last session – Finishing well
Goal:

Create a good end to these sessions.
This final session provides you with a chance to look back at what you have
experienced together and look forward to the next phase of your studies. It is a
last opportunity to formally meet as a mentor group for this purpose. The form of
the session will be decided upon together with your mentor.
Literature
A Student Guide is provided with this course.
RSM Student Representation
If you as a student have any comment about the quality of your courses, be it
positive or negative, please send an e-mail to the corresponding representative
or approach him or her personally.
RSM SR email: [email protected]
7
Microeconomics & Markets
Course name:
Course code:
Course load:
Term:
Course coordinator:
Educational form:
Examination:
(BAP68)
Microeconomics & Markets
BAP68
5 ECTS
Trimester 2
Benoit S. Y. Crutzen
Weekly lectures on Tuesdays, 13.00-14.45 hrs (and one
lecture on Thursday 9 January 2014 from
13.00-14.45 hrs.
Weekly workshops on Fridays and Electronic tests on
Thursdays
Closed book open questions (namely exercises to solve,
both the midterm and the final exam)
Teaching Staff
1. Lecturer
The lecturer for the course is Benoit S. Y. Crutzen, email: [email protected].
Consulting can be arranged most easily via email. I am located in the Hbuilding, H9-13, in the Department of Economics, Erasmus School of
Economics.
2. Workshop Teaching Assistants
At the start of the trimester you will be allocated to a workshop group. It is
important that you remain with this workshop group during the entire course.
The workshop teaching assistants are your first port of call, for explanation of
problems and exercises.
The teaching assistants for this year will be announced on Blackboard.
3. E-tests
Electronic tests will be conducted via Maple T.A. Access to tests occurs via your
Blackboard page. In the weeks where an electronic test is conducted (see the
schedule on the next page) the test will be available to take on the Thursday of
that week from 6pm to 11.59pm only.
Course Description
The subject of this course is the economic choices of individuals and firms, and
the way in which these choices interact in markets. The first part of the course
focuses on developing a sound understanding of the basic principles of
consumer choice and the efficient use of inputs by firms. The second part of the
course brings consumers and firms to the market place. Here we study how
different market structures (perfect competition, monopoly, oligopoly, etc.) affect
pricing and the allocation of resources. The final part of the course contains an
introduction to game theory. We will see how game theory can be used to
analyze the behaviour of firms in market structures where firms interact
strategically and over time. The course emphasizes theory over data. We shall
use mathematical tools such as graphs, equations, and calculus.
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Course Objectives
After taking the course students will be able to:
-
-
-
Formulate objective functions for economic agents such as firms and
consumers. Be able to solve and interpret optimal solutions to
economic problems.
Understand the determinants of price formation and resource
allocation and its interdependence with market structures
Understand the basic implications for resource allocation and the
distribution of economic surplus when firms have market power
Formulate and analyze industry situations of strategic interdependence
as a game, and apply basic solution concepts from game theory to
such situations
Basic understanding of the role of asymmetric information in markets
and the role of regulators
Course Content
1. Lectures
Lectures are on Tuesdays from 13.00 to 14.45 hrs and one lecture on Thursday
9 January 2014 from 13.00-14.45 hrs. Each lecture deals with a particular topic.
I shall announce this topic in advance. Prior to the lecture I will upload lecture
slides (PowerPoint) to the Blackboard page of the course. You can find a
schematic preliminary overview of all sessions and their content in this course
manual.
Conduct: Attendance to lectures is not compulsory. If you think you can spend
your time better doing something else, feel free to do so. Please be on time and
silent during lectures if you plan to attend these.
2. Workshops
Workshop groups meet Fridays (check your SIN-Online timetable for details). All
students are assigned to a workshop group by the IBA Programme
Management. The group compositions are final and cannot be changed during
the trimester.
In total there are 10 workshops. There are two types of workshops sessions:
1) Experimental Sections
2) Problem Solving Sections.
In the 4 Experimental Sections we run classroom experiments. The instructions
and subsequent homework exercises for these sections are in the second
textbook (BM) listed below. In the Problem Solving Sections we will go through
problems. There are three types of problems we will cover: (1) Analysis of the
experimental data from the Experimental Sections,
(2) Problems from the book or set by the lecturer,
(3) Old exam problems.
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Sufficient workshop attendance is compulsory in order to be able to sit the
exam. You must attend at least 7 out of 10 sessions to be allowed to take
the regular exam in March. After each workshop session your attendance
record will be updated on SIN-Online. Teaching Assistants will take
attendance, so as to avoid students signing up for other students.
2.1. Experimental Sections
The experimental sections are designed for you to get a hands-on feel for how
markets work. These sections are a chance for you to engage with the
theoretical material in a different way, to have fun, and to earn course credit
while you do it.
By participating in the Experimental Sections you can earn an additional
course credit worth up to 0.5 points. In each experimental section you will
have the opportunity to participate in a market experiment along with your
colleagues. By participating in the experiments you will make profits measured
in ECU (Experimental Currency Units) e.g. as a firm or a consumer.
At the end of the course we will convert your total winnings into the course
credit. In order to as high a credit as possible in each experimental session you
will fill out a form with your student ID that contains your choices in the
experiment. In order to be able to record your winnings it is absolutely crucial
that you fill out these forms correctly. Therefore it is a good idea to always come
prepared to the sessions by reading the experimental set-up in advance, and
doing the warm-up exercises.
3. Electronic Tests
A set of 6 electronic tests (e-tests) will be administered via Maple T.A. You can
access the test by logging in to Blackboard. Each test will have between 5 to 7
problems. Some problems may have several questions embedded. Answer
possibilities will vary between freeform, true/false and multiple choice. In any
given test each question carries equal weight. E-tests count for 10% of your
final grade. Each e-test that you fail (to do) reduces your grade by roughly
0.167. Thus, failing to do any e-test implies that the maximum grade you can
get in this course is 9 out of 10.
Time: If there is a test administered in any given week it will be available to take
on the Thursday of that week from 6pm to 11.59 pm. Once you start a test you
will have between 30-45 minutes (depending on the number of question in the
test) to complete it. You must complete the test before 11.59pm.
Number of tries: You will be allowed to try the test two times. The system will
count only the test where you scored the highest.
10
Overview of Lecture, Workshop and E-tests
Week
49
Week
50
Week 2
Tuesda
y
7
January
2014
Week 2
Thursda
y
9
January
2014
Week 3
Week 4
Week 5
Week 6
Week 7
Week 8
Week 9
Week
10
Lecture
Introduction; Demand
and Supply
Readings: (B) Chapters
1,2
Demand and Supply
cont.; Elasticities
Readings: (B) Chapter 3
Foundations of Markets
I: Consumer Choice
Readings: (B) Chapter 4
Workshop
E-test Topics
Demand and Supply
Problem Set 1
Elasticities
Problem Set 2
Consumer Choice
Foundations of Markets
II: Production
Readings: (B) Chapter 5
Market Structure I:
Perfect competition to
Monopoly
Readings: (B) Chapter 8
Pricing for firms with
Market Power
Readings: (B) Chapter
11
Market Structure II:
Oligopoly
Readings: (B) Chapter 9
Game Theory I:
Simultaneous Move
Games
Readings: (B) Chapters
1, 10
Game Theory II:
Dynamic Games
Readings: (B) Chapter
10
Information Economics
Readings: (B) Chapters
6, 12
Q&A session to prepare
for the exam
Firm Production
Problem Set 3
Experiment I:
(BM) Chapter 5
Perfect Competition,
Monopoly
Problem Set 4
Monopoly and Price
Discrimination
Problem Set 5
Experiment II:
(BM) Chapter 6
Problem Set 6
Oligopoly,
Problem Set 7
Experiment III:
(BM) Chapter 8
Game Theory
Problem Set 8
Review:
Midterm
Problem Set 9
Experiment IV:
(BM) Chapter
14
Problem Set 10
Information and choice
11
Game Theory
Literature
We will make use of two textbooks for this course.
(B)
(BM)
M. Baye, Managerial Economics and Business Strategy, 7th
th
ed. (2010) or 8 ed (soon out).
T. Bergstrom and J. Miller, Experiments with Economic
nd
Principles: Microeconomics, 2 ed. (2000)
The main textbook for this course is (B). The lectures will mainly follow the
material in (B). I very strongly advise students to also buy access to Connect,
McGraw-Hill’s online study platform that comes with the book by Baye. This is a
very useful platform, full of exercises, questions and study advices and tips that
could really help you study for this course.
I will provide the URL code to the course website (which you need when you
buy access to Connect) at the beginning of the course, in the first lecture (the
code will also be on the slides of the first lecture).
(BM) is predominantly used in the workshop sessions for the experimental
sessions we will be doing (see below).
Both (B) and (BM) textbooks are available at StudyStore and STAR.
I shall assign readings from the books. All assigned readings are relevant for
the exam, not only those covered in the lecture. When we have had our final
lecture I shall post a precise description of the exam relevant material.
Assessment and Examinations
There will be two exams: one mid-term and a final exam.
Registration via SIN-Online:
Mid-term: Thursday 23 January 2014 from 18.30-19.30 hrs
Registration via Osiris:
Final Examination: Wednesday 19 March 2014 from13.30-15.30 hrs
Re-sit Examination: Friday18 July 2014 from 13.30-15.30 hrs
You can register from 35 to 7 days before the examination date.
Mid-term
The mid-term will be conducted in the Exam hall, M-building. The mid-term will
be a one hour exam (closed book) with open questions. Your grade from the
midterm comprises 10% of the final grade. There is no re-sit if you miss the
midterm exam. Thus missing the midterm implies that the maximum final grade
you can score is 9 out of 10.
Final Exam
The final exam is a two hour closed-book open-questions exam. It consists of 4
questions. Each question can yield a maximum of 20 points. Thus the maximum
score you can get in the final exam is 80, making up 80% of the final grade.
12
Final Grade
Your final grade is determined by the grade for the midterm + the grade in the
final exam + your e-test score + bonus from Experimental Sections, and is
capped at a 10.0. Rounding will occur to the closest single digit only.
The date, time and the place of the perusal will be announced when the grades
are published.
RSM Student Representation
If you as a student have any comment about the quality of your courses, be it
positive or negative, please send an email to the corresponding representative
or approach him or her personally after the lecture.
RSM SR email: [email protected]
13
Operations Management
Course name:
Course code:
Course load:
Term:
Coordinator:
Teaching staff:
Course structure:
Course schedule:
Examination:
BAP 57
Operations Management
BAP 57
140 hours (5 ECTS)
2
Dr. F.J. Sting
Prof.dr. M.B.M. de Koster
Dr. F.J. Sting
Plenary lectures, exercises lectures, and electronic take
home exams
Monday (plenary lectures)
Tuesday (exercises lectures)
Electronic take home exams (20%) and closed book,
written examination with multiple choice and open
questions (80%)
Contact Information
Questions
regarding ...
are directed
at ...
to ...
by ...
content of lectures
Dr. F.J. Sting any time
Discussion Board (on
Blackboard)
organisation of
lectures, ETHE and
exams
(general)
Please look in this Course Manual or on Blackboard.
exemptions to rules
Examination
Board
Long term absence
(for example, due to
illness) and other
personal
circumstances
Student
advisers,
office: T05-23
Ms. T. den
www.rsm.nl/studye-mail:
advice
Hartog &
[email protected]
Ms. Rally
Schwachöfer
Electronic Take
Home Exams
For questions related to the ETHE, please read the
sections specifically dedicated to this subject in this
Course Manual.
ERPS bonus points
system
Ms. E. Maira
RSM Examination
depending on type
Board
of request
e-mail: [email protected]
working days
9:00 - 17:00
14
e-mail: [email protected]
Course Overview
Subject
In this course Operations Management, primary processes related to the
creation and realisation of tangible products and services will be treated.
Operations Management usually denotes the management of such processes;
Information Management, Financial Management, Personnel Management etc.
are termed as secondary (supporting) processes. In this course we concentrate
on the organisation of the primary processes, namely, purchase, production,
distribution, and support services. The organisation of industrial businesses
involves, among other things, the choice of mechanisation and automation
using information technology and the effective deployment of logistics. Primary
processes are strongly based on all of these functional activities of an
enterprise, starting from Research to Marketing, that have either direct or
indirect relations with the production processes, and that add value to the
product or service.
Relevance
Every organisation carries out both primary and secondary processes. In the
primary processes, the value-addition takes place through the creation of a
product or service and the distribution to the customer. Primary processes in
automobile industries, for instance, consist of the following: development and
prototyping of new models and features; efficient purchasing and assembling
activities of the required components; taking care of the efficiency of supply and
transport logistics; finding the right market and supplying automobiles to such
markets. For companies like Mc Donald’s, primary processes consist of
development and improvement of new products; finding good suppliers
worldwide; supplying and distributing to various distribution centres, factories
and restaurants; the production and sale process within the restaurants and the
recycling of the waste products. It is clear that the primary processes of such
organisations might differ; however, there are some similarities as well.
Characteristics of the course
The essential point of the subject forms the fundamental idea that effective
management of product or service producing organisations, some of them being
extremely complex, requires an integral approach. Herewith a large number of
disciplines play a role. In order to provide insight into what is really the role of
different disciplines in various organisations, it is essential to have a closer look
at the qualities of the contemporary organisations that operate in a dynamic
world under the pressure of international competition. Besides a strategic
analysis, there is a need to know about the decisions that have the greatest
influence at tactical and operational levels. These include hierarchical planning
and control systems, choice of production systems, and production layout.
Place and function within the curriculum
The course may be seen as an introductory building-block to management
studies. The introductory character can be derived from the fact that various
subjects treated here have relevance to different sorts of organisations. The
15
subjects that receive a more in-depth study in the form of compulsory and
optional subjects in later years of the curriculum are: product and process
innovation, sales and marketing, operations and logistics management.
Learning goals
Goals of the course
The aim of the course is to provide insight into features of primary processes
and into the design, operation and control of such processes in production and
service organisations. At the end of the course should the students be able to
define different basic concepts of primary processes, to understand their
characteristics, and to apply in practice where process design and control will
be the centre of concern.
Main topics covered
The subjects that will be dealt with in this course can be roughly divided into
three categories. In the electronic version of this course manual (on
Blackboard), you can use the colours of the subjects to identify them in the
lecture schedule. For a detailed overview of the required materials to study for
the examination, see the section Literature in this course manual.



Performance requirements and analysis
 Chapter 1: Introduction to Operations Management
 Chapter 2: The Global Environment and Operations Strategy
 Module D: Queuing Models
 Module E: Learning Curves
 Module F: Modeling with Simulation
 Reader DPE: Deterministic performance estimation
 Chapter 4: Forecasting Demand
Process design
 Chapter 5: Product Design
 Chapter 6: Quality Management and International Standards
 Supplement 6: Statistical Process Control
 Chapter 7: Process Design
 Supplement 7: Capacity Planning
 Chapter 9: Layout Decisions
 Chapter 10: Job Design and Work Measurement
Planning and Scheduling
 Chapter 12: Managing Inventory
 Chapter 13: Aggregate Scheduling
 Chapter 14 + DB: Materials Requirement Planning and ERP
 Chapter 15: Scheduling for the Short Term
 Chapter 16: JIT, Lean Operations, and the Toyota Production
System
16
Knowledge and skills
At the end of the course, students must have acquired knowledge and skills
concerning the importance of primary processes for production and service
organisations; the organisation of different primary processes in various
companies; similarities and differences in primary processes of different
organisations; planning and management concepts of primary processes.
Learning objectives



For “Performance requirements and analysis” you must be able to
make and explain calculations on the subjects of waiting lines,
deterministic performance estimation, learning curves, and forecasting.
Furthermore, you must be able to explain the treated concepts, their
usefulness, their pros and cons, as well as understand the interplay
between the various factors such as the effect of stochasticity on
performance indicators.
For “Process design” you should be able to reproduce, explain, identify
and compare the topics treated in the book and in the lectures.
Furthermore, you must be able to calculate statistical process control
variables (supplement 6); calculate material handling costs using fromto matrices for process oriented layouts; and calculate cycle times,
number of workstations and the efficiency for assembly lines (Ch. 9)
For “Planning and Scheduling” you must be able to make calculations
with the models presented in the book and at the lectures, as well as
reproduce, explain, identify and compare all issues, topics and
definitions treated.
Course information
Hours to spend on this course
Overview lectures
20 Hours
Exercises lectures
15 Hours
Electronic take home exams
16 Hours
Examination
3 Hours
Preparation for: lectures, electronic take home exams, and
examination
Total
86 hours
140 hours
Form of the course
All parts of this course are of equal importance to obtain the desired knowledge.
The overview lectures are intended to give an overview of the subject and to
explain additions to the book. The exercises lectures and electronic take home
exams give the student hands-on experience with some of the subjects of this
course.
17
Rules for participation
Overview lectures:
not compulsory
Exercises lectures:
not compulsory
Electronic Take Home Exams: Compulsory
It is, however, strongly advised to attend all lectures of this course, and
especially to participate in the Electronic Take Home Exams to increase the
chances of passing the examination. The subjects treated in all overview
lectures, exercises lectures and the Electronic Take Home Exams will be tested
in the final examination.
Examinations and perusals
Examination dates
Examination
Day
Time
March 13, 2014
13:30 - 16:30
Re-examination July 11, 2014
13:30 - 16:30
Registration via Osiris is required. Students can register from 35 to 7 days
before the date of the examination.
Type of questions at the examination
The examination consists of open questions as well as multiple-choice
questions. There will be questions concerning all parts of the course, including
but not restricted to the Electronic Take Home Exams and exercises lectures.
The examination is a closed-book exam. You will be permitted to use an
alphanumerical, non-programmable calculator during the examination. Any
other electronic equipment (including, but not limited to programmable
calculators, graphical calculators, electronic dictionaries, and mobile phones) is
not allowed at the examination.
Examples of exam questions
Old exams will be made available on the Blackboard. These exam questions will
be partly treated in the last exercises lecture.
After the exam / perusals
The first working day after an examination, the examination itself and the
answers to all questions will be made available on Blackboard. About three
weeks after each exam, a "perusal" is held which offers students the possibility
to review their own work (after grading). Remarks about the examination can be
put on a dedicated forum of the Discussion Board of Blackboard. Please check
Blackboard for information on dates, times and locations for these sessions.
18
Examination rules
Check the examination rules before attending an exam. Check the exam
locations channel (‘Tentamenlocaties’) one day in advance to verify the location.
Literature
Book
The following chapters are part of the compulsory literature:
Heizer, J. & Render, B., Operations Management, 11th edition, Prentice Hall, 2013,
ISBN 9781783761944 . Purchase the book from bookshop on campus or from the
STAR study association in order to get the special RSM package with a 24 month
access code for MYOMLAB (required for the ETHE). The standard book package
bought elsewhere only provides a one year access code.
Chapter
title
chapter 1
Introduction to Operations
Management
remarks
chapter 2
The Global Environment
and Operations Strategy
The
subsections
(blue-green
headers)
"Exponential smoothing with trend adjustment"
and "Trend projections" (pages 152-157) do
not need to be studied.
The section (dark blue header) "Associative
forecasting
methods:
regression
and
correlation analysis" (pages 162-168) does not
need to be studied.
chapter 4
Forecasting Demand
chapter 5
Product Design
chapter 6
Quality Management and
International Standards
supplement 6 Statistical Process Control Pages 285-290 do not need to be studied.
chapter 7
Process Design
supplement 7 Capacity Planning
chapter 9
Layout Decisions
chapter 10
Job Design and
Measurement
chapter 12
Managing Inventory
chapter 13
Aggregate Scheduling
chapter 14
The sections "MRP structure" (p. 595-599)
Materials
requirement
and "Lot-sizing techniques" (p. 600-604) do
planning (MRP) and ERP
not need to be studied.
chapter 15
Scheduling for the Short Johnson's rule (p. 639-640) does not have to
Term
be studied.
Work
Pages 444-454 do not need to be studied.
Example 5 on pages 567-569 does not need
to be studied.
19
chapter 16
JIT, Lean Operations and
the Toyota Production
System
You do not have to be able to use or
memorise the M/M/S formulas from the book
(on pages 782-783). However, you must be
able to apply the M/M/S model using a table.
The section "Model D: Limited population
model" (pages 787-789) does not need to be
studied.
module D
Queuing Models
module E
Learning curves
module F
Modeling with Simulation
CD tutorial 1
Statistical
managers
tools
Pages 823-827 do not need to be studied.
for This chapter can be found on Blackboard
(under Course Information - literature).
Other compulsory materials






Errata to the book of Heizer and Render.
Durlinger, P.P.J. and Bemelmans, R.P.H.G., "Logistieke Technieken",
Materials Requirements Planning, Chapter 3, 1999. Sections 3.4.2 and
3.4.3 do not have to be studied.
Theory and concepts from the MRP Adventure Game Case (a software
program which is available on the school's network and downloadable
from Blackboard)
reader "Deterministic Performance Estimation"
Lecture slides
Articles and other materials posted on Blackboard
All "other compulsory materials" are available on Blackboard (under Course
Information - literature).
Old editions of the book
th
It is assumed that you use the 11 edition of the book of Heizer and Render. All
th
page references given during the course are only for the 11 edition. The
differences with previous editions are limited, however, using an older edition is
at your own risk. For your convenience, you find on Blackboard (under “Course
information”) some tables that give an indication which chapters and pages to
th
th
th
th
study from the 9 , 8 and 7 edition. Usage of the 6 edition (or older) is
strongly discouraged, since differences with the current edition are just too big.
To participate in the Electronic Take Home Exams, you need an access
code for MYOMLAB. If you want to work with an older version of the book
or with a second hand book, you should purchase a stand-alone licence
for MYOMLAB at the bookshop on campus (ISBN: 9781783990177 ).
20
Grading
Exam grade
The exam consists of a number of multiple-choice questions and a number of
open questions. The multiple-choice questions count for 7.5 points of the exam
grade; the open questions count for the remaining 2.5 points. Points for the
individual open questions are indicated on the exam.
Grade for the Electronic Take Home Exams (ETHE)
On questions that require a single number as an answer, a student's answer is
considered correct if it differs at most 0.01 from the correct answer without
rounding. Answers that are "close" to the correct answer may give partial points,
subject to criteria set by the teachers. Any Electronic Take Home Exam that is
not handed in before the deadline will be graded with a 0 (zero), the maximum
grade achievable is 10 (ten).
There are three ETHEs this year. The two best ETHEs results of a student
will be used for grading.
Bonus points through ERPS
It is possible to earn a maximum of 0.4 bonus points through participation in
research in the Erasmus Behavioural Lab. These bonus points will only
awarded if the final grade for the entire course is 5.5 or higher. For details
about participating see the section "ERPS bonus points". It is not compulsory to
participate in this.
Final grade
The final grade will be based on the result for the two best Electronic Take
Home Exams, the written closed book examination, and ERPS bonus points.
Each Electronic Take Home Exam will account for 10% of the final grade. The
examination accounts for 80% of the final grade. Bonus points are added to the
total. There is one important additional condition:

The grade for the written examination must be 4.5 or higher.
If this condition is not met, then no final grade will be awarded. Your grade will
then be noted in Osiris as "O", which stands for "onvoldoende", Dutch for
insufficient. This rule is in line with the "Examination Regulations Bachelor of
Science in International Business Administration". There is no minimum
requirement for the Electronic Take Home Exams.
Example 1: Suppose your exam grade is 7.3, your two best ETHE grades are
3.1 and 9.5, and you did not participate in the ERPS bonus point system. Your
final grade is then 0.8*7.3 + 0.1*3.1 + 0.1*9.5 = 7.1.
21
Example 2: Suppose your exam grade is 5.2, your two best ETHE grades are
5.8 and 4.7, and you got 0.4 points for participating in the ERPS bonus point
system. Your final grade is then 0.8*5.2 + 0.1*5.8 + 0.1*4.7 = 5.2. The ERPS
bonus is not added here because the course grade (without ERPS bonus) is
lower than 5.5.
Example 3: Suppose your exam grade (in March) is 4.3, your two best ETHE
grades are 7.7 and 9.4, and you got 0.4 points for participating in the ERPS
bonus point system. You do not get a final grade, but you can redo the written
examination in July.
Number of attempts


There are two opportunities to do the examination (for dates see the
section "examinations and perusals") in this academic year.
Each Electronic Take Home Exam must be handed in before the
appropriate deadline (see the section "Electronic Take Home Exams").
It is not possible to redo an Electronic Take Home Exam at a later time
in the same academic year.
Requests for exemption
Only if another academic study (or a Dutch HBO) has been successfully
completed, it is in a few specific cases possible to receive exemption from this
course. To be eligible for an exemption a written request has to be send to the
examination board. Students may be asked by the examination board or by the
teaching staff to provide additional information. For more information concerning
exemptions, please see the ‘Examination and Teaching Regulations IBA’ on the
following website: www.rsm.nl/examination-board.
Plenary lectures
There are two types of plenary lectures. Ten "overview lectures" on Monday are
used to introduce the various subjects. Slides for these lectures will be posted
on the Blackboard. The subjects and the literature to be studied for each of
these plenary lectures are described in the schedule below.
Week Date
49
50
Instructor
&
Subject
Location
Reference
Monday
December 2
11.00 - 12.45
Sting
LB-107
Intro to Operations Management
The Global Environment and
Operations Strategy
Learning curves
Queuing Models
Ch.1
Ch.2
Monday
December 9
11.00 - 12.45
Sting
LB-107
Deterministic performance
estimation
Modeling with Simulation
DPE
22
Mod. E
Mod. D
Mod. F
2
Monday
January 6
11.00 - 12.45
Sting
LB-107
Forecasting Demand
Ch.4
Product Design
Ch.5
3
Monday
January 13
11.00 - 12.45
Sting
LB-107
Process Design
Capacity Planning
Job Design and Work
Measurement
Ch.7
Sup.7
Ch.10
4
Monday
January 20
11.00 - 12.45
De Koster
Layout Decisions
LB-107
Ch.9
5
Monday
January 27
11.00 - 12.45
Sting
LB-107
Ch.12
CD tutorial 1
6
Monday
February 3
11.00 - 12.45
Aggregate Scheduling
De Koster
JIT, Lean Operations, and the
LB-107
Toyota Production System
Ch.13
Ch.16
7
Monday
February 10
11.00 - 12.45
De Koster Material Requirements Planning
LB-107
and ERP
Ch.14, DB
8
Monday
February 17
11.00 - 12.45
De Koster
Scheduling for the Short Term
LB-107
Ch.15
(and pages 320324 of Sup. 7)
9
Monday
February 24
11.00 - 12.45
Sting
LB-107
Managing Inventory
Statistical Tools for Managers
Quality Management and
International Standards
Statistical Process Control
Ch.6
Sup.6
Refer to the section "Literature" for an exact description of the compulsory
th
literature for this course. References in the table refer to the 11 edition of the of
book of Heizer and Render with the exceptions "DB" (this is the chapter by
Durlinger en Bemelmans, available from Blackboard). "DPE" (this is the reader
"Deterministic Performance Estimation", available from Blackboard), and "CD
tutorial 1" (which can be found on Blackboard under "course information literature”).
Exercises lectures
The second type of lectures are so-called "exercises lectures". These lectures
are also held in plenary, but serve a different purpose than the Monday lectures.
Four exercises lectures will be used to work on mainly quantitative aspects of
topics treated before in the "overview lectures". These lectures are, among
others, meant to help you prepare for the Electronic Take Home Exams.
Three exercises lectures will be used to explain the questions of ETHE1,
ETHE2 and ETHE3. At this time you have already received your grade and the
correct answers for your ETHE. The lecture will help you to identify any
mistakes you made in the calculations so that you will be better prepared for the
examination. The last exercises lecture will give you the opportunity to make
23
last year's exam to practice for the upcoming exam of this year. Some of the
most difficult exercises will be explained in the third hour of this lecture.
No slides will be published on Blackboard for the exercises lectures, because
no new slides will be used. Assignments to be made during the exercises
lectures will be posted on Blackboard and must be printed and brought to the
lectures by the students.
Instructor
&
Subject
Location
Reference
49
Tuesday
December
3
15:00 16:45
Sting
CB-1
Exercises lecture Modules D and E
(preparation for ETHE1)
Blackboard
50
Tuesday
December
10
15:00 16:45
Sting
CB-1
Exercises lecture, reader "Deterministic
Performance Estimation" (preparation for
ETHE2)
Blackboard
2
Tuesday
January 7
15:00 16:45
Sting
M2-03
Exercise lecture Chapter 4 (preparation for
ETHE2)
Explanation of the ETHE1 questions.
Blackboard
4
Tuesday
January 21 Sting
15:00 CB-1
16:45
Explanation of the ETHE2 questions.
Blackboard
5
Tuesday
January 28 De Koster Exercises lecture Chapter 9 and Chapter 12
15:00 CB-1
(partly as preparation for ETHE3)
16:45
Blackboard
7
Tuesday
February
11
15:00 16:45
De Koster Exercises lecture Chapters 13, 14, 16
CB-1
(preparation for ETHE3)
Blackboard
8
Tuesday
February
18
15:00 16:45
Sting
CB-1
Blackboard
10
Tuesday
March 4
15:00 17:45
Old exam of March 2010
De Koster You get two hours to make the exam
CB-1
yourself;
the answers are explained in the third hour.
Week Date
Explanation of the ETHE3 questions.
24
Blackboard
Electronic Take Home Exams (ETHE)
Deadlines
Electronic Take Home Exam 1 will be available starting Wednesday
December 11, 2013 at 17:00. The deadline for handing in Electronic Take Home
Exam 1 is Saturday December 14, 2013 at 17:00.
Electronic Take Home Exam 2 will be available starting Wednesday January
15, 2014 at 17:00. The deadline for handing in Electronic Take Home Exam 2 is
Saturday January 18, 2014 at 17:00.
Electronic Take Home Exam 3 will be available starting Wednesday February
12, 2014 at 17:00. The deadline for handing in Electronic Take Home Exam 3 is
Saturday February 15, 2014 at 17:00.
Making the assignment & handing it in
The Electronic Take Home Exams are fully internet-based on MYOMLAB.
Details for submitting the ETHEs will be provided via Blackboard.
Topics
Electronic Take Home Exam 1 will cover Module D and Module E of the book
treated in the plenary lectures of weeks 49 and in the exercises lectures of week
49 (see "Organisation of lectures").
Electronic Take Home Exam 2 will cover the reader "Deterministic
Performance Estimation" and Chapters 4, 5, 7, and 10, treated in the plenary
lectures of weeks 50, 2 and 3, and in the exercises lectures of weeks 50 and 2
(see "Organisation of lectures").
Electronic Take Home Exam 3 will cover Chapters 12, 13, 14, 16 of the book
and the Chapter of Durlinger and Bemelmans, treated in the plenary lectures of
weeks 5, 6 and 7 and in the exercises lectures of weeks 5 and 7 (see
"Organisation of lectures").
Cooperation
Students who participate in this course are allowed - in groups of at most three to discuss about the questions and to explain the solution method to each other.
This type of cooperation will only enhance your learning experience, which is
the main purpose of these assignments. However, each student must solve and
fill out his/her own ETHE questions.
The Electronic Take Home Exam grades are taken into account when
calculating the final grades in March and July of this academic year.
25
ERPS Bonus points for research participation
Rotterdam School of Management, Erasmus University is a worldwide leader in
management research, through the work of the members of the Erasmus
Research Institute of Management (ERIM). ERIM is the joint research institute
of RSM and the Erasmus School of Economics. Practically all teachers that you
meet in class are members of the institute and they are active in research two
days per week on average.
During this term you will be offered the opportunity to participate in research
studies in return for bonus points towards the final grade of this course. During
the term, you will be given the opportunity to participate in a maximum of two
research sessions. Participation is entirely voluntary.
Participation in these studies will provide you with additional learning
opportunities, complementary to the content of the lectures. Through
participation in research studies, you will become aware of the nature and
insights of management research and learn about a variety of research areas
and methods in an engaging manner. During the lectures of this course,
reference will be made to the critical role of empirical research and research
methods in producing the business knowledge that is taught in the course.
You will be able to earn a maximum of 0.4 points contributing towards your final
grade, provided that the final grade is 5.5 or higher without the bonus. During
one term you can participate for course credits in a maximum of two sessions of
approximately 30 minutes each. Participation in one of these sessions will
contribute 0.2 points (= 1 course credit) towards the final grade. In case of
research sessions lasting more than 30 minutes (up to one hour), you will be
awarded 2 course credits (in this case you will thus earn 0.4 points for
participating in a single research session). ERPS bonus points are taken into
account when calculating the final grades in March and July of this academic
year.
You will be able to participate in research studies to earn bonus points for this
course. The dates for this will be announced on Blackboard and other channels.
Additional information about registration procedures will be announced in class
and on Blackboard.
All studies will take place at the Erasmus Behavioral Lab (EBL), which is located
on the 12th floor of the T-building (to access the lab you need to use the
elevators located towards the back of the T-building). The bonus points are only
valid for the current academic year (in other words, the bonus points expire after
the re-sit exam).
26
You can sign up for a research session via the Erasmus Research Participation
System (ERPS). To register, log onto www.rsm.nl/lab. If you have problems
logging on or if you have any other questions concerning the course credits,
please contact the ERPS administrator, not the teacher(s) of this course. The
name of the administrator is Ms. E. Maira and you can contact her at the
following email address: [email protected] .
Instructions for the students
Study guide
It is important to study the material given in the course schedule before
attending the lectures. Furthermore, it is advised to practise some exercises
before attending the exercises lectures. This will enhance your learning capacity
and facilitate understanding the lectures.
Course feedback
The faculty involved, likes to evaluate the course in different aspects with a view
for improvement. The department of MTI would especially like to stand still at
the experiences of students with the exercises lectures and the Electronic Take
Home Exams. Please feel free to inform us of your experiences through the
Discussion Board of Blackboard, via the student representation or on the
evaluation form. Your co-operation is deemed essential for this evaluation and it
would be greatly appreciated.
RSM Student Representation
If you as a student have any comment about the quality of your courses, be it
positive or negative, please send an email to the corresponding representative
or approach him or her personally after the lecture. RSM SR email:
[email protected]
27
QMT: Statistics
Course name:
Course code:
Course load:
Term:
Coordinator:
Department:
Teaching staff:
Course structure:
Course schedule:
Examination:
(BAP58)
Quantitative Methods & Techniques: Statistics
BAP58
4 ECTS
2nd trimester
Dr B. Bode
Technology & Operations Management
Dr. B. Bode (lectures)
Office: T 09-38
Tel: 82204
E-mail: [email protected]
Office hour: only by appointment
Teaching-assistants (workshops): to be announced
on Blackboard
Lectures (2 hours per week) and
workshops (2 hours per week)
Lectures are scheduled on Tuesdays (11-13 hrs.),
workshops on Fridays (9-11 hrs or 11-13 hrs or
13-15 hrs)
Written exam (partly multiple choice and partly open
questions, closed book exam), bonus system.
Compulsory literature
•
G. Keller, Managerial Statistics, 9-th Edition, South-Western, Cengage
Learning, 2012
ISBN: 9781111534639 (Int. Student Edition).
•
All lecture sheets (published on Blackboard).
•
(for optional companion material, Student Solutions Manual, Study
Guide, see http://international.cengage.com)
Course description
Everyday practice in business and management is characterized by decision
making in situations with uncertainty. Statistics is the tool to handle this
uncertainty and to help in making the appropriate decisions. This course gives
an introduction to statistics with illustrative business applications. The lectures
treat the basic statistical concepts and methods, and the workshops provide
working skills in statistics by applying the methods on real-world business
problems. The treated topics are:
-
Introduction to statistics
Descriptive statistics
Probability and distributions
Estimation
Hypothesis testing
Applications in business
Course objectives
This introductory course gives the student a basic working knowledge of
statistics as it is applied in business. It introduces the student to statistical
28
thinking, to the application of statistics to business data, and the use of
statistical information in making decisions. The course is practically oriented
towards solving business problems in four steps:
(1)
(2)
(3)
(4)
Formulate the problem in terms of statistics;
Identify the appropriate statistical techniques;
Solve the problem (by hand or with Excel);
Interpret the results (what does the solution mean for the problem at hand).
At the end of this course the student is able to:
•
describe the difference between descriptive statistics and inferential
statistics as well as the role that probability plays in inference;
•
describe the difference between nominal, ordinal, interval and ratio level of
measurement of variables;
•
give the definition and the formula of the most well-known measures of
(central and non-central) location and spread (including the geometric
mean), and use these concepts and formulas skillfully in practical
applications, under which the computation of the arithmetic mean and the
standard deviation of linearly transformed variables;
•
give the definition of the concepts frequency distribution, bar chart, pie
chart, stem-and-leaf display, histogram, polygon and box plot, and use
these concepts skillfully in practical applications;
•
describe the difference between the classical, the relative frequency and
the subjective approach of assigning probabilities;
•
give the definition of the basic concepts and rules of probability (including
Bayes’ law), and use these rules skillfully in practical applications, also with
the aid of probability trees;
•
describe the difference between discrete and continuous random variables
as well as discrete and continuous probability distributions;
•
give the definition of Chebysheff’s theorem and use this theorem skillfully in
practical applications;
•
describe the properties of the most well-known probability distributions
2
(uniform, binomial, Poisson, normal, exponential, t-distribution and χ distribution) and their mutual relationships, and use these distributions
skillfully in practical applications, also with the aid of probability tables;
•
give the definition of a sampling distribution and of the central limit theorem,
give the formula of the most well-known sampling distributions (mean,
proportion and variance) and of the standard error of the mean and of the
proportion, and use these concepts and formulas skillfully in practical
applications;
•
describe the difference between a point estimator and an interval estimator,
give the definition of the properties unbiasedness, consistency and relative
efficiency of estimators, give the formula of the confidence interval estimate
of the mean, the proportion and the variance, and use these concepts and
formulas skillfully in practical applications, under which the determination of
the sample size to estimate a mean or a proportion;
29
•
give the definition of the concepts: null hypothesis, alternative hypothesis,
one-tail test, two-tail test, Type I error, Type II error, significance level, pvalue, power of a test and operating characteristic curve, give the formula
of the test statistic for testing hypotheses with respect to a population
mean, a population proportion and a population variance, and use these
concepts and formulas skillfully in practical applications.
This course on statistics provides an essential preparation for the second-year
course Applied Business Methods (BAB08) and for later applied work in case
projects and thesis research.
Student preparation
The lectures are helpful in getting an understanding and overview of the
statistical concepts and methods. To obtain a practical understanding, it is
necessary to make exercises. The advised study scheme is as follows, where
'WS' stands for the 'weekly schedule' of this course.
1.
2.
3.
4.
5.
6.
7.
Before the lecture at Tuesday: get an impression of the sections of the
book that are scheduled for this lecture (see WS, Keller Sections). Try to
identify the main topics and purposes of this lecture and try to understand
some of the examples.
Attend the lecture, with active participation.
After the lecture: study the treated sections of the book.
Before the workshop on Friday: prepare the exercises for this workshop
(see WS, Workshop Exercises).
Attend the workshop and take active participation in discussing, analysing
and answering the exercises. Note that the student is supposed to have
been active in trying to answer the questions before attending the
workshop.
At the workshop take active part in making an old exam question that
counts for the bonus system (see below).
After each workshop the student can make some additional exercises to
test her or his knowledge (see WS, Self-study Exercises).
Weekly schedule (changes may occur, consult Blackboard regularly)
The lectures are on Tuesdays from 11.00 till 12.45 hours. All lectures are given
by Dr. B. Bode (RSM Erasmus University). The workshops are on Fridays, in six
groups, two groups from 9:00-10:45 hours, two groups from 11.00-12.45 hours
and two groups from 13:00-14.45 hours. The workshops are given by teaching
assistants. Please note the advised 'Student preparation' described before. Brief
answers to the even-numbered questions are in the book, full answers to the
Workshop Exercises and the Self-study Exercises will be published during the
course on Blackboard. Further note that the weekly schedule below may be
subject to changes. It is of utmost importance that the student regularly consults
Blackboard for possible updates of the schedule, so that the student can
adequately prepare the lectures and workshops.
30
Weekly Schedule for the 9-th International Student Edition (2012):
Wk
Lect.
49
(2013)
01
50
02
02
(2014)
03
03
04
04
05
05
06
06
07
07
08
08
09
09
10
10
11
Subject
Introduction;
Graphical and
Tabular Descriptive
Techniques
Numerical
Descriptive
Techniques
Probability
Random Variables
and Discrete
Probability
Distributions
Continuous
Probability
Distributions
Data Collection and
Sampling; Sampling
Distributions
Introduction to
Estimation
Introduction to
Hypothesis Testing
(I)
Introduction to
Hypothesis Testing
(II); Inference about a
Population (I)
Inference about a
Population (II)
Question hour
Keller
Sections
Workshop
Exercises
Self-study
Exercises
Ch.1; Ch.2
excl. 2.3; Ch.3
excl. 3.3
1.2, 2.8, 2.30,
3.12, 3.31
1.1, 2.7,
2.13, 3.10,
3.36
Ch.4 excl. 4.44.6
4.2, 4.22, 4.30,
4.43, 4.100
Ch.6
6.8, 6.36, 6.56,
6.81, 6.97
Ch.7 excl. 7.27.3
7.10, 7.19,
7.34, 7.97,
7.114
7.27, 7.33,
7.94, 7.115
Ch.8
8.6, 8.50, 8.63,
8.74, 8.78
8.13, 8.31,
8.61, 8.79,
8.73
Ch.5; Ch.9
excl. 9.3
Ch.10
9.21, 9.22,
9.36, 9.38,
9.41
10.8, 10.21,
10.32, 10.53,
10.48, 10.49
4.1, 4.21,
4.27, 4.39,
4.99
6.7, 6.41,
6.63, 6.82,
6.96
9.17, 9.23,
9.35
10.5, 10.22,
10.33, 10.51
Ch.11 up to
and incl. 11.2
11.34, 11.36,
11.38, 11.44
11.16, 11.17,
11.18, 11.35
Ch.11 from
11.3; Ch.12
up to and incl.
12.1
11.49, 11.65,
12.15, 12.23,
12.31
11.48, 12.9,
12.10
Ch.12 from
12.2 excl. 12.4
12.58, 12.63,
12.70, 12.94,
12.147
12.66, 12.74,
12.95,
12.146
Ch.1-12
Sample exam
Exam: Monday
March 10 from
13.30-16.30 hrs.
Re-sit: Friday July 25
from 13.30-16.30 hrs.
31
Bonus System:
Students with an attendance rate of at least 80% at the first 10 workshops get
the opportunity to make a bonus question at the exam in March and at the re-sit
in July.
The rules are as follows:
•
All students are registered for a workshop group by the IBA
Programme Management. The group compositions are final and
cannot be changed during the trimester. Within the workshop group,
groups of 4 students have to be formed.
•
If a student cannot participate in a workshop (s)he should inform the
coordinator (dr B. Bode) BEFORE the workshop takes place. The
student should send an email message to [email protected] to explain the
reason for non-participation.
•
If a student wishes to stop participation in the bonus system then (s)he
should inform his or her fellow students in the same group and (s)he
should send an email message to [email protected] to stop the
participation.
•
A student has participated in the workshop if (s)he is present during
both hours and if in addition (s)he hands in serious answers to an old
exam question that will be made in fixed groups (of 4 students) during
the last half hour of the workshop. The answers are handed in directly
at the end of the workshop. Serious work to try to solve the question is
essential, but errors in the solution are allowed. If a group of students
does not hand in answers or if the answers do not result from serious
work then this is seen as non-participation. The workshop lecturers
judge the participation of groups.
•
Students who achieve a participation of at least 80% are allowed to
make a bonus question at the exam that counts for 1 full grade point
(in addition to the 10 grade points that can be earned by the regular
exam; final grades higher than 10 are not possible, but virtual scores
above 10 will certainly be remembered by the teaching staff). This
bonus question will very closely resemble one of the 10 old exam
questions made at the workshop.
•
Students who did not participate sufficiently are admitted to the regular
exam and well as the re-sit exam but they are not allowed to make the
bonus question.
•
Final note: Workshop participation and training with old exam
questions is an excellent way of preparing for the exam, this is the
motivation for the bonus system. The formal rules are just to prevent
free riding.
Remark for students with prior knowledge on statistics
Some of the topics treated in this course may have been part of the high school
program of some students. To earn the bonus, also these students have to
attend at least 80% of the workshops. Possibly some old exam questions are
easier for these students, this will just allow them even more to get good marks
at the exam. It should be mentioned, however, that past experience shows that
32
students with prior knowledge in statistics tend to overestimate their cunnings
and do not perform so well at the exam, so that participation in the workshops is
strongly advised in any case.
Examination
The knowledge of statistics of the student and the competence in applying
statistical methods will be judged by a written examination. The use of books,
notes, palmtops and the like and any means of communication (mobile
telephones and so on) are not allowed during the exam. The use of a graphical
calculator is not allowed either. It is (only) allowed to use one of the following
calculators:
FX-82SX Plus (Casio),
FX-82MS (Casio),
FX-350MS (Casio),
TI-30Xa (Texas Instruments),
TI-30XS Multiview (Texas Instruments).
The exam consists of a mixture of multiple choice and open questions on all
matters discussed in the lectures and the workshops. During the course a
sample exam will be made available on Blackboard.
Final Examination: Monday 10 March 2014 from 13.30 – 16.30 hours
Re-sit Examination: Friday 25 July 2014 from 13.30 – 16.30 hours
Registration via Osiris is required. Students can register from 35 to 7 days
before the date of the examination.
Examination Perusal
The date, time and place of the perusal will be announced when the grades are
published.
RSM Student Representation
If you as a student have any comment about the quality of your courses, be it
positive or negative, please send an email to the corresponding representative
or approach him or her personally after the lecture.
RSM SR email: [email protected]
33
Skills 2: Effective Business Communication
Course name:
Course code:
Course load:
Term:
Coordinator:
Teaching staff:
Course structure:
Examination:
(BAP66)
Skills 2: Effective Business Communication
BAP66
3 ECTS
Trimester 2
Ms Shouhe Kuo
Ms Val Poore, Ms Paulien Wijnvoord, Ms Nancy Peiffer, Ms
Christine Willemsen, Mr Mike Senneck, Ms Marion Corfield,
Ms Joy Kearney, Ms Jodie Mann, Ms Emily Rutland
Workshops (4 hours per week, 10 sessions in total)
Written examination, role plays and attendance
requirement
Learning goals
The Effective Business Communication Skills course aims to develop students’
ability to participate in a wide range of communication-oriented business
activities so that by the end of the course, they can apply these skills with
confidence and competence.
Learning objectives
With regard to oral skills
At the end of the course students should be able to:
conduct a job interview in a professional, engaging manner and to be
able to handle a wide range of pertinent questions, applying
techniques for conducting interviews and taking part in an interview;
-
present a business plan that meets requirements with regard to
structure, delivery, style, verbal and non-verbal communication, use of
PowerPoint slides and question handling, requiring skills of team
cooperation and coordination;
-
conduct business negotiations, while using the different techniques
involved in negotiating international business deals and agreements;
-
show competence in inter-personal skills; building and enhancing team
spirit; exerting social grace and business etiquette by taking part in
meetings and teamwork tasks, inter-cultural cooperation and
discussing issues with tact and diplomacy;
-
show the following behavioral traits: positive attitude, enthusiasm,
initiative, motivation and time management
34
With regard to writing skills
At the end of the course the students should be able to:
write a correct cover letter and CV for a professional and appealing job
application to a variety of employers, using correct forms of address,
good layout, structure and targeted content for both the letter and the
CV;
-
write a strong motivational document culminating in a proposal on how
to solve a specific business issue, applying the rules of structure,
layout and upward communication style;
-
write a structured market-based report for a specific purpose or client,
including a professional description of trends as reflected in graphs;
-
write an executive summary – using the conventions of international
executive summary writing;
Workshop attendance
Notice: attendance is compulsory!
There is an attendance rate of 90%. Thus, if you fail to meet the attendance
requirement, you are not allowed to participate in the final exam in March 2014.
You are allowed to miss a maximum of one class out of ten. If, for whatever
reason, you have to miss a class, you should always inform your workshop
teacher in advance.
Should personal circumstances affect your study performance, please report
this to the IBA student advisers as soon as possible. The contact information
and availability of the student advisers can be found on the following website:
www.rsm.nl/studyadvice.
Course description
Effective Business Communication Skills comprises two parts, which will enable
you to communicate both competently and efficiently in a variety of business
situations.
The parts are:
Oral Skills - focuses on intercultural communication in a variety
of role-play situations – meetings, negotiations, presentations,
interview techniques, discussions etc. Students will be graded 3
times during the course. The schedules for grading will be
arranged by the teacher concerned.
-
Writing skills - trains students to compose a range of effective
business documents. Business vocabulary and style (upward,
downward, formal and less formal) will also be covered in this
part, together with some attention to structure and accuracy in
35
the use of English. Students will be given four assignments
during the course period, which will be set in lessons 1, 3, 5 and
8 and are to be handed in the following week.
The aim of the course is to enable students to acquire strong and effective
communication skills in a multicultural environment as well as providing an
opportunity to integrate their professional and communicative skills.
Literature
Digital reader Skills 2: Effective Business Communication – to be downloaded
from Blackboard before lesson 1.
The reader is compulsory and it contains valuable and essential background
information on the writing element, as well as the written assignments.
Assessment and Examinations
Your grade will be determined by totaling the grades. The Oral skills part counts
for 50% of the grade and the Writing skills for 50%.
ORAL SKILLS
Two role-plays and one presentation will be evaluated (30% each). These are
on-course activities for which there is no re-sit possibility. The student’s
participation and evaluation of the student’s portfolio comprise the remaining
10%, (thus 3 x 30% + 10% = 100%).
Please note that the main emphasis in this part of the course is to build
confidence and encourage cross-cultural communication and interaction
regardless of language level, ethnic background etc. Assessment will focus
mainly on participation along with preparation and attendance.
Please also note that the schedules for oral grades cannot be changed after
they have been agreed, except by prior arrangement with the teacher
concerned. Furthermore, students may not switch classes or join another group
to make up for a class they have missed.
WRITING SKILLS
The grading for this part of the course consists of two different activities:
- course assignments (50%)
In total students must hand in four assignments. The first course
assignment carries a maximum of 20 marks, whilst the remaining three
carry a maximum of 10 marks each, totaling 50%.
Please note: Handing in the course assignments is an on-course activity for
which there is no re-sit possibility, nor can any second attempts be accepted for
grading purposes during the course. Late assignments will not be accepted. If
36
students have to miss a class when an assignment is due, they should make
sure they arrange for someone else to hand it in for them.
-
final examination (50%)
The examination consists of a writing assignment in which structure,
content, style, vocabulary and correct use of English will be evaluated.
Please note that the grade for the final examination must be 5.5 or higher. If
this condition is not met, then no final grade will be awarded. Your grade will
then be noted in Osiris as "O", which stands for "onvoldoende" (Dutch for
insufficient). This rule is in line with the "Examination Regulations Bachelor of
Science in International Business Administration".
Plagiarism
Please note that all written assignments are individual and that no copying,
sharing or transfer of material between students is permitted. Any evidence of
assignments or parts of assignments copied either from other students or from
published sources will be treated as plagiarism. You can read about the EUR
penalties for plagiarism in:
http://www.eur.nl/english/workingat/about_erasmus_university/publications/chea
ting_and_plagiarism/
Examination Dates
Final Examination: Monday 17 March 2014 from 09.30-11.30 hrs or
13.30-15.30 hrs
Re-sit Examination: Monday 14 July 2014 from 13.30-15.30 hrs
Registration via Osiris-Student is required. Students can register from 35 to 7
days before the date of the examination.
37
Strategic Business Plan
Course name:
Course load:
Course term:
Coordination:
Teaching staff:
Course structure:
Assessment:
Course schedule:
(BAP059)
Strategic Business plan
6 ECTS
Trimester 2 and 3
J.J. Nijholt
K. Smolka
To be announced on BlackBoard
5 plenary lectures, 2nd and 3rd trimester
1 introductory seminar, 2nd trimester
4 seminars, 2nd and 3rd trimester
Final Report (50%)
Assignments (total of 4) (40%)
Individual presentation during seminar (5%)
Participation (during seminars) (5%)
Plenary lectures on Monday
Seminar sessions (obligatory) on Thursday
See SIN-Online and the schedule in this course manual for
lecture dates and seminar dates.
Introduction
During this course students will draw up a strategic business plan for a real-life
small or medium sized company and formulate a business strategy for the
coming five years. Students apply the knowledge gained in “Introduction to
Business” (BAP64) with a specific emphasis on the strategic concepts and tools
studied in that course.
Learning objectives
The primary learning objectives are:
•
•
•
Deepening the understanding and knowledge of a limited set of
strategic concepts and tools including, but not limited to, strategy
formulation, five forces analysis, and market profiling and
segmentation.
The consistent and logical application of those strategic concepts and
tools to a real-life case.
Understanding the limitations and applicability of different data sources
for different analyses. Specifically, understanding and applying the
distinction between internal analyses, yielding insights into a company,
and external analyses, yielding insights into environments, industries
and markets.
Students also apply much of the content of the ‘Skills’ courses. Therefore,
secondary learning objectives are:
•
•
Building on, deepening, and exercising social, writing and presentation
skills.
Developing project management skills including time management and
planning.
38
Overview of the Course
During the first trimester, students need to do two qualifying assignments,
namely ‘Team Formation’ and ‘Company Registration’ (see below). This means
you need to form a team of exactly four students of the same program, and you
need to find a suitable company willing to cooperate with you on the course.
Companies need to meet certain criteria (in terms of, for instance, size, legal
status, country of origin, et cetera) to be considered ‘suitable’. These criteria are
posted on Blackboard. Failure to do the qualifying assignments means students
cannot take part in the course.
Having formed a team, and found a suitable company to write your business
plan about, you can present your company during the introductory meeting at
the start of December. If your tutor deems that both assignments have been
completed appropriately, the tutor will sign your Participants Agreement
(available on Blackboard) and allow online registration of your company (details
on how to register your company will become available on Blackboard).
Teams will work towards the Final Report by completing four assignments.
rd
Starting from December and lasting until the end of the 3 trimester, there will
be a series of five plenary lectures by the course coordinator where we provide
you with theoretical background and insights into these assignments. The
plenary lectures always take place sometime before the assignment deadlines.
See below for a description of lecture content.
You will get feedback on your four assignments, both from your seminar tutor as
well as your fellow students, during each of the four seminars. Every team
member is required to present one of these four assignments during the
seminars.
About the Qualifying Assignments:
In order to take part in the course Strategic Business Plan you must, first, form a
team consisting of four students, and second, find and contract a suitable
company to write the business plan for. These are qualifying assignments, and
each has its own deadline.
1. QUALIFYING ASSIGNMENT: TEAM FORMATION
In order to qualify for entry into the course Strategic Business Plan (running in
trimesters 2 and 3); you need to form a team of exactly four students from the
same programme (either BA or IBA) and register this team through SIN-Online.
This is a qualifying assignment that needs to be completed in trimester 1.
th
Deadline is at Sunday November 10 2013 (midnight).
Creating teams of four students allows for a reasonable distribution of the
workload and optimizes your learning experiences in terms of team
management on the one hand, and strategic business planning on the other
hand. Furthermore, each of the four students will receive a grade for his/her
39
individual presentation during one of the four seminars. Since there are only
four seminars, we cannot allow more than four students per team. We
encourage you to form a team with people you know and trust. In order to help
you get to know people, a forum will be opened on the SBP Blackboard-site,
where you can leave your personal information in order to find teammates. Staff
will not interfere with this process under any circumstances. The initiative is up
to you.
2. QUALIFYING ASSIGNMENT: COMPANY REGISTRATION
The team is responsible for finding and contracting a suitable company before
th
the introductory seminar (December 5 ) and will present this company during
the seminar session. This will be an informal presentation; you do not need to
prepare slides.
The company has to meet specific criteria (see the document ‘Company
Criteria’, posted on Blackboard) and the tutor will check whether these criteria
are being met. If so, the tutor will:
•
sign the participants agreement
•
formally allow you to register the company online
About the Participants Agreement
Posted at the Blackboard site of the course you will find a number of
documents. One of them is the ‘Participants Agreement’ which details the
expectations and contributions that all three parties in the course have: your
student team, your company, and the staff of the Department of Strategy and
Entrepreneurship from RSM. The main function of this document is to get your
company to commit themselves to your team. Moreover, if you are able to show
a signed participants agreement at the Introductory Meeting this will show your
tutor you have completed your Qualifying Assignment.
If you failed to finish the qualifying assignment before the introductory seminar,
h
but still managed to register a suitable company before December 19t (see
below), your seminar tutor will sign the Participants Agreement during the first
seminar session in January and return it to you. The Participants Agreement is
intended for your own administration.
Online Registration
th
The company has to be registered online ultimately on December 19 2013 at
23.59 (details on how to do this will be announced through BlackBoard at the
start of the course). During online registration, you are asked to provide some
information about the company that will allow us to contact the company (if
deemed necessary).
Extensions
In case you haven’t contracted a firm before the introductory seminar, present a
plan of action in which you make clear how the team will find a company to
th
register before December 19 . If your plan is viable than the seminar tutor will
allow you extension of the deadline until that date. However, your tutor will
refuse extension if you cannot provide evidence you have attempted to find a
40
suitable company and/or do not have a convincing plan for finding a suitable
th
company before December 19 .
This means you failed the qualifying assignment for entry into the course and
you will have to do the course next year.
Teams that present a convincing plan but still fail to register a suitable company
th
by December 19 also fail the qualifying assignment for entry into the course.
th
Extensions for this qualifying assignment past December 19 may only be given
by the course coordinator, and will only be given for circumstances beyond your
control. Drop by the consultation hour as soon as possible if it seems you will
th
make not make the December 19 deadline.
Exemptions to the Criteria
In case a company willing to participate in the course does not meet one or
more of the criteria, we encourage you to ask for an exemption. To do so, send
an e-mail to [email protected]. In your e-mail, clearly explain which criteria
are being met (provide some evidence) and which are not. Provide arguments
as to why you think the company is suitable for this course. We will try to
respond within a couple of working days.
Literature
The obligatory reading for this course consists of the theories, models and
concepts from the plenary lectures and the course readers:
•
Van der Weerdt, Volberda & Nijholt (2013). Business Strategy
Textbook 2013. Available at Erasmus Shop.
•
Van der Weerdt, Volberda & Nijholt (2013). Business Strategy
Workbook 2013. Available at Erasmus Shop.
Assessment
The final grade for this course is composed as follows:
Final report
:
Assignments (total of 4)
:
Individual presentation (during seminar)
:
Participation (during seminar)
:
50%
40%
5%
5%
For the first three assignments we apply the regular rules with respect to
minimum grades (equal or higher than a 4.5). Also see the Extended Course
Manual posted on Blackboard.
Extended Course Manual
All students are expected to be familiar with the rules and procedures as
described in the Extended Course Manual, available on Blackboard. In that
document you will find further information on staff, communication,
absenteeism, restrictions and exemptions.
41
RSM Student Representation
If you as a student have any comment about the quality of your courses, be it
positive or negative, please send an email to the corresponding representative
or approach him or her personally after the lecture. RSM SR email:
[email protected]
Consultation hour
SBP consultation hours will be organized each Monday from 08:30 to 09:30 in
Room T7-67 for the duration of the course.
42
Satisfied or Dissatisfied with your courses?
Speak your mind and contact us with your complaints or suggestions at
[email protected].
We are always looking for motivated students interested in improving courses of
the International Business Administration program. If you want to become a part
of the Student Representation, please contact us.
Website: www.rsmsr.nl or at [email protected].
43