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2014
Quality Assurance Manual
Orchard Supply Hardware
Quality Assurance Manual
TABLE OF CONTENTS
Section 1 – Introduction----------------------------------------------------------------------------------------------------------- 3
Section 2 – Quality Assurance Program------------------------------------------------------------------------------------------ 4
2.1 Overview of Comprehensive Quality Assurance Program----------------------------------------------------------------------------- 4
2.2 Product Testing------------------------------------------------------------------------------------------------------------------------------ 5
2.3 Supplier In-House Testing----------------------------------------------------------------------------------------------------------------- 5
2.4 Third Party Testing----------------------------------------------------------------------------------------------------------------------- 5-6
2.5 Inspection Overview------------------------------------------------------------------------------------------------------------------------ 7
2.6 Third Party Inspection Company---------------------------------------------------------------------------------------------------------- 7
2.7 Inspection Scheduling---------------------------------------------------------------------------------------------------------------------- 7
2.8 Payment-------------------------------------------------------------------------------------------------------------------------------------- 7
2.9 Product Inspection-------------------------------------------------------------------------------------------------------------------------- 8
2.10 Acceptable Quality Level (AQL)--------------------------------------------------------------------------------------------------------- 8
2.11 Inspection Result Evaluation------------------------------------------------------------------------------------------------------------- 9
2.12 Inspection Site----------------------------------------------------------------------------------------------------------------------------- 9
2.13 Documentation and Equipment Requirements---------------------------------------------------------------------------------------- 9
2.14 Inspection Procedure-------------------------------------------------------------------------------------------------------------------- 10
2.15 Workmanship Guidelines------------------------------------------------------------------------------------------------------------ 11-12
2.16 On-Site Testing----------------------------------------------------------------------------------------------------------------------- 13-18
2.17 Inspection Report------------------------------------------------------------------------------------------------------------------------ 19
2.18 Inspection Report Results and Action------------------------------------------------------------------------------------------------- 19
2.19 Disputes------------------------------------------------------------------------------------------------------------------------------------19
2.20 Authorization To Ship (ATS)---------------------------------------------------------------------------------------------------------20-21
Section 3 - Packaging and Labeling Requirements-----------------------------------------------------------------------------22
3.1 Assembly Instructions--------------------------------------------------------------------------------------------------------------------- 22
3.2 Hang Tag------------------------------------------------------------------------------------------------------------------------------------22
3.3 Fiber Content and Care Labels-----------------------------------------------------------------------------------------------------------22
3.4 Care and Cleaning Instructions---------------------------------------------------------------------------------------------------------- 22
3.5 Suffocation Warning for Plastic Bags--------------------------------------------------------------------------------------------------- 23
3.6 Decorative Items---------------------------------------------------------------------------------------------------------------------------23
3.7 Ornamental and Decorative Ceramicware - Non-Food Use----------------------------------------------------------------------23-24
3.8 Ceramicware –Food Use------------------------------------------------------------------------------------------------------------------ 24
3.9 Decorative Wood – Non-Food Use------------------------------------------------------------------------------------------------------ 24
3.10 Candles - Applies to All Indoor and Outdoor Candles---------------------------------------------------------------------------25-27
3.11 Candle Holders - Applies to All Indoor and Outdoor Candles------------------------------------------------------------------ 28-29
3.12 Law Labels-----------------------------------------------------------------------------------------------------------------------------30-31
3.13 UPC Barcode Ticket Content and Format----------------------------------------------------------------------------------------- 32-33
3.14 Shipping Labels--------------------------------------------------------------------------------------------------------------------------- 34
3.15 General Packing Requirements----------------------------------------------------------------------------------------------------- 34-40
Section 4 - Regulatory Requirements----------------------------------------------------------------------------------------41-45
Section 5 - Contact Information------------------------------------------------------------------------------------------------- 46
Section 6 - Glossary of Acronyms & Terms--------------------------------------------------------------------------------------47
QA Manual 2014 Changes --------------------------------------------------------------------------------------------------------48
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 2 of 48
Quality Assurance Manual
Section 1 - Introduction
Orchard Supply Company, LLC (―Orchard Supply Hardware‖ or ―Orchard‖) is committed to providing
quality merchandise to our customers. To safeguard the quality of purchases and to ensure
merchandise will meet our customer‘s expectations, we require that all merchandise meet all
applicable U.S. laws and regulations, as well as our expectations for product quality and packaging.
The purpose of this Quality Assurance Manual is to provide suppliers with a guideline of Orchard‘s
quality expectations, requirements, and procedures.
It is the supplier‘s responsibility to understand and comply thoroughly with all U.S. laws and
regulations to ensure that manufactured products meet the necessary requirements. It is also the
supplier‘s ultimate responsibility to stay current with any updates and changes to all laws and
regulations as well as industry and Orchard‘s quality standards. Refer to Orchard‘s Universal Terms
and Conditions at http://www.osh.com/medias/sys_master/hfa/hd5/8815067856926.pdf .
Amendments to this manual can be found on the last page. We reserve the right to amend the terms
of this QA Manual as needed. Therefore, all suppliers should regularly check the Vendor Relations
website for updates. Contact [email protected] if you have questions after reading this document.
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 3 of 48
Quality Assurance Manual
Section 2 – Quality Assurance Program
2.1
Overview of Comprehensive Quality Assurance Program
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 4 of 48
Quality Assurance Manual
2.2
Product Testing
For all items, Orchard reserves the right to ensure products are tested and inspected prior to
shipment.
Products shipping to Orchard must be compliant with all U.S. laws and regulations, and Orchard
requirements. Refer to Orchard‘s Universal Terms and Conditions (UTC) on the Supplier Partner
website at http://www.osh.com/medias/sys_master/hfa/hd5/8815067856926.pdf .
2.3
Supplier In-House Testing
Orchard recommends suppliers perform in-house product pre-testing prior to submitting product for
testing at a third party test lab.
2.4
Third Party Testing
Product Testing is required to be performed by an accredited 3rd party lab to evaluate products
against performance standards, regulations and real life applications. CSA Group is Orchard‘s
preferred third party service provider for product testing. Contact CSA Group directly at
[email protected] to arrange testing. Suppliers should submit top of production samples for testing.
All product testing is paid by the supplier, which is standard in the industry. Contact [email protected]
for any questions.
Product must be submitted for testing at minimum 8 weeks prior to the scheduled ship date to allow
for proper organization and implementation of testing and to avoid last minute issues and problems.
This may allow sufficient time to take corrective action for issues found with test results.
Orchard will alternatively allow exceptions made to product testing as follows:

Current Test Report. If you already have a current test report (less than 2 years) and industry
standard certifications if applicable (e.g. UL, CSA) which cover all Orchard test requirements.
Send test report to the Quality Assurance team for review. If there is a change in ―form‖, ―fit‖,
―function‖, ―material‖ or ―manufacturing location (factory)‖, a new test report will be required.

Group Testing. Similar items may be tested in groups (test one product type and apply the
test result to all others) provided they satisfy the following conditions:


The selected test item(s) has the same factory as the rest of the applicable items.
The selected test item(s) has the same material as the rest of the applicable items.
Send all Group Testing requests to [email protected] by filling out the Group Testing Request form
posted on the following link under Global Sourcing documents:
http://www.osh.com/SPGlobalSourcing .
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 5 of 48
Quality Assurance Manual
Additional Requirements:
 It is not acceptable for suppliers to expand or move the production to another facility/factory
without prior approval from Orchard.
 For any product change, the supplier must submit a completed Item Offer Sheet, provide up to
date information (i.e. photo of product and packaging, factory information, case pack
dimensions and weight, etc.), and send updated Item Offer Sheet to the Orchard Buyer and
Global Sourcing Merchant. The Item Offer Sheet is located under the Global Sourcing
Documents, file name ‗International Supplier Items Spec Sheet per following link:
http://www.osh.com/SPGlobalSourcing .
 Test results are valid for up to 2 years depending on product type from the Date Out field of
the third party test report and must be valid before arrival at Tracy Distribution Center.
 New product testing will be required if one or more of the following applies:
 Test report is expired.
 Supplier ships product from multiple factories - In this case, supplier must submit
product from each factory for quality testing.
 Quality issues found from point of receipt or forward that warrant additional quality
tests, suppliers are responsible for all costs associated with these tests.
 Changes are made to the material make-up of the product or the manufacturing
process that may affect the quality and/or safety of the product.
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 6 of 48
Quality Assurance Manual
2.5
Inspection Overview
The objective of an inspection is to ensure only quality products are sold to Orchard Supply Hardware
and meet our company and customer expectations. The inspection is designed to identify all nonconforming items (defective) based on established defects classifications.
2.6
Third Party Inspection Company
CSA Group is designated as Orchard‘s approved third party inspection provider. CSA Group has a
dedicated team located throughout Asia and the U.S. to support Orchard‘s testing and inspection
program.
Anti-Bribery: To ensure there is a true and accurate record of findings during every inspection, the
CSA inspector requires an Anti-Bribery Letter signed by factory personnel with company stamp.
2.7
Inspection Scheduling (Mandatory for direct imports)
The inspection date must be planned and scheduled according to the PO ship window. Suppliers
must coordinate booking, production, loading and inspection to ensure product ships on time.
It is the supplier‘s responsibility to email CSA Group directly at [email protected] to arrange an
inspection.
CSA Group will email a Service Request Form (SRF) to schedule an inspection according to the PO
ship window. Supplier must fill out the SRF completely. The 2nd tab of SRF includes a section to
complete with description of material type for each component of the product as well as CA
Proposition 65 checklist.
CSA Group requires a 3 day notification for scheduling. Requests for inspections on shorter notice
will be assessed a priority handling fee.
2.8
Payment
The initial inspection will be paid by Orchard Supply Hardware. Supplier will pay for inspections when
following occurs:
Orchard Pay
Initial
inspection
Supplier Pay
If initial inspection fails or requires corrective action, all subsequent inspections will be paid by
supplier.
If inspection is cancelled by the supplier within 1 full business day (24 hours), a cancellation fee will be
charged to supplier per CSA Group requirements.
When there are multiple factories per one Purchase Order, Orchard will pay inspection for first factory;
for additional factories, inspections will be paid by supplier.
If product is not ready or available at time of initial inspection, inspection will be cancelled. Supplier
must reschedule inspection. Supplier will get charged cancellation fee and Orchard will pay for initial
inspection.
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 7 of 48
Quality Assurance Manual
2.9
Product Inspection
A Pre-Shipment Inspection (PSI) is required for all shipments prior to shipping and must be
performed at the loading stage to prevent substitutions.
Product must meet following requirements for inspection:


100% complete production
80% of packed production goods
Inspections are conducted by randomly selecting samples from the entire lot using the ANSI/ASQ Z
1.4 Sampling Plans (AQL).
2.10
Acceptable Quality Level (AQL)
An acceptable quality level is an inspection standard describing the maximum number of defects that
could be considered acceptable during the random sampling of an inspection. The defects found
during inspection are sometimes classified into three rating categories: critical, major and minor.



Critical defects are those that may cause the product to be unsafe or hazardous for the end
user or that violates mandatory regulations.
Major defects can result in the product's failure, reducing its marketability, usability or
saleability.
Minor defects do not affect the product's marketability or usability, but represent workmanship
defects that make the product fall short of defined quality standards and may reduce the sale
of the product.
The following table represents the AQL and sample size required per SKU order quantity and the
Accept and Reject Number per sample. Note: Sample Size is determined by the selected protocol
used during the inspection.
AQL Inspection Table
Single Sampling Plan for Normal Inspections
General Inspection Level I
SKU Order Quantity
26-90
91-150
151-280
281-500
501-1200
1201-3200
3201-10,000
10,001-35,000
AQL 1.0 Major Defect
Sample Size Accept Reject
13
0
1
13
0
1
13
0
1
20
0
1
50
1
2
50
1
2
80
2
3
125
3
4
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
AQL 2.5 Minor Defect
Sample Size Accept Reject
5
0
1
20
1
2
20
1
2
20
1
2
32
2
3
50
3
4
80
5
6
125
7
8
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Page 8 of 48
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2.11



2.12
Inspection Result Evaluation
Critical Defective: One critical defect will automatically fail the inspection.
Major Defective: Is counted and evaluated based on the AQL chart for Major Defective.
Minor Defective: Is counted and evaluated based on the AQL chart for Minor Defective.
Inspection Site
The factory site should include the following to ensure an effective inspection:



2.13
Clean, well lit area with sufficient space
Comfortable working temperature and ventilation
Assistance by factory when needed for review of documentation and unpack/repack of cartons
Documentation and Equipment Requirements
The following documentation and equipment must be available at the inspection location. If the
documentation and/or equipment are not available at time of inspection, the inspection report will
indicate ‗Not Conformed‘ or ‗Pending‘. Product will not be able to ship until the inspection report is
reviewed and further direction provided by Orchard QA.
Product
Required Documentation
All Products
Product Specification Sheet
All Products
Product Test Reports
All Products
Applicable Product
Applicable Product
Applicable Product
Composite Wood
Electrical and Gas
Product weight
Adhesive tape
Caliper
California Proposition 65 Test
or Label
CARB label
Availability of 120
volts/60 hertz power
source
General Certification of
Conformity
Lighting
Stuffed Items/Toys
AC Electrical
Verify production goods meet approved product
specification.
Shows product tested and reviewed for labeling,
workmanship, functionality, performance and
chemical compliance.
Loading test
Paint adhesion
Thickness
Shows compliance to California Proposition 65.
Used to verify product performance
Compliance to Consumer Product Safety
Improvement Act (CPSIA) for lead in surface
coatings.
Battery Operated
Wooden
Firepot/Torch
Light Bulb
Metal detector
Power supply
Hi-pot tester
New battery
Moisture meter
Gel and Gel Tank
Candle Holders/Lanterns
Appropriate Size Candle
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Purpose
Compliance to California Air Resources Board
(CARB) for formaldehyde emissions in composite
wood
Verify the unit and components are certified by a
Nationally Recognized Test Lab (NRTL).
Critical Components and
Complete Unit/Model
Certificates from CSA, UL or
ETL
Power Tools with Cord
Furniture/Toys/Children‘s
Product with Paint
Required
Equipment/Tool
Actual use, Flame Extinguishing Cap, and
Surface Temperature tests
Actual use and Surface Temperature tests
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Page 9 of 48
Quality Assurance Manual
2.14
Inspection Procedure
The inspection procedure may include but is not limited to the following categories:







Purchase Order Details and Quantities
o Sku/model and description
o Total lot quantity
o Quantity available
o Sample Size
Product Description, Style and Color
o PO/Specification/Artwork
o Pre-Approved Reference Sample
o Instruction Manual
Data Measurements
o Product Dimension & Weight Check
o Dimension & Gross Weight of Master Carton Check
o Parts Inventory
On-Site Checking
o Actual Use – Functionality
o Drop Test
o Adhesion test for painting/coating/lacquer
o Material Hardness Test
o Lead Check – Swab
o Carton Drop Test
o Barcode Verification
o Practical Test
o Durability
Packaging Method
o Review of packaging based on product type
Shipping Marks/Carton/Label
o Address
o UCC 128 Label
o Content Label
Critical Component Check
o Industry Certifications for UL/CSA (Underwriters Laboratory/ Canadian Standards
Association)
o GCOC/CPC (General Certification of Conformity/Children‘s Product Certification)
o California Proposition 65
o Lacey Act
o CARB (California Air Resources Board)
o CEC (California Energy Commission)
o FSC (Forest Stewardship Council)
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 10 of 48
Quality Assurance Manual
2.15
Workmanship Guidelines
An Orchard authorized inspector will review the workmanship and construction of products; some
must be specific to Orchard requirements noted below.
Welding Requirements for Applicable Products
Acceptance standard for welds that are visible after product is fully assembled:
Finish surface welds must be ground smooth and have no visible voids. Welded joints shall be sufficiently
uniform, free from coarse (not harsh or rough to the touch) ripples, and no sharp edges. Cracks, lack of fusion,
lack of penetration, or excess slag are not acceptable.
Welding requirements for structural members of outdoor furniture, canopies, and accessories:
If either piece being welded is less than 1.0mm (0.040‖) thick, the entire circumference or perimeter of the
joint must be welded.
If both pieces are 1.0mm or greater, complete welding is still preferred, but may be reduced in the following
manner if access or cosmetic issues are present:



When welding a round or oval tube to another surface, the total weld must exceed 50% of the
circumference. The weld must be divided into at least three equal portions spaced evenly around the tube.
When welding a square or rectangular tube to another surface, two welds on the longest opposite sides is
acceptable. Each weld must be greater than 80% of the side length. If it is not feasible to weld both long
sides, it is acceptable to weld the three out of four sides instead.
When welding any other polygon shaped tube to another surface, more than one half of the total sides,
evenly spaced, must be welded.
Welding requirements for non-structural features on outdoor items:
All scrollwork and other decorative features must be welded at sufficient points that they will not detach from
normal wear-and-tear use.
Filigree and other delicate or thin features must be welded at sufficient points that they will not become
distorted or dangerous from normal wear-and-tear use.
Workmanship/visual requirements for outdoor items:
Table tops, top side corners and top side edges must have either 45 degrees or end butt welds with no pin
holes or blow through. They must be fully welded, no gaps and be smooth, flat, and without any distortion to
the unaided eye.
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 11 of 48
Quality Assurance Manual
Orchard Logo Name Plates
Orchard Supply Hardware‘s logo design MUST be supplied AND approved by Orchard. The Logo name plates
must be applied straight and even. Logo must be clearly visible. Logo name plates that are not applied
correctly or with poor workmanship will be rejected during inspection and all product will require to be
reworked. See following examples of correct and incorrect logo name plates.
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 12 of 48
Quality Assurance Manual
2.16
On-Site Testing
Following are examples of on-site testing during inspections and the AQL Category for defects.
PRODUCT
Product
Category
Gas Patio Heater
On Site Inspection Test
Critical Components and Complete Unit/Model Certificates from
CSA, UL or ETL
Actual Use / Installation
Hinges
Cylinder Attachment Test
Rating Category
Critical
Cross Cut Adhesion Test
Leakage Test
Pilot Burners and Safety Shutoff
Devices
BOC - Burner Operating Characteristics
Major
Critical
Critical
Appliance Stability (if applicable)
Critical
Surface Coating / Temperature of Gas
Components
Barcode Verification check
Critical
Lead Check Swabbing
Carton Drop Test (only applicable for
cartons less than 50 lbs / 23 kg)
Critical
Major
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Major
Major
Critical/Major
Critical
Critical
Quality Assurance Manual
Page 13 of 48
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PRODUCT
Product
Category
Gas Grill
On Site Inspection Test
Critical Components and Complete Unit/Model Certificates from
CSA, UL or ETL
Assembly Test
Gas leakage check
Rating Category
Critical
Actual Use check
Major
Stability check
Drip tray (cup) function check
Battery
Surface Coating
Regulator Hose Routing
Grill Cover
Grill Cover
Rotisserie drive motor
Handle temperature check
Major
Reject
Major
Major
Major
Major
Major
Major
Reject
Strain Relief and Blade
Retention for power unit
Barcode Verification check
Export carton drop Test
Critical
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Major
Critical
Major
Major
Quality Assurance Manual
Page 14 of 48
Quality Assurance Manual
PRODUCT
Product
Category
Power Cord Operated Drill
On Site Inspection Test
Availability of 120 volts/60 hertz power source for product testing
Mechanical Assembly
Switch On-Off Test
Current Input Test
Practical Test
Rating Category
Critical
Major
Major
Major
Major
Chuck Durability
Reverse Switches Test
RPM
Dielectric Breakdown
Leakage Current
Strain Relief
Drop Test
Lead Check Swabbing
Barcode Verification check
Carton Drop Test (only applicable for
cartons less than 50 lbs / 23 kg)
Major
Major
Major
Critical
Critical
Major
Major
Critical
Critical
Major
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 15 of 48
Quality Assurance Manual
PRODUCT
Product
Category
Hand-held & Fixed Showerheads
On Site Inspection Test
Installation
Life Cycle Test – Adjusting Mechanism
Leakage test
Flow Rate Test
Rating Category
Major
Major
Critical
Major
Teflon Tape
Spray Settings Performance
Static and Dynamic Seals
Adhesion test for
painting/coating/lacquer
Lead Check Swabbing
Carton Drop Test (only applicable for
cartons less than 50 lbs / 23 kg)
Barcode Verification check
Major
Major
Major
Major
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Critical
Critical
Critical
Quality Assurance Manual
Page 16 of 48
Quality Assurance Manual
PRODUCT
Product
Category
Furniture
On Site Inspection Test
Rating Category
OSH logos must be appropriately applied or mounted
Critical
Distributed Load Capacity Test (Table)
Major
Distributed Load Capacity Test – Glass top table
[Glass top table]
Folding Durability (Table - if applicable)
Moisture Content - solid/real wood
Table Static Load - Table
Back Static Load - Chair
Major
Legs
Seat Static Load - Chair
Armrest Static Load - Chair
Impact Test - Chair
Folding Durability (if applicable)
Chair Cycle test (rocker, swivel or
gilders -as applicable)
Stability Test
Strength Test: Zipper
Fabric Tear Strength
Snapping / Unsnapping Force
CA Technical Bulletin 117 Exception Labeling (Cushions/Pads sold
solely for outdoor use)
Carton Drop Test (only applicable for cartons less than 50 lbs / 23
kg)
Major
Critical
Critical
Critical
Major
Major
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Major
Major
Major
Critical
Major
Major
Major
Major
Critical
Critical
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Page 17 of 48
Quality Assurance Manual
PRODUCT
Product
Category
Umbrella
On Site Inspection Test
OSH logos must be appropriately applied or mounted
Assembly & Hardware
Anchoring
Adhesion test for
painting/coating/lacquer
Cut Hazards
Welds
Stability
Loading Capacity
Zipper (if applicable)
Snapping / Unsnapping Force (if
applicable)
Lead Check Swabbing
Fabric Tear Strength
Carton Drop Test (only applicable for
cartons less than 50 lbs / 23 kg)
Barcode Verification check
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Rating Category
Critical
Major
Major
Major
Major
Major
Major
Major
Critical
Critical
Critical
Critical
Critical
Critical
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Page 18 of 48
Quality Assurance Manual
2.17
Inspection Report
The inspection report is issued by the CSA Group inspector.
 The Inspector may leave an unofficial inspection report with supplier, if requested, before
leaving factory.
 The Inspector will send official inspection report to Orchard QA for review. Normal
turnaround time: 3 business days.
2.18
Inspection Report Results and Action
Inspection Result
Conformed: Meets Orchard
Requirements
Not Conformed: Does Not
Meet Orchard
Requirements
Not Conformed: Does Not
Meet Orchard
Requirements
Pending Applicant‘s
Decision
Orchard QA Action
Send Authorization to Ship (ATS) to supplier.
Critical defect: Email supplier - PO not allowed
to ship.
Non-Critical defects: Email supplier with
corrective action and, if needed, request
reinspection.
Depending on defects, QA may waive or
require corrective action and reinspection.
Supplier Action
Send ATS to UPS.
Ship product.
Do not ship.
Corrective action required.
Schedule reinspection.
Do not ship.
Corrective action required.
Schedule reinspection.
Do not ship.
Wait for Orchard QA
decision
Suppliers and factories must follow up on all defect issues identified during their own internal quality
control audit and CSA Group inspection. Any defect found that would cause our customer to return
the product for workmanship should be replaced prior to shipment. Corrective action must be
implemented and resolved immediately.
2.19
Disputes
For any questions or disputes with inspection reports:
1. Do not ship product.
2. Email Orchard QA department at [email protected]
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 19 of 48
Quality Assurance Manual
2.20
Authorization To Ship (ATS)
An Authorization To Ship (ATS) is a release form which authorizes a PO to ship. Only Orchard QA
department is allowed to authorize a PO to ship. QA will authorize the shipment by sending supplier
an ATS form via email. Upon receipt of the ATS, supplier must email UPS the ATS form as proof that
PO is authorized to ship. Supplier cannot release or delivery PO to UPS until ATS is received.
UPS has been instructed to check every shipment for an ATS and will not allow an order
to ship without one.
The ATS may be issued as: 1) actual ATS form attached to an email, 2) ATS within email as shown
below.
Example 1: ATS form attached to Supplier Email
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Issued: April 2014
Quality Assurance Manual
Page 20 of 48
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Example 2: ATS within Supplier Email
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Issued: April 2014
Quality Assurance Manual
Page 21 of 48
Quality Assurance Manual
Section 3 - Packaging and Labeling Requirements
3.1
Assembly/Manual Instructions (if applicable)
Assembly instructions must be included with all products which require assembly and must contain
the following:
 Orchard Supply Hardware Logo – if applicable, check with Orchard Merchant if logo should be
included.
 A picture or drawing of the finished product (after assembly).
 Tools required for the assembly.
 A picture of each component, the tools provided in the hardware package, and the quantity of
each. The supplier must ensure that all tools provided are appropriate for easy assembly.
 The assembly instructions (step by step procedure) must be written in English in a clear and
understandable manner. The written instructions must followed by an action diagram illustrating
the instructions.
 All assembly instructions must be approved by the Global Sourcing Merchant or Buyer/Assistant
prior to inspection.
3.2
Hang Tag
Buyer/Assistant will determine if a hang tag is required.
 The design and content of the hang tag must be approved by the Buyer before printing.
 Suppliers are responsible for printing hang tags and may utilize their printer of choice.
 Prior to re-printing hang tag, supplier should contact the Buyer/Assistant for approval as changes
may be required from the original version.
3.3




3.4


Fiber Content and Care Labels
Fiber content and care labels must be used whenever applicable.
Care labels and law labels must be Tyvek, Valeron Vellum cloth, or a material of comparable
quality that will not flake when abraded.
For more details about fiber content and care labels, refer to:
http://www.ftc.gov/os/statutes/textile/rr-textl.htm
Content or care labels must not be sewn on top of the law label as a penalty/fine could be issued
by the state. Suppliers will be responsible for any and all penalties/fines Orchard incurs due to this
issue.
Care and Cleaning Instructions
Products requiring special care before use and/or for maintenance purposes must have care
instructions provided with the product package.
Care and Cleaning Instructions should be included in the Assembly Instructions (if assembly
instructions are applicable).
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 22 of 48
Quality Assurance Manual
3.5
Suffocation Warning for Plastic Bags
Plastic bags with a thickness of less than 1 mil (0.0010 inch) and an opening size large enough to fit
over a child's head (means any bag which, when open, has an opening larger than 25 square inches
or a capacity of more than 125 cubic inches) requires a suffocation warning.

The following wording or a similar warning that the bag is dangerous to small children must be
stated on the bag:
CAUTION--KEEP AWAY FROM SMALL CHILDREN. THE THIN FILM MAY CLING TO NOSE AND
MOUTH AND PREVENT BREATHING
Refer to http://www.leginfo.ca.gov/cgi-bin/displaycode?section=bpc&group=2200123000&file=22200-22205 for the font type and size requirement of the warning statement.
3.6
Decorative Items
Applies to decorative items which are intended for display only and which may resemble toys but not
intended or marketed as a toy.
The following wording must be used on a hangtag or a sticker attached to a decorative only item:
FOR DECORATIVE PURPOSES ONLY.
If the item resembles a toy, the following wording must be used on a hangtag or a sticker attached
to a decorative only item:
THIS IS NOT A TOY, FOR DECORATIVE PURPOSES ONLY.
The supplier may determine the size and font type for the label as long as it is legible and does not
obstruct the UPC or other product information.
3.7
Ornamental and Decorative Ceramicware - Non-Food Use
Applies to ornamental and decorative ceramicware which may look to bear food but is not to be used
for food-handling purposes.
The following statements must be applied on the exterior surface of the base via sticker, permanent
marking, or have hole bored through the bottom surface of the item:

NOT FOR FOOD USE – FOOD CONSUMED FROM THIS VESSEL MAY BE HARMFUL.
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An additional explanatory statement can be added to the ornamental or decorative ceramicware:



DECORATIVE.
or
FOR DECORATIVE PURPOSES ONLY.
or, if the item has appeal to children –
FOR DECORATIVE PURPOSES ONLY. NOT A TOY
To view these statements and for more information about ornamental and decorative ceramicware,
refer to: http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=109.16
3.8
Ceramicware – Food Use
Applies to all ceramicware meant for food use.
Backstamp
The bottom of each item must be permanently stamped (stickers are not acceptable) with:
 Country of Origin. See following link for details on Country of origin labeling regulations:
(http://www.access.gpo.gov/nara/cfr/waisidx_04/19cfr134_04.html ).
 Care Instructions (if applicable).
o Optional care instructions such as MICROWAVE SAFE, DISHWASHER SAFE,
o If care instructions are claimed, then product must have passing performance test to verify
this.
 Warning statements such as or CAUTION: MAY GET HOT IN MICROWAVE should only be used
with direction from the Buyer and QA.
3.9
Decorative Wood – Non-Food Use
Applies to decorative product wood items (e.g. bowls, trays) which may look to bear food but is not
to be used for food-handling purposes.
The following wording must be used as a sticky label instead of a permanent statement on the base:
 NOT FOR FOOD USE. MAY POISON FOOD.
or
 NOT FOR FOOD USE–FOOD CONSUMED FROM THIS VESSEL MAY BE HARMFUL.
An additional explanatory statement can be added to the decorative wood item:

DECORATIVE or FOR DECORATIVE PURPOSES ONLY.
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3.10
Candles - Applies to all Indoor and Outdoor Candles (Non LED)
Labeling
Candles shall be labeled with count and length or height in inches to meet the requirements of the
FPLA. Tapered candles and irregularly shaped decorative candles, which are either hand dipped or
molded, do not need to be labeled with the diameter of the candle. Reference link:
http://www.ftc.gov/os/statutes/fpla/part501.htm#7
Requirements for Candle Type
CANDLE
REQUIREMENT
Filled / Jar
Wax weight only
Tea light / Birthday
Count only
Taper / Irregular
Height only
Votive / Circular
Height x Diameter
Votive / Irregular
Height only
Pillar / Circular
Height x Diameter
Pillar / Square
Height x Width
(US Standard & Metric for all candles)
*Filled/Tea Light candles do not need size dimensions wax weight only. The wax weight is the weight of the candle
without the container. Place the wax weight in ounces and grams, e.g. 12oz (340g), in the space where the dimensions
would go for formed candles.
Note: It is the supplier‘s responsibility to understand and comply thoroughly with all U.S. laws and regulations as well as
industry standards to ensure that manufactured products meet the necessary requirements.
Cautionary labeling
Labeling must meet the minimum size requirements, label placement requirements, and minimum
safety language. Text only or text and pictograms warnings are permissible, but must comply with
the specific requirements for either option.
Text Only Options:
Shall consist of the safety alert symbol (Figure 1) followed immediately by the word ―WARNING‖ in
uppercase boldface letters.
The following fire safety warning statements or practical equivalents shall appear in this order:
Burn within sight
Keep away from things that catch fire
Keep away from Children
These may appear in stacked format or paragraph form.
Warning Message:
 Must be left-aligned or centered.
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




Font type: news Gothic Bold, Helvetica Bold, or equivalent sans serif font letters.
The word WARNING must be in uppercase boldface letters, at least 1 mm (0.04 inch) high.
Safety alert (exclamation point inside an equilateral triangle) must be at least 3 mm (0.12 inch)
high.
The word WARNING must be 10% larger than the largest type in the other text with the
exception of the product title.
Other than the word WARNING, the uppercase letters of the message must be at least 0.8 mm
(0.03 inch) high.
The requirements above are according to ASTM Standard Specifications for Cautionary Labeling for
Candles Burned in a Home (F2058-00). For the most updated requirement, check the ASTM website
at http://www.astm.org/cgi-bin/SoftCart.exe/index.shtml?E+mystore.
Abbreviated text only fire safety warnings are permissible for candles with warning panels 21 cm2 or
less in size and for individually wrapped taper candles.
Acceptable Safety Alert Symbols
Example:
Text and Pictogram Option:
Shall consist of the safety alert symbol followed immediately by the following pictograms:
―Burn within sight‖
pictogram
―Keep away
―Keep away
from things that from children‖
catch fire‖
pictogram
pictogram
The following fire safety warning statements or practical equivalents shall appear in this order:
Burn within sight
Keep away from things that catch fire
Keep away from Children
This may appear in stacked format or paragraph form.
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Abbreviated text and pictogram fire safety warnings are permissible for candles with warning panels
21 cm3 or less in size and for individually wrapped taper candles. The warning shall consist solely of
the safety alert symbol followed by the burn within sight pictogram and the fire safety warning
statement ―Burn within sight‖ or its practical equivalent.
Reference: ASTM F2058-07 section 6.3
Candle Instructions
Instructions For All Types
Trim Wick to ¼‖ Prior To Lighting. Do Not Allow Wick
Trimmings To Accumulate In Wax Pool.
Place on temperature safe surface.
For Filled Candle, should also include the following:
―Container Will Be Hot When Candle Is Lit‖
Candles with pesticides (e.g. citronella - claims to control or mitigate disease vectors – e.g. Lyme‘s
disease or West Nile virus)

If a candle makes a claim (such as control or mitigate disease vectors –e.g., Lyme‘s disease or
West Nile Virus) it must be EPA registered.
o The label must include an EPA registration number.
o The supplier must provide proof of EPA registration.
o If the candle is not registered, it must comply with the citronella candle labeling
exemptions of FIFRA & 40 CFR 152
o Label must state ‗For Outdoor Use Only‘
Candles with certain active ingredients - e.g. citronella without EPA registration - FIFRA exemption
requirements

A candle with an active ingredient, such as citronella, may be exempt from EPA registration if it
meets ALL of these requirements:
o It does not bear a claim to control or mitigate disease vectors (label can have general
labeling - repels bugs; repels mosquitoes; or have a picture of a dead bug)
o The active ingredients are listed in the FIFRA 25(f)(1) list
o The product contains inert ingredients from the approved FIFRA list (Paraffin) (Colorants
are not listed); and
o It must have labeling identifying the name and percentage of each active and name of
each inert ingredient.
o Label must state ‗For Outdoor Use Only‘
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3.11
Candle Holders - Applies to all Indoor and Outdoor Candles
Safety Use Instruction
Candles and filled candles (candles with diameter 3.5 inch or greater) must state:
 Trim wick to 1/4‖ each time candle is to be relit. Do not allow wick trimmings to accumulate in
wax pool. Place candle on temperature-safe surface. Never leave burning candle unattended.
Candle holders must state:
 Use with a type of candle* candle only. Candle holder may get hot during use.
*Enter the type of the candle such as votive, tea light, tapered, etc. on the red text.
Candle holders for taper candles:
 In addition to above, must also mention the maximum height of the candle that should be used
as below:
WARNING—To Prevent Fires Due to Tip Over, do not use with a candle greater than X* inches
tall.
*Enter the maximum height of the candle that should be used in place of the X. The height is in
U.S. units and SI metric.
*Reference ‗Requirements for Candle Type‘ chart
The size of the letter must meet the requirement mentioned in the warning label, so that the
uppercase of the text should be 10% smaller than the ―WARNING‖ word.
Candle - Size and Placement of the Sticker:
 The warning and safe instruction sticker must cover the whole base at bottom of the candle.
 For candles sold in a package (e.g. taper candle and tea light), all information mentioned above
can be printed on a sticker, a hang tag, or directly on the packaging.
Candle Holder – Size and Placement of the Sticker:


The warning and safe instruction sticker must be attached to the back or bottom base of the
candle holder in which the candle is sold.
For candle holder sold in a package, all information mentioned above can be printed on a sticker,
a hang tag, or directly on the packaging.
The Candle and Candle Holder sticker templates are shown on next page.
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
Format for Stickers
o The Red highlighted areas are input fields. Replace the information where it is shown in
Red with the appropriate information that pertains to your product.
o All information on label must be printed in Black color.
o Insert correctly: Dimension/Size in Inches (in) and Centimeters (cm)
o Country of Origin
o UPC
o Retail Price
o Barcode must be checked by Orchard Buyer/Assistant for review to ensure it scans
correctly prior to printing.
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3.12
Law Labels
Applies to bedding, furniture, sleeping bags and toys that contain filler.
For more details about Law Labels, including size requirements, refer to International Association of
Bedding and Furniture Law Officials (ABFLO) at:


http://www.abflo.info/
http://abflo.info/usa_labels/bedding_furniture_files/USAULL%20Bedding%20Furniture.pdf
For State of California, refer to Bureau of Home Furnishings and Thermal Insulation (BHFTI) at:
 http://www.bhfti.ca.gov/about/laws/bhfti_regs.pdf
Suppliers are responsible for checking the ABFLO website for the most updated format. Label
samples below show the label format as of January 1, 2005.
Minimum size of label: 2 x 3 inches and the minimum size of type shall be one-eighth inch in height.
All type shall be in capital letters.
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Law Label Options With Flammability Notice
Not all Law Labels require the CA 116 and/or CA 117 Flammability Warning. For example, cushions
used exclusively for outdoor use will be exempt from the TB 117 flammability requirements.
Although outdoor cushions are exempt from meeting TB 117 standards, they must still be labeled
with both a law label (as required by title 4, CCR, division 3, article 2) and a flammability disclosure
label indicating non-compliance with TB 117 (as required by title 4, CCR, section 1374.1).
Regarding the labeling verbiage:
1374.1. Exemptions.
(a) Articles exempted from the provisions of Section 1374 of Article 13- Flammability Regulations
shall have a label attached to the surface area of the article, in plain view stating the following:
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3.13
UPC Barcode Ticket Content and Format
To ensure uniformity and standardize UPC tickets for non-shelf product, see following content and
format requirements.
UPC Ticket Format and Content:
 Font: Helvetica
 UPC barcode: must be formulated to assure accurate scanability when printed
 Human-readable version of the bar code: shall be underneath the bar code.
 Retail price: shall be clearly marked on each item with ‗$‘ preceding, e.g. $49.99
 Country of Origin: must be marked on each UPC ticket (along with the words ―Made in‖ - e.g.
Made in China).
See next page for ticket type examples.
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Ticket Types
Ticket types are dependent upon the product. Check with your Orchard Merchant to confirm type of
UPC ticket to use. See following examples:
1" x 1" Standard - semipermanent adhesive
(sticky) tickets
1" x 1" Hang tags
All sticky tickets have a
tamper-proof cross-cut in
the body of the ticket.
The adhesive is semipermanent (it adheres to
the product without falling
off, but does not leave a
non-removal residue
behind).



2.5" x .5" Strip/Barbell
tags
Hang tags should be
used on product when
the standard sticky
ticket can‘t be used
(examples would
include baskets).
Attach with a plastic
loop or with a plastic
hangbone. Do not use
string attachment.
Place hang tag where
it can‘t slip off and
shall be attached
without damaging the
product.
$39.99
SKU# 5995485
Made In China
Distributed by
Orchard Supply Hardware
San Jose, CA 95119, USA
$39.99
SKU# 5995485
Made In China
Distributed by
Orchard Supply Hardware
San Jose, CA 95119, USA
Strip/barbell tags should
be used on product that
can‘t accommodate the
standard sticky ticket or
the hang tag.
Ticket Placement




Place ticket in the least noticeable location (back/bottom of the item and/or packaging), but must
be easily located for scanning at point of sale.
Attach the ticket in a location where there is no possibility of damaging the merchandise.
The ticket should not obstruct the UPC or product information on packaging.
Hang tags and strip/barbell tags must be attached in an easily accessible location but not where
they could be torn off.
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3.14
Shipping Labels
Refer to the Import Routing Guide for information on shipping label, UCC128, and content label
located on the Vendor Relations website:
http://www.osh.com//medias/sys_master/hd3/ha9/8812549996574/orchard-supplier-import-routingguide.pdf.
3.15
General Packing Requirements
In order to ensure products withstand damage throughout the supply chain, the following must be
adhered to:

Supplier Quality Control o Supplier to provide packaging specs to Orchard for approval prior to production.
o Perform ISTA drop test at factory to evaluate potential packaging issues. If drop test fails,
take correction action and contact Orchard QA for further direction.

Carton Packaging Requirements – cartons must meet specifications per below Packaging
Requirements Guideline.

Pre-Shipment Inspections – CSA team will make following checks with packaging during
inspection:
o Note flute design with pictures
o Note if cardboard has an ETC marking
o Measure flute thickness
o Measure Flutes per foot of packaging material.
o Open carton and document packaging materials: loose parts, corner bracing, any damage
to parts, any of assembly parts with sharp corners not protected in carton.
o Inadequate surface, edge or corner protection
o Sharp items not adequately wrapped, suspended or isolated
o Loose hardware not bagged/contained
o Box flat on ground (bottom of box), tip over to one side and document if loose parts are
heard.
o Basic ISTA testing—based on weight of package, the inspector with the help of the factory
member can perform a an ISTA drop test, this would be a very rough test, for example a
package weighing 100 to 150 lbs needs to be dropped from 12.0‖. The package could be
dropped one or twice on a different corners to see impact results. This could be done only
if the flute material fails the basic design requirements.
Note: Orchard may require ISTA transit testing for new orders or repeat orders with continuous
packaging problems.
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Packaging Requirements Guideline
Pack Quantity: All master and inner pack quantities must be shipped as ordered (as stated on the
P.O.).
Protective Packaging: Master cartons should be sized to snugly contain all inner packs with no
additional packaging in between cartons. All protective packaging materials and structures should be
contained within the inner pack. This includes, foam peanuts, foam or corrugated build up corners,
plastic or paper dunnage.
No Mixed SKU's: Pack only one SKU per carton. Cartons with more than one SKU will be refused or
repackaged at the vendors‘ expense. Exception: set skus
Strapping/Banding on Cartons: Unless otherwise specified, do not apply banding/strapping on
cartons. Exemptions to this would be heavy outdoor items (over 22.68KG). Steel banding is strictly
prohibited. If you feel the carton cannot survive without banding, consider upgrading the carton
material to stronger burst strength and/or changing the carton style.

Plastic Strapping
o Minimum width = ½‖. Strapping should be either white or semi-transparent
o If metal clips are utilized to secure the strapping, they must be free of sharp points
or edges.
o Padding must be inserted between the strapping and corrugated carton to maintain
carton integrity.
Internal Packaging Components

Finished exposed surfaces (painted, coated or polished) must be protected from corrugate or EPS
abrasion by an adequate protective barrier such as poly foam, plastic sheeting, etc.

Rigid angle board (corner guard) must be incorporated inside the shipping carton in the four
vertical corners to provide protection against squeeze truck handling and ensure adequate
stacking attributes. Gauge (thickness) of the corner guard is determined by the size and/or
weight of the shipping carton.

All components must be adequately secured and protected to prevent movement of product inside
master carton i.e. no metal to metal contact.
Sealing Tape

Minimum of 2-1/2‖ wide with biaxial oriented polypropylene backing and pressure sensitive hot melt
rubber resin adhesive. The tape must be resistant to aging and tolerate wide climate variations.
Smooth and wrinkle-free application is required and the tape must extend at least 3‖ on the side
panels of both the carton top and bottom.
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Carton Specifications
Products
Corrugated
Board Type
Minimum
Mullen Burst
Minimum
Edge Crush
Minimum
Caliper
Soft Lines /Hardline (inner
Single-wall
150 lb/in2
32 lb/in
0.255 in.
cartons)
(B/C Flute)
(1034 kPa)
(5.6 kN/m)
(6.48 mm)
Hard Lines (master carton) gross weight<40 lbs
Double-wall
150 lb/in2
32 lb/in
0.260 in.
(B/C Flute)
(1034 kPa)
(5.6 kN/m)
(6.60 mm)
Double-wall
200 lb/in2
40 lb/in
0.260 in.
(B/C Flute)
(1379 kPa)
(7.0 kN/m)
(6.60 mm)
Single-wall
150 lb/in2
32 lb/in
(B, C & E
Flute)
(1334 kPa)
(5.6 kN/m)
B: .115 in.
(2.92 mm)
Hard Lines (master carton) gross weight<40 lbs
Inner Cartons and Retail Cartons
C: .148 in.
(3.76 mm)
E: .070 in.
(1.78 mm)
Double-wall
(B/C Flute)
175 lb/in2
40 lb/in
0.260 in.
(1207 kPa)
(7.0 kN/m)
(6.60 mm)
Furniture, Grills, Patio heaters, Firepit, garden
fountain cartons gross weight from 50 lbs to 100 lbs
Double-wall
(B/C Flute)
175 lb/in2
40 lb/in
0.260 in.
(1207 kPa)
(7.0 kN/m)
(6.60 mm)
Furniture, Grills, Patio heaters, Firepit, Garden
Fountain cartons gross weight from 100 lbs to 180 lbs
Double-wall
(B/C Flute)
250 lb/in2
44 lb/in
0.260 in.
(1724 kPa)
(7.7 kN/m)
(6.60 mm)
Furniture, Grills, Patio heaters, Firepit, Garden
Fountain cartons gross weight >180 lbs
Double-Wall
(B/C Flute)
275 lb/in2
48 lb/in
0.260 in.
(1896 kPa)
(8.41 kN/m)
(6.60 mm)
Furniture cartons gross weight up to 50 lbs.
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Carton Styles
Below is a chart identifying commonly used corrugated carton styles.
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Drop Test: If ISTA transit testing not required per Orchard‘s direction, supplier must perform drop
test on product to call out any packaging issues. See following guideline based on weight of
packaging.
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Packaging Marking
Packaging graphics are used to provide special handling, storage, and warehousing instruction.







Identify shipping containers that require special handling using the appropriate product handling
graphics.
Place handling instructions and graphic symbols on all sides of the shipping container on the
upper portion of each side.
o Place symbols indicating the acceptable handling equipment to be used on the appropriate
sides of the container. The handling graphics may vary from one side to the next based on
product configuration and type of container.
International Handling Symbols recommended.
Must be printed on 4 carton panels
Must be a minimum of 4 inches tall and clearly printed
If the carton size will not allow 4‖ lettering, the maximum size is determined by the available
space and graphics appeal.
Maximum stack height and orientation arrows must be included for large or heavy cartons.
Stack Height


Insert correct stacking height in place of XX.
Place stacking height information directly below the handling graphics.
Example: If the recommended maximum stack height is 3 high, replace XX with 3. Vendor must
state recommended stack height on carton marking.
Clamp Direction

Place marking on the recommendation side(s) of the carton in which the clamp truck can
approach and lift the carton
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EXAMPLES
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Section 4 - Regulatory Requirements
It is the supplier‘s responsibility to thoroughly understand and comply with all applicable regulations to ensure that all
manufactured products meet the necessary requirements. It is also the supplier‘s ultimate responsibility to stay current
with any updates and changes to all laws and regulations as well as industry and Orchard‘s quality standards. Below is a
reference list of some key Federal and State regulations.
Federal
Consumer Product Safety Improvement Act of 2008 (CPSIA) (Public Law 110-314)
The Consumer Product Safety Improvement Act (CPSIA) of 2008 authorized a variety of new regulations and
testing requirements for children‘s products and some non-children‘s products. CPSIA regulates lead content in
paint, surface coatings, materials on furniture and toys, and articles intended for children.
Compliance
Children's Products: Conduct third party testing on each children's product from a CPSC-accepted laboratory.
Based upon compliant test results that indicate that your product does not contain levels of lead in paint that
violate the limit, you must issue a Children's Product Certificate.
General Use Products (e.g., furniture that is not designed or intended primarily for children 12 or younger): You
must test your general use product or institute a reasonable testing program before you can certify that your
product does not contain levels of lead in paint that violate the limit. You must then issue a General Certificate
of Conformity.
Helpful links



Consumer Product Safety Improvement Act (CPSIA): http://www.cpsc.gov/about/cpsia/cpsia.html
FAQs: Lead in Paint (And Other Surface Coatings) in Children‘s Products and in Adult and Children‘s
Furniture: http://www.cpsc.gov/info/toysafety/leadinpaintfaq.html
A Guide to United States Furniture Compliance Requirements:
http://gsi.nist.gov/global/docs/furniture_guide.pdf
USDA – U.S. Department of Agriculture - The Lacey Act
The Lacey Act was enacted to prevent trade in illegally harvested lumber and prevent trade in wood products
made from illegally harvested lumber. The Lacey Act Revisions of 2008 makes it illegal to import products
containing wood or plant material that is illegally sourced in the country from which the wood or plant material
originated.
For more detailed information, see USDA‘s webpage: http://www.aphis.usda.gov/plant_health/lacey_act/
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Country of Origin Labeling Regulations
Provides labeling requirements for articles of foreign origin (or their containers).
For more detailed information, see: http://www.gpo.gov/fdsys/pkg/CFR-2004-title19-vol1/pdf/CFR-2004title19-vol1-part134.pdf
Fair Packaging and Labeling Act Regulations
Provides labeling requirements for consumer commodities. Reference: 16 CFR 500
For more detailed information, see link: www.ftc.gov/os/statutes/fpla/part500.htm
Federal Hazardous Substances Act Regulations
Addresses toxicity, irritants, sensitizer, corrosive items, volatile flammable materials, flammability
of solids, and flammability of self-pressurized containers. Reference: 16 CFR 1500.3 and 1500.40-46
For more detailed information, see link:
http://www.gpo.gov/fdsys/search/pagedetails.action?st=citation%3A16+CFR+1500&granuleId=CFR-2011title16-vol2-sec1500-3&packageId=CFR-2011-title16-vol2
FDA – U.S. Food and Drug Administration
Establishes requirements for lead and cadmium content of ceramic-ware.
Ornamental and decorative ceramicware:
http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=109.16
Food Use ceramicware:
http://google2.fda.gov/search?q=ceramic+food+use&client=FDAgov&site=FDAgov&lr=&proxystylesheet=FDAg
ov&output=xml_no_dtd&getfields=*
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Quality Assurance Manual
States
Toxics in Packaging Prevention Act
The Model Toxics in Packaging Legislation was developed in 1989 to reduce the amount of four heavy metals in
packaging and packaging components sold or distributed throughout the United States. Legislation based on the Model
has been adopted by nineteen states shown below.
California
Connecticut
Florida
Georgia
Illinois
Iowa
Maine
Maryland
Minnesota
Missouri
New Hampshire
New Jersey
New York
Pennsylvania
Rhode Island
Vermont
Virginia
Washington
Wisconsin
No intentional introduction of an amount of the four metals is allowed. The sum concentration levels of
incidentally introduced lead, mercury, cadmium, and hexavalent chromium present in any package or packaging
component shall not exceed 100 parts per million by weight.
Manufacturers of packaging and packaging components, Suppliers of packaging and packaging components, and Product
Manufacturers or Distributors who use packaging are responsible for compliance to this Legislation. The manufacturer or
supplier to the purchaser must submit a certificate of compliance stating that a package or packaging component is in
compliance with the requirements of the law. The purchaser, manufacturer and supplier should keep a copy of the
signed certificate of compliance on file as long as that package is in use. The certificate of compliance can be subject to
state and public review upon request.
The law seeks to reduce the amount of these heavy metals in consumer packages including;
unsealed receptacles, carrying cases, crates, cups, pails, rigid foil and other trays, wrappers and wrapping films,
bags, and tubs. ―Packaging components‖ – individual or assembled parts of a package that are used to block, brace,
cushion, weatherproof, coat, dye, or stabilize the interior or exterior of the consumer product are also included under the
legislation.
For more information, see www.toxicsinpackaging.org
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
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Quality Assurance Manual
California
California Proposition 65
Proposition 65, the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted as a ballot initiative in November
1986. The Proposition was intended to protect California citizens and the State's drinking water sources from chemicals known
to cause cancer, birth defects or other reproductive harm, and to inform citizens about exposures to such chemicals.
Suppliers are responsible to understand and be compliant with Proposition 65 to ensure that all manufactured products
meet the necessary requirements. Orchard requires product to be compliant. Whenever applicable, warning statements
must appear on product (if feasible), manuals, and retail packaging.
Helpful links
http://www.oehha.ca.gov/prop65/background/index.html
http://www.oehha.ca.gov/prop65/background/p65plain.html
http://www.oehha.ca.gov/prop65/p65faq.html
Law Label and Flammability Warning
Applies to bedding, furniture, sleeping bags and toys that contain filler.
Helpful links


http://www.abflo.info/
http://www.bhfti.ca.gov/about/laws/bhfti_regs.pdf
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 44 of 48
Quality Assurance Manual
Formaldehyde Emissions from Composite Wood Products (CARB)
The California Air Resources Board (CARB) approved a measure on April 18, 2008 to reduce Formaldehyde Emissions
from Composite Wood Products. The purpose of this airborne toxic control measure is to reduce formaldehyde emissions
from composite wood products, and finished goods that contain composite wood products, that are sold, offered for sale,
supplied, used, or manufactured for sale in California.
The composite wood products covered by this regulation are hardwood plywood, particleboard, and medium density
fiberboard. If you do not manufacture items with composite wood products you may disregard this section.

Emission Standards. The formaldehyde emission standards in Table 1 apply to hardwood plywood (HWPW),
particleboard (PB), and medium density fiberboard (MDF) sold, supplied, offered for sale, or manufactured for
sale in California.
Except as provided in section 93120.2(b), Exemptions, and the ―sellthrough‖ provisions of section 93120.12,
Appendix 1, no person shall sell, supply, offer for sale, or manufacture for sale in California any composite wood
product which, at the time of sale or manufacture, does not comply with the emission standards in Table 1 on or
after the effective dates specified in Table 1.

Labeling. All compliant product must have affixed (to master carton and finished good) CARB label. The label
shall include, at a minimum, the fabricator‘s name, the date the finished good was produced and a marking to
denote that the product was made with HWPW, PB, or MDF that complies with the applicable Phase 1 or Phase 2
emission standards in section 93120.2(a). Finished goods shall be labeled as having been made with no-added
formaldehyde based resins or ULEF resins if this is so for all HWPW, PB, or MDF used in fabricating the finished
goods. “Fabricator‖ means any person that uses composite wood products to make finished goods. ―Fabricator‖
includes producers of laminated products.

Bill of Lading/Invoice. Fabricator must include a statement on the bill of lading or invoice that their goods as
being made with HWPW, PB, or MDF that complies with the applicable emission standards specified in section
93120.2(a).
For more information, refer to following link: http://www.arb.ca.gov/toxics/compwood/compwood.htm
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 45 of 48
Quality Assurance Manual
Section 5 - Contact Information
Orchard Supply Hardware
CSA Group
Email for Quality Assurance Dept: [email protected]
Corporate Office
Orchard Supply Hardware
6450 Via Del Oro
San Jose, CA 95119
Phone: 408 281 3500
Email to Schedule Inspection: [email protected]
Shanghai
Unit C, Floor 1, Building 4, Qilai Industrial City,
889 Yishan Road, Shanghai, China 200233
PR China
Tel: 86-021-54261199
Fax: 86-021-54261505
Shenzhen
Room 610/611, Unit West Qiushi Building,
Zhuzilin, Futian District, Shenzhen, China,
PRC 518040
Tel: 86-755-88316274
Fax: 86-755-88316294
U.S.
8503 East Pleasant Valley Road
Cleveland, Ohio USA 44131-5516
Tel: 216-520-8981
Fax: 216-520-8983
Orchard Supply Hardware Websites
Link
Orchard Supply Hardware
Vendor Relations/Supplier-Partner
http://www.osh.com
http://www.osh.com/eng/vendor-relations/supplierpartner.cfm
http://www.osh.com/static/images/www/pages/File/pdfs/su
pplier-partner/orchard-supplier-import-routing-guide.pdf
Import Routing Guide
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 46 of 48
Quality Assurance Manual
Section 6 – Glossary of Acronyms & Terms
Term
AQL
ASTM
ATS
BHFTI
CARB
COC
CPSC
CPSIA
CSA
GCOC
IABFLO
IOS
PO
PSI
QA
SRF
UL
UTC
Product Testing
Definition
Acceptable Quality Level. An inspection standard describing the maximum number
of defects that could be considered acceptable during the random sampling of an
inspection.
American Society for Testing and Materials
Authorization To Ship. A release form issued by Orchard QA department which
authorizes a PO to ship.
Bureau of Home Furnishings and Thermal Insulation
California Air Resources Board
Childrens Product Certification
Consumer Product Safety Commission
Consumer Product Safety Improvement Act
Canadian Standards Association
General Certification of Conformity
International Association of Bedding and Furniture Law Officials
Item Offer Sheet
Purchase Order. An order in writing or processed through Electronic Data
Interchange (EDI) issued by Orchard for the purchase of Merchandise that includes
the description, quantities to be purchased, price and other information relating to
the purchase of Merchandise
Pre-Shipment Inspection. An inspection performed at the loading stage. The PSI
will look at workmanship of the product to ensure it meets quality standards
including review of documentation for Federal and State Regulations, Industry
Certifications, product and package quality, assessment of corresponding functional
attributes, case count, and labeling.
Quality Assurance
Service Request Form
Underwriters Laboratory
Universal Terms and Conditions
Evaluation of products against performance standards, regulations and real life
applications by an accredited 3rd party test lab.
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Quality Assurance Manual
Page 47 of 48
Quality Assurance Manual
QA Manual 2014 Changes
Page
3
3
Change
Company name –
Orchard Supply Company, LLC (―Orchard Supply
Hardware‖ or ―Orchard‖)
Section 1 – Introduction Amendments to this manual can be found on the last
page.
5
Third Party Testing
33
Ticket Types – company name ‗Orchard Supply
Hardware‘
California Proposition 65 –
Orchard requires product to be compliant.
Whenever applicable, warning statements must
appear on product (if feasible), manuals, and retail
packaging.
44
Copyright © 2014 Orchard Supply Hardware. All rights reserved.
Issued: April 2014
Original
Company name –
Orchard Supply Hardware LLC (―Orchard Supply
Hardware‖ or ―Orchard‖)
Section 1 – Introduction Amendments to this manual can be found on our
Vendor Relations website at
http://www.osh.com/eng/vendor-relations/supplierpartner.cfm.
CSA Group is Orchard‘s preferred third party service
provider for product testing. Contact CSA Group
directly at [email protected] to arrange testing.
Ticket Types – company name ‗Ticket Types –
company name ‗Orchard Supply Hardware LLC‘
California Proposition 65 –
Orchard requires warning statements on product (if
feasible), manuals, and retail packaging whenever
applicable.
Quality Assurance Manual
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