Orchard Supply Hardware
2014 Quality Assurance Manual Orchard Supply Hardware Quality Assurance Manual TABLE OF CONTENTS Section 1 – Introduction----------------------------------------------------------------------------------------------------------- 3 Section 2 – Quality Assurance Program------------------------------------------------------------------------------------------ 4 2.1 Overview of Comprehensive Quality Assurance Program----------------------------------------------------------------------------- 4 2.2 Product Testing------------------------------------------------------------------------------------------------------------------------------ 5 2.3 Supplier In-House Testing----------------------------------------------------------------------------------------------------------------- 5 2.4 Third Party Testing----------------------------------------------------------------------------------------------------------------------- 5-6 2.5 Inspection Overview------------------------------------------------------------------------------------------------------------------------ 7 2.6 Third Party Inspection Company---------------------------------------------------------------------------------------------------------- 7 2.7 Inspection Scheduling---------------------------------------------------------------------------------------------------------------------- 7 2.8 Payment-------------------------------------------------------------------------------------------------------------------------------------- 7 2.9 Product Inspection-------------------------------------------------------------------------------------------------------------------------- 8 2.10 Acceptable Quality Level (AQL)--------------------------------------------------------------------------------------------------------- 8 2.11 Inspection Result Evaluation------------------------------------------------------------------------------------------------------------- 9 2.12 Inspection Site----------------------------------------------------------------------------------------------------------------------------- 9 2.13 Documentation and Equipment Requirements---------------------------------------------------------------------------------------- 9 2.14 Inspection Procedure-------------------------------------------------------------------------------------------------------------------- 10 2.15 Workmanship Guidelines------------------------------------------------------------------------------------------------------------ 11-12 2.16 On-Site Testing----------------------------------------------------------------------------------------------------------------------- 13-18 2.17 Inspection Report------------------------------------------------------------------------------------------------------------------------ 19 2.18 Inspection Report Results and Action------------------------------------------------------------------------------------------------- 19 2.19 Disputes------------------------------------------------------------------------------------------------------------------------------------19 2.20 Authorization To Ship (ATS)---------------------------------------------------------------------------------------------------------20-21 Section 3 - Packaging and Labeling Requirements-----------------------------------------------------------------------------22 3.1 Assembly Instructions--------------------------------------------------------------------------------------------------------------------- 22 3.2 Hang Tag------------------------------------------------------------------------------------------------------------------------------------22 3.3 Fiber Content and Care Labels-----------------------------------------------------------------------------------------------------------22 3.4 Care and Cleaning Instructions---------------------------------------------------------------------------------------------------------- 22 3.5 Suffocation Warning for Plastic Bags--------------------------------------------------------------------------------------------------- 23 3.6 Decorative Items---------------------------------------------------------------------------------------------------------------------------23 3.7 Ornamental and Decorative Ceramicware - Non-Food Use----------------------------------------------------------------------23-24 3.8 Ceramicware –Food Use------------------------------------------------------------------------------------------------------------------ 24 3.9 Decorative Wood – Non-Food Use------------------------------------------------------------------------------------------------------ 24 3.10 Candles - Applies to All Indoor and Outdoor Candles---------------------------------------------------------------------------25-27 3.11 Candle Holders - Applies to All Indoor and Outdoor Candles------------------------------------------------------------------ 28-29 3.12 Law Labels-----------------------------------------------------------------------------------------------------------------------------30-31 3.13 UPC Barcode Ticket Content and Format----------------------------------------------------------------------------------------- 32-33 3.14 Shipping Labels--------------------------------------------------------------------------------------------------------------------------- 34 3.15 General Packing Requirements----------------------------------------------------------------------------------------------------- 34-40 Section 4 - Regulatory Requirements----------------------------------------------------------------------------------------41-45 Section 5 - Contact Information------------------------------------------------------------------------------------------------- 46 Section 6 - Glossary of Acronyms & Terms--------------------------------------------------------------------------------------47 QA Manual 2014 Changes --------------------------------------------------------------------------------------------------------48 Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 2 of 48 Quality Assurance Manual Section 1 - Introduction Orchard Supply Company, LLC (―Orchard Supply Hardware‖ or ―Orchard‖) is committed to providing quality merchandise to our customers. To safeguard the quality of purchases and to ensure merchandise will meet our customer‘s expectations, we require that all merchandise meet all applicable U.S. laws and regulations, as well as our expectations for product quality and packaging. The purpose of this Quality Assurance Manual is to provide suppliers with a guideline of Orchard‘s quality expectations, requirements, and procedures. It is the supplier‘s responsibility to understand and comply thoroughly with all U.S. laws and regulations to ensure that manufactured products meet the necessary requirements. It is also the supplier‘s ultimate responsibility to stay current with any updates and changes to all laws and regulations as well as industry and Orchard‘s quality standards. Refer to Orchard‘s Universal Terms and Conditions at http://www.osh.com/medias/sys_master/hfa/hd5/8815067856926.pdf . Amendments to this manual can be found on the last page. We reserve the right to amend the terms of this QA Manual as needed. Therefore, all suppliers should regularly check the Vendor Relations website for updates. Contact [email protected] if you have questions after reading this document. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 3 of 48 Quality Assurance Manual Section 2 – Quality Assurance Program 2.1 Overview of Comprehensive Quality Assurance Program Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 4 of 48 Quality Assurance Manual 2.2 Product Testing For all items, Orchard reserves the right to ensure products are tested and inspected prior to shipment. Products shipping to Orchard must be compliant with all U.S. laws and regulations, and Orchard requirements. Refer to Orchard‘s Universal Terms and Conditions (UTC) on the Supplier Partner website at http://www.osh.com/medias/sys_master/hfa/hd5/8815067856926.pdf . 2.3 Supplier In-House Testing Orchard recommends suppliers perform in-house product pre-testing prior to submitting product for testing at a third party test lab. 2.4 Third Party Testing Product Testing is required to be performed by an accredited 3rd party lab to evaluate products against performance standards, regulations and real life applications. CSA Group is Orchard‘s preferred third party service provider for product testing. Contact CSA Group directly at [email protected] to arrange testing. Suppliers should submit top of production samples for testing. All product testing is paid by the supplier, which is standard in the industry. Contact [email protected] for any questions. Product must be submitted for testing at minimum 8 weeks prior to the scheduled ship date to allow for proper organization and implementation of testing and to avoid last minute issues and problems. This may allow sufficient time to take corrective action for issues found with test results. Orchard will alternatively allow exceptions made to product testing as follows: Current Test Report. If you already have a current test report (less than 2 years) and industry standard certifications if applicable (e.g. UL, CSA) which cover all Orchard test requirements. Send test report to the Quality Assurance team for review. If there is a change in ―form‖, ―fit‖, ―function‖, ―material‖ or ―manufacturing location (factory)‖, a new test report will be required. Group Testing. Similar items may be tested in groups (test one product type and apply the test result to all others) provided they satisfy the following conditions: The selected test item(s) has the same factory as the rest of the applicable items. The selected test item(s) has the same material as the rest of the applicable items. Send all Group Testing requests to [email protected] by filling out the Group Testing Request form posted on the following link under Global Sourcing documents: http://www.osh.com/SPGlobalSourcing . Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 5 of 48 Quality Assurance Manual Additional Requirements: It is not acceptable for suppliers to expand or move the production to another facility/factory without prior approval from Orchard. For any product change, the supplier must submit a completed Item Offer Sheet, provide up to date information (i.e. photo of product and packaging, factory information, case pack dimensions and weight, etc.), and send updated Item Offer Sheet to the Orchard Buyer and Global Sourcing Merchant. The Item Offer Sheet is located under the Global Sourcing Documents, file name ‗International Supplier Items Spec Sheet per following link: http://www.osh.com/SPGlobalSourcing . Test results are valid for up to 2 years depending on product type from the Date Out field of the third party test report and must be valid before arrival at Tracy Distribution Center. New product testing will be required if one or more of the following applies: Test report is expired. Supplier ships product from multiple factories - In this case, supplier must submit product from each factory for quality testing. Quality issues found from point of receipt or forward that warrant additional quality tests, suppliers are responsible for all costs associated with these tests. Changes are made to the material make-up of the product or the manufacturing process that may affect the quality and/or safety of the product. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 6 of 48 Quality Assurance Manual 2.5 Inspection Overview The objective of an inspection is to ensure only quality products are sold to Orchard Supply Hardware and meet our company and customer expectations. The inspection is designed to identify all nonconforming items (defective) based on established defects classifications. 2.6 Third Party Inspection Company CSA Group is designated as Orchard‘s approved third party inspection provider. CSA Group has a dedicated team located throughout Asia and the U.S. to support Orchard‘s testing and inspection program. Anti-Bribery: To ensure there is a true and accurate record of findings during every inspection, the CSA inspector requires an Anti-Bribery Letter signed by factory personnel with company stamp. 2.7 Inspection Scheduling (Mandatory for direct imports) The inspection date must be planned and scheduled according to the PO ship window. Suppliers must coordinate booking, production, loading and inspection to ensure product ships on time. It is the supplier‘s responsibility to email CSA Group directly at [email protected] to arrange an inspection. CSA Group will email a Service Request Form (SRF) to schedule an inspection according to the PO ship window. Supplier must fill out the SRF completely. The 2nd tab of SRF includes a section to complete with description of material type for each component of the product as well as CA Proposition 65 checklist. CSA Group requires a 3 day notification for scheduling. Requests for inspections on shorter notice will be assessed a priority handling fee. 2.8 Payment The initial inspection will be paid by Orchard Supply Hardware. Supplier will pay for inspections when following occurs: Orchard Pay Initial inspection Supplier Pay If initial inspection fails or requires corrective action, all subsequent inspections will be paid by supplier. If inspection is cancelled by the supplier within 1 full business day (24 hours), a cancellation fee will be charged to supplier per CSA Group requirements. When there are multiple factories per one Purchase Order, Orchard will pay inspection for first factory; for additional factories, inspections will be paid by supplier. If product is not ready or available at time of initial inspection, inspection will be cancelled. Supplier must reschedule inspection. Supplier will get charged cancellation fee and Orchard will pay for initial inspection. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 7 of 48 Quality Assurance Manual 2.9 Product Inspection A Pre-Shipment Inspection (PSI) is required for all shipments prior to shipping and must be performed at the loading stage to prevent substitutions. Product must meet following requirements for inspection: 100% complete production 80% of packed production goods Inspections are conducted by randomly selecting samples from the entire lot using the ANSI/ASQ Z 1.4 Sampling Plans (AQL). 2.10 Acceptable Quality Level (AQL) An acceptable quality level is an inspection standard describing the maximum number of defects that could be considered acceptable during the random sampling of an inspection. The defects found during inspection are sometimes classified into three rating categories: critical, major and minor. Critical defects are those that may cause the product to be unsafe or hazardous for the end user or that violates mandatory regulations. Major defects can result in the product's failure, reducing its marketability, usability or saleability. Minor defects do not affect the product's marketability or usability, but represent workmanship defects that make the product fall short of defined quality standards and may reduce the sale of the product. The following table represents the AQL and sample size required per SKU order quantity and the Accept and Reject Number per sample. Note: Sample Size is determined by the selected protocol used during the inspection. AQL Inspection Table Single Sampling Plan for Normal Inspections General Inspection Level I SKU Order Quantity 26-90 91-150 151-280 281-500 501-1200 1201-3200 3201-10,000 10,001-35,000 AQL 1.0 Major Defect Sample Size Accept Reject 13 0 1 13 0 1 13 0 1 20 0 1 50 1 2 50 1 2 80 2 3 125 3 4 Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 AQL 2.5 Minor Defect Sample Size Accept Reject 5 0 1 20 1 2 20 1 2 20 1 2 32 2 3 50 3 4 80 5 6 125 7 8 Quality Assurance Manual Page 8 of 48 Quality Assurance Manual 2.11 2.12 Inspection Result Evaluation Critical Defective: One critical defect will automatically fail the inspection. Major Defective: Is counted and evaluated based on the AQL chart for Major Defective. Minor Defective: Is counted and evaluated based on the AQL chart for Minor Defective. Inspection Site The factory site should include the following to ensure an effective inspection: 2.13 Clean, well lit area with sufficient space Comfortable working temperature and ventilation Assistance by factory when needed for review of documentation and unpack/repack of cartons Documentation and Equipment Requirements The following documentation and equipment must be available at the inspection location. If the documentation and/or equipment are not available at time of inspection, the inspection report will indicate ‗Not Conformed‘ or ‗Pending‘. Product will not be able to ship until the inspection report is reviewed and further direction provided by Orchard QA. Product Required Documentation All Products Product Specification Sheet All Products Product Test Reports All Products Applicable Product Applicable Product Applicable Product Composite Wood Electrical and Gas Product weight Adhesive tape Caliper California Proposition 65 Test or Label CARB label Availability of 120 volts/60 hertz power source General Certification of Conformity Lighting Stuffed Items/Toys AC Electrical Verify production goods meet approved product specification. Shows product tested and reviewed for labeling, workmanship, functionality, performance and chemical compliance. Loading test Paint adhesion Thickness Shows compliance to California Proposition 65. Used to verify product performance Compliance to Consumer Product Safety Improvement Act (CPSIA) for lead in surface coatings. Battery Operated Wooden Firepot/Torch Light Bulb Metal detector Power supply Hi-pot tester New battery Moisture meter Gel and Gel Tank Candle Holders/Lanterns Appropriate Size Candle Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Purpose Compliance to California Air Resources Board (CARB) for formaldehyde emissions in composite wood Verify the unit and components are certified by a Nationally Recognized Test Lab (NRTL). Critical Components and Complete Unit/Model Certificates from CSA, UL or ETL Power Tools with Cord Furniture/Toys/Children‘s Product with Paint Required Equipment/Tool Actual use, Flame Extinguishing Cap, and Surface Temperature tests Actual use and Surface Temperature tests Quality Assurance Manual Page 9 of 48 Quality Assurance Manual 2.14 Inspection Procedure The inspection procedure may include but is not limited to the following categories: Purchase Order Details and Quantities o Sku/model and description o Total lot quantity o Quantity available o Sample Size Product Description, Style and Color o PO/Specification/Artwork o Pre-Approved Reference Sample o Instruction Manual Data Measurements o Product Dimension & Weight Check o Dimension & Gross Weight of Master Carton Check o Parts Inventory On-Site Checking o Actual Use – Functionality o Drop Test o Adhesion test for painting/coating/lacquer o Material Hardness Test o Lead Check – Swab o Carton Drop Test o Barcode Verification o Practical Test o Durability Packaging Method o Review of packaging based on product type Shipping Marks/Carton/Label o Address o UCC 128 Label o Content Label Critical Component Check o Industry Certifications for UL/CSA (Underwriters Laboratory/ Canadian Standards Association) o GCOC/CPC (General Certification of Conformity/Children‘s Product Certification) o California Proposition 65 o Lacey Act o CARB (California Air Resources Board) o CEC (California Energy Commission) o FSC (Forest Stewardship Council) Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 10 of 48 Quality Assurance Manual 2.15 Workmanship Guidelines An Orchard authorized inspector will review the workmanship and construction of products; some must be specific to Orchard requirements noted below. Welding Requirements for Applicable Products Acceptance standard for welds that are visible after product is fully assembled: Finish surface welds must be ground smooth and have no visible voids. Welded joints shall be sufficiently uniform, free from coarse (not harsh or rough to the touch) ripples, and no sharp edges. Cracks, lack of fusion, lack of penetration, or excess slag are not acceptable. Welding requirements for structural members of outdoor furniture, canopies, and accessories: If either piece being welded is less than 1.0mm (0.040‖) thick, the entire circumference or perimeter of the joint must be welded. If both pieces are 1.0mm or greater, complete welding is still preferred, but may be reduced in the following manner if access or cosmetic issues are present: When welding a round or oval tube to another surface, the total weld must exceed 50% of the circumference. The weld must be divided into at least three equal portions spaced evenly around the tube. When welding a square or rectangular tube to another surface, two welds on the longest opposite sides is acceptable. Each weld must be greater than 80% of the side length. If it is not feasible to weld both long sides, it is acceptable to weld the three out of four sides instead. When welding any other polygon shaped tube to another surface, more than one half of the total sides, evenly spaced, must be welded. Welding requirements for non-structural features on outdoor items: All scrollwork and other decorative features must be welded at sufficient points that they will not detach from normal wear-and-tear use. Filigree and other delicate or thin features must be welded at sufficient points that they will not become distorted or dangerous from normal wear-and-tear use. Workmanship/visual requirements for outdoor items: Table tops, top side corners and top side edges must have either 45 degrees or end butt welds with no pin holes or blow through. They must be fully welded, no gaps and be smooth, flat, and without any distortion to the unaided eye. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 11 of 48 Quality Assurance Manual Orchard Logo Name Plates Orchard Supply Hardware‘s logo design MUST be supplied AND approved by Orchard. The Logo name plates must be applied straight and even. Logo must be clearly visible. Logo name plates that are not applied correctly or with poor workmanship will be rejected during inspection and all product will require to be reworked. See following examples of correct and incorrect logo name plates. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 12 of 48 Quality Assurance Manual 2.16 On-Site Testing Following are examples of on-site testing during inspections and the AQL Category for defects. PRODUCT Product Category Gas Patio Heater On Site Inspection Test Critical Components and Complete Unit/Model Certificates from CSA, UL or ETL Actual Use / Installation Hinges Cylinder Attachment Test Rating Category Critical Cross Cut Adhesion Test Leakage Test Pilot Burners and Safety Shutoff Devices BOC - Burner Operating Characteristics Major Critical Critical Appliance Stability (if applicable) Critical Surface Coating / Temperature of Gas Components Barcode Verification check Critical Lead Check Swabbing Carton Drop Test (only applicable for cartons less than 50 lbs / 23 kg) Critical Major Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Major Major Critical/Major Critical Critical Quality Assurance Manual Page 13 of 48 Quality Assurance Manual PRODUCT Product Category Gas Grill On Site Inspection Test Critical Components and Complete Unit/Model Certificates from CSA, UL or ETL Assembly Test Gas leakage check Rating Category Critical Actual Use check Major Stability check Drip tray (cup) function check Battery Surface Coating Regulator Hose Routing Grill Cover Grill Cover Rotisserie drive motor Handle temperature check Major Reject Major Major Major Major Major Major Reject Strain Relief and Blade Retention for power unit Barcode Verification check Export carton drop Test Critical Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Major Critical Major Major Quality Assurance Manual Page 14 of 48 Quality Assurance Manual PRODUCT Product Category Power Cord Operated Drill On Site Inspection Test Availability of 120 volts/60 hertz power source for product testing Mechanical Assembly Switch On-Off Test Current Input Test Practical Test Rating Category Critical Major Major Major Major Chuck Durability Reverse Switches Test RPM Dielectric Breakdown Leakage Current Strain Relief Drop Test Lead Check Swabbing Barcode Verification check Carton Drop Test (only applicable for cartons less than 50 lbs / 23 kg) Major Major Major Critical Critical Major Major Critical Critical Major Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 15 of 48 Quality Assurance Manual PRODUCT Product Category Hand-held & Fixed Showerheads On Site Inspection Test Installation Life Cycle Test – Adjusting Mechanism Leakage test Flow Rate Test Rating Category Major Major Critical Major Teflon Tape Spray Settings Performance Static and Dynamic Seals Adhesion test for painting/coating/lacquer Lead Check Swabbing Carton Drop Test (only applicable for cartons less than 50 lbs / 23 kg) Barcode Verification check Major Major Major Major Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Critical Critical Critical Quality Assurance Manual Page 16 of 48 Quality Assurance Manual PRODUCT Product Category Furniture On Site Inspection Test Rating Category OSH logos must be appropriately applied or mounted Critical Distributed Load Capacity Test (Table) Major Distributed Load Capacity Test – Glass top table [Glass top table] Folding Durability (Table - if applicable) Moisture Content - solid/real wood Table Static Load - Table Back Static Load - Chair Major Legs Seat Static Load - Chair Armrest Static Load - Chair Impact Test - Chair Folding Durability (if applicable) Chair Cycle test (rocker, swivel or gilders -as applicable) Stability Test Strength Test: Zipper Fabric Tear Strength Snapping / Unsnapping Force CA Technical Bulletin 117 Exception Labeling (Cushions/Pads sold solely for outdoor use) Carton Drop Test (only applicable for cartons less than 50 lbs / 23 kg) Major Critical Critical Critical Major Major Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Major Major Major Critical Major Major Major Major Critical Critical Quality Assurance Manual Page 17 of 48 Quality Assurance Manual PRODUCT Product Category Umbrella On Site Inspection Test OSH logos must be appropriately applied or mounted Assembly & Hardware Anchoring Adhesion test for painting/coating/lacquer Cut Hazards Welds Stability Loading Capacity Zipper (if applicable) Snapping / Unsnapping Force (if applicable) Lead Check Swabbing Fabric Tear Strength Carton Drop Test (only applicable for cartons less than 50 lbs / 23 kg) Barcode Verification check Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Rating Category Critical Major Major Major Major Major Major Major Critical Critical Critical Critical Critical Critical Quality Assurance Manual Page 18 of 48 Quality Assurance Manual 2.17 Inspection Report The inspection report is issued by the CSA Group inspector. The Inspector may leave an unofficial inspection report with supplier, if requested, before leaving factory. The Inspector will send official inspection report to Orchard QA for review. Normal turnaround time: 3 business days. 2.18 Inspection Report Results and Action Inspection Result Conformed: Meets Orchard Requirements Not Conformed: Does Not Meet Orchard Requirements Not Conformed: Does Not Meet Orchard Requirements Pending Applicant‘s Decision Orchard QA Action Send Authorization to Ship (ATS) to supplier. Critical defect: Email supplier - PO not allowed to ship. Non-Critical defects: Email supplier with corrective action and, if needed, request reinspection. Depending on defects, QA may waive or require corrective action and reinspection. Supplier Action Send ATS to UPS. Ship product. Do not ship. Corrective action required. Schedule reinspection. Do not ship. Corrective action required. Schedule reinspection. Do not ship. Wait for Orchard QA decision Suppliers and factories must follow up on all defect issues identified during their own internal quality control audit and CSA Group inspection. Any defect found that would cause our customer to return the product for workmanship should be replaced prior to shipment. Corrective action must be implemented and resolved immediately. 2.19 Disputes For any questions or disputes with inspection reports: 1. Do not ship product. 2. Email Orchard QA department at [email protected] Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 19 of 48 Quality Assurance Manual 2.20 Authorization To Ship (ATS) An Authorization To Ship (ATS) is a release form which authorizes a PO to ship. Only Orchard QA department is allowed to authorize a PO to ship. QA will authorize the shipment by sending supplier an ATS form via email. Upon receipt of the ATS, supplier must email UPS the ATS form as proof that PO is authorized to ship. Supplier cannot release or delivery PO to UPS until ATS is received. UPS has been instructed to check every shipment for an ATS and will not allow an order to ship without one. The ATS may be issued as: 1) actual ATS form attached to an email, 2) ATS within email as shown below. Example 1: ATS form attached to Supplier Email Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 20 of 48 Quality Assurance Manual Example 2: ATS within Supplier Email Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 21 of 48 Quality Assurance Manual Section 3 - Packaging and Labeling Requirements 3.1 Assembly/Manual Instructions (if applicable) Assembly instructions must be included with all products which require assembly and must contain the following: Orchard Supply Hardware Logo – if applicable, check with Orchard Merchant if logo should be included. A picture or drawing of the finished product (after assembly). Tools required for the assembly. A picture of each component, the tools provided in the hardware package, and the quantity of each. The supplier must ensure that all tools provided are appropriate for easy assembly. The assembly instructions (step by step procedure) must be written in English in a clear and understandable manner. The written instructions must followed by an action diagram illustrating the instructions. All assembly instructions must be approved by the Global Sourcing Merchant or Buyer/Assistant prior to inspection. 3.2 Hang Tag Buyer/Assistant will determine if a hang tag is required. The design and content of the hang tag must be approved by the Buyer before printing. Suppliers are responsible for printing hang tags and may utilize their printer of choice. Prior to re-printing hang tag, supplier should contact the Buyer/Assistant for approval as changes may be required from the original version. 3.3 3.4 Fiber Content and Care Labels Fiber content and care labels must be used whenever applicable. Care labels and law labels must be Tyvek, Valeron Vellum cloth, or a material of comparable quality that will not flake when abraded. For more details about fiber content and care labels, refer to: http://www.ftc.gov/os/statutes/textile/rr-textl.htm Content or care labels must not be sewn on top of the law label as a penalty/fine could be issued by the state. Suppliers will be responsible for any and all penalties/fines Orchard incurs due to this issue. Care and Cleaning Instructions Products requiring special care before use and/or for maintenance purposes must have care instructions provided with the product package. Care and Cleaning Instructions should be included in the Assembly Instructions (if assembly instructions are applicable). Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 22 of 48 Quality Assurance Manual 3.5 Suffocation Warning for Plastic Bags Plastic bags with a thickness of less than 1 mil (0.0010 inch) and an opening size large enough to fit over a child's head (means any bag which, when open, has an opening larger than 25 square inches or a capacity of more than 125 cubic inches) requires a suffocation warning. The following wording or a similar warning that the bag is dangerous to small children must be stated on the bag: CAUTION--KEEP AWAY FROM SMALL CHILDREN. THE THIN FILM MAY CLING TO NOSE AND MOUTH AND PREVENT BREATHING Refer to http://www.leginfo.ca.gov/cgi-bin/displaycode?section=bpc&group=2200123000&file=22200-22205 for the font type and size requirement of the warning statement. 3.6 Decorative Items Applies to decorative items which are intended for display only and which may resemble toys but not intended or marketed as a toy. The following wording must be used on a hangtag or a sticker attached to a decorative only item: FOR DECORATIVE PURPOSES ONLY. If the item resembles a toy, the following wording must be used on a hangtag or a sticker attached to a decorative only item: THIS IS NOT A TOY, FOR DECORATIVE PURPOSES ONLY. The supplier may determine the size and font type for the label as long as it is legible and does not obstruct the UPC or other product information. 3.7 Ornamental and Decorative Ceramicware - Non-Food Use Applies to ornamental and decorative ceramicware which may look to bear food but is not to be used for food-handling purposes. The following statements must be applied on the exterior surface of the base via sticker, permanent marking, or have hole bored through the bottom surface of the item: NOT FOR FOOD USE – FOOD CONSUMED FROM THIS VESSEL MAY BE HARMFUL. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 23 of 48 Quality Assurance Manual An additional explanatory statement can be added to the ornamental or decorative ceramicware: DECORATIVE. or FOR DECORATIVE PURPOSES ONLY. or, if the item has appeal to children – FOR DECORATIVE PURPOSES ONLY. NOT A TOY To view these statements and for more information about ornamental and decorative ceramicware, refer to: http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=109.16 3.8 Ceramicware – Food Use Applies to all ceramicware meant for food use. Backstamp The bottom of each item must be permanently stamped (stickers are not acceptable) with: Country of Origin. See following link for details on Country of origin labeling regulations: (http://www.access.gpo.gov/nara/cfr/waisidx_04/19cfr134_04.html ). Care Instructions (if applicable). o Optional care instructions such as MICROWAVE SAFE, DISHWASHER SAFE, o If care instructions are claimed, then product must have passing performance test to verify this. Warning statements such as or CAUTION: MAY GET HOT IN MICROWAVE should only be used with direction from the Buyer and QA. 3.9 Decorative Wood – Non-Food Use Applies to decorative product wood items (e.g. bowls, trays) which may look to bear food but is not to be used for food-handling purposes. The following wording must be used as a sticky label instead of a permanent statement on the base: NOT FOR FOOD USE. MAY POISON FOOD. or NOT FOR FOOD USE–FOOD CONSUMED FROM THIS VESSEL MAY BE HARMFUL. An additional explanatory statement can be added to the decorative wood item: DECORATIVE or FOR DECORATIVE PURPOSES ONLY. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 24 of 48 Quality Assurance Manual 3.10 Candles - Applies to all Indoor and Outdoor Candles (Non LED) Labeling Candles shall be labeled with count and length or height in inches to meet the requirements of the FPLA. Tapered candles and irregularly shaped decorative candles, which are either hand dipped or molded, do not need to be labeled with the diameter of the candle. Reference link: http://www.ftc.gov/os/statutes/fpla/part501.htm#7 Requirements for Candle Type CANDLE REQUIREMENT Filled / Jar Wax weight only Tea light / Birthday Count only Taper / Irregular Height only Votive / Circular Height x Diameter Votive / Irregular Height only Pillar / Circular Height x Diameter Pillar / Square Height x Width (US Standard & Metric for all candles) *Filled/Tea Light candles do not need size dimensions wax weight only. The wax weight is the weight of the candle without the container. Place the wax weight in ounces and grams, e.g. 12oz (340g), in the space where the dimensions would go for formed candles. Note: It is the supplier‘s responsibility to understand and comply thoroughly with all U.S. laws and regulations as well as industry standards to ensure that manufactured products meet the necessary requirements. Cautionary labeling Labeling must meet the minimum size requirements, label placement requirements, and minimum safety language. Text only or text and pictograms warnings are permissible, but must comply with the specific requirements for either option. Text Only Options: Shall consist of the safety alert symbol (Figure 1) followed immediately by the word ―WARNING‖ in uppercase boldface letters. The following fire safety warning statements or practical equivalents shall appear in this order: Burn within sight Keep away from things that catch fire Keep away from Children These may appear in stacked format or paragraph form. Warning Message: Must be left-aligned or centered. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 25 of 48 Quality Assurance Manual Font type: news Gothic Bold, Helvetica Bold, or equivalent sans serif font letters. The word WARNING must be in uppercase boldface letters, at least 1 mm (0.04 inch) high. Safety alert (exclamation point inside an equilateral triangle) must be at least 3 mm (0.12 inch) high. The word WARNING must be 10% larger than the largest type in the other text with the exception of the product title. Other than the word WARNING, the uppercase letters of the message must be at least 0.8 mm (0.03 inch) high. The requirements above are according to ASTM Standard Specifications for Cautionary Labeling for Candles Burned in a Home (F2058-00). For the most updated requirement, check the ASTM website at http://www.astm.org/cgi-bin/SoftCart.exe/index.shtml?E+mystore. Abbreviated text only fire safety warnings are permissible for candles with warning panels 21 cm2 or less in size and for individually wrapped taper candles. Acceptable Safety Alert Symbols Example: Text and Pictogram Option: Shall consist of the safety alert symbol followed immediately by the following pictograms: ―Burn within sight‖ pictogram ―Keep away ―Keep away from things that from children‖ catch fire‖ pictogram pictogram The following fire safety warning statements or practical equivalents shall appear in this order: Burn within sight Keep away from things that catch fire Keep away from Children This may appear in stacked format or paragraph form. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 26 of 48 Quality Assurance Manual Abbreviated text and pictogram fire safety warnings are permissible for candles with warning panels 21 cm3 or less in size and for individually wrapped taper candles. The warning shall consist solely of the safety alert symbol followed by the burn within sight pictogram and the fire safety warning statement ―Burn within sight‖ or its practical equivalent. Reference: ASTM F2058-07 section 6.3 Candle Instructions Instructions For All Types Trim Wick to ¼‖ Prior To Lighting. Do Not Allow Wick Trimmings To Accumulate In Wax Pool. Place on temperature safe surface. For Filled Candle, should also include the following: ―Container Will Be Hot When Candle Is Lit‖ Candles with pesticides (e.g. citronella - claims to control or mitigate disease vectors – e.g. Lyme‘s disease or West Nile virus) If a candle makes a claim (such as control or mitigate disease vectors –e.g., Lyme‘s disease or West Nile Virus) it must be EPA registered. o The label must include an EPA registration number. o The supplier must provide proof of EPA registration. o If the candle is not registered, it must comply with the citronella candle labeling exemptions of FIFRA & 40 CFR 152 o Label must state ‗For Outdoor Use Only‘ Candles with certain active ingredients - e.g. citronella without EPA registration - FIFRA exemption requirements A candle with an active ingredient, such as citronella, may be exempt from EPA registration if it meets ALL of these requirements: o It does not bear a claim to control or mitigate disease vectors (label can have general labeling - repels bugs; repels mosquitoes; or have a picture of a dead bug) o The active ingredients are listed in the FIFRA 25(f)(1) list o The product contains inert ingredients from the approved FIFRA list (Paraffin) (Colorants are not listed); and o It must have labeling identifying the name and percentage of each active and name of each inert ingredient. o Label must state ‗For Outdoor Use Only‘ Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 27 of 48 Quality Assurance Manual 3.11 Candle Holders - Applies to all Indoor and Outdoor Candles Safety Use Instruction Candles and filled candles (candles with diameter 3.5 inch or greater) must state: Trim wick to 1/4‖ each time candle is to be relit. Do not allow wick trimmings to accumulate in wax pool. Place candle on temperature-safe surface. Never leave burning candle unattended. Candle holders must state: Use with a type of candle* candle only. Candle holder may get hot during use. *Enter the type of the candle such as votive, tea light, tapered, etc. on the red text. Candle holders for taper candles: In addition to above, must also mention the maximum height of the candle that should be used as below: WARNING—To Prevent Fires Due to Tip Over, do not use with a candle greater than X* inches tall. *Enter the maximum height of the candle that should be used in place of the X. The height is in U.S. units and SI metric. *Reference ‗Requirements for Candle Type‘ chart The size of the letter must meet the requirement mentioned in the warning label, so that the uppercase of the text should be 10% smaller than the ―WARNING‖ word. Candle - Size and Placement of the Sticker: The warning and safe instruction sticker must cover the whole base at bottom of the candle. For candles sold in a package (e.g. taper candle and tea light), all information mentioned above can be printed on a sticker, a hang tag, or directly on the packaging. Candle Holder – Size and Placement of the Sticker: The warning and safe instruction sticker must be attached to the back or bottom base of the candle holder in which the candle is sold. For candle holder sold in a package, all information mentioned above can be printed on a sticker, a hang tag, or directly on the packaging. The Candle and Candle Holder sticker templates are shown on next page. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 28 of 48 Quality Assurance Manual Format for Stickers o The Red highlighted areas are input fields. Replace the information where it is shown in Red with the appropriate information that pertains to your product. o All information on label must be printed in Black color. o Insert correctly: Dimension/Size in Inches (in) and Centimeters (cm) o Country of Origin o UPC o Retail Price o Barcode must be checked by Orchard Buyer/Assistant for review to ensure it scans correctly prior to printing. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 29 of 48 Quality Assurance Manual 3.12 Law Labels Applies to bedding, furniture, sleeping bags and toys that contain filler. For more details about Law Labels, including size requirements, refer to International Association of Bedding and Furniture Law Officials (ABFLO) at: http://www.abflo.info/ http://abflo.info/usa_labels/bedding_furniture_files/USAULL%20Bedding%20Furniture.pdf For State of California, refer to Bureau of Home Furnishings and Thermal Insulation (BHFTI) at: http://www.bhfti.ca.gov/about/laws/bhfti_regs.pdf Suppliers are responsible for checking the ABFLO website for the most updated format. Label samples below show the label format as of January 1, 2005. Minimum size of label: 2 x 3 inches and the minimum size of type shall be one-eighth inch in height. All type shall be in capital letters. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 30 of 48 Quality Assurance Manual Law Label Options With Flammability Notice Not all Law Labels require the CA 116 and/or CA 117 Flammability Warning. For example, cushions used exclusively for outdoor use will be exempt from the TB 117 flammability requirements. Although outdoor cushions are exempt from meeting TB 117 standards, they must still be labeled with both a law label (as required by title 4, CCR, division 3, article 2) and a flammability disclosure label indicating non-compliance with TB 117 (as required by title 4, CCR, section 1374.1). Regarding the labeling verbiage: 1374.1. Exemptions. (a) Articles exempted from the provisions of Section 1374 of Article 13- Flammability Regulations shall have a label attached to the surface area of the article, in plain view stating the following: Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 31 of 48 Quality Assurance Manual 3.13 UPC Barcode Ticket Content and Format To ensure uniformity and standardize UPC tickets for non-shelf product, see following content and format requirements. UPC Ticket Format and Content: Font: Helvetica UPC barcode: must be formulated to assure accurate scanability when printed Human-readable version of the bar code: shall be underneath the bar code. Retail price: shall be clearly marked on each item with ‗$‘ preceding, e.g. $49.99 Country of Origin: must be marked on each UPC ticket (along with the words ―Made in‖ - e.g. Made in China). See next page for ticket type examples. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 32 of 48 Quality Assurance Manual Ticket Types Ticket types are dependent upon the product. Check with your Orchard Merchant to confirm type of UPC ticket to use. See following examples: 1" x 1" Standard - semipermanent adhesive (sticky) tickets 1" x 1" Hang tags All sticky tickets have a tamper-proof cross-cut in the body of the ticket. The adhesive is semipermanent (it adheres to the product without falling off, but does not leave a non-removal residue behind). 2.5" x .5" Strip/Barbell tags Hang tags should be used on product when the standard sticky ticket can‘t be used (examples would include baskets). Attach with a plastic loop or with a plastic hangbone. Do not use string attachment. Place hang tag where it can‘t slip off and shall be attached without damaging the product. $39.99 SKU# 5995485 Made In China Distributed by Orchard Supply Hardware San Jose, CA 95119, USA $39.99 SKU# 5995485 Made In China Distributed by Orchard Supply Hardware San Jose, CA 95119, USA Strip/barbell tags should be used on product that can‘t accommodate the standard sticky ticket or the hang tag. Ticket Placement Place ticket in the least noticeable location (back/bottom of the item and/or packaging), but must be easily located for scanning at point of sale. Attach the ticket in a location where there is no possibility of damaging the merchandise. The ticket should not obstruct the UPC or product information on packaging. Hang tags and strip/barbell tags must be attached in an easily accessible location but not where they could be torn off. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 33 of 48 Quality Assurance Manual 3.14 Shipping Labels Refer to the Import Routing Guide for information on shipping label, UCC128, and content label located on the Vendor Relations website: http://www.osh.com//medias/sys_master/hd3/ha9/8812549996574/orchard-supplier-import-routingguide.pdf. 3.15 General Packing Requirements In order to ensure products withstand damage throughout the supply chain, the following must be adhered to: Supplier Quality Control o Supplier to provide packaging specs to Orchard for approval prior to production. o Perform ISTA drop test at factory to evaluate potential packaging issues. If drop test fails, take correction action and contact Orchard QA for further direction. Carton Packaging Requirements – cartons must meet specifications per below Packaging Requirements Guideline. Pre-Shipment Inspections – CSA team will make following checks with packaging during inspection: o Note flute design with pictures o Note if cardboard has an ETC marking o Measure flute thickness o Measure Flutes per foot of packaging material. o Open carton and document packaging materials: loose parts, corner bracing, any damage to parts, any of assembly parts with sharp corners not protected in carton. o Inadequate surface, edge or corner protection o Sharp items not adequately wrapped, suspended or isolated o Loose hardware not bagged/contained o Box flat on ground (bottom of box), tip over to one side and document if loose parts are heard. o Basic ISTA testing—based on weight of package, the inspector with the help of the factory member can perform a an ISTA drop test, this would be a very rough test, for example a package weighing 100 to 150 lbs needs to be dropped from 12.0‖. The package could be dropped one or twice on a different corners to see impact results. This could be done only if the flute material fails the basic design requirements. Note: Orchard may require ISTA transit testing for new orders or repeat orders with continuous packaging problems. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 34 of 48 Quality Assurance Manual Packaging Requirements Guideline Pack Quantity: All master and inner pack quantities must be shipped as ordered (as stated on the P.O.). Protective Packaging: Master cartons should be sized to snugly contain all inner packs with no additional packaging in between cartons. All protective packaging materials and structures should be contained within the inner pack. This includes, foam peanuts, foam or corrugated build up corners, plastic or paper dunnage. No Mixed SKU's: Pack only one SKU per carton. Cartons with more than one SKU will be refused or repackaged at the vendors‘ expense. Exception: set skus Strapping/Banding on Cartons: Unless otherwise specified, do not apply banding/strapping on cartons. Exemptions to this would be heavy outdoor items (over 22.68KG). Steel banding is strictly prohibited. If you feel the carton cannot survive without banding, consider upgrading the carton material to stronger burst strength and/or changing the carton style. Plastic Strapping o Minimum width = ½‖. Strapping should be either white or semi-transparent o If metal clips are utilized to secure the strapping, they must be free of sharp points or edges. o Padding must be inserted between the strapping and corrugated carton to maintain carton integrity. Internal Packaging Components Finished exposed surfaces (painted, coated or polished) must be protected from corrugate or EPS abrasion by an adequate protective barrier such as poly foam, plastic sheeting, etc. Rigid angle board (corner guard) must be incorporated inside the shipping carton in the four vertical corners to provide protection against squeeze truck handling and ensure adequate stacking attributes. Gauge (thickness) of the corner guard is determined by the size and/or weight of the shipping carton. All components must be adequately secured and protected to prevent movement of product inside master carton i.e. no metal to metal contact. Sealing Tape Minimum of 2-1/2‖ wide with biaxial oriented polypropylene backing and pressure sensitive hot melt rubber resin adhesive. The tape must be resistant to aging and tolerate wide climate variations. Smooth and wrinkle-free application is required and the tape must extend at least 3‖ on the side panels of both the carton top and bottom. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 35 of 48 Quality Assurance Manual Carton Specifications Products Corrugated Board Type Minimum Mullen Burst Minimum Edge Crush Minimum Caliper Soft Lines /Hardline (inner Single-wall 150 lb/in2 32 lb/in 0.255 in. cartons) (B/C Flute) (1034 kPa) (5.6 kN/m) (6.48 mm) Hard Lines (master carton) gross weight<40 lbs Double-wall 150 lb/in2 32 lb/in 0.260 in. (B/C Flute) (1034 kPa) (5.6 kN/m) (6.60 mm) Double-wall 200 lb/in2 40 lb/in 0.260 in. (B/C Flute) (1379 kPa) (7.0 kN/m) (6.60 mm) Single-wall 150 lb/in2 32 lb/in (B, C & E Flute) (1334 kPa) (5.6 kN/m) B: .115 in. (2.92 mm) Hard Lines (master carton) gross weight<40 lbs Inner Cartons and Retail Cartons C: .148 in. (3.76 mm) E: .070 in. (1.78 mm) Double-wall (B/C Flute) 175 lb/in2 40 lb/in 0.260 in. (1207 kPa) (7.0 kN/m) (6.60 mm) Furniture, Grills, Patio heaters, Firepit, garden fountain cartons gross weight from 50 lbs to 100 lbs Double-wall (B/C Flute) 175 lb/in2 40 lb/in 0.260 in. (1207 kPa) (7.0 kN/m) (6.60 mm) Furniture, Grills, Patio heaters, Firepit, Garden Fountain cartons gross weight from 100 lbs to 180 lbs Double-wall (B/C Flute) 250 lb/in2 44 lb/in 0.260 in. (1724 kPa) (7.7 kN/m) (6.60 mm) Furniture, Grills, Patio heaters, Firepit, Garden Fountain cartons gross weight >180 lbs Double-Wall (B/C Flute) 275 lb/in2 48 lb/in 0.260 in. (1896 kPa) (8.41 kN/m) (6.60 mm) Furniture cartons gross weight up to 50 lbs. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 36 of 48 Quality Assurance Manual Carton Styles Below is a chart identifying commonly used corrugated carton styles. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 37 of 48 Quality Assurance Manual Drop Test: If ISTA transit testing not required per Orchard‘s direction, supplier must perform drop test on product to call out any packaging issues. See following guideline based on weight of packaging. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 38 of 48 Quality Assurance Manual Packaging Marking Packaging graphics are used to provide special handling, storage, and warehousing instruction. Identify shipping containers that require special handling using the appropriate product handling graphics. Place handling instructions and graphic symbols on all sides of the shipping container on the upper portion of each side. o Place symbols indicating the acceptable handling equipment to be used on the appropriate sides of the container. The handling graphics may vary from one side to the next based on product configuration and type of container. International Handling Symbols recommended. Must be printed on 4 carton panels Must be a minimum of 4 inches tall and clearly printed If the carton size will not allow 4‖ lettering, the maximum size is determined by the available space and graphics appeal. Maximum stack height and orientation arrows must be included for large or heavy cartons. Stack Height Insert correct stacking height in place of XX. Place stacking height information directly below the handling graphics. Example: If the recommended maximum stack height is 3 high, replace XX with 3. Vendor must state recommended stack height on carton marking. Clamp Direction Place marking on the recommendation side(s) of the carton in which the clamp truck can approach and lift the carton Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 39 of 48 Quality Assurance Manual EXAMPLES Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 40 of 48 Quality Assurance Manual Section 4 - Regulatory Requirements It is the supplier‘s responsibility to thoroughly understand and comply with all applicable regulations to ensure that all manufactured products meet the necessary requirements. It is also the supplier‘s ultimate responsibility to stay current with any updates and changes to all laws and regulations as well as industry and Orchard‘s quality standards. Below is a reference list of some key Federal and State regulations. Federal Consumer Product Safety Improvement Act of 2008 (CPSIA) (Public Law 110-314) The Consumer Product Safety Improvement Act (CPSIA) of 2008 authorized a variety of new regulations and testing requirements for children‘s products and some non-children‘s products. CPSIA regulates lead content in paint, surface coatings, materials on furniture and toys, and articles intended for children. Compliance Children's Products: Conduct third party testing on each children's product from a CPSC-accepted laboratory. Based upon compliant test results that indicate that your product does not contain levels of lead in paint that violate the limit, you must issue a Children's Product Certificate. General Use Products (e.g., furniture that is not designed or intended primarily for children 12 or younger): You must test your general use product or institute a reasonable testing program before you can certify that your product does not contain levels of lead in paint that violate the limit. You must then issue a General Certificate of Conformity. Helpful links Consumer Product Safety Improvement Act (CPSIA): http://www.cpsc.gov/about/cpsia/cpsia.html FAQs: Lead in Paint (And Other Surface Coatings) in Children‘s Products and in Adult and Children‘s Furniture: http://www.cpsc.gov/info/toysafety/leadinpaintfaq.html A Guide to United States Furniture Compliance Requirements: http://gsi.nist.gov/global/docs/furniture_guide.pdf USDA – U.S. Department of Agriculture - The Lacey Act The Lacey Act was enacted to prevent trade in illegally harvested lumber and prevent trade in wood products made from illegally harvested lumber. The Lacey Act Revisions of 2008 makes it illegal to import products containing wood or plant material that is illegally sourced in the country from which the wood or plant material originated. For more detailed information, see USDA‘s webpage: http://www.aphis.usda.gov/plant_health/lacey_act/ Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 41 of 48 Quality Assurance Manual Country of Origin Labeling Regulations Provides labeling requirements for articles of foreign origin (or their containers). For more detailed information, see: http://www.gpo.gov/fdsys/pkg/CFR-2004-title19-vol1/pdf/CFR-2004title19-vol1-part134.pdf Fair Packaging and Labeling Act Regulations Provides labeling requirements for consumer commodities. Reference: 16 CFR 500 For more detailed information, see link: www.ftc.gov/os/statutes/fpla/part500.htm Federal Hazardous Substances Act Regulations Addresses toxicity, irritants, sensitizer, corrosive items, volatile flammable materials, flammability of solids, and flammability of self-pressurized containers. Reference: 16 CFR 1500.3 and 1500.40-46 For more detailed information, see link: http://www.gpo.gov/fdsys/search/pagedetails.action?st=citation%3A16+CFR+1500&granuleId=CFR-2011title16-vol2-sec1500-3&packageId=CFR-2011-title16-vol2 FDA – U.S. Food and Drug Administration Establishes requirements for lead and cadmium content of ceramic-ware. Ornamental and decorative ceramicware: http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=109.16 Food Use ceramicware: http://google2.fda.gov/search?q=ceramic+food+use&client=FDAgov&site=FDAgov&lr=&proxystylesheet=FDAg ov&output=xml_no_dtd&getfields=* Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 42 of 48 Quality Assurance Manual States Toxics in Packaging Prevention Act The Model Toxics in Packaging Legislation was developed in 1989 to reduce the amount of four heavy metals in packaging and packaging components sold or distributed throughout the United States. Legislation based on the Model has been adopted by nineteen states shown below. California Connecticut Florida Georgia Illinois Iowa Maine Maryland Minnesota Missouri New Hampshire New Jersey New York Pennsylvania Rhode Island Vermont Virginia Washington Wisconsin No intentional introduction of an amount of the four metals is allowed. The sum concentration levels of incidentally introduced lead, mercury, cadmium, and hexavalent chromium present in any package or packaging component shall not exceed 100 parts per million by weight. Manufacturers of packaging and packaging components, Suppliers of packaging and packaging components, and Product Manufacturers or Distributors who use packaging are responsible for compliance to this Legislation. The manufacturer or supplier to the purchaser must submit a certificate of compliance stating that a package or packaging component is in compliance with the requirements of the law. The purchaser, manufacturer and supplier should keep a copy of the signed certificate of compliance on file as long as that package is in use. The certificate of compliance can be subject to state and public review upon request. The law seeks to reduce the amount of these heavy metals in consumer packages including; unsealed receptacles, carrying cases, crates, cups, pails, rigid foil and other trays, wrappers and wrapping films, bags, and tubs. ―Packaging components‖ – individual or assembled parts of a package that are used to block, brace, cushion, weatherproof, coat, dye, or stabilize the interior or exterior of the consumer product are also included under the legislation. For more information, see www.toxicsinpackaging.org Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 43 of 48 Quality Assurance Manual California California Proposition 65 Proposition 65, the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted as a ballot initiative in November 1986. The Proposition was intended to protect California citizens and the State's drinking water sources from chemicals known to cause cancer, birth defects or other reproductive harm, and to inform citizens about exposures to such chemicals. Suppliers are responsible to understand and be compliant with Proposition 65 to ensure that all manufactured products meet the necessary requirements. Orchard requires product to be compliant. Whenever applicable, warning statements must appear on product (if feasible), manuals, and retail packaging. Helpful links http://www.oehha.ca.gov/prop65/background/index.html http://www.oehha.ca.gov/prop65/background/p65plain.html http://www.oehha.ca.gov/prop65/p65faq.html Law Label and Flammability Warning Applies to bedding, furniture, sleeping bags and toys that contain filler. Helpful links http://www.abflo.info/ http://www.bhfti.ca.gov/about/laws/bhfti_regs.pdf Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 44 of 48 Quality Assurance Manual Formaldehyde Emissions from Composite Wood Products (CARB) The California Air Resources Board (CARB) approved a measure on April 18, 2008 to reduce Formaldehyde Emissions from Composite Wood Products. The purpose of this airborne toxic control measure is to reduce formaldehyde emissions from composite wood products, and finished goods that contain composite wood products, that are sold, offered for sale, supplied, used, or manufactured for sale in California. The composite wood products covered by this regulation are hardwood plywood, particleboard, and medium density fiberboard. If you do not manufacture items with composite wood products you may disregard this section. Emission Standards. The formaldehyde emission standards in Table 1 apply to hardwood plywood (HWPW), particleboard (PB), and medium density fiberboard (MDF) sold, supplied, offered for sale, or manufactured for sale in California. Except as provided in section 93120.2(b), Exemptions, and the ―sellthrough‖ provisions of section 93120.12, Appendix 1, no person shall sell, supply, offer for sale, or manufacture for sale in California any composite wood product which, at the time of sale or manufacture, does not comply with the emission standards in Table 1 on or after the effective dates specified in Table 1. Labeling. All compliant product must have affixed (to master carton and finished good) CARB label. The label shall include, at a minimum, the fabricator‘s name, the date the finished good was produced and a marking to denote that the product was made with HWPW, PB, or MDF that complies with the applicable Phase 1 or Phase 2 emission standards in section 93120.2(a). Finished goods shall be labeled as having been made with no-added formaldehyde based resins or ULEF resins if this is so for all HWPW, PB, or MDF used in fabricating the finished goods. “Fabricator‖ means any person that uses composite wood products to make finished goods. ―Fabricator‖ includes producers of laminated products. Bill of Lading/Invoice. Fabricator must include a statement on the bill of lading or invoice that their goods as being made with HWPW, PB, or MDF that complies with the applicable emission standards specified in section 93120.2(a). For more information, refer to following link: http://www.arb.ca.gov/toxics/compwood/compwood.htm Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 45 of 48 Quality Assurance Manual Section 5 - Contact Information Orchard Supply Hardware CSA Group Email for Quality Assurance Dept: [email protected] Corporate Office Orchard Supply Hardware 6450 Via Del Oro San Jose, CA 95119 Phone: 408 281 3500 Email to Schedule Inspection: [email protected] Shanghai Unit C, Floor 1, Building 4, Qilai Industrial City, 889 Yishan Road, Shanghai, China 200233 PR China Tel: 86-021-54261199 Fax: 86-021-54261505 Shenzhen Room 610/611, Unit West Qiushi Building, Zhuzilin, Futian District, Shenzhen, China, PRC 518040 Tel: 86-755-88316274 Fax: 86-755-88316294 U.S. 8503 East Pleasant Valley Road Cleveland, Ohio USA 44131-5516 Tel: 216-520-8981 Fax: 216-520-8983 Orchard Supply Hardware Websites Link Orchard Supply Hardware Vendor Relations/Supplier-Partner http://www.osh.com http://www.osh.com/eng/vendor-relations/supplierpartner.cfm http://www.osh.com/static/images/www/pages/File/pdfs/su pplier-partner/orchard-supplier-import-routing-guide.pdf Import Routing Guide Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 46 of 48 Quality Assurance Manual Section 6 – Glossary of Acronyms & Terms Term AQL ASTM ATS BHFTI CARB COC CPSC CPSIA CSA GCOC IABFLO IOS PO PSI QA SRF UL UTC Product Testing Definition Acceptable Quality Level. An inspection standard describing the maximum number of defects that could be considered acceptable during the random sampling of an inspection. American Society for Testing and Materials Authorization To Ship. A release form issued by Orchard QA department which authorizes a PO to ship. Bureau of Home Furnishings and Thermal Insulation California Air Resources Board Childrens Product Certification Consumer Product Safety Commission Consumer Product Safety Improvement Act Canadian Standards Association General Certification of Conformity International Association of Bedding and Furniture Law Officials Item Offer Sheet Purchase Order. An order in writing or processed through Electronic Data Interchange (EDI) issued by Orchard for the purchase of Merchandise that includes the description, quantities to be purchased, price and other information relating to the purchase of Merchandise Pre-Shipment Inspection. An inspection performed at the loading stage. The PSI will look at workmanship of the product to ensure it meets quality standards including review of documentation for Federal and State Regulations, Industry Certifications, product and package quality, assessment of corresponding functional attributes, case count, and labeling. Quality Assurance Service Request Form Underwriters Laboratory Universal Terms and Conditions Evaluation of products against performance standards, regulations and real life applications by an accredited 3rd party test lab. Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Quality Assurance Manual Page 47 of 48 Quality Assurance Manual QA Manual 2014 Changes Page 3 3 Change Company name – Orchard Supply Company, LLC (―Orchard Supply Hardware‖ or ―Orchard‖) Section 1 – Introduction Amendments to this manual can be found on the last page. 5 Third Party Testing 33 Ticket Types – company name ‗Orchard Supply Hardware‘ California Proposition 65 – Orchard requires product to be compliant. Whenever applicable, warning statements must appear on product (if feasible), manuals, and retail packaging. 44 Copyright © 2014 Orchard Supply Hardware. All rights reserved. Issued: April 2014 Original Company name – Orchard Supply Hardware LLC (―Orchard Supply Hardware‖ or ―Orchard‖) Section 1 – Introduction Amendments to this manual can be found on our Vendor Relations website at http://www.osh.com/eng/vendor-relations/supplierpartner.cfm. CSA Group is Orchard‘s preferred third party service provider for product testing. Contact CSA Group directly at [email protected] to arrange testing. Ticket Types – company name ‗Ticket Types – company name ‗Orchard Supply Hardware LLC‘ California Proposition 65 – Orchard requires warning statements on product (if feasible), manuals, and retail packaging whenever applicable. Quality Assurance Manual Page 48 of 48
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