1. health and fitness
2. disorders
3. mental disorder
4. depression

RA Manual 2013-2014
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Table of Contents
Mission Statements .............................................................................................. 5-6 UW-Eau Claire mission statement ...................................................................................................................... 5 Division of Student Affairs mission, values, & vision ....................................................................................... 5 Mission ............................................................................................................................................................ 5 Values ............................................................................................................................................................. 5 Vision .............................................................................................................................................................. 5 Office of Housing and Residence Life mission, vision and values .................................................................... 6 Mission ............................................................................................................................................................ 6 Values ............................................................................................................................................................. 6 Vision .............................................................................................................................................................. 6 Goals ............................................................................................................................................................... 6 Housing and Residence Life .................................................................................... 7 Organizational Chart ............................................................................................... 7 UW-Eau Claire History ........................................................................................... 8 History of UW-Eau Claire residence halls ......................................................................................................... 8 Resident Assistant Job ....................................................................................... 9-11 RA job description .............................................................................................................................................. 9 Qualifications .................................................................................................................................................. 9 Remuneration .................................................................................................................................................. 9 Duties and responsibilities ......................................................................................................................... 9-11 RA Skills ........................................................................................................... 11-15 Community development .................................................................................................................................. 11 Qualities of an effective community ............................................................................................................. 11 Building a community................................................................................................................................... 11 Programming .................................................................................................................................................... 12 Programming goals for residence halls ......................................................................................................... 12 Steps to successful program planning ........................................................................................................... 12 Helping and advising ........................................................................................................................................ 12 Communication ................................................................................................................................................. 12 Being a referral agent ................................................................................................................................... 12-12 Mediation ..................................................................................................................................................... 13-14 Before mediation:.......................................................................................................................................... 13 During mediation: ......................................................................................................................................... 14 After mediation: ............................................................................................................................................ 14 Mediation tips ............................................................................................................................................... 14 Confrontation ............................................................................................................................................... 14-15 Principles of an assertive belief system ........................................................................................................ 15 Assertive confrontation ................................................................................................................................. 15 Disciplinary confrontation ............................................................................................................................ 15 Specific Resident Concerns ................................................................................... 16 Alcohol.............................................................................................................................................................. 16 2
Behavioral indicators of alcohol abuse ......................................................................................................... 16 Dealing with alcohol abuse ........................................................................................................................... 16 Skills/resources needed in dealing with drug/alcohol abuse......................................................................... 17 Symptoms of alcohol/drug incapacitation .................................................................................................... 17 Immediate care of a drunken person while waiting for assistance ............................................................... 17 Depression ................................................................................................................................................... 17-18 Signs to watch for ..........................................................................................Error! Bookmark not defined. Assessing the severity of depression............................................................................................................. 18 To help depressed students ........................................................................................................................... 18 Grief and loss .................................................................................................................................................... 19 Normal behaviors and responses .................................................................................................................. 19 Suggestions for help ...................................................................................................................................... 19 Eating disorders ................................................................................................................................................ 19 Anorexia Nervosa: ...................................................................................................................................... 199 Bulimia:......................................................................................................................................................... 20 Bulimarexia: .................................................................................................................................................. 20 Sexual assault .................................................................................................................................................. 211 Immediate action ......................................................................................................................................... 211 Sexual assault resources .............................................................................................................................. 211 Follow up .................................................................................................................................................... 211 Crisis Management .............................................................................................. 222 Emergency definitions .................................................................................................................................... 222 Crisis contacts .............................................................................................................................................. 22-23 Crisis responsibility ........................................................................................................................................ 233 Student Policy Enforcement ................................................................................ 244 Student policies link: ........................................................................................................................................ 24 Reasons for documenting situations ................................................................................................................. 24
Judicial Decision Making Process …………………………………………………………………………...24
Incident Reports ................................................................................................... 255 Completing an incident report: ....................................................................................................................... 255 Reporting standards: ....................................................................................................................................... 255 General Hall Information .............................................................................. 266-29 Administration ................................................................................................................................................ 266 Check-in procedures ................................................................................................................................... 266 Check-out procedures ................................................................................................................................. 266 Computers ....................................................................................................................................................... 266 E-mail.............................................................................................................................................................. 266 Lofts ................................................................................................................................................................ 277 Maintenance/work order requests ................................................................................................................... 277 Network .......................................................................................................................................................... 277 Telephone service ........................................................................................................................................... 277 Residence Hall Council .................................................................................................................................. 288 The Residence Hall Association (RHA) ......................................................................................................... 288 Residence Hall Judicial Board ................................................................................................................... 288-29 National Residence Hall Honorary (NRHH) .................................................................................................. 299 TV-10 .............................................................................................................................................................. 299 3
Peer Diversity Educators (PDE) ..................................................................................................................... 299 Frequently Asked Questions ........................................................................... 29-32 Central Staff Contacts ..................................................................................... 32-33 Miscellaneous Forms and Information .......................................................... 34-44 Helpful Websites for RAs ………………………………………………………………………………...…. 34
Block Posters……………………………………………………………………………………....…… 34
Resident Assistant.com…………………………………………………………………………………. 34
Res Life. Net ………………………………………………………………………………………….... 34
RA Helper. com ………………………………………………………………………………………... 34
First wing meeting sample agenda.................................................................................................................. 344 Advertising/facilitating tips ........................................................................................................................ 344 Introduction: ................................................................................................................................................ 344 Icebreaker (optional): .................................................................................................................................... 35 Residence hall living ..................................................................................................................................... 35 Wing community items ................................................................................................................................. 35
Movie Policy
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Residence hall policies .................................................................................................................................. 36 Review community conduct information in J-Code supplement ................................................................ 377 Review emergency procedures ................................................................................................................... 377 Hall activities ................................................................................................................................................ 37 Example of a work request ............................................................................................................................... 38 Example Office of Housing and Residence Life incident report .......................Error! Bookmark not defined. Damage statements and cost list .................................................................................................................. 39-44 Policies Affecting Resident Assistants .......................................................... 455-47 Sexual harassment policy................................................................................................................................ 455 Definition of sexual harassment: .................................................................................................................... 455 University of Wisconsin policy on resident assistant activities ................................................................. 455-46 Process for handling complaints relating to UWS policy on resident assistant activities ......................... 466-47 4
Mission Statements
UW-Eau Claire mission statement
We foster in one another creativity, critical insight, empathy, and intellectual courage, the hallmarks of a
transformative liberal education and the foundation for active citizenship and lifelong inquiry.
Division of Student Affairs mission, values, & vision
Mission
Support and challenge students as they engage in academic and personal growth.
Values
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Student Centered Service
Establish an inclusive community
Support student learning throughout the college experience
Development of string citizens and leaders
Nurture our human resources and support work/life balance
Vision
The Division of Student Affairs will strive for excellence as it provides outstanding services and a dynamic
student-centered learning environment that helps to bridge the classroom and out-of-classroom experience.
Students will be encouraged to reach for their dreams, become people of purpose, to be ethical and to be
individuals of integrity. Innovation, collaboration, compassion and encouragement will be visible signs of the
division’s commitment to student and staff success.
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Office of Housing and Residence Life mission, vision and values
Mission
University Housing and Residence Life promotes student learning and success through engagement in diverse
educational and social experiences, and supports residents by providing well-maintained, safe, and affordable
communities.
Values
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Collaboration
Diversity
Learning
Student Centered
Stewardship
Service Learning
Support of our Staff
Vision
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Housing and Residence Life at UW-Eau Claire will create communities where all students will have
multiple opportunities to be involved and engaged in academic, interpersonal, and multicultural
pursuits.
Students in our residence halls will be partners with us in their learning process and their personal path
of self-discovery.
Through our work, we will develop students who are positive community members.
To achieve this vision, Housing and Residence Life Professional Staff will provide excellent service and
will be involved in on-going professional development to best meet the current needs of our students.
Our staff will live the mission and values of our department: Innovation, collaboration, compassion and
encouragement will be visible signs of our commitment to student and staff success.
Goals
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Provide quality customer service
Provide clean, safe, and well-maintained facilities
Create the best possible staff by offering growth opportunities and a positive work environment
Reduce energy use and waste
Individuals will learn about their own identity while interacting with others in order to understand their
experience
Provide students with innovative opportunities for academic, leadership, service learning, and
recreational experiences
In our programs and policies, provide diverse opportunities that develop the whole person
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Housing and Residence Life
Organizational Chart
Assistant Director for
Leadership and Education
Director of Housing
Chuck Major
Administrative Assistant/
Office Manager
Assistant Director for Budget and
Physical Plant Operations
Shelli Manning
Peter Rejto
Associate Director
Quincy Chapman
Deborah Newman
Towers Associate Hall Director
University Services
Associate
Maigan Wipfli
Peggy Erickson
Housing Specialists
Graphic Designers
All WS
Employees
Financial Specialist
WS
Employees
Dar Joas
University Services
Associate
Peer Diversity
Educators
Sue Johnson
NRHH &
RHA
TV 10 WS
Employees
Bridgman Hall Director
Towers North Hall Director
Maintenance Mechanic 2
Upholsterer
Carrielle Cofax
Chris Pahl
Randy Stoner
John Bresina
RA Staff
(8)
WS
Employees
RA Staff
(18)
WS
Employees
Governors Hall Director
Towers South Hall Director
John Reichert
Ryan Banaszak
WS
Employees
WS
Employees
Housekeeping Supervisor
Electronics Technician,
Media, Intermediate
Tim McMahon
Bruce Schuebel
RA Staff
(12)
WS
Employees
Murray Hall Director
Whitney Maine
RA Staff
(18)
WS
Employees
WS
Employees
WS
Employees
Chancellors Hall Director
Mackenzie
Deffenbaugh
Technical Support
Specialist
RA Staff
(11)
WS
Employees
Custodians
(18)
RA Staff
(5)
WS
Employees
Technical Support Specialist
Kevin LaVoy
Michael Lutz
WS
Employees
Thomas Hall Director
Oak Ridge Hall Director
Benjamin Corbett
Linda Pratt
RA Staff
(6)
WS
Employees
RA Staff
(11)
WS
Employees
Horan Hall Director
Sutherland Hall Director
Putnam Hall Director
Bill Macozek
Charissa Jakusz
Samantha Thorpe
RA Staff
(7)
WS
Employees
RA Staff
(14)
WS
Employees
RA Staff
(7)
WS
Employees
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UW-Eau Claire History
History of UW-Eau Claire residence halls
Benjamin W. Bridgman Hall was built in 1965. It's named after the first faculty member to teach in UW-Eau
Claire's physics department. The co-ed hall houses 257 residents.
Chancellors Hall was built in 2000. It's named in honor of Larry Schnack, who served as UW-Eau Claire's
Chancellor from 1985-1997. The co-ed hall houses 324 residents.
Governors Hall was built in 1962 and was named in honor of the present and past governors of the State of
Wisconsin. The co-ed hall houses 342 residents.
Emmet Horan Hall was built in 1961. It was named for a local lumberman who helped establish a state normal
school in Eau Claire, which eventually became UW-Eau Claire. The all-male hall houses 218 residents.
Arthur L. Murray Hall was built in 1966. It's named for an English teacher who taught at the university 19181943. The co-ed hall houses 310 residents.
Katherine Putnam Hall was built in 1958. It's named for the granddaughter of the Eau Claire lumberman who
donated Putnam Park. The co-ed hall houses 246 residents.
Oak Ridge Hall was built in 1969. Its name reflects the hall's location and view. The all-female hall houses 370
women.
Laura E. Sutherland Hall was built in 1965. It's named for a faculty member who also served as the Dean of
Women. The co-ed hall houses 404 residents.
Katharine Thomas Hall was built in 1955. It's named for a member of the first faculty who served on campus
in teacher education from 1916-1946. The co-ed hall houses 144 residents.
Towers Hall was built in 1967. It's named for its design. The co-ed hall houses 630 students in the South Tower
and 702 in the North Tower.
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Resident Assistant Job
RA job description
The Resident Assistant job is a part-time, live-in position with an appointment on an academic semester or an
academic year basis.
Qualifications
1. Must have been a student on the UWEC campus for at least a semester and in good academic
standing.
a. During the semester of application, the candidate should receive a 2.5 semester GPA. The
candidate GPA the previous semester and the cumulative GPA should be at least a 2.5.
b. The candidate must maintain a 2.5 GPA each semester as an RA.
2. Demonstrate knowledge of the UWEC campus community.
3. Shown ability to live and interact as in inclusive community member.
4. Enthusiasm for the RA role and all the unique experiences inherent to the position.
5. Demonstrated maturity and leadership skills.
6. Successfully complete all required RA training.
7. Successful completion of the Criminal Background Check.
*Exceptions to these requirements may be made on a case by case basis.
Remuneration
1.
2.
3.
4.
Double room (RAs are expected to have a roommate).
Basic meal plan.
Cash stipend of $700 per semester.
An opportunity to develop interpersonal communication and leadership skills.
Duties and responsibilities
With students:
1.
2.
3.
4.
5.
6.
7.
Know all residents on the wing or cube. Take an interest in and visit with all residents.
Be aware of significant conditions that exist among residents. Report them to Hall Director.
Be available. RAs should mostly study in their room so they're available to residents.
Establish the tone, spirit and discipline of the hall in the first several weeks of the year.
Provide information about the university and its services.
Explain, interpret and enforce UW-Eau Claire regulations and policies.
Be familiar with university and residence hall regulations, as well as rules and policies outlined in the
RA manual and in the Community Conduct System.
8. Gain the respect of the residents by being a good example.
9. Enforce quiet hours; help maintain a good study atmosphere.
10. Enforce all hall and university rules to the best of your ability.
11. Attend all wing meetings, and residence hall functions and activities.
12. Encourage residents to use Health Services when appropriate. Report serious illnesses and injuries to the
Hall Director or the Hall Director on duty.
13. If needed, assist residents who are ill to obtain take-out meals from Dining Services.
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14. Advise students to lock up valuables when not around and to lock their doors at all times. Inform the
residents of what to do if they lose something.
15. Make sure residents are properly checked in and out. Be sure each resident is aware of the check-in and
check-out procedures.
16. Maintain an active bulletin board of events that may interest students. Post information promptly and
remove obsolete material immediately. Encourage students to read it.
17. Explain room change and sign-up procedures.
18. Explain the role of the Housing-related committees and leadership opportunities.
With hall and hall government
Hall government plays an important role in developing the residents' expectations about their hall
community and in recognizing residents' contributions and achievements. By encouraging participation in
hall government and assisting students who become involved, RAs can help students develop leadership
skills and contribute to the success of hall.
1. Serve as an adviser to the hall government.
2. Work with Hall Director and hall government to report hall needs to the Housing Office.
With the Hall Director
The Hall Director is the chief officer in the residence hall. Many RA duties overlap with those of the Hall
Director. Specific duties will be identified in meetings. Duties may include:
1. Assist with social, educational, service, recreational and political programs and activities in the hall.
2. Fulfill administrative responsibilities as assigned by the Hall Director.
3. Cooperate with and be loyal to the Hall Director.
4. Serve on administrative committees as needed.
5. Meet regularly to discuss events, programs, committee actions and problems.
6. Take a night of duty on a rotating schedule. RAs on duty must be in the hall, be the first to offer help,
tour the hall several times a night and contact Hall Director if trouble arises.
7. Help students check in and out of the halls.
8. Participate in the hall orientation program if one is established.
9. Report problems on your wing to the Hall Director.
10. Assume responsibility for the hall’s operations when Hall Director is absent (in conjunction with the
Hall Director on duty).
11. Assist the Hall Director with minor disciplinary problems and enforcing quiet hours.
12. Assist the Hall Director in working with non-members of the hall.
13. Confirm that residents live in assigned room. Inform Hall Director about discrepancies.
14. Report theft or loss of property to the Hall Director.
15. Work cooperatively with the other RAs in your hall.
16. RAs who stay in halls during vacations will assume duties assigned by the Hall Director.
With the Housing Office
1. Attend an orientation camp at the start of the year to review RA job responsibilities.
2. RAs must return to campus earlier in the semester than other residents so they can greet students as they
arrive.
3. Attend all in-service training programs as scheduled.
4. Complete and return forms promptly when required through the Housing Office.
5. Be available.
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With the university
1. Be familiar with university rules and regulations. Enforce them fairly.
2. Serve as a public relations figure for the hall and the university.
3. Assume general responsibility for student activities and behavior in areas adjacent to the halls. Report
unfavorable conduct to the Hall Director.
With the building
1. See that common areas in the building are kept neat and clean.
2. Check the wing for maintenance and emergency repair problems, electrical equipment problems and fire
hazards. Report problems to the Hall Director.
3. Inform residents about the reception desk and its functions, services and hours.
4. Explain rules for the kitchen, social room, computer lab and other common areas.
RA Skills
Community development
Qualities of an effective community
1. Familiarity, interaction and acquaintance among community members.
2. Acquaintance with communities outside the hall.
3. Recognizing contributions and achievements of hall residents.
4. Identifying mutual expectations among community members.
5. A means of making and carrying out community decisions.
6. An understanding of the expectations of communities within and outside the hall.
7. Respect for the rights of others.
8. Formal and informal means for resolving interpersonal and inter-group conflicts.
9. Community members’ awareness of services available to them.
10. Community members’ initiation of and participation in planned activities.
Building a community
RAs must help develop a positive, safe community to assist students in their personal and academic
growth. Building a positive community includes the following responsibilities:
1. Attend meetings to help establish and operate student organizations in the hall. Work with
student organization leaders to accomplish their goals.
2. Help organize and promote educational, recreational, social and cultural activities that students
want and need. Help activities succeed by being an enthusiastic participant.
3. Hold regular wing meetings (see sample agenda below), especially during the first few weeks of
school. Keep the following in mind when planning these meetings:
a. Have residents on the wing introduce themselves.
b. Explain hall and university policies.
c. Answer residents' questions.
d. Schedule meetings at convenient times.
e. Keep meetings short but meaningful.
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Programming
Programming goals for residence halls
1.
2.
3.
4.
5.
To develop a living and learning community.
To educate.
To involve students in their own learning.
To provide an outlet for the release of emotion.
To provide opportunities for social interaction and interpersonal development
Steps to successful program planning
1.
2.
3.
4.
5.
6.
Generate ideas and involve others. Ask residents about their interests.
Set the date.
Make arrangements (see residence life program support form).
Advertise.
Enjoy the program.
Evaluate the program and thank participants.
Note: Consult http://www.residentassistant.com/one/index.php for programming ideas.
Helping and advising
1. Recognize students with special needs. Refer students in need of specialized help to appropriate
university agencies (Counseling Center, University Police, etc.).
2. Within the limits of your training and ability, advise students on academic, personal, social and
financial matters.
Communication
1. Encourage students to make their own decisions. Listening is more important than giving advice.
2. Select an environment that's conducive to good conversation.
3. Show good attending skills:
a. Face the person and lean toward them.
b. Maintain open posture and eye contact.
c. Remain relatively relaxed.
d. Remain on the “same level” as resident.
4. Paraphrase.
5. Respect silence – don’t be afraid of it.
6. Use open-ended questions.
7. Clarify.
8. Summarize.
Being a referral agent
When to Refer
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In many cases of student distress, faculty and staff (including RAs) provide adequate help through
empathic listening, facilitating open discussion of problems, instilling hope, conveying acceptance, and
offering basic advice.
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In some cases, however, students need professional help to overcome problems and to resume effective
coping. The following signs indicate that a student may need counseling:
o The student remains distressed following repeated attempts by you and others to be helpful.
o The student becomes increasingly isolated unkempt, irritable, or disconnected.
o The student’s academic or social performance deteriorates.
o The student’s behavior reflects increased hopelessness or helplessness.
o You find yourself doing ongoing counseling rather than consultation or advising.
A note on confidentiality:
o We are required by law and by professional ethics to protect confidentiality of all
communication between psychologists and client (except in cases where harm to self or harm to
others is involved). Consequently, we cannot discuss the detail of a student’s situation with
others or even indicate whether the student is, in fact, in counseling. For information about the
student to be released to you or others, we must first get permission from the student
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How to Refer
Speak to the student in a direct, concerned, straightforward manner.
Tell them why you are speaking with them and why you are making the referral.
Because many students initially resist the idea of counseling, be caring but firm in your judgment that
counseling would be helpful. Also be clear about the reasons that you are concerned.
Be knowledgeable in advance about the services and procedures of Counseling Services and other
campus help-giving agencies. The best referrals are made to specific people or services.
Suggest the student call to make an appointment, and provide the Counseling Services number (715‐836‐5521) and location (Old Library 2122) Remind the student that services are FREE AND CONFIDENTIAL.
Sometimes it is useful to more actively assist students in scheduling an initial counseling appointment.
You can offer the use of your phone or call the receptionist yourself while the student waits. In some
situations, you may find it wise to walk the student over to Counseling Services.
If you need help in deciding on whether or not it is appropriate to make a referral, call your Hall
Director (or the Hall Director on duty)
Mediation
If both parties agree, an RA can moderate a discussion between residents. This often is effective when
addressing roommate conflicts. RAs should inform their Hall Director about roommate conflicts in case they
become more serious or that parents become involved.
Before mediation:
1. Gather information and remain neutral. Speak with all parties prior to mediation. Be interested and
concerned, but be careful to remain neutral.
2. Try to determine the “balance of power” among all parties. Assess what level of involvement on
your part is appropriate.
3. Make sure both parties are motivated to resolve the conflict.
4.
Choose a neutral site.
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During mediation:
1.
2.
3.
4.
5.
6.
Explain your role as the mediator.
Stay neutral.
Referee the proceedings (don’t be afraid to “blow the whistle”).
Clarify, clarify and clarify.
Keep things on track and moving forward.
Set an agenda and stick to it.
a. Allow each person to briefly and clearly state his/her issues.
b. Restate the issues to ensure that all parties have a clear understanding.
7. Set ground rules for discussion.
a. Emotions make us different people than when we are calm.
b. When feelings are strong, rational problem solving must be preceded by a structured
exchange of emotions related to the controversy (let them explain how they feel).
8. Suggest the following:
a. Participants should speak calmly.
b. Avoid loaded words. Talk about how feelings.
c. Say what you mean, and mean what you say.
d. Listen when other people are speaking.
e. Treat each other with respect.
f. Each person should be prepared to give and take in negotiation.
g. Choose and focus on one issue at a time.
9. Once an issue has been clearly defined, explore possible solutions:
a. Brainstorm - everyone has input, list but don’t evaluate.
b. Be careful when offering possible solutions that you see.
c. Attempt to arrive at a mutually agreeable solution.
10. Summarize the results and implement a plan.
11. Obtain a commitment from everyone involved (verbal or written), and take action.
After mediation:
1. Follow up.
2. Don’t be discouraged if things don’t work out, even after several tries.
Mediation tips
1.
2.
3.
4.
5.
6.
7.
Avoid giving advice.
Listen for feelings as well as facts.
Support efforts by both parties to be heard and understood.
Resist efforts to solve the problem before fully discussing differences.
Watch for possible “trade-offs” where compromises can be made.
Attempt to get agreements written down.
Solutions will last longer if they are produced by the conflicting parties.
Confrontation
Assertive behavior confirms individual rights in a non-threatening, non-defensive manner. It is open, honest,
direct and non-aggressive. It is a statement of the individual’s rights, beliefs, attitudes, feelings, opinions and
similar forms of personal expression.
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Principles of an assertive belief system
1. By standing up for yourself, you gain self-respect and respect from other people.
2. By trying to live in a way that you never hurt anyone, you hurt yourself and others.
3. When you stand up for yourself and express honest feelings and thoughts in a direct and appropriate
way, everyone usually benefits in the long run.
4. By denying your personal feelings, relationships are usually damaged or prevented from developing.
Relationships are hurt if you try to control others through hostility, guilt or intimidation.
5. Personal relationships become more authentic and satisfying when you share your honest reactions
with other people and do not block others from sharing their reactions with you.
6. Not letting others know what you think and feel is as selfish as not attending to other people’s
thoughts and feelings.
7. When you frequently sacrifice your rights, you teach others to take advantage of you.
8. By telling others how their behavior affects you, you give them a chance to change the behavior, and
you show respect for their right to know where they stand with you.
Assertive confrontation
1.
2.
3.
4.
Describe the person’s behavior in objective terms.
Describe how this behavior affects you or others.
Describe how you feel about the behavior.
Describe what you would like to see the person do to correct the behavior.
Disciplinary confrontation
1. Don’t accept information under the promise of holding it confidential.
2. Be familiar with regulations and the rationale behind them.
3. Never discuss your objections to policies or regulations with the people whom you are expected to
work in an enforcement capacity.
4. Never tell residents that if you don’t see them violate a policy, it's all right to do it.
5. Do not withhold information from supervisory staff.
6. Enforce policies consistently throughout the year.
7. Keep a log on students who continually have minor problems of a disruptive or irritating nature, but
that are not sufficient to merit an incident report.
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Specific Resident Concerns
This section includes several concerns/problems that residents may encounter and tips to help RAs understand
what might be happening and how to address the situation. Work with the Hall Director to help students who
are dealing with these issues.
Alcohol
Information about Substance Abuse:
1.
Substance abuse amongst college students is often a misguided attempt to cope with depression,
anxiety, and stress.
2. Large numbers of college students engage in binge drinking (54% of UWEC students report doing
so in the last 2 weeks).
3. Survey results show that the majority of UWEC students choose to use alcohol in moderation or not
at all.
Behavioral indicators of alcohol abuse
1. Frequent intoxication and drinking at inappropriate times (i.e. mornings, weeknights).
2. Personality changes and mood fluctuations.
3. Regularly skipping classes.
4. Physical appearance or health neglected.
5. Unable to sleep or sleeps most of the time.
6. Isolates himself/herself from the community.
7. Frequently ignores or infringes on others’ rights.
8. More than one incident of disruption or damage that is alcohol-related.
9. Blackouts.
10. Excessive denial.
Dealing with alcohol abuse
Dos/What to Do:
1. Consider the issue serious.
2. Be open and honest about your concern and show a willingness to help.
3. Recognize that denial plays a large role in substance abuse issues and it can result in the truth being
distorted or concealed from you.
4. Be willing to admit your own limitations in responding.
5. Refer the student to Counseling Services.
6. Refer the student to the Center for Alcohol Studies and Education.
7. Ensure compliance with the alcohol policy.
1.
2.
3.
4.
5.
6.
Don’ts/What to Avoid:
Do not avoid the problem.
Do not chastise the individual.
Do not condone the behavior.
Avoid joking about the behavior.
Do not assume experimenting with drugs or alcohol is harmless.
Do not judge the person.
Do not take responsibility for monitoring a drunken person. If you are concerned about a person’s
well-being, contact the Hall Director and University Police.
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Skills/resources needed in dealing with drug/alcohol abuse
1.
2.
3.
4.
Listening skills.
Ability to identify alcohol-related problems in residents.
Referral information and resources like Counseling Services.
Confrontation skills.
Symptoms of alcohol/drug incapacitation
1. Unconsciousness
2. Inability to make a rational decision as evidenced by:
a. extreme physical debilitation
b. inability to stand; difficulty walking
c. the presence of vomit
d. dilation of eyes
e. presence of delirium tremens (sweating, trembling, anxiety, hallucinations)
f. physical harm or threats of harm to self or other persons or property
g. walking into streets or intersections without regard to traffic
h. sleeping on the street or sidewalk
i. actual or threatened damage to property or persons
j. other reasonable and objective evidence of inability to make rational decisions
3. The inability to understand and coherently respond to questions (age, name, etc.).
4. Wanting to drive a vehicle when symptoms of incapacitation are evident.
Immediate care of a drunken person while waiting for assistance
1.
2.
3.
4.
Keep person comfortable.
Try to assess whether the person is in a life-threatening health crisis. If so, get help.
If you put a person in bed, monitor his/her breathing and keep them on their side.
Consider your own safety.
Depression

Information about Depression:
Sometimes depression includes irritation, anxiety and anger
In its most serious form, depression can be accompanied by self-destructive thoughts and intentions as a
way to escape from the emotional pain.
Research shows that depression is highly responsive to both psychotherapy and medication




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


Symptoms:
Feelings of emptiness, hopelessness, helplessness and worthlessness.
A deep sense of sadness.
An inability to experience pleasure
Irregular eating or sleeping- excessive amount of time sleeping (12 or more hours per day).
Difficultly with concentration, memory and decision-making
Fatigue and social withdrawal
Student gives away material possessions (e.g., records, books, etc.).
Student spends much time alone in room.
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Lack of motivation in all areas.
Student shows lack of interest in friends, roommates, others on the floor.
Student complains that nothing is worthwhile any more.
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Assume the student’s family knows about the student’s depression
Bombard the student with solutions or advise
Assessing the severity of depression
Mild depression
1. Report of feeling down, which is linked to a precipitating event (e.g. loss of relationship).
2. Possible thoughts of suicide are transitory, not well developed, lack specificity.
Moderate depression
1. Depressed feelings are not clearly tied to an event or are tied to an event of large emotional
magnitude (e.g., death of close friend or parent, flunking out of school etc.)
2. Sleep pattern is disturbed. Student has trouble getting to and staying asleep.
3. Interest in food wanes or student gorges himself/herself
4. Future plans are vague or non-existent.
5. Thoughts of suicide are more constant, clear, planned and real to student.
6. Supportive friends are either not present or not wanted.
Severe depression
1.
2.
3.
4.
5.
6.
The depression is not linked to a specific precipitating event.
Sleeping and eating patterns are very disturbed.
Student has no focus on the future.
Student has no interest in life or usual pleasures that s/he previously enjoyed.
Suicidal thoughts are prevalent.
Student has no support systems.
To help depressed students




Dos/What to Do:
Listen carefully and validate and respect student’s feelings and experiences
Be supportive and respond by telling student you are concerned about the situation and you want to
help.
Reach out more than halfway and encourage the student to discuss how she/he is feeling.
Ask student if she/he has thoughts of suicide
Refer student to Counseling Services available(715-836-5521)
Communicate to students that professors may be flexible?
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Don’ts/What to Avoid:
Ignore the student or downplay the situation
Argue with the student or dispute that the student is feeling depressed.
Providing too much information for the student to process.
Expecting the student to stop feeling depressed without intervention
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Grief and loss
People progress at different rates through a series of stages while grieving.
Normal behaviors and responses
1.
2.
3.
4.
5.
Physical distress and ill health.
Inability to surrender the past.
Withdrawal into apathy.
Hostility.
Guilt.
Suggestions for help
1. Be available to offer support; ask about good memories of the person.
2. Be accepting of all feelings the student may express.
3. Refer to Counseling Services.
Eating disorders
Anorexia Nervosa: An emotional disorder characterized by efforts to emaciate oneself.
Profile
1. Conscientious, eager to please, dependable, perfectionist, overachiever.
2. Often takes care of family.
3. Feelings of self-esteem from outside of self.
4. Lack of individualism.
5. Suppression of own feelings and needs.
6. More than usual difficulty transitioning from childhood to adulthood.
7. Usually starts with a simple diet.
8. Gets attention with the anorexia.
9. Secret pride in ability to control eating.
10. Uncomfortable with own sexuality.
Symptoms
1. Rapid, noticeable weight loss.
2. Hyperactivity, compulsive exercise, difficulty sitting for long periods.
3. Paralyzing sense of ineffectiveness.
4. Excessively preoccupied with food and diet; negative attitude toward food and eating.
5. Atypical eating patterns, rituals around food.
6. Denial of any problem.
7. Distorted body image; morbid fear of obesity.
8. Withdrawal from family and friends.
9. Excessive devotion to schoolwork.
10. Difficulty sleeping.
11. Reduction of interests.
12. Change from obedient and compliant to rebellious.
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Bulimia: characterized by binge eating (rapid consumption of large amounts of food in usually less
than two hours) accompanied by purging (vomiting, use of laxatives or both).
Symptoms
1. Recurrent pattern of binge eating.
2. Cycle of bingeing to avoid dealing with feelings. Finds temporary relief through eating, followed by
guilt, purging and self-disgust.
3. Isolation, depression, sense of shame.
4. Obsessive preoccupation with food.
5. Tendency toward substance abuse, particularly abuse of laxatives and diet pills.
Bulimarexia: a disorder that exhibits symptoms of anorexia and bulimia.
Symptoms
1.
2.
3.
4.
5.
6.
7.
8.
9.
Alternately starves self, then binges and purges.
Perfectionist.
Obsessed with food.
Isolated and lonely.
Has a need to please others, little ability to reward self.
Believes body proportions are never quite right.
Has low self-esteem.
Feels out of control; needs rigid control.
Has anorexia and/or bulimia symptoms.
Intervention
Eating disorders are complex and often difficult to diagnose. It is not your job to diagnose the sickness,
but rather to identify an unhealthy resident. Your main duty is to confront the resident, refer him/her to
Counseling Services and notify your Hall Director.

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






Dos/What to Do:
Speak to the student in private.
Be supportive and express concern for the student’s health and well-being.
Identify specific behaviors or symptoms that are of concern.
Refer the student to Counseling Services (715-836-5521) for counseling.
o
Be supportive, firm and understanding when making the referral.
Don’ts/What to Avoid:
Focus on weight rather than health and effective functioning.
Commenting on student’s weight loss, as you may be inadvertently encouraging unhealthy behaviors.
Recommending solutions such as “accept yourself” or “just eat healthy”
Judging the student’s behaviors or labeling them (“self-destructive”)
Getting into a battle of wills with the student. If the student is resisting your efforts, restate your concerns
and leave the door open for further contact.
If you think that situation is urgent, consult a professional at Counseling Services (715-836-5521) for further
advice.
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Sexual assault
Sexual Assault is defined by the Wisconsin criminal code as having sexual contact or sexual intercourse with
another person without the consent of that person. Sexual contact means any intentional touching of the intimate
parts of another, clothed or unclothed, without consent. Rape is the first degree of sexual assault.
This is an area where it is best to bring in a trained professional. The Center for Awareness of Sexual Assault
(CASA) provides trained, confidential support for victims. Do not attempt to handle this situation alone.
Immediate action
1. Assess the safety of the victim. If in an unsafe place, encourage the victim to move to a safe location.
If the victim appears to have been seriously injured, call 911 and request an ambulance.
2. Listen to the victim and allow her/him to tell you in their own time what has occurred.
3. Unless you have special training, explain to the victim that you are not trained in this area, and that
you would like to contact CASA to provide them with someone who can give them confidential
support. CASA advocates are available 24 hours and can come right to the building or the victim or
you can talk with them on the phone.
4. There are many options for the victim, and the CASA advocate will help explain all of their options
and provide support if the victim wants that.
5. Explain to the victim that you and/or the hall director are available to support them, but that CASA
advocates are the ones that have the training and knowledge to provide them with all of the options
they have, and can truly be confidential in their support.
6. Contact your Hall Director to report the incident. You can keep the identity of the victim
confidential if that is what the victim wants and you are comfortable in that role. However, it is
important to contact your Hall Director so that they can help provide you with the support you need
and ensure that the victim has been offered all of the appropriate support.
7. If you are uncomfortable in this role for any reason, you may give the victim a choice. They may
talk to a CASA representative and the situation may remain completely confidential, or you can call
in the Hall Director. Hall Directors are mandatory reporters, though, so they will have to report the
name of the victim to the Associate Director. That information may also be shared with the Dean of
Students.
Sexual assault resources
Center for Awareness of Sexual Assault (CASA)
24-Hour Crisis Line
Eau Claire Communications Center
University Health Service
University Counseling Services
715-836-HELP (4357)
911 (campus 9-911)
715-836-5360
715-836-5521
Follow up
1. Show willingness to listen to his/her concerns.
2. Sexual assault often makes victims feel powerless. Be supportive and allow them to make their own
decisions. Many people’s first response is to push victims to report the sexual assault and seek
counseling, but it is critical that these decisions are made by the victim and that they don’t feel
pressured.
3. Encourage them to make decisions. Show confidence in them.
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Crisis Management
A crisis is a significant event or radical change in a person's life, or an unstable time that requires assistance or
intervention. Types of crises sometimes found at a university include:
1.
2.
3.
4.
5.
6.
7.
Death or deaths (student, friend, family).
Serious injury.
Mental health related events (i.e. involuntary detention or drug/alcohol related problems).
Sexual assault.
Discipline.
Crises arising from environmental or ecological disaster.
Vandalism and Impact on Community
Emergency definitions
Minor incident
A minor incident is a potential or actual incident that will not seriously affect the overall function of the
university.
Major emergency
A major emergency is a potential or actual incident that affects the entire building(s) and will disrupt the
overall operation of the university. Outside emergency services will likely be needed as will campus
support services. The university administration will need to make policy decisions. RAs involved in
such crises should document them in the IR system. Involve the Hall Director immediately in major
emergency situations.
Disaster
A disaster is an event or occurrence that seriously impairs or halts the operations of the university. In
some cases, casualties and/or severe property damage may occur. A coordinated effort of campus
resources will be required. Outside emergency services will be essential. In all cases of disaster, an
Incident Command Center will be activated, and operational plans will be developed and executed.
Refer to the Emergency Procedure Guide for emergencies such as injuries, power outages, explosions, flooding,
earthquakes, natural gas leak, tornado, fire, bomb threats.
Crisis contacts
The first contact in a crisis should be the Hall Director or Duty Hall Director. If the situation is
dangerous or life-threatening, contact University Police at 9-911.
715-210-0070 Hall Director on Duty. A Hall Director is available at all times via a cell phone. This
resource should be used if your Hall Director is unavailable.
715-836-2414 Use this main Housing Office number Monday-Friday, 7:45 a.m. – 4:30 p.m. (excluding
holidays.) It can be used to report maintenance problems during the day.
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715-577-9045 Use to connect directly to an officer on duty. This is a cell phone in a squad car. If an
officer is not in the vehicle, you will get an answering machine. Leave your name,
number and brief description of what type of assistance you require. The officer
carries a pager that will alerts him/her that you have left a message. The officer will
return your call as soon as he/she is available. Example: A student wants to file a
report, theft, criminal damage, harassing phone calls, facility malfunctions, or
routine service requests.
715-839-4972 Use for non-emergency situations. You will talk with a dispatcher who can talk
directly to an officer by radio. Use for situations requiring prompt response, but not
emergency response. Example: suspected use of marijuana, suspicious person(s) in
area, disorderly subjects.
9-911
Use for all emergency situations that require immediate response from ambulance, fire
and/or University Police.
Crisis responsibility
In case of a crisis, call the police first and then the Hall Director. As stated in the Campus Emergency
Contingency Plan, first responders to any emergency have the following responsibilities:
1. Secure and/or evacuate if appropriate.
2. Call 9-911 or tell someone to do so.
3. Assume that all threats of violence or destruction property are real.
4. Comply with demands if an intruder is involved. Avoid escalating the confrontation.
5. Discourage independent actions.
6. Stay calm.
7. Provide reassurance to students and staff.
8. Do not speculate.
9. Use professional judgment.
10. Document the incident by providing a brief written summary.
23
Student Policy Enforcement
Student policies link: http://www.uwec.edu/housing/Organizations/JBoard/index.htm
Reasons for documenting situations
1.
2.
3.
4.
Every year, students on college campuses die from alcohol-related incidents.
Relationship abuse is on the rise in the residence halls.
Graffiti and wing damages raise the cost of living for all residents.
Regardless of how intrinsic these things seem to living in the halls and how they have always been
part of hall living, they do not need to be tolerated.
5. If you challenge behaviors from the standpoint of wanting to help, and not as though you are on a
power trip, policy enforcement will be successful.
Judicial Decision Making Process
Violation Allegation
Hall Director Conference
Found Not Responsible
Dismissed
Found Responsible
Denies Responsibility
Accepts Responsibility
J-Board Hearing
Found Not Responsible
Dismissed
Sanction Assigned
Found Responsible
Denies Responsibility
Accepts Responsibility
Hearing with Director
Dismissed
Sanction Assigned
Sanction Assigned
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Incident Reports
Access the IR system at http://www.uwec.edu/Housing/about/links.htm. Click on the link that says
Incident Report System. Report problems with entries to the Hall Director or Associate Director of
Housing.
Completing an incident report:
1. Enter your name and address, date, time, hall and location of incident in appropriate locations.
2. Choose Housing and Residence Life Report, or Housing Facilities Concern- Blood or vomit, or
Housing Facilities Report-all other, or Training report.
3. Choose Normal, or EMS Transport, or Suicide concern, or Arrest/ police transport (non drug), or
Illness/injury, or Drugs.
4. Gather student ID numbers. Use the last name of any non-student as an ID number.
5. Enter all students involved and “alleged”, “victim”, or “witness” only.
6. Enter a complete description of the incident.
7. Answer additional questions at the end.
8. Attach any photos.
9. Authorize and submit.
Reporting standards:
1. Write the incident report in a timely manner.
2. Include all pertinent and useful details.
3. Provide only factual information.
a. Include sights, smells and sounds; don't include feelings, impressions or conjecture.
b. Keep the incident report concise but complete.
c. Be sure the report is accurate.
4. Include details.
a. Who, what, when, where, how and why
5. Use attributions as needed.
a. Use quotation marks with attributions.
6. Write clearly.
a. Check the spelling with spellchecker.
b. Check the grammar.
7. Proofread the report.
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General Hall Information
Administration
Check-in procedures
1. Get an In-Out folder to identify areas that must be checked for damages in rooms.
2. Go through rooms carefully, identifying damaged areas/items. Not listing damages in the beginning
can cause problems at the end of the year when trying to determine who broke or defaced something.
Make sure there are mailbox and drawer keys for each resident.
3. If a mailbox key/drawer key is missing, write a work order to have it replaced. List if it is key A or
key B. If there are items missing or items/areas that need immediate repair or replacement, write a
work order.
4. Have each resident go through their room. Explain that s/he will be responsible for any damages not
listed on the Check-In Card.
5. Collect and organize all In-Out folders (according to HD instruction).
Check-out procedures
1. The resident should set up a time with the RA to check out.
2. RAs should get the resident's In-Out folder and a Change of Address Card.
3. RAs must carefully go through the room, noting new damages or missing items on the card. The
resident must fill out a Change of Address Card.
4. If there are no new damages or missing items, the resident must sign the folder, and give the RA
his/her mail forwarding card and keys.
5. If there are new damages, get a damage statement form and work order. Complete the damage
statement, and determine the cost of repairing or replacing the damaged items or areas. If an item
isn't listed, contact Hall Director or Housing Office. The RA and resident must then sign the form.
The student can make payment at the Housing Office. RAs should not collect payments. Give the
resident the top copy of the damage form. Give the bottom copies and completed work order to the
HD.
6. Have the resident leave the mailbox keys and say goodbye.
Computers
For computer support, call ResCom at 715-855-4271, or go to http://rescom.uwec.edu/.
Hours:
Monday 9am - 10pm Tuesday 9am - 10pm Wednesday 9am - 10pm Thursday 9am - 10pm
Friday 9am - 5pm
Saturday Closed
Sunday 12pm - 10pm
E-mail
University e-mail accounts are to be used for university business. All students are assigned a university e-mail
account including a user name and password. To access your e-mail via the Web, see
https://webmail.uwec.edu/owa/auth/logon.aspx?replaceCurrent=1&url=https%3a%2f%2fwebmail.uwec.edu%2f
owa%2f
26
Lofts
Loft requests can be made any time during the semester or prior to a student's arrival in August. When
roommates submit requests, only one request should be submitted per room. For an online loft request form, go
to uwec.edu/housing/HousingResources/Forms/loft.html.
Maintenance/work order requests
Maintenance work order requests should be filled out as soon as possible and submitted to Hall Directors to
avoid unnecessary delays. Each work order request must be written on a separate form. If an emergency arises,
call the request in to your Hall Director or to the Housing Office if the Hall Director is not available. After
hours, call the police.
Allow ample time for requests to be completed. If longer than normal time has passed since you submitted the
first request, submit a new request and mark it "Second Request."
Network
Each room is equipped with multiple network data ports that are used to connect to the campus-wide network
and the internet. Connecting to the campus network allows access to student drives, e-mail and faculty
resources. A 10/100 BaseT Ethernet card is needed to connect to the network. Signing on to the network is as
simple as typing your UWEC username (e-mail address minus the @uwec.edu) and password (UWEC plus
your four digit pin). For more detailed information, see www.uwec.edu/Admin/HMS/RCS.html.
Telephone service
Local telephone service is provided through the university. For local calls, dial 9 + area code + the seven digit
number. Your personal long distance calls are accessed by dialing 8-1 + area code and a calling card of your
choice. The following towns are in the Eau Claire local calling area: Augusta, Chippewa Falls, Cleghorn, Elk
Lake, Elk Mound, Fall Creek and Rock Falls. For details about telephone information, see
www.uwec.edu/cns/phone/index.htm.
27
Residence Hall Organizations
Residence Hall Council
The Residence Hall Council consists of one or two elected members from each wing in the hall. A president,
vice president, secretary and treasurer are elected from the members. Each hall has its own constitution, which
designates titles that correspond to these positions. The hall council elects one member as a representative to the
United Hall Council and one member to the Residence Hall Activities Board.
Representatives from each wing decide what hall activities and functions will be sponsored each semester. They
share ideas, concerns or questions about activities in the hall. The hall council organizes activities and
functions. Once the hall has decided on an activity, the representatives publicize it to create interest among all
hall residents.
RAs should take an interest in the planning of hall functions but should not become involved in the decisionmaking process, which belongs to the members of the residence hall.
The importance of supporting student government and serving as a liaison for communication between hall
leaders and residents cannot be over-emphasized. RAs should create interest and encourage participation at
every opportunity. A dynamic hall council cannot exist unless its leaders and the RAs support it and work to
develop its full potential.
An objective of residence hall living is to provide the students with opportunities to develop leadership skills,
meet new people, learn how to behave in social situations, assume responsibility and contribute to the welfare
of the hall and other students. These goals can be accomplished if residence hall staff members work with
individuals and organizations.
RAs should serve as advisers for activities on the floors. Floor meetings provide opportunities to make
suggestions, explain regulations and policies, and hear complaints.
RAs should not be a member of the hall council, but they can identify students who might benefit from student
government experience and/or who have leadership potential. RAs can help hall council function as a group.
The RA's role is to strengthen and support the hall council, and to keep communication lines open between
residence hall government and floor members.
The Residence Hall Association (RHA)
The Residence Hall Association (RHA) is the student government organization representing all students living
in the residence halls at UW-Eau Claire. The RHA recommends new policies and procedures to improve
student life on campus. RHA also plans and sponsors campus wide programs and events open to all students on
campus. The RHA also provides opportunities to learn about issues relating to living in a diverse society.
Residence Hall Judicial Board
The Residence Hall Judicial Board has jurisdiction over matters pertaining to violations of university and/or
residence halls rules and regulations. The board reviews alleged violations of rules and regulations. It makes
recommendations regarding discipline that will most effectively benefit the student and protect the rights of the
majority of on-campus students.
28
The Judicial Board includes six members (balance of men and women) who are randomly selected from the 11member Judicial Council. Each of the 11 residence halls has one representative on the Judicial Council. Council
members are elected by students and are not university staff members. The board meets as needed, usually once
a week.
National Residence Hall Honorary (NRHH)
NRHH is a national organization consisting of the top 1 percent of hall leaders who honor students in the
residence halls who have demonstrated outstanding leadership and involvement in the halls. Members meet to
enhance residence hall living through the active development and recognition of leadership.
TV-10
TV-10 is a closed-circuit television station owned and supervised by the Housing and Residence Life Office.
The station is operated by residence hall students. It features educational and entertainment programs. TV-10
has aired shows such as "Wing Feud," "The Roommate Game," "Home Field Advantage" and "UWeC." The
studio is located in the basement of Towers. Any residence hall student can join the cast and crew by applying
for available roles.
Peer Diversity Educators (PDE)
Peer Diversity Educators is a Housing and Residence Life student-run organization consisting of approximately
10 staff from various academic backgrounds. The PDE staff is trained in diversity classroom facilitation and
residence hall programming. PDE spends time in the residence halls and classrooms to present interactive
programs that focus on diversity issues. Some of the focal points include race, gender, sexual orientation,
disabilities, intercultural communication, morality and human rights.
Frequently Asked Questions
Subject of question
Where to go
Phone
Absence from classes
If more than three days
Class instructor
Dean of Students Office (S 240)
1-715-836-5626
Academic advising
Academic Advising (S 226)
Academic Skills Center (OL 2112)
Counseling Center (OL 2122)
Career Services (S 226)
1-715-836-3487
1-715-836-5844
1-715-836-5521
1-715-836-5359
Alcohol
Center for Alcohol Studies and Education (CASE) 1-715-836-5110
(Schofield 30)
Counseling Center (OL 2122)
1-715-836-5521
Hall directors
29
Athletics
Athletic Department (MPE 208)
Men (MPE 208)
Women (MPE 219)
Recreation (HT 106)
Intramural (HT 106)
Aquatics (MPE 113)
Fitness Center (CWC 202A)
Massage (HT 106)
1-715-836-3062
1-715-836-3377
1-715-836-2176
1-715-836-3377
1-715-836-2212
1-715-836-3377
Vehicle registration
Parking Office (SSS 106)
Visitor Center (127 Roosevelt)
1-715-836-2002
1-715-836-2544
Bicycle registration
Think Tank
1-715-855-3191
Birth control
Health Services (CWC 150)
Appointments
Planned Parenthood
Group Health Oakwood Clinic
1-715-836-4311
1-715-836-5360
1-715-833-2279
1-715-836-8540
Books
Bookstore
Library
1-715-836-2171
1-715-836-3856
Career planning
Career Services (S230)
Counseling Services (OL 2122)
Adult Opportunity (S226)
Internship (S226)
1-715-836-5359
1-715-836-5521
1-715-836-3259
1-715-836-5358
Campus information
Service Center (DC 161)
1-715-836-4636
Change of schedule
Registrar (S130)
Registration (S128)
1-715-836-4524
1-715-836-2425
Check cashing
Service Center (DC 161)
1-715-836-4636
Computer support
ResCom
LTS
1-715-855-4271
1-715-836-5711
Copy machines
Copy Corner (DC 119)
1-715-836-2155
Copy Machines (DC, Library, HSS, Towers, Chancellors, Sutherland, Putnam)
Counseling services
Counseling Center (OL2122)
1-715-836-5521
Cultural events
Activities and Programs (DC133)
Service Center (DC161)
Office of Multicultural Affairs (S255)
1-715-836-4833
1-715-836-4636
1-715-836-3367
Dining areas
Davies Center (DC227)
Hilltop Center (HT 227)
Dulany Inn (DC 240)
1-715-836-5261
1-715-836-2186
1-715-836-5261
Directory assistance
Service Center (DC161)
1-715-836-4636
30
Drug information
Counseling Center (OL2122)
1-715-836-5521
Emergency
Fire, ambulance, police
911
Employment (student)
1-715-836-3373
Food Service (catering)
Catering Manager (DC 227)
1-715-836-2632
Foreign travel and study
Foreign Student Adviser (S111A)
Study Abroad Coordinator (S111)
Center for International Education (S3)
1-715-836-4411
1-715-836-4411
1-715-836-4411
Health Services
Student Health Service (CWC)
1-715-836-4311
Housing
Housing Office (THN 112)
1-715-836-3674
ID card loss
Blugold Card Office (DC 156)
1-715-836-4070
Illness
Health Services (CWC150)
Sacred Heart Hospital
Luther Hospital
Midelfort Clinic
Marshfield Clinic – Urgent Care
1-715-836-5360
1-715-839-4121
1-715-838-3311
1-715-838-5222
1-715-858-4600
Legal services
Legal Services for Students (DC 132F)
1-715-836-4047
Library
Campus Library
Public Library
1-715-836-3856
1-715-839-1648
Loans
Financial Aid Office (S115)
1-715-836-3373
Lost and found
Service Center (DC161)
University Police (CWC 119)
1-715-836-4636
1-715-836-2222
Mail
Mail Services (MCS)
Front Desk
Service Center (DC161)
Local Post Office (126 N. Barstow)
1-715-836-5489
1-715-836-4636
1-715-830-5300
Meeting rooms
Conferences and Reservations (DC 101)
1-715-836-3882
Student newspaper
Spectator
Advertising (HHH175)
Editorial Office (HHH 107-108)
1-715-836-4366
1-715-836-4416
Rape crisis info
UW-Eau Claire Center for Awareness of Sexual Assault (CASA)
24-Hour Crisis Line
1-715-836-HELP
University Health Service
1-715-836-5360
Counseling Services (OL2122)
1-715-836-5521
Eau Claire Communications Center
911 (campus 9-911)
31
Refrigerators
J.C. Rentals
1-715-832-6891
Student government
Student Senate (DC132B)
Student Organization Complex
1-715-836-4646
1-715-836-4020
Suicide
Police
Counseling Services (OL2122)
911
1-715-836-5521
Telephone
Telephone Services (OL1119)
1-715-836-3000
Thefts
University Police (CWC 119)
1-715-836-2222
Transcripts
Registrar's Office (S 128)
1-715-836-4524
Tutoring
Academic Skills Center (OL 2112)
1-715-836-5844
Central Staff Contacts
University Police: Emergency number
During business hours
After hours (cell)
9-911
1-715-836-2222
1-715-577-9045
Student Health Services
1-715-836-5360
Area Obligation Hall Director
1-715-210-0070
Counseling Center
1-715-836-5521
Charles Major, Housing Director
1-715-836-5387 (office)
1-715-577-8105 (cell)
1-715-834-3922 (home)
Deborah Newman, Associate Director
1-715-836-3675 (office)
1-715-828-3720 (cell)
1-715-838-0492 (home)
Peter Rejto, Assistant Director
1-715-836-5528 (office)
1-715-577-0871 (cell)
Tim McMahon, Housekeeping Supervisor
1-715-836-3483 (office)
1-715-271-7442 (cell)
Bruce Schuebel, Electronics Technician
1-715-836-3177 (office)
1-715-271-7442 (cell)
Randy Stoner, Maintenance Mechanic
1-715-236-3177 (office)
1-715-271-0582 (cell)
32
John Bresina, Upholsterer
1-715-836-5267 (office)
1-715-271-7442 (cell)
Mike Lutz, Computer Support
1-715-836-3077
Kevin LaVoy, Computer Support
1-715-836-4590 (office)
1-715-379-3701 (cell)
Shelli Manning
1-715-836-5387
Dar Joas
1-715-836-2414
Sue Johnson
1-715-836-3674
Peggy Erickson
1-715-836-3675
Fax
1-715-836-4857
Towers 112 Back Room
1-715-836-4957
Think Tank
1-715-855-3191
ResCom Office (Towers)
1-715-855-3722
TV-10
1-715-855-4272
Social Room (Towers)
1-715-855-3722
Resident Escort Shuttle Service
33
Miscellaneous Forms and Information
Helpful websites for RAs 
Block Posters: this program helps you make poster of pretty much any size using a normal printer
http://www.blockposters.com/
Resident Assistant .Com This website has many different resources from theme ideas to programming
http://www.residentassistant.com/one/index.php
Res Life .Net: This website has great ideas for ice breakers, tips for being a successful RA, and so much
more
http://www.reslife.net/html/assistant.html
RA Helper .Com: This website very organizational, helps with premade bulletin boards, ideas, how to
organize information, etc. You need to register, but it is free
http://www.rahelper.com/index.php
Other university websites also have resources that one can consider using
If you have any other websites that you have found to be a great resource and should be
added to the RA manual, please pass the information to your hall director so we can list
them in this manual.
First wing meeting sample agenda
Advertising/facilitating tips
1.
2.
3.
4.
5.
Use a catchy title or signs to advertise.
Offer a snack to help draw a crowd.
Ask everyone to bring planners, a pen and supplies for activities (have extras).
Make the meeting fun.
Be familiar with the information in the planner so you can answer questions. Use the planner
like a note card, not a script.
6. See HD for tips. New RAs can sit in on a veteran RA’s wing meeting.
Introduction:
1. Welcome new and returning students to campus/hall.
2. Identify new residents so everyone can get to know them.
3. Introduce yourself for those who don't know you: major, hometown, goals.
34
Icebreaker (optional):
1. Consider time and group size when choosing an ice breaker. The Think Tank Staff, other RAs and
the Hall Director can help RAs chose an activity.
Residence hall living
1.
2.
3.
4.
Review Resident's Rights and Responsibilities (in planner).
Describe RA role/position (in planner).
Describe Hall Director role/position (in planner).
Residence halls are part of your learning environment and we believe you’ll have stronger skills
in several ways as a result of living here. These are listed in your planner and posted in the
all. Many of the things we do here are planned to provide learning opportunities and fun for you,
as well as how to live successfully as a citizen in a community!
5. Discuss community upkeep processes
6. Trash tied and in bags.
7. No cardboard or other trash in hallways.
8. If chutes are full, take the trash down stairs to the trash room.
9. Work requests. Staff will complete and give to Hall Director (in planner).
10. Describe custodian responsibilities: clean wings, bathrooms, lounges, basement, but not
personal messes.
11. Cleaning concerns: notify RA who will relay information to custodians.
12. Explain bathroom cleaning times. Residents must respect posted cleaning times because
custodians follow a schedule.
Wing community items
1. Topics may include shower schedule, privacy and public area cleanliness.
35
Movie Policy
Residence hall policies
It is a resident's responsibility to know and follow hall policies. If a resident needs a planner or J-Code
to review policies, the RA can provide it.
1. Mention Resident Assertion Guidelines (in J-Code supplement).
2. Discuss importance of knowing everyone on wing and appropriately confronting one another.
3. Play down discipline role. Explain that staff does not look for violations, but won't ignore
what they see. An RA's must enforce policy violations.
36
Review community conduct information in J-Code supplement
1. Hosts are responsible for guests’ damages and policy violations. A guest is anyone not living
on campus.
2. Quiet hours apply to rooms, lounges, hallways, stairwells and public areas.
3. Courtesy hours are always in effect. They're enforceable anywhere in the building or its
immediate perimeter.
4. RAs must enforce Wisconsin law and/or university policies if alcohol violations are brought to
their attention.
5. Room-to-room sales are not permitted in the hall. In case of solicitation, contact an RA or Hall
Director immediately. This is a safety issue.
6. Staff will contact police immediately if they see/smell marijuana.
7. Explain university furniture policy, violations and charges if broken or if furniture is found in
rooms (this is theft of state property).
8. Screens are not to be removed.
9. Fish only! No other animals allowed.
10. Mention open flames, failure to leave during fire alarm and removal of signs.
11. Warnings should not be expected.
12. Parents will be notified in the event you are placed on Residence Hall probation.
Review emergency procedures
1. Fire Alarms. Everyone must evacuate and move away from building. Staff will give the “all
clear” to come back inside.
2. Severe Weather. Explain watch vs. warning. When sirens sound, go to the basement. Information
is available at front desk.
3. Advise students that if they hear gunfire or see a weapon they should seek safety immediately
(run away and lock the door) and call 911.
a. REMEMBER OUT
b. GET OUT -> CALL OUT -> HIDE OUT -> KEEP OUT -> TAKE OUT
c. Obey Police Directions at all times
4. University crisis notification methods to share with students:
a. Integrating audio into building fire alarms for police use
b. Carillon will sound to alert students to check for info.
c. Students may sign up for Jyngle text notices (on web)
d. Electronic messages on web, campus computers
e. E-mail messages will be sent
5. Missing student – policy mandated by new federal policy – if you are reported missing, we are
required to report it to the police and your emergency contact within 24 hours – so if you will be
away, please let someone know!
Hall activities
1. Discuss activities planned for the semester. Ask for ideas and help.
2. Explain the Hall Council, activity stickers, events, etc.
3. Explain the role of Wing Representatives (two per wing) and vote them in.
37
Example of a work request
Housing & Residence Life Work Request
WORK REQUESTS FOR ALL MAINTENANCE REPAIRS SHOULD BE FILLED OUT ON THIS FORM.
DO NOT SEND TO FACILITIES MANAGEMENT. PLEASE SEND TO:
Housing & Residence Life Office
Towers 114
Date: ______________________________________________
Submitted By: __________________________________________________
Residence Hall: (circle one)
Bridgman
Chancellors
Governors
Horan
Murray
Oak Ridge
Putnam
Sutherland
Thomas
Towers-North
Towers-South
Davies House
Room #:
_____________________ (THIS IS REQUIRED PER FACILITIES)
Area:
_____________________________________________________________
DESCRIPTION OF REPAIRS
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Please check only one below:
 Normal Wear & Tear/Routine Maintenance
 Vandalism
 Student Damage $___________ Amount Charged
If not charged, please give reason: ____________________________________________
________________________________________________________________________
Office Use Only
Date Received:______________ Date Assigned:______________ Date Completed:______________
 Housing Maintenance
__________________________
 Upholstery
B&G
 Other
Notes:_____________________________________________________________________________
38
Below is a sample IR. The link to create IRs is:
https://publicdocs.maxient.com/incidentreport.php?UnivofWisconsinEauClaire
39
Damage statements and cost list
When student damage occurs to the facilities, a damage statement must be completed and turned in with the
maintenance request. Damage statements also are used for improper check out by the resident and are assessed
at $25. Damage statements are used for things such as combination changes or lost keys per student requests.
A statement of damages is different from an incident report. The damage statement is for repair or replacement,
while the incident report is a response to a violation of judicial board rules.
A cost list from the Housing and Residence Life Office is included in this manual that has the current rate for
the repair of most items in the halls. If you may find an item not included on the cost list, leave the cost blank.
Do not turn in a damage statement for less than $2. You can list as many items as you want on a damage
statement, but you must turn in separate work requests.
During normal business hours, direct students to the Office of Housing and Residence Life to make payments.
If a student is making a cash payment, the payment and receipt must be made at the Housing Office. A copy
will be given to the resident responsible, and a copy will be submitted with the work order and damage form. A
copy of the completed damage form should be given to the resident.
2012-2013 UW-Eau Claire residence halls cost list (excludes Chancellors Hall)
Keys, Locks & Combinations
A.
B.
C.
D.
E.
F.
G.
Each Key……………………………………………………………………………………
Tag………………………………………………………………………………………….....
Unlock Dresser…………………………………………………………………………….....
Unlock Room……………………………………………………………………………….
Change Combo……………………………………………………………………………….
Replace Dresser Lock……………………………………………………………………….
Replace Door Lock Cylinder................................................................................................
$5.00
$5.00
$15.00
$15.00
$15.00
$35.00
$55.50
FIXTURES
1. Room Interior
A. Replace Door Stop…………………………………………………………………………...
B. Replace Door…………………………………………………………………………………
C. Refinish Door…………………………………………………………………………………
D. Replace Door Lock Cylinder………………………………………………………………...
E. Door Nameplate………………………………………………………………………………
F. Door Viewer (peephole)……………………………………………………………………..
G. Floor Tile (small) Replace…………………………………………………………………...
H. Floor Tile – Nicks/Marks……………………………………………………………………..
I. Ceiling Tile – 12 x 12………………………………………………………………………...
J. Ceiling Tile – 24 x 24………………………………………………………………………...
$11.50
$175.00
$45.00
$55.50
$15.00
$10.00
$10.00
$5.00
$25.00
$35.00
2. Waste Receptacles
K. Waste Basket………………………………………………………………………………….
$15.00
40
L. Blue Recycling Bin………………………………………………………………………….
$17.00
3. Closet (With sliding or slatted door)
A. Replace Door…………………………………………………………………………………
B. Refinish Door…………………………………………………………………………………
C. Replace Slat (Replace Door if 4 or more slats damaged: $178.00) ………………………….
D. Clothes Pole…………………………………………………………………………………..
E. Hook………………………………………………………………………………………...
$175.00
$45.00
$30.00
$15.75
$8.50
4. Windows
A. Glass Replacement (per pane)………………………………………………………………..
B. Screen Replacement………………………………………………………………………...
$65.00
$35.00
5. Draperies
A. Drapery Replacement………………………………………………………………………..
B. Repair……………………………………………………………………………………….
C. Clean………………………………………………………………………………………...
$175.00
$55.00
$25.00
6. Smoke Detector
A. Detector Replacement……………………………………………………………………….
B. Cord Replacement……………………………………………………………………………
$85.00
$12.50
7. Electronics & Electrical
A. Repair TV Jack………………………………………………………………………………..
B. Repair Cable Jack…………………………………………………………………………….
C. Replace Cable Cord…………………………………………………………………………..
D. Repair Ethernet Jack (each)…………………………………………………………………
E. Repair Phone Jack……………………………………………………………………………
F. Repair Electrical Outlet………………………………………………………………………
G. Repair Light Switch………………………………………………………………………...
H. Replace mirror light lens ………………………………..………………………………….
$25.00
$25.00
$10.00
$25.00
$25.00
$25.00
$25.00
$ 4.00
8. Bulletin Board (Towers)
A. Replace……………………………………………………………………………………...
B. Reattach……………………………………………………………………………………….
$50.00
$10.00
9. Mirrors (All Halls Except Towers & Thomas)
A. Replace Mirror……………………………………………………………………………...
B. Reattach……………………………………………………………………………………….
C. Lounge Mirror……………………………………………………………………………….
D. Lounge Mirror W/Frame & Hardware……………………………………………………….
$18.50
$8.50
$115.00
$18.50
Towers & Thomas
A. Replace Mirror……………………………………………………………………………...
B. Reattach……………………………………………………………………………………..
C. Lounge Mirror…………………………………………………………………………….
D. Lounge Mirror W/Frame & Hardware…………………………………………………….
$22.00
$8.50
$49.00
$115.00
FURNITURE
1. Dressers
41
All Halls (Only Towers 9 &10) Except Towers South
Complete Replacement………………………………………………………………………….
Top Shelf Replacement………………………………………………………………………….
Shelf Replacement………………………..…………………………………………………….
Side Replacement……………………………………………………………………………..
Drawer Front Replacement……………………………………………………………………...
Back Replacement………….………………………………………………………………….
Reattach Dresser Top……………………………………………………………………………
Refasten Chest to Bed Box……………………………………………………………………..
Repair Burns & Scratches……………………………………………………………………….
Replace Lock…………………………………………………………………………………..
$485.00
$54.00
$63.00
$85.00
$38.00
$78.00
$25.00
$25.00
$25.00
$35.00
Towers North 2 – 8 & Towers South 2, 3, & 8, 9, & 10
A. Replace Dresser………………………………………………………………………………
B. Repair Burn/Scratch/Stain……………………………………………………………………
C. Replace Hasp………………………………………………………………………………….
D. Remove Student Lock………………………………………………………………………..
E. Replace Lock………………………………………………………………………………….
$295.00
$25.00
$20.00
$15.00
$35.00
Towers South 3 – 7
A. Replace Dresser………………………………………………………………………………
B. Replace Lock………………………………………………………………………………….
C. Repair/Replace Towel Bar…………………………………………………………………...
D. Repair Burns/Scratch/Stain………………………………………………………………….
$50.00
$35.00
$15.00
$25.00
2. Desks & Accessories
All Halls (Only Towers 9 &10) Except Towers South
Loft Desk
A. Complete Replacement………………………………………………………………………
B. Top Replacement……………………………………………………………………………..
C. Leg Panel End Replacement………………………………………………………………...
D. Drawer Side Replacement…………………………………………………………………...
E. Computer Drawer Replacement……………………………………………………………..
F. Drawer Front Replacement…………………………………………………………………..
G. Inner Drawer Replacement…………………………………………………………………..
H. Burn Repairs………………………………………………………………………………..
$475.00
$125.00
$85.00
$55.00
$45.00
$37.00
$39.00
$25.00
All Halls (Only Towers 9 &10) Except Towers South
Loft Desk Carrel
A. Complete Replacement………………………………………………………………………
B. Side Replacement…………………………………………………………………………….
C. Face Board………………………………………………………………………………….
D. Top Shelf Replacement………………………………………………………………………
E. Light Fixture Replacement…………………………………………………………………...
F. Light Cover Replacement…………………………………………………………………….
G. Metal Back Replacement…………………………………………………………………….
H. Bulletin Bard Replacement…………………………………………………………………..
I. Burn/Scratch/Stain Repairs………..
J. Refasten to Desktop…………………………………………………………………………..
$215.00
$37.50
$28.00
$29.50
$55.00
$10.00
$39.50
$46.50
$25.00
$15.00
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
Towers North 2 – 8/ Towers South
42
Free Standing Desk
A. Complete Replacement………………………………………………………………………
B. Top Replacement……………………………………………………………………………..
C. Panel Leg (drawer sides) each………………………………………………………………
D. Pedestal side panel leg……………………………………………………………………….
E. Spreader Replacement……………………………………………………………………….
F. Back Panel Replacement…………………………………………………………………….
G. Drawer Front Replacement…………………………………………………………………..
H. Drawer Slide (pair)………………………………………………………………………….
I. Mounting Glide Bracket (each)………………………………………………………………
J. Drawer Back (each)…………………………………………………………………………..
K. Drawer Bottom (each)…………………………….…………………………………………..
L. Base Panel…………………………………………………………………………………….
M. Burn/Scratch/Stain/Repairs…………………………………………………………………
$380.00
$145.00
$62.50
$43.00
$42.50
$54.00
$38.50
$24.50
$12.50
$16.00
$28.00
$28.50
$25.00
3. Book Case
A. Complete Replacement……………………………………………………………………..
B. Top/Bottom Replacement (each)…………………………………………………………..
C. Side Panel Replacement (each)……………………………………………………………...
D. Shelf Replacement………………………………………………………………………….
E. Burn/Scratch/Stain Repairs…………………………………………………………………
$215.00
$65.00
$52.00
$39.00
$25.00
4. Loft Beds
All Halls & Towers North 9 & 10 (Other Towers Floors See Below
A. Complete Replacement………………………………………………………………………
B. Headboard Replacement…………………………………………………………………….
C. Footboard Replacement……………………………………………………………………...
D. Sideboard Replacement……………………………………………………………………...
E. Bed Box……………………………………………………………………………………..
F. Ladder……………………………………………………………………………………….
G. Legs (each)………………………………………………………………………………….
H. Burn/Scratch/Stain Repairs……………………………………………………………….
I. Replace Bed Side Rails………………………………………………………………………
J. Reinstall Bed Side Rails……………………………………………………………………...
K. Mattress……………………………………………………………………………………...
L. Mattress Pad…………………………………………………………………………………
$425.00
$59.00
$34.00
$54.00
$65.00
$105.00
$17.00
$25.00
$55.00
$25.00
$155.00
$16.00
Towers North 2 – 8/Towers South
A. Complete Replacement………………………………………………………………………
B. Wood End Replacement (2 each)…………………………………………………………...
C. Metal Loft Support Replacement…………………………………………………………….
D. Side Rail Replacement……………………………………………………………………….
E. Mattress Replacement………………………………………………………………………..
F. Burn/Scratch/Stain Repair……………………………………………………………………
$425.00
$145.00
$45.00
$67.00
$155.00
$25.00
5. DESK CHAIR
A. Recover bottom and top ………… …………………………………………………………
B. Recover top or bottom ……………………………………………………………………….
C. Replace…………………………………………………………………………………………
D. Clean fabric/stains ……………………………………………………………………………..
$48.00
$24.00
$90.00
$25.00
43
6. WINDOW
A. Replace Window …………………………………………
B. Replace Screen only w/Frame ……………………………………………………..
C. Replace Screen……………………………………………………………………….
D. Repair Screen ………………………………………………………………………..
$65.00
$40.00
$35.00
$20.00
COMMON AREA
1. Wing Mirror
A. Replace Mirror…………………………………………………………………………………
B. Reattach………………………………………………………………………………………..
$115.00
$8.50
2. Fire Extinguisher
A. Replace Extinguisher…………………………………………………………………………
B. Recharge……………………………………………………………………………………….
C. Replace Cabinet Glass……………………………………………………………………….
$175.00
$55.00
$25.00
3. Mailboxes
A. Replace/Repair Cylinder………………………………………………………………………..
B. Replace Glass…………………………………………………………………………………
$35.00
$15.00
4. Hallway Lights
A. Replace 4’ Light Covers………………………………………………………………………
B. Replace 2’ Light Covers………………………………………………………………………
C. Replace Exit Sign……………………………………………………………………………..
D. Repair Exit Sign……………………………………………………………………………….
$59.00
$47.00
$75.00
$25.00
MISCELLANEOUS
1. Walls
A. Paint Room Walls (each)……………………………………………………………………..
B. Paint Ceiling……………………………………………………………………………………
C. Remove Stickers/Stars/etc…………………………………………………………………...
D Bio/Cleanup kit ………………………………..
$45.00
$65.00
$45.00
$15.00
2. All Other Damages and Repairs Contact:
John Bresina
Tim McMahon
Randy Stoner
Bruce Schuebel
Peter Rejto
36-5267
36-3483
36-3177
36-3515
36-5528
Updated 8/16/11
44
Policies Affecting Resident Assistants
Sexual harassment policy
It’s the policy of the Board of Regents of the UW System, consistent with its efforts to foster an
environment of respect for the dignity and worth of all members of the University Community,
that sexual harassment of students and employees of the UW System is unacceptable and
impermissible conduct which will not be tolerated.
Definition of sexual harassment: Sexual harassment is defined as any unwelcome sexual advances,
requests for sexual favors, and other verbal or physical conduct of a nature when

submission to such conduct is made explicitly or implicitly, a term or condition of a student’s grades,
recommendations or other factors related to a student's academic career, or

such conduct has the purpose or effect of unreasonably interfering with a student’s work
performance or creating an intimidating, hostile or offensive classroom environment.
Sexual harassment allegations should be brought to the Affirmative Action Office, 217 Schofield Hall, or the
Office of Student Development and Diversity, 240 Schofield Hall, for investigation.
University of Wisconsin policy on resident assistant activities
The policy on Resident Assistant activities is:
Resident Assistants are expected to work with student residents to create an open, inclusive, and
supportive residential community. At the same time, because RAs are students themselves, they
are encouraged to participate in campus activities and organizations. As such, RAs may
participate in, organize, and lead any meetings or other activities, within their rooms, floors or
residence halls, or anywhere else on campus, to the same extent as other students. However, they
may not use their positions to pressure, coerce, or inappropriately influence student residents to
attend or participate.
This policy will be applied in conjunction with existing rules and regulations that guide the kinds of activities
and speech in which students, faculty and staff can engage on campus. Those include speech that creates a
discriminatory or hostile environment, activities that may interfere with access to facilities or education,
proselytizing or certain kinds of political speech.
There are existing rules and regulations that affect RAs in their dual capacities of employees and students of our
universities. RAs, like other university employees, are subject to certain restrictions on their speech or activities
to the extent that they are consistent with their assigned roles. The following are examples of such restrictions:



Civil rights laws and Board of Regents' policy preclude employees from engaging in speech that creates
a discriminatory or hostile working environment for co-employees or for students (Sections 111.321 and
36.12, Wisconsin Statutes; Regent Policy Document 92-3).
Ch. UWS 18 of the Wisconsin Administrative Code includes prohibitions on certain peddling, soliciting,
picketing and other activities that may obstruct access to university lands or buildings, raise safety
concerns, or otherwise interfere with instruction, research, or campus administration.
UWS policy restricts certain kinds of political campaign activity by university employees.
45

Although all employees are free to exercise their religious beliefs consistently with constitutional
requirements, university employees may not proselytize or otherwise exercise their religious beliefs in
the workplace in a way that would imply that the university, as their employer, endorses a particular
religious viewpoint in violation of the Establishment Clause of the United States Constitution.
Process for handling complaints relating to UWS policy on resident assistant
activities
As student residents you are encouraged to assert your right to live in a comfortable and secure environment,
consistent with the Resident Assertion Guidelines described in the UW-Eau Claire Housing and Residence Life
Student Planner. The intent of these guidelines is to provide a safe environment for you to assert those rights,
yet also respect the rights of Resident Assistants as both university employees and as students seeking to
improve their relationships with other students.
If you feel that your rights have not been respected because a Resident Assistant has pressured, coerced, or
inappropriately influenced you to attend or participate in a meeting, campus activity, or organization, then the
following process is provided to permit you to express your opinions and seek a satisfactory resolution.
1) The most appropriate first step in asserting your rights is to communicate your request or concern in person
to your Resident Assistant. The purpose of this informal step is to provide an open and respectful
opportunity for you and your Resident Assistant to resolve your concern to your satisfaction without the
need for more formal action.
2) If you are either uncomfortable in initiating direct contact with your Resident Assistant, or if the result of
that discussion is unsatisfactory to you, then you should communicate your request or concern to your Hall
Director. Again, the purpose of this step is to provide an opportunity for you to resolve your concern to your
satisfaction. As a result of this discussion, you may request:
a) that no action be taken, or
b) that a statement be filed for potential future reference, or
c) that a formal complaint be filed.
It is also possible that your Hall Director will determine that the incident necessitates formal action, and in
such cases your Hall Director will file a formal complaint.
3) If you are either uncomfortable in initiating direct contact with either your Resident Assistant or your Hall
Director, or if the results of the prior discussions are unsatisfactory to you, then you should communicate
your request or concern to the Associate Director of Housing and Residence Life. As a result of this
discussion, you may request:
a) that no action be taken, or
b) that a statement be filed for potential future reference, or
c) that a formal complaint be filed.
It is also possible that the Associate Director will determine that the incident necessitates formal action, and
in such cases the Associate Director will file a formal complaint.
Note: a key principle in each of the instances above is that you are encouraged to resolve your request or
concern informally with the individuals involved, but if you are uncomfortable with such direct contact, you can
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initiate communication with another person (Hall Director or Associate Director of Housing and Residence
Life) with whom you are comfortable.
If a formal complaint is filed, the following additional sequence of steps will be taken:
4) If you have not already met with the Associate Director of Housing and Residence Life to discuss your
request or concerns, the Associate Director of Housing and Residence Life will meet with you and, if
appropriate, the Hall Director to review and discuss the complaint.
5) The Associate Director of Housing and Residence Life then will meet with the Resident Assistant and, if
appropriate, the Hall Director to review and discuss the complaint.
6) The Associate Director of Housing and Residence Life will meet jointly with you and the Resident Assistant
to further discuss the complaint and attempt to find a mutually acceptable resolution.
7) If a mutually acceptable resolution cannot be found, the Associate Director of Housing and Residence Life
will refer the formal complaint to the Director Housing and Residence Life who will review the complaint
and make a determination from among the following:
a) there are insufficient grounds to support the complaint and, as a result, no further action will be taken, or
b) there are sufficient grounds to support the complaint and, as a result, the Resident Assistant may be
placed on (or continue on) probation, or
c) there are sufficient grounds to support the complaint and, as a result, the employment contract of the
Resident Assistant may be terminated.
In all cases, the decision of the Director of Housing and Residence Life is final.
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