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Improve project result by adding structured
Change Management
by Mats Johnsson and Krister Andersson, IKEA
Talare Speakers
Krister Andersson
Krister Andersson has a background as a project manager
at IKE A and at the Swedish Defence industry.
Responsible for training of project managers within IKE A,
and for the KY education (80 points). Currently
responsible for implementation of global solutions for
employees and customers in the IKE A department stores.
Mats Johnsson
Mats Johnsson has a retail background in furniture and
consumer electronics industry. Some years in the logistics
at IKE A in Malmo. Currently responsible for implementation
of global solutions in the IKE A Supply Chain.
Improve project result by adding
structured Change Management
Agenda
•  Intro till IKEA
•  Affärsutveckling på IKEA
•  Projektledning och Change
management workflow
Agenda
•  Intro till IKEA
•  Affärsutveckling på IKEA
•  Projektledning och Change
management workflow
The vision
To create a better everyday
life for the many people.
The business idea
We shall offer a wide range of
well-designed, functional home
furnishing products at prices so
low that as many people as possible
will be able to afford them.
IKEA Global Business
Development scope
PURCHASING
PRODUCT
DEVELOPMENT
CUSTOMER
STORE
SUPPLIER
DISTRIBUTION
The realisation
It takes a vision to make
a successful business idea
– it takes people to make
visions a reality.
Agenda
•  Intro till IKEA
•  Affärsutveckling på IKEA
•  Projektledning och Change
management workflow
IKEA Global Business Development
…
search
smart
In constant
for
solutions.
The
challenge
We do our part and you do yours,
and together we…
… save money
E=QxA
Agenda
•  Intro till IKEA
•  Affärsutveckling på IKEA
•  Projektledning och Change
management workflow
E=QxA
A
= Change
Management
•  Ledarskap
•  Kunskapsförflyttning
•  “Preferred sender”
“You must be the change you
wish to see in the world”
Mahatma Gandhi
Four Step Model
Awareness
Interest
Trial
Adoption
E=QxA
Statistics in Implementing …
•  50–75% of all CHANGE efforts fail
•  Failure rates are higher when IT is involved
Key
Factors:
Organisational Resistance
Insufficient Management Support
Unrealistic Expectations
Inadequate Programme Mgmt.
INSEAD Institute
82%
72%
65%
54%
Vad är utmaningen?
•  Vi är alla olika…
•  Projektets resultat beror på hur
individerna accepterar lösningen
30%
20%
10%
Innovators
Early
Adopters
Early
Majority
Late
Majority
Resisters
“Tipping point”
Performance
measure
Tipping point
4
3
1
2
time
Awareness
Interest
Trial
Adoption
Change Management
workflow
Change Management workflow
•  Teoretisk kunskap & praktisk erfarenhet
•  Fylld med exempel, mallar m.m.
•  Digitalt på vårt Intranät
•  En struktur för att uppdatera med nya
erfarenheter
Men - ingen förändring
är ju den andra lik…
•  Bygger på frågor som bjuder in till
diskussion – inte aktiviteter
att “bocka av”.
•  Kopplat till samma
beslutspunkter som projektets
befintliga - PPS
Change Management
Workflow
•  Ett medvetet sätt att gå från
–  Att förstå
–  Till att veta
–  Till att göra
–  Till att kunna.
E=QxA
The realisation
It takes a vision to make
a successful business idea
– it takes people to make
visions a reality.