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New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
Pre-departure Manual
for Students
V1.201514
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
Welcome to NZLC!
NZLC would like to welcome you to New Zealand. We look forward to your arrival and to making
your stay enjoyable and successful.
To help you prepare for your trip we have compiled the following information to help you adapt
more quickly to a new country, climate, school and lifestyle.
If you have any further questions, please contact us at: [email protected]
NZLC Auckland
NZLC Wellington
Level 2
104 Customs Street West
Auckland 1010
Level 2
101 – 103 Courtenay Place
Wellington
Phone: 64 9 303 1962
Fax: 64 9 307 9219
Email: [email protected]
Phone: 64-4-802-4620
Fax: 64-4-802 4621
Email: [email protected]
24 hour Emergency
Contact Number:
0508 156156 (within NZ)
24 hour Emergency Contact
Number:
(+64) (0) 21 030 9815
NZLC Christchurch
Our aim is for the Christchurch
school to reopen once the city
has been rebuilt and is able to
fully support international
students once again.
P.O. Box 3096 Christchurch
Phone: 64 21821012
Email: [email protected]
Contents
NZLC Campuses…………………………………………………………………….……… 3
Arrival at Auckland Airport…………………………………………………….…………. 4
Arrival at Wellington Airport………………………………………………….………….. 5
Coping with a new language………………………………………………….………….. 6
What to bring…………………………………………………………………….………….. 6
First Day at NZLC……………………………………………………………………….….. 7
School Timetable, Public Holidays, Requesting a holiday from school…….…… 8
NZLC Staff – Who we are…………………………………………………………………. 9 & 10
School Rules and Attendance……………………………………………………………..10 & 11
Course Terms and Conditions……………………………………………………………..11 & 12
Health and Safety Procedures at NZLC…………………………………………………. 12
Student Services (Job search assistance, activities, school facilities) ……………13
Homestay Changes and finding a flat in NZ…………………………………………… 13
Living in NZ (Banking, safety, health services, insurance, drinking, driving)…… 14 & 15
NZQA Code of Practice……………………………………………………………………. 15
NZLC Fee Protection………………………………………………………………………. 15
NZLC Grievance and Complaint Procedure (Dispute Resolution)…………………. 16
Useful Contacts…………………………………………………………………………….. 17
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
NZLC Campuses
NZLC has modern campuses located in the downtown area of two major cities - Auckland and
Wellington. NZLC can also organise programmes at local Primary, Intermediate and High
Schools.
AUCKLAND - The “City of Sails”
Population: 1.3 million
Location:
North Island between two natural harbours
Climate:
18 - 25°C Spring and Summer
12 - 18°C Autumn and Winter
Transport: NZLC is a 5 minute walk to major bus stops,
ferry and train terminals
Campus features
250 – 300 students on average
30 classrooms, multi-level building
Student lounge with projection screen
Study room
Computer and internet access
Free WIFI
Library with textbooks and DVDs
WELLINGTON – The world’s “Coolest Little Capital” (Lonely Planet, 2011)
Population: 1.3 million
Location:
North Island between two natural harbours
Climate:
18 - 25°C Spring and Summer
12 - 18°C Autumn and Winter
Transport: NZLC is a 5 minute walk to major bus stops,
ferry and train terminals
Campus features
60 – 80 students on average
Modern buildings
Student lounge
Study room
Computer and internet access
Free WIFI
Library with textbooks and DVDs
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
Arrival at Auckland International Airport
Airport Transfer Approximate cost to city centre
Taxi: approximately $70
Air Bus: approximately $16 one way, $28 return
Shuttle Bus: approximately $30 - $50
NZLC Auckland Airport Transfer Service
1. If your driver is not at the meeting point within 20 minutes of your arrival, please call Sunny
Malhotra on 027-676-8703 or NZLC Auckland’s 24 Hour Emergency Line: +64 21 780 509
2. If you do not arrive at the NZLC Auckland airport pick up point at the pre-arranged transfer
time, your transfer fee will be non-refundable, unless 24 hours notice is given. In the event
that you know in advance of your arrival delay, prompt action in contacting the NZLC
Auckland Emergency phone may result in successfully changing your pick up time.
For unannounced arrivals or changes to pre-arranged bookings, the alternative transfer
option may be to arrange a taxi transfer or a shuttle bus to your NZLC Auckland
accommodation at your own expense (approximate cost from Auckland Airport to the City:
$60 - $105 – maybe more in heavy traffic; by shuttle bus: $30-$50 ).
3. Make sure you advise NZLC if you have any excess luggage such as a snow board in
order to ensure that the transfer company is able to accommodate the extra luggage.
4. Charges apply for excess luggage:
3 or more suitcases: $5 - $10
1 to 3 surfboards: $6 - $20
Bike in bike box: $5
Golf clubs: $5
Other excess luggage: Please check with NZLC when making the transfer booking
Auckland Airport Arrivals Map
NZLC AIRPORT
TRANSFERS:
Turn LEFT when you walk
through the arrival gate
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
Arrival at Wellington International Airport
Airport Transfer Approximate Cost to City Centre
Taxi: approximately $40-$70
Airport Flyer Bus: approximately $9 one-way & $17 return
Shuttle Bus: approximately $40-$50
NZLC Wellington Airport Transfer Service
1. If your driver is not at the meeting point within 20 minutes of your arrival, please call Super
Shuttle on 0800 74 8885 or NZLC Wellington 24 Hours Emergency Line: +64 21 127 3642.
2. If you do not arrive at the NZLC Auckland airport pick up point at the pre-arranged transfer time,
your transfer fee will be non-refundable, unless 24 hours notice is given. In the event that you
know in advance of your arrival delay, prompt action in contacting the NZLC Auckland
Emergency phone may result in successfully changing your pick up time.
For unannounced arrivals or changes to pre-arranged bookings, the alternative transfer option
may be to arrange a taxi transfer or a shuttle bus to your NZLC Auckland accommodation at your
own expense (approximate cost from Auckland Airport to the City: $60 - $105 – maybe more in
heavy traffic; by shuttle bus: $30-$50 ).
3. Make sure you advise NZLC if you have any excess luggage such as a snow board in order to
ensure that the transfer company is able to accommodate the extra luggage.
4. Charges apply for excess luggage:
3 or more suitcases: $5 - $10
1 to 3 surfboards: $6 - $20
Bike in bike box: $5
Golf clubs: $5
Other excess luggage: Please check with NZLC when making the transfer booking
Wellington Airport Arrivals Map
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
Coping with a new language
Most of you may experience some difficulty speaking English. This is natural. You will be using
conversational English in New Zealand, which is probably different from what you were taught at
school in your home country. It will take time to become proficient in speaking English, so don’t
be discouraged.
When you talk with your host family, teachers and friends, ask them to speak clearly, slow down
or repeat themselves. These people are excellent sources of new words and phrases. Ask them
for help with your pronunciation and vocabulary. They will be happy to support you. If you
become tired and frustrated when you do not learn as quickly as you would like, relax and slow
down. Be patient! It takes time and practice!
Ask for help
If there is something you don't understand, or something you are not sure how to deal with, ask
someone for help or advice. If you do not ask, we cannot help you.
"I don't understand. Can you explain this to me?"
"Can you help me please?"
"I am unsure / confused / uncertain. Can I talk with you about it?"
"I would like some help with homework / English / making new friends”
What to bring
Clothing
Light, comfortable clothing such as T-shirts, shorts and sandals for the warmer months
(December - March)
Wind-proof jacket, jumpers, jeans, jacket, gloves and strong shoes or boots for the colder
months (May – August)
Umbrella
Warm jacket and raincoat (year round)
The weather in New Zealand is changeable so you can experience sunshine, rain and wind on
the same day. It is a good idea to bring a jacket or raincoat with you even in the summer time –
just in case!
All types of clothing can be purchased in New Zealand at varying prices.
Electrical Appliances
All electrical appliances are available in New Zealand and operate on 240 volts.
Remember to bring your camera so you can take pictures of your experiences in New Zealand.
You can bring your phone with you and purchase an adapter on arrival so that you can charge
your phone.
Before you leave home: Check in your home country before you leave that your phone is
unlocked and able to be used in New Zealand.
Food
All Asian products and most European food products are readily available in Auckland and you do
not need to bring these with you. As New Zealand has been an isolated country for many years
and is relatively free from pests and harmful insects, there are very strict quarantine laws
controlling the importation of food and plants:
DO NOT bring: any plant or animal material in to the country (eggs, mushrooms, fruit, Chinese
herbs, pork, noodles, spices etc.). However, if you must bring any of these, please remember that
the following items must be declared on your New Zealand Passenger Arrival Card:
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
Food of any kind
Plants or parts of plants (alive or dead)
Animals (alive or dead) or their products
Equipment used with animals
Equipment such as camping gear, golf clubs, and used bicycles
Biological specimens
Passengers who fill out the Quarantine section of the declaration card incorrectly, risk an
instant fine of $200. This is in addition to a possible fine of up to $100,000, or a prison term
of up to 5 years for serious breaches of the New Zealand bio-security laws.
Please see the New Zealand Customs website for more details:
http://www.customs.govt.nz/Pages/default.aspx
First Day at NZLC
On your first morning, we will show you around the school and explain the school procedures to
you. We will give you a tour of the area around the school and show you where you can find
buses, post offices, cafes etc.
You will also have a writing test and speaking test on the morning of your arrival. We will find out
about your previous English-learning experience and check what particular course you want to
join. On the basis of your test result, you will be placed into a class at the correct level. You have
a week to “test the class”. Be patient! Many new students find this first week confusing. But
usually, by the end of the week, you will start to feel “at home” in your class. If not, speak to your
morning teacher first to get some help.
What to bring on your first day?
Passport (including visa and permit)
Copy of your medical insurance policy (stating your name, policy, duration)
Letter of Acceptance from NZLC
$100 cash text book deposit for students taking General English, IELTS or English for
Business (EBP). This deposit will be refunded at the end of the course provided that the
textbook is returned in an acceptable condition.
If you are studying for 16 weeks or more, you are entitled to a student discount of 10% on
public transport. Bring a passport size photo and we will make you a student ID card
with the public transport sticker on it so that you can receive the discount when
purchasing bus fares.
What time do I come to school? Please arrive at NZLC by 8.30am.
Timetable for first day at NZLC:
8:45 – 9:00
Check in
9:00
Welcome speech
9:05 – 10:05
Placement test
10:05 – 11:00
City walk and school tour
11:00 – 11:30
Orientation
11:30 – 11:40
Receive class information
11:40 – 12:00
Homestay Orientation
12:00 – 1:15
Lunch
1:15 – 3:15
Lesson
3:15
End of day
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
School Timetable
8:00am
School Opens
09:00am – 10:30am
Morning Class
10:30am – 10.45am
Break
11:00am – 12:15pm
Morning Class
12:15pm – 1:15pm
Lunch Break
1:15pm – 3:15pm
Afternoon Class* (5 min break, Mon – Thu)
3:15pm – 5:00pm
Optional after-school activities
5:00pm
School Closes
Note:
*On Fridays there is no afternoon class except for Teacher Training and Young Learner
courses.
Friday after-school activities usually start around 12.30pm and 1.15pm.
The above timetable is a sample only and may vary across campuses.
The schools are open all year except on weekends and public holidays.
Public Holidays in New Zealand
NZLC is closed on the following public holidays:
Public Holiday
Actual Date
2014
2015
New Year's Day
1 January
Wed 1 Jan
Thu 1 Jan
Day after New Year's Day
2 January
Thu 2 Jan
Fri 2 Jan
Wellington Day (Wellington only) 22 January
29 January
Auckland Day (Auckland only)
Mon 20 Jan Mon 19 Jan
Waitangi Day
6 February
Thu 6 Feb
Fri 6 Feb
Good Friday
varies
Fri 18 Apr
Fri 3 Apr
Easter Monday
varies
Mon 21 Apr Mon 6 Apr
ANZAC Day
25 April
Fri 25 Apr
Mon 27 Apr
Queen's Birthday
1st Monday in June
Mon 2 Jun
Mon 1 Jun
Labour Day
4th Monday in October Mon 27 Oct Mon 26 Oct
Christmas Day
25 December
Thu 25 Dec Fri 25 Dec
Boxing Day
26 December
Fri 26 Dec
Mon 27 Jan Mon 26 Jan
Mon 28 Dec
Requesting a Holiday from School
You can take one week of holiday for every 12 weeks of tuition. If you want to take a holiday from
school, you must complete a Holiday Application form and give it to reception at least 4 weeks
before your holiday starts. (Credit for holidays is only given per week. You cannot get credit for
individual days.)
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
Your Friendly Staff - Who We Are
NZLC Directors
Mr Justin Mastoyo
Mr Miles Stewart
NZLC Auckland
Management
Mr Stuart Binnie
Ms Makiko Kunitate
Mr Nelson Almazar
Mr Richard Swanson
Ms Sian Hudson
Mr Pete Jones
Principal
Deputy Principal / Marketing Manager
Financial Accountant
Director of Studies
Head Teacher Trainer (CELTA / TESOL)
IELTS Department Manager
Student Services
Ms Natalie Chambers
Ms Ben Pudner
Ms Hazel Hwang
Ms Chelsea Smith
Michelle Williamson
Ms Stephanie Shen
Enrolments Coordinator
Reception Officer
Young Learners Counsellor
Tour Groups Assistant
Activity Liaison
Accounts Assistant
Accommodation
Ms Rose Santayana
Ms Kicki Hall
Accommodation Coordinator
Accommodation Assistant
Who can you talk to in Auckland?
Course choices
Richard, Rhian, Carolynne or David
Extending your course
Natalie, Hazel or Chelsea
Course/class problems
Your teacher first, then Richard, Carolynne or David
Going on to university or college
Natalie, Hazel or Chelsea
Your visa
Hazel, Chelsea or Michelle
Homestay
Rose or Kicki
Getting your own accommodation
Rose or Kicki
Activities
Michelle or Chelsea
Joining local clubs and organizations
Michelle or Chelsea
Auckland information
Any staff member
Ill health
Any staff member
Booking/changing air tickets
Natalie
Buying a car / Getting a driving license
Michelle or the internet
NZQA Code of Practice
Stuart, Natalie or Chelsea
Any other problems
Any staff member
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
NZLC Wellington
Ms Sandra Wagener
Ms Hien Vu
Ms Sue Hyun Shin
Mr. Kyosuke Segawa
Principal
Director of Studies
Enrolment/Accommodation Coordinator
Admin Assistant/ Student Services
Who can you talk to in Wellington?
Course choices
Hien or Sandra
Extending your course
Kyosuke, Hien, Sue or Sandra
Course/class problems
First teacher then Hien
Going on to university or college
Hien
Your visa
Sue or Kyosuke
Homestay
Sue
Getting your own accommodation
Sue
Activities
Kyosuke
Joining local clubs and organizations
Any staff member
Wellington information
Any staff member
Ill health
Any staff member
Booking/changing air tickets
Kyosuke or Sue
Buying a car / Getting a driving license
The internet or any staff member
NZQA Code of Practice
Sandra or Sue
Any other problems
Any staff member
Important: If you really need to talk to someone in your own language, we can arrange this.
Please ask one of the team above to make an appointment for you.
We will then contact one of our First Language Advisors.
We look forward to seeing you at the reception at any time!
School Rules
1. Attend all your classes.
2. Speak English at all times
3. Come to your classes on time. Students who are more than 15 minutes late must wait
until the next break before entering the class
4. Do not leave any valuable items in the classroom
5. Put your rubbish into the bins provided and clean the kitchen after use
6. No smoking in the building (including toilets, fire exits, lifts, and foyer)
7. Be polite and respectful at all times
8. Switch off mobile phones during class
9. Do not take food or drink into the classrooms or Self Access Room/Computer Room
10. Inform the school when you change your address
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
Attendance
Students are expected to attend 100% of their course.
Phone the school if you are sick and unable to come to school.
If you are absent from school for 3 days or more, you must provide a medical certificate.
If you have a valid excuse for your absences, eg: a doctor’s certificate, this will be taken
into consideration should you receive a warning letter.
Please note, if you are regularly absent or late to class, or disruptive in class, you may be
asked to show cause in writing to the NZLC Principal as to why your enrolment should
not be terminated.
If your current attendance falls below 90%, NZLC Student Services staff will send you a
first warning letter. You will be asked to acknowledge your responsibility to improve your
current attendance.
If your current attendance falls below 85%, NZLC Student Services staff will send you a
second warning letter. You will be reminded about your previous acknowledgement of
your responsibility to improve your current attendance without success. You will be asked
to explain. You will then be monitored by NZLC staff regarding your attendance until we
are satisfied there is improvement. NZLC will inform your agent/parent/guardian of the
current situation, and the consequence in the event your current attendance falls lower.
During this phase, if you miss 20% of your classes in one week, you will be asked to
show cause in writing to the Principal as to why your enrolment should not be terminated.
If your current attendance falls below 80%, NZLC Student Services staff will send you a
third warning letter, asking you to show cause in writing to the Principal as to why your
enrolment should not be terminated. The NZLC Principal will consider your explanation,
and prepare a written response to your last known address in New Zealand. Even if your
explanation is accepted, because you are under 80%, you are not eligible to receive an
NZLC Graduation Certificate. Similarly, if you record less than 80%, you will not receive a
final report.
Should your enrolment be terminated, you will be asked to leave immediately, without
entitlement to a refund, deferral or Graduation Certificate. In addition, NZLC will report all
student visa holders to the New Zealand Immigration Service about the situation.
Similarly, NZLC will notify your agent/parent/guardian of the decision.
You are entitled to check your attendance whilst you are studying at NZLC. Please see
NZLC Student Service staff.
If you require an official NZLC Attendance Certificate, please see NZLC Student Services
staff.
Course Terms and Conditions
For more information about course cancellations and changes to enrolments, please refer to the
terms and conditions on the back of the NZLC Enrolment, Fees & Courses Form.
(http://nzlc.ac.nz/admin/enrolment/fees).
Extending your course
To extend your course, you must complete the below procedure 2 weeks prior to your original
finishing date. (If you need to extend your visa, you will need to start the process 6-8 weeks prior
to your original finishing date).
Extension procedure:
1.
2.
3.
4.
Talk to one of our Student Services staff
Complete the NZLC Enrolment form
Pay for the extended course
If applicable, apply for a visa according to your course extension. If you need any
assistance, please do not hesitate to speak to one of our Student Services staff for help.
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
Transferring to another NZLC school
To transfer to another NZLC campus you must apply 4 weeks in advance and complete a
Transfer Application form at reception.
Textbook Rental Fee Policy
GE / IELTS / EBP: Textbooks are provided for the student’s use in class for a $100 cash deposit.
This deposit will be refunded upon returning the textbook at the end of the course in an
acceptable condition.
Please go to reception with your receipt and textbook. Please return the textbook on your
graduation week. We may not be able to refund any fees if you do not return the textbook on
time. If you do not return the book by Tuesday the week following your graduation, you are not
entitled to get a refund for the book.
Cambridge FCE or CAE / TEFOL / TESOL / TECSOL: $100 needs to be paid by the student at
the time of enrolling in the course (in addition to tuition fees). Each student will receive their own
text book to keep.
Graduation Certificate
All students will receive a certificate upon completion of their course (unless their attendance is
below 80%). The certificate will indicate the number of weeks studied and the final English level
that the student studied. Students who have studied for 4 weeks or more will also receive a
written report from their teacher.
Health and Safety Procedures at NZLC
The school always tries to guarantee your safety while in the school. Here are some practical
guidelines:
If you feel unwell: Speak to the Reception or one of the Student Services staff. We have a First
Aid kit that can be used for small medical problems. For more serious problems, we can contact
a doctor for you.
If you feel harassed: In New Zealand it is illegal to harass other people. If anyone harasses you,
please contact one of the NZLC Student Service staff members or any member of staff
immediately.
If there is a fire / natural disaster: There is a staff member assigned to each floor who will
direct evacuation in the unlikely event of a fire, earthquake, or other natural disaster.
To ensure quick evacuations, the school holds “practice” evacuations. During these evacuations,
please follow the staff member’s instructions quickly and calmly.
When you hear the alarm siren, make your way to the nearest emergency exit.
1.
2.
3.
4.
5.
DO NOT use the elevators in an evacuation.
Use the internal stairwell.
DO NOT bring your belongings with you.
DO NOT stand in front of the entrance– move onto the footpaths in front of the buildings.
DO NOT carry drinks and large items with you down the stairs.
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
NZLC Student Services
Friendly Staff
Our multi-lingual Student Services Staff are always willing to help you with any questions
regarding your course, accommodation, visa, further studies, travel in New Zealand or personal
matters.
Job Search Assistance
We can help you with CV writing and Job interview techniques to help you find a job in New
Zealand. We run Job Preparation Workshops after-school on Wednesday afternoons during week
1 and 2 of every month. (Visa conditions apply)
Fun Activities and Weekend Trips
You can never get bored with our variety of FREE and paid weekday activities. There are also
weekend trips available so you can explore New Zealand.
Information about after-school activities and weekend trips is posted on the school activities
board. Every Tuesday and Wednesday a meeting by the activities board is held after class for the
weekend trips. If you have any questions, are interested in any other activities or need help
organising a trip around New Zealand, please ask the student services staff.
Great Facilities
Spacious student lounge, modern computers and self access room are FREE to use for your
comfort & convenience.
Internet / Self Access (SAC)
We have computer and internet facilities available within school hours during the break times.
Free WI-FI is also available. Please note! Internet speed is a lot slower in New Zealand
compared to many other countries.
Additional Services
Upon request, we can also arrange the following services as an option:
Accommodation Assistance
Work Experience Placement (Au Pair, Internships, Farmstays)
Homestay Changes
Homestay changes
If you want to change, finish, extend or take a holiday from your homestay, you must tell us at
least 2 weeks in advance. If you are away from your homestay for 7 nights or more on an
approved holiday, you must pay half the usual rate.
Homestay Manual
For full details on homestay rules, terms and conditions please refer the NZLC Homestay
Manual.
Finding a flat / renting in NZ
The following websites are useful places to look when searching for a place to rent. Ask NZLC for
a “Flat Guide” for more information about finding a flat in New Zealand.
www.trademe.co.nz/flatmates-wanted
www.accommodation.nz/com/house-share
www.share-accommodation.co.nz
www.nzflatmates.co.nz
www.nz.easyroommate.com
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
Living in New Zealand
Banking
If you are staying in New Zealand for more than 12 weeks you should open a bank account. Most
savings accounts come with a plastic "cash card" which you can use to access automatic teller
machines (ATMs) 24 hours a day to withdraw and deposit money. All the major banks are located
close to NZLC: ANZ, ASB and BNZ.
Posting Mail
You are welcome to use the school address as your postal address. If you want to post letters,
you can purchase stamps and post letters at NZ Post. Please ask your family or friends to write
down your Student ID Number on the envelope. You will be shown where the post office is on
your first day during orientation.
Phone Calls
Public telephones around the city can be used with pre paid phone cards or credit cards. They
can also be used for emergency and free phone call numbers such as those starting with 0800 or
0508. If you want to make a lot of overseas calls, you can buy special overseas discount cards
from magazine shops, supermarket or petrol stations. You can make your calls from any phone
and the cost per minute is very reasonable.
Transport
NZLC Auckland host families are located 35-45mins away from school by public transport. Most
NZLC Wellington host families are about 25-35mins from the school. Talk to your host family or
the NZLC Student Services team about getting a public transport card and to find out if you are
entitled to any discounts.
Auckland transport: https://at.govt.nz/
Wellington transport: http://www.metlink.org.nz/
Safety
New Zealand is one of the safest countries in the world! It is still important to be careful:
Do not carry large sums of cash
Do not leave your bag or any personal items unattended.
If you lose your wallet or any of your property, contact the police and fill out a report
If you have to walk late at night, it is good to walk with a friend. Ask a staff member or
homestay family about areas of town which are not so good to walk through at night.
Doctor
If you need a doctor and you don’t know one, please see us. We know good doctors who can
help, and some of them can speak your language.
Eligibility for Health Services
Most international students are not entitled to publicly funded health services while in New
Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of
that treatment. Full details on entitlements to publicly-funded health services are available
through the Ministry of Health, and can be viewed on their website at www.moh.govt.nz
Accident Insurance
The Accident Compensation Corporation provides accident insurance for all New Zealand
citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other
medical and related costs. Further information can be viewed on the ACC website at
www.acc.co.nz.
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
Medical and Travel Insurance
International students must have appropriate and current medical and travel insurance while
studying in New Zealand. (Contact the school Registrar for insurance prices and the school can
arrange this for you.)
Relationships and Family Planning
Many students start relationships in New Zealand. If you need advice about family planning or
want to avoid pregnancy, contact the Family Planning Association. They are very helpful and
have contacts with overseas communities who can help with translation if you need it.
International Student Identity Card (ISIC)
If you are studying for more than 3 months and are a full-time student, you can apply for an ISIC
card. This will give you student discounts on travel and many other services worldwide. Ask at
reception for more information.
Driving
Driving in New Zealand might be very different from driving in your country. For example, we
drive on the left-hand side of the road. If you are going to get a driving license in New Zealand,
please ask the staff for advice and books to help you.
Drinking
In New Zealand you must be 18 years old to buy alcohol. You must also be able to prove your
age with acceptable photo I.D. This means your passport, New Zealand Driver’s License, or an
18 plus card (applications available at NZLC reception). Photocopies and international driver
licenses are not accepted at restaurants or bars.
Smoking
In New Zealand smoking in most public places is prohibited (including the school building).
Smoking in all restaurants and bars is prohibited.
Immigration
Full details of visa and permit requirements, advice on rights to employment in New Zealand
while studying, and reporting requirements are available through the New Zealand Immigration
Service, and can be viewed on their website at http://www.immigration.govt.nz.
NZQA Code of Practice for International Students
NZLC has agreed to observe and be bound by the NZQA Code of Practice for the Pastoral Care
of International Students. Copies of the Code are available on request from this institution or
from the NZQA website at www.nzqa.govt.nz.
NZLC Fee Protection
NZLC operates the following arrangement to protect student fees: all student fees are
transferred directly to an independent Trust Account (as specified on the student’s invoice).
Fees are released to the school by the Trustee on a draw down basis as the student’s course
is provided by the school.
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
NZLC Grievance & Complaint Procedures (Dispute
Resolution)
Please note that a signed NZLC Enrolment Form constitutes a contract between the student
and NZLC Ltd. Therefore all Grievance & Complaint matters need to be directed in the first
place to NZLC as per the above procedure.
1. If you have a complaint about any part of your study and additional services received,
please discuss the matter with your teacher or NZLC Student Services Advisor. If it is a
serious matter he or she will help you to put your concerns in writing (complaint form).
2. The written complaint will be sent to the relevant department – e.g. Academic, Homestay.
3. The NZLC Head of Department will take whatever action he or she considers appropriate
and will report back in writing to your Advisor.
4. Your Advisor will meet with you to discuss this response and to find out if you are satisfied
with what has been done.
5. If you remain unsatisfied your complaint will be referred to the NZLC Principal.
6. If necessary, you may be asked to discuss the matter in a meeting with the NZLC Principal.
You may bring a support person to this meeting.
7. The management will prepare a written reply.
8. If you are not satisfied with the outcome or the response from the NZLC Principal, you can
refer to the grievance procedure established by the International Education Appeal
Authority:
Step One
You can contact English New Zealand (a group to which NZLC belongs):
The Secretary
English New Zealand
P.O. Box 2577,
Auckland 1140
Please remember: if you have a problem or an emergency at any time or at any place in
New Zealand, you can receive advice by telephoning the English New Zealand emergency
hotline number: 0800 106 108.
Step Two
If you are not satisfied with the outcome or the response from English New Zealand, then
you can contact the following Authorities:
NZQA
PO Box 160 Wellington 60140
Ph. 0800 697 296 (free phone)
OR
International Education Appeals Authority (IEAA)
c/- The Ministry of Education
PO Box 32001 Wellington
Ph. 04 462 6660 Fax: 04 462 6686
Email: [email protected]
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz
New Zealand Language Centres
NZLC Auckland
NZLC Christchurch
NZLC Wellington
Useful Contacts
NZLC
Student Emergency
Emergency Service
Doctor
Dentist
Taxis
Police Station
Immigration services
24-Hour Doctors
NZLC Auckland
Level 2, 104 Customs St West, Auckland 1010
PO Box 105035 Auckland
NZLC Wellington
Level 2, 101-103 Courtenay Place, Wellington
PO Box 24-475 Wellington
09 3031962
04 802 4620
First: try calling the school (Mon-Fri: 8.30am - 5.00pm)
Second: try the students' 24 hour emergency line. This
number can be called from anywhere in New Zealand toll free:
NZLC Wellington Emergency Mobile
0508 156156
021 030 9815
Police, Ambulance, Fire
111
NZLC Auckland
City Med
Corner of Albert St and Mills Lane
Auckland Central
NZLC Wellington
Port Nicholson Medical Centre
61-63 Taranaki St. Wellington City Centre
09 3775525
04 384 4315
NZLC Auckland
Albert St Dental Centre
85 Albert Street, Auckland Central
NZLC Wellington
Symes de Silva
97-99 Courtenay Place, Wellington City Centre
09 373 4962
Auckland: Co-op Taxis
Wellington: Wellington Combined
09 300 3000
04 384 4444
For Non-emergency calls
Auckland: Fort St
Wellington: Corner of Victoria St and Harris St
04 381 2000
09 302 6400
04 381 2000
Immigration New Zealand
Auckland: Level 4, 280 Queen St
Wellington: Level 2, 109-125 Willis St
0508 558855
09 914 4100
0508 558 855
Accident & Urgent Medical Centre
17 Adelaide Road, Newtown, Wellington
04 384 4944
04 801 5551
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NZLC – New Zealand Language Centres | Email : [email protected] | Website : www.nzlc.ac.nz