ATMdesk/Repair
ATMdesk/Repair 3rd Party Diagnostic Solution for NCR 56xx 58xx (Personas), 53xx (EasyPoint) and 66xx (SelfServ) ATMs Installation Manual Version 8.2 © 2007- 2014 ATMdesk. ATMdesk/Repair Installation Manual NOTICE WHILE THE INFORMATION IN THIS PUBLICATION IS BELIEVED TO BE ACCURATE, ATMDESK MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THIS MATERIAL INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF TITLE OR OWNERSHIP, IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR PARTICULAR PURPOSE OR USE. In no event shall ATMdesk be liable for errors contained herein or for indirect, incidental, special, consequential, reliance or cover damages, including loss of profits, revenue, data or use, incurred by any user or any third party. This document contains information which is protected by copyright. All Rights Reserved. No part of this work covered by copyright herein may be reproduced or used in any form or by any means - graphic, electronic, or mechanical, including photocopying, recording, taping, or information storage and retrieval systems - without permission of the copyright owner. ATMdesk is registered trademark of ATMdesk. Other product names mentioned herein are used for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. It is the policy of ATMdesk to improve products as new technology, components, software, and firmware become available. Therefore delivery, availability and specifications are subject to change without prior notice. © 2007- 2014 ATMdesk Page 2 of 21 ATMdesk/Repair Installation Manual Change Sheet Title: ATMdesk/Repair Installation Manual Rev Date Section A 10/07/08 All Initial release B 23/08/08 All Updated to Software Version 5.0 C 24/04/09 All Updated to Software Version 6.0 D 01/07/10 All Updated to Software Version 7.0 E 24/11/10 1.1 System Requirements updated 7.5.4 15/04/12 1.1 2.1 Requirement for 32-bit Windows added Requirement to login for download added 7.6 31/05/12 1.1 2.4 Support for 64-bit Windows added USD Adapter firmware update section added 8 01/12/12 Updated to Software Version 8 8.1 21/02/13 Updated to Software Version 8.1 8.2 23/03/14 Updated to Software Version 8.2 © 2007- 2014 ATMdesk Description of Change Page 3 of 21 ATMdesk/Repair Installation Manual Table of Contents 1 Introduction .......................................................................................... 5 1.1 1.2 System Requirements ................................................................. 5 USD Adapter ................................................................................ 5 2 Downloading and Installing the Software ............................................ 7 2.1 2.2 2.3 2.4 Downloading ATMdesk/Repair ................................................... 7 Windows XP Installation.............................................................. 7 Windows Vista and Windows 7 Installation ................................ 9 USD Adapter Firmware Update ................................................. 12 3 Appendix A - Device Connectors ........................................................ 13 3.1 3.2 3.3 3.4 3.5 3.6 3.7 SDC Encryptors .......................................................................... 13 SDC Motorized Card Reader/Writer.......................................... 15 SDC Currency Dispensers .......................................................... 16 40 Column Receipt/Journal Printers ......................................... 17 80 Column SDC Thermal Statement .......................................... 17 SDC Basic/Enhanced Operator Panels....................................... 18 SDC Envelope Depository .......................................................... 19 4 Appendix B - Serial Cable .................................................................... 20 5 Troubleshooting.................................................................................. 21 5.1 “SDC Hardware not found” ....................................................... 21 © 2007- 2014 ATMdesk Page 4 of 21 ATMdesk/Repair 1 Installation Manual Introduction ATMdesk/Repair is a Windows application installed on a desktop or laptop PC. ATMdesk/Repair is designed to test individual ATM modules on the table during repair process in a workshop. ATMdesk/Repair uses a dedicated USB-SDC adapter to connect to SDC modules. The adapter must be present at all times to authorize use of ATMdesk/Repair, even if testing only USB or RS232 devices. ATMdesk/Repair further offers the following options: • • • ATMdesk/Repair is the top-of-the-line product to test all NCR ATM modules. ATMdesk/Repair Lite to test selected types of ATM modules only. ATMdesk/Plus to test all ATM modules using your existing ATMdesk/Pro license (an ATMdesk/Pro Key holding a valid license is required in addition). The actual option (as well as device types for Lite) is selected at the time of purchase (appropriate type of USB-SDC adapter is supplied). The software package is the same in all cases. Please refer to separate ATMdesk/Plus Installation and Handling Manual for details specific to ATMdesk/Plus usage. 1.1 System Requirements • • • • • • Operating System: Windows XP (SP2/SP3), Windows Vista or Windows 7 Both 32-bit and 64-bit Windows systems supported Memory: Minimum 256MB (for XP) or 512 MB (for Vista & 7) HDD: Minimum 20MB of free disk space USB port Optional Internet connection (recommended for auto update feature) Support for Windows 8 is not yet fully tested; until then ATMdesk/Repair is not officially supported under Windows 8. IMPORTANT: ATMdesk/Repair and NCR APTRA cannot coexist on the same PC. ATMdesk/Repair installation will be aborted if NCR APTRA is detected. 1.2 USD Adapter A USB-SDC Device (“USD”) adapter is supplied with ATMdesk/Repair. This adapter is required to connect SDC-based ATM devices (e.g. Dispenser, EPP, MCRW etc) to the PC. © 2007- 2014 ATMdesk Page 5 of 21 ATMdesk/Repair Installation Manual Please note that USD adapter must be connected at all times, even when testing only USB or Serial ATM devices. CAUTION: USB cable length must not exceed 2 meters; otherwise device connection may be unstable. © 2007- 2014 ATMdesk Page 6 of 21 ATMdesk/Repair 2 2.1 Installation Manual Downloading and Installing the Software Downloading ATMdesk/Repair Purchasing customers of ATMdesk/Repair are given a Customer Account on http://www.atmdesk.com. To download your ATMdesk/Repair software, first login using name and password provided to you. Your files are available in Download section: NOTE: We strongly recommend changing default password on your first login. If your firewall blocks Windows Installer (MSI) files, download zip archive. You will need to unzip it before install. 2.2 Windows XP Installation CAUTION: To install ATMdesk/Repair software you must have administrator access rights. Login as administrator first. Connect USD adapter. Make sure blue LED on the USD is turned on. “Found New Hardware” wizard should appear. Press “Cancel” button to close it. © 2007- 2014 ATMdesk Page 7 of 21 ATMdesk/Repair Installation Manual Run the installation package. ATMdesk/Repair Setup Wizard will appear. © 2007- 2014 ATMdesk Page 8 of 21 ATMdesk/Repair Installation Manual Follow the Setup Wizard to install the software: ATMdesk/Repair is successfully installed: . 2.3 Windows Vista and Windows 7 Installation Connect USD adapter. Make sure blue LED on the USD is turned on. Run the installation package. ATMdesk/Repair Setup Wizard will appear. © 2007- 2014 ATMdesk Page 9 of 21 ATMdesk/Repair Installation Manual Follow the Setup Wizard to install the software: © 2007- 2014 ATMdesk Page 10 of 21 ATMdesk/Repair Installation Manual If you are logged as an Administrator, User Account Control window may appear. Press “Continue” button to continue installation: If you are logged as a Standard User, User Account Control window may appear. Enter administrator password to continue installation: You may be also asked to confirm USB device driver installation (the message may appear once or twice). Press “Install” button to continue: © 2007- 2014 ATMdesk Page 11 of 21 ATMdesk/Repair Installation Manual ATMdesk/Repair is successfully installed: 2.4 USD Adapter Firmware Update This section applies to ATMdesk/Repair Version 7.6 and later. In order to support 64-bit Windows systems, USD Adapter firmware must be updated. This process may require human assistance. Upon first run of ATMdesk/Repair Version 7.6 and later, you may see the following prompt: Disconnect USD Adapter from USB port and then connect it again, the prompt will disappear automatically. This may happen once or twice depending on current version of your USD Adapter firmware. © 2007- 2014 ATMdesk Page 12 of 21 ATMdesk/Repair 3 Installation Manual Appendix A - Device Connectors This Appendix describes connector pin outs for various NCR ATM devices. Please note that you have to provide a power supply for these devices locally. 3.1 SDC Encryptors 3.1.1 Power and External Keyboard This is an IDC-10M connector with the following pin out: +5V SCAN_TX0AUD_LEDN/C FDK_LEFTSCAN_TX0SCAN_TX2SCAN_TX4SCAN_TX6SCAN_RX0SCAN_RX2SCAN_RX4SCAN_RX6- 1 3 5 7 9 11 13 15 17 19 21 23 25 2 4 6 8 10 12 14 16 18 20 22 24 26 GND ERR_LEDN/C ALPHAFDK_RIGHTSCAN_TX1SCAN_TX3SCAN_TX5SCAN_TX7SCAN_RX1SCAN_RX3SCAN_RX5SCAN_RX7- 3.1.2 Keypad heater power Keypad heater power connector is a MINIFIT 2M connector with the following pin out: 1 2 +24 GND 3.1.3 SDC connector SDC connector is an IDC-10M connector with the following pin out: N/C DATA-P RESET-P N/C SDC GND © 2007- 2014 ATMdesk 1 3 5 7 9 2 4 6 8 10 N/C DATA-N RESET-N N/C N/C Page 13 of 21 ATMdesk/Repair © 2007- 2014 ATMdesk Installation Manual Page 14 of 21 ATMdesk/Repair 3.2 Installation Manual SDC Motorized Card Reader/Writer 3.2.1 Power Connector Power connector is a MINIFIT 8M connector with the following pin out +5 V N/C N/C + 24 V 5 6 7 8 1 2 3 4 +5 RTN N/C N/C +24 RTN 3.2.2 SDC connector SDC connector is an IDC-10M connector with the following pin out: N/C DATA-P RESET-P N/C SDC GND 1 3 5 7 9 2 4 6 8 10 N/C DATA-N RESET-N N/C N/C 3.2.3 LFCC Bin Connector LFCC Bin connector is an AMPMODU-08MS connector with the following pin out: LFCC_CFG N/C N/C LFCC_DET © 2007- 2014 ATMdesk 1 3 5 7 2 4 6 8 N/C LFCC_FULL GND +5 V Page 15 of 21 ATMdesk/Repair 3.3 Installation Manual SDC Currency Dispensers 3.3.1 Dispenser Connector Dispenser connector is a MINIFIT 16M connector with the following pin out +5V +12V -12V +24V GND SHUT_SOLGND +24 INTERLOCK 9 10 11 12 13 14 15 16 1 2 3 4 5 6 7 8 GND GND GND GND SHUT_LOCK GND SHUT_OPEN FRAME_GND 3.3.2 Exit Shutter Connector Exit Shutter connector is a MINIFIT 12M connector with the following pin out SHUT_LOCK SHUT_OPEN SHUT_SOL+5V +24V OPEN 7 8 9 10 11 12 1 2 3 4 5 6 GND GND GND GND GND LOCK 3.3.3 SDC connector SDC connector is an IDC-10M connector with the following pin out: N/C DATA-P RESET-P N/C SDC GND 1 3 5 7 9 2 4 6 8 10 N/C DATA-N RESET-N N/C N/C 3.3.4 AC Power Depending on the dispenser variant, it may require either 220V or 110V 50/60 Hz AC. Check your dispenser for appropriate AC power supply. © 2007- 2014 ATMdesk Page 16 of 21 ATMdesk/Repair 3.4 Installation Manual 40 Column Receipt/Journal Printers 3.4.1 Power Connector Power connector is a MINIFIT 8M connector with the following pin out +5 V SAFETY GND N/C +24V 5 6 7 8 1 2 3 4 +5 RTN GND POWER GOOD +24 RTN 3.4.2 RS232 connector (RS232 printers only) RS232 connector is an IDC-10M connector with the following pin out: N/C RX TX DTR GND 1 3 5 7 9 2 4 6 8 10 DSR RTS CTS N/C N/C 3.4.3 SDC connector (SDC printers only) SDC connector is an IDC-10M connector with the following pin out: N/C DATA-P RESET-P N/C SDC GND 3.5 1 3 5 7 9 2 4 6 8 10 N/C DATA-N RESET-N N/C N/C 80 Column SDC Thermal Statement 80 Column SDC Thermal Statement Printers has the same connectors as 40 columns printers (see above) © 2007- 2014 ATMdesk Page 17 of 21 ATMdesk/Repair 3.6 Installation Manual SDC Basic/Enhanced Operator Panels 3.6.1 Power Connector Power connector is a MINIFIT 8M connector with the following pin out +5 V N/C -12V N/C 5 6 7 8 1 2 3 4 GND GND N/C N/C 3.6.2 Mode Switch Input Connector Mode switch input connector is a 5 pin right angle connector with the following pin out: 1 2 3 4 5 DISABLE GND SUP_SELNOR_SELDISABLE- 3.6.3 Communications Indicator Input Connector Communications indicator input connector is a 4 pin right angle connector with the following pin out: 1 2 3 4 LED_SIGN/C GND B_MODE_SEL 3.6.4 SDC connector SDC connector is an IDC-10M connector with the following pin out: N/C DATA-P RESET-P N/C SDC GND © 2007- 2014 ATMdesk 1 3 5 7 9 2 4 6 8 10 N/C DATA-N RESET-N N/C N/C Page 18 of 21 ATMdesk/Repair 3.7 Installation Manual SDC Envelope Depository 3.7.1 SDC connector SDC connector is an IDC-10M connector with the following pin out: N/C DATA-P RESET-P N/C SDC GND © 2007- 2014 ATMdesk 1 3 5 7 9 2 4 6 8 10 N/C DATA-N RESET-N N/C N/C Page 19 of 21 ATMdesk/Repair 4 Installation Manual Appendix B - Serial Cable Pinout of DB9F - DB9F serial cable required for IMCRW and Serial Printers is as follows: 2 RX 2 RX 3 TX 3 TX 4 DTR 4 DTR 6 DSR 6 DSR 7 RTS 7 RTS 8 CTS 8 CTS 5 GND 5 GND 1 CD 1 CD 9 RI 9 RI Additionally to connect Serial Printers use DB9-M – IDC10 extender usually supplied with motherboards. The extender pinout is as follows: IDC-10 1 2 3 4 5 6 7 8 9 10 © 2007- 2014 ATMdesk DB9-M 1 6 2 7 3 8 4 9 5 Page 20 of 21 ATMdesk/Repair 5 5.1 Installation Manual Troubleshooting “SDC Hardware not found” This error message appears if USB-SDC Adapter (USD) is not found by ATMdesk/Repair software. Please note that USD adapter must be connected at all times, even when testing only USB or Serial ATM devices. Solution: 1. Make sure USD adapter is connected to your PC, try to re-connect USD adapter and restart ATMdesk/Repair software. 2. Verify drivers are installed correctly. Open Computer Management console: • • • Right click on My Computer Select Manage Check Device Manager → ATMdesk Devices → USB-SDC Converter © 2007- 2014 ATMdesk Page 21 of 21
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