ATMdesk/Repair
3rd Party Diagnostic Solution for
NCR 56xx
58xx (Personas),
53xx (EasyPoint)
and 66xx (SelfServ) ATMs
Installation Manual
Version 8.2
© 2007- 2014 ATMdesk.
ATMdesk/Repair
Installation Manual
NOTICE
WHILE THE INFORMATION IN THIS PUBLICATION IS BELIEVED TO BE ACCURATE,
ATMDESK MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD
TO THIS MATERIAL INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF TITLE OR
OWNERSHIP, IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS
FOR PARTICULAR PURPOSE OR USE. In no event shall ATMdesk be liable for errors
contained herein or for indirect, incidental, special, consequential, reliance or cover
damages, including loss of profits, revenue, data or use, incurred by any user or any
third party.
This document contains information which is protected by copyright. All Rights
Reserved. No part of this work covered by copyright herein may be reproduced or used
in any form or by any means - graphic, electronic, or mechanical, including
photocopying, recording, taping, or information storage and retrieval systems - without
permission of the copyright owner.
ATMdesk is registered trademark of ATMdesk.
Other product names mentioned herein are used for identification purposes only
and may be trademarks and/or registered trademarks of their respective companies.
It is the policy of ATMdesk to improve products as new technology, components,
software, and firmware become available. Therefore delivery, availability and
specifications are subject to change without prior notice.
© 2007- 2014 ATMdesk
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ATMdesk/Repair
Installation Manual
Change Sheet
Title: ATMdesk/Repair Installation Manual
Rev
Date
Section
A
10/07/08
All
Initial release
B
23/08/08
All
Updated to Software Version 5.0
C
24/04/09
All
Updated to Software Version 6.0
D
01/07/10
All
Updated to Software Version 7.0
E
24/11/10
1.1
System Requirements updated
7.5.4
15/04/12
1.1
2.1
Requirement for 32-bit Windows added
Requirement to login for download added
7.6
31/05/12
1.1
2.4
Support for 64-bit Windows added
USD Adapter firmware update section added
8
01/12/12
Updated to Software Version 8
8.1
21/02/13
Updated to Software Version 8.1
8.2
23/03/14
Updated to Software Version 8.2
© 2007- 2014 ATMdesk
Description of Change
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ATMdesk/Repair
Installation Manual
Table of Contents
1 Introduction .......................................................................................... 5
1.1
1.2
System Requirements ................................................................. 5
USD Adapter ................................................................................ 5
2 Downloading and Installing the Software ............................................ 7
2.1
2.2
2.3
2.4
Downloading ATMdesk/Repair ................................................... 7
Windows XP Installation.............................................................. 7
Windows Vista and Windows 7 Installation ................................ 9
USD Adapter Firmware Update ................................................. 12
3 Appendix A - Device Connectors ........................................................ 13
3.1
3.2
3.3
3.4
3.5
3.6
3.7
SDC Encryptors .......................................................................... 13
SDC Motorized Card Reader/Writer.......................................... 15
SDC Currency Dispensers .......................................................... 16
40 Column Receipt/Journal Printers ......................................... 17
80 Column SDC Thermal Statement .......................................... 17
SDC Basic/Enhanced Operator Panels....................................... 18
SDC Envelope Depository .......................................................... 19
4 Appendix B - Serial Cable .................................................................... 20
5 Troubleshooting.................................................................................. 21
5.1
“SDC Hardware not found” ....................................................... 21
© 2007- 2014 ATMdesk
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ATMdesk/Repair
1
Installation Manual
Introduction
ATMdesk/Repair is a Windows application installed on a desktop or laptop PC.
ATMdesk/Repair is designed to test individual ATM modules on the table during repair
process in a workshop.
ATMdesk/Repair uses a dedicated USB-SDC adapter to connect to SDC modules.
The adapter must be present at all times to authorize use of ATMdesk/Repair, even if
testing only USB or RS232 devices.
ATMdesk/Repair further offers the following options:
•
•
•
ATMdesk/Repair is the top-of-the-line product to test all NCR ATM modules.
ATMdesk/Repair Lite to test selected types of ATM modules only.
ATMdesk/Plus to test all ATM modules using your existing ATMdesk/Pro
license (an ATMdesk/Pro Key holding a valid license is required in addition).
The actual option (as well as device types for Lite) is selected at the time of
purchase (appropriate type of USB-SDC adapter is supplied). The software package is
the same in all cases.
Please refer to separate ATMdesk/Plus Installation and Handling Manual for
details specific to ATMdesk/Plus usage.
1.1
System Requirements
•
•
•
•
•
•
Operating System: Windows XP (SP2/SP3), Windows Vista or Windows 7
Both 32-bit and 64-bit Windows systems supported
Memory: Minimum 256MB (for XP) or 512 MB (for Vista & 7)
HDD: Minimum 20MB of free disk space
USB port
Optional Internet connection (recommended for auto update feature)
Support for Windows 8 is not yet fully tested; until then ATMdesk/Repair is not
officially supported under Windows 8.
IMPORTANT: ATMdesk/Repair and NCR APTRA cannot coexist on the same PC.
ATMdesk/Repair installation will be aborted if NCR APTRA is detected.
1.2
USD Adapter
A USB-SDC Device (“USD”) adapter is supplied with ATMdesk/Repair. This adapter
is required to connect SDC-based ATM devices (e.g. Dispenser, EPP, MCRW etc) to the
PC.
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ATMdesk/Repair
Installation Manual
Please note that USD adapter must be connected at all times, even when testing
only USB or Serial ATM devices.
CAUTION: USB cable length must not exceed 2 meters; otherwise device connection
may be unstable.
© 2007- 2014 ATMdesk
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ATMdesk/Repair
2
2.1
Installation Manual
Downloading and Installing the Software
Downloading ATMdesk/Repair
Purchasing customers of ATMdesk/Repair are given a Customer Account on
http://www.atmdesk.com.
To download your ATMdesk/Repair software, first login using name and
password provided to you. Your files are available in Download section:
NOTE: We strongly recommend changing default password on your first login.
If your firewall blocks Windows Installer (MSI) files, download zip archive. You will
need to unzip it before install.
2.2
Windows XP Installation
CAUTION: To install ATMdesk/Repair software you must have administrator
access rights. Login as administrator first.
Connect USD adapter. Make sure blue LED on the USD is turned on. “Found New
Hardware” wizard should appear. Press “Cancel” button to close it.
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Installation Manual
Run the installation package. ATMdesk/Repair Setup Wizard will appear.
© 2007- 2014 ATMdesk
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ATMdesk/Repair
Installation Manual
Follow the Setup Wizard to install the software:
ATMdesk/Repair is successfully installed:
.
2.3
Windows Vista and Windows 7 Installation
Connect USD adapter. Make sure blue LED on the USD is turned on.
Run the installation package. ATMdesk/Repair Setup Wizard will appear.
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ATMdesk/Repair
Installation Manual
Follow the Setup Wizard to install the software:
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ATMdesk/Repair
Installation Manual
If you are logged as an Administrator, User Account Control window may appear.
Press “Continue” button to continue installation:
If you are logged as a Standard User, User Account Control window may appear.
Enter administrator password to continue installation:
You may be also asked to confirm USB device driver installation (the message
may appear once or twice). Press “Install” button to continue:
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ATMdesk/Repair
Installation Manual
ATMdesk/Repair is successfully installed:
2.4
USD Adapter Firmware Update
This section applies to ATMdesk/Repair Version 7.6 and later.
In order to support 64-bit Windows systems, USD Adapter firmware must be
updated. This process may require human assistance.
Upon first run of ATMdesk/Repair Version 7.6 and later, you may see the
following prompt:
Disconnect USD Adapter from USB port and then connect it again, the prompt
will disappear automatically.
This may happen once or twice depending on current version of your USD
Adapter firmware.
© 2007- 2014 ATMdesk
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ATMdesk/Repair
3
Installation Manual
Appendix A - Device Connectors
This Appendix describes connector pin outs for various NCR ATM devices. Please
note that you have to provide a power supply for these devices locally.
3.1
SDC Encryptors
3.1.1 Power and External Keyboard
This is an IDC-10M connector with the following pin out:
+5V
SCAN_TX0AUD_LEDN/C
FDK_LEFTSCAN_TX0SCAN_TX2SCAN_TX4SCAN_TX6SCAN_RX0SCAN_RX2SCAN_RX4SCAN_RX6-
1
3
5
7
9
11
13
15
17
19
21
23
25
2
4
6
8
10
12
14
16
18
20
22
24
26
GND
ERR_LEDN/C
ALPHAFDK_RIGHTSCAN_TX1SCAN_TX3SCAN_TX5SCAN_TX7SCAN_RX1SCAN_RX3SCAN_RX5SCAN_RX7-
3.1.2 Keypad heater power
Keypad heater power connector is a MINIFIT 2M connector with the following pin
out:
1
2
+24
GND
3.1.3 SDC connector
SDC connector is an IDC-10M connector with the following pin out:
N/C
DATA-P
RESET-P
N/C
SDC GND
© 2007- 2014 ATMdesk
1
3
5
7
9
2
4
6
8
10
N/C
DATA-N
RESET-N
N/C
N/C
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ATMdesk/Repair
© 2007- 2014 ATMdesk
Installation Manual
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ATMdesk/Repair
3.2
Installation Manual
SDC Motorized Card Reader/Writer
3.2.1 Power Connector
Power connector is a MINIFIT 8M connector with the following pin out
+5 V
N/C
N/C
+ 24 V
5
6
7
8
1
2
3
4
+5 RTN
N/C
N/C
+24 RTN
3.2.2 SDC connector
SDC connector is an IDC-10M connector with the following pin out:
N/C
DATA-P
RESET-P
N/C
SDC GND
1
3
5
7
9
2
4
6
8
10
N/C
DATA-N
RESET-N
N/C
N/C
3.2.3 LFCC Bin Connector
LFCC Bin connector is an AMPMODU-08MS connector with the following pin out:
LFCC_CFG
N/C
N/C
LFCC_DET
© 2007- 2014 ATMdesk
1
3
5
7
2
4
6
8
N/C
LFCC_FULL
GND
+5 V
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ATMdesk/Repair
3.3
Installation Manual
SDC Currency Dispensers
3.3.1 Dispenser Connector
Dispenser connector is a MINIFIT 16M connector with the following pin out
+5V
+12V
-12V
+24V
GND
SHUT_SOLGND
+24 INTERLOCK
9
10
11
12
13
14
15
16
1
2
3
4
5
6
7
8
GND
GND
GND
GND
SHUT_LOCK
GND
SHUT_OPEN
FRAME_GND
3.3.2 Exit Shutter Connector
Exit Shutter connector is a MINIFIT 12M connector with the following pin out
SHUT_LOCK
SHUT_OPEN
SHUT_SOL+5V
+24V
OPEN
7
8
9
10
11
12
1
2
3
4
5
6
GND
GND
GND
GND
GND
LOCK
3.3.3 SDC connector
SDC connector is an IDC-10M connector with the following pin out:
N/C
DATA-P
RESET-P
N/C
SDC GND
1
3
5
7
9
2
4
6
8
10
N/C
DATA-N
RESET-N
N/C
N/C
3.3.4 AC Power
Depending on the dispenser variant, it may require either 220V or 110V 50/60 Hz
AC. Check your dispenser for appropriate AC power supply.
© 2007- 2014 ATMdesk
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ATMdesk/Repair
3.4
Installation Manual
40 Column Receipt/Journal Printers
3.4.1 Power Connector
Power connector is a MINIFIT 8M connector with the following pin out
+5 V
SAFETY GND
N/C
+24V
5
6
7
8
1
2
3
4
+5 RTN
GND
POWER GOOD
+24 RTN
3.4.2 RS232 connector (RS232 printers only)
RS232 connector is an IDC-10M connector with the following pin out:
N/C
RX
TX
DTR
GND
1
3
5
7
9
2
4
6
8
10
DSR
RTS
CTS
N/C
N/C
3.4.3 SDC connector (SDC printers only)
SDC connector is an IDC-10M connector with the following pin out:
N/C
DATA-P
RESET-P
N/C
SDC GND
3.5
1
3
5
7
9
2
4
6
8
10
N/C
DATA-N
RESET-N
N/C
N/C
80 Column SDC Thermal Statement
80 Column SDC Thermal Statement Printers has the same connectors as 40
columns printers (see above)
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ATMdesk/Repair
3.6
Installation Manual
SDC Basic/Enhanced Operator Panels
3.6.1 Power Connector
Power connector is a MINIFIT 8M connector with the following pin out
+5 V
N/C
-12V
N/C
5
6
7
8
1
2
3
4
GND
GND
N/C
N/C
3.6.2 Mode Switch Input Connector
Mode switch input connector is a 5 pin right angle connector with the following
pin out:
1
2
3
4
5
DISABLE
GND
SUP_SELNOR_SELDISABLE-
3.6.3 Communications Indicator Input Connector
Communications indicator input connector is a 4 pin right angle connector with
the following pin out:
1
2
3
4
LED_SIGN/C
GND
B_MODE_SEL
3.6.4 SDC connector
SDC connector is an IDC-10M connector with the following pin out:
N/C
DATA-P
RESET-P
N/C
SDC GND
© 2007- 2014 ATMdesk
1
3
5
7
9
2
4
6
8
10
N/C
DATA-N
RESET-N
N/C
N/C
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ATMdesk/Repair
3.7
Installation Manual
SDC Envelope Depository
3.7.1 SDC connector
SDC connector is an IDC-10M connector with the following pin out:
N/C
DATA-P
RESET-P
N/C
SDC GND
© 2007- 2014 ATMdesk
1
3
5
7
9
2
4
6
8
10
N/C
DATA-N
RESET-N
N/C
N/C
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ATMdesk/Repair
4
Installation Manual
Appendix B - Serial Cable
Pinout of DB9F - DB9F serial cable required for IMCRW and Serial Printers is as
follows:
2
RX
2
RX
3
TX
3
TX
4
DTR
4
DTR
6
DSR
6
DSR
7
RTS
7
RTS
8
CTS
8
CTS
5
GND
5
GND
1
CD
1
CD
9
RI
9
RI
Additionally to connect Serial Printers use DB9-M – IDC10 extender usually
supplied with motherboards. The extender pinout is as follows:
IDC-10
1
2
3
4
5
6
7
8
9
10
© 2007- 2014 ATMdesk
DB9-M
1
6
2
7
3
8
4
9
5
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ATMdesk/Repair
5
5.1
Installation Manual
Troubleshooting
“SDC Hardware not found”
This error message appears if USB-SDC Adapter (USD) is not found by
ATMdesk/Repair software. Please note that USD adapter must be connected at all
times, even when testing only USB or Serial ATM devices.
Solution:
1. Make sure USD adapter is connected to your PC, try to re-connect USD adapter
and restart ATMdesk/Repair software.
2. Verify drivers are installed correctly.
Open Computer Management console:
•
•
•
Right click on My Computer
Select Manage
Check Device Manager → ATMdesk Devices → USB-SDC Converter
© 2007- 2014 ATMdesk
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