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Europe
Add: Renesola Deutschland GmbH, Lyoner Strasse 15, 60529 Frankfurt/M, Germany
T: +49 69 663 786 9-0
E: [email protected]
U.S.A
Add: 301 Howard St, Suite 850, San Francisco, CA 94105.
T: +1 415 852 7418
E: [email protected]
APMEA&China
Add: F-15,Manpo Intl. No.500 WestYan’an Rd, Shanghai, China 200050
T: +86 21 62809180
E: [email protected]
Australia
Add: 18 Corporate Blvd. Bayswater, VIC 3153, Australia
T: +61 481 251 275
E: [email protected]
Web: www.renesola.com
After Service E: [email protected]
Warranty Manual
For Energy Storage System Products
Warranty Terms and Warranty Card
Warranty Terms
This limited Warranty is Provided by Renesola to the original purchaser of The Energy Storage System
Product (the “Product”) that is identiﬁed on Seller’s invoice reﬂecting its original purchase. The Seller
is the Renesola identiﬁed as such on the invoice. This Limited Warranty may be transferred to subsequent
purchasers of the Product, provided that such Product is resold in new condition and in its original packaging.
The determination of whether the Product is defective shall be made by Seller in its sole discretion with
consideration given to the overall performance of the Product.
A. Warranty Period
Warranty claims are subject to the provisions as set out herein. Purchaser receives the Limited Warranty for
the applicable period expressed in years, as described in Table 1. Each warranty is eﬀective for purchases of
Product on the date shown on the invoice.
Energy Storage System Products Warranty
Product Category
Warranty Period
RTB Series
5 years （１）
RFP Series、RFL Series
2 years
RFE Series
2 years （２）
RBH Series、RBHG Series
18 Months
RBL Series、RML Series
24 Months
RPC Series
18 Months
Remark:(1) RTB Series Product with 5 years guarantee on a case by case basis. For all enquiries, please call
our local customer service in your regions.
(2) RFE Series Product with 2 years guarantee on a case by case basis, But does not include the
lead-acid batteries.
This Limited Warranty only covers Products applied within their ‘intended’ or ‘normal use’ which are:
Operating conditions are in accordance with the information on the Products and its packaging;
●　The temperature and humidity of the environment temperature is less than that stipulated in the user manual.
●
Exclusions & Limitations　1.In any event, all warranty claims must be presented within applicable warranty period for this Limited
Warranty to be eﬀective
2.This Limited Warranty does not apply to any Product which have been subjected to:
1）、Without the warranty card and the purchasing invoice or warranty card is modiﬁed;
2）、The breakdown caused by the manipulation that hasn’t follow the requests of the User Manual;
3）、The damage caused by the dismantle movement of a non-our-company authorized maintainer;
4）、The breakdown, row harm or damaged because of the move or drop ;
5）、The damage caused by customer inappropriate preservation, maintain, or the usage;
6）、The breakdown and the damage caused by the Force majeure，including but not limited to
earthquakes, ﬂoods, typhoons, volcanic, snow, etc；
7）、Easy damaged pieces and present accessories are not concerned;
This Limited Warranty as set forth herein is expressly in lieu of and excludes all other express or implied
approved by ReneSola.
the type of claim and even if ReneSola has been advised of the possibility of such damages.
Obtaining Warranty Performance
B. On-Site Technical Support
ReneSola will provide free on-site technical support during the period of warranty in any event of malfunction
or default in the product. Please contact the local Renesola customer service in your region for technical issues.
C. Hassle Free Product Replacement
Renesola will replace the faulty or defective Product once a claim with a brief error description is received from
the Purchaser.
All defective Product authorized for return must be returned in the original shipping package or other packaging
that is equally and suﬃciently protective of the product.
For avoidance of doubt,” replace the faulty or defective Product” does not include any removal or reinstallation
costs or expenses, including without limitation labor costs or expenses. But Renesola will be responsible for
shipping costs to return non-conforming Products or any damages that may occur during the return of Product.
the customer should enclose the evidence of the claim with the corresponding serial number of the
contract number, purchase date, purchase price, model type, stamp or signature of ReneSola should also be
ReneSola.
freight for reshipment of any repaired or replaced Products. If ReneSola have local warehouse or
Severability
The warranty period starts on the date of invoice.
●　Purchaser receives this ‘standard Limited Warranty’ by default. On request, an ‘extended warranty’ or
customized project warranty’ can be agreed after evaluation of the speciﬁc application conditions.
●　Purchaser shall not rely on any other information or documentation.
●
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circumstances, is held invalid, void or unenforceable, such holding shall not aﬀect and shall leave all other
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Warranty Card
Warranty Transfer
the transferee must hold the Product or the projects in which such Products are used and such transfer is
Force Majeure
ReneSola shall not be responsible or liable in any way to the Purchaser or any third party arising from any
unavailability of suitable and suﬃcient labor, raw material, capacity or technical or yield failures, or any
other similar cause or circumstances beyond the reasonable control of such ReneSola, including, without
Warranty Claim Procedure
Please report defective devices with a brief error description to our service hotline for initial problem
identiﬁcation and return the warranty card to our service department by fax/email for warranty claim.
If your claim is approved, ReneSola will generally send an equivalent replacement device or parts, packaged
appropriately for transport, within 7 working days. The replacement device parts will be installed by service
personnel from the closest oﬃce of Renesola. The defective device is to be packed in the original packaging
materials for return transport to the closest oﬃce of Renesola within 30 days of the claim approval date.
• If in-ﬁeld troubleshooting does not solve the problem. the claim requests must include the following
information:
Defective Product(s) proof-of-purchase in the form of :
(1) the dated purchase receipt from the original purchase of the product at point of sale to the end user, or
(2) the dated dealer invoice or purchase receipt showing original equipment manufacturer status, or
(3) the dated invoice or purchase receipt showing the product exchanged under warranty, using Warranty
Card, which includes, but is not limited to, the following information:
Serial number of the Defective Product.
Detailed description of the defect.
Shipping address for return of the repaired or replacement product (as applicable).
• All Defective Product authorized for return must be returned in the original shipping container or other
packaging that is equally and suﬃciently protects the product.
• The returned defective product must not have been disassembled or modiﬁed without the prior written
authorization.
If ReneSola discovers the products claimed defective have been disassembled or modiﬁed without priorad
explicit authorized permission from ReneSola, this warranty shall be null and void.
Customer Couplet:
Renesola Energy Storage System
Product Models:
Serial Number:
Invoice Number:
Purchase Date:
Customer Name:
Customer Phone:
E-mail:
Post Codes:
Customer Address:
This couplet and the purchasing invoice are both considered as the Protection to ﬁx warrantees,
so please reserve them carefully.
Feedback Couplet:
Renesola Energy Storage System
Product Models:
Serial Number:
Invoice Number:
Purchase Date:
Customer Name:
Customer Phone:
E-mail:
Post Codes:
Customer Address:
This couplet and the purchasing invoice are both considered as the Protection to ﬁx warrantees,
so please reserve them carefully.
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