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Who to Contact Reference Guide Issue First Contact Contact Information Course Related Questions Course Fixes Course Design/Improvement Suggestions Course Improvement, Course Fix form Online (preferred method): https://web.byui.edu/Portfolio/OnlineCourses/improvement Online Course Representative OCR directory: https://onlineadmin.byui.edu/content/app/app.html#/group-‐directory/ocr-‐directory (OCR) and Course Fix form Improvement form: https://web.byui.edu/Portfolio/OnlineCourses/improvement Adobe Connect Issues Course Improvement I-‐Learn Questions Online Tutorials or TGL Technical Assistance BYU-‐I Help Desk Online (preferred method): https://web.byui.edu/Portfolio/OnlineCourses/improvement Troubleshooting guide: http://bit.ly/1s9zYuo Training Resources: http://bit.ly/1s9AIj2 Tutorials: http://www.byui.edu/ATS/tutorials/brainhoney/ TGL directory: https://onlineadmin.byui.edu/content/app/app.html -‐ /group-‐directory/oim-‐directory Website: www.byui.edu/helpdesk Email: [email protected] Student Questions Student Help BYU-‐I Support Center (BSC) Student Honor Issues (non-‐ Pathway) Pathway Student Help (including Pathway student honor issues) Honor Office And TGL Pathway Support Center (PSC) Student Disabilities Disability Resource Center Changing Grades (non-‐Pathway) Grade Change Portal Website: http://www.byui.edu/online/online-‐support-‐center Phone: 208-‐496-‐1800; 1-‐866-‐672-‐2984 (toll free) E-‐Mail: [email protected] Website: http://www.byui.edu/student-‐honor-‐office/ TGL directory: https://onlineadmin.byui.edu/content/app/app.html -‐ /group-‐directory/oim-‐directory Website: https://pathway.lds.org/Main/AdvisingAndSupport Phone: 208-‐496-‐9898; 1-‐855-‐994-‐6721 E-‐mail: [email protected] Website: http://www2.byui.edu/Disabilities/ Email: [email protected] Website: https://cms.byui.edu/home/gradechangerequest Pathway Questions Pathway program and/or Pathway policies Pathway Support Center (PSC) Speaking Partners Speaking Partner Program Website: https://pathway.lds.org/Main/AdvisingAndSupport Phone: 208-‐496-‐9898; 1-‐855-‐994-‐6721 E-‐mail: [email protected] Website: http://www.byui.edu/online/speaking-‐partners Phone: 208-‐496-‐9898 Administrative Questions BYU-‐Idaho Policies and Procedures Online Document or TGL Online Instruction Policy Manual TGL directory: https://onlineadmin.byui.edu/content/app/app.html -‐ /group-‐directory/oim-‐directory TGL TGL directory: https://onlineadmin.byui.edu/content/app/app.html -‐ /group-‐directory/oim-‐directory Additional Questions All other questions (Community, Training, etc) Revised Oct 2014
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