1. society
2. welfare
3. healthcare

Meeting at the intersection of
quality and safety
2014 Ambulatory Care
Conference
NOVEMBER 13-14, 2014
Rosemont, IL
Close-up on Primary Care Medical
Home Certification
jcrinc.com | 877.223.6866
PRECONFERENCE: NOVEMBER 12, 2014
Enter the high reliability era
The best way to achieve peak performance is to deliver care effectively
and consistently, time after time.
Now there are tools and techniques designed specifically for ambulatory
care organizations to achieve high reliability. From improving transitions of
care to preventing diagnostic errors, the 2014 Ambulatory Care Conference
offers practical solutions to achieve success.
- Learn how to apply high reliability concepts to your workflows
- Obtain strategies to minimize risk
- Streamline patient handoffs with data-driven tools
- Conquer challenging standards
- Improve your credentialing and privileging documentation
- Receive an update on 2015 changes to the Sentinel Event policy,
including required responses
- Listen to patients’ storytelling to engage your staff in improvements
Bring your team
For preconference and
conference attendees
Whether you work in ambulatory
Optional session:
Bureau of Primary
Health Care Update
surgery, community health,
primary care, office-based
surgery, diagnostic imaging,
telehealth, convenient care,
urgent care, kidney care, sleep
services, or other ambulatory
settings, this conference is
for you!
jcrinc.com
877.223.6866
Wednesday, November 12, 2014
4:45-5:45 p.m.
Attend an update for HRSA/BPHCsupported organizations that are already
accredited or those seeking accreditation. Faculty will provide a review of the top
program expectations, insights into
accreditation success, the relationship
to PCMH certification, and the latest
developments affecting the BPHC
Accreditation Initiative.
Arrive one day early!
Preconference: Primary Care Medical Home Certification
Wednesday, November 12, 2014 | Registration and Continental Breakfast: 7:30 a.m. | Program: 8:30 a.m. – 4:30 p.m.
Is Primary Care Medical Home (PCMH) certification right for your organization? Discover why 133* Joint Commissionaccredited organizations have achieved and are using their PCMH certification.
At this interactive workshop, learn how to implement the PCMH certification option, including integration with the
onsite survey process and how it relates to other recognition bodies’ requirements. Explore how PCMH certification
can enhance your outcomes and show patients and payers that your organization’s care is patient-centered,
accessible, coordinated, and comprehensive.
- Obtain resources, tools, and strategies to help you implement PCMH certification
- Walk through certification standards and compliance examples
- Understand how peer organizations implement and maintain certification
- Learn how to avoid stumbling blocks
- Work in small groups on standard-specific scenarios
- Review 2014 changes and updates to the PCMH certification option
Expert Joint Commission faculty
Lon Berkeley, MS, Project Director, Community Health Center Accreditation, Co-lead, PCMH Initiative
Linda Jordan, BSRN, MHCM, Surveyor, Ambulatory Care
Virginia McCollum, MSN, RN, Associate Director, Standards Interpretation Group
Joyce Webb, RN, BSN, MBA, CMPE, Project Director, Healthcare Quality Evaluation, Co-lead, PCMH Initiative
Continuing education contact hours
Approved for 6.0 hours by ACCME, ANCC, ACHE, and California Board of Registered Nursing
Visit jcrinc.com to review the preconference agenda.
*As of 8.1.2014
A prime location for business and fun!
This newly renovated hotel offers world-class amenities and is just minutes from the airport, fine dining,
shopping, music, and the Rivers Casino. Or hop on the blue line train to Chicago’s famous Loop, Navy
Pier, museums, and theaters.
Fashion Outlets of Chicago: One-of-a-kind designer shopping experience located across the street
The Park at Rosemont: Bars, restaurants, live music, and more
Muvico: Premier movie experience and dining
Rivers Casino: 1,050 of the hottest slots, nearly 50 table games, and entertainment
Crowne Plaza Chicago O’Hare
5440 North River Road
Rosemont, IL 60018
Phone: 877.337.5793
Room Rate: $135*
Cut-off Date: October 22, 2014
Complimentary shuttle to and from O’Hare Airport – call hotel for details.
*Request Joint Commission special rate. Call early; rate subject to availability.
At the forefront of quality and safety
Thursday, November 13, 2014
Registration and Continental Breakfast 7 a.m. |
Program 8 a.m. - 4 p.m.
Welcome and Introduction
Moderator: Lon Berkeley, MS, Project Director, Community Health Center Accreditation, Co-lead, PCMH Initiative,
The Joint Commission
Keynote
The High Reliability Journey at Your Ambulatory Care Organization
Learn what high reliability is, what other industries have done to achieve high reliability, and what ambulatory care organizations
can do to move toward care that is highly reliable for every patient. Plus, hear how to use the Wrong Site Surgery and Hand
Hygiene Targeted Solutions Tools® to improve quality and consistency.
Erin DuPree, MD, Chief Medical Officer and Vice President, Joint Commission Center for Transforming Healthcare
Cleaning, High-level Disinfection, and Sterilization: A Deeper Dive for Ambulatory Care Organizations
Focus on the factors that contribute to breaches in high-level disinfection and sterilization processes in the ambulatory setting.
Learn how to reduce the risk of infections associated with medical equipment, devices, and supplies.
Lisa A. Waldowski, MS, APRN, CIC, Infection Control Specialist, The Joint Commission
Ten Principles for Better Addressing Diagnostic Error in Health Care
Diagnostic errors are finally getting the attention and traction they need and deserve. Based on current research and testimony
to the recently empanelled Institute of Medicine Committee on Diagnostic Error in Health Care, Dr. Schiff will challenge
quality and safety leaders by posing new paradigms for improving ambulatory diagnosis that enhance diagnostic risk safety
awareness and the use of safety nets.
Gordon Schiff, MD, Associate Director, Center for Patient Safety Research and Practice, Division of General Internal Medicine,
Brigham and Women’s Hospital, Associate Professor of Medicine, Harvard Medical School
Lunch: Relax and Network
Improving Transitions of Care: Using Data-driven Quality Improvement Tools
Do you struggle with passing critical information about a patient from one caregiver to the next? Learn about the Targeted
Solutions Tool, a data-driven online application that guides organizations through a step-by-step process to accurately measure
performance, identify contributing factors to desired performance, and direct users to proven, customized solutions. This
interactive session will demonstrate improvement methods to streamline patient handoffs (both internally and externally),
leading to higher patient satisfaction, fewer errors, improved efficiency, and complete, timely patient referral information.
Teena V. Wilson, Outreach Director, Joint Commission Center for Transforming Healthcare, Certified Green Belt and Master
Change Agent
Stacy A. Baumgartner, MSM, CQPA, Risk Manager/Privacy Officer, Aunt Martha’s Youth Service Center
Adjourn at 4 p.m. followed by a Wine & Cheese Networking Reception (4-5 p.m.)
Speakers and dates are subject to change.
Asking Questions and Getting SIGnificant Answers
Representatives from the Standards Interpretation Group and
surveyor team will meet with the first 15 teams* who register to
address your organization’s specific questions and concerns.
4-5 p.m.
November 13
Wine & Cheese
Networking
Reception
*Team: three or more registered from the same organization.
Save $30 when you register by October 13!
Friday, November 14, 2014
Continental Breakfast 7 a.m. |
Program 8 a.m.- 4 p.m.
Morning Breakout Sessions
1A - Challenging Standards and Updates in Medical,
Dental, and Episodic Settings
This session will explore the Top Ten challenging standards
that are not being met during surveys. Discuss current
National Patient Safety Goals®, strategies for survey
readiness, standards revisions, revised standards applicability
grid related to dental services, and answers to your questions.
Virginia McCollum, MSN, RN, Associate Director, Standards
Interpretation Group, The Joint Commission
Jay Afrow, DMD, MHA, Surveyor, Ambulatory Care,
The Joint Commission
1B - Challenging Standards and Updates in Surgical
and Diagnostic Therapeutic Settings
This session will explore the Top Ten challenging standards
that are scored during surveys. Discuss current National
Patient Safety Goals®, strategies for survey readiness,
revised standards applicability grid related to kidney care and
proposed worksite health, and answers to your questions.
Kathleen Richmond, RN, MS, CIC, Associate Director,
Standards Interpretation Group, The Joint Commission
Linda Jordan, BSRN, MHCM, Surveyor, Ambulatory Care,
The Joint Commission
Joyce Webb, RN, BSN, MBA, CMPE, Project Director,
Healthcare Quality Evaluation, Co-lead, PCMH Initiative,
The Joint Commission
2A - Credentialing and Privileging
Credentialing and Privileging is one of the most important
and difficult responsibilities of your organization. It was the
#1 area of non-compliance in 2013. This session will unravel
the process and identify and clarify its multiple components.
Tips and practical solutions on successful implementation
and survey readiness will be offered.
Virginia McCollum, MSN, RN, Associate Director,
Standards Interpretation Group, The Joint Commission
Jay Afrow, DMD, MHA, Surveyor, Ambulatory Care,
The Joint Commission
2B - Close-up on Sentinel Events: Revisions to Joint
Commission Policy and Resources Available
Learn about the changes to The Joint Commission’s Sentinel
Event policy that will become effective January 2015,
including the definition of what is reviewable and the
required responses and follow-up activities. Gain an
understanding of the methods and tools used to complete
a comprehensive systems analysis and action plan, through
examples applicable to ambulatory care settings.
Ronald Wyatt, MD, MHA, DMS (HON), Medical Director,
Healthcare Improvement, The Joint Commission
Lisa Buczkowski, RN, MS, Associate Director, Sentinel Event
Analysis Unit, The Joint Commission, Certified Change Agent
Lunch: Relax and Network
Environment of Care and Life Safety Updates
Examine the most challenging EC and LS standards during a survey. Get answers to frequently asked questions, and explore
hot topics and compliance strategies to promote constant survey readiness.
Anne M. Guglielmo, CFPS, CHFM, CHSP, LEED AP, Engineer, Department of Engineering, The Joint Commission
New Perspectives on Patient-centered Care
Partnering with patients and families to improve health care safety means increasing engagements between providers
and receivers of care. Learn about new developments and opportunities that support patient engagement and personcentered care.
Speaker to be announced. Please visit the program page on the web site for details.
Closing Remarks and Adjourn
Speakers and dates are subject to change.
New! Toolkit for New Accreditation Professionals
Are you a first-time Joint Commission accreditation professional? If so, Joint Commission Resources (JCR) has an all-new
e-toolkit that covers “need-to-know” accreditation and compliance information for beginners. Available this October: $129
To order: Call 877.223.6866, visit jcrinc.com and type EBTNAP14 into the search bar, or see order form.
Fresh insights from quality and safety experts
Jay Afrow, DMD, MHA, Surveyor,
Ambulatory Care, The Joint
Commission
Kathleen Richmond, RN, MS, CIC,
Associate Director, Standards
Interpretation Group, The Joint
Commission
Lon Berkeley, MS, Project Director,
Community Health Center Accreditation,
Co-lead, PCMH Initiative, The Joint
Commission
Gordon Schiff, MD, Associate Director,
Center for Patient Safety Research and
Practice, Division of General Internal
Medicine, Brigham and Women’s Hospital,
Associate Professor of Medicine, Harvard
Medical School
Lisa Buczkowski, RN, MS,
Associate Director, Sentinel Event
Analysis Unit, The Joint Commission,
Certified Change Agent
Lisa A. Waldowski, MS, APRN, CIC,
Infection Control Specialist, The Joint
Commission
Erin DuPree, MD, Chief Medical
Officer and Vice President, Joint
Commission Center for Transforming
Healthcare
Joyce Webb, RN, BSN, MBA, CMPE,
Project Director, Healthcare Quality
Evaluation, Co-lead, PCMH Initiative,
The Joint Commission
Anne M. Guglielmo, CFPS, CHFM,
CHSP, LEED AP, Engineer, Department
of Engineering, The Joint Commission
Ronald Wyatt, MD, MHA, DMS (HON),
Medical Director, Healthcare Improvement,
The Joint Commission
Linda Jordan, BSRN, MHCM, Surveyor,
Ambulatory Care, The Joint Commission
Virginia McCollum, MSN, RN,
Associate Director, Standards
Interpretation Group, The Joint
Commission
Stacy A. Baumgartner, MSM, CQPA,
Risk Manager/Privacy Officer,
Aunt Martha’s Youth Service Center
Teena V. Wilson, Outreach Director, Joint
Commission Center for Transforming Healthcare,
Certified Green Belt and Master Change Agent
2014 Ambulatory Breakfast Briefings Webinar Series
Complete overview of 2015 standards, chapter by chapter
Help your organization maintain compliance in 2015 with this convenient, 9-part webinar series. Educate your staff and
maximize your budget dollars by having your whole team attend.
Live web sessions will take place on
- September 10, 17, 24; October 1, 8, 15, 22, 29; November 5
Continuing education contact hours
Approved for 11 hours by ACCME, ANCC, ACHE, and California Board of Registered Nursing
To order: Call 877.223.6866, visit jcrinc.com and type DEP282 into the search bar, or see order form.
Let’s meet at the intersection!
(One registration form per person. Photocopies are acceptable.)
Americans with Disabilities Act
If you require any of the auxiliary aids or services identified in
the Americans with Disabilities Act in order to attend this Joint
Commission Resources program, please call 630.792.5425 or
write to the Department of Education, Joint Commission
Resources, One Renaissance Blvd., Oakbrook Terrace, IL 60181.
Fast and easy!
Register at jcrinc.com. Credit card payment accepted online.
2014 Ambulatory Care Preconference and Conference
Event
Early Bird Fee*
Team Fee**
Preconference
EDU1429
November 12, 2014
$349/person
Save $76!
NA
Conference
EDU1430
November 13-14, 2014
$669/person
Save $30!
Regular Fee
$425/person
$645/person
$699/person
Discount Details:
*Early Bird — Discount is applicable if payment is received at least 30 days prior to event.
**Team— Teams of 3 or more attendees must be from the same organization and register at the same time. Discounts cannot be combined.
Choose your morning breakout sessions on November 14, 2014
l 1A Challenging Standards and Updates in
Medical, Dental, and Episodic Settings
l 1B Challenging Standards and Updates in
Surgical and Diagnostic Therapeutic Settings
l 2A Credentialing and Privileging
l 2B Close-up on Sentinel Events: Revisions to
Joint Commission Policy and Resources Available
$129 for e-toolkit
Conflict of interest
Joint Commission Resources maintains control over all continuing
education content provided to ensure content integrity and
minimize educational bias. All education planners, faculty, content
reviewers, authors, and others involved with continuing education
activities disclose influencing relationships, or lack thereof,
including financial or commercial interests. The Joint Commission
ensures the accuracy and consistency of the application of
accreditation criteria to ensure appropriateness of relationships
and affiliations that may impact educational content.
2014 Ambulatory Breakfast Briefings Webinar Series
DEP282
$1,700 (9-part weekly series)
If you are a CSR member, please calculate your discount off regular price
Total
Easy ways to register
1. Online: jcrinc.com and enter the item number in the search box.
Credit card payment accepted online.
2. Phone: 877.223.6866 from 8 a.m.- 8 p.m. EST, Monday-Friday
3. Mail: completed registration form and check to:
Joint Commission Resources, Inc., 16353 Collections Center Dr., Chicago, IL 60693
Method of payment
Payment must accompany the completed registration form. Make the check payable to Joint Commission
Resources or JCR. Registration forms received without payment will not be processed until payment is
received. Please allow 7 to 10 days for processing of checks.
NAME OF REGISTRANT
Earn continuing education contact hours
Joint Commission Resources is accredited by the Accreditation
Council for Continuing Medical Education to provide continuing
medical education for physicians. Joint Commission Resources
takes responsibility for the content, quality, and scientific
integrity of this CME activity. Joint Commission Resources
designates this educational activity for contact hours of AMA
PRA Category 1 Credit(s). Physicians should claim only the
credit commensurate with the extent of their participation in
the activity.
Joint Commission Resources is also accredited as a provider
of continuing nurse education by the American Nurses
Credentialing Center’s Commission on Accreditation. Joint
Commission Resources designates this continuing nursing
education activity for contact hours.
Joint Commission Resources is authorized to award hours
of pre-approved ACHE Qualified Education credit for this
program toward advancement or recertification in the American
College of Healthcare Executives. Participants in this program
wishing to have the continuing education hours applied
toward ACHE Qualified Education credit should indicate
their attendance when submitting application to the American
College of Healthcare Executives for advancement or
recertification.
CREDENTIALS/PROFESSIONAL LICENSE
TITLE JCR reserves the right to cancel or reschedule a program due
to unforeseen circumstances. If a program must be cancelled,
the registration fee will be refunded in full to each registrant.
You may verify current program status on our web site or by
calling JCR Customer Service at 877.223.6866. Neither JCR
nor The Joint Commission is responsible for a registrant’s travel
expenses in the event a program is cancelled. Participants are
encouraged to purchase refundable tickets in case a program is
cancelled or rescheduled.
Suggested attire: business casual
Due to the variation in meeting room temperatures and personal
preferences, we recommend that you dress in layers for your
comfort.
Toolkit for New Accreditation Professionals
EBTNAP14
Substitutions, transfers, and cancellation policy
Registration is nontransferable between JCR education programs
due to variability in program sponsors. If you find that you cannot
attend, you may send an alternate in your place. Please send
us the alternate’s full name, title, credentials, address, phone,
and e-mail address. In the event of a cancellation, your registration
fee, less a $100 processing fee, is refundable if written notice
of cancellation is faxed no later than 30 days prior to the event.
All alternate or cancellation information should be faxed to
630.792.4406. Refunds will not be issued for cancellations
received after the cut-off date or for any no-shows.
Joint Commission Resources is provider approved by the
California Board of Registered Nursing, provider number CEP
6381 for contact hours. Full attendance at every session is a
prerequisite for receiving full continuing education credits.
ORGANIZATION
STREET ADDRESS
CITY
STATE
TELEPHONE
FAX
ZIP
Summary of applicable hours
Ambulatory Care Conference – ACCME, ANCC, ACHE,
California Board of Registered Nursing: 12.0
Preconference – ACCME, ANCC, ACHE, California Board of
Registered Nursing: 6.0
E-MAIL OF REGISTRANT (REQUIRED TO PROCESS YOUR REGISTRATION AND TO EARN CEUs)
AMBN0814
Non Profit
Organization
U.S. Postage
PAID
Joint Commission
Resources
1515 West 22nd Street, Suite 1300W
Oak Brook, IL 60523-2082
Joint Commission Resources® (JCR), a
not-for-profit affiliate of The Joint Commission®,
is the official publisher and educator of
The Joint Commission.
JCR is an expert resource for health care
organizations, providing software solutions,
consulting services, educational services,
and publications to assist in improving quality
and safety and to help in meeting standards of
The Joint Commission, CMS, and performance
improvement initiatives. JCR provides consulting
services independently from The Joint
Commission and in a fully confidential manner.
Please visit our web site at jcrinc.com.
Meeting at the intersection of
quality and safety
Ambulatory Care
Conference
NOVEMBER 13-14, 2014
Rosemont, IL
Arrive one day early for
Primary Care Medical
Home Certification
Preconference!