Conference program
Thursday 16 October 2014
1.30pm - 5.30pm
Conference Registration open
2.00pm - 5.00pm
QCPP Refresher Training: Embarrassing Bodies - Pharmacy Only
Pharmacy assistants are at the frontline of community pharmacy dealing with common conditions every day. After the international success of the television series
Embarrassing Bodies, this interactive session seeks to explore a myriad of ‘embarrassing’ conditions via case based scenarios to improve the pharmacy assistant’s
confidence with dealing with potentially uncomfortable situations. This will allow the pharmacy assistant to provide the best customer service possible.
Cost: $40 for conference delegates; $85 for non-conference delegates
Inclusions: Afternoon tea
Venue: QT Ballroom
5.00pm - 8.00pm
Welcome Reception
The Welcome Reception provides the perfect opportunity to meet fellow delegates and make new friends. This function will be held in the Trade Display area, allowing
you to meet with suppliers and view the exhibition before the conference officially begins on the Friday morning.
Venue: Trade Exhibition Area
Friday 17 October 2014
7.30am - 5.15pm
Conference Registration open
8.30am - 8.45am
Conference Welcome
Speaker: Kara Uden, 2013 Pharmacy Assistant of the Year
8.45am - 9.15am
Discover the real source of your customer’s headache
Did you know tension headache is the most common type of headache globally, affecting up to 80% of people from time to time? Triggered predominately by muscle
pain referred from the neck or shoulders, tension headaches are likely to affect more of your customers than you think. Learn more about the origins of headache pain,
the causes of headache types and the most effective treatments to recommend. Pick-up practical advice on how to best engage customers about their headache and
discover the real source of their pain.
Speaker: Joyce McSwan, Clinical Consultant Pharmacist
9.15am – 9.45am
New perspectives on healthy weight loss
Australia is facing the consequences of an obesity epidemic as the result of an overabundance of highly processed foods and their effect on metabolism. Obesity usually
goes hand in hand with cardiovascular diseases, non-alcoholic fatty liver disease, cancers, asthma, gallbladder disease, osteoarthritis, sleep apnoea and many others. This
session will explain the link between our western diet and the disease process, why IsoWhey’s unique formulation sets it apart from the rest and how this formulation
addresses some little known issues that can dramatically affect weight loss. It will also discuss how you can assist customers in losing weight and keeping it off and
resources available to support you in taking care of your customers Speaker: Danny Urbinder, Education Manager, FIT-BioCeuticals
9.45am - 10.15am
Professional services and front of shop - getting the balance right
With the role of front of shop staff continuing to evolve, adapting to change is the key requirement for any pharmacy’s success. Find out how the pharmacy industry
is changing, the key role pharmacy assistants will play in the future of pharmacy, and some ideas for systems and processes that will help you and your pharmacy stay
ahead of the game.
Speaker: Malcolm Scrymgeour, Director, Zumo Retail Ltd
10.15am - 11.15am Morning Tea & Trade Displays
POINT BREAK ROOM
6
DIAMOND HEAD ROOM
LONGBEACH ROOM
Product Knowledge
11.15am - 12.20pm
Chairperson: Sherree Walters
Personal & Professional Development
11.15am - 12.20pm
Chairperson: Keryn Smith
Management Master Class
11.15am - 12.20pm
Chairperson: Nicole Floyd
11.15am - 11.45am Evidence based probiotics – identifying the
strain to ensure health benefits
This topic will cover how different probiotic
strains have very different effects in our bodies,
which is why some probiotics are more useful
in different health conditions than others.
By identifying the strain we can ensure that
the health benefits shown in the research is
attributed to the exact probiotics used in the
products.
Speaker: Erika Mikl, National Education
Manager, Health World Limited
11.15am - 11.45am Professional Health Services –the
11.15am - 12.20pm
pharmacy assistant perspective
COPD Screening, Health Checks, Diabetes Risk
Assessment, Blood Pressure Monitoring, Sleep
Apnoea Clinics, Vaccination Clinics......the list of
health services pharmacies are now providing
is continually getting longer and longer. But
how does a pharmacy assistant prepare for
these services? What training is available?
This session will link various pharmacy
services and opportunities for training for
pharmacy assistants.
Speakers: Kara Uden, Retail Manager,
Malouf Pharmacies Forest Lake; Tim Roberts,
Professional Development Manager, The
Pharmacy Guild of Australia, Queensland
Branch
11.50am - 12.20pm The science of healthy skin
This session will examine the structure of
the skin and its barrier function, common
skin conditions and ways to treat these skin
conditions topically.
Speaker: Rebecca Coulson, Key Account
Representative, Ego Pharmaceuticals
11.50am - 12.20pm eHealth: The cloud, your phone and your
pharmacy’s future?
New advances in information technology
are not only transforming our day to day
lives, they are causing dramatic changes to
pharmacy practice. This session will outline
the key trends to watch and the pros and cons
of these advances, as well as give an insight
into the role eHealth plays in changing how
your pharmacy operates.
Speaker: Roger Boot, Vendor and Marketing
Manager, eRx Script Exchange
Smarter pricing
In this session Malcolm
Scrymgeour will unlock
the secrets of pricing in
pharmacy and reveal how
to make smart pricing
decisions that will improve
your pharmacy’s business,
and fast. Of the five
marketing Ps (product,
place, promotion,
people and price), price
is the least understood.
The process that most
pharmacies have in place
is to use manufacturer
recommended pricing
as the starting point,
or applying a mark up
to a category. With the
dynamic nature of pricing,
this probably isn’t going
to be good enough. Find
out how to make smarter
pricing decisions on the
categories that can really
make a difference to your
pharmacy and reduce
your workload.
Speaker: Malcolm
Scrymgeour, Director,
Zumo Retail Ltd
12.20pm - 1.15pm
Lunch & Trade Displays
12.45pm - 1.15pm
Fragrance Master Class
PostScript is offering a Fragrance Master Class with Erica Moore, fragrance evaluator for Fragrances of the World. This session was a huge success at last year’s conference
so make sure you don’t miss your chance to demystify the world of Florals, Orientals, Wood and Fresh scents. Delegates can sign up for the master class at the Registration
Desk. Places are limited.
Venue: North Break Room, Level 2
POINT BREAK ROOM
Product Knowledge
1.15pm - 2.55pm
Chairperson: Sharyn McErlean
DIAMOND HEAD ROOM
Personal & Professional Development
1.15pm - 2.55pm
Chairperson: Tricia Haidley
1.15pm - 1.45pm
Nailing onychomycosis
Although not life-threatening, onychomycosis
is an important issue which can have negative
consequences for patients, such as pain and
aesthetic appearance which may undermine
work and social lives. This session will provide
an overview on the anatomy of the nail, causes
of onychomycosis, treatment conditions and
ongoing care.
Speaker: Gideon Poratt, Podiatrist
1.50pm - 2.20pm
Effective paediatric care during
gastrointestinal conditions
There are unique elements in the treatment
of diarrhoea among children. Find out more
in this session about the various symptoms
in children, causes and how to provide a total
healthcare solution to worried parents.
Speaker: Michelle McPherson, Naturopath,
Sanofi Consumer Healthcare
2.25pm - 2.55pm
De-stress + de-tox = weight loss
Find out how you can assist your customers
with weight loss by using the following three
tips: (1) provide them with an understanding of
how ongoing stress can impact on hormones
that regulate weight, sleep patterns and
digestive function; (2) explain to them how
sluggish function of the elimination organs can
lead to a toxic build up that influences the way
our bodies metabolise fats; and (3) encourage
your customers to enjoy sustainable healthy
weight loss by regulating appetite, reducing
sugar and carbohydrate cravings and boosting
the metabolism.
Speaker: Vicky Spencer, Naturopath/Herbalist
2.55pm - 3.30pm
Afternoon Tea & Trade Displays
3.30pm - 4.00pm
Get the facts on infant formulas
This session will update participants on the revised national guidelines for infant formulas. Also learn more about energy needs of infants, the importance of protein,
and iformulas for special medical needs, such as reflux or allergies.
Speaker: Caren Biddulph, Healthcare Specialist (Nutrition) and Key Accounts Manager, ASPEN Nutritionals Australia
4.00pm - 4.30pm
The Pharmacy Guild of Australia/GuildSuper Pharmacy Assistant of the Year Award 2014
This session will showcase the State and Territory Finalists of the Pharmacy of the Year Award for 2014. The winner of the Award will be announced at the
Conference Dinner.
Facilitator: Katy Duldig, Pharmacy Practice Officer, The Pharmacy Guild of Australia, Queensland Branch
4.30pm - 4.35pm
Post Script Prize Draw
Don’t miss the Post Script and postscript.com.au competition prize draw to win a PA2015 registration and $500 travel and accommodation voucher. For details on how to
enter visit the PS stand (#40) by 3.30pm today. Entrants must be present at the session to be eligible for the prize.
4.35pm - 5.05pm
The cure for anything is salt water... sweat, tears, the sea & Hydralyte!
Anthony “Harries” Carroll grew up surfing at Clovelly Beach. A lifeguard for over 18 years, he is now one of the Bondi Rescue lifeguard team. During his talk Harries will
discuss some of life’s concerns, and how salt water (sweat, tears, the sea and Hydralyte) is the answer to many of these worries. This Q&A style talk will motivate you to
sweat more, hydrate often, and reach for the stars in your personal and professional lives. Don’t forget to stick around after the talk for a photo with Harries!
Speaker: Anthony “Harries” Carroll, Lifeguard
7.00pm - midnight
1.15pm - 2.20pm
The Pharmacy Assist Program: Helping
pharmacy assistants to assist people living
with diabetes
Assisting customers with diabetes can be
difficult, with each individual requiring varying
information and support at different stages of
their diabetes journey. This session will outline
the right tools and information to support
customers, regardless of whether they are
newly diagnosed or have been living with
diabetes for some time.
Speaker: Alison Bennett, Diabetes Dietitian,
Diabetes Queensland
2.25pm - 2.55pm
Be a Flu Fighter! Learnings from the
Queensland Pharmacists Immunisation Trial
We soon may be able to add pharmacist
administered vaccinations to the long list
of professional services already provided
by community pharmacy. This session will
provide an update on the Queensland trial
and an implementation perspective of how
to potentially deliver this service in your
pharmacy. The important role of the pharmacy
assistant will be discussed also.
Speaker: Chris Campbell, Professional Services
Pharmacist, Terry White Chemists
LONGBEACH ROOM
Management Master Class
1.15pm - 2.55pm
Chairperson: Tim Logan
1.15pm - 2.55pm
Training and guiding
staff: the health care
encounter
The health care
encounter between
pharmacy staff
and customers
is one of the key
interfaces between
the pharmacy
profession and the
public. It is crucial
that the information
flow and personal
contact between
pharmacy assistants
and members of the
public be handled
with consideration,
sensitivity, accuracy
and effectiveness.
This workshop
addresses issues of
communication in the
health care encounter,
and how managers
can train and guide
their staff to provide
optimal outcomes. Speaker: Emeritus
Prof Ronald Sussex
OAM, The University of
Queensland
Conference Dinner – Jungle theme
Unleash your wild side and come dressed in your most creative jungle attire at this year’s jungle themed Conference Dinner. Prizes will be awarded for the best costumes.
Dinner includes live entertainment, a three course dinner and drinks.
Venue: QT Ballroom
7
Saturday 18 October 2014
8.30am - 4.00pm
9.00am - 9.30am
9.30am - 10.00am
Conference Registration open
The future - next exit
Wondering what the future holds for community pharmacy? And what will the role of the pharmacy assistant look like? This industry update will provide PAs with a
summary of the current state of affairs and also explore future opportunities in health services. Speaker: Tim Logan, Branch President, The Pharmacy Guild of Australia, Queensland Branch
The power of professional recommendation
Pharmacists and pharmacy assistants play a vital role in the healthcare system through the medicine and information they provide, they are advisers to the public on
everyday health care and a key figure in the supply and delivery of medicines to the consumer. They are partners of the manufacturer of non-prescription medicines as
they both share the common goals of service of high quality for the patient and encouragement of the rational use of medicines.
Speaker: Rochelle Akhavan, Regional Sales Manager, iNova Pharmaceuticals
10.00am - 10.30am Clinical relevance of technological advances in sunscreen
Find out how the sun affects us and what factors influence the damaging effects of sun exposure in Australia. In this session inventor of Helioplex Dr Curtis Cole
will also explain why all sunscreens are not equal and the science behind Helioplex®, the technology in Neutrogena® sunscreens which effectively absorbs the
hazardous UVA and UVB rays providing “photostable” durable protection that will not break down or lose its ability to protect the skin.
Speaker: Dr Curtis Cole, Former Director of Technology Adult Skin Care, Johnson & Johnson Consumer Products
10.30am - 11.00am Tactics and tools to help your pharmacy punch above its weight
The digital revolution has changed the commercial world, meaning we are now exposed to more competition than ever before. Customer loyalty is hard won and even
harder to keep, and new technology makes it even more difficult to get someone’s attention. What this means is that we need to work harder, be more creative, get
closer, be more connected as well as being bolder and more courageous in how we chase customers and more exceptional in how we serve them. This insightful and
entertaining presentation will outline how the world of business is changing, what the new rules of engagement are and how you can help your pharmacy punch above
their weight.
Speaker: Dan Gregory, Founder and CEO, The Impossible Institute
11.00am - 11.30am Morning Tea & Trade Displays
POINT BREAK ROOM
Personal & Professional Development
11.30am - 1.10pm
Chairperson: Nicole Floyd
11.30am - 12.00pm Empowering women with Polycystic Ovary Syndrome
(PCOS)
PCOS is an endocrine disorder affecting 12% of women of
reproductive age and characterized by obesity/difficulty
losing weight, irregular menstrual periods, excess facial and
body hair, acne, hair loss, and insulin resistance. Women
with PCOS are at an increased risk of obesity, insulin
resistance and type 2 diabetes, cardiovascular disease,
endometrial cancer and metabolic syndrome.
Speaker: Veryan McAllister, President, Polycystic Ovary
Syndrome Association of Australia
11.30am - 1.10pm
12.05pm - 12.35pm Congratulations! What else to say to expectant and
new mums
This session will focus on all things baby; from conception
to toddlers. A Mater Midwife from Australia’s largest
maternity service, Mater Mothers’ Hospitals, will provide
advice and tips on chatting with customers as they trek
through their pregnancy journey and into the toddler years.
Topics to include; pregnancy, birth, breastfeeding, poo and
safe sleeping.
Speaker: Stacy Jukes, Clinical Midwife & Lactation
Consultant, Mater Mothers’ Hospitals
Kickstart your career with
QCPP – the role of the QCPP
coordinator
Find out how being a
QCPP coordinator can kick
start your career and help
achieve excellence within
your pharmacy. This session
will explain the role of the
QCPP coordinator and give
you the opportunity to hear
from experts who will share
how these skills have further
developed their career.
Facilitator: Chloe Hennessy,
Joint Head Quality Pharmacy
Practice, The Pharmacy Guild of
Australia, National Secretariat
Panellists: Emily Burrell, QCP
Member Services Team, The
Pharmacy Guild of Australia,
National Secretariat; Katy
Duldig, Pharmacy Practice
Officer, The Pharmacy Guild of
Australia, Queensland Branch
LONGBEACH ROOM
Management Master Class
11.30am - 1.10pm
Chairperson: Linden Pirrone
11.30am - 1.10pm
Hire hard – manage easy
Hiring the right people for
your pharmacy and culture
is hard work, and we don’t
always get it right. The
recruitment process is a
risky one which can have
disastrous consequences
if we recruit a bad egg into
the team. This session will
highlight Tina’s proven
and successful recruitment
process starting with
formulating the ‘ideal
employee wishlist’ and
great advertisements and
focussing on how to identify
superstars in the interview
process.
Speaker: Tina Radford,
Managing Director, HR
Business Solutions
12.40pm - 1.10pm
Iron-deficiency anaemia - the silent epidemic
An estimated 80% of the world’s population is iron
deficient. Find out the signs and symptoms of iron
deficiency anaemia, who is most at risk, and how to better
educate customers on how to optimise their iron levels
through diet and supplementation.
Speaker: Lisa Guy, Naturopath/Nutritionist
1.10pm – 2.00pm
Lunch & Trade Displays
2.00pm – 2.30pm
Make a difference – today’s top five health concerns
An opportunity like no other! A well-known community pharmacist, master herbalist, media health commentator, author and health expert will talk about the top five
health concerns of the everyday pharmacy consumer and how you can make a difference
Speaker: Gerald Quigley, Community Pharmacist
2.30pm – 3.00pm
The Value of Community Pharmacy campaign - from concept to consumer
Everyday pharmacy assistants add value to the lives of patients and consumers all around Australia. The wonderful service and advice provided by pharmacies is held
in high regard by the Australian public. To promote the role, value and services provided by community pharmacy the Guild has embarked on a national television and
public relations consumer campaign that showcases community pharmacy. The session will discuss the campaign from concept to consumer.
Speaker: Ann Dalton, Group Executive Engagement and Advocacy, The Pharmacy Guild of Australia, National Secretariat
3.00pm – 3.45pm
Dr Karl’s top trends in technology and behaviour
Throughout history, it has often been said that “we live in interesting times”, and every age – including the present - has its wonders, discoveries and traits. From the
wheel to the automobile, aqueducts to army ducks, computers to tele-commuters, human inventiveness and adaptability seems boundless. But what does the future
hold? Will the sciences – both technological and human - give us a sustainable future, or will the worsening state of the planet and the “social malaise” of the people who
live on it drive us to devolution? In this session science guru Dr Karl will explore some great moments in both science and society as a backdrop to examining the current
and emerging trends, and indulge in a bit of speculation about what the future holds.
Speaker: Dr Karl Kruszelnicki, Scientist
3.45pm
8
DIAMOND HEAD ROOM
Product Knowledge
11.30am - 1.10pm
Chairperson: Lisa Point
Conference Close & Afternoon Tea