www.CustomerMatrix.com | 1.888.920.4530 WHAT IF YOUR CRM COULD THINK? CustomerMatrix Success Fact Sheet Empowering your front-line employees with the best knowledge and best actions. Your CRM will drive revenue and customer service excellence. SUPERCHARGE REVENUE & CUSTOMER SATISFACTION Good for Customer Care and Sales Professionals 25%+ Increase in Revenue Anticipate customer intent, churn risk, or upsell readiness and know how to maximize outcomes CustomerMatrix makes it easy for your customer care and sales professionals to identify upsell and cross-sell opportunities and minimize churn. It supports split-second decisions with our ultra-relevant best action recommendations, automatically pushed to users in the context of each customer interaction. It recognizes trends and signals that may lead to problems or opportunities with each customer and proactively delivers recommendations at the right time. 50% Decrease in Resolution Time Help customer care agents cut the resolution time of each customer inquiry CustomerMatrix helps your people delight customers. It boosts customer satisfaction with immediate and relevant interactions by processing customer inquiries faster and more accurately. It instantly recognizes incoming calls, automatically completes forms, and helps resolve issues using best action recommendations that have been proven to work. At Schneider Electric, we cut the time customer care agents spent looking for information in half. 40%+ Increase in Productivity Help your users by automating and optimizing processes without disrupting existing workflows CustomerMatrix helps users be much more efficient by unifying access to all knowledge and putting an end to isolated user applications, inability to find customer information, or inefficient toggling between applications. It minimizes the learning curve by intuitively integrating into current workflows and giving your users access to Big Data and backend ERP and ECM applications within your CRM to empower better decisions. UNIFIED CRM, POWERED BY BIG DATA SUPERCHARGE YOUR CRM STRATEGY WITH OUR FREE POC Good for CRM Strategists SUPERIOR Data-Driven ROI Continuous innovation delivers immediate results while constantly increasing ROI The CustomerMatrix end-to-end solution to CRM optimization deploys in just weeks. Our agile, federated approach to unifying Big Data is quicker than any other and allows for incremental rollout of operational business use cases. It leverages the systems and knowledge you already possess to maximize your ROI. It runs on the most secure global cloud infrastructure managed by Atos, the world’s expert on Big Data and Cloud solutions. 70%+ Ensure data quality and eliminate user data entry inaccuracy CustomerMatrix helps you boost your data quality by linking your data with Increase in Data external data providers, such as LinkedIn and Yellow Pages, and by keeping an BIG BRAIN FOR SUPER-ACCURATE RECOMMENDATIONS enriched and extensive record of all customer behavior in real-time, across all Quality sources. It helps you keep your data accurate, free of user errors, and compliant by automating data entry. 84%+ Recommendation Accuracy Turn your company’s collective intelligence into revenue CustomerMatrix empowers you to capitalize on the collective experiences and actions of everyone in your organization and pushes evidence-based best practices and recommendations to users based on company-wide insights in real-time. ActionRank™, our proprietary scoring system that maximizes revenue growth with real-time comparisons to past outcomes, ensures that all recommendations processed by our engine are ultra-relevant and contextual. What if your CRM could think? CustomerMatrix brings the power of cognitive computing to your CRM and its technology serves on the front line of sales and customer service excellence. The CustomerMatrix platform amplifies the value of existing IT investments by converging all of the data and knowledge of an organization into CRM systems and processes and then applying cognitive intelligence to empower users with recommendations for actions that have the highest revenue impact. As an official partner of leading CRM vendors, CustomerMatrix is ideal for converting upselling/cross-selling and churn risk reduction opportunities in fiercely competitive markets. The international company has a growing list of clients including some of the world’s most distinguished brands across consumer, financial, and technology industries. Its executives are founding members of the Cognitive Computing Consortium. Deploys in 2-8 weeks. Get up and running quickly by taking our one-week challenge! ©CustomerMatrix. All other trademarks and logos are the property of their respective holders. www.CustomerMatrix.com