Nokia Siemens Networks NetAct™ For Accedian Mobile Broadband Ethernet and IP Service Assurance Understanding the user experience is the key to customer loyalty Providing an excellent customer experience is essential for operators that wish to succeed in todays highly competitive markets. Customers expect to use their chosen mobile services whenever and wherever they want. Operators will only be able to maintain ARPU and customer loyalty by meeting these expectations. In other words, the drive for quality of service and quality of experience must lie at the heart of every operator’s business. NetAct OSS5.4 CD2 introduces Ethernet and IP service assurance monitoring and reporting with the Accedian MetroNID® and MetroNODE 10GE™ packet assurance demarcation units. Accedian Networks’ High Performance Service Assurance™ platform is a complete service creation and assurance suite for MetroNID® and MetroNODE 10GE™ packet assurance demarcation units. Accedian’s platform makes it easy for service providers to establish and assure demanding mobile broadband LAN services carrying QoS-sensitive VoIP, video and control plane traffic. With a comprehensive suite of active and passive in-service performance testing, intelligent layer 1-4 loopback functionality, and per-flow monitoring, NetAct enables e2e visibility of the services within the mobile broadband network. Installed in-line service at cell-sites, aggregation hubs and mobile switching centers, MetroNID and MetroNODE 10GE units define the boundaries of the network and services without impacting customer traffic. Accedian Networks Performance Assurance Agent™ (PAA) monitors critical SLA parameters and generates a sparse but continuous stream of time-stamped Y.1731 test packets between MetroNID and MetroNODE 10GE units which use a patent-pending in-band synchronization technique to provide one-way, end-to-end delay and delay variation measurements to microsecond resolution. The Performance Assurance Agent™, PAA™, is hardware assisted active measurement function that computes layer 2 or 3 (IPv4) network delay (latency), delay variation (jitter), packet loss and continuity check. It operates by sending active probes to a peer device, which sends back replies containing timing information. No upper layer protocol, such as TCP, is used. Each peers then computes various metrics. The PAA™ does this operation on a continuous basis. The PAA also measures frame-loss and monitors service availability in point-to-point, point-to-multipoint, mesh network topologies and multicast services. Each MetroNID unit can create up to 100 test streams to other units or up to 1,000 with the MetroNODE10GE, each with specified flow characteristics. PAA packets are tagged with specified customer / provider VLAN ID, service level and bandwidth class to precisely capture the behavior of multiple SLA flows in real-time. The characteristics of the test packets for each flow is set to match the layer 2 (P-bit of VLAN tag) or layer 3 (IP ToS/DSCP value) characteristics of the services being monitored. These packets may be independently destined to different peers or to the same peer, using different class of service (CoS) and/or VLAN ID as appropriate. Up to 2 VLAN tag can be specified. Network delay and delay variation are calculated for both one and two way directions. For each metric, the current result (last computed metric), average, minimum and maximum values as well as previous average, minimum and maximum values are available. In the case of the packet loss the receiving peer computes the current and previous averages using the received test packets. Finally, the receiving peer performs continuity check, using the received test packets. The PAA™ agent verifies the results against programmable thresholds and generates alarm indications as needed, Operator benefits • View service and network performance from the customer perspective • Reduce costs through rapid problem detection and prioritization according to potential service impact • Analyze service usage to understand trends and maximize revenue • Respond more quickly to customer complaints e2e visibility and common OSS applications ensures network availability NetAct Accedian Agent The NetAct solution includes a software component known as the Accedian Agent. The Accedian Agent is a mediator between NetAct and the Network elements to be managed The Agent is developed using the Nokia Siemens Networks Java based O&M Agent that is used for other NetAct integrations. The Accedian Agent provides functionality to discover the MetroNID, MetroNODE 10GE units and configured Layer 2 and Layer 3 services (circuits) based on IP address range input. Once discovered the devices and circuits are uploaded to the NetAct database with one operation. Fraud analysis Vehicular management Data WH Each device and L2/L3 circuit is a managed object with NetAct. The circuits are assigned a unique NetAct ID based on the name of the circuit configured within the device. NetAct Monitoring NetAct monitoring applications are used to display the network topology and process/view fault and event data. Nokia Siemens Networks NetAct™ provides flexible view creation with Layer 2 Ethernet and Layer 3 IP service visibility The NetAct graphical views are easily adjustable to the different monitoring needs from network-wide monitoring to the element and circuit level, In the upper level views users can quickly see the general alarm situation of the managed network. Moving to a sub-view shows the alarming objects. Network views can contain elements from a single technology area or can be created to show the e2e physical network connectivity and L2/L3 circuits helping with fault detection, isolation and restoration of service time. NetAct Alarm Monitor The NetAct Alarm Monitor application presents the active alarm situation of the network as a sorted list. The sorting of the list is based on the alarm severity class and alarm time stamps (generation time of alarms in the element or their insertion time into the NetAct alarm database). Alarm Monitor provides the operator with the possibility to acknowledge and cancel alarms, launch additional applications and to open the related Alarm Manual page for further details on the alarm or actions to be taken. NetAct Alarm History Alarm history handling provides the user with means to investigate the possible causes of faults to gain a clearer understanding of the general status of the network system and the nature of the problems that are active. After the alarm information is collected and monitored in NetAct, the user can carry out an analysis of the fault situation by performing various user-defined searches and queries to the alarm database. NetAct Alarm Correlation NetAct Alarm Correlation reduces manual alarm handling and the workload of monitoring personnel by automating the management of the alarm flow. You can implement operator-specific correlation rules to best suit your needs. Element Manager Launch NetAct Element Manager Launch enables the User to select from a command line interface session or web based user interface that provides the ability to execute Configuration Management tasks. These tasks include initial device configuration, configuration changes, service provisioning and test, software upgrades and configuration back-up. Using the Element Manager launch, the user is able to view the current status of the PAA results in real time including one and two way delay, delay variation and packet loss. Key Features • Discovery of L2 & L3 services configured in the mobile backhaul and Core domains • Real-time fault status monitoring with CFM • SLA violation threshold crossing alerts for delay, delay variation & packet loss • Network wide views covering Radio Access, Mobile Backhaul and Core • Cross domain alarm correlation e2e reporting and common OSS applications ensures network performance SLA Assurance In addition to the service assurance capabilities provided by the NetAct Monitoring applications for Accedian, the solution enables NetAct Reporting applications to collect and Report on key performance criteria to ensure SLA’s are not violated. NetAct Fault Management Reports Fault management reports (FM Reports) provide the user with a web based interface to see snap shots of the fault status at any given time. The statistical survey of alarms provides information that allows the user to identify problems in the network, and to take corrective actions to improve the network performance. The user can define the scope of the report, for example, the time frame or the network elements and L2/L3 circuits. Alarms can be selected by alarm class and alarm status (active, or all alarms). Report Builder Report Builder is the central application of the NetAct Reporting system. It allows the user to: Create and manage KPIs Create and manage reports Manage the permissions to access data Run reports. The easy-to-use graphical user interface and the use of a report creation wizard enables even inexperienced SQL users to create ad-hoc reports with the NetAct Report Builder. This application is designed to run a broad range of different reports on the performance data of different network technologies. Although it is possible to use the NetAct Report Builder for ad-hoc queries for example for troubleshooting, the main purpose is to administer the reporting environment. Reports for Accedian include support of the PAA and Service OAM performance indicators: Delay (Min, Max & Average) Delay Variation (Min, Max & Average) Delay & Delay Variation Exceeds – Number of times the SLA threshold has been exceeded One & Two Way Delay & Delay Variation Packet Loss samples & gaps Packet Loss Ratio IGMP Join & Leave Delay Report Explorer NetAct Report Explorer combines the functionality of NetAct Report Browser and KPI Browser. The Report Explorer is a web interface, acting also as a reporting portal. NetAct Report Browser allows viewing any report created with Report Builder. Also URL links to other reports and sources can be included to the reporting portal. NetAct Report Explorer can provide the same report to several different user groups by running the reports on a daily, weekly or monthly basis, or generating summary reports. The tool allows operations like sorting of the resulting data rows, or changing the time selection of a given report. NetAct Report Explorer allows easy access to management level information, and it also serves as a starting point for detailed troubleshooting. Key Features • Mobile Broadband individual traffic flow level reporting • Accedian probes defined with P-bit of VLAN tag or DSCP value • Microsecond accuracy • 15 minute history bucket collection • Raw & aggregated data (hour, day, week) • Web based alarm & event trending view with FM Reports Technical Details & Ordering Items Technical Details Nokia Siemens Networks NetAct Accedian Agent Nokia Siemens Networks NetAct OSS5.4 CD2 Accedian Agent Features The Accedian Agent is used as a mediator between the managed network elements and NetAct. It provides the ability to discover the managed network including the configured Layer 2 and Layer 3 services (circuits) Discovery using ICMP and SNMP Accedian MetroNID and MetroNODE 10GE discovery Layer 2 Ethernet and Layer 3 IP discovery Topology upload to NetAct Alarm and event data collection and forwarding to NetAct Performance data collection and forwarding to NetAct Accedian Agent Installation Environment NetAct supports multiple Accedian Agents which can be distributed throughout the network on standalone Windows or Linux servers Microsoft Windows 2008 Server R2 Red Hat Enterprise Linux AS release 4 or later Sun JRE 1.6.0_25 or later 4GB RAM minimum recommended 80G free hard disk space recommended Nokia Siemens Networks Java O&M Agent 3.4 version 8.0 or later Accedian Agent Capacity 500 Accedian MetroNID / MetroNODE 10GE units per Agent Refer to NetAct scaling and capacity guidelines for NetAct capacity Sales Item Code NetAct Monitoring Topology upload Managed Object Browser Hierarchical Top Level User Interface views for MetroNID and MetroNODE 10GE and L2/L3 services (circuits) E2E cross domain management (Radio, Core & Mobile Backhaul) View creation and maintenance with Network Editor Alarm Monitor Alarm Manual Pages Maintenance Region Maintenance Mode Alarm History and FM Reports Alarm sorting and filtering Alarm acknowledge and unacknowledged Alarm cancel Alarm resynchronization Alarm correlation and FM rules Network element health, port health, link status, performance assurance and connectivity fault management alarm handling User defined threshold crossing alerts (service violation) Alarm forwarding to email Alarm Trouble Ticket creation Element Manager launch – CLI/SSH and Web/HTTP Alarm forwarding to NetAct NBI (3GPP) NetAct Reporting Measurement data collection via SNMP and CSV Measurement data storage and management Raw and aggregated data at hour, day, week Reporter Builder and editor Reports viewed in NetAct Reporter as graph, bar, line and pie charts with Microsoft Excel option L2/L3 service (circuit) unicast and multicast reporting including PAA and SOAM 15 minute history bucket collection Real time view with Packet Performance Assurance Web User Interface launched from NetAct views Top-N Reports e.g. worst performing circuits Min, Max, Average and Exceeds for Delay, Delay Variation and Packet Loss One and Two Way measurements with microsecond accuracy IGMP Join and Leave Min, Max, Average and Exceeds PM data forwarding via NetAct NBI (MDE/XML) NetAct Ordering Codes for Accedian Sales Item Description OSSW2912 OSSW2913 OSSW3087 OSSW3088 OSSW3089 OSSW3090 Note: Accedian devices not included in the above NetAct Mobile Backhaul Monitoring BSW NetAct Mobile Backhaul Reporting BSW Monitoring ASW for MetroNid LTU Monitoring ASW for MetroNode LTU Reporting ASW for MetroNid LTU Reporting ASW for MetroNode LTU Nokia Siemens Networks Karaportti 3, FIN-02610 ESPOO FINLAND Copyright 2012 Nokia Siemens Networks. 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