1. No category

GENERAL CONDITIONS
GENERAL CONDITIONS OF
“RESPALDA TU VIAJE NACIONAL”
Service offered by Arsa Asesoría Integral Profesional, S.A. de C.V. (“IKE Asistencia”) and Seguros Inbursa, S.A. de C.V., Grupo Financiero Inbursa (“Inbursa”). Concesionaria Vuela Compañía de Aviación, S.A. de C.V.
(“Volaris”), its affiliates and/or subsidiaries shall not be responsible for the acts and/or omissions which result from the performance of these services and/or its consequences.
In order to use the services of Respalda tu Viaje, the number of insurance and assistance certificate shall be
the same number of your booking code (“PNR”).
This service includes the following coverages:
INSURANCE COVERAGES PROVIDED BY SEGUROS INBURSA*:
Insurance for Accidental Death in public transportation (for individuals older than 12 years) up
to the amount of $100,000 Mexican pesos.
Funeral expenses (for individuals older than 12 years) up to the amount of $10,000 Mexican
pesos
Insurance for Cancellation and/or Interruption of Flight due to Death and/or Accident (of the
holder or relatives on the first degree) up to the amount of $1,000 Dlls.
Refund of Medical Expenses for Personal Accidents up to the amount of $25,000 Mexican
pesos
Refund of Medical Expenses caused by a Disease, up to the amount of $20,000 Mexican pesos
A deductible of $500. Mexican pesos shall be applied.
* FOR MORE INFORMATION ABOUT TERMS AND CONDITIONS OF COVERAGES, CLICK HERE OR
VISIT THE WEBSITE www.inbursa.com.
ASSISTANCE SERVICES:
Telephone medical assistance
Medical assistance at the place of residence, hotel or place of accommodation
Medical references
Concierge service
Hotel expenses caused by convalescence, accident or disease
Assistance on the search, location and recovery of baggage
Immediate assistance for the registration, report, and substitution or process of traveler
checks and/or credit cards due to theft or loss.
Assistance regarding loss of official documents with migration officers and authorities
Hotel due to lost flight
Taxi due to lost flight
Personal legal assistance for passenger theft and burglary
Funeral legal assistance
SCOPE: Respalda tu viaje has a coverage that reaches all the territory of the Mexican Republic and the
United States of America.
“IKÉ ASISTENCIA” shall render assistance services to the VOLARIS passengers who hire the service called “Respalda tu viaje”, under the following terms and conditions:
Chapter 1. DEFINITIONS
For the effects of the document herein, the following definitions shall be applied:
Insured Passenger: Person who accepts and acquires the service “Respalda tu viaje” during the purchase process of the service of air transportation for passengers rendered by VOLARIS.
A Segment: It is the coverage that starts 24 (twenty four) hours prior to the scheduled hour published
in VOLARIS website (www.volaris.com.mx) for the departure of a flight and ends 24 (twenty four) hours
following the hour shown in the Schedule for the arrival of a flight to its destination.
Two segments (round trip): It is the coverage that starts 24 (twenty four) hours prior to the
scheduled hour in VOLARIS website (www.volaris.com.mx) for the departure of a flight and ends 24
(twenty four) hours following the hour shown in the schedule for the arrival of a flight to the place of
origin understanding, as such, the home or travelling initial point. Said coverage includes all lodging at
the destination.
No Show: The booking of air transportation service which is not used shall be considered as a
cancellation; therefore, the same rules and charges shall be applied.
Territory: The assistance services provided by IKÉ ASISTENCIA shall cover the whole Mexican
Republic and the United States of America.
Chapter 2. MEDICAL ASSISTANCE COVERAGES
1.
TELEPHONIC MEDICAL ASSISTANCE
In case that the Insured Passenger requires medical assistance, the medical staff of IKÉ ASISTENCIA shall
instruct him or her by telephone regarding any medical situation. Information about the substances contained
in the patent medicines and the laboratory test results shall be supplied.
This service shall be available in the whole Territory, with an unlimited number of contingencies.
2.
MEDICAL VISIT AT THE DOMICILE, HOTEL OR PLACE OF ACCOMMODATION
Should the Insured Passenger suffer an accident or disease causing injuries or traumas which prevent the
passenger to move to any hospital or clinic, IKÉ ASISTENCIA shall coordinate a visit of the doctor to the
Insured Passenger’s domicile, hotel or place of accommodation or shall coordinate the visit of the Insured
Passenger to a doctor’s office with preferential costs for such Insured Person.
This service shall be subject to the availability of the local legislation, with an unlimited number of
contingencies.
This service is available only in the Mexican Republic. Information about hospitals shall be provided within the
United States.
3.
MEDICAL REFERENCES
IKÉ ASISTENCIA shall supply the Insured Passenger coordination and references about doctors, clinics,
hospitals, pharmacies, and cabinets as well as instruction on the use of medication, first aid, diseases,
nutrition, pathologies, vaccination schemes, clinical laboratory analysis, and clinical analysis, and complete
health services at a preferential cost.
The service is available only in the Mexican Republic. Only references shall be provided in the United States of
America. The service shall be performed with an unlimited number of contingencies.
Chapter 3. ASSISTANCE SERVICES IN NATIONAL AND INTERNATIONAL FLIGHTS
1.
CONCIERGE SERVICE
IKÉ ASISTENCIA supplies the following information regarding the main tourist destination to the Insured
Passenger:
Timetables and bookings at the most exclusive museums of the main cities of the world, sports events, and
shows, as well as information on the worldwide weather, emergency institutions and funeral homes, airports
and bus stations, Mexican consulates and offices to carry out proceedings before the competent authorities.
Bookings in restaurants, cultural or sports events, theatres, concerts in Mexico and the main cities of the world.
Assistance in the purchase and delivery of gifts, floral arrangements, and appliances.
All Expenses shall be covered by the Insured Passenger.
This service shall be available in the whole Territory, with an unlimited number of contingencies.
2.
HOTEL EXPENSES REQUIRED DUE TO CONVALESCENCE, ACCIDENT OR DISEASE
In case that, due to an accident or disease suffered by the Insured Passenger, during the validity of Respalda
tu viaje, in accordance with its hiring in one or two segments, the treating physician recommends absolute rest
at his or her discharge. IKÉ ASISTENCIA shall cover the hotel expenses of the Insured Passenger to the
maximum amount of the coverage.
Service must be requested and coordinated by IKÉ ASISTENCIA’s booth. Otherwise, the Insured Passenger
must request the refund, according to the Refund Policies stated by IKÉ ASISTENCIA, are later mentioned.
The service available in all the Territory shall be applicable for a daily maximum amount of $1,300.00 (ONE
THOUSAND, THREE HUNDRED PESOS 00/100, Mexican National currency) or the equivalent amount in
United States dollars, limited to five consecutive hotel nights and a single convalescence case during the
validity of the coverage, which shall apply only during the trip, when the passenger has indeed took the flight.
3.
ASSISTANCE FOR THE SEARCH, LOCATION, AND RECOVERY OF BAGGAGE
IKÉ ASISTENCIA shall advise the Insured Passenger about the proceedings in order to find lost or delayed
baggage, as well as to send it to the Insured Passenger´ s domicile, hotel or place of accommodation.
The service is available in the whole Territory, with an unlimited number of contingencies. The Insured
Passenger shall cover all additional charges.
4.
IMMEDIATE ASSISTANCE FOR THE REGISTRATION, REPORT, AND SUBSTITUTION OR
PROCESS OF TRAVELER CHECKS AND/OR CREDIT CARDS DUE TO THEFT OF LOSS
IKÉ ASISTENCIA’s booth shall advise the Insured Passenger by telephone about the proceedings in order to
replace or request documents or cards. This service operates with a database where the Insured Passenger
may protect essential information (such as the passport number, etcetera), which shall be further useful for the
replacement in case of loss.
The service is available in the whole Territory, with an unlimited number of contingencies. All additional
charges shall be paid by the Insured Passenger.
5.
ASSISTANCE REGARDING A LOSS OF OFFICIAL DOCUMENTS WITH MIGRATION OFFICERS
AND AUTHORITIES
In case of theft or loss of documents which are essential to continue the trip, like passport, visa, plane tickets,
etc., telephone and mail assistance shall be provided to the Insured Passenger regarding the proceeding
necessary to achieve the recovery or reprinting of lost or stolen documents.
The service is available in the whole Territory, with an unlimited number of contingencies. All additional
charges shall be paid by the Insured Passenger.
6.
HOTEL DUE TO LOST FLIGHT
In case the Insured Passenger LOSES HIS OR HER FLIGHT due to force majeure or acts of God (NO
SHOW), HOTEL expenses shall be covered (only for the Insured Passenger) for a maximum of $1,300.00
(ONE THOUSAND, THREE HUNDRED PESOS 00/100, Mexican national currency) for national trips or the
equivalent of said amount in United States dollars in case of international trips.
Service shall be coordinated upon prior request to IKÉ ASISTENCIA’s booth; otherwise, the Insured
Passenger must request the refund by delivering the necessary receipts, pursuant to the Restitutions Policy of
Iké Asistencia, mentioned as follows.
This service SHALL NOT APPLY to any change of flights, only NO SHOW. All exceeding expenses shall be
covered by the Insured Passenger, who shall have a term of 30 days maximum from the end of his or her trip
to claim for his or her benefits.
The service shall be available within the whole Territory.
7.
TAXI DUE TO LOST FLIGHT
In case the Insured Passenger LOSES HIS OR HER FLIGHT due to force majeure or acts of God (NO SHOW)
expenses of land transportation TAXI shall be covered (exclusively for the Insured Passenger), to the
maximum amount of $300.00 (THREE HUNDRED PESOS 00/100, Mexican national currency) for national
trips or the equivalent amount in United States dollars regarding international trips, for event, limited to two
events per hiring.
This service shall operate by a direct payment in the Federal District or by means of a refund in the rest of the
Mexican Republic and the United States of America. All exceeding expenses shall be covered by the Insured
Passenger. In case of a refund, the Insured Passenger must request the refund by delivering the necessary
receipts, pursuant to the Restitutions Policy of Iké Asistencia, mentioned as follows.
This service SHALL NOT APPLY to any change of flights, only NO SHOW, and the Insured Passenger shall
have a term of 30 days maximum from the end of his or her trip to claim for his or her benefits.
.
8.
PERSONAL LEGAL ASSISTANCE FOR PASSENGER ROBBERY AND BURGLARY
If, while this coverage is in force, the Insured Passenger is victim of a theft of his or her personal effects,
including his or her home, IKÉ ASISTENCIA shall send an attorney to help the Insured Passenger file a
complaint before the local authorities. Assistance shall be provided exclusively for criminal proceedings and
the latter shall be followed up until such proceedings conclude before the corresponding authorities.
The attorney shall be sent only within the Mexican Republic. Only telephonic assessment to carry out
proceedings before the corresponding authorities shall be given regarding destinations to the United States of
America.
The service shall be provided with an unlimited number of contingencies.
9.
FUNERAL LEGAL ASSISTANCE
Should the Insured Passenger decease while this coverage is in force, IKÉ ASISTENCIA shall send an
attorney to help the Insured Passenger’s relatives to perform all necessary legal formalities and proceedings
for the transfer to the Mexican Republic or the repatriation to the place of residence and burial of the Insured
Passenger.
This coverage includes telephone assistance and the fees of an attorney of IKÉ ASISTENCIA network, only in
the Mexican Republic, whenever necessary as a support in order to help the relatives of the deceased
passenger with the proceedings. The payment of rights, copies or other related expenses is not included.
The service is available within the whole Territory, with an unlimited number of contingencies.
Chapter 4. INSTRUCTIONS TO APPLY FOR ASSISTANCE
In case assistance is required and before performing any action, the Insured Passenger must call the following
telephone numbers, during the 24 hours of the day, the 365 days of the year:
MEXICO CITY: 5480 0782
LOCAL PHONE CALL: 01800 48 00 782
INTERNATIONAL PHONE CALL: 1 877 2971 579
Telephone bilingual (English and Spanish) assistance shall be provided.
Please provide the following data:
Name and number of the booking code (“PNR”) or flight number.
Location and telephone number where you can be contacted, including area code.
Describe the problem and kind of assistance you require.
Place where the eventuality took place.
In case you are a relative of the Insured Passenger, indicate your relationship with the Insured
Passenger.
Elements considered necessary to locate the Assistance Situation or the Insured Passenger, as
well as to cooperate with the appropriate follow-up of the case before the respective authorities.
Refrain to celebrate arrangements or make expenses without consulting IKÉ ASISTENCIA.
The medical staff of IKÉ ASISTENCIA shall have free access to the medical files and records.
Whenever such access is denied, IKÉ ASISTENCIA shall have no obligation to perform any
Assistance Service.
Any other document required by IKÉ ASISTENCIA or SEGUROS INBURSA provided it is
reasonable in accordance with the applicable law.
The Insured Passenger shall be responsible to provide true and reliable information.
Inbursa Specialized Unit
You may contact the Specialized Unit of Seguros Inbursa, S.A. at the telephone numbers 52 38 06 49 in
Mexico City and 01 800 849 1000 in the Mexican Republic, or visit the website www.inbursa.com regarding
any doubt or explanation that has not been solved.
Chapter 4. IKÉ ASISTENCIA RESTITUTION POLICY
Restitutions shall only be paid when one of the following events occur:
a)
IKE ASISTENCIA’s supplier fails to provide the requested service within the fixed times: 45 minutes for
city services, plus the estimated time for the supplier in road services; these times shall be notified to the
Insured Passenger or user, at the moment of requesting the service.
b)
IKÈ ASISTENCIA does not have an available supplier in the area where the Insured Passenger requests
the service.
c)
The Insured Passenger has tried to contact IKE ASISTENCIA’s Telephone Assistance Center and his/her telephone call was not attended; response time: 15 seconds in 90% of outbound calls.
d)
The Insured Passenger cannot request the service because it is an emergency, provided that this
emergency is reported within 24 hours of occurring.
General Requirements:
a)
The User shall present the original invoice under the name of: SERVIASIST, S.A. DE C.V. or under the
name of the Insured Passenger.
For overseas cases, the invoice or note presented by the Insured Passenger to request the refund, shall be
original, contain the name of the service provider and the name of the Insured Passenger or the name of
SERVIASIST, S.A. de C.V.
Note: In all cases, only the invoices with a date of the current or previous month can be processed.
Only the restitution receipts that contain the fiscal requirements provided in Article 29 of the Federation Fiscal
Code shall be valid, as follows:
Name or Corporate Name of the company
Tax Domicile of the company
Federal Taxpayer Number with Tax ID of the company
Pre-printed serial number
Place and Date of issuance
That the receipt is issued for the company: “SERVIASIST, S.A. de C.V.”
Contain Federal Taxpayer Number (RFC) SER0811114H2.
Tax Domicile: Boulevard Adolfo López Mateos 261, Piso 8, Col. Los Alpes C.P. 01010, Delegación
Álvaro Obregón, México, D.F.
Amount and Type or Merchandise or Service Description.
Unit value with number and total amount with number and typed.
Amount and VAT rate in detail.
Printing Date and information about the printer authorized by the Ministry of Treasury (Secretaría de
Hacienda y Crédito Público).
Also, those that the corresponding authority determines due to updates, and the administrative
information (on the back, it shall contain the signature of the person in charge of the area who authorized
the reimbursement and the name of the area), that the Administration and Finance Direction requires.
It shall be the responsibility of the Accounting area to validate that the receipts contain the fiscal and
administrative requirements provide, with an obligation to report the Administration and Finance Direction
about any anomaly or deviation that is detected in the revision.
b) Letter addressed to SERVIASIST, S.A. de C.V. for the attention of the area that is processing the request,
where the reimbursement is requested, mentioning:
For ambulance: cause for the lack of notice, condition, destination, and
For crane and others: cause for the lack of notice, route, information of the vehicle.
c) Account number under the name of the holder (Electronic Transfer Bank Code CLABE of 18 digits, and
name of the bank), in which the reimbursement amount shall be deposited.
d) If the account is located in a foreign bank, the following information shall be required:
Bank name
Account number
Swift
Aba
Iban
If the previous three are not available, Routing number
e) Copy of official ID
f) Copy of the policy
g) Letter of the executive that represents the reimbursement where the previous data and the refunding
amount with numbers and letters is specified.
h) Telephone number and email of the sender, in order to issue a receipt and the communications required.
If the reimbursement is approved, it shall be paid based on the coverage of the account at the moment of
opening, and for no reason should a higher amount be paid.
All documents requited for the reimbursement process shall be sent with attention to:
Lic. Enrique Rubio, SERVICE EVALUATION AREA.
Address: Blvd. Adolfo López Mateos No. 261 piso 8 col. Los Alpes C.P. 01010 Mexico City.
Time to process reimbursements: The area in charge of processing the reimbursement shall have a term of 15
working days to make the deposit in the stipulated account number. After this time, the Insured Passenger
shall be informed by email that the deposit of the authorized amount was performed in the stipulated account
and a copy of the receipt shall be delivered to the Passenger.
GENERAL CONDITIONS OF
“RESPALDA TU VIAJE INTERNACIONAL”
Service offered by Arsa Asesoría Integral Profesional, S.A. de C.V. ("IKE Asistencia") and Seguros Inbursa,
S.A., Grupo Financiero Inbursa ("Inbursa"). Concesionaria Vuela Compañía de Aviación, S.A. de C.V.
(“Volaris”), its affiliates and/or subsidiaries shall not be responsible for the acts and/or omissions deriving from the rendering of the services and/or its consequences.
In order to use the services of Respalda Tu VIaje, the insurance certificate number and the assistance number
shall be the same as their reservation code (“PNR”).
This service includes the following coverage:
INSURANCE COVERAGES PROVIDED BY SEGUROS INBURSA*:
Insurance for Accidental Death in public transportation (individuals over 12 years-old) up to
$100,000 Mexican pesos.
Funerary Expenses (individuals over 12 years-old) up to $10,000 Mexican pesos.
Insurance for Flight Cancelation and/or Interruption due to Death and/or Accident (of the
holder and/or first-line relatives) up to $1,000 dollars.
Reimbursement of Medical Expenses due to Personal Accidents: up to $40,000 Mexican
pesos, deductible of $500 Mexican pesos.
Reimbursement of Medical Expenses due to Illness, up to $40,000 Mexican pesos. Applicable
deductible of $500 Mexican pesos.
Life insurance (death by any cause during the trip) up to $20,000.
* MORE INFORMATION ABOUT TERMS AND CONDITIONS OF COVERAGE CLICK HERE OR VISIT THE
WEBSITE www.inbursa.com.
ASSISTANCE SERVICES:
Assistance in National and International Travels
Administrative assistance
Reservations in restaurants and hotels
Purchase of cinema tickets, presents and flowers
References of locations and time schedules
Information of sports, cultural and show events
Government agencies addresses and telephone numbers
Information prior to travel
Car rental and secure taxis
Information of currency exchange
Payment of hotel due to convalescence
Payment of hotel in case of No Show
Help with baggage recovering
Insurance for loss of personal baggage
Medical insurance (for illness or accident) Inbursa
Flight cancelation (due to death or accident) Inbursa
Protection Infocard
Assistance in case of document loss
Round-trip ticket for a relative due to convalescence
Administrative assistance due to personal documents loss
Taxi in case of No Show
Legal Assistance
Business or home theft
Theft and/or robbery to a person
Legal assistance due to wallet and purse theft
Medical assistance
Land ambulance due to emergency
Telephone medical assistance
Home doctor
Medical references
Specialized assistance
Telephone funerary assistance
Repatriation
Life insurance (according to policy)
Assistance for recovery and cancelation of personal documents (Credit card, checks, etc.)
Assistance in case of official documents loss (migration authorities)
SCOPE: Respalda tu viaje has coverage throughout the Mexican Republic and the United States of America.
“IKÉ ASISTENCIA” shall provide assistance services to VOLARIS passengers that hire the service called “Respalda tu viaje” under the following terms and conditions:
Chapter 1. DEFINITIONS
For the effects of the document herein, the following definitions shall be applied:
Insured Passenger: Person who accepts and acquires the service “Respalda tu viaje” during the purchase process of the service of air transportation for passengers rendered by VOLARIS.
A Segment: It is the coverage that starts 24 (twenty four) hours prior to the scheduled hour published
in VOLARIS website (www.volaris.com.mx) for the departure of a flight and ends 24 (twenty four) hours
following the hour shown in the Schedule for the arrival of a flight to its destination.
Two segments (round trip): It is the coverage that starts 24 (twenty four) hours prior to the scheduled
hour in VOLARIS website (www.volaris.com.mx) for the departure of a flight and ends 24 (twenty four)
hours following the hour shown in the schedule for the arrival of a flight to the place of origin
understanding, as such, the home or travelling initial point. Said coverage includes all lodging at the
destination.
No Show: The booking of air transportation service which is not used shall be considered as a
cancellation; therefore, the same rules and charges shall be applied.
Territory: The assistance services provided by IKÉ ASISTENCIA shall cover the whole Mexican
Republic and the United States of America.
.
Chapter 2. MEDICAL ASSISTANCE COVERAGES
1.
TELEPHONE MEDICAL ASSISTANCE
In case the Insured Passenger requires medical assistance, the medical staff of IKÉ ASISTENCIA shall instruct
him or her by telephone in connection with any medical situation. Information about the substances contained
in the patent medicines and the laboratory test results shall be supplied.
This service shall be available in the whole Territory, with an unlimited number of contingencies.
2.
MEDICAL VISIT AT THE DOMICILE, HOTEL OR PLACE OF ACCOMMODATION
Should the Insured Passenger suffer an accident or disease causing injuries or traumas which prevent the
passenger to move to any hospital or clinic, IKÉ ASISTENCIA shall coordinate a visit of the doctor to the
Insured Passenger’s domicile, hotel or place of accommodation or shall coordinate the visit of the Insured
Passenger to a doctor’s office with preferential costs for such Insured Person.
This service shall be subject to the availability of the local legislation, with an unlimited number of
contingencies.
This service is available only in the Mexican Republic. Information about hospitals shall be provided within the
United States.
3. MEDICAL REFERENCES
IKÉ ASISTENCIA shall provide the Insured Passenger coordination and references about doctors, clinics,
hospitals, pharmacies, and cabinets as well as instruction on the use of medications, first aid, diseases,
nutrition, pathologies, vaccination schemes and/or general health issues, clinical laboratory analysis, and
clinical analysis, and complete health services at a preferential cost.
The service is available only in the Mexican Republic. Only references shall be provided in the United States of
America. The service shall be performed with an unlimited number of contingencies.
4. LAND AMBULANCE DUE TO EMERGENCY
Should the beneficiary suffer a serious illness or accident, such that our medical team recommends
hospitalization, the cost for the land and/or air transfer to the nearest or most appropriate hospital center shall
be organized and covered. If necessary due to medical reasons, such transfer shall be performed under
medical supervision.
1 event per year.
Chapter 3. ASSISTANCE SERVICES IN NATIONAL AND INTERNATIONAL TRAVELS
10. CONCIERGE SERVICE
IKÉ ASISTENCIA supplies the following information regarding the main tourist destinations to the Insured
Passenger:
Timetables and bookings at the most exclusive museums of the main cities of the world, sports events and
shows, as well as information on the worldwide weather, emergency institutions and funeral homes, airports
and bus stations, Mexican consulates and offices to carry out proceedings before the competent authorities.
References of locations and times. Addresses and telephone numbers of government agencies.
Information prior to a trip; information on currency exchange rates. Bookings in restaurants, cultural or sports
events, theatres, concerts in Mexico and the main cities of the world. Assistance in the purchase and delivery
of gifts, floral arrangements, and appliances. Movie tickets.
All expenses shall be covered by the Insured Passenger. This service shall be available in the whole Territory,
with an unlimited number of contingencies
11. ADMINISTRATIVE ASSISTANCE
In case of theft or loss of documents which are essential to continue the trip, like passport, visa, plane tickets,
etc., telephone and mail assistance shall be provided to the Insured Passenger regarding the proceeding
necessary to achieve the recovery or reprinting of lost or stolen documents.
The service is available in the whole Territory, with an unlimited number of contingencies. All additional
charges shall be paid by the Insured Passenger.
3. SECURE CAR RENTAL AND TAXI
In case the Insured Passenger LOSES HIS OR HER FLIGHT due to force majeure or acts of God (NO SHOW)
expenses of land transportation, that is to say a TAXI shall be covered.
This service shall operate by a direct payment in the Federal District or by means of a refund in the rest of the
Mexican Republic and the United States of America. All exceeding expenses shall be paid by the Insured
Passenger. In case of a refund, the Insured Passenger must request the refund by delivering the necessary
receipts, pursuant to the Restitutions Policy of Iké Asistencia, mentioned as follows.
This service SHALL NOT APPLY to any change of flights, only NO SHOW, and the Insured Passenger shall
have a term of 30 days maximum from the end of his or her trip to claim for his or her benefits.
Service at preferential rate.
3.1. TAXI EN CASO DE NO SHOW
In case the Insured Passenger LOSES HIS OR HER FLIGHT due to force majeure or acts of God (NO SHOW)
expenses of land transportation, that is to say a TAXI shall be covered (exclusively for the Insured Passenger),
to the maximum amount of 50 USD regarding international trips, per event, limited to two events per hiring.
This service shall operate by a direct payment in the Federal District or by means of a refund in the rest of the
Mexican Republic and the United States of America. All exceeding expenses shall be paid by the Insured
Passenger. In case of a refund, the Insured Passenger must request the refund by delivering the necessary
receipts, pursuant to the Restitutions Policy of Iké Asistencia, mentioned as follows.
This service SHALL NOT APPLY to any change of flights, only NO SHOW, and the Insured Passenger shall
have a term of 30 days maximum from the end of his or her trip to claim for his or her benefits.
4.- HOTEL PAYMENT IN CASE OF NO SHOW
In case of NO SHOW), IKÈ ASISTENCIA shall cover the hotel expenses of the Insured Passenger up to the
coverage limit.
Service shall be requested and coordinated by IKÉ ASISTENCIA’s booth;; otherwise, the Insured Passenger must request the refund pursuant to the Restitutions Policy of Iké Asistencia, mentioned as follows.
The service shall be available within the whole Territory, up to a maximum amount of $200 USD 1 EVENT.
5.- ASSISTANCE FOR SEARCH, LOCATION AND RECOVERY OF BAGGAGE
IKÉ ASISTENCIA shall advise the Insured Passenger about the proceedings in order to find lost or delayed
baggage, as well as to send it to the Insured Passenger’s domicile, hotel or place of accommodation.
The service is available in the whole Territory, with an unlimited number of contingencies. The Insured
Passenger shall fulfill all additional expenses.
5.1.- INSURANCE FOR PERSONAL BAGGAGE LOSS
In case of personal baggage loss, IKÉ ASISTENCIA shall cover up to a limit of $1,000 USD. Subject to policy
conditions. CARDIF.
6. MEDICAL INSURANCE (DUE TO DEATH OR ACCIDENT)
Amount up to $40,000 pesos (or its equivalent in foreign currency). Subject to policy conditions.
7. FLIGHT CANCELATION (DUE TO DEATH OR ACCIDENT)
Up to $1,000 USD. Subject to policiy conditions
8. INFOCARD PROTECTION
The CARDHOLDER may register credit, debit and commercial cards, and official documents, so that in case
of theft or loss, with only one call, we are able to connect him or her with the issuing companies and/or
government agencies in order to cancel the cards and/or report the documents.
9. ASSISTANCE IN CASE OF DOCUMENT LOSS
In case of theft or loss of documents which are essential to continue the trip, like passport, visa, plane tickets,
etc., telephone and mail assistance shall be provided to the Insured Passenger regarding the proceeding
necessary to achieve the recovery or reprinting of lost or stolen documents.
The service is available in the whole Territory, with an unlimited number of contingencies. All additional
charges shall be paid by the Insured Passenger.
10. TICKET FOR A RELATIVE DUE TO CONVALESCENCE
In the case that the User is in hospital due to Accident or serious Illness, and IKÈ ASISTENCIA’s medical team in coordination with the User’s doctor, recommend hospitalization and this is foreseen for more than 10 (ten) calendar days, IKÈ ASISTENCIA shall process and cover the cost of a round-trip business class ticket
(departure from the city of the user’s permanent residence) for a person that the User appoints, in order to come and stand to his or her side, and shall also organize and cover the accommodation expenses (taxes not
included) of the appointed person.
Up to $200 USD per day, maximum 5 days and round-trip ticket up to $1,000 USD.
Chapter 4. LEGAL ASSISTANCE SERVICES
1.
PERSON ROBBERY AND BURGLARY TO BUSINESS OR HOME
In case that, while this coverage is in force, the Insured Passenger is victim of a theft of his or her personal
effects during the trip, including his or her home, IKÉ ASISTENCIA shall send an attorney to help the Insured
Passenger file a complaint before the local authorities. Assistance shall be provided exclusively for criminal
proceedings and the latter shall be followed up until such proceedings conclude before the corresponding
authorities.
Said attorney shall be sent within the Mexican Republic. Only telephonic assessment to carry out proceedings
before the corresponding authorities shall be given regarding destinations to the United States of America.
The service shall be provided with an unlimited number of contingencies.
Chapter 5. SPECIALIZED ASSISTANCE SERVICES
1.
TELEPHONE FUNERAL ASSISTANCE AND REPATRIATION
Should the Insured Passenger decease while this coverage is in force, IKÉ ASISTENCIA shall provide the
necessary telephone assistance to perform all necessary legal formalities and proceedings in the Mexican
Republic or the repatriation to the place of residence and burial of the Insured Passenger.
The service is available within the whole Territory, with an unlimited number of contingencies.
2.
LIFE INSURANCES
Due to death by any cause during the trip. Amount up to $20,00 Inbursa
1.
ASSISTANCE FOR THE RECOVERY AND CANCELLATION OF TRAVELER CHECKS AND/OR
CREDIT CARDS DUE TO THEFT OF LOSS
IKÉ ASISTENCIA’s booth shall advise the Insured Passenger by telephone about the proceedings in order to
replace documents or cards. This service operates with a database where the Insured Passenger may protect
essential information (such as the passport number, etc.), which shall be further useful for the replacement in
case of loss.
The service is available in the whole Territory, with an unlimited number of contingencies. All additional
charges shall be paid by the Insured Passenger
2.
ASSISTANCE REGARDING LOSS OF OFFICIAL DOCUMENTS BEFORE AUTHORITIES,
ESPECIALLY MIGRATORY AUTHORITIES
In case of theft or loss of documents which are essential to continue the trip, like passport, visa, plane tickets,
etc., telephone and mail assistance shall be provided to the Insured Passenger regarding the proceeding
necessary to achieve the recovery or reprinting of lost or stolen documents.
The service is available in the whole Territory, with an unlimited number of contingencies. All additional
charges shall be paid by the Insured Passenger.