Renault Nordic AB is a wholly owned subsidiary of Renault SAS in Paris, started in 2007 in the Nordic countries. Renault S.A. has a long history and tradition back in time, from 1898. Since 2008 Renault Nordic AB market and distributes cars, light commercial vehicles, spare parts and after sale services with operations of its own. Renault Nordic is now looking for a Warranty & Customer Relations Manager Job Purpose The Warranty & Customer Relations Manager is responsible of developing and managing, within budget, the inbound and outbound customer contact center with the target of maximizing and improving customer satisfaction and retention. The Warranty and Customer Relations Manager will manage the Warranty Department with the overall objective of ensuring fair reimbursement to the Dealer Network, whilst maintaining expenditure within budget objectives and by defined processes. Job Description Customer relations responsibilities        Manage external agencies to provide the requirements for inbound and outbound activity. The anticipation and efficient treatment of customer contacts and their translation into business opportunities. Ensure data capture is of the highest quality. Follow-up on all unsatisfied customers identified via customer surveys. Ensure the ‘Voice of the Customer’ is heard within the business and that the resulting initiatives are correctly applied. Ensure the production of accurate performance reports. To work closely with the Direction Client team in Paris to develop and implement new platforms, systems and strategies that will achieve ROI. Warranty responsibilities     Manage and develop the Warranty Support Team so that the appropriate support and training is given to the Network, to result in correct application of processes on a daily basis. Manage the audit program, and ensure that any financial irregularities found are recovered. Liaise closely with Technical Department to ensure that the correct repair methods are followed by the Network to reduce Warranty expenses. Develop on an ongoing basis, programs to effectively animate the Network in terms of its Warranty expenditure and indicators. Qualifications      Minimum 5 years of experience in the automotive industry. Experience from working with Dealer Network After Sales Management is preferred. Excellent communication, negotiation and presentation skills. Self-motivated and analysis oriented with excellent project management skills. Fluent in Swedish and English. Danish and/or French skills are distinctive advantages. If you find this position interesting and want to apply, or if you have questions, please contact HR at Renault Nordic, [email protected]. When applying please attach your CV and personal letter in English. Union representatives: Daniel Wilhelmsson and Janis Christiansen, 08- 585 752 00