NC TIDE Fall 2014 Conference November 2, 2014-November 5, 2014 Asheville, NC
NC TIDE Fall 2014 Conference November 2, 2014-November 5, 2014 Asheville, NC CONFERENCE INFORMATION REGISTRATION New for the 2014 Fall Conference: NC TIDE is now offering on-line registration with the ability to pay on-line. For on-line registrations, the following procedures MUST be followed: On-line registration is available on the NC TIDE website at www.nctide.org. Follow the on-line instructions to register and pay for the conference. Online registration payments can be made using E-Checks, American Express, Discover Card, Visa, or MasterCard. See below for convenience fee charges. Payments made with credit cards will incur a 2.25% convenience fee charged at the time of payment. NOTE: Once on-line payment transaction has occurred, the convenience fee is non-refundable should you decide to cancel your registration within the allotted timelines. To take advantage of the savings by registering 4 individuals for the full conference and receiving the 5 th registration free or registering 3 CFAC individuals and receive one staff member registration free (Please see below “Additional Registration Information” for more details), please click “keep shopping” immediately upon finishing the step to register one person. By using the “keep shopping” feature you can add another person and register all individuals together. Unfortunately if you chose to take advantage of this offer, you will not be able to pay with a credit card. You should print the registration forms and send the forms with the appropriate payment to Marilyn Brothers (see below for address). Additional forms of payment accepted include: personal/business check or cashier’s check and should be mailed to: Marilyn Brothers, NC TIDE, P.O. Box 2001, Cary, NC 27512-2001. REMEMBER: When mailing payment, you must include a copy of the on-line registration with your check to ensure accurate posting and confirmation of registration. As in previous years, you may continue to register in the traditional manner by mailing the below registration form with payment to: Marilyn Brothers NC TIDE P.O. Box 2001 Cary, NC 27512-2001 ADDITIONAL REGISTRATION INFORMATION SAVINGS!!!!!!! – Register 4 individuals for the FULL conference from only your agency and get the 5th registration from your agency FREE. (Note – one day registrations do not count.) SEE BELOW ADDITIONAL SAVINGS!!!!-Register 3 CFAC individuals for the FULL conference from only your agency and get one staff member from your agency registration FREE. (Note-one day registrations do not count.) SEE BELOW In order to receive your FREE registration: Correct payment (based on membership status) must be submitted with registration forms. ALL forms must be received TOGETHER and the packet of mailed registrations and payment must be “received” by October 29, 2014 (be sure to mail your registration and payment in advance to ensure receipt by this date). To receive Early Registration rates, payment must be postmarked by October 20, 2014. NOTE: Does not apply to walk-ins at the conference. No refunds for a cancellation. In order to be considered registered for the conference, correct payment must be received with completed registration form. Individuals will not be registered for the conference until accurate full payment (based on membership status) is made. For paper registration, please be sure to include (please print clearly) your email address on the registration form so that a confirmation can be sent to you. If you have mailed your registration but have not received a confirmation, contact Marilyn Brothers at [email protected] or by phone at 919-740-9435. Otherwise, if payment has not been received (regardless that you think it is in the mail), you will be required to pay registration fee upon arrival at the conference. On-site registration will be available at the conference – payment by check or cash (see rates below for on-site registration). There will be a $25 returned check fee. NOTE: A full conference registration cannot be shared among multiple individuals. One-day registrations are designed to accommodate one-day attendees. Each individual attending conference must be registered either as a one day or for the full conference. ATTENTION: Each person registered for conference must individually pick up his or her registration packet at NC TIDE check-in. REGISTRATION FEES: Postmarked Early Registration by October 20, 2014 Postmarked October 21, 2014October 29, 2014 NC TIDE Member (LME/MCO, Provider, DHHS) – be sure you are a “2014” member* Non-Members (LME/MCO, Provider, DHHS, others) $ 160.00 $ 185.00 $ 190.00 $ 215.00 One Day (LME/MCO, Provider, DHHS) $ 105.00 $ 130.00 On-site “Full” Registration (member or non-member) – Payment in hand only. On-Site Rates $235.00 CANCELLATION POLICY: Registration fees, less a $15 administrative fee, will be refunded if request is received by 5 pm October 13, 2014. October 14, 2014-October 17, 2014 refunds less a 50% cancellation fee will be honored at your request. No requests for refunds will be accepted after 5 pm October 17, 2014. Substitutions will be allowed upon request. To discuss a substitution cancellation, call Marilyn Brothers at 919-740-9435 (phone) or by e-mail at [email protected] HOTEL INFORMATION: The NC TIDE Fall 2014 Conference will be held at the Crowne Plaza Tennis and Golf Resort. (One Resort Drive, Asheville, NC 28806) Reduced room rates are available until the cut-off date of September 31, 2014: Rooms are $109.00 per night for Run of the House rooms. This is a random combination of double/doubles and king bedded rooms and various view types. Room assignments in most case are made at the time of check-in by the front desk. Any request of room type is only a request and is no way guaranteed by The Resort. ALL ROOMS ARE NONSMOKING. Online reservations: To book on-line, go to www.nctide.org and click on the link for online reservation. NC TIDE 2014 Fall Conference www.nctide.org 2 The Crowne Plaza Resort has reserved a block of 139 rooms. The 139 rooms block at the NC TIDE rate is on a FIRST COME FIRST RESERVED basis until the block is full or the September 31, 2014 cut-off date. PLEASE RESERVE YOUR ROOM NOW to ensure that you receive this special NC TIDE rate. To make reservations prior to September 31, 2014, the reservation number is 888-233-9527 (toll free) 7 days, 7a.m.-11p.m. and mention the group name-NC TIDE or block code: N14. After September 31, 2014 you must call 800-733-3211 Monday-Friday, 9 a.m. -5 p.m. for reservations assistance. The Resort has a 24-hour cancellation policy. Individual reservations cancelled less than 24 hours prior to arrival will be charged for one-night’s stay. The Resort requires 24-hour notice for early departure. Individuals checking out early without 24 hours notice will be charged a $50.00 early departure fee. All reservations must be accompanied by a first night room deposit or guaranteed with a check or major credit card. Hotel will not hold any reservations unless secured by one of the above methods. Guest room check-in/check-out time is as follows: Check-in Time After 4:00 PM Check-out Time: Before 11:00 AM For special consideration on VIP rooms or luggage storage, please contact your Crown Meetings Director in advance of this need. CONTACT INFORMATION: If you need further information on the conference, please contact the following: Hotel/reservation questions contact: Exhibitor questions contact: Membership questions contact: Conference registration questions contact: Provider questions contact: NC TIDE 2014 President: Cathy Macemore Brenda Pittman Marilyn Brothers Marilyn Brothers Gayle Mahl Jill Queen [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] 919-218-7284 910-298-7158 919-740-9435 919-740-9435 704-476-4136 704-721-7015 Additional Information: Should you need additional registration information, forms, or agenda, they are available on our website at www.nctide.org . All updates concerning the conference (i.e., agenda changes, weather) will also be posted on our website. PLEASE share the registration agenda with other interested parties. IMPORTANT NOTE TO ALL IN ATTENDANCE: NO AUDIO or VIDEORECORDING of sessions without written permission from the speaker and prior approval of the NC TIDE Executive Committee. NO SOLICITATION verbally or distribution of company materials in sessions or at other sponsored NC TIDE events unless you are a registered exhibitor. Failure to adhere to this request could result in your being asked to leave the conference. Conference room temperatures vary. Please wear layered clothing to ensure your personal comfort. **Visit the NC TIDE website at www.nctide.org for conference updates and/or changes** NC TIDE 2014 Fall Conference www.nctide.org 3 NC TRAINING, INSTRUCTION, DEVELOPMENT, AND EDUCATION (NC TIDE) FALL 2014 CONFERENCE NOTE: Remember “Target Audience” should be used to give one a general idea who may gain the greatest value from the session. In the event your position/title is not listed in the “Target Audience” but your interest is peaked by the session description and session objectives, please attend the session. We believe that all the sessions presented at the Fall Conference will be beneficial to anyone who attends. SUNDAY, November 2, 2014 5:00 – 7:00 P.M. EARLY REGISTRATION –Laurel Registration Desk 8:30 – 11:00 P.M. HOSPITALITY SUITE –Thomas Wolfe-Room 220-Exhibitor Sponsored Event “Come and visit with friends and meet new NC TIDE participants” MONDAY, November 3, 2014 7:45 – 8:45 A.M. CONTINENTAL BREAKFAST-Mt. Mitchell/Roan Room-Exhibitor Sponsor Event 7:45 – 8:30 A.M. Come meet and mingle with the NC TIDE Exhibitors. See what their services and products can do for you! Make sure to be there as door prizes will be given!! 7:15 – 3:00 P.M. REGISTRATION – Laurel Registration Desk 8:30 – 8:45A.M. WELCOME and BUSINESS MEETING Jill Queen, Quality Monitoring Manager, Cardinal Innovations 2014 NC TIDE President Monday- 8:45 A.M. – 10:00 A.M. – JOINT SESSION OPENING KEYNOTE ADDRESS SPEAKERS: Dave Richard, Deputy Secretary of Behavioral Health and Developmental Disabilities Services Courtney Cantrell, Director, Division of MH/DD/SAS DESCRIPTION: Evolution continues in the world of Mental Health, Intellectual/Developmental Disabilities, Substance Use/Abuse Services and Integrated Care. In this session, you will be provided an update regarding what is happening at the state level and provide perspective on the plan for moving forward in the areas of Mental Health, Developmental Disabilities, Substance Use/Abuse Services and Integrated Care. Presenters will cover recent policy issues, legislative issues, budget issues, and discuss how these will affect the future direction of the behavioral health system in North Carolina. Time will be allowed for questions from participants. 10:00 – 10:15 A.M. NC TIDE 2014 Fall Conference BREAK: EXHIBITOR VISITATION- Mt. Mitchell/Roan Room www.nctide.org 4 Monday- 10:15 A.M. – 11:45 A.M. – BREAKOUT SESSIONS (Choice of 5 Breakout Sessions) Track 1 SESSION: Bridging The Gap In Services SPEAKER: Brandon Wilson, Regional Training Coordinator and State Veterans Service Officer, NC Division of Veterans Affairs DESCRIPTION: This session will give an overview of the North Carolina Division of Veterans Affairs and the Department of Veterans Affairs. The session will discuss all VA benefits available to veterans and their dependents to include healthcare, disability, pension/aid and attendance, education and burial. It will also cover North Carolina benefits such as State Scholarships and DMV. Most importantly it will give you the tools and resources to better aid this population and assist them in obtaining these services they are eligible for along with the behavioral health and other integrated services they may need. SESSION OBJECTIVES: Participants will: 1. receive a NCDVA overview; 2. learn about the Veterans Affairs Organizational Structure; 3. learn about the VA Benefits Summary to include: a. healthcare; b. disability; c. pension/aid and attendance; and d. education 4. receive information regarding the collaboration of agencies/services TARGET AUDIENCE: Anyone interested in learning about the services offered by the Department of Veterans Affairs to the veterans and their dependents. Providers concerned with the overall care of our veterans and looking for opportunities to better serve this population as well as the important contacts for their region concerning all these VA benefits. . Track 2 SESSION: Most Useful Excel Commands SPEAKER: Tommy Harrington, President, CompuHELP DESCRIPTION: Learn the easy-to-use commands that make Excel most productive. You will be amazed at all Excel’s commands for working with data and information. Discover commands for entering, editing, manipulating, and summarizing data in seconds. GOTO Special is an essential command for Excel users. Learn special techniques for using Excel’s commands to “clean up” imported data and save hours of work. Learn about the command to fix “Words That Look Like Numbers” which you can be used to fix many problems when importing data from other programs and the internet. The Data Filter Advanced command is one of the most important commands for all Excel users to master. Use Special commands to select specific data within worksheets. Many shortcuts, techniques, and tips designed to make it easy to work with Excel’s commands and save you time. SESSION OBJECTIVE: Participants will learn some of Excel’s best commands such as how to use GOTOSpecial command, consolidating data, fixing words that look like numbers, using a filter, replace command, removing duplicate records, data filter advanced, and subtotals summarize information NC TIDE 2014 Fall Conference www.nctide.org 5 TARGET AUDIENCE: Any person who uses Excel with their work responsibilities or those who are interested in learning about Excel. Track 3 SESSION: Where ASAM Meets The Road SPEAKER: Kevin Oliver, CEO, Phoenix Counseling and Crisis Centers DESCRIPTION: Implementing new ASAM Treatment Criteria in a managed care environment. The training will focus on maintaining the fidelity of function within ASAM criteria not for reimbursement, but clinical guidelines. The session will focus on the six dimensions in regards to addiction, co-occurring and adolescent services. SESSION OBJECTIVE: The session will include a discussion regarding ASAM and maintaining the fidelity of functions within ASAM criteria. TARGET AUDIENCE: LME-MCOs and providers Track 4 SESSION: PI In A Managed Care Environment SPEAKER: Patrick Piggott, Section Chief, Program Integrity, Division of Medical Assistance DESCRIPTION: This session will provide an overview of Program Integrity’s role in managed care and include a discussion of current findings. SESSION OBJECTIVE: To understand program integrity requirements and expectations in managed care and explore current findings in the North Carolina system. TARGET AUDIENCE: Providers and LME-MCO staff Track 5 SESSION: People With Intellectual Disability And Autism In The Criminal Justice System: Risky Business SPEAKER: J. Gregory Olley, PhD, Psychologist, Carolina Institute for Developmental Disabilities and a Clinical Professor in the Department of Allied Health Sciences at the University of North Carolina at Chapel Hill. DESCRIPTION: This presentation will describe the various roles that people with developmental disabilities may play when they encounter the criminal justice system. Each of these roles involves matters of risk, vulnerability, and potentially very serious outcomes. The presentation will discuss these risks and preventive steps that can be taken by people with disabilities, family members, service providers, courts, and law enforcement officers. SESSION OBJECTIVE: Greater understanding of the ways in which people with disabilities may encounter the criminal justice system. Steps that can be taken to prevent such contacts. Information for parents, advocates, and law enforcement to better understand the vulnerabilities of people with autism, intellectual disability, and other disabilities. NC TIDE 2014 Fall Conference www.nctide.org 6 11:45 A.M. – 1:15 P.M. LUNCH ON YOUR OWN’ Monday- 1:15 P.M. – 2:45 P.M. – BREAKOUT SESSIONS (Choice of 5 Breakout Sessions) Track 1 SESSION: SPEAKERS: PART 1-Trending NEXT: Behavioral Health Technology Kristin Sunanta, CEO, EverythingEHR, Behavioral Health EHR Advisor Debbie Henderson, CEO, Manna Health Professional Services/Advisor Mental Health Billing Julie Ann Keiper, Consultant Tech Strategies/Advisor Mental Health HIPAA DESCRIPTION: This panel of experts in the business of mental health technology will provide their perspectives on the technology issues affecting mental health. Electronic Health Records software, HIPAA, Meaningful Use, Billing: "What is trending next!?" The presenters are here for you! Come with questions--Leave with answers and an action plan. SESSION OBJECTIVES: 1. offer vendor-neutral advice on the latest issues that affect everyday practice management; 2. receive guidance on HIPAA, Practice Management, Behavioral Health EHRs, Billing and Credentialing as they relate to the unique needs of behavioral health providers; and 3. open question and answer period to follow presentations. TARGET AUDIENCE: Providers, administrative staff and management providers, and Management Track 2 SESSION: Excel Functions And Formulas SPEAKER: Tommy Harrington, President, CompuHELP DESCRIPTION: Functions and formulas are the most important part of Excel worksheets. Discover the functions that are most useful when getting your daily work done. Learn to use VLOOKUP and other functions that might do the same job in better ways. Learn functions that can solve problems when importing data. You’ll discover functions that save hours of time when creating routine summaries. Become an expert on the most useful Excel functions. SESSION OBJECTIVES: Participants will learn to use Excel’s most useful functions-SUMIFS, COUNTIFS, IF, ISNA, ROUND, VLOOKUP, INDEX, MATCH and the TEXT functions. Participants will also learn to use functions and formulas when working with dates. TARGET AUDIENCE: Any person who uses Excel with their work responsibilities or those who are interested in learning about Excel. NC TIDE 2014 Fall Conference www.nctide.org 7 Track 3 SESSION: SPEAKER: PART 1-Effective Engagement And Retention Strategies In MH/SA Treatment With Adults And Families Bob Werstlein, PhD, Training Director, Daymark Recovery Services DESCRIPTION: Staff is confronted with the difficult task of engaging resistant clients in treatment and maintaining compliance in treatment until a planned termination. This session will include how to identify signs of adherence and signs that a client is at risk of dropping out of treatment. Also included will be implementing strategies to increase compliance with treatment. SESSION OBJECTIVE: Attendees will be able to identify signs of adherence, signs that a client is at risk of dropping out of treatment, and will be able to implement numerous strategies to increase compliance with treatment. TARGET AUDIENCE: LME-MCOs and provider professionals *CEU Hours Offered: When attended in conjunction with Effective Engagement and Retention Strategies in MH/SA Treatment with Adults and Families Part 2, NBCC and NCSAPPB (SS) has approved these combined sessions (Part 1 and Part 2) for 3 CEU hours. To be eligible to obtain these hours and receive your certificate for attendance, you MUST attend both Part 1 and Part II. No credit will be given for partial attendance. Track 4 SESSION: Human Rights Committees: Current Processes And Trends SPEAKERS: Glenda Stokes, Customer Service and Community Rights Team Leader, Division of MH/DD/SAS *Other Speakers To Be Announced DESCRIPTION: Presenters will discuss current processes of Human Rights Committees and types of information being shared at these meetings. SESSION OBJECTIVES: 1. provide information to participants regarding current processes of Human Rights Committees; 2. provide information regarding types of information being shared; and 3. discussion of activities being completed by Human Rights Committees TARGET AUDIENCE: Human Rights Committee members, LME-MCO staff, consumers and family members and providers Track 5 SESSION: Promoting Independence Through Smart Home Technology SPEAKER: Leesa Burrows, Behavioral Health Program Manager/Project Management Team Lead, Division of MH/DD/SAS Allen Ray, CEO, Simply Home DESCRIPTION: The presentation will define a Smart Home, guiding principles, examples of Smart Home technology, successes, challenges and barriers, as well as provide additional resources. NC TIDE 2014 Fall Conference www.nctide.org 8 SESSION OBJECTIVE: The audience will be able to explain system supports that promote independence, healthy living, and self-sufficiency through the use of Smart Home technology. TARGET AUDIENCE: All NC TIDE attendees 2:45 P.M.– 3:00 P.M. BREAK: EXHIBITOR VISITATION-Mt. Mitchell/Roan Room Monday- 3:00 P.M. – 4:30 P.M. – BREAKOUT SESSIONS (Choice Of 5 Breakout Sessions) Track 1 SESSION: PART 2-Trending NEXT: Behavioral Health Technology SPEAKERS: Kristin Sunanta Walker, CEO, EverythingEHR, Behavioral Health EHR Advisor Debbie Henderson, CEO, Manna Health Professional Services/Advisor Mental Health Billing Julie Ann Keiper, Consultant Tech Strategies/Advisor Mental Health HIPAA DESCRIPTION: This panel of experts in the business of mental health technology will provide their perspectives on the technology issues affecting mental health. Electronic Health Records software, HIPAA, Meaningful Use, Billing: "What is trending next!?" The presenters are here for you! Come with questions-Leave with answers and an action plan. SESSION OBJECTIVES: 1. offer vendor-neutral advice on the latest issues that affect everyday practice management; 2. receive guidance on HIPAA, Practice Management, Behavioral Health EHRs, Billing and Credentialing as they relate to the unique needs of behavioral health providers; and 3. open question and answer period to follow presentations TARGET AUDIENCE: Providers, administrative staff, management providers, and management Track 2 SESSION: Part 1-Innovative Strategies For Engaging Customers SPEAKERS: Allison Crotty, Director of Community Partners, Cardinal Innovations Healthcare Solutions Kim McMillan, Senior V.P. Communications and Marketing, Cardinal Innovations Healthcare Solutions LaShay Avery, Community Partners Manager, Cardinal Innovations Healthcare Solutions Lynn Inman, Community Partners Manager, Cardinal Innovations Healthcare Solutions Susan Russell, Community Partners Manager, Cardinal Innovations Healthcare Solutions Heart Foxworthy, Community Affairs Specialist-MH, Cardinal Innovations Healthcare Solutions Ann Gluf, Consumer Affairs Specialist, I/DD, Cardinal Innovations Healthcare Solutions Mike Weaver, Consumer Affairs, MH, Cardinal Innovations Delton Russell, Consumer Affairs Specialist, Substance Use/Addiction NC TIDE 2014 Fall Conference www.nctide.org 9 DESCRIPTION: We will discuss the “high” touch approach of Community Partners and the manner in which we listen, educate and engage. We will discuss how Community Relation Specialists focus on preventative educational/ outreach programs and how our Consumer Affairs Specialist bring the voice of consumers/ family members to the MCO, and help them understand and navigate the system. They provide consumer perspective on the effects of policy changes and service practices. Consumer Affairs Specialists promote ideas of recovery and self-determination through trainings and interaction with consumers. We help providers by aiding consumers who have exhausted provider complaint procedures, assist with advocacy, client rights and serve on the Network Council. Internally, we collaborate with departments by developing communication materials, coordinating grievances, bringing concerns to management, assist in formation of policy and how operations will impact consumers. Communications is an integral piece to our engagement and we will highlight effective strategies. SESSION OBJECTIVES: Participants will: 1. be able to understand the objectives of a Community Partners Department; 2. be able to differentiate the roles of Community Relations Specialists and Consumer Affairs Specialists; 3. understand specific ways in which the Community Partner staff engages customers; 4. understand how Community Partners engages internal departments of the MCO and management, particularly communications; and 5. understand how Community Partners promotes the principles of recovery and self-determination in the community. TARGET AUDIENCE: LME-MCO staff, provider staff, DHHS Staff, advocacy organizations, CFAC members, consumer and family members Track 3 SESSION: PART 2-Effective Engagement And Retention Strategies In MH/SA Treatment With Adults And Families SPEAKER: Bob Werstlein, PhD, Training Director, Daymark Recovery Services DESCRIPTION: Staff is confronted with the difficult task of engaging resistant clients in treatment and maintaining compliance in treatment until a planned termination. This session will include how to identify signs of adherence and signs that a client is at risk of dropping out of treatment. Also included will be implementing strategies to increase compliance with treatment. SESSION OBJECTIVE: Attendees will be able to identify signs of adherence, signs that a client is at risk of dropping out of treatment, and will be able to implement numerous strategies to increase compliance with treatment. TARGET AUDIENCE: LME-MCO and provider professionals *CEU Hours Offered: When attended in conjunction with Effective Engagement and Retention Strategies in MH/SA Treatment with Adults and Families Part 1, NBCC and NCSAPPB (SS) has approved these combined sessions (Part 1 and Part 2) for 3 CEU hours. To be eligible to obtain these hours and receive your certificate for attendance, you MUST attend both Part 1 and Part II. No credit will be given for partial attendance. Track 4 SESSION: Managing Public Records SPEAKER: Jason Woolf, Records Management Analyst, Department of Cultural Resources NC TIDE 2014 Fall Conference www.nctide.org 10 DESCRIPTION: This session will include an overview of North Carolina Public Records Laws and the use of Retention Schedules both providers and LME-MCOs are required to follow. SESSION OBJECTIVE: To gain an understanding of the legal responsibilities involving public records. TARGET AUDIENCE: LME-MCOs and providers Track 5 SESSION: Older Families In North Carolina- Key Needs And Resources SPEAKERS: Betsy MacMichael, Executive Director, First In Families of NC Debby Torres, Project Director, Family Support Coming of Age Initiative, First In Families of North Carolina DESCRIPTION: There is a perfect storm on the horizon as baby boomers age, including those with intellectual/developmental disabilities as well as caregivers. Both formal services and the supply of support workers are stretched thin, and families are unclear as to the many areas of future planning to navigate. This session will explain what this phenomenon means in the context of the I/DD community, and offer several existing and emerging practical approaches and supports that both families and service providers can use to help families live well in the community as they age. SESSION OBJECTIVES: 1. present clear data on the aging families phenomenon as follow up to recent "Aging Grant” project completed; 2. provide overview of existing NC resources for future planning for families that includes financial, legal and natural support options; 3. offer ways to assist families to get past the inertia to plan; and 4. present on the launching of the Sibling leadership Network in NC. TARGET AUDIENCE: Provider agency program staff, family members, policy makers Monday- 4:30 P.M. – 5:30 P.M. – BREAKOUT SESSIONS (Choice Of 5 Breakout Sessions) Track 1 SESSION: Recent And Planned Updates To NC Tracks SPEAKERS: Thelma Hayter, Data Operations Manager, Division of MH/DD/SAS Kathy Nichols, Behavioral Health Section, Division of Medical Assistance Dewey Cassell, Communications Manager, CSC DESCRIPTION: This session will explain the recent changes to NCTracks and changes planned in the upcoming months. We will also explain the process of submitting system changes to NCTracks. SESSION OBJECTIVE: Enhance the knowledge of the LME-MCO staff concerning the NCTracks system. TARGET AUDIENCE: LME-MCO staff, provider agencies NC TIDE 2014 Fall Conference www.nctide.org 11 Track 2 SESSION: Part 2-Innovative Strategies For Engaging Customers SPEAKERS: Allison Crotty, Director of Community Partners, Cardinal Innovations Healthcare Solutions Kim McMillan, Senior V.P. Communications and Marketing, Cardinal Innovations Healthcare Solutions LaShay Avery, Community Partners Manager, Cardinal Innovations Healthcare Solutions Lynn Inman, Community Partners Manager, Cardinal Innovations Healthcare Solutions Susan Russell, Community Partners Manager, Cardinal Innovations Healthcare Solutions Heart Foxworthy, Community Affairs Specialist-MH, Cardinal Innovations Healthcare Solutions Ann Gluf, Consumer Affairs Specialist, I/DD, Cardinal Innovations Healthcare Solutions Mike Weaver, Consumer Affairs, MH, Cardinal Innovations Delton Russell, Consumer Affairs Specialist, Substance Use/Addiction DESCRIPTION: We will discuss the “high” touch approach of Community Partners and the manner in which we listen, educate and engage. We will discuss how Community Relation Specialists focus on preventative educational/ outreach programs and how our Consumer Affairs Specialist bring the voice of consumers/ family members to the MCO, and help them understand and navigate the system. They provide consumer perspective on the effects of policy changes and service practices. Consumer Affairs Specialists promote ideas of recovery and self-determination through trainings and interaction with consumers. We help providers by aiding consumers who have exhausted provider complaint procedures, assist with advocacy, client rights and serve on the Network Council. Internally, we collaborate with departments by developing communication materials, coordinating grievances, bringing concerns to management, assist in formation of policy and how operations will impact consumers. Communications is an integral piece to our engagement and we will highlight effective strategies. SESSION OBJECTIVES: Participants will: 1. be able to understand the objectives of a Community Partners Department; 2. be able to differentiate the roles of Community Relations Specialists and Consumer Affairs Specialists; 3. understand specific ways in which the Community Partner staff engages customers; 4. understand how Community Partners engages internal departments of the MCO and management, particularly Communications; and 5. understand how Community Partners promotes the principles of recovery and self-determination in the community. TARGET AUDIENCE: LME-MCO staff, provider staff, DHHS Staff, advocacy organizations, CFAC members, consumer and family members Track 3 SESSION: North Carolina Treatment Outcomes And Program Performance (NC-TOPPS): Supporting Positive Outcomes SPEAKERS: Jennifer Bowman, Quality Management Consultant, Division of MH/DD/SAS Allison Cosimo, Performance Improvement Specialist, CoastalCare DESCRIPTION: Successful behavioral health outcomes instill hope that treatment success is possible and that recovery can be achieved. The goal of NC-TOPPS is to encourage us to focus on life outcomes in planning and evaluating services for each individual and for the system as a whole. Having a better understanding of how NCTOPPS can benefit individuals mental health and substance use needs and their family members, LME-MCOs and providers will support a collective focus toward progress and real outcomes that have a positive, lasting impact. NC TIDE 2014 Fall Conference www.nctide.org 12 SESSION OBJECTIVE: Identifying the benefits of NC-TOPPS to individuals served and families, LMEMCOs and providers TARGET AUDIENCE: Individuals served and families, LME-MCOs and providers Track 4 SESSION: Detecting Fraud And Abuse Using Claims Data SPEAKER: Andrew D'Onofrio, Investigation Data Specialist, Smoky Mountain Center DESCRIPTION: Claims data offer a window into a provider’s behavior. Using this information the analyst can apply data mining techniques to uncover potential fraud, waste or abuse. This session will focus of how to mine provider claims to reveal patterns often associated with unusual or aberrant billing practices. SESSION OBJECTIVE: Attendees should come away with an understanding of how claims data can reveal potential fraudulent, abusive or wasteful billing. The audience will also leave with knowledge of specific techniques to identify potential fraud, waste or abuse in services most associated with this behavior. TARGET AUDIENCE: LME-MCO staff and provider agencies interested in learning more about detecting fraud, waste and abuse in claims data. Track 5 SESSION: “Working With The I/DD Versus The Non-I/DD Population: What’s The Difference Anyway?” SPEAKER: Amanda Matthews, Staff Psychologist, Monarch DESCRIPTION: This session will identify issues, questions, misconceptions, and suggestions in working with individuals with intellectual and/or developmental disabilities (I/DD). Similarities and differences that may be experienced in working with the I/DD population will be examined. Finally, working with the presence of both I/DD and mental health diagnoses will be discussed. SESSION OBJECTIVES: Participants will: 1. be able to identify potential unique presentation of symptoms, explanation of symptoms, and effect of symptoms for the I/DD population; 2. recognize clinical treatments utilized for supporting individuals within the I/DD population; 3. be able to investigate impact/effects of symptoms of both I/DD diagnoses and mental health diagnoses; 4. be able to note similarities in working with the I/DD population, versus the non-I/DD population; and 5. recognize different psychological assessments that may be used in working to understand IQ and achievement levels of individual who maintain an I/DD diagnosis TARGET AUDIENCE: Clinical professionals and paraprofessional working with individuals who maintain an I/DD diagnosis, as well as family members, friends, advocates, and supports of this exceptional population. NC TIDE 2014 Fall Conference www.nctide.org 13 Monday- 5:30 P.M. – 6:00 P.M. – BREAKOUT SESSION (Choice Of 2 Breakout Session) Track 1 SESSION: Part 3-Innovative Strategies For Engaging Customers SPEAKERS: Allison Crotty, Director of Community Partners, Cardinal Innovations Healthcare Solutions Kim McMillan, Senior V.P. Communications and Marketing, Cardinal Innovations Healthcare Solutions, LaShay Avery, Community Partners Manager, Cardinal Innovations Healthcare Solutions Lynn Inman, Community Partners Manager, Cardinal Innovations Healthcare Solutions Susan Russell, Community Partners Manager, Cardinal Innovations Healthcare Solutions Heart Foxworthy, Community Affairs Specialist-MH, Cardinal Innovations Healthcare Solutions Ann Gluf, Consumer Affairs Specialist, I/DD, Cardinal Innovations Healthcare Solutions Mike Weaver, Consumer Affairs, MH, Cardinal Innovations Delton Russell, Consumer Affairs Specialist, Substance Use/Addiction DESCRIPTION: We will discuss the “high” touch approach of Community Partners and the manner in which we listen, educate and engage. We will discuss how Community Relation Specialists focus on preventative educational/ outreach programs and how our Consumer Affairs Specialist bring the voice of consumers/ family members to the MCO, and help them understand and navigate the system. They provide consumer perspective on the effects of policy changes and service practices. Consumer Affairs Specialists promote ideas of recovery and self-determination through trainings and interaction with consumers. We help providers by aiding consumers who have exhausted provider complaint procedures, assist with advocacy, client rights and serve on the Network Council. Internally, we collaborate with departments by developing communication materials, coordinating grievances, bringing concerns to management, assist in formation of policy and how operations will impact consumers. Communications is an integral piece to our engagement and we will highlight effective strategies. SESSION OBJECTIVES: Participants will: 1. be able to understand the objectives of a Community Partners Department; 2. be able to differentiate the roles of Community Relations Specialists and Consumer Affairs Specialists; 3. understand specific ways in which the Community Partner staff engages customers; 4. understand how Community Partners engages internal departments of the LME-MCO and management, particularly communications; and 5. understand how Community Partners promotes the principles of recovery and self-determination in the community. TARGET AUDIENCE: LME-MCO staff, provider staff, DHHS Staff, advocacy organizations, CFAC members consumer and family members Track 2 SESSION: Department of Labor Rules SPEAKERS: Mabel McGlothlen, System Performance Team Leader, Division of MH/DD/SAS Sandy Ellsworth, IDD Lead, Division of MH/DD/SAS DESCRIPTION: Do you live in fear of January 2015? Are you in panic mode not knowing who will be eligible for overtime and who is not? This session will provide information on the upcoming DOL regulations and how you need to prepare your agency. NC TIDE 2014 Fall Conference www.nctide.org 14 SESSION OBJECTIVE: To raise awareness and make participants aware of changes to the DOL rules TARGET AUDIENCE: LME-MCOs and providers Monday- 5:30 P.M. – 6:00 P.M. – NETWORKING SESSIONS (Choice of 2 Networking Sessions) Track 1 SESSION: MCO Networking DESCRIPTION: Come join other MCOs staff and discuss issues, questions, challenges you are facing as a MCO. Come network with other MCOs to share experiences or share questions you may have. In addition, help the Planning Committee identify topics that would meet your training needs for the Spring 2015 conference. Do you know of topics and speakers that you would like to see on the Spring 2015 agenda? Track 2 SESSION: Provider Networking DESCRIPTION: Come take advantage of this opportunity for an open forum discussion of the latest challenges and issues affecting Providers. Come network with other Providers to share your questions and experiences. In addition, help the Planning Committee identify topics that would meet your training needs for the Spring 2015 conference? Do you know of topics and speakers that you would like to see on the Spring agenda? NOTE: The CFAC Networking session is included in the CFAC session “Innovative Strategies For Engaging Consumers” MONDAY NIGHT ENTERTAINMENT We are going on the Haunted Comedy Bus Tour! The Haunted Comedy Bus Tour is provided by LaZoom. So “get on the bus” after dark and explore Asheville’s strange and sordid past with LaZoom. Laugh and scream as your adventurous tour guide uncovers mysteries, tells tales of murder, deceit, scandals, and ghosts, spilling Asheville’s blood right before your very eyes!! Bring your camera. You’re GUARANTEED to see a ghost! The tours are 60 minutes long. The bus will pick you up in front of the Hotel Lobby at 7:00 p.m. Dress warm as the bus is open on brisk evenings but can be closed in cold weather. The outing is an adult only tour. ALL PASSENGERS MUST BE 17 YEARS OLD. Content is adult oriented. TO REGISTER- If you want to participant in the Haunted Comedy Bus Tour, you must register to attend. To help track the number of people registering for this event, you must register on-line. The cost for this event is $20.00. When you use your credit card for payment, there will be a convenience charge of 2.25%. Payment is required when you register to attend this event. Seating is limited to only 40 seats. So please register early to ensure you have a seat!! NOTE: Due to NC TIDE’s commitment to LaZoom, we are unable to make any refunds. We will accept substitutions. NC TIDE 2014 Fall Conference www.nctide.org 15 10:00 P.M.- 11:30 P.M. HOSPITALITY SUITE –Thomas Wolfe- Room 220-Exhibitor Sponsored Event “Visit with friends and meet new NC TIDE participants” “Come, relax and visit with other participants. Make new friendships and partnerships.” TUESDAY- November 4, 2014 7:30 – 8:30 A.M. CONTINENTAL BREAKFAST- Mt. Mitchell Room-Exhibitor Sponsored Event 7:45 – 3:00 P.M. REGISTRATION – Laurel Registration Desk Tuesday- 8:30 A.M. – 10:00 A.M. – BREAKOUT SESSIONS (Choice of 5 Breakout Sessions) Track 1 SESSION: Are You Ready For ICD-10? SPEAKER: Vince Joyce, President, e3 Informatics, LLC DESCRIPTION: Beginning on October 1, 2015 we will all be required to use ICD-10 diagnosis codes on our healthcare claims. The structure of ICD-10 codes are incredibly different from ICD codes of the past and the number of codes will increase by over four hundred percent. For those of us who work in behavioral healthcare, we have the additional challenge of coordinating DSM-V implementation with ICD-10. Unless your software systems are updated to accommodate ICD-10 codes and your staff members are trained in the new coding structure, claim payments will grind to a halt. This course will help you understand the challenges of implementing ICD-10 and will help you make sure that your software systems and staff are ready. SESSION OBJECTIVES: 1. to teach participants about the format changes between ICD-9 and ICD-10; 2. to inform participants about the challenges of cross walking DSM-V to ICD-10; 3. to discuss software system changes that are required to accommodate ICD-10; and 4. to suggest testing strategies to make sure claims systems are ready for ICD-10 TARGET AUDIENCE: IT staff, claims staff, clinicians Track 2 SESSION: Calibrating Your Workplace GPS For Success SPEAKERS: Mel Crocker, Retiree-State of NC Kim Newsom, Human Resources Consultant DESCRIPTION: GPS in the workplace (Giving Positive Support) will lead to improved working relationships and more desirable outcomes. This session will identify and briefly discuss how giving positive support can favorably impact upon a variety of employment areas such as employee morale, communication, retention, networking, trust & respect, attitude, and engaging employees. Come see if you can “fine tune” your GPS skills. NC TIDE 2014 Fall Conference www.nctide.org 16 SESSION OBJECTIVES: 1. identify and discuss some of the key employee behaviors and interactions that are found in today’s workplace environment; 2. explore “best practice” examples that can be used by employees and supervisors/managers to enhance your workplace relationships and outcomes; 3. discuss impact of improved employee morale on becoming an employer of choice; and 4. solicit input for discussion from participants on challenges they face TARGET AUDIENCE: All employees of LME-MCOs, providers, private contractors and Division staff Track 3 SESSION: PART 1-Personality Disorders: Diagnosis And Effective Interventions SPEAKER: Bob Werstlein, PhD, Training Director, Daymark Recovery Services DESCRIPTION: Many clients with both substance abuse and mental health problems present with an underlying personality disorder that can complicate treatment of the primary Axis I Disorder. This session will help you recognize personality disorders and provide effective intervention strategies. SESSION OBJECTIVE: Attendees will be able to recognize personality disorders and provide effective intervention strategies that take into account these maladaptive patterns so as to increase their effectiveness in dealing with the primary problems TARGET AUDIENCE: LME-MCO and provider professionals *CEU Hours Offered: When attended in conjunction with Personality Disorders-Part 2, NCSAPPB and NBCC has approved these combined sessions (Part 1 and Part 2) for 3 hours-General Skills Building. To be eligible to obtain these hours and receive your certificate for attendance, you MUST attend both Part 1 and Part II. No credit will be given for partial attendance. Track 4 SESSION: Animal Assisted Therapy: What Is All The Bark About? SPEAKERS: Jill Queen, Regional Quality Manager, Cardinal Innovations Healthcare Solutions Kristin Sunanta Walker, Therapy Dog Handler Barbara Love, Certified Peer Support Specialist, Duke LifePoint Haywood Hospital DESCRIPTION: A hands on and experiential session regarding the use of therapy dogs in group and individual therapy sessions. Two therapy dogs and their handlers, as well, as two providers will take participants through a sample therapy dog session, answer questions about the use of animals during mental health treatment with children and adults, how to become certified and register a dog for therapy, and a discussion about best practices. This session will involve a question and answer session, real world examples, and will also be experimental for participants. SESSION OBJECTIVES: 1. to provide information about animal assisted therapy and its benefits with mental health patients; 2. to answer questions regarding animal assisted therapy; and 3. to educate providers and organizations on best practices for working with animals during therapy TARGET AUDIENCE: Behavioral health providers and organizations NC TIDE 2014 Fall Conference www.nctide.org 17 Track 5 SESSION: Postsecondary Education - A Learning Pathway To Inclusion For Young Adults With Intellectual And Developmental Disabilities SPEAKERS: Joan Johnson, Executive Director, Beyond Academics at The University of North at Greensboro, Office of Research and Economic Development Dr. David Westling, Adelaide Worth Daniels Distinguished Professor of Special Education, Western Carolina University and Project Director for WCU University Participant Program Cate Weir, Project Coordinator, Think College and the National Coordinating Center for Transition and Postsecondary Education Programs for Students with Intellectual Disabilities, Institute for Community Inclusion, University of Massachusetts Boston DESCRIPTION: The panel will provide an overview of national and state developments and options in postsecondary education for young adults with intellectual and developmental disabilities. The impact of inclusive higher education is yielding promising results for graduates in the important areas of self determination, living independently, being an engaged citizen and career opportunities. Information about these benefits of continued learning will be highlighted through the lens of participants experiences. SESSION OBJECTIVES: 1. be informed of the community life and career challenges associated with young adults with ID who transition from secondary education; 2. learn how and why inclusive higher education became a consideration for advancing skills and a better quality of life; 3. be informed of the national landscape of postsecondary education development and implementation and what the future holds; and 4. learn about the viable and varied options in North Carolina through universities and community colleges that are preparing young adults with ID for an inclusive and community engaged lifestyle TARGET AUDIENCE: MCO Care Coordinators, Best Practice Coordinators at the MCO and State level, providers, QPs, other ID/DD Professionals including psychologists, social workers, employment counselors, teachers at the middle and secondary education level, transition coordinators and guidance counselors, other interested higher education staff or faculty 10:00 A.M. – 10:30 A.M. BREAK: EXHIBITOR VISITATION-Mt. Mitchell/Roan Room Tuesday- 10:30 A.M. – 12:00 P.M. - BREAKOUT SESSIONS (Choice of 5 Breakout Sessions) Track 1 SESSION: Evaluation Of Internal Controls And Updates To The COSO Framework SPEAKERS: Wayne Terry, CPA, Senior Audit Manager and Consultant, CliftonLarsonAllen, LLP Jeremy Hicks, CPA, Principle, CliftonLarsonAllen, LLP DESCRIPTION: Participants will examine from state and local government, as well as from the not-for-profit, perspective, each of the essential components of a comprehensive framework of internal control. We will also examine the 2013 updated version of the Council on Sponsoring Organization's Internal Control-Integrated Framework. NC TIDE 2014 Fall Conference www.nctide.org 18 SESSION OBJECTIVES: Participants who attend should be able to: 1. understand the definition of “internal control” and explain how it relates to basic management objectives; 2. identify the respective responsibilities of management, the governing body, external auditors, and internal auditors in regard to internal control; 3. identify the five (5) essential components of a comprehensive framework of internal control; 4. identify the seventeen (17) principles associated with each of these five essential components; 5. identify the key points of focus related to each principle; 6. describe the inherent limitations of internal control; 7. describe the relationship between internal control and risk management; 8. describe the relationship between internal control and fraud, and 9. describe how fraud can be indentified and how indentified fraud should be managed We will also discuss a couple of case studies to demonstrate how “things can go wrong” if these principles are not followed. TARGET AUDIENCE: Provider agencies and MCO's finance, internal audit, and program integrity/provider monitoring staff Track 2 SESSION: Behavioral Health Care Applied To Issues Of Grief And Loss SPEAKER: Robin R. Minick, Bereavement Counselor/Specialist, Haywood Regional Medical Center Hospice and Palliative Care DESCRIPTION: This presentation is intended to engage behavioral health clinicians and others who interface with individuals who are facing grief and loss of any type, including end-of-life care. A brief review of current research findings will be shared. The tasks of mourning and grief process will be explored. Issues that commonly arise for clinicians treating people under these circumstances will be identified. The relationship of existing behavioral/mental health issues to grief and loss and end-of-life considerations will be considered. Effective treatment strategies, including both practical and clinical skills will be highlighted. Time for participants to explore their own loss history and to understand how that could impact their care delivery will be provided. Strategies for self-care related to the topic will be reviewed. SESSION OBJECTIVE: Explore behavioral health concerns associated with end-of-life, along with grief and loss of all types; learn how to offer practical clinical and other skills to support individuals at these times in their experience. TARGET AUDIENCE: Behavioral health clinicians and others who interface with individual patients, family members and others who are dealing with and supporting those dealing with grief and loss and end-of-life issues. Track 3 SESSION: PART 2-Personality Disorders: Diagnosis And Effective Interventions SPEAKER: Bob Werstlein, PhD, Training Director, Daymark Recovery Services DESCRIPTION: Many clients with both substance abuse and mental health problems present with an underlying personality disorder that can complicate treatment of the primary Axis I Disorder. This session will help you recognize personality disorders and provide effective intervention strategies. NC TIDE 2014 Fall Conference www.nctide.org 19 SESSION OBJECTIVE: Attendees will be able to recognize personality disorders and provide effective intervention strategies that take into account these maladaptive patterns so as to increase their effectiveness in dealing with the primary problems TARGET AUDIENCE: LME-MCOs and provider professionals *CEU Hours Offered: When attended in conjunction with Personality Disorders-Part 1, NCSAPPB and NBCC has approved these combined sessions (Part 1 and Part 2) for 3 hours-General Skills Building. To be eligible to obtain these hours and receive your certificate for attendance, you MUST attend both Part 1 and Part II. No credit will be given for partial attendance. Track 4 SESSION: Looking To Improve Without Needing A Black Belt SPEAKER: Dale Roenigk, Benchmarking Director and Faculty Member, UNC School of Government DESCRIPTION: Looking to make improvements to improve quality or reduce costs can be challenging. Often it is hard to figure where to start or how to identify promising projects. Learn a few simple tools and approaches to help you mine your data to look for opportunities to reduce defects and delays in your organization's operations. SESSION OBJECTIVES: 1. introduce a small number of key tools for quality and process improvement; 2. identify data you probably already collect for improvement; and 3. learning a simple approach to identifying projects for improvement TARGET AUDIENCE: People looking to start or ramp up their improvement efforts but who don't think they have the training, time, patience, or other resources to do so. Track 5 SESSION: Moving Disability Employment Forward In North Carolina For People With Significant Disabilities: Leveraging National Trends And New Federal Policies SPEAKER: Andrew Imparato, JD, Executive Director, Association of University Centers on Disabilities, Silver Spring, MD DESCRIPTION: In this session, the Executive Director of the Association of University Centers on Disabilities will talk about recent developments in federal disability employment policy, including but not limited to the recently passed Workforce Innovation and Opportunity Act (WIOA), the revised regulations for Section 503 of the Rehabilitation Act (strengthening affirmative action requirements for federal contractors), and the Department of Justice’s use of the ADA’s Olmstead decision in the employment context. Mr. Imparato joined AUCD last September after serving for 3 years as the Disability Policy Director for Chairman Tom Harkin of the US Senate Committee on Health, Education, Labor and Pensions so he brings an insider’s perspective to national policy having worked on WIOA for Chairman Harkin before joining AUCD. SESSION OBJECTIVE: Introduce the participant to recently passed Workforce Innovation and Opportunity Act (WIOA), revised regulations for Section 503 of Rehabilitation Act, and use of the ADA's Olmstead decision within employment. TARGET AUDIENCE: LME-MCO staff, providers, stakeholders NC TIDE 2014 Fall Conference www.nctide.org 20 12:00 – 1:30 P.M. LUNCH ON YOUR OWN Tuesday 1:30 P.M. – 3:00 P.M. – BREAKOUT SESSIONS (Choice of 5 Breakout Sessions) Track 1 SESSION: Affordable Care Act Basics For Providers And Consumers Of Behavioral Healthcare Services SPEAKER: Mark F. Botts, Associate Professor of Public Law and Government, UNC School of Government DESCRIPTION: Open enrollment for 2014 is over, but open enrollment for 2015 starts November 15, 2014, and in certain circumstances enrollment is allowed any time of the year. This session will discuss special enrollment periods, the qualifications for premium subsidies, how to navigate the Health Insurance Marketplace, the tax penalty for being uninsured, and consumer rights and protections under the ACA. SESSION OBJECTIVES: 1) learning how to apply for coverage; 2) understanding the eligibility criteria; 3)identifying consumer rights and protections; and 4) learning about minimum coverage requirements and free preventive services. TARGET AUDIENCE: MCO-LMEs and provider agencies Track 2 SESSION: Program Integrity And Providers In Medicaid Managed Care SPEAKERS: Amanda Willett, Regulatory Compliance Manager, East Carolina Behavioral Health Julie Sinclair, Sr. Director, Quality and Integrity Operations, Smoky Mountain LMEMCO DESCRIPTION: One of the new functions of an LME-MCO that came with the implementation of the 1915B/C Medicaid Waiver across the State of North Carolina included gaining responsibilities related to Program Integrity. While this topic may sound intimidating, the LME-MCOs aspire to inform provider agencies on Program Integrity to decrease the pessimistic implication associated with it. This standardized training from all LMEMCOs is designed to educate provider agencies on Program Integrity at the LME-MCO level. The session will include an overview of the structure and day-to-day functions of LME-MCO Program Integrity including but not limited to the purpose, investigation process, referral sources, possible sanctions, and laws/regulations related to Program Integrity. SESSION OBJECTIVES: Upon completion of the presentation, participants will be able to: 1. define purpose of program integrity in Medicaid Managed Care Organizations; 2. differentiate between types of investigations conducted by the LME-MCO; 3. list Program Integrity Referral Sources; 4. define program integrity investigation process; 5. list possible outcomes from program integrity investigations; and 6. identify laws/regulations/statues related to program integrity TARGET AUDIENCE: Provider agencies, CFAC members NC TIDE 2014 Fall Conference www.nctide.org 21 Track 3 SESSION: PART 1-Ethical Standards: Maintaining Professional Boundaries SPEAKER: Bob Werstlein, PhD, Training Director, Daymark Recovery Services DESCRIPTION: This training will focus on assisting attendees in the identification of clear boundaries to maintain effective therapeutic relationships. SESSION OBJECTIVE: Staff will be able to identify potential boundary violations, signs of vulnerability to boundary violations, and strategies to prevent dual relationships TARGET AUDIENCE: LME-MCOs and provider professionals *CEU Hours Offered: When attended in conjunction with Ethical Standards: Maintaining Professional Boundaries-Part 2, NCSAPPB and NBCC has approved these combined sessions (Part 1 and Part 2) for 3 CEU hours-(SS ethics). To be eligible to obtain these hours and receive your certificate for attendance, you MUST attend both Part 1 and Part II. No credit will be given for partial attendance. Track 4 SESSION: Improving Behavioral Health Access And Care through Virtual Care Teams SPEAKERS: Erica Todd, Assistant Vice-President, Behavioral Health Access, Carolinas HealthCare System; Christine Zazzaro, Director, Behavioral Health Access, Carolinas HealthCare System Tchernavia Montgomery, Director, Behavioral Health Call Center, Carolinas HealthCare System Melissa Candela, Program Coordinator, Behavioral Health Integration, Carolinas HealthCare System DESCRIPTION: In North Carolina, there has been a dramatic increase in patients presenting to traditional medical environments seeking treatment for behavioral health issues. Carolinas HealthCare System (CHS) is dedicated to providing patients with improved access to behavioral health care, decreasing the amount of time patients have to wait to receive necessary treatment and improving outcomes. Through innovation and the use of technology, the CHS Behavioral Health Service line is using virtual care teams to facilitate and support the care of behavioral health patients across a variety of medical settings. These newly piloted programs are among the first of their kind in North Carolina to treat patients using a variety of telemedicine and virtual care techniques. Multi-faceted virtual to treat care teams are partnering with providers in primary care, acute care emergency departments, and inpatient medical units to provide a full continuum of care to patients needing treatment to address behavioral health issues. SESSION OBJECTIVES: 1. understanding clinical best practices in the evaluation, management, and treatment for behavioral health consumers through virtual care teams; 2. the importance of partnering with Primary Care and Acute Care Providers to improve access and care for behavioral health consumers; 3. identify hurdles involved in providing virtual care in traditional medical environments; 4. investigate the appropriate outcome measures to predict success or failure; and 5. understand how to leverage the unique skill set of specialized virtual care teams to optimize patient access and outcomes TARGET AUDIENCE: Health care administrators, physicians, and behavioral health professionals NC TIDE 2014 Fall Conference www.nctide.org 22 Track 5 SESSION: SPEAKER: The New CMS Rule Defining "Community" For Medicaid Long-Term Services And Supports: What It Means And How To Use It In North Carolina Andrew Imparato, JD, Executive Director, Association of University Centers on Disabilities, Silver Spring, MD DESCRIPTION: In January, the Centers for Medicare and Medicaid Services issued a groundbreaking final rule defining “community” for purposes of home and community-based long-term services and supports under the Medicaid program. The new rule is intended to clarify the importance of self determination and choice and has big implications for North Carolina and other states. Mr. Imparato was involved in advocating for the rule and has spoken in multiple states about implementation of this new rule. His organization, AUCD, launched a website last Spring as a clearinghouse for states that are implementing the rule, at www.hcbsadvocacy.org. SESSION OBJECTIVE: Introduce the participants to the new CMS rule defining "Community" and what that means for NC. TARGET AUDIENCE: LME-MCO staff, providers, stakeholders 3:00 P.M. – 3:15 P.M. BREAK: EXHIBITOR VISITATION-Mt. Mitchell/Roan Room-Exhibitor Sponsored Event Tuesday- 3:15 P.M. – 4:45 P.M. – BREAKOUT SESSIONS (Choice of 5 Breakout Sessions) Track 1 SESSION: Using Smartphones For Smarter Behavioral Health, A Case Study SPEAKERS: Bevy Miner, Head of Strategic Partnerships, Ginger.io Matt Gymer, Director of Innovation, Novant Health Todd Clark, Director of Behavioral Health Services, Novant Health, DESCRIPTION: Novant Health and Ginger.io will present how they are using patient smartphones to identify patterns in behavior that can indicate poor health and then use that insight to improve care. Presenters will discuss the technology platform, its application in a clinical setting and the need to innovate across the behavioral health landscape. SESSION OBJECTIVE: In this session, you will learn how Novant Health is using an innovative mobile platform that provides continuous behavioral insights to help deliver the right interventions to the right patients at the right time and how you might implement this type of program in your own health system. TARGET AUDIENCE: All those interested in learning more about the real-world application of a patientcentric mobile technology platform. NC TIDE 2014 Fall Conference www.nctide.org 23 Track 2 SESSION: Gap Analyses: Evaluating Provider Capacity And Choice SPEAKERS: Shealy Thompson, Lead, Quality Management, Division of MH/DD/SAS Robin Hale, GIS Instructor and Lab Supervisor, Appalachian State University Kathy Nichols, Lead Wavier Contract Manager, Division of Medical Assistance DESCRIPTION: Presenters will discuss the DHHS contractual requirements for LME-MCOs to conduct annual analyses of network capacity and community needs and to develop plans to address service gaps. The presentation will include demonstration of GIS techniques that can assist in identifying gaps. SESSION OBJECTIVE: To explain DHHS requirements for ensuring that individuals have a choice of at least two providers within 30 miles and demonstrate techniques that LME-MCOs can use to determine whether their networks have sufficient capacity. TARGET AUDIENCE: LME-MCO network and quality management staff Track 3 SESSION: PART 2-Ethical Standards: Maintaining Professional Boundaries SPEAKER: Bob Werstlein, PhD, Training Director, Daymark Recovery Services DESCRIPTION: This training will focus on assisting attendees in the identification of clear boundaries to maintain effective therapeutic relationships. SESSION OBJECTIVE: Staff will be able to identify potential boundary violations, signs of vulnerability to boundary violations, and strategies to prevent dual relationships TARGET AUDIENCE: LME-MCOs and provider professionals *CEU Hours Offered: When attended in conjunction with Ethical Standards: Maintaining Professional Boundaries-Part 1, NCSAPPB and NBCC has approved these combined sessions (Part 1 and Part 2) for 3 CEU hours-(SS ethics). To be eligible to obtain these hours and receive your certificate for attendance, you MUST attend both Part 1 and Part II. No credit will be given for partial attendance. Track 4 SESSION: Alternative Methods Of Provider Reimbursement Strategies SPEAKER: Niels Eskelsen, Chief Business Officer, Partners Behavioral Health Management DESCRIPTION: Currently most MCO and DMA reimburse providers on a Fee-For-Service basis. However, there are other methods that have been used for provider reimbursement. Each have different risk for MCO and Provider organizations. This presentation is a introduction into different reimbursement methodologies. SESSION OBJECTIVE: Session participants will learn about Case Rate and Sub-Capitation reimbursement methods and variations in contract to the Fee-for-Service Method. It will also include the different Risk and Rewards for both managed care organizations and provider organizations. Under each reimbursement method, there are clinical and operational considerations for both Providers and MCO that both similar and unique to each. NC TIDE 2014 Fall Conference www.nctide.org 24 TARGET AUDIENCE: The session will benefit finance and operational personal of provider and managed care organizations. Track 5 SESSION: ICF- IDD. Is It The Final Destination? SPEAKERS: Christina Carter, Chief Operating Officer, Smoky Mountain Center LME-MCO Stephanie Gilliam, Chief, Mental Health Licensure and Certification Section Richard Anderson, Chief Operations Officer, RHA Howell Care Centers, Inc. Sandy Ellsworth, IDD Lead, Division of MH/DD/SAS DESCRIPTION: Come and join your LME-MCO, DHSR, and provider agency colleagues in an interactive discussion regarding the I/DD level of care, including ethical considerations regarding the right service, in the right amount, in an individual, integrated continuum of care. Beginning with ICF level of care; how is governance mandated, and who is responsible for ensuring a true integrated, continuum of care exists. SESSION OBJECTIVES: Participants will: 1. obtain a better understanding of the collaborative roles of the LME-MCO and DHSR, and what provider agencies expect in terms of governance activity at the ICF-IDD service level; and 2. be able to discuss ethical considerations regarding the amount of service requested, the continuum of integrated care, and issues surrounding "life long" services and supports in the I/DD world. TARGET AUDIENCE: I/DD administrators, QMRPs, QIDDPs, compliance officers, QI/QA specialists 5:00 – 6:50 P.M. HOSPITALITY SUITE –Thomas Wolfe, Room 220-Exhibitor Sponsored Event “Visit with friends” 7:00 – 8:30 P.M. CASUAL RECEPTION Come and join us to visit with friends and associates. Heavy hors d’oeuvres will be served. 8:30 – 12:30 A.M. ENTERTAINMENT – STAY TUNED FOR INFORMATION REGARDING TUESDAY NIGHT’S ENTERTAINMENT Sponsored by NC TIDE Exhibitors WEDNESDAY – November 5, 2014 7:45 – 8:45 A.M. CONTINENTAL BREAKFAST- Mt. Mitchell/Roan Room-Exhibitor Sponsored Event 7:45 – 10:30 A.M. REGISTRATION – Laurel Registration Desk Wednesday- 8:45 A.M. – 10:15 A.M.- BREAKOUT SESSION (Choice of 4 Breakout Sessions) Track 1 NOTE: BUSINESS SESSION-TO BE ANNNOUNCED. Watch Upcoming Announcements And The NC TIDE Web NC TIDE 2014 Fall Conference www.nctide.org 25 Track 2 SESSION: Clinical Outcome Management: It's Time We Systematically Monitor Progress SPEAKER: Igor Holas, CEO, Mentegram DESCRIPTION: Measuring and managing clinical outcomes is critical to the effectiveness of a behavioral health care organization. For far too long we have relied on sporadic assessments and apparent crises (e.g. emergency room visits) as outcome assessment. In this session, we will learn a better way to conduct outcome assessment, centered on daily monitoring. We will discover how to use daily monitoring to understand your clients' progress, prevent crises, improve the care you provide, and prove impact to the various stakeholders of your organization (such as your team, your funders, or the judicial system). SESSION OBJECTIVE: Learn the value of systematic clinical outcome monitoring, and the best practices in implementing it. TARGET AUDIENCE: Providers, clinical supervisors, program supervisors, and clinical directors Track 3 SESSION: Process Mapping SPEAKER: Tim Huffman, Program Development, Partners Behavioral Health Management DESCRIPTION: Process mapping is a simple yet powerful tool for improving functional activities within an organization. Process maps allow a business to peel away the complexity of a task to focus on the work that is being done. Used properly, process maps can aid in improving processes allowing for reduced costs, streamlined production, and quality improvement. SESSION OBJECTIVES: Participants who attend the seminar should be able to: 1. understand what defines a “process”; 2. Understand the philosophy why an organization should use process mapping; 3. identify the organizational benefits received by process mapping; 4. describe the differences between flowcharting vs. process mapping; 5. identify the do’s and don’ts when collecting process data; and 6. identify the factors that provide quality improvement to a process Examples of case studies, as well as in-class scenarios will be discussed. TARGET AUDIENCE: Process owners and managers, business analysts, process improvement team members Track 4 SESSION: ICD 10-Clinical Changes SPEAKER: Dr. Venkata Jonnalagadda, Medical Director, Eastpointe LME-MCO NC TIDE 2014 Fall Conference www.nctide.org 26 DESCRIPTION: ICD-10 becomes effective 10/1/2015. As a clinician, what does that mean for me? What changes will be occurring? What do I need to do to be prepared? Why do we need ICD-10? Dr. Jonnalagadda will cover this and many other questions during this session. Get your practice ready! SESSION OBJECTIVES: 1. overview of ICD-10; 2. how to prepare for the ICD-10 changes; 3. learn what is ICD-10 CM and ICD-1- PCS; and 4. learn what are the benefits of ICD-10 TARGET AUDIENCE: Clinicians, any other interested participants 10:15 – 10:30 BREAK Wednesday- 10:30 A.M. – 11:45 A.M.- JOINT SESSION CLOSING KEYNOTE ADDRESS SPEAKER: Dr. Aldona Wos, Secretary, North Carolina Department of Health and Human Services SPEAKER INFORMATION: Governor Pat McCrory appointed Dr. Aldona Zofia Wos to serve as Secretary of the North Carolina Department of Health and Human Services (DHHS), effective January 5, 2013. Dr. Wos was born in Warsaw, Poland. She earned her medical degree at the Warsaw Medical Academy, and completed her internship and residency in Internal Medicine and a fellowship in Pulmonary Medicine in New York. Her experiences include time as a physician in private practice, corporate medicine, attending physician duties, clinical care, teaching and consulting for both hospitals and private industry. Dr. Wos was licensed to practice medicine in New York and North Carolina. She has been a member of the American Medical Association, the American Medical Women’s Association, the American College of Physicians, the Greater Greensboro Society of Medicine and the North Carolina Medical Society. Dr. Wos was nominated by President George W. Bush in 2004 to serve as U.S. Ambassador to the Republic of Estonia. She concluded her tour as Ambassador on December 17, 2006. During her tenure, Ambassador Wos focused on winning the hearts and minds of the next generation of Estonian leaders, Russian integration, HIV/AIDS prevention, and the preservation of Estonian culture. Dr. Wos is the daughter of Paul Zenon Wos, who is a survivor of Flossenburg Concentration Camp, former member of the Polish Home Army (AK) and recipient of “Righteous Among the Nations” medal from Yad Vashem, among other distinguished awards. As a child of a survivor, Dr. Wos is passionate about presenting and preserving full and accurate information about the Polish experience during World War II. Dr. Wos served two terms on the United States Holocaust Memorial Council. Dr. Wos has served on the UNC Board of Governors and on numerous boards of philanthropic and community organizations including the United Way of Greater Greensboro, Family Services of the Piedmont, Hospice Palliative Care of Greensboro, the National Conference of Community of Justice, Triad Stage Theatre and the Sterling South Bank & Trust Company. Presently, Dr. Wos serves on the boards of The Victims of Communism Memorial Foundation, The Institute of World Politics and the Council of American Ambassadors – all headquartered in Washington, DC. In June 2006, the Institute of World Politics in Washington, D.C. presented Dr. Wos with an honorary Doctorate of Laws. In May 2009, Greensboro College presented Dr. Wos with an Honorary Doctorate of Humanities. Dr. Wos, her husband Louis DeJoy and their twin children are residents of Greensboro, NC NC TIDE 2014 Fall Conference www.nctide.org 27 11:45 – 12:00 P.M. CLOSING REMARKS / DOOR PRIZES We appreciate all of you who so generously donate door prizes from your agency. Thanks for participating in our closing activities! NOTE: Daymark Recovery Services is a NBCC-Approved Continuing Education Provider (ACEPTM) and a cosponsor of this event/program. Daymark Recovery Services may award NBCC-approved clock hours for events or programs that meet NBCC requirements. Sessions for which NBCC-approved clock hours will be awarded are identified in the conference program. The ACEP maintains responsibility for the content of this event. NC TIDE 2015 SPRING CONFERENCE HILTON WILMINGTON RIVERSIDE WILMINGTON, NC APRIL 26, 2015-APRIL 29, 2015 NC TIDE 2014 Fall Conference www.nctide.org 28 CONFERENCE REGISTRATION: Payment must be postmarked no later than October 20, 2014 to receive the early registration rate. The completed registration form must accompany payment. A confirmation by email will be sent on receipt of registration and payment. Please call or email if you do not receive your confirmation to ensure you are registered. REGISTRATION FEE: Postmarked Postmarked Early Registration by10/20/14 10/21/14 –10/29/14 NC TIDE Members (LME/MCO, Provider, DHHS) – be sure you are a “2014” member $ 160.00 $ 185.00 Non-Members (LME/MCO, Provider, DHHS) $ 190.00 $ 215.00 One Day (LME/MCO, Provider, DHHS) $ 105.00 $ 130.00 On-site Rates On-site “Full” Registration (members/non-members) – Payment in hand only. $ 235.00 On-site “One Day” Registration (members/non-members) – Payment in hand only. $ 135.00 MAKE CHECK PAYABLE TO ‘NC TIDE’ Mail to: Marilyn Brothers Amount to be Paid $ _ _ NC TIDE P O Box 2001 Cary, NC 27512-2001 Please help with handouts and seat planning. Place a check mark in the space to indicate sessions you plan to attend. Monday 8:45 – 10:00 __Opening Keynote Address Tuesday 10:30-12:00 __ Evaluation Of Internal Controls __ Behavioral Health Care Applied To Issues Of Grief And Loss Monday 10:15-11:45 __ Bridging The Gap In Services __ Personality Disorders-Part 2 __ Most Useful Excel Commands __ Looking To Improve Without A Black Belt __ Where ASAM Meets The Road __ Moving Disability Employment Forward In NC __ PI In A Managed Care Environment Tuesday 1:30-3:00 __People With Intellectual Disability And Autism __ Affordable Care Act Basics For Providers And Consumers __ Program Integrity And Providers In Medicaid Managed Care Monday 1:15– 2:45 __ Trending NEXT: Behavioral Health Technology-Part 1 __ Ethical Standards: Maintaining Professional Boundaries-Part 1 __ Excel Functions and Formulas __Improving Behavioral Health Access __ Effective Engagement And Retention Strategies-Part 1 __ The New CMS Rule Defining “Community” __ Human Rights Committees __ Promoting Independence Through Smart Home Technology Tuesday 3:15-4:45 __ Using Smartphones For Smarter Behavioral Health Monday 3:00-4:30 __ Trending NEXT: Behavioral Health Technology-Part 2 __ Gap Analyses: Evaluating Provider Capacity And Choice __ Innovative Strategies For Engaging Customers-Part 1 __ Ethical Standards: Maintaining Professional Boundaries-Part 2 __ Effective Engagement And Retention Strategies-Part 2 __ Alternative Methods Of Provider Reimbursement Strategies __ Managing Public Records __ ICF-IDD.Is It The Final Destination? __ Older Families In North Carolina-Key Needs And Resources Monday 4:30-5:30 Wednesday 8:45-10:15 __ Recent And Planned Updates To NC Tracks __ Business Session (TBA) __Innovative Strategies For Engaging Customers-Part 2 __ Clinical Outcome Management __NC TOPPS __ Process Mapping __Detecting Fraud And Abuse Using Claims Data __ ICD 10-Clinical Changes __ Working With The I/DD Versus The Non-I/DD Monday 5:30-6:00 __ Innovative Strategies For Engaging Customers-Part 3 Wednesday 10:30-11:45 __ Department of Labor Rules __ Closing Keynote Session Monday 5:30-6:00 __ MCO Networking __ Provider Networking Tuesday 8:30-10:00 __ Are You Ready For ICD-10? __ Calibrating Your Workplace GPS __ Personality Disorders-Part 1 __ Animal Assisted Therapy __ Post Education-A Learning Pathway (PLEASE PRINT ALL INFORMATION CLEARLY) NAME __________________________________________________________________________________________________ TITLE __________________________________________________________________________________________________ AGENCY __________________________________________________________________________________________________ PHONE __________________________________ E-MAIL __________________________________ MEMBERSHIP STATUS: (Note: check your “2014 membership status ) NC TIDE 2014 Fall Conference ___ NC TIDE MEMBER (LME/MCO / PROVIDER / DHHS) ___ NON-MEMBER (LME/MCO / PROVIDER / DHHS) ___ OTHER NON-MEMBER www.nctide.org 29 NC TIDE 2014 Fall Conference www.nctide.org 30
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