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PPU
Private Patient Unit
R OYA L N AT I O N A L O RT H O PA E D I C H O S P I TA L
Private Patient Unit
A guide to the Royal National Orthopaedic Hospital’s Private Patient Unit
About the RNOH
The Royal National Orthopaedic Hospital (RNOH) is the
largest specialist orthopaedic hospital in the UK and is
regarded as a leader in the field of orthopaedics both in the
UK and worldwide. The RNOH provides a comprehensive
range of neuro-musculoskeletal healthcare, ranging from hip
and knee replacements to orthopaedic medicine and specialist
surgery for spinal deformity and peripheral nerve injury.
As a national and international centre of excellence, the
RNOH treats patients from the UK and across the world,
many of whom have been referred by other hospital
consultants for second opinions or for treatment of
complex or rare conditions.
Patients benefit from a team of highly specialised consultants,
many of whom are nationally and internationally recognised
for their expertise and experience.
The RNOH plays a major role in teaching with 20% of all UK
orthopaedic surgeons receiving training at the Trust. Our
teaching and clinical effectiveness are enhanced by our work
in research and development and academic links with
University College London.
By choosing to have your treatment as a private patient within
an NHS hospital, you are assured of a comprehensive range
of orthopaedic services on-site.There will always be a doctor
who can see you in an emergency.The hospital has a team of
senior specialist nurses, a high dependency unit and an
intensive care unit.
Income generated by private patients is invested back into
the RNOH to assist in supporting the services, facilities and
improvements provided to NHS patients. This benefits all
patients who come to the hospital.
Consultants are supported in their work by nurses, therapists
and other specialist clinical staff who are experts in their
particular fields of orthopaedic care.
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Our services
The RNOH has a large number of consultants, many
with special interests and particular areas of expertise.
Consultants choose to treat many of their private
patients at the RNOH as the hospital is their normal
work base and it is where they have developed their
specialist teams. Back-up is also available from a
comprehensive range of on-site expert care, including
radiologists, specialist nurses and therapists.
Areas of expertise include:
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Spinal surgery
Spinal deformity
Foot and ankle
Hip and knee
Joint reconstruction
Bone tumours
Peripheral nerve injuries
Paediatric orthopaedics
Orthotics
A list of consultants currently practising at the RNOH
is enclosed. This list also highlights their areas of
expertise.
Our consultants can be contacted via the
Private Patient Unit’s office on
020 8909 5712/5822.
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Imaging
The Imaging Department at the RNOH supports our
consultants in the diagnosis and treatment of orthopaedic
and neuro muscular conditions.
As a national centre of excellence, our team of specialist
radiologists are experts in their field and are often consulted
for second opinions.
The Imaging Department offers the following modalities:
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MRI (including whole spine and whole body imaging)
CT
Ultrasound
Nuclear medicine
Fluoroscopy
Dexa scanning
Theatre radiography
Plain films including measurement films
We are able to provide a range of specialised interventional
procedures to assist in treatment and symptom management:
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Nerve root injection
Facet joint injection including cervical spine
Pain injections for joints
Radiofrequency ablation
Discogram
Kyphoplasty
Blood injections (to assist repair of tendon/muscle tear)
Biopsies
Copies of your imaging are available on request.
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Our charges
Self-funding patients
Insured patients
Many patients without insurance are opting to fund their own
private treatment. An estimate of anticipated charges of preadmission assessment, accommodation and meals, nursing
care, operating theatre fees, diagnostic tests, treatment and all
drugs and dressings for your stay will be prepared for you on
enquiry by our admission and discharge co-ordinators.
However, it is very important to understand that this is an
estimate only, and because of the uncertainties of medical
care and individual needs, costs may vary up or down from
those anticipated.
The RNOH works closely with most medical insurers. Patients
who have private medical insurance are advised that they
should check with their insurer if there are any limits or
restrictions in their cover and that they are covered for
diagnostics and treatment at all stages in their care pathway.
Our admission and discharge co-ordinators are available to
help and advise if required. Please be aware that patients are
responsible for any costs not covered by their insurance policy.
All self-funding patients will be asked to pay the full anticipated
cost of their treatment before admission. Payment may be
made by credit or debit card.
Please note that as we are a national centre of excellence
and many of our patients are referred for second opinions
or with complex problems, we currently do not offer fixed
price packages.
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International patients
We welcome patients from all over the world and work
closely with medical referrers and sponsors including country
embassies, country health offices and military offices. We also
welcome private individuals wishing to travel to the UK for
expert and specialist treatment.
We can assess suitability for treatment based on the provision
of a medical report with imaging, As we are an international
centre of excellence, and many of our patients have highly
complex problems, we offer an approximate treatment cost
rather than a fixed price package of care.
The Private Patient Unit’s office will be
pleased to assist with any enquiries.
Tel: 020 8909 5712/5822
Fax: 020 8954 8914
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The privacy and comfort of home
in a leading specialist hospital
The Private Patient Unit has 20 beds located on two wards,
Ian Monro Ward and Philip Newman Ward. Rooms have
single en-suite facilities with walk-in showers to facilitate
bathing for patients whose condition makes it difficult for
them to use a bath; this is particularly useful for patients in
wheelchairs.
All rooms are furnished to ensure your privacy and comfort
with duvets, Freeview TV, free internet access, a small
refrigerator, bedside telephone (BT standard charges apply)
and complimentary daily newspaper and toiletries.
Our chef works in a dedicated kitchen within the unit and
prepares our patients’ meals. Choices are from a varied menu
with a daily chef ’s special. A light snack menu is also available
throughout the day. Patients with special dietary needs are
catered for and our chef is happy to discuss individual
requirements on request. Our team of hostesses are available
for room service throughout the day.
Coffee and afternoon tea is complimentary for visitors.
Additional light snacks or choices from the full menu are
available on request at the published price.
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Children on the Private Patient Unit
Private rooms for children and young people under the age
of 16 years are located in the annex of the Coxen Ward,
our dedicated children and young people’s ward. Sunflower,
Meadow and Woodland Rooms are in a child-friendly
environment with the support of school teachers, play
specialists, children’s nurses and other children and families,
which our patients find beneficial in their recovery.
All rooms are en-suite with walk-in showers, and parents
are welcome to stay in the room on the bedside sofa chair
for no additional charge. A resident parent or carer is able
to enjoy complimentary meals from the chef ’s menu and
a complimentary daily newspaper.
Children and young people benefit from duvets, Freeview
TV, internet access, small refrigerator, bedside telephone
(BT standard charges apply) and their own playstation.
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Nursing and therapies
Our patients benefit from excellent standards of nursing
care along with high registered nurse to patient ratios. Many
of our nurses, both adult and children’s, have undertaken
further training in orthopaedic care. Our nurses are
supported by a matron and a range of senior specialist
nurses, including our acute pain nurse, tissue viability nurse
and critical care outreach team.
Physiotherapy and occupational therapy form an integral
part of your treatment and recovery. Our therapists
provide assessment, advice and treatment on request from
your consultant both at your pre-operative assessment and
during your admission.
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Infection prevention and control
Prevention and control of Healthcare Associated Infections
(HCAIs) is a key priority at the RNOH. We continue to have
very low rates of infection, however it remains the Trust’s top
priority to maintain these low numbers.
All patients will be screened for MRSA either at the preassessment clinics or on admission to a ward, as per the
Department of Health’s guidelines. The senior nurse for
infection control will follow up all patients who test positive
for MRSA.
Through regular inspections and audits, the senior nurse
for infection control monitors environmental cleanliness in
conjunction with our matron.
The RNOH website is updated regularly with the latest
infection rates and seasonal information relating to infection
control:
www.rnoh.nhs.uk/clinical-services/infection-control
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Pre-admission and after-care
All patients are offered pre-admission screening prior to
surgery. Once an admission date has been confirmed,
patients are contacted by our pre-admission nurse to make
an appointment at their convenience.
The screening is led by a registered nurse for adults and a
registered nurse for children, and lasts approximately one
hour.
Pre-admission screening is important in ensuring patients
are fit for operation by taking a detailed medical history
and assessment as well as all the appropriate pre-operative
tests and investigations required, as specified by the
consultant surgeon and consultant anaesthetist. These may
include a blood test, ECG (tracing of your heart rate and
rhythm), a nose swab and urine test.
Our nursing staff support patients in making arrangements
for their ongoing care after discharge and we offer a followup dressing clinic for patients who prefer the reassurance of
having their wound care performed by a member of our
nursing team.
Pre-admission screening enables patients to gain a clear
understanding of the planned surgery and the hospital stay,
the expected pathway of recovery and any family support
or discharge plans that may need to be prepared.
There is clear evidence that attending pre-admission
screening reduces the risk of cancellation of surgery due
to pre-existing medical problems and reduces length of stay
due to better discharge planning.
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After-care
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What our patients say
We value all feedback from our patients on how we can
improve the service we deliver. Patients and relatives are
encouraged to give feedback in a variety of ways.These include
speaking to the senior sister or matron directly, completing a
patient comment card, Say So form or participating in the
Trust’s Real Time Patient Feedback initiative.
Feedback from patients:
“
“I am writing to commend the entire staff on the Private
Patient Unit. I am a nurse and I observed very high standards
of nursing care, encouragement and reassurance. Every time
I entered the ward, the welcome from the staff was
overwhelming, which made a very difficult time in my and my
family’s life less stressful.”
“My husband, as a patient, and I as a relative have had three
admissions to the Private Patient Unit in the last two months.
We want you to know that we have never met a kinder, more
caring or more efficient team. All the staff - in no particular
order - hotel, medical and office - were all in their own way
amazing.”
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”
How to find us
London underground/public transport
By car
Take the Jubilee Line to Stanmore.
You can either take a short taxi ride to the hospital (the taxi
rank is outside the station) or the free hospital shuttle bus
(which stops outside the station).
M25 anti-clockwise
Leave at Junction 21a and join the M1 signposted to
Harrow/Watford, then join the A41 towards London.
Or
Take the Northern Line to Edgware.
You can either take the 107 bus (heading towards New
Barnet) from the bus station, (which is at the back of the
tube station) to the hospital, or the free shuttle bus, which
stops at bus stop A on the opposite side from the station
outside the Edgware International Food Centre (next to
Oxfam/Cash Converters).
M25 clockwise
Leave at junction 19 and follow the A41 towards London.
Parking
There is a car park adjacent to the Outpatients’ Department.
You will need to allow plenty of time as parking is limited.
International patients
You can travel to London Heathrow or Luton Airport,
both situated approximately one hour by car from the
hospital.
Information on the shuttle bus can be found on the Trust
website www.rnoh.nhs.uk
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PPU
Private Patient Unit
Private Patient Unit
The Royal National Orthopaedic Hospital NHS Trust, Brockley Hill, Stanmore, Middlesex, HA7 4LP
If you require further information on the Private Patient Unit, please contact:
Private Patient Unit general enquiries
Tel: 020 8909 5712/5822
Fax: 020 8954 8914
Email: [email protected]
Private Patient Unit nursing enquiries
Tel: 020 8909 5715/5716
If you need this document to be translated into another language/large print, please contact the
Private Patient Unit on 020 8909 5712/5822
Publication date: October 2014