1. health and fitness
2. drugs

Invitation to attend
Destination and venue
Registration details
Program information
For 15 years, the Pharmacy Assistant National Conference has
been empowering pharmacy assistants to take control of their
careers. 2014 is no different, only this year we will be doing it
bigger and better than ever before!
Surfers Paradise
Registration fees
Program format
Offering an exciting mix of fun, knowledge and personal
development, the PA Conference program is developed by
pharmacy assistants for pharmacy assistants and delivers
something for every level of experience. Staff new to the
industry will gain valuable training in the Product Knowledge
Stream; managers will be able to upgrade their skills in the
Management Master Classes; and all attendees will gain
valuable career and life tools in the Personal & Professional
Development Stream as well as be inspired by our motivational
speakers.
From the latest product information, to retail tricks of the trade
and inspiring stories, this year’s delegates will hear from a range
of expert and celebrity speakers including The Gruen Transfer’s
award-winning thought leader Dan Gregory, HR guru Tina
Radford, everyone’s favourite science whiz Dr Karl Kruszelnicki
and communications specialist Roland Sussex.
Meeting new people and building professional networks at
the Welcome Reception and the infamous Conference Dinner
are also important parts of the PA Conference experience. Who
wouldn’t want the opportunity to share ideas and stories with
like-minded pharmacy assistants from around Australia?
If you’re attending the Conference Dinner, you’ll need to start
thinking about your jungle themed costume now because
attendees with the best costumes walk away with fabulous prizes!
Plus, don’t miss the chance to meet The Pharmacy Guild of
Australia/GuildSuper National Pharmacy Assistant of the Year
Award (PATY) state finalists and share in the excitement when
we announce the overall winner.
The PA Conference is not to be missed
and we can’t wait to see you there!
PA2014 Program Committee
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Bordered by 70km of internationally acclaimed beaches
and World Heritage listed subtropical rainforests, the Gold
Coast is Australia’s premier tourist destination. From golden
beaches to thrill-seeking theme parks, world-class shopping
and eye-opening tours, the list of things to do on the Gold
Coast is endless. Why not extend your stay before or after the
conference and enjoy all the things the Gold Coast has to offer?
QT Gold Coast - NEW venue!
The Pharmacy Guild of Australia is thrilled to announce that
the 2014 PA Conference will be held at one of Australia’s most
unique and exciting venues, QT Gold Coast. QT is situated on
the Surfers Paradise city fringe and is within walking distance to
the beach. The hotel offers an unrivalled accommodation and
dining experience. Having undergone a recent refurbishment
and devoting a fun and fresh approach to conferencing, it is the
perfect venue for PA2014.
Full Registration
$395.00
Day Registration
$235.00
Pre-Conference Workshop
$40.00/$85.00
Registration inclusions
Full Registration includes:
• Entry to all conference sessions
• Morning tea, lunch and afternoon tea on Friday 17 &
Saturday 18 October
• Welcome Reception (Thursday 16 October)*
• Conference Dinner (Friday 17 October)*
• Access to trade displays
• Conference notes
• Conference bag
• Certificate of attendance
Day Registration* includes:
• Entry to all conference sessions on day registered
• Morning tea, lunch and afternoon tea on day registered
• Access to trade display
• Conference notes
• Conference bag
• Certificate of attendance
* Day registration DOES NOT include the Welcome Reception
or Conference Dinner.
The 2014 conference program will once again include a mix
of plenary and concurrent sessions. Concurrent sessions have
been split into the following topic areas to appeal to all levels of
delegate knowledge, experience and areas of interest:
• Product Knowledge Stream – this stream covers product
knowledge education, enabling pharmacy assistants to
provide the best product advice for their customers.
• Personal & Professional Development Stream – this
stream will provide valuable career and life tools to enable
you to develop both personally and professionally to assist
you in your role as a pharmacy assistant.
• Management Master Class – designed for pharmacy
managers and supervisors, this stream will cover topics and
issues such as leadership and staff motivation.
QCPP Refresher Training:
Embarrassing Bodies - Pharmacy Only
The Pharmacy Assistant National
Conference Pre-Conference Workshop
is a QCPP Approved Refresher Training
event that will provide all of the training hours necessary for
you to meet the minimum three hour requirement.
Pharmacy assistants are at the frontline of community
pharmacy dealing with common conditions every day. After
the international success of the TV Series ‘Embarrassing
Bodies’, this interactive session seeks to explore a myriad of
‘embarrassing’ conditions via case based scenarios to improve the
pharmacy assistant’s confidence with dealing with potentially
uncomfortable situations. This will allow the pharmacy assistant
to provide the best customer service possible.
Time & date:
2.00pm – 5.00pm, Thursday 16 October
Venue:
QT Ballroom, Ground Floor, QT Gold Coast
Cost:
$40 for conference delegates
$85 for non-conference delegates
Inclusions:
Afternoon tea
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Conference program
12.20pm - 1.15pm
Lunch & Trade Displays
12.30pm - 1.00pm
Fragrance Master Class
PostScript is offering a Fragrance Master Class with Erica Moore, fragrance evaluator for Fragrances of the World. This session was a huge success at last year’s conference
so make sure you don’t miss your chance to demystify the world of Florals, Orientals, Wood and Fresh scents. Delegates can sign up for the master class onsite at the
conference. Places are limited.
Thursday 16 October 2014
1.30pm - 5.30pm
Conference Registration open
2.00pm - 5.00pm
QCPP Refresher Training: Embarrassing Bodies - Pharmacy Only
Pharmacy assistants are at the frontline of community pharmacy dealing with common conditions every day. After the international success of the television series
Embarrassing Bodies, this interactive session seeks to explore a myriad of ‘embarrassing’ conditions via case based scenarios to improve the pharmacy assistant’s
confidence with dealing with potentially uncomfortable situations. This will allow the pharmacy assistant to provide the best customer service possible.
Cost: $40 for conference delegates; $85 for non-conference delegates
Inclusions: Afternoon tea
5.00pm - 8.00pm
Welcome Reception
The Welcome Reception provides the perfect opportunity to meet fellow delegates and make new friends. This function will be held in the Trade Display area, allowing
you to meet with suppliers and view the exhibition before the conference officially begins on the Friday morning.
Venue: Trade Exhibition Area
Friday 17 October 2014
7.30am
Product Knowledge
1.15pm - 2.55pm
Conference Welcome
Speaker: Kara Uden, 2013 Pharmacy Assistant of the Year
8.45am - 9.15am
Discover the real source of your customer’s headache
Did you know tension headache is the most common type of headache globally, affecting up to 80% of people from time to time? Triggered predominately by muscle
pain referred from the neck or shoulders, tension headaches are likely to affect more of your customers than you think. Learn more about the origins of headache pain,
the causes of headache types and the most effective treatments to recommend. Pick-up practical advice on how to best engage customers about their headache and
discover the real source of their pain.
Speaker: Joyce McSwan, Clinical Consultant Pharmacist
9.15am – 9.45am
New perspectives on healthy weight loss
Australia is facing the consequences of an obesity epidemic as the result of an overabundance of highly processed foods and their effect on metabolism. Obesity usually
goes hand in hand with cardiovascular diseases, non-alcoholic fatty liver disease, cancers, asthma, gallbladder disease, osteoarthritis, sleep apnoea and many others. This
session will explain the link between our western diet and the disease process, why IsoWhey’s unique formulation sets it apart from the rest and how this formulation
addresses some little known issues that can dramatically affect weight loss. It will also discuss how you can assist customers in losing weight and keeping it off and
resources available to support you in taking care of your customers Speaker: Danny Urbinder, Education Manager, FIT-BioCeuticals
9.45am - 10.15am
Professional services and front of shop - getting the balance right
With the role of front of shop staff continuing to evolve, adapting to change is the key requirement for any pharmacy’s success. Find out how the pharmacy industry
is changing, the key role pharmacy assistants will play in the future of pharmacy, and some ideas for systems and processes that will help you and your pharmacy stay
ahead of the game.
Speaker: Malcolm Scrymgeour, Director, Zumo Retail Ltd
Nailing onychomycosis
Although not life-threatening, onychomycosis
is an important issue which can have negative
consequences for patients, such as pain and
aesthetic appearance which may undermine
work and social lives. This session will provide
an overview on the anatomy of the nail, causes
of onychomycosis, treatment conditions and
ongoing care.
Speaker: Gideon Poratt, Podiatrist
1.50pm - 2.20pm
Effective paediatric care during
gastrointestinal conditions
There are unique elements in the treatment
of diarrhoea among children. Find out more
in this session about the various symptoms
in children, causes and how to provide a total
healthcare solution to worried parents.
Speaker: Michelle McPherson, Naturopath,
Sanofi Consumer Healthcare
2.25pm - 2.55pm
De-stress + de-tox = weight loss
Find out how you can assist your customers
with weight loss by using the following three
tips: (1) provide them with an understanding of
how ongoing stress can impact on hormones
that regulate weight, sleep patterns and
digestive function; (2) explain to them how
sluggish function of the elimination organs can
lead to a toxic build up that influences the way
our bodies metabolise fats; and (3) encourage
your customers to enjoy sustainable healthy
weight loss by regulating appetite, reducing
sugar and carbohydrate cravings and boosting
the metabolism.
Speaker: Vicky Spencer, Naturopath/Herbalist
2.55pm - 3.30pm
Afternoon Tea & Trade Displays
3.30pm - 4.00pm
Get the facts on infant formulas
This session will update participants on the revised national guidelines for infant formulas. Also learn more about energy needs of infants, the importance of protein,
and iformulas for special medical needs, such as reflux or allergies.
Speaker: Caren Biddulph, Healthcare Specialist (Nutrition) and Key Accounts Manager, ASPEN Nutritionals Australia
4.00pm - 4.30pm
The Pharmacy Guild of Australia/GuildSuper Pharmacy Assistant of the Year Award 2014
This session will showcase the eight State and Territory Finalists of the Pharmacy of the Year Award for 2014. The winner of the Award will be announced at the
Conference Dinner.
Facilitator: Katy Duldig, Pharmacy Practice Officer, The Pharmacy Guild of Australia, Queensland Branch
4.35pm - 5.05pm
The cure for anything is salt water... sweat, tears, the sea & Hydralyte!
This surprise celebrity guest will discuss some success and failures he has experienced over the years, and how salt water is the answer to many of life’s worries. This talk
will motivate you to sweat more, hydrate often... and reach for the stars in your personal and professional lives.
10.15am - 11.15am Morning Tea & Trade Displays
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Product Knowledge
11.15am - 12.20pm
Personal & Professional Development
11.15am - 12.20pm
Management Master Class
11.15am - 12.20pm
11.15am - 11.45am The truth about snoring
Slumber Guard is creating a quantum shift in
terms of how pharmacies across Australia deal
with snoring enquiries by providing solutions
and training that allow pharmacy staff to
pinpoint the cause of snoring and then sell the
correct corresponding products.
Speaker: Fabian Windrich, Director, Slumber
Guard - Australia
11.15am - 11.45am Professional Health Services –the
pharmacy assistant perspective
COPD Screening, Health Checks,
Diabetes Risk Assessment, Blood Pressure
Monitoring, Sleep Apnoea Clinics,
Vaccination Clinics......the list of health
services pharmacies are now providing is
continually getting longer and longer. But
how does a pharmacy assistant prepare for
these services? What training is available?
This session will link various pharmacy
services and opportunities for training for
pharmacy assistants.
Speaker: Kara Uden, Retail Manager,
Malouf Pharmacies Forest Lake
11.50am - 12.20pm The science of healthy skin
This session will examine the structure of
the skin and its barrier function, common
skin conditions and ways to treat these skin
conditions topically.
Speaker: Rebecca Coulson, Key Account
Representative, Ego Pharmaceuticals
11.50am - 12.20pm eHealth: The cloud, your phone and
your pharmacy’s future?
New advances in information technology
are not only transforming our day to day
lives, they are causing dramatic changes to
pharmacy practice. This session will outline
the key trends to watch and the pros and
cons of these advances, as well as give
an insight into the role eHealth plays in
changing how your pharmacy operates.
Speaker: Roger Boot, Vendor and
Marketing Manager, eRx Script Exchange
11.15am - 12.20pm Smarter pricing
In this session Malcolm
Scrymgeour will unlock
the secrets of pricing in
pharmacy and reveal how to
make smart pricing decisions
that will improve your
pharmacy’s business, and
fast. Of the five marketing Ps
(product, place, promotion,
people and price), price is the
least understood. The process
that most pharmacies have in
place is to use manufacturer
recommended pricing as the
starting point, or applying
a mark up to a category.
With the dynamic nature of
pricing, this probably isn’t
going to be good enough.
Find out how to make
smarter pricing decisions on
the categories that can really
make a difference to your
pharmacy and reduce your
workload.
Speaker: Malcolm
Scrymgeour, Director, Zumo
Retail Ltd
7.00pm - midnight
1.15pm - 2.20pm
The Pharmacy Assist Program: Helping
pharmacy assistants to assist people
living with diabetes
Assisting customers with diabetes can be
difficult, with each individual requiring
varying information and support at different
stages of their diabetes journey. This session
will outline the right tools and information
to support customers, regardless of whether
they are newly diagnosed or have been
living with diabetes for some time.
Speaker: Alison Bennett, Diabetes Dietitian,
Diabetes Queensland
2.25pm - 2.55pm
Be a Flu Fighter! Learnings from the
Queensland Pharmacists Immunisation
Trial
We soon may be able to add pharmacist
administered vaccinations to the long list
of professional services already provided
by community pharmacy. This session
will provide an update on the Queensland
trial and an implementation perspective
of how to potentially deliver this service in
your pharmacy. The important role of the
pharmacy assistant will be discussed also.
Speaker: Chris Campbell, Professional
Services Pharmacist, Terry White Chemists
Management Master Class
1.15pm - 2.55pm
1.15pm - 1.45pm
Conference Registration opens
8.30am - 8.45am
Personal & Professional Development
1.15pm - 2.55pm
1.15pm - 2.55pm
Training and guiding
staff: the health care
encounter
The health care
encounter between
pharmacy staff and
customers is one of the
key interfaces between
the pharmacy profession
and the public. It is crucial
that the information flow
and personal contact
between pharmacy
assistants and members
of the public be handled
with consideration,
sensitivity, accuracy
and effectiveness. This
workshop addresses
issues of communication
in the health care
encounter, and how
managers can train
and guide their staff
to provide optimal
outcomes. Speaker: Emeritus Prof
Ronald Sussex OAM, The
University of Queensland
Conference Dinner – Jungle theme
Unleash your wild side and come dressed in your most creative jungle attire at this year’s jungle themed Conference Dinner. Prizes will be awarded for the best costumes.
Dinner includes live entertainment, a three course dinner and drinks.
Venue: QT Ballroom
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Speaker showcase
Saturday 18 October 2014
8.30am
Conference Registration opens
9.00am - 9.30am
Managing up - 10 tips to manage your boss
This not to be missed session will reveal the do’s and don’ts of managing your boss to get the best out of your career.
Speaker: Tina Radford, Managing Director, HR Business Solutions
9.30am - 10.00am
The power of professional recommendation
Pharmacists and pharmacy assistants play a vital role in the healthcare system through the medicine and information they provide, they are advisers to the public on
everyday health care and a key figure in the supply and delivery of medicines to the consumer. They are partners of the manufacturer of non-prescription medicines as
they both share the common goals of service of high quality for the patient and encouragement of the rational use of medicines.
Speaker: Rochelle Akhavan, Regional Sales Manager, iNova Pharmaceuticals
Conference MC
10.00am - 10.30am Sunscreens – are they all created equal?
Find out how the sun affects us and what factors influence the damaging effects of sun exposure in Australia. In this session inventor of Helioplex Dr Curtis Cole
will also explain why all sunscreens are not equal and the science behind Helioplex®, the technology in Neutrogena® sunscreens which effectively absorbs the
hazardous UVA and UVB rays providing “photostable” durable protection that will not break down or lose its ability to protect the skin.
Speaker: Dr Curtis Cole, Director of Technology Adult Skin Care, Johnson & Johnson Consumer Products
10.30am - 11.00am Tactics and tools to help your pharmacy punch above its weight
The digital revolution has changed the commercial world, meaning we are now exposed to more competition than ever before. Customer loyalty is hard won and even
harder to keep, and new technology makes it even more difficult to get someone’s attention. What this means is that we need to work harder, be more creative, get
closer, be more connected as well as being bolder and more courageous in how we chase customers and more exceptional in how we serve them. This insightful and
entertaining presentation will outline how the world of business is changing, what the new rules of engagement are and how you can help your pharmacy punch above
their weight.
Speaker: Dan Gregory, Founder and CEO, The Impossible Institute
11.00am - 11.30am Morning Tea & Trade Displays
Product Knowledge
11.30am - 1.10pm
Personal & Professional Development
11.30am - 1.10pm
11.30am - 12.00pm Empowering women with Polycystic Ovary
Syndrome (PCOS)
PCOS is an endocrine disorder affecting 12% of
women of reproductive age and characterized
by obesity/difficulty losing weight, irregular
menstrual periods, excess facial and body
hair, acne, hair loss, and insulin resistance.
Women with PCOS are at an increased risk of
obesity, insulin resistance and type 2 diabetes,
cardiovascular disease, endometrial cancer and
metabolic syndrome.
Speaker: Veryan McAllister, President, Polycystic
Ovary Syndrome Association of Australia
11.30am - 12.35pm Kickstart your career with QCPP – the role of 11.30am - 1.10pm
the QCPP coordinator
Find out how being a QCPP coordinator can kick
start your career and help achieve excellence
within your pharmacy. This session will explain
the role of the QCPP coordinator and give you
the opportunity to hear from experts who will
share how these skills have further developed
their career.
Facilitator: Chloe Hennessy, Joint Head Quality
Pharmacy Practice, The Pharmacy Guild of
Australia, National Secretariat
12.05pm - 12.35pm Congratulations! What else to say to
expectant and new mums
This session will focus on all things baby; from
conception to toddlers. A Mater Midwife from
Australia’s largest maternity service, Mater
Mothers’ Hospitals, will provide advice and
tips on chatting with customers as they trek
through their pregnancy journey and into the
toddler years. Topics to include; pregnancy, birth,
breastfeeding, poo and safe sleeping.
Speaker: Registered Midwife, Mater Mothers’
Hospitals
12.40pm - 1.10pm
12.40pm - 1.10pm
The future - next exit
Wondering what the future holds for
community pharmacy? And what will the role of
the pharmacy assistant look like? This industry
update will provide PAs with a summary of the
current state of affairs and also explore future
opportunities in health services. Speaker: Tim Logan, Branch President, The
Pharmacy Guild of Australia, Queensland Branch
Hire hard – manage
easy
Hiring the right people
for your pharmacy
and culture is hard
work, and we don’t
always get it right. The
recruitment process
is a risky one which
can have disastrous
consequences if we
recruit a bad egg
into the team. This
session will highlight
Tina’s proven and
successful recruitment
process starting with
formulating the ‘ideal
employee wishlist’ and
great advertisements
and focussing on how
to identify superstars
in the interview
process.
Speaker: Tina Radford,
Managing Director, HR
Business Solutions
1.10pm – 2.00pm
Lunch & Trade Displays
2.00pm – 2.30pm
Make a difference – today’s top five health concerns
An opportunity like no other! A well-known community pharmacist, master herbalist, media health commentator, author and health expert will talk about the top five
health concerns of the everyday pharmacy consumer and how you can make a difference
2.30pm – 3.00pm
The Value of Community Pharmacy campaign - from concept to consumer
Everyday pharmacy assistants add value to the lives of patients and consumers all around Australia. The wonderful service and advice provided by pharmacies is held
in high regard by the Australian public. To promote the role, value and services provided by community pharmacy the Guild has embarked on a national television and
public relations consumer campaign that showcases community pharmacy. The session will discuss the campaign from concept to consumer.
Speaker: Ann Dalton, Group Executive Engagement and Advocacy, The Pharmacy Guild of Australia, National Secretariat
3.00pm – 3.45pm
Dr Karl’s top trends in technology and behaviour
Throughout history, it has often been said that “we live in interesting times”, and every age – including the present - has its wonders, discoveries and traits. From the
wheel to the automobile, aqueducts to army ducks, computers to tele-commuters, human inventiveness and adaptability seems boundless. But what does the future
hold? Will the sciences – both technological and human - give us a sustainable future, or will the worsening state of the planet and the “social malaise” of the people who
live on it drive us to devolution? In this session science guru Dr Karl will explore some great moments in both science and society as a backdrop to examining the current
and emerging trends, and indulge in a bit of speculation about what the future holds.
Speaker: Dr Karl Kruszelnicki
3.45pm
6
Iron-deficiency anaemia - the silent epidemic
An estimated 80% of the world’s population is
iron deficient. Find out the signs and symptoms
of iron deficiency anaemia, who is most at risk,
and how to better educate customers on how
to optimise their iron levels through diet and
supplementation.
Speaker: Lisa Guy, Naturopath/Nutritionist
Management Master Class
11.30am - 1.10pm
Michael Hann
Michael Hann is pleased to return as MC
for his fourth Pharmacy Assistant National
Conference. Michael is the Managing Director
of training and presenting agency Deep Blue
Learning. He has hosted many events over the years and looks
forward every year to enjoying the company and energy of the
delegates at the PA conference.
Presenters
Rochelle Akhavan
Regional Sales Manager, iNova
Pharmaceuticals
Rochelle Akhavan’s pharmaceutical industry
career spans over 23 years and includes
National and Regional Sales Manager roles for GSK, Sanofi Pasteur
and iNova Pharmaceuticals. Rochelle has developed national
training models in sales and therapeutic areas. In her current role
as Regional Sales Manager for iNova, she runs the national training
of the Consumer Health Care team in Professional Selling Skills. A
passion for coaching and development has seen Rochelle’s sales
teams win many National Awards for sales success. Rochelle holds
degrees in Applied Science and Nursing.
Alison Bennett
Diabetes Dietitian, Diabetes Queensland
Alison Bennett is an Accredited Practicing
Dietitian and Accredited Nutritionist. Alison
joined the Diabetes Queensland health
team in February 2013 after spending 18 months as a Diabetes
Dietitian with Diabetes Tasmania. She has a range of experience
advocating and promoting health and health related issues at
a National and International level. Alison enjoys working in the
community to promote good health and wellbeing.
Caren Biddulph
Healthcare Specialist (Nutrition) and Key
Accounts Manager, ASPEN Nutritionals
Australia
Caren Biddulph is an Accredited Practicing
Dietician with a Master’s degree in nutrition and training in
lactation management. She has worked in clinical nutrition specialising in paediatrics - and has a passion for the wellbeing
and nurturing of infants. Caren has published a thesis, enjoys
keeping up-to-date with scientific research and is currently
undertaking an MBA. She has keen interests in sport and literature,
teaches yoga and enjoys the outdoors and travel.
Roger Boot
Vendor and Marketing Manager,
eRx Script Exchange
Roger Boot is an eHealth consultant who
has been working with eRx Script Exchange
since 2008. Roger is heavily involved in the leading edge of
Australian eHealth advances and has managed significant IT and
change management projects across the health and non-profit
sectors. He also manages Greenwich Village Pharmacy in Sydney
with his wife Diana. Roger started his working life as a Jackaroo on
the Hay plain and holds three degrees.
Chris Campbell
Professional Services Pharmacist, Terry
White Chemists Group
Chris Campbell’s role as Professional Services
Pharmacist for the Terry White Chemists Group
of pharmacies involves facilitating professional services across the
network of 170 stores. His career started in hospital pharmacy
in 2002 before moving to work in community pharmacy. Chris
is a member of the Queensland Pharmacists Immunisation
Pilot reference group and conducts lectures at both QUT
and Griffith pharmacy schools. Chris is accredited to perform
Home Medication Reviews and is passionate about practical
implementation of professional services in community pharmacy.
Dr Curtis Cole
Director of Technology Adult Skin Care,
Johnson & Johnson Consumer Products
Dr Curtis Cole has been developing and
evaluating sunscreen products for Johnson &
Johnson for the past 20 years and in his current role is responsible
for developing therapeutic facial skin care products for the
company’s international markets. Dr Cole has also worked in the
Dermatology Department of Temple Medical School researching
the effects of ultraviolet light on skin, both acute (sunburn) and
chronic (skin cancer). He has been active in Photobiology for over
25 years and has participated in numerous industry collaborative
initiatives in sunscreen evaluation method development.
Rebecca Coulson
Key Account Representative, Ego
Pharmaceuticals
Rebecca Coulson has been Key Account
Representative for Ego Pharmaceuticals for
the past eight years. As an enthusiastic and entertaining trainer,
Rebecca brings her background in teaching and psychology to
present a session that will enable participants to understand and
apply a practical, health-focused solution to a broad range of skin
conditions.
Conference Close & Afternoon Tea
7
Ann Dalton
Group Executive Engagement and
Advocacy, The Pharmacy Guild of Australia,
National Secretariat
As Group Executive, Engagement and
Advocacy with The Pharmacy Guild of Australia Ann Dalton
oversees and coordinates the government, stakeholder, marketing
and public relations function of the national secretariat. Ann has
made significant contribution to community pharmacy through
her various positions at the Guild, which include National Director,
Policy and Regulatory Affairs, acting Director of the Quality Care
Pharmacy Division and ACT Branch Director. Prior to joining the
Guild, Ann ran her own small communication consultancy and for
some years managed her family’s bookselling business.
Dan Gregory
Founder and CEO, The Impossible Institute
As the founder and CEO of The Impossible
Institute, Dan Gregory advises management
and sales departments on what truly drives
their customers and employees, and advises high level executives
and boards on how to lead with the power of a purposeful and
compelling identity in a rapidly changing world. During his 20year career as a thought leader in human behaviour, marketing,
NPD and communications, Dan has worked with the biggest
global brands and won countless awards around the world for
creativity, effectiveness and ROI. Dan is most well-known for his
appearances on the ABC’s Gruen Transfer.
Lisa Guy
Naturopath/Nutritionist
Highly qualified naturopath Lisa Guy has over a
decade of experience and runs a Sydney based
clinic, Art of Healing. Lisa has also authored
several books including ‘My Goodness’, ‘Pregnancy Essentials’, and
‘Heal Yourself’, writes for a variety of magazines and newspapers
and is Body and Soul’s resident nutritionist. Lisa is mum to two little
girls and has a particular passion for treating children and helping
support women through pregnancy and beyond.
Karl Kruszelnicki’s media career began in 1981
when he presented ‘Great Moments In Science’
on Double J to pay his way through medical
school. In 1985 he made his television debut as
the presenter of Quantum and since 1986 has reported science on
the Midday Show, Good Morning Australia, the Today Show and
Sunrise. In September 2003 Dr Karl was named ‘Australian Father
of the Year’ and in 2006 received the Member of the Order of
Australia Award. He has degrees in Physics and Maths, Biomedical
Engineering, Medicine and Surgery and has worked as a physicist,
tutor, film-maker, car mechanic, labourer, and medical doctor as
well as being the author of 30 books.
Tim Logan
Branch President, The Pharmacy Guild of
Australia, Queensland Branch
Tim Logan is a community pharmacist of
nearly 30 years’ experience. He is the President
of the Queensland Branch and Senior National Vice-President
of the Pharmacy Guild of Australia, and has been a member of
the Pharmacists Board of Queensland and the Pharmacy Board
of Australia. Tim has been involved in the development of the
Queensland Pharmacy Immunisation Pilot from its inception, and
looks forward to further involvement in projects to fully utilize the
capacity of pharmacists and pharmacies in the Health system.
Veryan McAllister
President, Polycystic Ovary Syndrome
Association of Australia (POSAA)
Veryan McAllister is one of the founding
members of POSAA, which began operations
in 1998 and continues today to provide
support, information and education to women with PCOS. Veryan
was an integral part of the POSAA team which successfully
lobbied Prime Minister Kevin Rudd for the funding of national
guidelines on the diagnosis and treatment of PCOS that have
been rolled out to GPs across Australia. Veryan volunteers her time
to POSAA to provide support to women with PCOS.
Chloe Hennessy
Michelle McPherson
Joint Head Quality Pharmacy Practice,
The Pharmacy Guild of Australia, National
Secretariat
Naturopath, Sanofi Consurmer Healthcare
As joint head of the Quality Pharmacy Practice
team at the Pharmacy Guild of Australia,
Chloe Hennessy oversees the National Operations of the Quality
Care Pharmacy Program (QCPP). Chloe has had over nine years’
experience with the Guild, working at an operational level in
the ACT Branch and now in a strategic management position at
the National Secretariat. As most of her time with the Guild has
been with QCPP Chloe has gained extensive knowledge of the
program and played an integral part in its evolution, including the
development of the second edition and 2011 version of the QCPP
Requirements Manual.
8
Dr Karl Kruszelnicki
Michelle McPherson is an accomplished
national and international speaker on health
and nutrition who regularly interacts with retail
and pharmacy assistants, pharmacists, naturopaths and hospital
staff. Michelle has a particular interest in children’s health and wellbeing and has worked in the pharmacy industry for over 25 years.
Joyce McSwan
Vicky Spencer
Clinical Consultant Pharmacist
Naturopath/Herbalist
Joyce McSwan is an Accredited Consultant
pharmacist who is working within the
healthcare system to innovate and optimise
care for those living with persistent pain using
mixed funding models. Currently the project manager of the
‘Turning Pain into Gain’ program for the Gold Coast Medicare
Locals, Joyce has also authored the MedRN Chronic Pain DVD
training for health professionals. Her contributions to the
profession and the community led to her being awarded the
Pharmaceutical Society of Australia, Quality Use of Medicines,
Pain Management Award in 2012, and in 2013 she was awarded
the Innovative Pharmacist of Year award in recognition of her
significant innovations in pain management.
Gideon Poratt
Podiatrist
Gideon Poratt Gideon began his career as
a podiatrist at the Inner South Community
Health Service in South Melbourne where
he developed a broad range of podiatry skills and a holistic
approach to foot care. Gideon’s focus is on all aspects of podiatry,
including gerontology, sports biomechanics and paediatrics as
well as treatment of complications caused by diabetes. During his
23 years of practising as a podiatrist he has been committed to
providing an outstanding service to the local community.
Tina Radford
Managing Director, HR Business Solutions
Tina has 18 years’ experience as a senior human
resources practitioner. With her real-world
commercial experience and in-depth expertise
in managing the dynamics of fast growing organisations, Tina has
brought a refreshingly different style and substance to the HR
business challenges that her clients face. With experience across
a range of industries including, engineering, retail, hospitality,
construction, manufacturing, finance, mining and professional
services, Tina is widely sought after for her leadership expertise in
entrepreneurial and fast-growing firms which embrace expansion
and change.
Malcolm Scrymgeour
Director, Zumo Retail Ltd
After a career in senior executive marketing
and merchandise roles in blue chip
organisations such as Cadbury, Cocoa-Cola,
Shell and Mayne Group, Malcolm Scrymgeour
has forged a formidable reputation as a retail management
consultant. He has worked in a number of retail channels
including pharmacy, liquor, convenience stores and newsagents,
and has developed the FAR-SPPACE™ concept for assessing the
in-store consumer experience. He also created the Retail Ready
Program© which is used by clients in a diverse range of industries
and countries.
Vicky Spencer is a qualified naturopath/
herbalist and personal trainer with over 20
years’ experience in the natural medicine
industry as a lecturer, trainer and consultant.
Vicky is passionate about sharing with others how a high quality
herbal/nutritional supplement will add value not only to the
consumer but to the pharmacy as a business, and believes that
having confidence in recommending quality supplementation is
vital for every pharmacy assistant.
Prof Roland Sussex
Emeritus Professor Roland Sussex OAM
Roland (Roly) Sussex is research fellow in the
Institute for Teaching and Learning Innovation
and the School of Languages and Comparative
Cultural Studies at the University of Queensland. He was
previously Professor of Applied Language Studies at the University
of Queensland and taught Linguistics and Russian at the
University of Reading (UK) and Monash University in Melbourne.
His current research is in the triangle between language, culture
and society, and technology. He writes a weekly column on
language for Brisbane’s Courier-Mail, and has been broadcasting
every week to Queensland on ABC radio since 1997, and for the
last decade to South Australia.
Kara Uden
Retail Manager, Malouf Pharmacies Forest
Lake
After working as a Dispensary Technician in
New Zealand, Kara moved to Australia in 2006
and started as a pharmacy assistant with Malouf Pharmacies
Forest Lake. In 2010 she became the pharmacy’s Retail Manager
and two years later was awarded the Malouf Pharmacies Retail
Manager of the Year. Kara has completed her Certificate IV in
Community Pharmacy and enjoys running a busy community
pharmacy with a team of 40 staff. In 2013 Kara was crowned The
Pharmacy Guild of Australia’s Pharmacist of the Year.
Danny Urbinder
Education Manager, FIT-BioCeuticals
Danny Urbinder has worked in the health
industry for over 20 years. A qualified
Naturopath who graduated from the
Southern School of Natural Medicine, Danny was a lecturer in
Nutritional Biochemistry at the Australian College of Natural
Medicine for many years. He also worked for several years
in functional pathology with ARL as their Technical Service
Manager. Seven years ago he joined FIT-BioCeuticals where he is
the Education Manager.
9
Social program
Welcome Reception
Thursday 16 October 2014, 5.00pm - 8.00pm
Conference Dinner
EXTENDED HOURS!
Friday 17 October 2014, 7.00pm – midnight
Trade Exhibition Area, QT Gold Coast
QT Ballroom, QT Gold Coast
The Welcome Reception provides the perfect opportunity to
meet fellow delegates and make new friends. This function
will be held in the Trade Display area, allowing you to meet
with suppliers and view the exhibition before the conference
officially begins on the Friday morning.
Unleash your wild side and come dressed in your most creative
jungle attire at this year’s jungle themed Conference Dinner.
Prizes will be awarded for the best costumes. Dinner includes
live entertainment, a three course dinner and drinks.
Tickets:
Inclusive for all full delegates
Tickets:
Inclusive for all full delegates
Additional tickets:
$115 per person
Additional tickets:
$60 per person
Proudly sponsored by:
Proudly sponsored by:
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Trade exhibition
Exhibitors
Trade exhibition opening times
PA2014 will feature over 40 trade displays. Exhibiting
organisations include:
Delegates will be able to access the trade exhibition at the
following times:
AFT Pharmaceuticals
Ansell
API
Apotex
Aspen Australia
Attorney - General’s Department
Bellamy’s Organic
Care Pharmaceuticals
Contact Magazine
Diabetes Queensland
Ego Pharmaceuticals
eRx
Ethical Nutrients
Gastrolyte
Gold Cross Products & Services
Gordochom Solution
GuildSuper
Hydralyte
Hydrozole
iNova Pharmaceuticals
IsoWhey
Johnson & Johnson
Nad’s Hair Removal
Oriental Botanicals
Pharmacy Club
Post Script
Reckitt Benckiser
Sigma Pharmaceuticals
Slumber Guard
Swisse
The Pharmacy Guild of Australia
Thursday 16 October
5.00pm - 8.00pm
Welcome Reception
Friday 17 October
10.15am - 11.15am
Morning Tea
12.20pm - 1.15pm
Lunch
2.55pm - 3.30pm
Afternoon Tea
11.00am - 11.30am
Morning Tea
1.10pm - 2.00pm
Lunch
Saturday 18 October
CONFERENCE REGISTRATION FORM – 2 FOR 1 OFFER
TO REGISTER MORE THAN 2 DELEGATES PLEASE PHOTOCOPY THIS FORM
Section A – Pharmacy details
Pharmacy Name ........................................................................................................................................................................................................................................................................
Pharmacy Address ........................................................................................................................................... Suburb .......................................................................................................
State ...................................................................... Postcard .............................................................................. Email .......................................................................................................
Phone .............................................................................. Fax ........................................................................... Mobile .......................................................................................................
Tick this box if you DO NOT wish to receive emails regarding events and training run by The Pharmacy Guild of Australia
Section B – Registration details
DELEGATE 1
DELEGATE 2
First Name ..............................................................................................................
First Name ..............................................................................................................
Surname ..................................................................................................................
Surname ..................................................................................................................
Position Title ...........................................................................................................
Position Title ...........................................................................................................
Special Dietary Requirements ..........................................................................
Special Dietary Requirements ..........................................................................
......................................................................................................................................
......................................................................................................................................
Full Registration ................................................................................ $395
Full Registration ................................................................................ $395
I would like to attend the:
I would like to attend the:
QCPP Refresher Training Workshop (delegate) .......................... $40
Thursday 16 October, 2.00pm – 5.00pm
QCPP Refresher Training Workshop (non-delegate) ................. $85
Thursday 16 October, 2.00pm – 5.00pm
Welcome Reception ............................................................. INCLUDED
Thursday 16 October, 5.00pm–8.00pm
Conference Dinner ................................................................ INCLUDED
Friday 17 October, 7.00pm – midnight
QCPP Refresher Training Workshop (delegate) .......................... $40
Thursday 16 October, 2.00pm – 5.00pm
QCPP Refresher Training Workshop (non-delegate) ................. $85
Thursday 16 October, 2.00pm – 5.00pm
Welcome Reception ............................................................. INCLUDED
Thursday 16 October, 5.00pm–8.00pm
Conference Dinner ................................................................ INCLUDED
Friday 17 October, 7.00pm – midnight
Total .................................................................................................. $ ________
Total .................................................................................................. $ ________
Section C – Payment details
I enclose a cheque made payable to The Pharmacy Guild of Australia, Queensland Branch
TOTAL $ ______________
Please charge my (circle) Amex / Diners / MasterCard / Visa
Credit Card Number .......................................................................................................................................... Expiry .......................................................................................................
Credit Card Holder ...................................................................................................................................... Signature .......................................................................................................
Payment Terms: Registration form will not be accepted without full payment.
Cancellation Policy: All requests for registration refunds must be made in writing to The Pharmacy Guild of Australia, Queensland Branch. Cancellations made prior to
16 September 2014 will be refunded, minus a $50.00 per person processing fee. Substitute delegates will be accepted without financial penalty. No refunds will be given
after 16 September 2014.
Privacy Policy: The personal information obtained from this form may be used for purposes relating to events and training run by The Pharmacy Guild of Australia. You
may also receive additional information regarding the conference from the event sponsors. Please tick this box if you do not wish this to happen
NB: It is a condition of entry to the Pharmacy Assistant National Conference that you may be photographed at the event, and your image may be used on promotional
material for The Pharmacy Guild of Australia, Queensland Branch activities.
PLEASE RETURN THIS FORM WITH PAYMENT TO:
The Pharmacy Guild of Australia, Queensland Branch, PO Box 457, Spring Hill QLD 4004 or EMAIL: [email protected] or FAX: 07 3831 9246
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ACCOMMODATION BOOKING FORM
ONE BOOKING PER FORM. PLEASE PHOTOCOPY THE ORIGINAL FORM FOR MORE THAN ONE BOOKING
ACCOMMODATION RATES
SECTION C - CREDIT CARD DETAILS FOR SECURITY
QT Hotel, Surfers Paradise - PA2014 Venue
$205.00 - single or double Mountain River Room
(includes full buffet breakfast for ONE person - duration of stay)*
$235.00 - single or double Ocean View Room
(includes full buffet breakfast for ONE person - duration of stay)*
*Extra buffet breakfasts are priced at $25.00 per person, per day
Check In from 2:00pm and Check Out no later than 11:00am
All bookings, regardless of payment method, must be accompanied by credit card
details for security purposes. This credit card will be charged if payment is not
received in full by 12 September 2014.
Mantra Sun City, Surfers Paradise - Opposite QT Hotel
$204.00 - two bedroom apartment
Minimum of two nights stay required.
(does not include daily cleaning service or breakfast)
Check In from 2:00pm and Check Out no later than 10:00am
Name of cardholder ..................................................................................................................
Rates are inclusive of GST. All rooms are non-smoking.
SECTION A – PERSONAL DETAILS
Title (Mr/Mrs/Miss/Ms) ...........................................................................................................
Card type (please circle)
Expiry date ..................................................................... CSV.....................................................
Signature ......................................................................................................................................
SECTION D - PAYMENT
All accommodation bookings must be paid in FULL at time of booking. Payment
for your booking can be made by credit card, cheque or EFT. Payment will be
forwarded to QT Hotel or Mantra Sun City prior to your check in.
First Name ...................................................................................................................................
Surname .......................................................................................................................................
CREDIT CARD
Please charge the card above for the full accommodation amount of
$__________
Credit card authorisation
Pharmacy Name .........................................................................................................................
SECTION B – ACCOMMODATION BOOKING
If the credit card provided is not in your name, the cardholder will need to
complete the section below to authorise payment:
Arrival date .................................................... Arrival time ..................................................
I, ..............................................................................................................................................
Departure date ............................................. Departure time ...........................................
authorise my credit card to be debited as indicated above.
Sharing with ...............................................................................................................................
Signature ...........................................................................................................................
Special requests ..........................................................................................................................
2.
...........................................................................................................................................................
CHEQUE
I enclose a cheque for $__________ made payable to The Pharmacy
Guild of Australia, Queensland Branch
QT Hotel, Surfers Paradise – PA2014 Venue
Mountain River Room
$205.00 per night (includes buffet breakfast for one person)
$25.00 extra buffet breakfast per person, per day
Single (one king bed)
Double (two double beds)
Triple with rollaway (extra $55.00)
Extra buffet breakfast x _____ days for_____ delegate/s
3.
Total $________
CANCELLATION TERMS & CONDITIONS
Ocean River Room
$235.00 per night (includes buffet breakfast for one person)
$25.00 extra buffet breakfast per person, per day
Single (one king bed)
Double (two double beds)
Triple with rollaway (extra $55.00)
Extra buffet breakfast x _____ days for_____ delegate/s
Total $________
Mantra Sun City, Surfers Paradise - Opposite QT Hotel
Two bedroom apartment: maximum of 4 guests
$204.00 per night: minimum two nights stay
(does not include daily cleaning service or breakfast)
Two bedrooms
Air travel
QT Gold Coast
Flights to the Pharmacy Assistant National Conference can be
booked through the following airlines:
A special conference rate has been negotiated with the QT Gold
Coast for all conference delegates. Rates listed are per room per
night.
QANTAS
Ph: 131 133
www.qantas.com.au
Single Occupancy
$205.00
including one Full Buffet Breakfast
VIRGIN AUSTRALIA
Twin / Double
Occupancy
$235.00
including two Full Buffet Breakfasts
Ph: 136 789
www.virginaustralia.com
Accommodation at QT Gold Coast can be booked via the
Accommodation Form opposite.
Mastercard / Visa / Diners / American Express
Card number ...............................................................................................................................
1.
Accommodation
Mantra Sun City
For delegates wishing to bring their family or share
accommodation with a colleague, two bedroom apartments
are available at the nearby Mantra Sun City. Featuring unique
Aztec-inspired designs and architecture and set amidst lush
tropical gardens, Mantra Sun City is located just one block from
the sandy beaches of the Gold Coast. Rates are based on a
minimum 2 nights stay.
Two bedroom apartment:
Additional person:
$204.00 (up to 4 guests)
$40.00 per night
(rollaway or sofa bed; maximum
1 extra person per room)
Accommodation at Mantra Sun City can be booked via the
Accommodation Form opposite.
If you are looking to share a room with another delegate
to save costs, please email [email protected].
JETSTAR
Ph: 131 538
www.jetstar.com.au
Airport transfers
From Brisbane Airport
Brisbane Airtrain runs two express trains each hour direct
to the Gold Coast. For an extra fee, delegates can utilise the
AirtrainConnect service, a 24-hour door-to-door transfer which
includes your train fare and a chauffeur driven transfer to your
hotel. For bookings and timetables go to www.airtrain.com.au
or call 07 3216 3308.
Con-x-ion Airport Transfers offer affordable coach transfers from
Brisbane Airport to Surfers Paradise. Online bookings can be
made at www.con-x-ion.com. For phone bookings and further
details contact 07 5556 9888.
From Coolangatta Airport
Gold Coast Tourist Shuttle provides transfers from Coolangatta
Airport to Gold Coast hotels. For bookings phone 1300 655 655
or email [email protected].
ELECTRONIC FUNDS TRANSFER
I have transferred $__________ by EFT to:
The Pharmacy Guild of Australia, Queensland Branch
National Australia Bank, Queen Street Brisbane
BSB #: 084004 Account #: 608350148
NB: Please reference delegate name and PA2014
No cancellation fee will apply if the booking is cancelled within thirty (30) days
or more prior to the guest arrival. For cancellations within thirty (30) days the
full amount of the accommodation will be charged.
PLEASE RETURN THIS FORM TO:
The Pharmacy Guild of Australia, Queensland Branch
PO Box 457, Spring Hill QLD 4004
or FAX: 07 3831 9246
or EMAIL: [email protected]
Total $________
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ENQUIRIES
Events Division
The Pharmacy Guild of Australia,
Queensland Branch
PO Box 457 Spring Hill QLD 4004
P: 07 3831 3788
F: 07 3831 9246
E:[email protected]
W: www.pharmacyassistants.com