Board of Directors Musharraf Bokhari Chairman “H. A. Shah Group is a progressive and forward-thinking organization dedicated to the pursuit of global growth oportunities. With nearly a century of experience in international chemical industry business, we’re experts in forging partnerships to improve performance, customer loyalty, reduce costs, provide the best support services, and build strong, innovative businesses. This has equipped us to drive greater innovation, and create a distinctive corporate identity for ourselves.” Zulfiqar Bokhari CEO “H. A. Shah Group has come a long way since it embarked upon its journey of growth. It has evolved to become the leading name of the industry today, holding the very top niche in its area of operations within Pakistan by representing the world-reknowned market leaders in its product line. It gives me great pride to see the huge success and dynamic force that we have become today.” Waqar Bokhari Managing Director “During the past years, we embarked upon a very successful expansion of our business. New banches were added in Bangladesh, UAE and USA, and as of now the company has four major divisions working simultaneoualy: chemical analysis, life sciences, forensic sciences, and chemistries & supplies. Staffed by the industry’s most qualified and capable professionals, the company has also been presented with numerous prestigious achievement awards from our principals for best distributor in the entire south-asian pacific region; this is a mark of how far H. A. Shah Group has come since its inception several decades ago.” Providing dynamic service and support to the chemical analysis and life sciences industry, by engendering groundbreaking technological and creative solutions Our Mission Our organization is driven towards a single goal customer satisfaction. We at H. A. Shah & Sons aim to ensure that our market leadership extends far beyond hardware, into turfs like customer loyalty, product diversity, and the establishment of mutual trust between our customers, suppliers, and employees. Our mission is not the quantitative growth of the company but to ensure that through our diversity, speed and quality we are able to bring about an improvement in the quality of life of society at large, by partnering with our customers to create economic opportunities. Our Vision We aspire to become a leading global and national enterprise in the chemical analysis industry and the partner of choice for laboratory devices and solutions. Our Corporate Values We perform with integrity at all levels and continue to ensure corporate excellence through innovation and focused quality conscious efforts in all our ventures. We strive to play our role as a good corporate citizen, by serving the people and society, for a better tomorrow. Who we are and what we do? We are ISO 9001:2008 certified representative of the world’s leading laboratory equipment manufacturers. We are Science freaks. Our primal urge is to provide you with all the latest and innovative products. We have four separate divisions involved in chemical analysis, life sciences, forensic sciences and chemistries & supplies. We are hard working. Our trained and assiduous resources are working extremely hard to deliver you with the finest products on time. We are quality epitomized. We embody your trust in our products. All the products being delivered to you are not only world-class but also speak for themselves. We are enthusiasts. Our Pockets are filled with unflagging enthusiasm. Our customer support team never misses a chance to impress you by lucidly displaying its high level assistance and near to perfect services. We are perfectionists. For the last forty years we have been here depicting our vivid dedication to impersonate perfection. Back in 1975 H.A.Shah & Sons started off as an exclusive country wide distributor of world renowned laboratory manufacturers like Anton Paar and Metrohm and till now we have never stopped, never looked back, never despise our conviction; yet still here to drizzle it’s clients with services of the finest quality. We are expendables. Starting with the provision of mere laboratory equipment, today we have acquired the key markets of Pakistan including the chemical, petrochemical, pharmaceutical, academic, material testing & research, clinical research, forensics & toxicology, genomics, proteomics, and life sciences industries, as well as the automotive, food and agriculture sectors. We’ve surely expanded and are hoping to touch the new skyline of diversity, innovation and customer’s satisfaction. No wonder we are great optimists as well! A Company Of H. A. Shah Group As the world’s premier measurement company, Agilent offers the broadest range of innovative measurement solutions in the industry. The company’s major businesses are Chemical Analysis, Life Sciences, & Diagnostics and Genomics. At Agilent Research Laboratories, research is conduc ed that anticipates customer needs and produces breakthroughs that pvower growth. Agilent’s singular focus on measurement helps scientists, researchers and engineers address their toughest challenges with precision and confidence. With the help of their products and services, they are better able to deliver the breakthroughs that make a measurable difference. Metrohm is a worldwide leading manufacturer of precision instruments for chemical analysis. In the field of electrochemical ion analysis they have been the unchallenged world number one for many years. But they offer much more than just instruments. In their laboratories they develop tailor-made applications that help customers to safeguard the quality of their products, to comply with regulations, and to optimize processes. Thay make stuff not just for a liitle part of the world but there scope is a littel bigger and it won’t be wrong to say that there worldwide demand is because of their august provison of cool products. For police departments and lab technicians as well as teachers and the military; they make stuff for so many different departments and they have sale offices worldwide. Fingerprint powder, brushes, labels and tapes, every type of evidence container known, forensic lights, narcotics identification, biohazard supplies and all sorts of kits, kits and more kits.This is what they provide their customers with. Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid, sample, and cell handling in laboratories worldwide. Its product range includes pipettes and automated pipetting systems, dispensers, centrifuges, mixers, spectrometers, and DNA amplification equipment as well as ultra-low temperature freezers, fermentors, bioreactors, CO2 incubators, shakers, and cell manipulation systems. Associated consumables like pipette tips, test tubes, microtiter plates, and disposable bioreactors complement the instruments for highest quality workflow solutions. Producers of high precision measuring and analytical instruments for industry and research, ISO Certified Anton Paar GmbH has had a quality management system according to ISO 9001 since 1994. They are the world leaders in the field of density, concentration measurement, CO2 and of rheometry. The careful and responsible use of human and natural resources is a central and historical element of Anton Paar’s philosophy and therefore the basis for its management system. The primary aim of which is to have a uniform and organized system across the whole concern in order to guarantee customers worldwide product and service quality. RETSCH is active in the fields of homogenizing laboratory samples for analysis as well as particle size analysis of solid substances. On the basis of more than 90 years’ experience they have developed into the leading instrument manufacturer in these technologies. Since 1990 RETSCH is part of the continuously growing technology group VERDER and forms the core of the group’s Laboratory Division. Other companies belonging to this division are Retsch Technology GmbH, Eltra GmbH and Carbolite Ltd. Eco Chemie was founded in 1986 and is since 1999 a member of the Metrohm group. Since October 1st, 2009 their official company name is Metrohm Autolab, reflecting the customer oriented combination of the worldwide Metrohm sales and support organization and the high quality Autolab series of instruments.An ISO 9001 certified company, they have been setting the benchmark in electrochemical research instrumentation for more than two decades. With their background and knowledge in electrochemistry and their worldwide distributor network, their mission is to serve the research community by supplying modern affordable instruments, software and accessories. Metrohm Applikon, headquartered in Schiedam, Netherlands has been representing Metrohm laboratory instrumentation in The Netherlands since the 1970’s and is, since the 1980’s, specialized in developing and supplying on-line Analyzers to measure ion concentrations in various processes, using techniques like Colorimetry, ISE standard addition, Titration, Ion Chromatography and Voltammetric Analysis. Being part of the worldwide Metrohm AG group, gives Metrohm Applikon access to a large database of applications for laboratory based measurements and instrument technology that can also be used as a basis for online applications. Producers of high precision measuring and analytical instruments for industry and research, ISO Certified Anton Paar GmbH has had a quality management system according to ISO 9001 since 1994. They are the world leaders in the field of density, concentration measurement, CO2 and of rheometry. The careful and responsible use of human and natural resources is a central and historical element of Anton Paar’s philosophy and therefore the basis for its management system. The primary aim of which is to have a uniform and organized system across the whole concern in order to guarantee customers worldwide product and service quality. LC/MS – The Agilent 6000 Series provides a broad array of LC/MS systems to meet the widest range of nanotechnology applications. Included software integrates all the LC and MS operating parameters in a single interface for streamlined data acquisition, review, and reporting. High Performance Liquid Chromatography – Optimized to give you complete confidence in your results, the Agilent HPLC 1200 Series offers mass selective detection, reliable high sensitivity nanospray, superior injection precision and lowest carryover. The Agilent Cary 630 FTIR spectrometer provides superior quantitative and qualitative information for routine analysis of solids, liquids, and gases. With a wide range of sample interfaces and high performing optics, including the unique DialPath for measuring liquids, the compact Cary 630 will give you accurate results fast. The 240FS AA Fast Sequential Atomic Absorption Spectrometer brings the productivity and analysis speed of ICP-OES to AA. The 240FS AA is controlled by our acclaimed Windows-based Worksheet software. The 240FS AA can be fitted with the full range of AA accessories to provide extra capabilities. Gas Chromatography – Step up to the next level in productivity, performance and confidence with the new Agilent 7890B GC with Integrated Intelligence, built on the industry-leading Agilent 7890 series platform. Designed for USP Apparatus 1, 2, 5 and 6, the 709-DS Dissolution Apparatus eliminates/minimizes errors caused by external variables., and also gives you the flexibility to configure your apparatus in accordance with your established methodologies and standard operation procedures. For full range of products, visit www.agilent.com Agilent NMR has a rich history of technology innovations and applications development. Gain the highest sensitivity, productivity, and flexibility to address the most demanding molecular characterization applications. Widest selection of probes, easy to use software, and an automation suite that lets you work faster and smarter. X-Ray Crytallography – Single-crystal X-ray diffraction systems from Agilent provide crystallographic data of the highest quality. With more than 20 years of experience, Agilent has a proven history of expertise in providing innovative systems for routine analytical chemistry and challenging small molecule and protein diffraction studies. MP-AES – The Agilent 4100 Microwave Plasma-Atomic Emission Spectrometer runs entirely on air, which means your lab can eliminate flammable and expensive gases. It’s safer and more cost efficient than other spectrometers, enables superior detection and can perform unattended multi-element analyses. ICP-OES –The Agilent 700 Series ICP-OES are compatible with a range of performance and productivity enhancing accessories and a comprehensive range of supplies designed to extend the capabilities of the instrument and ensure the fastest and most flexible ICP-OES systems available today. GC/MS: Engineered from the ground up for ease-of-use and routine high performance operation, the 7000A Triple Quadrapole GC/MS delivers advanced high-speed GC/MS/MS quantitation for ultra-trace analysis of even the most complex samples. Combined with the 7890 GC, the result is an optimally robust GC/MS/MS system. Electrophoresis is used to separate, quantify, enrich and purify biomolecules which differ in their electrical charge or polarity. Agilent offers innovating electrophoretic separation solutions. The range includes the Bioanalyzer System, TapeStation System, OFFGEL Fractionator, and Capillary Electrophoresis System. For full range of products, visit www.agilent.com The Professional IC product family the first ion chromatography systems made up of intelligent components, handle demanding analytical challenges such as: •Anions and cations in drinking water •Ultratrace analysis •Ions in complex sample matrices •Method development in R & D The new pH meters combine the highest Metrohm quality with advanced design. In addition to the general functions for measuring pH, potential and temperature, the new pH meters boast features such as the optimized GLP-compliant electrode test as well as monitoring and service intervals. Sample preparation with UV digestion – A new digestion unit for sample preparation by UV photolysis, the 909 UV Digester enables simultaneous digestion of up to 12 samples and excels by its robust design and short digestions times. It is recommeded for voltammetric and spectroscopic methods. A patented monochromator and modular sampling accessories make NIR Systems designed by Foss capable of analyzing powders, granules, solids, slurries, gels, pastes, and turbid or clear liquids, in any order. Users can optimize the measurement method in reflectance, transmittance or interactance mode according to sample type. The Titrino plus range is Metrohm’s entry class in potentiometric titration. It offers large live display with titration curve, Plug & Play functionality of Exchange Unit, stirrer and USB printer, high-resolution measuring interface, and operation via mouse lick. The instrument dialog is tailored for routine users and makes operation easy. Metrohm VA Systems are sets of instruments customized to meet particular demands, some of which are fully automatic analysis systems for voltammetric trace analysis and education. Choose the set that meets your requirements, connect it to a PC and a supply of nitrogen (if required for the particular system), and you are ready to go. For full range of products, visit www.metrohm.com/ Metrohm Stability measurement systems – All instrument functions are PC-controlled, have highest reliability and simple operation thanks to unique accessories, come with favorably-priced disposable glass parts, and have a robust conductivity cell with electrical connections integrated in the cover. Sensors – The iTrodes of the new intelligent electrode generation allow the storage of such important sensor data as article and serial numbers, calibration data, calibration history, working life and calibration validity period. All sensor data is read in automatically when the iTrode is connected to the Titrando. Metrohm Conductometric titrator Complete package for conductometric titration, e.g. determination of alpha acids in hops production in accordance with EBC 7.4 or the base number in oil products in accordance with IP 400. With additional second buret for the automatic addition of the solvent Compact CVS instruments – The 797 A Computrace is a modern voltammetric measuring stand that is connected to a PC via a USB port. The PC software provided controls the measurement, records the measuring data and evaluates it. As a result of the well-laid-out program structure the operation is very simple. Liquid Handling System (Dosing Interface) – Basic operations such as pipetting, transferring, dosing, dispensing and diluting become perfectly easy thanks to the innovative liquid handling functions of the Dosing Interface. The system guarantees outstanding accuracy and precision in the range from 10 μL to 100 mL, i.e. across four orders of magnitude. Coulometric & Volumetric KF Titrando Coulometry is the ideal method for water determination in liquids, solids and gases when it comes to working in the trace range. Coulometry is an absolute method and thus no titer determination is necessary. The 852 Titrando controls not only coulometric, but also volumetric Karl Fischer titration. For full range of products, visit www.metrohm.com/ The microwave synthesis reactors from Anton Paar are powerful solutions which have already replaced traditional methods in many fields. With the powerful magnetron & a specially designed microwave applicator, microwave synthesis produces the highest field densities which allow extraordinary heating rates of solvents. The new MCR Rheometers make possible any type or combination of rheological tests, both in rotational and oscillatory mode. The EC motor technique, the low friction bearing and the patented normal force sensor have been optimized over years to satisfy the highest demands of rheologists. Anton Paar ‘s unique range of polarimeters provide accurate measurements of the optical rotation of liquids at an economic price. They utilize the latest technology to ensure high measuring accuracy with great ease-of-use, and their modular concept allows customer-specific configurations and provides the widest range of options. Anton Paar’s compact digital density meters provide unrivaled ease of use. Equipped with a self-explanatory user interface, the instruments come with features that support the correct filling of your sample and ensure fully traceable measurement results that are ready in next to no time. Abbemat digital refractometers allow fast and non-destructive refractive index measurements. They are factory calibrated with official standards from the Physikalisch-Technische Bundesanstalt. All Abbemat 300/500 refractometers provide full compliance with 21 CFR Part 11, with user levels, audit trail, and forgery-proof data export. TheMultiwave GO microwavedigestionsystemrepresentsamasterstroke of Anton Paar’s engineering. The newly designed DMC Directed Multimode Cavity provides the best of both monomode and multimode microwaves. As in a monomode system, the microwaves are directed to the sample, providing highly efficient heating in a small-footprint system. For full range of products, visit www.anton-paar.com/ Consistency & Ductility: The Penetrometer PNR 12 is suitable for measurements according to various “Bitumen” methods. Fully “Automatic Surface-Detection” Jog-shuttle driven menu (turn & push) Manual & electronic positioning Movement by stepper motor LED illumination Flammability: The flash-point and fire-point test method measures the tendency of a test specimen to form a flammable mixture with air. Suitable for viscous materials having a flash-point between 175 °F & 752 °F except fuel oils. Used to define the hazards of flammable and combustible materials according to shipping and safety regulations. Distillation of Petroleum Products & Volatile Organic Liquids: For the examination of motor gasolines, aviation gasolines, aviation turbine fuels, special boiling point spirits, naphthas, white spirits, kerosenes, gas oils, distillate fuel oils, solvents and similar petroleum products. Oxidation Stability: The Rapid Small Scale Oxidation Test (RSSOT) is a new method to evaluate the storage stability of liquid fuels (gasoline, diesel, biodiesel/FAME & blends), grease or oil. The automatic PetroOXY offers the advantage of good repeatable results , in a minimum amount of time, by best possible user safety! Breaking Point of Bituminous Binders: To determine the temperature at which a bitumen tends to break rather than to flow when stressed. It can be applied for any homogeneous road or industrial bitumen. A thin flat steel plaque, coated with the sample, is flexed under specified conditions at a descending series of temperatures. Penetration and Texture Testing: The Grease Worker - Micro Type (manual) is oneofthemanypenetrometer accessories, used specifically for the Automotive, Ball & Roller Bearings, Grease, Motor Vehicles & Pharmaceuticals user group. There are a number of special-type grease workers available as specified for the worked penetration tests. For full range of products, visit www.anton-paar.com/ The extremely low weight Eppendorf Research plus pipette, is made using the most advanced materials and production processes, including the new Eppendorf PerfectPiston® system, made of Fortron®. Fortron is an organic polymer , which is highly resistant to heat, acids and alkalies, mildew, bleaches, aging, sunlight and abrasion. With 5 models, 2 instrument sizes and multiple pipetting deck combinations to choose from, epMotion is the perfect companion for your workload. It automates all your pipetting tasks, delivers most accurate pipetting and relief from tedious bench work for everyone, everyday. Makes pipetting more accurate and reproducable. The versatile 30-place centrifuges offer a wide range of applications due to the extensive choice of different rotors. In a compact size - just over a foot of bench space - Models 5430 and 5430 R also accommodate rotors for microplates, as well as 15 mL and 50 mL Falcon®/conical and all common blood collection tubes. Uniting the fastest of speeds, highest precision, easy usage and absolute reliability, Eppendorf’s Mastercycler pro offers ultimate flexibility: choose from three block formats operate the Mastercycler pro in three different configurations use any plate, tube or strip you want ThenewEppendorf BioSpectrometers are small, very compact spectralphotometers for analyses in the UV and visible range. They are designed for recording spectra or performing single wavelength measurements in a spectral range from 200 nm to 830 nm. No additional accessories for temperature control are required. As a menu-controlled, programmable micromanipulator, the InjectMan NI 2 is especially suitable for microinjection into adherent cells. The semiautomatic microinjection allows a coordinated process of manipulation and injection, and the exact axial injection movement ensures a minimum mortality rate. For full range of products, visit www.eppendorf.com/ New Brunswick Ultra-Low Temperature freezers use only the very best quality components to ensure reliability, including: High-quality compressors to ensure longevity and maintenance-free operation. Control systems designed to maximize performance while minimizing compressor stress. Durable gaskets to maintain a proper seal and reduce icing. Space-saving Innova Freezers offer up to 30% more internal capacity than freezers of equal size. Six models are offered, U101, U360, U535, U725, C585 and C760. Vacuum insulation paneling reduces wall thickness providing up to 30 % more storage capacity than traditionally-insulated freezers, without impacting footprint. Premium -86 °C freezers with traditional urethane foam insulation: The economical Premium Freezers are conventionally-insulated, providing a cost effective alternative, with many of the same features and quality as the Innova models. Four models are available: U410, U570, C340 and C660. Energy-saving HEF and Green Freezers are among the most energy-efficient ULT freezers in the industry. They reduce energy consumption by up to 35% compared to our other models. If your goal is to safely store your samples while saving operating expense and being good to the environment, these are the models to choose. Shakers (Incubator, Open-Air & Water Bath): Known throughout the world for dependable operation and innovative design, New Brunswick manufactures the widest selection of shakers in the industry, with more than 40 models available to suit your exact needs. Select from a broad range of open-air, incubated, or incubated/ refrigerated models. Galaxy CO2 Incubators: Providing more incubation capacity, in a smaller footprint, with more options and a significant decrease in contamination risk compared to water-jacketed systems, Galaxy CO2 incubators are easier to maintain, setup and utilize, while providing superior performance. Available in 3 sizes & models – 14 to 170 Liters. For full range of products, visit www.newbrunswick.eppendorf.com/ BRASSTRAX captures high-resolution 2D images and precise 3D topographic information of significant regions of interest. For centerfire cartridge cases, this includes the breech face and firing pin impressions on the primer, and the ejector mark. For rimfire cartridge cases, this includes the firing pin impression. A detailed image of the complete head is also captured for reference. The BULLETTRAX acquisition station is specialized for the entry of bullet information onto an IBIS network. BULLETTRAX captures high resolution 2D images and 3D topographic information of a bullet’s lands and grooves. It produces an image strip representing a bullet’s 360-degree circumference, or a combination of regions from a bullet’s fragments. High-Resolution Stereozoom Microscope: When examining microscopic evidence, forensic investigators demand the sharpest possible image. With a 6.3:1 zoom ratio and a 115mm working distance, the PAG 800 microscope delivers crisp and high-contrast stereo images that meet the highest standards. The IBIS Confirmation Station allows firearm examiners to review correlation results and confirm hits on the same workstation. It consists of a complete IBIS TRAX-3D MATCHPOINT+ analysis station combined with a Projectina comparison microscope (UCM or COMAC). The UCM impresses by its ease of operation, compact and solid design, ergonomic and userfriendly position of controls. For comparative investigations of traces on fired ammunition, toolmarks, documents, etc. The ability to see, inspect and correct images directly on the monitor and to print them immediately, provides user benefits in terms of economics and versatility. The new Projectina MSA-810 is designed to be operated in the laboratory. This new light source completes the models SL-450 and CSL-700, ideal for trace evidence investigation, verification and documentation. For full range of products, visit www.projectina.ch/ The new Docucenter NIRVIS with its excellent optics, high resolution digital camera, fully controlled working sequences and functions permit investigations in short UV and in the IR and IR luminescence range. Analysis and examination of questioned documents like passports, banknotes, security paper, etc., in the visual and infrared range as well as short and long UV. The Docubox HD offers a streamlined concept that allows for the rapid, comprehensive and systematic examination of documents. With a compact design, the Docubox HD offers comprehensive investigation possibilities and boasts 14 integrated light sources, motorized 20x zoom optics, an IR-sensitive color camera with autofocus capabilities, and full HD resolution. Inspec-5 The compact multifunctional desk top station with LED illumination for visual examination of banknotes, travel and identity documents. Application For easy document examination at - immigration check points - airports - banks - police departments - currency exchange offices The PAGScan document reader was designed to quickly and accurately read RFID modules, Smart Cards and magnetic stripes on passports, visas, ID cards, driver’s licenses, bar codes, & more. Thanks to the dimensions of the basic unit (450 x 440 mm), the Docustat DS-220 system can also be used for small and large sheets. The supplied plastic film, type IW, is used for securing of indented writing on paper (grooves) on different kinds of paper. The compact multifunctional desktop station for document verification with 9 integrated illumination systems and with Full HD Resolution 1920 x 1080 and image capture function on an SD Card. INSPEC 8 for easy document examination at Immigration check points, airports, banks, police departments, currency exchange offices, etc. For full range of products, visit www.projectina.ch/ The analytical sieve shakers of the series AS 200 are used in research & development, quality control of raw materials, interim and finished products as well as in production monitoring. Sharp fractions are obtained even after short sieving times. The AS 200 basic model features analogue adjustment of vibration height and sieving time. The BB 50 jaw crusher has been specially designed for sample preparation in the laboratory. It is used for the rapid, gentle crushing and pre-crushing of medium-hard, hard, brittle & tough materials. The space saving, dust-tight instrument fits on any laboratory bench and is ideally suited to crush small amounts of sample with large feed sizes gently & without loss. The Ultra Centrifugal Mill ZM 200 is a high speed rotor mill with unmatched performance. It is used for the rapid size reduction of soft to medium-hard and fibrous materials. Because of the efficient technique it employs, the ZM 200 ensures the gentle preparation of analytical samples in a very short time. The new knife mill GRINDOMIX GM 200 is the ideal instrument for grinding and homogenizing foods and feeds. It allows to process sample volumes up to 0.7 liters quickly & reproducibly. With two sharp, robust blades & a powerful motor, it is ideal for homogenizing substances with a high water, oil or fat content as well as for grindingdry, soft and medium-hard products. The SM 100 is the budget-priced basic model among the RETSCH cutting mills. With its strong 1.5 kW drive and 1,500 rpm rotor speed the mill is particularly suitable for routine applications. It is suitable for the grinding of soft, medium-hard, elastic, fibrous, and heterogeneous mixes of products. The SM 100 can be bench-mounted. The sample divider PT 100 divides a sample so exactly that the composition of each fraction of the sample corresponds exactly to that of the original bulk sample. This applies both for fine-powdered & coarse materials. The material feed and dividing processes take place automatically without interruption and without loss of material. For full range of products, visit www.retsch.com/ H. A. Shah & Sons Certified Service - Working for You When you purchase your instrument from H. A. Shah & Sons, you choose a high quality product that you rely upon for its accuracy and stability. Given the proper care, your instrument should provide years of reliable operation. H. A. Shah & Sons has several service programs designed to meet your needs. From the recommended preventive maintenance programs to repair coverage and emergency service, H. A. Shah & Sons will ensure you get the most out of your investment. BENEFITS • Certified test equipment • Easy-to-plan maintenance budgets • Ensure a long instrument working life • Keep your results on-spec • Have access to our team of highly qualified engineers • Documented services: service and maintenance record • Rapid response for repairs • Just pick up the phone if you have a question (Phone Helpline) • Training OTHER SERVICES • • • • • • • Choose the right service pakage Application Support Installation & Commissioning Warranty Service Repairs & Maintenance Annual Maintenance Contracts System Configuration Customer Seminars & Training To meet the growing demand for professional and qualified technical services, H. A. Shah & Sons Technical Service Department has a team of highly qualified and skilled service professionals with a wide-ranging expertise in installation, configuration and commissioning. Our staff is fully trained and equipped to meet the service requirements of our clients. H. A. Shah & Sons proposes annual contracts with the objective of reducing or even eliminating the need for remedial interventions which are frequently penalizing for a laboratory. Excellent results under testing conditions have allowed us to establish a dynamic and efficient service structure. Our service engineers and application chemists are fully equipped to provide immediate on-location backup services to our customers. Similarly, the after sales services personnel of H. A. Shah & Sons are fully trained to not only intervene for preventive or remedial maintenance on all laboratory equipment, but also for installation and training needs. The services offered by H. A. Shah & Sons are geared to your requirements. You can choose from a clearly defined range of three Annual Maintenance Contracts, which build on each other in terms of scope and provision. Standard Care Extended Care Total Care
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