Member Resource Guide 2009/2010 Your personal reference guide to Kaiser Permanente’s primary care physicians, specialists, medical professionals, locations, phone numbers, and services in the Denver/Boulder Service Area. table of contents Getting started Your Kaiser Permanente ID card............................... 3 Primary care and specialty department directory Stay in touch 24/7 with My Health Manager............ 3 Arapahoe Medical Offices...................................... 16 Aurora Centrepoint Medical Offices.................. 16-17 Take the path toward a healthier life Baseline Medical Offices........................................ 17 Choosing a doctor.................................................... 4 East Denver Medical Offices.................................. 18 Seeing a specialist.................................................... 4 Making appointments/Getting advice .................... 5 Scheduled hospitalization........................................ 5 After-hours care........................................................ 5 After-hours advice.................................................... 5 Emergency care........................................................ 6 Pharmacy services................................................. 6-7 Over-the-counter drugs............................................ 7 How to make sure your prescribed medication is covered................................................................. 8 International Travel Clinic......................................... 8 Making a behavioral health appointment................ 8 Health education and counseling............................. 9 Getting your eye glass prescription filled................. 9 HealthMedia® Succeed™ total health assessment.. 9 Englewood Medical Offices................................... 18 Franklin Medical Offices.................................... 19-20 Hidden Lake Medical Offices................................. 21 Highlands Ranch Medical Offices........................... 21 Ken Caryl Medical Offices...................................... 22 Lakewood Medical Offices................................ 22-23 Longmont Medical Offices..................................... 23 Parker Medical Offices............................................ 23 Rock Creek Medical Offices.............................. 24-25 Skyline Medical Offices.......................................... 26 Smoky Hill Medical Offices..................................... 27 Southwest Medical Offices..................................... 27 Westminster Medical Offices.................................. 28 Wheat Ridge Medical Offices................................. 29 In-home care before or after childbirth ................. 10 Behavioral Health Centers Submitting claims .................................................. 10 Executive Center Behavioral Health....................... 30 Visiting Member Program...................................... 11 Exempla Saint Joseph Hospital (in-patient services Access to services for foreign language speakers .11 Access to services for the deaf, hard of hearing, or speech impaired.................................................. 11 only)..................................................................... 30 Hidden Lake Behavioral Health.............................. 31 Highline Behavioral Health................................ 31-32 Senior Resource Line.............................................. 11 Other resources and information Locations and map Continuing Care..................................................... 32 Map........................................................................ 12 Notice of Privacy Practices..................................... 33 Medical offices....................................................... 13 New technology..................................................... 33 After-hours options............................................ 13-14 Questions or concerns about bioethics.................. 33 Behavioral health centers....................................... 14 Denver/Boulder Service Area by ZIP codes........... 34 Plan hospitals.......................................................... 14 Principles of resource management....................... 35 Emergency care hospitals/departments................. 14 Names, numbers, hours, and locations are subject to Skilled nursing facilities.......................................... 15 change................................................................. 35 Home health agencies............................................ 15 For more information............................................. 35 Important contact information and telephone numbers................................................ Back Cover 2 kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 welcome to kaiser permanente Keeping you healthy, and life easy. At Kaiser Permanente, we’re committed to providing the best care for you and your family. We're also committed to your total health—in mind, body, and spirit. This Member Resource Guide, designed with you in mind, covers most of the information you'll need to get care. Including, helpful details on choosing a doctor, seeking routine and specialty care, registering with kp.org, filing claims, and using our pharmacies. In addition, you will find important phone numbers, your rights and responsibilities as a Kaiser Permanente member, and our privacy policies. To get the most up-to-date information about Kaiser Permanente providers, you can visit kp.org or call Member Services at 303-338-3800, TTY at 303-338-3820 for the deaf, hard of hearing, or speech-impaired, weekdays, 8 a.m. – 5 p.m. To get more detailed information about your health care coverage, please see your Evidence of Coverage. Thank you for choosing Kaiser Permanente as your partner in health. We look forward to having you as a member and helping you to live healthier and get more out of life. Getting Started Your Kaiser Permanente ID card Your Kaiser Permanente identification card identifies you as a member and contains your health record number, which allows us to schedule appointments for you, access your medical records, and much more. Please carry your member ID card with you at all times. Stay in touch 24/7 with My Health Manager As a Kaiser Permanente member, you can actively manage your health and learn new ways to get and stay healthy, any time day or night. That’s because you’ll have the confidence of secure access and all the benefits of My Health Manager 24 hours a day. Once you register, you can: • E-mail your doctor’s office. • Request, view, or cancel future routine appointments. • Review recent office visits, including recommended follow-up steps. • Order prescription refills—by mail order with free shipping. • View most lab test results. • See a list of your allergies and recent immunizations. To use these secure features for the first time, all you need to do is register at kp.org/register. Then sign on with your user ID and password. Please note: Some Kaiser Permanente providers may have been added or removed since this guide was created. kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 3 Please note: We’re constantly upgrading and improving access and services on kp.org. If any of the instructions for online access in your Member Resource Guide do not seem to work, please call the kp.org helpdesk at 1-800-556-7677, or 1-800-521-4874 (TTY), weekdays, 7 a.m. to 8 p.m. or weekends, 8 a.m. to 4 p.m. Or call Member Services weekdays from 8 a.m. to 5 p.m. at 303-338-3800 or 303-338-3820 (TTY). Choosing a doctor Having a primary care physician you know and trust can help you get the most out of your health care. If you haven’t already, you can choose today from among nearly 800 Kaiser Permanente primary care physicians and specialists practicing in 18 medical offices throughout the Denver/Boulder metro area. You can change your Kaiser Permanente primary care physician at any time. We’ll be happy to help you find just the right one. Simply call 303-338-4477 or 303-338-4448 (TTY), and a service specialist will be happy to help you select a new physician. Seeing a specialist In most cases, you can consult with any of our specialists without a referral. And if you do need a referral, your primary care physician can easily assist you with this. Also, if you are currently under a specialist’s care, you can make appointments directly with the specialist’s office. Visit kp.org for a list of all of our specialists or consult this directory for department listings and telephone numbers at the various medical offices. Understand your choices • Doctors in Family Medicine provide continuing care for individuals and families—from newborns to the elderly— including sports medicine. • Doctors in Internal Medicine specialize in adult medicine, with a focus on preventing and treating complex adult conditions and caring for the elderly. • Doctors in Pediatrics care for children from birth to 18 years old. You have three simple ways to choose your Kaiser Permanente primary care doctor • Online. Sign on to kp.org with your user ID and password, select the “Locate our services” tab, click on the “Select a physician” link from the drop-down menu, and follow the prompts to select a physician. • By phone. Call the Personal Physician Selection Service at 303-338-4477 or 303-338-4448 (TTY), weekdays, 8 a.m. to 5 p.m., and a service specialist will help you make your choice. • In person. A staff member at any Kaiser Permanente medical office can assist you in making your decision. Please note: Female members may elect to see an obstetrician/gynecologist for their routine physical exams, while seeing their designated primary care physician if non-female-specific problems arise. 4 kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 Making appointments/Getting advice After-hours care You can request routine office visits with your primary care physician by calling our Primary Care Appointments and Advice Line at 303-338-4545, or 303-338-4428 (TTY), or from outside the Metro Area at 1-800-218-1059 or 1-800-521-4874 (TTY), weekdays, 7 a.m. to 6 p.m. We make every effort to get you a same-day appointment with your personal physician when you need care. We also offer after-hours care—no appointment needed—at designated locations. The charge is typically higher than a regular office visit, but less than a visit to an emergency room (See after-hours locations on pages 13-14). You can make same-day appointments for primary care when medically needed by calling the same line. Appointments are available weekdays from 8 a.m. to 5:45 p.m. You may also make appointments directly with most specialists listed in this guide by calling their Kaiser Permanente specialty department directly (See specialty departments and phone numbers listed by location starting on page 16. You can also request a routine (non-specialty) appointment on kp.org. After signing on with your user ID and password, select the “My health manager” tab, click on the “Appointment center” on the drop-down menu, then click on the “Request appointments” link and follow the prompts to request an appointment. If you need medical advice about a non-emergency illness or injury, call the Primary Care Appointments and Advice Line any time, day or night. After-hours advice Our 24/7 advice line features registered nurses and doctors who are specially trained to evaluate medical problems and provide advice over the phone when medically appropriate. If you need advice about non-emergency care after our medical offices are closed, or if you have any questions about where to receive care, please call the Advice Line at 303-338-4545 or 303-338-4428 (TTY). You can also call 1-800-218-1059 or 1-800-521-4874 (TTY), if you are outside of the Denver metro area. In order to maximize your benefits, our staff can often resolve a concern or advise you on what to do next, including making a same-day or next-day appointment. Helpful hint: Have your member ID card handy whenever you call or visit us, and always be sure to bring a form of photo identification as well. For your convenience, we’ve provided space on the back cover of this guide for you to note the names and health record numbers of you and your family members for easy reference when you call. Be sure to keep this information in a safe place to safeguard the security of your health record numbers. Scheduled hospitalization Inpatient hospitalization at Exempla Good Samaritan Medical Center, Exempla Saint Joseph Hospital, or The Children’s Hospital is covered when prescribed by a Kaiser Permanente physician. kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 5 Emergency care Pharmacy services If you believe you have a medical emergency, please call 911 or proceed immediately to the nearest emergency room. A medical emergency is an event that you reasonably believe threatens your life or limb in such a manner that immediate medical attention is needed to prevent death or serious impairment of health. A medical emergency includes severe pain or injury, a serious illness, or a medical condition that is quickly getting worse. Your prescription for convenience Clinical pharmacists and specialists provide pharmacy services through all medical offices and the Clinical Pharmacy Call Center, which you can reach by calling 303-338-4503 or 303-338-4428 (TTY). Clinical pharmacy staff work with your doctor as an integral part of your health care team to assist in transitioning your prescriptions into Kaiser Permanente, answering questions, and helping you use medications appropriately to maintain good health. If time and safety permit, we recommend you go to the emergency department at one of the following hospitals (see emergency department locations on page 14): Exempla Good Samaritan Medical Center Exempla Saint Joseph Hospital The Children’s Hospital The Children’s Hospital at Saint Joseph ER HealthONE Sky Ridge Medical Center HealthONE Swedish Medical Center HealthONE Centennial Medical Plaza You have several convenient options for refilling your prescriptions: • You can get your prescription refills by mail-order with free shipping at kp.org. To do so, sign on with your user ID and password and follow these links: Select the “My health manager” tab. Click the “Pharmacy center” from the dropdown menu. Click on the “Refill prescriptions” link and follow the prompts to refill your prescriptions. HealthONE Swedish Southwest ER If admitted to one of our contracted emergency care hospitals or to any other out-of-plan hospital following an emergency room visit, please let us know as soon as possible (preferably within 24 hours), or have someone contact us on your behalf, so we may assist in coordinating your care and reducing your risk of incurring non-covered inpatient charges. Please call Member Services at 303-338-3800 / TTY: 303-338-3820, from outside the service area toll-free at 1-800-632-9700 / TTY: 1-800-521-4874, weekdays, 8 a.m. to 5 p.m. 6 kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 • Or, you can call our automated mail-order refill service 24 hours a day to get your refills by mailorder with free shipping. Call 303-340-5077 in the Denver/Boulder service area, or, if you’re calling outside that area dial 1-866-938-0077. Please call in your refill(s) ten days to two weeks before you run out of your current prescription. For general questions and information about our mail-order service, call 303-326-6777, weekdays, 8 a.m. to 4:30 p.m. For TTY service, contact Relay Colorado at 1-800-659-2656 or dial 711. Over-the-counter drugs We also encourage you, to consult with a pharmacist about any prescription or over-the-counter drugs you are routinely taking or any pharmacy questions as they arise. You can contact the Clinical Pharmacy Call Center at 303-338-4503, TTY at 303-338-4428, weekdays, 8 a.m.- 6 p.m., or use the online links described previously to ask a pharmacist a question. • You can fill your prescriptions in person at any Kaiser Permanente Medical Office pharmacy. • Each medical office pharmacy has a 24-hour refill phone number and offers mail-in refill services. Pharmacy phone numbers are listed with each medical office in this guide, and are also printed on prescription containers. Our Web site is also the place to get answers to routine health and pharmacy questions within 24 hours, Monday through Friday. To ask us your question, sign on with your user ID and password and follow these links: Select the “My health manager” tab. Click on the “My doctor” link on the drop-down menu, then click on the “E-mail my doctor” link to send a message. Or… Click on the “Pharmacy center” link on the dropdown menu, then click on the “Contact a pharmacist” link to send a message. Helpful hint: For even more convenience, you may also order refills online to be mailed to you postagefree or to be picked up at a medical office pharmacy. Sign on to kp.org with your user ID and password and follow these links: Select the “My health manager” tab Click the “Pharmacy center” from the drop-down menu Click on the “Refill prescriptions” link and follow the prompts to refill your prescriptions kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 7 How to make sure your prescribed medication is covered Before you get a prescription, you and your doctor can check online at kp.org/formulary to see if a medication is on our formulary. The formulary is our list of preferred brand-name and generic medications that Kaiser Permanente physicians and pharmacists have determined to be the safest, most appropriate, and most cost-effective drug treatments. If the medication is not on the formulary, you or your doctor can find an equivalent by calling our Clinical Pharmacy Call Center at 303-338-4503 or 303-338-4428 (TTY), weekdays, 8 a.m. to 6 p.m. Your doctor can call the Clinical Pharmacy Call Center and speak directly to a Kaiser Permanente pharmacist anytime. Together they can select the right medication for you. International Travel Clinic Our International Travel Clinic provides travel consultations to members traveling abroad. Our clinical pharmacists assess the health risks of the destination, determine if any vaccines or other preventive measures are needed, and recommend immunizations and prescriptions. Contact the International Travel Clinic two months prior to your trip. To make an appointment for a telephone consultation, call 303-283-2650 or 1-800-888-8540, or 303-659-2656 (TTY), weekdays, 8:30 a.m. to 5 p.m. Making a behavioral health appointment To see a mental health provider, call the Behavioral Health Centers listed in this directory. (See pages 30-32). You don’t need a referral. For help with chemical dependency, call 303-367-2800 / TTY: 303-367-2949. You don’t need a referral. For help with eating disorders, call 303-650-3858 / TTY: 303-367-2949. You don’t need a referral. 8 kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 Health education and counseling We offer classes and counseling on dozens of topics at no charge or for a small fee. See the schedule printed regularly in Elevate, your quarterly member magazine. Or access the schedule online by signing on to kp.org with your user ID and password and following these links: Select the “Health and wellness” tab. Click on the “Member programs and classes” link on the drop-down menu. Click on the “Healthy living classes” link and follow the prompts to browse classes alphabetically by location or topic. HealthMedia® Succeed™ total health assessment Completing the HealthMedia Succeed total health assessment online at kp.org will be a major step toward taking charge of your health. The assessment usually takes about 20 minutes to complete. After providing confidential answers to questions on such topics as stress, physical activity, and alcohol and tobacco use, you’ll get a personalized action plan based on your health conditions, risk factors, and lifestyle. To take the HealthMedia Succeed total health assessment: Call 303-614-1070 for information about weight management programs. Sign on to kp.org with your user ID and password. Call 303-338-4545 to enroll in cholesterol, diabetes, or diabetes prevention classes with a registered dietitian or to schedule an appointment for diet counseling. Click on the “Health and wellness” tab and choose “Member programs and classes” from the dropdown menu. Call 303-614-1010 for information about stopsmoking programs. Complete the assessment—but don’t forget: For TTY service for the numbers listed above, contact Relay Colorado at 1-800-659-2656 or dial 711. You can also refer to your Kaiser Permanente Healthwise® Handbook for information on self-care and prevention or visit the health encyclopedia online at kp.org. Getting your eyeglass prescription filled Many of our medical offices have an optical dispensing department that can fill your prescription for eyeglasses and contact lenses at competitive prices. Phone numbers are listed in this directory. If you have questions about optical benefits, please call Member Services (See phone number on back cover). Follow the “Take a total health assessment” link. When asked if you’d like to share your name with your employer, we encourage you to say “yes” in order to qualify for any incentives that your employer may offer for completing the survey. No personal information or results will be shared with your employer, only your name and the fact that you completed the survey. When asked if you’d like to share your confidential results electronically with your doctor, we encourage you to say “yes”. That way, your results will become a part of your confidential medical record and you’ll be able to work with your personal health care team to address any specific concerns raised by the results. kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 9 Once you have your personalized action plan, you can review your health goals and discuss them with your doctor. You can also make plans to improve your health by signing up for any of HealthMedia’s other online Healthy Lifestyles programs. To learn more about these programs, which can help you control diabetes, lose weight, quit smoking, and more: Sign on to kp.org with your user ID and password. Click on the “Health and wellness” tab and choose “Member programs and classes” from the drop-down menu. Click on the “Healthy Lifestyle programs” link. Submitting claims Submitting claims for processing and financial reimbursement is an infrequent necessity for some Kaiser Permanente members. We even cover certain health care services that you may get from non– Kaiser Permanente providers. When you obtain emergency or urgent care outside the Denver/Boulder service area under the terms of your Plan, you may ask the providers to bill the Claims Department at the address listed below. If the provider mails you a bill, we ask that you send it to our Claims Department for payment. In either case, we pay our share and let you know how much, if anything, you owe. If the provider requires payment at the time of service, we suggest you pay in order to obtain the required services. If you pay the provider directly, we'll reimburse you for our share of the costs. For more details, please refer to your Evidence of Coverage. To obtain reimbursement, please send your request for payment, along with all bills and receipts to: Kaiser Permanente Claims Department P.O. Box 372970 Denver, CO 80237-3150 Be sure your Kaiser Permanente health record number is included on any written correspondence to the Claims Department. In complex cases involving questions about travel abroad, third-party liability, or car or motorcycle accidents (for example), we suggest you contact the Claims Department at 303-338-3600 or 303-338-3354 (TTY), weekdays, 8 a.m. to 5 p.m., to discuss the circumstances and to obtain the forms you’ll need for appropriate reimbursement. In-home care before or after childbirth If you are referred for in-home care by a pediatrician, obstetrician, or family practitioner, call Perinatal Home Care at 303-636-2929 for more information. For TTY service, contact Relay Colorado at 1-800-659-2656 or dial 711. For more details, please refer to your Evidence of Coverage. 10 Helpful hint: If you obtain emergency medical care: It is always wise to retain all bills, receipts, and medical records of services received from anyone involved in your emergency health care, including attending providers, ambulance staff, and paramedics. Save the police report if an automobile or motorcycle accident caused the need for emergency services. kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 Visiting Member Program You can receive a variety of covered health services when visiting any other Kaiser Permanente or Group Health Cooperative service area. Your specific benefits may vary depending on whether your membership is through the Federal Employees Health Benefit Program, Medicare, a nongovernment plan, or a deductible plan with a health savings account option. Outside of Colorado, Kaiser Permanente offers medical care in nine states and the District of Columbia. If you anticipate traveling to California, the District of Columbia, Georgia, Hawaii, Idaho, Maryland, Ohio, Oregon, Virginia, or Washington, please ask Member Services for a brochure that details your visiting member coverage. Access to services for foreign language speakers • Member Services and Appointments staff will provide a telephone interpreter to assist members who speak limited or no English. • Some physicians at various medical offices have some level of second language proficiency; visit our Web site, kp.org, which lists their individual language proficiencies. • Physicians have telephone access to interpreters in more than 150 languages. • Physicians can also request an interpreter be onsite for an appointment, procedure, or service. • We do not charge for language assistance arranged by Kaiser Permanente. Access to services for the deaf, hard of hearing, or speech impaired TTY numbers are listed on the back page for every major service. TTY numbers serve those with the special phone equipment needed to connect to TTY numbers. Callers to a TTY number without the appropriate equipment are unable to connect through a TTY number. When a TTY number isn't specifically listed for a Kaiser Permanente service, provider, or location in this guide, please use your TTY equipment to contact Relay Colorado at 1-800-659-2656 or dial 711 and provide them with the number you want to reach. Kaiser Permanente also provides and pays for interpretation services according to the Americans with Disabilities Act and the Civil Rights Act of 1964. We will arrange for interpretation at the time you schedule an appointment. Senior Resource Line Kaiser Permanente’s Senior Resource Line is a telephone referral source specifically designed to help you or your support person get connected with Kaiser Permanente and other community resources. Senior volunteers answer the phones, weekdays, 9 a.m. – 1 p.m., you can call at 303-614-1090. Tollfree 1-866-279-0736. For TTY service, contact Relay Colorado toll-free at 1-800-659-2656 or dial 711. The volunteers use an extensive database to get you the information you need about community services such as transportation, financial aid, support groups, classes on aging and health topics, legal counseling, and Kaiser Permanente programs. They will send health education literature upon request. kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 11 25th Ave locations and map 24th Ave 17th Ave 16th Ave C 470 1 15 Belleview Ave Arapahoe Rd County Line Rd 25 8 E3 Quincy Ave Smo ky H ill R d d er R d Park N Jordon R 85 Ken Caryl Ave Sable Broadway E4 E2 2 Mississippi Ave Holly St Federal Blvd Simms St 16 5 B3 4 Colorado Blvd University Blvd Sheridan Hampden Evans Ave Colfax Ave H3 6th Ave Alameda Ave Airport Rd Chambers Rd 14 6 H2 E5 Wadsworth Garrison St 10 270 E1 E Main St Behavioral Health Center (mental health, chemical dependency, and eating disorders) Parking kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 E Inspiration Dr. 12 N. Pine Dr Lincoln Ave City Park B1 County Hwy 25 C 470 9 18th Ave York St Franklin St es hw18 88th Ave E 470 rt No 12 Humboldt St tP Medical offices, after-hours care where applicable, emergency care options, and inpatient care hospitals. Lafayette St S 120th St 64th Ave W y 58th kw Ave 76 Tower Rd Peña Blvd Huron St Pecos St 7 B2 72nd Ave st Pkwy W Marion St 17 E4 70 Colorado Blvd 120th Ave 112th Ave 104th Ave Maple Rd 7 13 H1 wy Pk 80th Ave to 36 Downing St st we rth o N Northwest Pkwy P Campus Dr Ogden St 36 S Pointe Dr Emerson St Arapahoe Rd Baseline Rd S Boulder Rd P Clarkson St 25 Washington St P H1 13 Washington St P Pearl St Exempla Cir E5 Colfax Ave Indiana St Autumn Ridge Blvd Empire Rd 20th Ave P 287 287 42 Pennsylvania St Valmont Rd 3 P H2 N 95th St 119 P 6 14 P 11 52 7 20th Ave 19th Ave 119 Nelson Rd 21st Ave St Gaylord St nd 22nd Ave Av e Vine St rk Race St Pa 22 23rd Ave St High St Williams St th Gilpin St 24 locations and map Locations and map 11 Longmont Medical Offices 2345 Bent Way Longmont, CO 80503 12 Parker Medical Offices 10168 Parkglenn Way Parker, CO 80138 13 Rock Creek Medical Offices 280 Exempla Cir. Lafayette, CO 80026 14 Skyline Medical Offices 1375 E. 20th Ave. Denver, CO 80205 15 Smoky Hill Medical Offices 16290 E. Quincy Ave. Aurora, CO 80015 16 Southwest Medical Offices 5257 S. Wadsworth Blvd. Littleton, CO 80123 17 Westminster Medical Offices 11245 Huron St. Westminster, CO 80234 18 Wheat Ridge Medical Offices 4803 Ward Rd. Wheat Ridge, CO 80033 Medical offices for the Denver/Boulder service area. 1 Arapahoe Medical Offices 5555 E. Arapahoe Rd. Centennial, CO 80122 2 Aurora Centrepoint Medical Offices 14701 E. Exposition Ave. Aurora, CO 80012 3 Baseline Medical Offices 580 Mohawk Dr. Boulder, CO 80303 4 East Denver Medical Offices 10400 E. Alameda Ave. Denver, CO 80247 5 Englewood Medical Offices 2955 S. Broadway Englewood, CO 80113 6 Franklin Medical Offices 2045 Franklin St. Denver, CO 80205 7 Hidden Lake Medical Offices 7701 Sheridan Blvd. Arvada, CO 80003 8 Highlands Ranch Medical Offices 9285 Hepburn St. Highlands Ranch, CO 80129 9 10 Ken Caryl Medical Offices 7600 Shaffer Pkwy. Littleton, CO 80127 Lakewood Medical Offices 8383 W. Alameda Ave. Lakewood, CO 80226 After-hours options Hours and locations for after-hours care are subject to change. If you need after-hours care, please call the Primary Care Appointments and Advice Line to confirm current hours and locations. (See backcover). 1 Arapahoe Medical Offices 6 a.m.–10 p.m., weekdays 8 a.m.–9 p.m., Saturday 9 a.m.–9 p.m., Sunday kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 13 locations and map 4 East Denver Medical Offices 8 a.m.–4 p.m., Saturday 9 a.m.–4 p.m., Sunday 10 Lakewood Medical Offices 8 a.m.–4 p.m., Saturday 9 a.m.–4 p.m., Sunday 17 Westminster Medical Offices 8 a.m.–4 p.m., Saturday 9 a.m.–4 p.m., Sunday Behavioral health centers You can call any of our Behavioral Health Center directly for an appointment, without a referral. We provide support for mental health issues, chemical dependency, and eating disorders. Please check your Evidence of Coverage for your level of coverage. Copayments/coinsurance varies according to your specific plan’s coverage. B1 B2 B3 Executive Center Behavioral Health 70 Executive Center II 4851 Independence St. Suite 270 Wheat Ridge, CO 80033 Hidden Lake Behavioral Health Center 7701 Sheridan Blvd. Westminster, CO 80003 Highline Behavioral Health Center 10350 E. Dakota Ave. Denver, CO 80231 Plan hospitals Kaiser Permanente’s full-service contracted hospitals provide complete, coordinated Emergency Department and inpatient health care services. Physicians, specialists, and other clinicians at these hospitals have easy access to your medical history, as well as to your personal physician. H1 Exempla Good Samaritan Medical Center 200 Exempla Circle Lafayette, CO 80026 H2 Exempla Saint Joseph Hospital 1835 Franklin St. Denver, CO 80218 H3 The Children’s Hospital 13123 E.16th Ave. Aurora, CO 80045 Emergency care hospitals In addition to emergency services at our plan hospitals, Kaiser Permanente also contracts for emergency services with the hospitals listed below. Call Member Services at 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874. E1 HealthONE Sky Ridge Medical Center 10101 Ridgegate Parkway Lone Tree, CO 80124 E2 HealthONE Swedish Medical Center 501 E. Hampden Ave. Englewood, CO 80110 E3 HealthONE Centennial Medical Plaza 14200 E. Arapahoe Road Centennial, CO 80112 E4 HealthONE Swedish Southwest ER 6196 S. Ammons Way Littleton, CO 80123 E5 The Children’s Hospital at Saint Joseph ER 1830 Franklin St. Denver, CO 80218 See pages 30-32 for more information related to each behavioral health center. 14 kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 skilled nursing facilities The physicians and nurses in our Continuing Care Department assist patients, family members, and their physicians with adult home health care, hospice care, durable medical equipment, oxygen, skilled nursing facilities, assisted living facilities, long-term care facilities and the various transitions that may be needed. In addition to the skilled nursing facilities listed here, Continuing Care works with patients in 39 assisted living and 59 long-term care facilities. Boulder Manor Health Center 4685 Baseline Boulder, CO 80303 Briarwood Health Care 1440 Vine St. Denver, CO 80206 Garden Terrace 1600 Potomac Aurora, CO 80012 Life Care Center of Aurora 14101 E. Evans Ave. Aurora, CO 80014 Life Care Center of Longmont 2451 Pratt St. Longmont, CO 80501 Life Care Center of Westminster 7751 Zenobia Ct. Westminster, CO 80030 Villa Manor Care 7950 West Mississippi Ave. Lakewood, CO 80226 Western Hills Health Center 1625 Carr St. Lakewood, CO 80215 Home health agencies Visiting Nurse Association of Colorado 390 Grant St. Denver, CO 80203 Good Samaritan Home Health Care of Northern Colorado 2525 Taft Dr. Boulder, CO 80302 kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 15 primary care and specialty department directory 5555 E. Arapahoe Rd Centennial, CO 80122 Arapahoe Medical Offices Specialty departments and other services Contact Lens.............. 303-850-2116 Dermatology ............ 303-338-3376 Dietary Counseling . . 303-338-4545 Optical Dispensing ... 303-850-2015 Optometry . .............. 303-338-4545 Pharmacy .................. 303-850-2031 Prescription Refills .... 303-340-5008 Mail-order 24 hrs/day ..................... ................................ 303-340-5077 Physical Therapy . ..... 303-850-5855 Radiology ................. 303-338-3456 Weight Management ....................... .................................. 303-614-1070 TTY for the deaf, hard of hearing, or speech impaired: . .... 303-850-2085 Clinical Pharmacy Specialists Ann Nadrash, PharmD, BCPS Jaymie Reiners, PharmD, BCPS Dermatology David C. Hahn, MD Robert H. Packer, MD Arun L. Pathy, MD Dietary Counseling Linda L. Kwiatkowski, RD, CDE Family Medicine Jonathan Albert, MD Lane M. Fairbairn, MD William L. Gillaspie, MD Internal Medicine Lawrence S. Allen, MD Kin Lun Chan, MD Anna F. Cosyleon, MD Dennis P. Genereux, MD Regina A. Healy, MD Brian O’Sullivan, MD Melissa B. Peters, MD Innessa T. Porter, MD Douglas Robertson, MD Thomas G. Swanson, MD Tony J. Toloczko, MD Aurora Centrepoint Medical Offices Specialty departments and other services Contact Lens...............303-614-7390 Dietary Counseling.....303-338-4545 Weight Management: ...................... ~ ...................................303-614-1070 TTY for the deaf, hard of hearing, or speech impaired.........303-614-7989 Eyecare Department...303-614-7395 Pharmacy....................303-614-7300 Clinical Pharmacy Specialists Kara Canty, PharmD, BCPS Erin Vogel, PharmD, BCPS Prescription Refills......303-340-5032 Mail-order 24 hrs/day...................... ~ .................................303-340-5077 Dietary Counseling Rachel M. Kester, RD, CDE Optometry..................303-338-4545 Physical Therapy.........303-614-7878 Radiology...................303-338-3456 16 kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 Obstetrics/Gynecology Kimberley S. Campbell, MD Cynthia J. Celnik, MD Simon D. Payne, MD Jerome H. Ruderman, MD Lisa S. Schwebach, MD Pediatrics Amber E. Bisgard, MD Philip S. Clodfelter, MD Mark R. Groshek, MD Christine Jelinek, MD Julie Marie Ley, MD Susan A. Pharo, MD Physical Therapy Allison Leisge, MSPT Shatu Misra, MSPT Wendy A. Slattery, MSPT Andrew R. Stephenitch, MPT Robert Webers, PT Kirby W. Wilson, MSPT 14701 E. Exposition Ave. Aurora, CO 80012 Family Medicine Glenn A. Baker, MD Ozioma Thelma Evans-Nosu, MD Linda M. Haney, MD Carl D. Severin, MD Margret S. Thompson, MD Albert C. Ting, MD Internal Medicine Karen Young Anderson, MD Brent M. Arnold, MD Timothy J. Clarkson, MD James C. Geyman, MD Pierre T. Onda, MD Angela T. Tran, DO Obstetrics/Gynecology Carol B. Braun, MD Dave W. Kronbach, MD Danica J. Larson, MD Peter M. Schultze, MD Occupational Medicine Diego Osuna, MD Optometry Joan Heller, OD Jason Juba, OD Stuart Stanton, OD Frank Ukockis, OD Susan Fong, OD Pediatrics Kimberly J. Broxterman, MD Brian Jacquette, MD Deniz Y. Kolozs, MD Laboratory Reception Desk.............. ..................................303-554-5100 Ophthalmology.........303-554-5060 Internal Medicine Meighan W. Elder, MD Eric J. Harker, MD Mark S. Hoskinson, MD David H. Lookner, MD Kimberly M. Mayhew, MD Deborah L. Skarda, MD Optical Dispensing....303-554-5080 Optometry.................303-338-4545 Pharmacy...................303-554-5020 Prescription Refills.....303-340-5034 Mail-order 24 hrs/day..................... .................................303-340-5077 Physical Therapy........303-554-5030 Radiology..................303-338-3456 Weight Management: ..................... ..................................303-614-1070 Physical Therapy Loretta Barrett, MSPT Kimberly Douglas, PTA Laura Eral, MSPT Ellen Guth, MPT Susan O’Connell, PT Andrew Snow, MSPT Brett Terrill, MSPT 580 Mohawk Dr. Boulder, CO 80303 Baseline Medical Offices Specialty departments and other services Dietary Counseling....303-338-4545 Michael K. Ng, MD Alison R. Yager, MD Obstetrics/Gynecology Jeffrey A. Kerr-Layton, MD Thomas B. Landry, MD Neva Phair, MD Audrey L. Sheridan, MD Pediatrics Lisa F. Halperin, MD Robert J. Miller, MD Wendy S. Zerin, MD Physical Therapy Erica Burke, PT Jessica C. Frankel, PT Paul Mikolaj, DPT Chris D. Ringdahl, PT Ellen B. Tschida, PT Ophthalmology John F. Kloor, MD David Litoff, MD TTY for the deaf, hard of hearing, or speech impaired.... 1-800-521-4874 Clinical Pharmacy Specialists Sarah Klockars, PharmD, BCPS Sarah Schwiesow, PharmD, BCPS Dietary Counseling Sue Heikkinen, MS, RD, CDE Family Medicine Micheline A. Kuhr, MD Morris Moore, MD Kerry A. Peel, MD kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 17 East Denver Medical Offices Specialty departments and other services Allergy........................ 303-360-1278 Dietary Counseling..... 303-338-4545 Ophthalmology.......... 303-360-1520 Optical Dispensing..... 303-360-1270 Optometry.................. 303-338-4545 Pharmacy.................... 303-360-1280 Prescription Refills...... 303-340-5006 Mail-order 24 hrs/day....................... .................................. 303-340-5077 Radiology................... 303-338-3456 Weight Management.. 303-614-1070 TTY for the deaf, hard of hearing, or speech impaired......... 303-338-4428 Allergy Richard E. Crockett, MD Clinical Pharmacy Specialists Nathan Kanous, PharmD, BCPS Ryan Lowe, PharmD, BCPS-Asthma & ~ Allergy Lori Miyashiro, PharmD, BCPS, CDE Cari Rice, PharmD, BCPS Dietary Counseling Margaret M. Green, RD, CDE Family Medicine Faranghise S. Bahhage, MD Ifeoma R. Eleazu, MD T Kevin Hetherington, DO Jacqueline (Jill) Jamison, MD Jeffrey M. Morse, MD Internal Medicine Jennifer E. Bajaj, MD David A. Downs, MD Sonia S. Durairaj, MD Glenn E. Gade, MD Christopher M. Hicks, MD David C. Hutchings, MD Helena Kane, MD Jill R. Levy, MD Caryn E. Orr, MD Englewood Medical Offices Specialty departments and other services Dietary Counseling.... 303-338-4545 Terri L. Richardson, MD Jennifer S. Smith, MD Richard M. Stiphout, MD Obstetrics/Gynecology Mark F. Bozeman, MD Gretchen L. Bruno, MD Elizabeth M. Buyers, MD Peter I. Dwork, MD Toya A. Ellis, MD Joyce E. Gottesfeld, MD Mary E. Moody, MD Ophthalmology Matthew C. Sanderson, MD Daniel H. Sharp, MD Pediatrics Shira Belman, MD Jennifer Kempe-Biermann, MD Eileen E. Moore, MD David S. Showalter, MD Lisa D. Whitesides, MD 2955 S. Broadway Englewood, CO 80113 TTY for the deaf, hard of hearing, or speech impaired........ 303-338-4428 Felipe Hernandez, MD David R. Kresin, MD Katrine Moreale, MD Timothy G. Moser, MD Radiology.................. 303-338-3456 Clinical Pharmacy Specialists Rebekah Hansmeier, PharmD, BCPS Jane Kerzee, PharmD, BCPS Internal Medicine Laura E. Clark, MD Ronald R. Harris, MD Lawrence W. Roth, MD Regional Infusion Center...................~ .................................. 303-788-1118 Dietary Counseling Mary Englick, MS, RD, CDE Pharmacy................... 303-788-1020 Prescription Refills..... 303-340-5014 Mail-order 24 hrs/day......................~ ................................. 303-340-5077 Speech/Language–Pathology...........~ .................................. 303-788-1115 18 10400 E. Alameda Ave. Denver, CO 80247 Weight Management .......................~ .................................. 303-614-1070 Family Medicine Sonya L. Black, MD kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 primary care and specialty department directory 2045 Franklin St. Denver, CO 80205 Franklin Medical Offices Specialty departments and other services Advanced Wound Care Center.......... ................................... 303-764-4447 Ambulatory Surgery.... 303-764-4444 or........................... 303-764-4442 Audiology................... 303-861-3404 Cardiovascular Services — Cardiac Rehab.......... 303-861-3464 Cardiology............... 303-861-3402, Option 1 Heart Failure............. 303-764-4794 Holter Tests............... 303-764-4723 Treadmill................... 303-861-3402 Central OR Scheduling....................... ................................... 303-764-4400 Dermatology.............. 303-861-3130 Dietary Counseling..... 303-338-4545 Endocrinology............ 303-764-4665 Gastroenterology....... 303-861-3655 General Surgery.......... 303-861-3610 Genetic Counseling.... 303-764-4761 Head & Neck Surgery.303-861-3404 Hearing Aid Center.... 303-764-5285 Obstetrics/Gynecology...................... ................................... 303-338-4545 Oncology & Hematology................... ................................... 303-861-3302 Oncology Pharmacy... 303-861-3300 Ophthalmology ......... 303-861-3595 Optical Dispensing..... 303-861-3430 Optometry.................. 303-338-4545 Orthopedics............... 303-861-3408 Otolaryngology (ENT).303-861-3404 Pelvic Surgery............. 303-861-3495 PEEC (Pre-Operative Evaluation)........ ................................... 303-764-4425 Perinatology............... 303-861-3570 Pharmacy.................... 303-764-4900 Prescription Refills.. 303-340-5002 or ................................ 1-866-946-0002 Mail-order 24 hrs/day....................... .................................. 303-340-5077 Plastic Surgery............ 303-861-3368 Radiology................... 303-338-3456 Reproductive Endocrinology.............. ................................... 303-861-3532 Rheumatology............ 303-764-4480 Urology....................... 303-861-3406 Weight Management.. 303-614-1070 Julie P. Sutherland, MD Albert Tseng, MD Clinical Pharmacy Specialists Adam Jackson, PharmD, BCPSInfectious Disease Susyn Plushner, PharmD, BCPSRheumatology Sam Johnson, PharmD, BCPSCardiology ~ ~ Dermatology Joseph L. Clayman, MD Kimberly A. Lundstrom, MD Neil J. Silverman, MD TTY for the deaf, hard of hearing, or speech impaired......... 303-338-4428 Dietary Counseling Kristine Thornham, MS, RD, CDE Audiology Angela Allen, MS CCC-A, FAAA Sara Alley, MA CCC-A, FAAA Linda Herzberger-Kimball, MS CCC-A Michael Rodel, MAT CCC-A, FAAA Elizabeth Vandyke, MS CCC-A, FAAA Heather Davidson, AuD CCC-A, ~ FAAA Gastroenterology Jasmin D. Deneault, MD William H. Farrar, MD Irfan Hussain, MD Louis A. Morris, MD Mark E. Powis, MD William G. Rector Jr., MD John F. Riopelle, DO Elizabeth Sofian-Conlan, MD Leslie S. Stark, MD Cardiology Joseph M. Abruzzo, MD Adam S. Betkowski, MD Stephen M. Dodge, MD Daniel P. Drake, MD Michael L. Fisher, MD David N. Flitter, MD Michael S. Kim, MD Andrew J. Kline, MD Christopher A. Lang, MD Laurent Lewkowiez, MD Francis C. Ngo, MD Robert Podolak, MD Steven H. Resnick, MD John J. Reusch, MD Andrew Jeptha Smith, MD ~ General Surgery Leonardo Alfaro, MD Stephen B. Creaghe, MD Nita G. Ellis, MD Joyce L. Haun, MD Vaughan F. Kendall, MD Stefanie D. Kolpak, MD Theodore Ron Lin, MD Karen M. Lucas, MD Daniel P. Maher, MD Stephen K. Muckleroy, MD Steve P. Panian, MD Wendy M. Peterson, MD Charles F. Pratt, MD Andrew J. Schreffler, MD kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 19 2045 Franklin St. Denver, CO 80205 Franklin Medical Offices-continued Margaret L. Schrieber, MD Edward A. Vaughn, MD Andrew S. Weinfeld, MD Hearing Aid Center Judy Drumright, MS CCC-A, FAAA Sabina Mehta, MA CCC-A, FAAA Linda Herzberger-Kimball, MS ~ CCC-A Allison Wilson, MA CCC-A, FAAA Infectious Diseases Timm A. Edell, MD Janet S. Kuhns, MD Miguel Mogyoros, MD Neurosurgery John L. Brugman, MD Edward V. Colapinto, MD Todd Crawford, MD Alexander M. Jones, MD Saul S. Schwarz, MD Mark C. Watts, MD Obstetrics/Gynecology Andrea M. Jazbec, MD Ernest W. Kandel, MD Wm. Merrick Thomas, MD Lynette C. Vialet, MD Kimberly D. Warner, MD Obstetrics/Gynecology-Oncology Shyamsunder Hatangadi, MD Ronald E. Kimball, MD Obstetrics/Gynecology-Reproductive Endocrinology Kenneth A. Faber, MD Donald O. Kreger, MD Oncology and Hematology Clinic Catherine A. Azar, MD Wilson C. Bourg III, MD Susan M. Freeman, MD 20 Catherine Fiola, PharmD Anita Garcia, PharmD Brian E. Koester, MD Karen E. Kogel, MD Susan McInnes, MD Alexander R. Menter, MD Ophthalmology George A. Chaitkin, MD Thomas A. Gardner, MD Patricia Maurer, MD Bradley L. Schuster, MD Orthopedics Darin W. Allred, MD David H. Bristow, MD Edward F. Bruck, MD Steve Conlan, MD John M. Gargaro, MD David E. Gladu, MD Richard A. Hathaway, MD Paul V. Hautamaa, MD David H. Kim, MD Melissa Koenig, MD William J. Mangione, MD Mark W. Melberg, MD Joe K. Ozaki, MD Kerry G. Perloff, MD Edward C. Pino, MD Paul A. Swenson, MD David F. Wiener, MD Otolaryngology (ENT) Peggy A. Battalora, MD Jonathan E. Blacker, MD Phyllis B. Bouvier, MD Lorna S. Brass, MD Robert J. Fieman, MD Lawrence A. Gordon, MD David K. Nosan, MD Perinatology Albert D. Haverkamp, MD Robert S. McDuffie, MD kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 Plastic Surgery Royal K. Gerow, MD Mark W. Kiehn, MD Brad C. McDowell, MD Todd A. Morton, MD Retinal Surgery Wm. Manning Mauldin, MD Charles A. Wilson, MD Rheumatology George F. Breth, MD Robert C. Hays, MD George Ho, Jr., MD Philip Huang, MD Urology Michael E. Chen, MD Justin Green, MD Robert S. Lee, MD Stephen J. Mohr, MD Eun Chil Park, MD Dustin R. Ridout, MD Charles E. Schaefer, MD Edward M. Swartz, MD Vascular Surgery Harris W. Hollis, MD Christopher Johnnides, MD Stephen P. Johnson, MD Michael J. Podolak, MD Thomas F. Rehring, MD Amit Sudan, MD . primary care and specialty department directory Hidden Lake Medical Offices Specialty departments and other services Dietary Counseling....303-338-4545 Pharmacy...................303-657-6700 Prescription Refills.....303-340-5026 Mail-order 24 hrs/day..................... ~ .................................303-340-5077 Radiology..................303-338-3456 Weight Management ...................... ~ ..................................303-614-1070 TTY for the deaf, hard of hearing, or speech impaired........303-338-4428 Clinical Pharmacy Specialists Amy Hughes, PharmD Erin Welch, PharmD, BCPSs Dietary Counseling Melanie W. Faught, RD, CDE Family Medicine Paulanne Balch, MD Cara Christine BeaTTY, MD John R. Burchinal, DO David J. Davis, MD Paula S. Kral, MD Angie N. Martinez, MD Barbara A. Morris, MD Janisse Rears, DO Kurt S. Walters, MD Highlands Ranch Medical Offices Specialty departments and other services Allergy........................ 720-348-4100 Allergy Peter J. Cvietusa, MD Dietary Counseling..... 303-338-4545 Clinical Pharmacy Specialists Rachel Digmann, PharmD, BCPS Ophthalmology.......... 720-348-4700 Optical Dispensing..... 720 348 4750 Optometry.................. 303 338 4545 Pharmacy.................... 720-348-4600 Prescription Refills...... 303-340-5044 Mail-order 24 hrs/day.......................~ .................................. 303-340-5077 Radiology................... 303-338-3456 Weight Management ........................~ ................................... 303-614-1070 TTY for the deaf, hard of hearing, or speech impaired......... 303-338-4428 Dietary Counseling Cassie Green, RD, CNSD, CDE Family Medicine Sarah L. Boyer, MD David A. Craigie, MD Peter S. Krogh, MD Jennifer E. Kuhl, MD Deja S. VanDeLoo, MD 7701 Sheridan Blvd. Arvada, CO 80003 Internal Medicine Rebecca Levene Agnew, MD Terrence W. Boland, MD Timothy E. Holcomb, MD Wesley M. Pearson, MD Mark W. Ptaskiewicz, MD Sue E. Williams, MD Pediatrics Kathryn H. Berger, MD M. Ryn Wu Kreidl, MD 9285 Hepburn St. Highlands Ranch, CO 80129 Obstetrics/Gynecology Steven P. Gardner, MD Jodi L. Gibson, MD Gerald E. Nelson, MD Ophthalmology Raymond J. Nagashima, MD Lisa B. Philpott, MD Pediatrics Elizabeth DeSouza, MD Katherine S. Richardson, MD Laurie D. Schwanitz, MD Internal Medicine Brownie K. Flesche, MD Jeffrey J. Glaves, MD Ann M. Wells, MD Camilla S. Wright, MD kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 21 7600 Shaffer Pkwy. Littleton, CO 80127 Ken Caryl Medical Offices Specialty departments and other services Dietary Counseling....303-338-4545 TTY for the deaf, hard of hearing, or speech impaired........720-922-5299 Pharmacy ..................720-922-5050 Clinical Pharmacy Specialists Stephanie Campbell, PharmD, BCPS Prescription Refills.....303-340-5045 Mail-order 24 hrs/day..................... ~ ................................303-340-5077 Dietary Counseling Linda J. Daniels, RD, CDE Radiology..................303-338-3456 Weight Management........................ ~ ..................................303-614-1070 Family Medicine Amy K. Chudik, DO David L. Kauffman, MD Centers for Complementary Medicine...................... 303-239-7224 Contact Lens................ 303-239-7282 Dietary Counseling...... 303-338-4545 Ophthalmology........... 303-239-7474 Optical Dispensing...... 303-239-7290 Optometry................... 303-338-4545 Pharmacy..................... 303-239-7400 Prescription Refills....... 303-340-5003 Mail-order 24 hrs/day....................... .................................... 303-340-5077 Physical Therapy.......... 303-239-7450 Radiology.................... 303-338-3456 Weight Management... 303-614-1070 Internal Medicine Fernando L. Arroyo, MD Carleen C. Chartier, MD Pediatrics Manuel R. Lorenzo, MD 8383 W. Alameda Ave. Lakewood, CO 80226 Lakewood Medical Offices Specialty departments and other services Allergy......................... 303-239-7342 John R. Pearse, MD Petra C. Soule, DO Donald G. Ward, DO Allergy Suzanne L. Fishman, MD Beth Ann Kapadia, MD C. Ross Westley, MD Clinical Pharmacy Specialists Lynn Flach, PharmD, BCPS Heather Hazeldine, PharmD, BCPS Kory Vanderschaaf, PharmD Dietary Counseling Kristine Thornham, MS, RD, CDE Family Medicine Janet Brown, MD Lucy M. Budde, MD Tanya M. Kern, MD David F. Lieuwen, MD Stacey L. Mason, MD Ronnie Thomas, MD TTY for the deaf, hard of hearing, or speech impaired.......... 303-338-3820 Internal Medicine Brandy M. Allen, MD Jason V. Barmore, MD Sarah Brodhead, MD Heather L. Burton, MD Susan I. Fixman, MD Mark A. Huun, MD Jennifer B. Jeans, MD Johan O. Lane, MD Jonathan Jay Lee, MD Li-Fen Lee, MD Chia-Yen Lien, MD Troy A. Long, MD Atsuko J. Ohtake, MD Heather A. Shull, MD Jennifer Ann Ziouras, MD Obstetrics/Gynecology Joyce D. Davis, MD Kathleen A. Doyle, MD David Martinez, MD James C. Mosher, MD Thomas G. Philipson, MD Mary Susan Schilling, MD Marta T. Spain, MD Ophthalmology Lee P. Schelonka, MD Richard K. Stiverson, MD 22 kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 primary care and specialty department directory Pediatrics Edward J. Glasser, MD Mary E. Maguire, MD Sandra H. Stenmark, MD Pamela M. Wendell, MD Karen B. Wilson, MD Jennifer E. Wood, MD Darren Scott Zimbelman, MD Physical Therapy Catherine A. Bilyeu, PT Charlotte O. Brady, PT Traci Hurley, MSPT Steve Mullen, MSPT Brandi Palski, MSPT Louise E. Rolofson, PT Susan E. Ross, PT, AT/C, EdD 2345 Bent Way Longmont, CO 80503 Longmont Medical Offices Specialty departments and other services Dietary Counseling... 303-338-4545 Pharmacy.................. 303-678-3300 Prescription Refills.... 303-678-3322 Mail-order 24 hrs/day..................... ................................. 303-340-5077 Radiology.................. 303-338-3456 Weight Management........................ ................................. 303-614-1070 TTY for the deaf, hard of hearing, or speech impaired.... 1-800-521-4874 Clinical Pharmacy Specialists Jessica Milchak, PharmD, BCPS Roberta Shanahan, PharmD, BCPS Dietary Counseling Sue Heikkinen, MS, RD, CDE Family Medicine Suzanne Parsons, MD Alison J. Railsback, MD Suzanne S. Stamm, MD Franklin T. Thom, MD Pamela J. Wanner, MD Paula J. Zegob-Hartmann, MD Pharmacy..................... 720-851-4510 Prescription Refills....... 866-866-8450 Pediatrics Michael R. Martinez, MD 10168 Parkglenn Way Parker, CO 80138 Parker Medical Offices Specialty departments and other services Health Education......... 303-641-1020 Internal Medicine Susan D. Agrama, MD Kristen E. Borbe, MD Trevor L. Clayborn, MD Stuart G. Geer, MD Stephen D. Haley, MD Tracy Ellen Lippard, MD J. Dugan Mahoney, MD Victoria L. Moffatt, MD Family Medicine Brenda Hall, MD Julian T. Hsu, MD Internal Medicine Brent M. Arnold, MD Pediatrics Ulla L. Berringer, MD kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 23 Rock Creek Medical Offices Specialty departments and other services Advanced Wound Care Center........ ~ ..................................303-764-4447 Allergy.......................720-536-7625 Anesthesia ................303-861-3210 Audiology..................720-536-6950 Cardiovascular Services — Cardiac Rehab.........303-861-3464 Cardiology . ............303-861-3402 Heart Failure............720-536-6502 Holter Tests..............720-536-6546 Otolaryngology (ENT).720-536-6950 Pathology..................303-404-4029 PEEC (Pre-Operative Evaluation)...... ~ ..................................720-536-6625 Pharmacy...................720-536-7888 Prescription Refills.....303-340-5042 Mail-order 24 hrs/day..................... ~ .................................303-340-5077 Physical Therapy/Occupational Therapy ....................720-536-7300 Pulmonology.............303-861-3640 Clinical Anesthesia Pain Service....... ~ ..................................303-861-3210 Rheumatology...........720-536-7350 Contact Lens..............720-536-6696 Weight Management........................ Dermatology.............720-536-7750 ..................................303-614-1070 Dietary Counseling....303-338-4545 TTY for the deaf, hard of hearing, or speech impaired........800-521-4874 Radiology..................303-338-3456 Urology......................303-861-3406 General Surgery.........720-536-6800 Head & Neck Surgery.720-536-6950 Health Education Resource Center.. ~ ..................................720-536-6425 Hearing Aid Center...720-536-6120 Infectious Disease ....303-861-3133 Minor Procedures .....720-536-7050 Neurology..................720-536-7700 Obstetrics/Gynecology.................... ~ ..................................303-338-4545 Oncology & Hematology................. ~ ..................................720-536-7200 Allergy Jatinder S. Aulakh, MD John M. Williams, MD Audiology Sally E. Scholer, MS CCC-A, FAAA Melissa A. Wood, MA CCC-A, FAAA Connie Berry, AuD CCC-A, FAAA Sabina Mehta, MA CCC-A, FAAA Laura Kalstein, MS CCC-A, FAAA Cardiology Fred A. Crawford III, MD Pamela J. Decker, MD Oncology Pharmacy..720-536-7222 Ophthalmology.........720-536-6650 Optical Dispensing....720-536-6600 Orthopedics..............303-861-3408 24 Anuradha Gudavalli, MD David R. Kinnard, MD DeeAnn M. Rivera, MD David J. Zoloto, MD Clinical Pharmacy Specialists Jared Freml, PharmD, BCPSOncology Sam Johnson, PharmD, BCPSCardiology Kerri Kraft, PharmD-Transplant Julie Sanchez, PharmD, BCPS Plastic Surgery ..........303-861-3368 Central OR Scheduling..................... ~ ..................................720-536-6250 Gastroenterology......303-861-3655 280 Exempla Circle Lafayette, CO 80026 kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 Dermatology Nicole M. Annest, MD Anwell Chang, MD Timothy E. Grayson, MD Tracy Haines, MD Peggy Liao, MD Nicole Neuschler, MD Lisa H. Scatena, MD Dietary Counseling Susan L. Mindoro, MPH, RD, CDE Endocrinology John J. Orrego, MD Family Medicine Robert B. Beeson, MD Lea G. Casperson, MD Eric T. Christiansen, MD Michael D. Feil, DO Edward P. McAuliffe, MD Nicole A. Nagel, MD Holly Runstadler, DO Christine Wildeman, MD ~ ~ primary care and specialty department directory Gastroenterology William R. Berry, MD Joseph E. Cassara Britt B. Drake, MD Vaman Jakribettuu, MD Tom G. Matzakos, MD John Napierkowski, MD Barbara A. Piasecki, MD General Surgery Stephen E. Brown, MD Bruce J. Feigelson, MD David D. Gerding, MD Terry M. Gilliland, MD Brian D. Hess, MD Jeffery B. Leftwich, MD Joseph Mehan, MD Brian P. Murphy, MD Ricardo L. Pena, MD Patrick P. Ting, MD Dale E. Varner, MD Hearing Aid Center Judy Drumright, MS CCC-A, FAAA Jessica Schrock, AuD CCC-A, FAAA Karen Schroer, MA CCC-A, FAAA Hospital Services–Internal Medicine Jennifer Bracher, MD Infectious Diseases Amy N. Duckro, DO Daniel M. Mogyoros, MD Internal Medicine Miles P. Corkern, MD Michelle C. Harris, MD Peter M. Wolsko, MD Neurology Paul A. Foley, MD Bruce A. Katuna, MD Lynsee A. Hudson Lang, MD Karen E. Rollins, MD Obstetrics/Gynecology Scott M. Barton, MD Melissa S. Dunn, MD Kelly J. Isbill, DO Lissa Pai McIntyre, MD Tamara Willis-Buckley, MD Diane M. Winters, MD Oncology Kevin S. Brown, MD Chamath R. De Silva, MD Thomas P. Hyde, MD Steven Kallick, MD Ophthalmology Laryssa R. Dragan, MD Nancy Flattem, MD Nancy M. Leavenworth, MD Orthopedics Peter P. Chiang, MD Jeffrey M. Hrutkay, MD Lance R. Little, MD James F. MacDougall, MD Michael E. Margolis, MD Julie Anne Melchior, MD Ruth B. Nauts, MD Tracy S. Pursley, MD Leo Stelzer, MD Dimitrios J. Zaronias, MD Otolaryngology (ENT) Bradley A. Andrews, MD Andy Tuan Anh Chung, MD Arthur J. Dichard, MD Herman G. Leong, MD Gary L. McDonald, MD Pediatrics Callie Gibbs Black, MD Stephanie Walker Grayson, MD Tamara L. Kusek, MD Albert Mehl, MD Physical Therapy David Peterson, PT Robin S. Pon, MSPT Shanti Rawlings, MSPT Laurie A. Robin, MSPT Karl J. Rodriguez, MSPT Deborah Stafford, MSPT Dona Tucker, OT Pulmonology Tristan J. Huie, MD William V. Kinnard, MD Esther H. Lum, MD Sarah J. McKinley, MD Patricia Sato, MD Urology John S. Kang, MD Jonathon F. Masoudi, MD kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 25 1375 E. 20th Ave. Denver, CO 80205 Skyline Medical Offices Specialty departments and other services Clinical Anesthesia. 303-861-3210 Dietary Counseling.303-338-4545 Endocrinology......... 303-764-4665 Dietary Counseling Cassie Greene, RD, CNSD, ~ Nephrology Malena Perdomo, MS, RD, CDE – ~ Spanish speaking Kristine Thornham, MPH, RD, CDE Infectious Disease... 303-861-3133 Neonatology Appointments........... ............................... 303-338-4545 Nephrology............ 303-764-5360 Endocrinology David J. Depaolo, MD William J. Georgitis, MD Katherine B. Weber, MD Neurology............... 303-861-3380 Neurosurgery.......... 303-861-3303 Pharmacy................ 303-764-4669 Prescription Refills.. 303-340-5036 Mail-order 24 hrs/day................... .............................. 303-340-5077 Physical Therapy/Occupational Therapy.................. 303-861-3105 Pulmonology/Sleep Apnea............ ............................... 303-861-3640 Radiology............... 303-338-3456 Rehabilitation Medicine.................. ............................... 303-861-3080 Weight Management...................... ............................... 303-614-1070 26 Internal Medicine Lillian M. Coppola, MD Denise N. Hunter, MD Cynthia Lou Justice, MD Alan S. Lidsky, MD Satish A. Madan, MD Patrick W. Martin, DO Mark K. Matthews, MD Jed E. Olson, MD Sean P. Riley, MD Andrew R. Robinson, MD Juventino Saavedra, MD Kathryn E. Schorr-Winchell, MD Daniel L. Wright, MD Christine A. Yang, MD Mary Jo Young, MD TTY for the deaf, hard of hearing, or speech impaired.303-338-4428 Nephrology Diane Marie Lanese, MD Clinical Pharmacy Specialists Bharati Bhardwaja, PharmD, BCPS-~ Nephrology Erin Herrera, PharmD, BCPS Shilpa Kinikar, PharmD, BCPS~ Neurology Rachana Patel, PharmD, BCPS Melissa Rice, PharmD, BCPS Josh Schwiesow, PharmD, CCPS- ~ Infectious Disease Monthuong Tran, PharmD, BCPS, ~ CDE-Diabetes/Endocrinology Neurology William H. Bentley, MD Deborah G. Fisher, MD Karen A. Hall, MD C. Mindy Menaker-Wiener, MD Antoinette G. Quigley, MD Robert W. Schabbing, MD Jack Sylman, MD John B. Woodward III, MD kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 Occupational Medicine James Bachman, MD Pediatrics Sharisse M. Arnold Rehring, MD Harvey P. Bograd, MD Sorenna M. Kirkegaard, MD Stefan T. Mokrohisky, MD Neonatology John R. Britton, MD Maggie Chen, MD Mark P. DeMarie, MD Michelle Feinberg, MD Elizabeth A. Kincannon, MD Ellina Liptsen, MD Alfonso F. Pantoja, MD Ann Ladd Ryan, MD Physical Medicine David P. Mulica, MD Physical Therapy Scott Bilyeu, PT Holly Corwin, OT CHT Kelly Hansen, MSPT Gregory T. Mills, MSPT Ginger L. Pleuss, MSPT Leanne Weinshenker, MSPT Brain Williams, MPT Pulmonology Christopher A. Bates, MD Timothy R. Collins, MD Michael L. Darnell, MD Rebecca L. Mortenson, MD Clara I. Restrepo, MD Thomas J. Stelzner, MD primary care and specialty department directory 16290 E. Quincy Ave. Aurora, CO 80015 Smoky Hill Medical Offices Specialty departments and other services Centers for Complementary Medicine..................... 303-699-3670 Dietary Counseling..... 303-338-4545 Pharmacy.................... 303-699-3820 Prescription Refills...... 303-340-5012 Mail-order 24 hrs/day...................... .................................. 303-326-6777 Radiology................... 303-338-3456 Weight Management ....................... .................................303-614-1070 TTY for the deaf, hard of hearing, or speech impaired......... 303-338-4428 Clinical Pharmacy Specialists Ryan Schimmer, PharmD, BCPS Amy L. Lemke, MD Pia B. Lisle, MD Ian E. Parsons, MD Craig W. Robbins, MD Mark D. Rojec, MD Erin Woessner, DO Eric Youngblood, MD Family Medicine Sarita G. Baker, MD Donna M. Baldwin, DO Marcia Bourgeois, MD B. Kevin Gordon, MD Julian T. Hsu, MD Specialty departments and other services Dietary Counseling..... 303-338-4545 Clinical Pharmacy Specialists Amber Jerauld, PharmD Pharmacy................... 303-972-5010 Family Medicine Andrea M. Fedele, MD Mark P. Hayman, MD Karla C. Pastrana, MD John H. Yang, MD Radiology................... 303-338-3456 Weight Management.. 303-614-1070 TTY for the deaf, hard of hearing, or speech impaired......... 303-972-5093 Pediatrics Jennifer C. Arthur, MD Shellie K. Sasscer, MD Sarah Beth Van Scoy, MD 5257 S. Wadsworth Blvd. Littleton, CO 80123 Southwest Medical Offices Prescription Refills...... 303-340-5009 Mail-order 24 hrs/day...................... .................................. 303-340-5077 Internal Medicine Linda S. Cosgrove, MD Jennifer J. Miller, MD Internal Medicine John M. Fedack, MD Kathleen W. Mayer, MD Jerald J. Tantillo, MD Robert K. Von Rueden, MD Obstetrics/Gynecology Tracy L. Anderson, MD Sally E. Berga, MD Patrick McCrann, MD William A. Shilling, MD Pediatrics Pamela S. Copp, MD Jeffrey Krwacek, MD Regina Opalach English, MD Jean F. Stewart, MD kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 27 Westminster Medical Offices Specialty departments and other services Centers for Complementary Medicine..................... 303-457-6260 Dietary Counseling..... 303-338-4545 Disease Management — Asthma..................... 303-457-6156 Diabetes...............303-457-6606 or . .................................. 303-457-6054 Ophthalmology.......... 303-451-0200 Optical Dispensing..... 303-457-6570 Optometry.................. 303-338-4545 Pharmacy.................... 303-457-6200 Prescription Refills...1-866-668-0007 Mail-order 24 hrs/day........................ .................................. 303-340-5077 Radiology.................... 303-338-3456 Weight Management.. 303-614-1070 Clinical Pharmacy Specialists Jenel Deane, PharmD, BCPS Barbara Hoover, PharmD, BCPS Melissa Trapp, PharmD Dietary Counseling Brenda Braslow, RD, CDE Family Medicine Kevin A. Briggs, MD Shane P. Cass, MD Scott E. Clemensen, MD Michael Gibson, MD Michelle L. Glasgow, MD Dianne K. Glenn, MD Sarah Younkin Goldberg, MD Ingrid M. Justin, MD Kelly M. O’Keefe, MD Karen S. Ordelheide, MD Juanita R. Redfield, MD TTY for the deaf, hard of hearing, or speech impaired......... 303-457-6610 11245 Huron St. Westminster, CO 80234 Internal Medicine Joshua Brauer, MD Dennis C. Channel, MD Laurence J. Connors, MD Rosemary Cushman, MD James T. Hardee, MD Kelly C. Jeong, MD Jerry E. Markussen, MD Daniel S. McAninch, MD Kathleen McGrady, MD Swarupa T. Reddy, MD Teresa S. Welsh, MD Soumya Yeturi, MD Obstetrics/Gynecology Christina M. Ballonoff, MD Amy H. Le, MD Rory R. Moore, MD Maurice A. Mouchawar, MD Sonja F. Nazareth, MD Charles D. Parke, DO Anita O. Pierce, MD Maria A. Salinas, MD Timothy L. Sorrells, MD Antigone Parrish, MD Ophthalmology Mark L. Peters, MD Thomas J. Wescom, MD Pediatrics Keith F. Battan, MD Bruce C. Doenecke, MD Deanne M. Fujii, MD Janet L. Hartmann, MD Patrick A. Kusek, MD Susan L. Merrill, MD Lynn S. Price, MD Cynthia Salazar, MD Jean S. Stevenson, MD 28 kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 primary care and specialty department directory Wheat Ridge Medical Offices 4803 Ward Road Wheat Ridge, CO 80033 Specialty departments and other services Dietary Counseling... 303-338-4545 Hearing Aid Center...303-467-5186 Ophthalmology.........303-421-5077 Optical Dispensing....303-421-5078 Optometry.................303-338-4545 Pharmacy...................303-421-5050 Prescription Refills.....303-340-5010 Mail-order 24 hrs/day..................... .................................303-340-5077 Physical Therapy........303-421-5044 Radiology..................303-338-3456 Weight Management........................ ..................................303-614-1070 TTY for the deaf, hard of hearing, or speech impaired........303-338-4428 Clinical Pharmacy Specialists Heather Hazeldine, PharmD, BCPS Karen McWay, PharmD, BCPS Dietary Counseling Linda Daniels, RD, CDE Family Medicine Dewey W. Chin, MD Eric S. Francis, MD Thomas P. Merkert, MD Michele A. Merritt, MD David C. Miller, MD David Allen Richmond, MD Michele S. Salli, MD Internal Medicine Norse R. Bear, MD Frank R. Becky, MD Vivian I. Chao, MD Y. Ling Chu, MD Colin H. Combs, MD Debra Anne Friesen, MD Jeffrey K. Gori, MD Amanda B. Grantham, MD Michael K. Miller, MD Kathleen A. Moore, MD Dawn H. Newell, MD Obstetrics/Gynecology Camille S. Calderwood, MD Peter Y. Kim, MD Cristin S. Panzarella, MD Sharman L. Reed, MD Occupational Medicine Paul Fournier, MD Ophthalmology Judeth Jensen, MD Pediatrics Katya Bograd, MD Lori M. DiRusso, MD Steven K. Gordon, MD Joyce Hahn Sedlacek, MD Physical Therapy Jennifer R. Czarnecki, MSPT Kirsten S. Fischer, PT Debbie K. Maass, DPT William S. Shirey, PT kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 29 behavior health centers Executive Center Behavioral Health Center 70 Executive Center II 4851 Independence St., Suite 270 Wheat Ridge, CO 80033 Appointments:.....................................303-467-5800 Telephone hours: weekdays, 8:30 a.m.–5 p.m. Clinical Pharmacy Specialists Daniel Dugan, PharmD, BCPPs Mental Health Patrick Brenner, LMFT Richard A. Cohn, MD Peter Conrad, PhD Pamela Daniel, PhD Lisa Drey, CACIII, NP Joseph Esterl-Byrne, LPC Becky B. Estill, MD Linda Franklin, PhD Colleen Kibbie-Vest, LCSW Mary Kidd, LPC Julie Kobayashi, PhD Richard E. Koken, MD Michelle Larson, LPC CAC III Cynthia Martinez, LPC Elizabeth Miller, PhD Jeanne Pantone, PhD Shauna Reynolds, NP Mark W. Rhine, MD Angela Romero, LCSW James Stevens, LCSW Jill Surber-Blackwell, LPC Carole Vogt, PsyD 30 Exempla Saint Joseph Hospital (inpatient services only) 1835 Franklin St. Denver, CO 80218 Clinical Pharmacy Specialists Daniel Dugan, PharmD, BCPP Hospital Services–Mental Health Jodi Cummins, PsyD Lori Greene, MD Gregory L. Kirk, MD John Romeo, LPC Annette Saunders, LCSW Mark Trubowitz, DO kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 Hidden Lake Behavioral Health Center 7701 Sheridan Blvd. Arvada, CO 80003 Appointments:.....................................303-650-3900 Telephone hours: weekdays, 8:30 a.m.–5 p.m. Chemical Dependency Carrie Herder, CAC III Jim Milton, LCSW CACII Darla Oglevie, LAC/LPC Thomas J. Moran, MD Clinical Pharmacy Specialists Daniel Dugan, PharmD, BCPP Eating Disorders Carolee Nimmer, PhD Carrie Howard, LCSW Mental Health Andreea I. Arvinte, MD Floyd Bubeck, LPC Debora Casuto, PsyD Sallie Charles, NP John A. Cooper, MD Jennifer Engle, PsyD Molly Esterl, LCSW John Fitzgibbons, PsyD Nelson Goldhammer, PhD Holly F. Greenfield, MD Kim Hagar, LPC Terri Harlow, PhD Michelle Larson, LPC CAC III Maria Lasaga, PsyD Veronica Laveta, LCSW Cindy Lee-Lopez, PhD Judy Libby-Lauwereins, LMFT Marianne Mahoney, PhD Sara May, PsyD Carolee Nimmer, PhD Stewart Nyholm, PhD Laura Richardson, PhD Nancy Rogers, LCSW Michael S. Seller, MD David Soister, LPC Martha Spano, PsyD (All locations) Richard Summers, LCSW Lisa Williams, LPC Highline Behavioral Health Center 10350 E. Dakota Ave. Denver, CO 80247 (Entrance on east side of building) Mental Health:.....................................303-367-2900 Telephone hours: weekdays, 8:30 a.m. – 5 p.m. Chemical Dependency Dorothy Broken-Leg, MA CAC III Allan W. Graham, MD Douglas Hollinshed, BA CAC III Consuelo Marroquin, CAC III Thomas J. Moran, MD Kevin O’Brien, LCSW CAC Terry K Schultz, MD Clinical Pharmacy Specialists Kerri Williams, PharmD, BCPP Eating Disorders Pam Clark, LPC Cindy Silvis, PsyD Mental Health Danielle Abram, LCSW Joe Barfoot, LCSW Amanda Bye, PsyD Rick Carter, LPC Catherine Corsello, MD Kathleen Cramm, PsyD R. Edward Gibson, MD Marge Golden, CNS Steve Hochberg, LPC Evelyn Lifsey, PhD Debra Little, LCSW Craig Mandel, LCSW Laurie Mauro, LCSW Abbie Miller, PsyD Keith Miller, MD Jean E. Milofsky, MD Rhonda Neiderhauser, PhD Sue Nell, LCSW Kimberly Nuffer, LCSW Kirsty J. O’Donovan, MD kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 31 Noah Reaven, PhD Olyk Salas, MA, LPC, Jamie Spears, LCSW Mark Spragins, LPC Barry Sroloff, PsyD Rachael St. Claire, PsyD Michael Tobin, PhD Joanne Whalen, PsyD Seth Wintroub, PsyD Regional Behavioral Health Administration Kelli Kane, LCSW Kathryn Bartsch, LCSW 32 Continuing Care 2550 S. Parker Rd., Aurora, CO 80014 Information:.........................................303-636-3300 Telephone hours: weekdays, 8 a.m. – 4:30 p.m. Clinical Pharmacy Services Jeanya Charles, PharmD, BCPS Jennifer Dugan, PharmD, BCPS Geriatrics, Skilled Nursing Facility and Assisted Living Rounding Service Anna G Brou, MD Carrie Bamber, PA Martha Brown, NP RaeAnn Frantz, MD Marie F Johnson, MD Jeremiah I Kaplan, MD Lisa Katchka, NP Ross S Kazer, MD Nancy J Kemp-Bell, MD Catherine Mascarenas-Dudley, NP Thomas T McCloskey, MD Nora E Morgenstern, MD Michael Mott, NP Diane Price, NP Richard Ratigan, MD Leslie W Reitman, MD Nora Reznickova, MD Krista Rogman, NP Lorraine Slack, NP Barbara Solo, NP Aaron Snyder, MD Cheryl Stearns, MD kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 New technology Two Kaiser Permanente committees evaluate new and emerging medical technologies and existing technologies on an ongoing basis. The evaluators consider whether a new technology is safe and effective, as determined by clinical specialists inside and outside Kaiser Permanente. They also consider the technology’s benefits and under what conditions it can appropriately be used. The Interregional New Technologies Committee, a national Kaiser Permanente group, and our local New Technologies Committee make recommendations to clinicians regarding the medical appropriateness of the technology. Questions or concerns about bioethics Notice of Privacy Practices Our regional Notice of Privacy Practices, which you have received, describes how medical information about you may be used and disclosed, and how you can access it. We want to remind you about this notice and how you may obtain another copy if you want one. This notice is part of the federal Health Insurance Portability and Accountability Act (HIPAA). Kaiser Permanente has an ethics committee to assist in analyzing medical and business decisions. Bioethics applies general moral principles to medicine and health care. The committee offers recommendations to staff and physicians on bioethical policies and practices. It does not handle specific patient cases or complaints on care or service. For information about the bioethics committee and its activities, call 303-344-7247. For TTY service, contact Relay Colorado at 1-800-659-2656 or dial 711. Protected health information is an important part of HIPAA rules. We haven’t changed the contents of our regional Notice of Privacy Practices, but you can request another one at kp.org/privacy or by calling Member Services at 303-338-3800 or 303-338-3820 (TTY), or from outside the metro area at 1-800-632-9700 or 1-800-521-4874 (TTY), weekdays, 8 a.m. to 5 p.m. kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 33 Denver/Boulder service area by ZIP codes 80001 80002 80003 80004 80005 80006 80007 80010 80011 80012 80013 80014 80015 80016 80017 80018 80019 80020 80021 80022 80023 80024 80025 80026 80027 80028 80030 80031 80033 80034 80035 80036 80037 80038 80040 80041 80042 80044 80045 80046 80047 80102 80104 80107 80108 80109 80110 80111 80112 80113 80116 80117 80120 80121 34 80122 80123 80124 80125 80126 80127 80128 80129 80130 80131 80134 80135 80137 80138 80150 80151 80154 80155 80160 80161 80162 80163 80165 80166 80201 80202 80203 80204 80205 80206 80207 80208 80209 80210 80211 80212 80214 80215 80216 80217 80218 80219 80220 80221 80222 80223 80224 80225 80226 80227 80228 80229 80230 80231 80232 80233 80234 80235 80236 80237 80238 80239 80241 80243 80244 80246 80247 80248 80249 80250 80251 80252 80254 80255 80256 80257 80259 80260 80261 80262 80263 80264 80265 80266 80270 80271 80273 80274 80275 80279 80280 80281 80285 80290 80291 80292 80293 80294 80295 80299 80301 80302 80303 80304 80305 80306 80307 80308 80309 80310 80314 80321 80322 80323 80328 80329 80401 80402 80403 80419 80421 80422 80425 80427 80433 80437 80439 80452 80453 80454 80455 80457 80465 80466 80470 80471 80474 80481 80501 80502 80503 80504 80510 80513 80514 80516 80520 80530 80533 80534 80537 80538 80539 80540 80541 80542 80543 80544 80601 80602 80603 80614 80621 80623 80640 80642 80643 80651 Counties indicated in bold. Denver/Boulder service area by ZIP codes The map is a geographic overview of our Denver/ Boulder service area, with county names shown in bold, for illustrative purposes only. Since some of the counties shown on the map extend outside the actual limit of our service area, please refer to the list of ZIP codes below to confirm that your residence is within our Denver/Boulder Service Area. kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 Principles of resource management Kaiser Permanente’s Quality and Resource Management Program has adopted the following principles: • Decisions concerning management of resources are based on appropriateness of care and the benefits allowed by the member’s contract. • No practitioner or other staff member reviewing resource utilization is rewarded for issuing denials of coverage or service. • No financial incentives exist that encourage denials of coverage or service that result in underutilization. Kaiser Permanente provides access to staff for members seeking information about the Resource Management process and authorization of care. Staff is available and able to accept collect calls during normal business days and hours. Staff can also send outbound communication regarding utilization management issues during normal business hours. Members may leave a message after normal business hours, and your call will be returned the next business day. Normal business hours, 8:30 a.m. – 4:30 p.m., weekdays: 303-636-3233; toll-free from outside Denver Metro Area: 1-800-632-9700; or TTY: 1-800-659-2656 or dial 711. Fax: 303-636-3259 Names, numbers, hours, and locations are subject to change This guide was compiled in the first quarter of 2009 and is updated annually. Providers joining Kaiser Permanente after an update will be included in the next directory. Enrolling in Kaiser Permanente does not guarantee services by a particular provider on the lists included in this publication. If you want to receive care from specific providers listed, please contact those providers to be sure that they are accepting additional patients for Kaiser Permanente. Also, we may add physicians on a periodic basis and will provide you with a listing of newly added doctors in your local area, if you request it. For more information For more detailed information about your Kaiser Permanente coverage, please review your Evidence of Coverage. If you have questions, call Member Services at 303-338-3800 or 303-338-3820 (TTY); or from outside the metro area at 1-800-632-9700 or 1-800-521-4874 (TTY), weekdays from 8 a.m. to 5 p.m. Or, you can send your nonmedical questions to Members Services on kp.org. To do so, sign on with your user ID and password and follow these links: Select the “My health manager” tab. Click on the “Manage my health plan” link on the dropdown menu. Click on the “Contact Member Services” link at the bottom of the page. Fill in the form and follow the prompts to send your question or concern. kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 35 important contact information and telephone numbers Emergencies and Ambulance..................................... 911 24 hours a day, seven days a week Member Services and Information Within the Denver/Boulder metro area....... 303-338-3800 From outside the metro area....................1-800-632-9700 TTY for the hearing/ speech impaired.......... 303-338-3820 or 1-800-521-4874 Weekdays, 8 a.m.–5 p.m. Kaiser Permanente Mail-Order Pharmacy Automated mail-order prescription service 24 hours a day............................................. 303-340-5077 General information and questions: Weekdays, 8 a.m.–4:30 p.m........................ 303-326-6777 To order refills online to be mailed to you postage-free or to be picked up at any medical office pharmacy. Sign on to kp.org with your user ID and password, then follow these links: .Select the “My health manager” tab. Primary Care Appointments and Medical Advice Within the Denver/Boulder metro area............. 303-338-4545 or 303-338-4428 (TTY) From outside the metro area...................1-800-218-1059, 1-800-659-2656 (TTY), or 711 (TTY) Appointments: Weekdays, 7 a.m.–6 p.m. Advice: 24 hours a day, seven days a week Personal Physician Selection Service.................. 303-338-4477 or 303-338-3820 (TTY) Weekdays, 8 a.m.–5 p.m.; closed weekends and holidays .Click the “Pharmacy center” link from the drop-down menu. .Click on the “Refill prescriptions” link and follow the prompts to refill your prescriptions. Claims Department.................................... 303-338-3600 ........................................................... 303-338-3354 (TTY) Weekdays, 8 a.m.–5 p.m. To report an out-of-plan hospital admission.................... ...........................303-338-3800 or 1-800-659-2656 (TTY) Weekdays, 8 a.m.–5 p.m. Clinical Pharmacy Call Center................... 303-338-4503 Relay Colorado..................... 1-800-659-2656 or dial 711 ........................................................... 303-338-4428 (TTY) For the deaf, hard of hearing, or speech impaired to access any Kaiser Permanente contact number when using Weekdays, 8 a.m.–6 p.m.; closed Weekends, TTY equipment. and holidays For quick reference when you call Kaiser Permanente: (fill in for each family member) Name:_______________________________________ Name:_______________________________________ Health Record #:______________________________ Health Record #:______________________________ Name:_______________________________________ Name:_______________________________________ Health Record #:______________________________ Health Record #:______________________________ Name:_______________________________________ Name:_______________________________________ Health Record #:______________________________ Health Record #:______________________________ 36 kp.org | 303-338-3800 or 1-800-632-9700 / TTY: 303-338-3820 or 1-800-521-4874 09-D-MRG 60035033_2009_MRG
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