Integrated Management Systems
Integrated Management Systems
Author:
Dr Rhys Rowland-Jones
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Integrated Management Systems
Session Plan
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What do we mean by an integrated management system?
Why should management systems be integrated?
Management systems.
A word of caution on IMS.
Considerations for the Integrated Management Process.
Publicly Available Specification (PAS) 99.
Breaking down the structure.
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Integrated Management Systems
What do we mean by an integrated management
system?
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Integrated means combined; putting all the internal management
practices into one system but not as separate components.
For these systems to be an integral part of the company's
management system there have to be linkages so that the boundaries
between processes are seamless.
An integrated management system (IMS) is a management system
which integrates all components of a business into one coherent
system so as to enable the achievement of its purpose and mission.
– Source IQA.2007
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Integrated Management Systems
Why should management systems be
integrated?
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Be consistent within the organization.
Improve internal and external communication.
Avoid duplication and gain cost savings.
Reduce risks.
Expose conflicting objectives.
Identify and rationalise conflicting responsibilities and relationships.
Gain a structured balance of authority/power.
Focus organization onto business goals.
Create a formalisation of informal systems.
Harmonise and optimise practices.
Identify and facilitate staff training and development.
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Integrated Management Systems
MANAGEMENT SYSTEM
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System to establish policy and objectives and to achieve those
objectives.
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Six common elements – Source: ISO Guide 72
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Source: ISO 9000:2000
Policy
Planning
Implementation and Operation
Performance Assessment
Improvement
Management Review
There are no national or international standards for integrated management
systems.
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Integrated Management Systems
What does a system comprise of ?
• The controlling factors through which the business
process is realized.
Remember that:
– A system is a collection of sub-systems.
– A subsystem is a collection of processes.
– A process is a collection of tasks.
– An activity is the smallest parcel of work to be
carried out by a person or group of people.
– A procedure is just a way of doing things.
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Integrated Management Systems
Which Management Systems standards can be
integrated?
• Typically:
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ISO 9001 (Quality Management)
ISO 14001 (Environmental Management)
OHSAS 18001 (Occupational Health & Safety)
ISO/IEC 27001 (Information Security)
ISO 22000 (Food Safety)
ISO/IEC 20000 (IT Service Management)
– Source BSI-Global 2007
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Integrated Management Systems
QUALITY MANAGEMENT SYSTEM
A management system to direct and control an organization
with regard to quality
ISO 9000:2000
The ISO 9000 family of standards was revised in December 2000,
and comprises of:
 ISO 9000 Quality Management Systems fundamentals and vocabulary
installation and servicing
 ISO 9001 Quality Management Systems requirements
 ISO 9004 Quality Management Systems guidelines for performance
improvement
 ISO 19011Guidelines on Quality and Environment Management Systems
Auditing
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Integrated Management Systems
Environmental Management
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Environmental management is seen today as an increasingly important
aspect of the business process
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There are three types of Environmental Management System/ Schemes:
– ISO 14001 Environmental Management System standard
– EMAS - EU Eco-management and Audit Scheme
– BS 8555 STEMS – Environmental Management Systems – Guide to phased
implementation of an EMS including the use of environmental performance
evaluation.
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Integrated Management Systems
Management System Targets
QMS -The Customer
EMS -Stakeholders, Regulators
OH&S -Primarily Employees
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Integrated Management Systems
Internal
factors
External
factors
Flowchart of
a generic
management
system
Initial and
periodic
status
review
Policy
Audit
Organising
Planning
and
implementin
g
Measuring
performanc
e
Information
link
CONTROL
LINK
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Integrated Management Systems
Continual improvement of the quality management system
Customers
(and other
interested
parties)
Customers
(and other
interested
parties)
Management
responsibility
Measurement,
analysis and
improvement
Resource
management
Satisfaction
Requirements
Input
Key:
Value adding activity
information flow
Product
realisation
Output
Product
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Source: BS EN ISO 9001:2000
Integrated Management Systems
Typical QMS Structure
STANDARD - ISO 9001 OR SIMILAR
QUALITY MANUAL
Policy, objectives, organization,
outline of quality system
Processes, practices,
responsibilities,
interfaces
PROCESS DOCUMENTS
AND PROCEDURES
Detailed instructions
on how to carry out
specific tasks
INSTRUCTIONS
Quality
records
FORMS
Design
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IT Support
Installation
Training
Integrated Management Systems
Schematic diagram of the stages in the implementation of an Environmental
Management System
Commitment
Source: British Standard 7750:1992
Initial Review
Policy
Reviews
organization and
Personnel
Audits
Regulations Register
Records
Objectives and Targets
Operational Control
organization and
Personnel
Management
Manual
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Integrated Management Systems
A word of caution on IMS
• Before looking at integrated management, you should consider the
management structures and styles within which it must be
embedded.
• You need, therefore, to assess how effectively and efficiently the
organization is currently managed in a general sense.
• There are many factors which affect how it operates.
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Integrated Management Systems
Considerations for the Integrated Management
Process
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The extent to which integration should occur.
The political and cultural situation within the company.
The levels of competence necessary.
Legal and other regulatory requirements.
Clear objectives for the integration project.
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Integrated Management Systems
Publicly Available Specification (PAS) 99
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PAS 99 is a Publicly Available Specification of common requirements for
management systems that can be used as a framework for an integrated
management system.
Organizations with more than one management system can view PAS 99 as an
aid to achieving a single holistic management system.
PAS 99 takes account of the six common requirements for management
systems standards outlined in ISO Guide 72; guidance document. These 6
common requirements are:
Policy
Planning
Implementation and Operation
Performance Assessment
Improvement
Management Review
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Source BSI-Global 2007
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Integrated Management Systems
Breaking down the structure –
a Decomposition Strategy
Functional decomposition breaks down activities according to what is
done, rather than how it is done, and is probably the most common strategy.
Role decomposition breaks down things according to who does what, it can
be an easy and useful starting point, but is likely to constrain improvements if
it is maintained.
Subsystems decomposition divides systems first by major subsystem. This
is useful when these subsystems are largely independent of one another.
Lifecycle decomposition breaks down a system first by the phases of
activity. Again, this is most useful when these phases are clearly defined and
relatively independent.
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Integrated Management Systems
Understanding your business
• Decide on the viewpoint you intend to take in
attempting to describe your business process.
Engineers may have a particular viewpoint,
sales staff may think slightly differently,
administrators with differing criteria.
• Multi-disciplinary cross-functional teams may
provide the overall viewpoint which you need
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Integrated Management Systems
Understanding Management Systems
• A QMS does not in itself decide the technical or commercial
specification of a product, but establishes disciplines that assist in
the consistent attainment of quality requirements.
• An environmental management system (EMS) requires in the main
that an organization identifies and registers its environmental
effects, while promoting continual environmental improvement, but
does not need to comment on overall environmental performance.
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Integrated Management Systems
Conclusions
• Integration of management systems is an
organizationally specific proposal.
• Necessary to achieve understanding of key business
process.
• ISO has recognised wishes for integration in
management system design.
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