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IKEA & Global
Compliance
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IKEA Together
© Inter IKEA Systems B.V. 2011
Alex Chen & Alexandra Spiridoulias
IKEA Together
© Inter IKEA Systems B.V. 2008
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© Inter IKEA Systems B.V. 2011
To create a better
everyday life for the
many people.
IKEA Together
© Inter IKEA Systems B.V. 2008
growing
© Inter IKEA Systems B.V. 2011
We shall offer a wide range of
well-designed, functional home
furnishing products at prices so
low that as many people as
possible will be able to afford
them.
All over the world
 OUR RANGE
9.500 articles developed by IKEA of Sweden.
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IKEA Together
© Inter IKEA Systems B.V. 2011
 IKEA GROUP
Last year the IKEA Group had operations in 41
countries.
29 Trading Service Offices in 25 countries, 27
Distribution Centers and 11 Customer Distribution
Centers in 16 countries.
All over the world
 IKEA STORES
325 stores in 38 countries. In addition 45 IKEA
franchise stores in 26 Countries/territories.
 IKEA VISITORS
Last year the IKEA Group stores had 626 million
visitors and the IKEA websites had 712 million visits.
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IKEA Together
© Inter IKEA Systems B.V. 2011
 IKEA SUPPLIERS
Last year IKEA had 1,074 suppliers in 55 countries.
IKEA & Global Compliance
 How does IKEA work with global compliance in
more than 30 countries?
― Product Requirement & Compliance Specialists
Alexandra Spiridoulias – Canada
Alex Chen - China
© Inter IKEA Systems B.V. 2011
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IKEA Together
Agenda
 Law Information – how IKEA retail countries provide
IKEA of Sweden with local country requirements
 Testing – how IKEA of Sweden takes the local country
information and implements into IKEA products
 Market interventions – how IKEA of Sweden/Retail
Countries deal with products that do not comply or
may present a safety issue
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IKEA Together
© Inter IKEA Systems B.V. 2011
 Asia article number – to secure the fulfillment of
demands in all markets
Law Information
 How does it all begin?
― Law Information reports coming in from the
Specialists in each country
― Common report is used by all countries
Issuer
Country involved
Law/regulation/standard involved
Summary of the new/upcoming change
Assessment
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IKEA Together
© Inter IKEA Systems B.V. 2011
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Develop IKEA basic product
requirements
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Laws, standards and
requirements in our
sales countries.
Specialists SO/DS
NGO´s
Consumer
Authorities
Legislation
Standardisation
IKEA Of Sweden
Product Requirement
&Compliance
IKEA of Sweden
Business Area
Trading /Supplier
© Inter IKEA Systems B.V. 2011
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IKEA Together
IKEA Basic Product
Requirements
 IKEA Specifications
Material
Product Requirements General
Product Requirements Furniture
Test Methods
IKEA of Sweden Guide
Packaging
Marking
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IKEA Together
© Inter IKEA Systems B.V. 2011
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Standardization
 Globally – 11 countries are participating
 IKEA Canada Participates in:
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IKEA Together
© Inter IKEA Systems B.V. 2011
– CAC - Canadian Advisory Committee…
– CSA – Canada Standards Association
– ASTM International
– ICPHSO
Standardization
 IKEA China Participates in:
− Furniture Standardization Committee (SAC/TC480)
− Textile Standardization Committee
(SAC/TC209)
− Toy/Children Standardization Committee
(SAC/TC253)
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IKEA Together
© Inter IKEA Systems B.V. 2011
− China Hygiene Inspection Association (Foodcontact & Cosmetic)
Standardization
IKEA Standardization Work in China
Director
Deputy Director
Communication
member
•Drafting/change
standards.
• Voting.
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Secretary-general
• Give input,
• Get early info.
• No voting
IKEA Together
IKEA
participation
© Inter IKEA Systems B.V. 2011
Technical
member
Deputy Director
Testing
 IKEA Test Lab (Sweden):
− Accredited according ISO 17025 by SWEDAC
− Performing product development and risk
assessments
© Inter IKEA Systems B.V. 2011
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IKEA Together
Testing
 IKEA Testing Lab & Training Center (China):
− CNAS, CPSC approved
− Continue development of new test methods
− Performing Developing, Production and Verifying
tests
© Inter IKEA Systems B.V. 2011
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IKEA Together
Asian Article Number
 One IKEA range on a global market, how do
we comply worldwide?
− Asian article numbers were developed because to
meet country or regional legislation demands
regarding marking
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IKEA Together
© Inter IKEA Systems B.V. 2011
− Used within IKEA since 2008 on Asian markets
Market Follow-up
 How do we report safety deviations to
IKEA of Sweden?
− Global Alarm Reporting System
− Corrective Actions – E.g. Recall
Assessment
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Immediate
corrective
action
IKEA Together
Define
cause
Corrective
action
Follow-up
Take
Learning's
© Inter IKEA Systems B.V. 2011
Detect and
describe
Market intervention
 Market Intervention decided and
coordinated by IKEA of Sweden
− Primary goal is to maximize customer
awareness of a product defect or hazard
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IKEA Together
© Inter IKEA Systems B.V. 2011
− Aim is to warn customers and prevent
further incidents
Market intervention
IKEA of Sweden
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IKEA Together
 Receiving info from IKEA of
Sweden
 Identifying contact person
 Assembling team in retail
 Notification to local authorities
 Work that needs to be
completed in short period of
time
 Launching of recall
 Monthly reporting
 Follow-up
© Inter IKEA Systems B.V. 2011
Decide on action
Form the Recall Team
Create time plan
Prepare the information that
is to be communicated
 Co-ordinate the action
between all countries
 Follow-up and evaluate
effectiveness of actions
 Take learning's and share
within organization
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IKEA retail counties
Recall
 Global IKEA recall
− FÖRSTÅ coffee/tea maker
© Inter IKEA Systems B.V. 2011
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IKEA Together
Recall
 Recalls that do not involve all markets
− ELGÅ FENSTAD sliding door
© Inter IKEA Systems B.V. 2011
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IKEA Together
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IKEA Together
© Inter IKEA Systems B.V. 2011
당신을 감사하십시오
Tack
Thank you
谢谢