1. No category

Steps in Complaints Handling
Design guidelines and
Assess community
process for complaints
preferences to design
methods of complaints handling based on community
input and program resources
handling
Enter complaints into a
complaints register
with a plan for
investigation
Investigate complaints
Sensitize community on
complaints handling
process
Respond to complaints
based on the findings of the
investigation
Train staff on complaints
handling process
Finalize development of complaints
handling process (roles,
procurement, reporting, etc)
Track trends in complaints Review trends in complaints and
received and report these response with management and
regularly to management
make necessary program
adjustments
Receive feedback and
complaints
Review effectiveness of
complaints methods
and make adjustments