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CURRICULUM VITAE
NAME:
Eric A. Brown, Ph.D., C.H.E.
CURRENT POSITION:
Assistant Professor
Iowa State University
College of Human Sciences
Department of Apparel, Events, and Hospitality Management
18B MacKay Hall
Ames, IA 50011-1121
EDUCATION:
2011
2008
2006
Ph.D. Iowa State University Hospitality Management (Statistics)
M.S. Iowa State University Foodservice & Lodging Management (Statistics)
B.B.A. University of Iowa Management & Organizations
CERTIFICATIONS:
Certification in Hotel Industry Analytics
Certified Hospitality Educator
ServSafe Alcohol Certified (#8687875)
ServSafe Alcohol Instructor (#6281095)
ServSafe Food Protection Manager Certification Proctor (#4277255)
ServSafe Food Protection Manager Certified (#5667821)
DISSERTATION TITLE:
Hospitality management graduates' perceptions of career factor importance and career
factor experience and the relation with turnover intentions
POSITIONS HELD:
Academic:
2011 - Present Assistant Professor
Iowa State University, Ames, IA
Department of Apparel, Events, and Hospitality Management
2008 - 2011
Graduate Assistant as Instructor
Iowa State University, Ames, IA
Department of Apparel, Educational Studies, and Hospitality Management
2006 - 2011
Teaching Assistant
Iowa State University, Ames, IA
Department of Apparel, Educational Studies, and Hospitality Management
Eric A. Brown - October 2014
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Industry:
2010 - 2011
Front Office Manager
Hilton Garden Inn, Ames, IA
Managed by Pyramid Hospitality & Development
Summer 2007 Guest Services Supervisor & Sales Coordinator
Hampton Inn & Holiday Inn, Coralville, IA
Managed by Kinseth Hospitality Companies
2004 - 2006
Guest Services Supervisor
Hampton Inn & Holiday Inn, Coralville, IA
Managed by Kinseth Hospitality Companies
2003 - 2004
Guest Services Agent
Hampton Inn, Cedar Rapids, IA
Managed by North Central Management
PROFESSIONAL RESPONSIBILITIES:
Year
2014-2015
2013-2014
2012-2013
2011-2012
Teaching &
Advising
40
40
40
70
Research
Engagement (Service
& Outreach)
20
20
20
5
40
40
40
25
MAJOR FIELDS OF TEACHING AND SCHOLARLY EMPHASIS:
Human resource management, management, leadership, and hospitality education.
UNDERGRADUATE COURSES TAUGHT:
Course Title
Catalog #
Credit Hours Average
Number of
Students Per
Semester
3
53
Number of
Semesters
Taught
Years Taught
Leadership
Experiences
and
Development
Principles of
Management
in Human
Sciences
Human
AESHM
211x
2
2
AESHM 287
3
73
10
5
AESHM 438
3
61
2
2
Eric A. Brown - October 2014
3
Resource
Management
Advanced
Hospitality
Human
Resource
Management
HRI 439
3
17
3
3
Credit Hours Average
Number of
Students Per
Semester
3
6
Number of
Semesters
Taught
Years Taught
3
3
1
16
2
2
2
8
2
2
GRADUATE COURSES TAUGHT:
Course Title
Catalog #
Human
HRI 538
Resources
Development
in Hospitality
Organizations
Current
HRI 506
Issues in
Hospitality
Professional
HRI 604
Writing
RESEARCH AND SCHOLARLY/CREATIVE PROJECTS:
Extramural Support - Funded:
Extramural Support - Pending:
2014
Brown, E.A. Enhancing the leadership learning opportunities of undergraduates
at Iowa State University. P&G Fund, Higher Education Grant Program,
$6,347.65, PI.
2014
Williams, J.A., & Brown, E.A. Proper ways to educate and prepare hospitality
students for leadership roles: Soft skills learned from team sports involvement.
The University of Tennessee Knoxville, Professional Development and
Research Award Grant, $4,554.32, Co-PI.
Extramural Support - Not Funded:
2014
Brown, E.A., Thomas, N.J., & Thomas, L.Y. Leadership mentoring best
practices, & strategies for Generation Y entrants into the hospitality industry.
American Hotel & Lodging Educational Foundation Grant, $33,993, PI.
2014
Thomas, N.J., Brown, E.A., Schrier, T.R., & Thomas, L.Y. Employees social
media profile usage in human resources related decision-making. Society of
Eric A. Brown - October 2014
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Human Resource Management Foundation Grant, $109,634, Co-PI.
2014
Thomas, N.J., Brown, E.A., Thomas, L.Y. Development and implementation of
a collegiate hospitality student mentorship program. National Education
Association, Student Achievement Grant, $5,000, Co-PI.
2013
Brown, E.A., Thomas, N.J., and Thomas, L.Y. Student, faculty, and industry
perceptions of real-time response systems. Top Hat, Modern Educator Grant,
$4,995, PI.
2013
Brown, E.A. Is deception necessary? National Endowment for the Humanities,
Enduring Questions, $22,000, PI.
Intramural Support - Funded:
2013
Brown, E.A. CHS Junior Faculty Travel Grant, $500.
2012-13 Arendt, S.W., & Brown, E.A. Effective Leadership Behaviors: A Proposed
New Hybrid Course. CHS Innovative Teaching Initiative Grant, $25,162. Co-PI.
2012
Brown, E.A. CHS Junior Faculty Travel Grant, $500.
2011-12 Brown, E.A., Arendt, S., & Chamness Trost, B. Developing Leadership
Behavior Profiles and Training Materials for Hospitality Management
Professionals. CHS Untenured Faculty Research Seed Grant, $9,981.12, PI.
Intramural Support - Pending:
Intramural Support - Not Funded:
2013
Thomas, N., Brown, E.A., Schrier, T., & Bosselman, R.H. Lodging Managers
Usage of Subordinate Employees Social Media Profiles in Human
Resources-Related Decision Making. CHS Untenured Faculty Research Seed
Grant, $5,783.15, Co-PI.
2011
Brown, E.A. Development of Recruitment Materials Detailing Job Placement,
Benefits, and Leadership Behaviors of Club and Organization Members Within
the Former College of Family and Consumer Sciences. Helen LeBaron Hilton,
$1,000, PI.
PUBLICATIONS/CREATIVE EXHIBITS:
Peer-reviewed Journal Papers - Published:
2014
Brown, E.A., Thomas, N.J., & Thomas, L.Y. Students’ willingness and ability
to use response and engagement technology in the classroom. Journal of
Hospitality, Leisure, Sport & Tourism Education, 15, 80-85.
2014
Brown, E.A., Arendt, S.W., & Bosselman, R.H. Hospitality management
Eric A. Brown - October 2014
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graduates' perceptions of career factor importance and career factor experience.
International Journal of Hospitality Management, 37, 58-67.
2014
Thomas, N.J., Thomas, L.Y., Brown, E.A., & Kim, J. Betting against the glass
ceiling: Supervisor gender & employee job satisfaction in the
casino-entertainment industry. Hospitality Review, 31(4).
2013
Williams, J.A., Brown, E.A., Bosselman, R., & Foucar-Szocki, R. Former team
sports experiences: Development of collaborative and leadership skills for
future hospitality managers. Journal of Tourism and Hospitality Management,
1(1), 1-9.
2013
Schoffstall, D., Arendt, S.W., & Brown, E.A. Academic engagement of
hospitality students. Journal of Hospitality, Leisure, Sport & Tourism
Education, 13, 141-153.
2011
Brown, E.A., & Arendt, S.W. Perceptions of transformational leadership
behaviors and subordinates' performance in hotels. Journal of Human Resources
in Hospitality & Tourism, 10(1), 45-59.
2007
Arendt, S. W., Ravichandran, S., & Brown, E. Hospitality and tourism journal
matrix. Journal of Hospitality & Tourism Education, 19(2), 44-50.
Peer-reviewed Journal Papers - Accepted/In Press:
Brown, E.A., Bosselman, R.H., & Thomas, N.J. Are hospitality graduates making too
many compromises? What they give up may lead to turnover. Journal of Human
Resources in Hospitality and Tourism.
Peer-reviewed Journal Papers - Submitted for Review:
Brown, E.A., Thomas, N.J., & Bosselman, R.H. Are they leaving or staying: A
qualitative analysis of turnover issues for generation Y hospitality graduates
Brown, E.A., Thomas, N.J., & Ho, A.D.D. State of pay: Minimum wage relationships
between hospitality and non-hospitality positions (3rd revision)
Liu, Y., & Brown, E.A., Employees’ perceptions of effective selection methods in service
industries (1st revision)
Marlowe, B., & Brown, E.A. Winery tasting room employee training: Putting wine first
in Oregon
Thomas, N.J., Brown, E.A., & Schoffstall, D. Predicting lodging manager annual salary
based on metropolitan statistical area attributes and lodging industry performance:
Exploring the concept
Eric A. Brown - October 2014
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Thomas, N.J., Brown, E.A., & Thomas, L.Y. Casino-entertainment Employee
Satisfaction and Turnover Intention: A Comparative Analysis Between Front of House
and Back of House Employees (1st revision)
Thomas, N.J., Brown, E.A., & Thomas, L.Y. Use of student response and engagement
systems in the collegiate classroom: An educational resources review
Manuscripts in Preperation:
Brien, A., Brown, E.A., & Thomas, N.J. How does job-identity impact how we view hotel
employees?
JURIED SCHOLARLY PRESENTATIONS AT PROFESSIONAL MEETINGS:
Regional, National, or International:
2014
Brown, E.A., Thomas, N., & Bosselman, R.H. Are they leaving or staying:
Turnover and turnover intention amongst Generation Y hospitality employees.
Standup presentation at the annual conference of the International Council on
Hotel, Restaurant, and Institutional Education, San Diego, CA, July, 2014.
2014
Thomas, N., Brown, E.A., & Schoffstall, D. Predicting lodging manager
annual salary based on Metropolitan Statistical Area attributes and lodging
industry performance. Standup presentation at the annual conference of the
International Council on Hotel, Restaurant, and Institutional Education, San
Diego, CA, August, 2014.
2014
Williams, J., & Brown, E.A. Team sport experiences lead to the development of
transformational leadership. Poster presentation at the annual conference of the
International Council on Hotel, Restaurant, and Institutional Education, San
Diego, CA, July, 2014.
2014
Thomas, N.J., Brown, E.A., & Thomas, L.Y. Use of Student Response and
Engagement systems in the Collegiate Classroom. Symposium roundtable
presented at the 2014 Annual International Council on Hotel, Restaurant, and
Institutional Education Summer Conference in San Diego, CA, August, 2014.
2014
Marlow, B., & Brown, E. Oregon vineyards: A customer service business.
Poster session presented at the 19th Annual Graduate Student Research
Conference in Hospitality and Tourism, Houston, TX, January, 2014.
2013
Brown, E.A., & Williams, J. Impact of club or organization involvement on
hospitality undergraduates. Poster session presented at the annual conference of
the International Council on Hotel, Restaurant, and Institutional Education, St.
Louis, MO, July, 2013.
Eric A. Brown - October 2014
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2013
Williams, J., Kitterlin, M., & Brown, E.A. Enlisted veterans: An untapped
source of student enrollment? Poster session presented at the annual conference
of the International Council on Hotel, Restaurant, and Institutional Education,
St. Louis, MO, July, 2013.
2013
Liu, Y., & Brown, E.A. Employees’ perceptions of effective selection methods
in service industries. Poster session presented at the 18th Annual Graduate
Student Research Conference in Hospitality and Tourism, Seattle, WA, January,
2013.
2012
Brown, E.A., Williams, J. Professional appearance impact on the hiring
process of hospitality management applicants. Poster session presented at the
annual conference of the International Council on Hotel, Restaurant, and
Institutional Education, Providence, RI. August, 2012.
2012
Schoffstall, D., Arendt, S.W., & Brown, E.A. Academic engagement of
hospitality students. Poster session presented at the annual conference of the
International Council on Hotel, Restaurant, and Institutional Education,
Providence, RI, August, 2012.
2010
Brown, E.A., & Arendt, S.W. Hospitality management degree areas:
Managers’ and graduates’ perspectives. Poster session presented at the 15th
Annual Graduate Student Research Conference in Hospitality and Tourism,
Washington, D.C., January, 2010.
2010
Brown, E.A., Zheng, T., & Rajagopal, L. Gaming education: Students’
perception of its need in hospitality curricula. Poster presented at the 15th
Annual Graduate Student Research Conference in Hospitality and Tourism,
Washington, D.C., January, 2010.
2009
Brown, E.A., & Arendt, S.W. What is the relationship between supervisors'
transformational leadership behaviors and restaurant servers' performance?
Poster session presented at the 14th Annual Graduate Student Research
Conference in Hospitality and Tourism, Las Vegas, NV, January, 2009.
2008
Brown, E.A., & Arendt, S.W. Is there a relationship between supervisors'
transformational leadership behaviors and hotel front desk staff performance?
Poster session presented at the annual conference of the International Council
on Hotel, Restaurant, and Institutional Education, Atlanta, GA, July, 2008.
INVITED SCHOLARLY PRESENTATIONS:
Regional, National, or International:
2014
Thomas, N.J., & Brown, E.A. Teaching hospitality students in the modern
Eric A. Brown - October 2014
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classroom. Presented at the International Council on Hotel, Restaurant, and
Institutional Education Central Federation Education Symposium, Chicago, IL,
May 2014.
State and Local:
2014
Thomas, N.J., Brown, E.A. Using twitter as an engagement tool in the modern
classroom. Poster presented at the CELT Teaching Poster Symposium, Ames,
IA, March 2014.
OTHER SCHOLARLY ACTIVITIES:
Ad/Hoc Reviewer:
International Journal of Hospitality Management
Journal of Hospitality & Tourism Education
Journal of Hospitality & Tourism Research
Journal of Hospitality, Leisure, Sport, & Tourism Education
Conference Paper Reviewer:
20th Annual Graduate Student Research Conference in Hospitality and Tourism in
Tampa, FL.
2014 Annual International Council on Hotel, Restaurant, and Institutional Education
Conference in San Diego, CA.
19th Annual Graduate Student Research Conference in Hospitality and Tourism in
Houston, TX.
17th Annual Graduate Student Research Conference in Hospitality and Tourism in
Auburn, AL.
Conference Session Moderator:
2014 Annual International Council on Hotel, Restaurant, and Institutional Education
Conference in San Diego, CA.
2013 Annual International Council on Hotel, Restaurant, and Institutional Education
Conference in St. Louis, MO.
17th Annual Graduate Student Research Conference in Hospitality and Tourism in
Auburn, AL.
Grant Reviewer:
2012-2013 CHS Innovative Teaching Initiatives Grant
Masters Students Supervised:
Eric A. Brown - October 2014
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Year Completed
2014
Name
Ruya Han
Thesis Title
Hotel employees’ perceptions of supervisors’ servant
leadership behaviors and relationships with employees’
affective commitment
Served as Graduate Faculty Committee Member:
Year Completed
2013
Name
Yu-Shan Liu,
Ph.D.
2013
Donald
The benefits and challenges hospitality management
Schoffstall, Ph.D. students experience by working in conjunction with
completing their studies
Aleisha Vetter,
Creative Component
M.S.
2012
Dissertation/Thesis Title
The correlation between work motives and organizational
behaviors for hospitality employees
Current Doctoral Students:
Status
Ph.D. Candidate
(co-chair)
Ph.D. Student
Name
Jane Boyland
Dissertation Title
Examining Chinese hospitality students’ career decisions
Jennifer Forney
Ph.D. Student
Jokima Hiller
Identifying the impact of a manager’s leadership behavior
on the perception of service quality versus employee’s
perception of service quality
The importance of social intelligence in hotel
management
Ph.D. Student
Christina Lesyk
Current Masters Students:
Status
M.S. Student
Name
Katie Ginapp
M.S. Student
Jessica Weaver
Thesis Title
Meeting students expectations in a quantity food
production lab/simulated restaurant environment
Current Graduate Faculty Committee Member:
Status
Ph.D. Candidate
Ph.D. Candidate
Ph.D. Student
Ph.D. Student
Ph.D. Student
Ph.D. Student
Name
Major Professor
Ryan Giffen
Dr. Arendt
Suzanne Markham Dr. Schrier
Heather Allman Dr. Schrier
John Athamanah Dr. Arendt
Ann E.
Dr. Arendt
Budde-Embry
Yu-Chih Chiang Dr. Arendt
Eric A. Brown - October 2014
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Ph.D. Student
Ph.D. Student
Ph.D. Student
Ph.D. Student
Ph.D. Student
Ph.D. Student
Ph.D. Student
Elsa Correa
Susan Finke
Anh Ho
Zahidah Ab Latif
Ka Eun Lee
Ernest Lew
Byron Marlowe
Dr. Schrier
Dr. Schrier
Dr. Arendt
Dr. Arendt
Dr. Schrier
Dr. Rajagopal
Dr. Lee
HONORS AND AWARDS:
University:
2011
Iowa State University Teaching Excellence Award for Graduate Students
MEMBERSHIP IN PROFESSIONAL AND HONOR SOCIETIES:
2013-Present Society for Human Resource Management
2008-Present International Council on Hotel, Restaurant, and Institution Education
OFFICES HELD AND COMMITTEE MEMBERSHIPS:
2014-2015
Vice President for CHRIE Central Federation
2014-2014
Strategic Adviser for CHRIE Central Federation
UNIVERSITY, COLLEGE, DEPARTMENTAL, AND PUBLIC SERVICE:
University Service:
2011-2012
Graduation Representative
College Service:
2014-2017
CHS Academic Standards Committee Member
2013-Present CHS Processional and Recessional Faculty Marshal
2011-2012
CHS Faculty Marshal
Departmental Service:
2014-Present Faculty Search Committee Member (Ongoing)
2011-2015
Honors/Awards Committee Member
2011-2012
Faculty Search Committee Member (Successful)
2009-2010
AESHM Curriculum Committee Member
2008-2009
AESHM Communications Committee Member
PROFESSIONAL DEVELOPMENT:
Eric A. Brown - October 2014
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2014-2015
CELT SoTL Scholars Program. Center for Excellence in Learning and
Teaching, Ames, IA.
2014
Central Federation Education Symposium. International Council on Hotel,
Restaurant, and Institutional Education Central Federation, Chicago, IL,
May 2014
2014
The Research-Based Flipped Classroom: Team-Based Learning. Center
for Excellence in Learning and Teaching, Ames, IA, January-February
2014.
2013
Career Advancement Academy - Leadership Consortium. International
Council on Hotel, Restaurant, and Institutional Education Conference, St.
Louis, MO, July 2013.
2013
Online Course Conversion Workshop. CHS Office of Distance Education
and Educational Technology, Ames, IA, May 2013.
2012
Career Advancement Academy - Teaching Consortium. International
Council on Hotel, Restaurant, and Institutional Education Conference,
Providence, RI, August 2012.
2012
Leadership Fundamentals. Center for Creative Leadership, Greensboro,
NC, November 2012.
2011
Fundamentals of Grant Writing Seminar: How to Write a Winning Grant
Proposal. Grant Writing Workshop offered by Iowa State University,
Ames, IA, September 2011.
2011
Career Advancement Academy - Research Consortium. International
Council on Hotel, Restaurant, and Institutional Education Conference,
Denver, CO, July 2011.
2011
Certified Hospitality Educator Workshop. American Hotel & Lodging
Educational Institute, Ames, IA, June 2011.
Eric A. Brown - October 2014