[JOY UTSHAB : BEST PREPAID STARTUP PACKAGE - FACT & FAQ]
Enjoy 50% Bonus on purchasing
any DATA bundle till one year
November 05, 2014
0.5 paisa/sec to Priyo & 1p/sec to
any local numbers during 24 hrs
Joy Utshab New Robi Prepaid Connection Price: BDT 200
Differentiating Values
a.
b.
Only Robi is offering recharge based both Call & SMS rates with Recharge Bonus for its valued subscribers
All the newly activated customers will also enjoy 50% Bonus on purchasing any DATA bundle till one year
7 Super Benefits for BDT 21 Recharge
a.
b.
c.
d.
e.
f.
Super Rates:
0.5paisa/sec to one Robi Priyo number during 24 hrs and with the validity of 10 days
1paisa/sec to any local numbers during 24 hrs and with the validity of 10 days
21paisa/SMS to any local numbers during 24 hrs and with the validity of 10 days
Recharge Bonus:
21 Robi-Robi mins, to check dial *222*3#, usage time & validity : 00:00:00 hrs to 16:59:59 hrs, 2 days
21 SMS for any operator usage, to check dial *222*12#, usage time: 00:00:00 hrs to 16:59:59 hrs,
validity 2 days
21 MMS, to check dial *222*13#, usage time: 00:00:00 hrs to 16:59:59 hrs, validity 2 days
21 MB, to check dial *8444*88# [usage time & validity: 03:00:00 hrs to 20:59:59 hrs, 2 days ]
Recharge Offer is applicable for Joy Utshab Default Pack, Joy Utshab Offnet Pack
After recharging BDT 21, customers will also get this BDT 21 in main A/C for any purpose
Customer needs to add Priyo number once (Super FnF number) before recharging BDT 21
For any kind of package migration (from Joy Utshab Default Pack to Offnet Pack or Joy Utshab Offnet pack to
Default Pack), customer needs to recharge TK 21 again to get Super Rates
Activation Bonus
a.
b.
c.
11 Taka in main A/C for any purpose use, to check dial *222# & validity 30 days
121 SMS for any local operator, to check dial *222*12#, validity 10 days
121 MB Internet, to check dial *8444*88# & validity 10 days [24 hours].

Also this newly activated customer will get 50% data bonus for purchasing any data pack.
o
Facilities of getting data bonus will be available till next one year
o
This 50% data bonus will be disburse within 72 hours from the pack purchase
o
Maximum limit of data bonus will be 1 GB per month
o
Auto renewal data bonus will not be applicable for this newly activated customer
Joy Utshab Default Pack:
a.
b.
c.
d.
14 paisa/10 sec to any local operator’s numbers for 24 hrs
50 paisa/SMS to all local numbers
After new SIM activation, customer will get the above rates
International calls: International charge and pulse applicable
1|Page
For any further queries, please contact 123 or 01819232477
[JOY UTSHAB : BEST PREPAID STARTUP PACKAGE - FACT & FAQ]
November 05, 2014
Joy Utshab Super (Offnet Pack):
a.
b.
c.
10paisa/10sec to more than 80 million other operator numbers (24hrs)
20paisa/10sec to Robi-Robi numbers (24hrs)
50 paisa/SMS to all local numbers
Package Change:
a. To migrate from Joy Utshab Default Pack to Joy Utshab Offnet Pack; customer needs to dial *8999*22#
b. To migrate from Joy Utshab Offnet Pack to Joy Utshab Default Pack; customer needs to dial *8999*23#
Package Rates
Q. What would be call rates for JOY UTSHAB package?
A. Dear Sir/Madam, we are offering you best call rates in Bangladesh - 1paisa/ sec to any local numbers & 0.5p/sec to
one Robi Priyo/Super FnF numbers during 24hrs after recharging BDT 21.
Q. What is the SMS tariff for this offer?
A. Dear Sir/Madam, in this package your SMS rates will be only 21p to any local numbers after recharging BDT 21.
Q. What is the offer validity?
A. Dear Sir/Madam, you can avail this super rates i.e. Super FnF/Priyo call rates & Flat Onnet & Offnet call rates for next
10 days from the BDT 21 recharge time. Multiple recharge of BDT 21 will extend the validity.
Q. Will I be able to enjoy Super Rates while staying in Joy Utshab Default/Joy Utshab Offnet?
A. Dear Sir/Madam, yes, you can enjoy super rates i.e. Super FnF/Priyo call rates & Flat Onnet & Offnet call rates & SMS
rates after recharging BDT 21 & while staying within any of the mentioned packages.
Recharge Bonus
Q. What is the Recharge Bonus offer?
A. Dear Sir/Madam, we are offering you the best new connection recharge bonus offer available in the market. For BDT
21 Recharge, you can enjoy Bonus 21 Robi-Robi mins, 21 SMS, 21 MMS & 21 MB Internet.
Q. What is the validity and usage time for these bonuses?
A. Dear Sir/Madam, validity will be applicable as per below
Bonus Minutes
SMS
MMS
Internet (MB)
: 2 Days, Usage time from 00:00:00 hrs to 16:59:59 hrs
: 2 Days, Usage time from 00:00:00 hrs to 16:59:59 hrs
: 2 Days, Usage time from 00:00:00 hrs to 16:59:59 hrs
: 2 Days, Usage time from 03:00:00 hrs to 20:59:59 hrs
Q. How many times I can get this recharge bonus offer?
A. Dear Sir/Madam, you can enjoy Tk 21 recharge bonus offer once in a calendar day.
Q. How can I check my Recharge Bonus Items?
A. Dear Sir/Madam, to check your
Mins Dial *222*3#,
SMS Dial *222*12#,
MMS Dial *222*13#
MB Dial *8444*88#
2|Page
For any further queries, please contact 123 or 01819232477
[JOY UTSHAB : BEST PREPAID STARTUP PACKAGE - FACT & FAQ]
Q.
A.
November 05, 2014
Will previous Joy Utshob & Joy 21 service classes customers get the special call rate & recharge bonus after 21 taka
recharge?
Dear Sir/Madam, Yes all the new & existing Joy Uthsab/Joy 21 service classes customer will be enjoying TK 21
recharge bonus with special call rate.
Activation Bonus:
Q. What are my activation bonuses for this package?
A. Dear sir, your Instant activation bonuses includes

BDT 11 (for any purpose) in main a/c [validity 30 days],

121 MB Internet and
[validity 10 days]

121 SMS for any local operators
[validity 10 days]
Q. How I can get Internet as activation bonuses for this package?
A. Dear sir, you can enjoy instant 121 MB Internet with 10 days validity. Also you will enjoy 50% discount for purchasing
DATA pack for the next 1 year after activation.
Q.
A.
Who are eligible for the 121 MB Internet bonus?
Dear sir, Any New Joy Utshob customers activated SIM from 5th November, 2014 till campaign ends are eligible for
the 121 MB Internet bonus.
Q.
A.
When customers will get the 50% bonus on Internet bonus?
Dear Sir, Any New Joy Utshob customers (activated from 5th Nov, 2014) will be getting 50% Bonus on any Data
pack. Respective pack validity will be applicable.

This 50% data bonus will be disburse within 72 hours from the pack purchase

Facilities of getting data bonus will be available till next one year

Maximum limit of data bonus will be 1 GB per month

Auto renewal data bonus will not be applicable for this newly activated customer
Q. What would be the validity of activation bonus Taka, SMS and internet?
A. Dear Sir/Madam, validity will be applicable as per below:
Taka Bonus
SMS
Internet (MB)
: 30 Days, can be Used any time
: 10 Days, can be Used any time
: 30 Days, can be Used any time
Q. How can I check my activation bonus balance?
A. Dear Sir/Madam, please Dial *222# for Taka Bonus check, Dial *8444*88# for Bonus internet check, Dial *222*12# for
bonus SMS check and Dial *222*13# for bonus MMS check.
3|Page
For any further queries, please contact 123 or 01819232477