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9100 Wilshire
Electronic Tenant® Portal
Created on November 10, 2014
Building Amenities: Parking
Parking operation hours for 9100 Wilshire are as follows:
East Valet:
Monday through Friday – 7:00 a.m. to 6:30 p.m.
Saturday and Sunday – Closed
West Valet:
Monday through Friday – 7:00 a.m. to 4:30 p.m.
Saturday and Sunday - Closed
Parking Structure:
Accessible 24/7 with programmed key card access.
ABM Parking Services Office:
Monday through Friday – 8:00 a.m. to 5:00 p.m.
There are three (3) types of parking available in the Parking Structure: Monthly Parking, Visitor Parking and
Validated Parking.
Explanations of each as well as current rates, which are subject to change, are as follows:
Monthly Parking:
Upon receipt of a completed Access/Parking Card form, Monthly Parkers are issued an access card which
is used to enter and exit to the structure.
Types of Monthly Parking and Current Rates:
Unreserved:
$160.00
Reserved
$208.00
Visitor Self-Parking
Each 15 minutes
$2.05
Maximum Daily Charge $18.80
The amount charged for daily parking is based on the length of time parked in the structure. The maximum
rate is charged for lost tickets.
Validated Parking:
Many Tenants purchase validation cards as a courtesy to their clients. Validation tickets may be purchased
from the ABM Parking Services Office. Validation rates are as follows.
Validation Rates for Self Park:
(1) Book of 100 - 15 minutes stamps (8 stamps for a maximum
ticket)
(1) Book of 100 - 1 hour stamps
(1) Book of 20 - All day stamps
$ 205.00
$ 820.00
$ 328.00
Building Amenities: Retail Services
Sundry Shop:
Select Gifts located at the south patio, West Tower.
Café and Restaurant:
Trimana located in the Main Lobby of the West Tower.
Chakra Indian Cuisine located street level of the parking structure, 151 S. Doheny Drive.
Health Club:
LA Fitness located at the south patio, East Tower.
Building Operations: Accounting
Rent is due and payable, in advance, on the first day of each calendar month, during the term of the lease.
Rent payments should be delivered to the on-site Management Office located in Suite 665E.
Please make checks payable to DOUGLAS EMMETT 2008, LLC and delivered to:
Attn: Teru Enomoto-Heyl, Property Manager
9100 Wilshire Boulevard
Suite 665E
Beverly Hills, CA 90212
Wire transfer and ACH payments are also accepted. Please contact the Management Office for specific
instructions.
All parking payments/checks should be made payable to ABM Parking Services and delivered to:
ABM Parking Services
Attn: Parking Manager
Parking Structure
Building Operations: Building Management
The Management Office is located at:
9100 Wilshire Boulevard, Suite 665E
Beverly Hills, CA, 90212
Telephone Number:
Facsimile Number:
(310) 278-1793
(310) 273-0396
Our office hours are from 8:30 a.m. to 5:30 p.m., Monday through Friday, except for holidays.
If you have any questions or problems regarding your suite and/or 9100 Wilshire, please direct all inquiries
to the Management Office. Please do not address such requests directly to engineers, security officers, or
custodial staff.
Please see next page for list of Management personnel
The following personnel are available to address your needs:
Title
Name
Phone Number
E-Mail
Property Manager
Assistant Property
Manager
Administrative Assistant
Post Commander
Chief Engineer
Journeyman Engineer
Parking Manager
Maintenance Attendant
Day Porter
Day Porter
Day Matron
Teru Enomoto-Heyl
Kristen Towner
(310) 278-1793
(310) 278-1793
[email protected]
[email protected]
Erin Brown
Danielle Stowers
Jose Landeros
Juan Salazar
Harbi Hussein
Gabriel Ornelas
Hector Gomar
Miguel Lopez
Reyna Membrano
(310) 278-1793
(310) 278-8356
(310) 278-1793
(310) 278-1793
(310) 274-4684
[email protected]
[email protected]
[email protected]
Building Operations: Holidays
Building Holidays are the following national recognized holidays:
New Year’s Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas
The Douglas Emmett Management Office will be closed on the above listed holidays. HVAC and Janitorial
services are not available and elevators are in secure mode.
Building Operations: Leasing
The leasing company for 9100 Wilshire is Douglas Emmett and is located at 808 Wilshire Blvd, Suite 200.
The main phone number is (310) 255-7777. Listed below is the contact information for the authorized
representatives.
Title
Leasing Agent
Name
David Huh
Phone Number E-Mail
(310) 255-7772 [email protected]
Building Operations: Security
9100 Wilshire has security personnel on-site 24 hours per day, seven days per week. They are here to
monitor the Life/Safety Systems of the property and assist government agencies in the event of an
emergency.
Location: Main Lobby
Telephone: (310) 278-8356
Post Commander: Danielle Stowers
Monitoring Company: In addition to Security, the Life/Safety system is monitored 24/7 by Red Hawk, an
off-site firm.
Building Operations: Tenant Information
9100 Wilshire Tenants must keep a current Tenant Information form on file with the Management Office.
Please keep the Management Office apprised of any changes or revisions in the information.
Click here for Tenant Information Forms.
Building Security: After Hour Access
Tenants:
After-hour access for tenants is allowed by using an assigned access card at the card readers.
If the access card does not allow access, contact UPS by using the call button on card reader. You will only
be granted access if you have those privileges on your card key or if you have made prior arrangements
with the Management Office.
Visitors:
Any Tenant expecting an after-hour visitor should provide the Management Office with a memo listing the
individuals expected and authorizing access. Please note, Tenants will need to make specific
arrangements with Building Management to allow visitor access to their individual suites. Security does not
have access to tenant suites.
Building Security: Building Access
The Building is open for business without restricted access during the following hours:
Monday through Friday: 7:00 a.m. to 7:00 p.m. (Except Holidays)
Saturday: 9:00 a.m. to 1:00 p.m.
Card Access Systems
9100 Wilshire has installed an access card system, which provides automated parking garage access,
building access and elevator access. This system enables Douglas Emmett to provide the utmost in
convenience and security to our tenants.
The access card looks similar to a credit card. Although this card is very durable, please handle it with care.
Do not punch holes in the access card as it weakens its integrity.
New tenants will be provided with Access/Parking Card Forms for their employees to complete. It is
necessary that all employees fill out all the information required (employee name, car information, access
levels and time zones). Please make sure the Access/Parking Card Form is signed by an authorized tenant
liaison noted on the Tenant Authorization Form on hand in the Management Office.
Click here for Access Card Request Form.
Click here for Vendor Insurance Requirements.
Access cards will be issued by Building Management AFTER ALL INFORMATION HAS BEEN PROVIDED
on the Access/Parking Card Form. All Access/Parking Card Forms can be faxed directly to the
Management Office at (310) 273-0396. Upon activation, Building Management will contact/deliver the
access card to the tenant. Please have all requests for access card changes to the Management Office by
12:00 p.m. for same day service. All requests received after noon will be delivered the next business day.
Each card is individually numbered and assigned to ONE PERSON. The card is not transferable and should
only be used by the person to whom it was assigned.
Tenant is responsible for the use of their employees’ access cards including lost, stolen or damaged access
cards. If an access card is lost, stolen or damaged, please report it to the Management Office immediately
so a new card can be issued and the lost card voided. There is a charge of $30.00 for each access card,
including replacements. Do not punch holes in the access card as it weakens its integrity.
Location of Access Card Readers:
Main Lobby South Entrance
East and West Tower elevators
Click here for Access Card Request Form.
Click here for Vendor Insurance Requirements.
Tenant/Vendors Access
Please note, it is Building policy for Tenants to obtain Building Management approval prior to work being
performed by Tenant’s vendors.
Depending on the scope of work, vendor certificates of insurance may be required before Management
approval is given. Circumstances where vendor insurance certificates are required include any work which
may affect Building Systems (i.e. electrical, HVAC, telephone, cabling, etc.), activities that may affect the
Building’s structure or fixtures or work which may cause injury (i.e. moving furniture, heavy boxes, etc.).
Please refer to link to the forms page for the Building’s vendor insurance requirements. Please do not have
vendors call the Management Office directly.
Click here for Access Card Request Form.
Click here for Vendor Insurance Requirements.
Building Security: General Office Security
Reporting Thefts
The security of your office is Tenant’s responsibility. In your office, valuables, purses, etc. should not be left
in plain view. We recommend locking purses in desks and securing throughout the day and at night. Also,
we remind you to check that corridor doors are closed and locked at the close of business. It is advisable to
record all serial and identification numbers of critical property and store in a secure place.
Our security staff is available to assist you. Should an incident or loss occur, contact the Management
Office and a security officer will be dispatched to take a report.
Any personal property, which is determined to have been stolen, should be reported to the Beverly Hills
Police Department and the Management Office immediately.
Suspicious Persons
If you see suspicious or offensive persons in the building, please call the Management Office immediately.
If possible, make note of appearance, clothing, etc., to assist Security in locating them.
Please be aware of strangers in your Tenant areas and halls. Quite often a question such as “May I help
you locate someone?” is enough to deter a potential thief. Suspicious encounters of this type should be
reported to the Management Office immediately.
Security Checklist
For your own internal security and also for the security of the Building, it is in your best interest to control the
number of keys issued. Only people needing after-hour access should be issued a key.
The following is a list of general office security suggestions which are offered to you as an aid in
establishing your internal security procedures:
Restrict office keys to those who actually need them.
Keep complete, up-to-date records of your office key distribution list
Have adequate procedures for collecting keys prior to termination of employees
Secure all laptop computers, adding machines, calculators, photocopiers, etc. with maximum-security
locks.
Establish a rule that keys must not be left unguarded on desks or cabinets.
Require that filing cabinet keys be removed from locks and placed in a secure location after opening
cabinets.
Prevent unauthorized personnel from reporting a lost key and receiving a replacement.
Designate a responsible person to be in charge of issuing all keys.
Store keys systematically in a secured wall cabinet of either your own design or from a commercial
key control system.
Keep a record showing issuance and return of every key, including name of person, date, and time.
Security Checklist (continued)
Use telephone locks to prevent unauthorized calls when the office is unattended.
Provide at least one lockable drawer in every secretary’s desk to protect purses and other personal
effects.
Establish a rule that purses and personal property such as cameras should be kept inside employee’s
desk.
Instruct employees to remove wallets from jackets hung in closets or hung on coat racks and place
them in a secure location.
Insist on identification from repairmen who come to work in your office.
Deposit incoming checks and cash each day so that you do not keep large sums in the office
overnight.
Clear all desks of important papers.
When working alone in the office at night, set the front door lock to prevent anyone else from entering.
Keep the police, fire department, and building security telephone numbers posted.
Double check to see that all doors are securely locked before you leave.
Have an inventory listing all office equipment in your space including serial number and identification.
Require written authorization by a responsible person before any office equipment is released for
repair or maintenance.
Building Security: Key and Lock Policy
Control of building keys and codes is an integral part of the overall Security System.
All locks, latch sets and other door hardware must building standard. Changes to suite door locks, whether
interior or exterior, are handled through the Management Office.
On occasion, terminations necessitate changing the locks to a Tenant’s suite. Contact the Management
Office as early in the day as possible to coordinate this work. Depending on the quantity of locks, and the
number of keys requested, this type of request can take several hours to complete.
In the event that you are locked out of your suite during normal business hours, go to the Management
Office. Upon approval by the Authorized Tenant contact(s) for your suite, access will be provided.
Should a lock out occur after normal business hours, we recommend contacting your office manager or the
Authorized Tenant contact for your firm to open the suite for you. Security does not have access into
Tenant Suites. In the event Building Management is requested to unlock the suite, a service fee will be
billed to your account.
Click here for Tenant Contact Authorization Form.
Building Security: Lost and Found
Items that have been found in the Building should be turned in to the Management Office or Security
Console. Lost items may be claimed at the Management Office.
Building Security: Solicitation
We attempt to keep all solicitors out of the building. If a solicitor visits your office, please contact the
Management Office or Security at once. The solicitor will be escorted out of the building and off the
premises.
Building Services: Cleaning
9100 Wilshire currently provides janitorial services Monday through Friday, except holidays. The cleaning
staff begins cleaning at approximately 6:00 p.m.
If you should have any over standard cleaning requirements, which are not covered under the Lease, please
contact the Management Office. The Management Office will notify the janitorial contractor and arrange for
special cleaning services with them directly. Please note there may be an additional charge to Tenant for
over standard services.
Building Services: Deliveries
All small shipments and deliveries requiring the use of carts, hand-trucks or dollies, including deliveries from
Federal Express, UPS, bottled water vendors and office machine companies, must be confined to the freight
elevator. During business hours, the freight elevator is available on a first-come, first-serve basis for small
deliveries.
Limited parking for commercial trucks and oversized vehicles (taller than 6’4”) is allowed next to the West
Tower and next to the parking structure on a first-come, first serve basis.
Note, parking, loading and unloading of vehicles is not permitted in the alley between Oakhurst and South
Doheny drive. The alley is for through traffic only. Violators may be cited or the vehicles towed in
accordance with applicable municipal codes.
In the case of large shipments, furniture delivery or moving arrangements, please contact the Management
Office to reserve use of the loading dock and freight elevator during non-business hours.
Building Services: Elevators
The Building elevators are available to the general public during the following hours:
Monday through Friday: 7:00 a.m. - 7:00 p.m.
Saturday: 8:00 a.m. - 1:00p.m.
Please note: For after-hours entry into the Building and for use of the elevators, please see the Security
Section of this handbook.
Building Services: Forms
For your convenience, we have included downloadable and printable PDF document forms that will expedite
various building management service requests. Hard copies of all forms are available from the Management
Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already
installed on your computer, it can be obtained for free at www.adobe.com.
ABM Parking Access Agreement
All Tenant Forms (Include the following)
After Hours Air Conditioning Form
Building Access Card Request Form
Building Access Request Form
Key/Lock Request Form
Moving and Delivery Policy
Property Removal Request Form
Signage Request Form
Tenant Information Form
Tenant Contact & Authorization Form
Tenant Certificate of Insurance Requirements
Vendor Certificate of Insurance Requirements
Building Services: HVAC
Heating and air-conditioning hours of operations are:
Monday through Friday: 8:00 a.m. to 6:00 p.m. (Except Holidays)
Saturday: 9:00 a.m. to 1:00 p.m. (Except Holidays)
The building standard temperature range is between 70 and 74 degrees. By maintaining this range, the
system provides a consistent comfort level throughout the Building.
The thermostats are fragile and easily damaged. Consequently, thermostat adjustments are made by the
building engineers. If temperature adjustment is required, or if you experience other air conditioning issues,
please contact the Management Office and an engineer will be dispatched to your office.
If additional heating or air-conditioning is required during non-business hours, please contact the
Management Office or submit a NetFacilities work order.
Please note: After-hour heating and air-conditioning services are currently $60.00 per hour. All after-hour
and requests must be received no later than 12:00 p.m., Monday through Friday, and for weekend or
holiday use, no later than 12:00 p.m. on the previous business day.
Building Services: Mail Service
Mail is picked up by the U.S. Postal Service from collection boxes in the Main Lobby.
There are individual postal boxes on the basement level of each tower for pick-up of tenant mail. Each
Tenant is given an assigned postal box and key when receiving their suite keys.
It is the Tenant’s responsibility to keep the Management Office informed as to the name(s) under which mail
will be received.
All mail must have the number of the suite, including the “E” or ”W”, in the address to ensure proper
delivery.
Mail delivery occurs Monday through Saturday.
Excess mail that will not fit into a Tenant’s mailbox will be delivered to the suite. Please note Security
Officers and Building Management may not accept mail or packages on behalf of Tenants.
Building Services: Maintenance Requests
Tenants are responsible for maintaining the condition of their suite. To facilitate suite and Building
maintenance, engineering, maintenance and janitorial services are available.
The building engineers and day porters are on-site from 7:30 a.m. to 5:30 p.m., Monday through Friday.
Standard services include temperature adjustment, changing building standard light tubes and restocking
restroom supplies.
Special requests such as lock changes, specialty cleaning, painting, plumbing repairs or electrical services
involve a charge and may require the use of an outside contractor. In these instances, the Tenant’s
Authorized Contact will be advised of the situation and their approval will be required before proceeding with
the work. Upon completion of the work, the cost is billed to the Tenant’s account
For routine maintenance during Normal Business Hours, please call the Management Office at (310)
278-1793 to place the request. Calls received after 4:30 p.m. will be addressed the following business day.
We also recommend Tenants use the NetFacilities Work Order System to submit, track and manage all
service requests. This web-based service enables Tenants to submit work orders 24/7 and track progress.
Please call the Management Office for your username and password.
To access the system:
1. Go to https://www.netfacilities.com/login.aspx
2. Enter your username and password provided by the Office of the Building.
3. Once logged into the Net Facilities system users are taken to the "Dashboard".
The Dashboard is the home page or administrative hub where users can:
View and track the status existing work orders
Create a new work order
View invoices for completed work orders
View a complete history of work orders
Use the blue navigation bar on the top of the page to choose the area of the system you would like to enter.
To submit a work order:
1. Click on the "Work Order" link in the blue navigation bar on the top of the Dashboard page.
2. Which: Choose the type of service required
3. When: Select a date and time for the service.
4. Where: Choose a Building Area ( optional)
5. What : Describe the work to be done in as much detail as possible.
6. Click Submit and your work order request will be routed to the appropriate personnel.
Please feel free to contact Building Management at (310) 278-1793 should you need any assistance with
the NetFacilities system.
Click here to access Net Facilities
Building Services: Non-Standard Lighting
Ceiling mounted, building standard fluorescent light tubes are replaced at no additional charge. Building
standard light tubes are T8 tubes (2’ and 4’ lengths).
For Tenants with specialty or non-standard lights in their suite, light tube replacement is a tenant cost and
can be arranged through the Management Office or by NetFacilities work order. Building Engineers can
assist you in determining whether a light tube or light bulb is building standard.
Building Services: Suite Signage
Prior to your move-in to the building, please go to the forms page, complete and submit the Signage
Request Form to the Management Office. There is a four (4) week lead time on signage. A mock-up of the
sign and the cost will be submitted for your review and approval prior to fabrication. All signage must
conform to the building standard, which is noted on the request form.
In addition, except as provided in your Lease, no sign, placard, picture, advertisement, name or notice shall
be inscribed, displayed, printed or affixed on or to any part of the outside or inside of the building or
premises. The Management Office reserves the right to remove any such sign without notice and at
Tenant’s expense.
Emergency Procedures: Bomb Threat
Telephone Threat
When a bomb threat is made over the telephone, obtain the following information from the caller:
Exact location of the device.
Time set for explosion;
Description of the device;
Reason the caller has placed the bomb;
Exact words used by the caller.
Keep this information as confidential as possible.
Notify the Police Department. Call 911.
Notify the Management Office at (310) 278-1793.
Once the Management Office is notified of a bomb threat, it is our policy to advise your firm’s manager or
principal. It is up to the manager or principal to decide whether it is appropriate to evacuate the suite.
In the event you are asked to evacuate the Building, move away from the Building to allow for the clear
passage of emergency personnel. Do not re-enter the Building until the Management Office, the Police or
Fire Department has given clearance.
Suspicious Packages or Mail Bombs
Letter bombs are usually sent through the mail addressed to a specific individual in the company, usually
disguised to look like some sort of gift or a small package. Letter bombs have the power to kill or maim
anyone close to them if they go off. Letter bombs are usually a large size manila envelope ¼” to ½” thick
and are fairly rigid. They have been mailed from cities or small towns in the United States, as well as from
foreign countries. They are usually mailed to a person by title, such as Chairman, President, Manager,
Security Officer, etc.
If a letter is suspected to be a letter bomb:
Clear everyone out of the area for at least 25 feet around it.
Notify the police at 911 and Building Management at (310) 278-1793.
DO NOT HANDLE IT UNDER ANY CIRCUMSTANCES.
DO NOT ATTEMPT TO DEACTIVATE IT YOURSELF
Emergency Procedures: Civil Disturbance
Should a riot or civil disturbance start outside the Building, the security guards will immediately lock all
entrances to the building. The police will be notified. We will keep you informed.
If a disturbance should occur in the main lobby, all elevators will be turned off at the first floor and the police
will be summoned.
Emergency Procedures: Earthquake
Before an Earthquake
Plan your course of action before an earthquake occurs. Employees should establish an out of state
telephone contact and make sure family members can act independently for at least 72 hours.
Store essential emergency supplies such as food, water, first-aid kit, radio, and batteries. Enough
supplies should be stored to support every employee for a minimum of 72 hours.
Secure objects such as files, office equipment, bookshelves and other potentially dangerous objects.
Be familiar with your immediate work area and floor plan. This will help you react effectively when it
is necessary to find the closest and safest shelter point.
During an Earthquake
Get under a sturdy table or desk and hold on or move towards the center of the building. The building
core is the strongest part of the structure.
Keep your back to all glass objects if you cannot avoid them completely.
Be aware of falling debris. Cover your head as much as possible.
Do not panic. A clear mind will help you through the dilemma.
After the Earthquake
Remain calm and stay in your area (unless any emergency dictates otherwise).
Look for injured people and administer first aid where needed.
Barricade hazardous areas to prevent other persons from accessing a dangerous area.
Use telephones for emergencies only.
Be alert for after shocks. Their intensity can produce further damage. Respond to the after shock as
though it is the original earthquake.
Check your food and water supplies.
Building Security will attempt to contact tenants via the public address system to advise on building
and local conditions.
Normally, it is not recommended to evacuate a building after an earthquake. Outside one may experience
falling glass from the buildings.
However, if an evacuation is required, use the stairs. Do not use the elevators. Walk down at a steady
pace. Do not run.
If you are outside when an earthquake occurs
Immediately find the safest cover, perhaps an alcove, a doorway, a parking garage or a building.
Stay away from storefront windows. The primary danger is from falling debris, particularly glass.
Stay under cover as after shocks may cause further damage.
Emergency Procedures: Elevator Malfunction
In the event an elevator stops with passengers in it, remember to remain calm.
Pressing the alarm button (picture of a bell) in the cab will alert Security that the cab is malfunctioning, what
cab number it is and where the elevator stopped. Security will contact Building Management and the
elevator company to address the problem.
Pressing the emergency call button (picture of a telephone receiver) will direct dial to Otis Elevator, the
elevator service company. Provide the elevator representative with as much information as possible,
including whether anyone in the cab has a medical emergency. The elevator representative may put the
caller on hold in order to dispatch service, but will return to the line for continued communication.
In the event of a power outage, one elevator per tower will continue to operate using the Building’s
emergency power generator. Should an outage occur, elevator lights will remain on, but the cars will
temporarily stop. Each elevator will automatically return to the lobby where the doors will open and the cabs
will then be out of service.
All elevators function on a Fireman’s Return System, which automatically returns the elevators to the main
floor without stopping when smoke is detected on any floor. IN THE EVENT OF A FIRE, ELEVATORS
MUST NOT BE USED FOR EVACUATION. USE THE STAIRWELLS.
Emergency Procedures: Emergency Contacts
Seven (7) digit emergency phone numbers should only be used if a problem occurs in the 9-1-1 system.
Beverly Hills Fire Department / Office
Beverly Hills Paramedics Ambulance
Beverly Hills Police Department
Poison Control Center
City of Beverly Hills – Water
Southern California Edison
911 / (310) 281-2701
911 / (310) 550-4900
911 / (310) 550-4800
(800) 876-4766
(310) 285-2434
(800) 611-1911
Emergency Procedures: Evacuation
In the event it is necessary to evacuate the building, the Fire Safety Director or Building Security will utilize
the Building’s public emergency voice / alarm system to immediately begin the evacuation of occupants and
to direct the floor warden teams. It will be of paramount importance that all building occupants follow the
directions of the proper authorities when evacuating.
It is critical for the safety of all building occupants to follow directions issued during an emergency. We must
not assume that all disasters require evacuation. In some instances, such as earthquakes, spontaneous
evacuation could cause injuries or death due to unforeseen conditions which may occur affecting the area to
which you flee.
Communication while evacuated
Occupants in the Building will follow the directions of the Fire Safety Director or the Security Officer who will
be announcing the evacuation procedures over the P.A (Public Address) System. The Floor Wardens and
Suite Monitors will be the critical information link back to the occupants at the assembly area(s). They will
provide information as to when occupants can re-enter the Building and return to their work area(s). They
also provide occupants with current information regarding the status of the emergency. If runners are to be
used for these purposes, then written messages should be used to ensure accurate information is relayed.
When Evacuation is required:
Move quickly but DO NOT RUN.
Go to the safest designated stairwell or exit. DO NOT USE ELEVATORS.
Remove high heels to prevent injuries (carry them with you).
Use handrail, which is most continuous (usually center).
Each floor will relocate down and out of the building (unless otherwise directed).
Allow room for others to enter into an orderly flow of traffic without holding up others.
Gain assistance for those who are slower moving or require assistance.
Dispel any false information or rumors (to prevent panic refrain from using the word “fire”).
Treat any injuries incurred in the stairwell at the nearest floor landing when required and if practical.
Complete relocation. DO NOT CONGREGATE IN STAIRWELL.
Emergency Procedures: Fire & Life Safety
If you discover a fire, evacuate the premises, notify Security, and call the Management Office. While
evacuating, activate one of the manual pull stations located at the entry to each stairwell and the elevator
lobby. This immediately notifies both Security and the monitoring company that contacts the Fire
Department. If the Building’s fire safety system detects a fire on your floor, the Fire Department will be
notified immediately. Floor Wardens will be responsible for directing occupants to safe refuge areas.
You are required to assign a Floor Response Team. These are people who, in case of emergency (fire,
bomb threat, natural disaster, etc.), would be Floor Wardens, Assistant Floor Wardens, Searchers, and
Stairwell Monitors. These Tenant representatives should be individuals who are on the Premises during
regular working hours. Single Tenant floors will require a Warden to be appointed by the firm occupying that
floor. On a multi-tenant floor, each Tenant is responsible for having a Suite Warden and designating a
Response Team including a Floor Warden from the various Suites on that floor. Each warden will be fully
briefed on all emergency procedures, and will assist both Management personnel and City authorities in
directing fellow Tenants in emergency situations.
The basic duties for each of these personnel are as follows:
Floor Warden
The Floor Warden shall direct, enforce and have full charge of the evacuation for all personnel on his/her
assigned floor during an emergency. Designated Assistant Floor Wardens, a Searcher and Stairwell
Monitor or others that may be required will assist them in their duties. An orange vest will be provided and
should be worn by all Floor Wardens in the event of an Emergency.
Assistant Floor Warden
In cases where the Floor Warden is not present the Assistant Floor Warden will assume their duties and
assist the Floor Warden in an emergency.
Searcher
The Searcher will thoroughly search restrooms, lunchrooms, conference rooms, etc. for occupants unaware
of the emergency and direct them to the nearest safe exit, closing all doors behind them.
Assistants for Disabled
Assistants must be assigned for those in need of extra assistance in time of emergency. In an emergency,
the disabled individual and assistant will enter the stairwell and remain inside the stairwell door until help
arrives.
A list of these individuals must be submitted to the Management Office. This list must include those
individuals with any condition which would require assistance such as broken limbs, pregnancies, asthma,
wheelchair, crutches, etc. and Tenants must update their respective lists as needed.
Stairwell Monitor
Stairwell Monitors are to verify the safety conditions of exit stairways and to help maintain such safe
conditions at all times. Place your hand on the exit door. IF THE EXIT DOOR IS HOT, DO NOT OPEN IT;
seek an alternate route. If it is NOT HOT, open door and allow evacuees to enter, closing the door behind
them. Once all occupants have evacuated the floor, close the door and proceed down five floors.
Emergency Procedures: Flooding
If possible, remove all desktop items and close file drawers to limit damage.
Building Management will turn off the water source and shut down electrical power as required.
Emergency Procedures: Homeland Security Threats
Douglas Emmett recommends that each Tenant have an emergency action plan in place to help their
employees prepare for and react quickly to a regional emergency, including terrorist attacks. Click on the
links below to access a variety of resources that aid in preparing for a regional emergency.
California Office of Emergency Services
http://www.oes.ca.gov
Los Angeles Emergency Operations Organization
http://www.updatela.com
Department of Homeland Security
http://www.dhs.gov/dhspublic
Federal Emergency Management Association
http://fema.gov/
American Red Cross
http://www.redcross.org/
Center for Diseases Control and Prevention Emergency Preparedness and Response
http://www.bt.cdc.gov/
RJ Westmore Training System
http://www.rjwestmore.com
Local media outlets will provide important information during an emergency situation.
KNX 1070 AM
http://www.knx1070.com/
KFWB 980 AM
http://www.kfwb.com/
KFI 640 AM
http://www.kfi640.com
The Los Angeles Times
http://www.latimes.com/
CBS2 Channel 2: http://www.cbs2.com/
NBC4 Channel 4: http://www.nbc4.tv
KABC7 Channel 7: http://www.abc7.com
Emergency Procedures: Medical Emergency
In the event that an accident or illness of an employee or visitor takes place in your office area:
Call Emergency at 911.
Give Emergency Dispatcher the following information:
Your name
Building name and address: 9100 Wilshire Boulevard
Cross Street: South Doheny Drive
Floor number and location of emergency on floor
Any details of accident or illness
Do not move injured/ill person. Try to make them as comfortable as possible.
Whenever possible, have someone meet the emergency unit in the lobby.
Call the Building Management Office at (310) 278.1793. Inform them you have called 911 and briefly
describe the nature of the emergency.
The emergency unit will be with you shortly and will administer necessary medical assistance.
Determine, if possible:
Name, address and age of injured/ill person
Nature of problem
Allergies and if currently on any medication
Local doctor
The Management, Engineering and Security staff will do all we can to make the person comfortable while
awaiting the arrival of the medical rescue team. Although we assume no liability for our assistance, we
strongly encourage Tenants and employees to become familiar with First Aid and how and when to contact
emergency services.
Emergency Procedures: Power Failure
The building has an emergency generator, which will provide emergency power for certain basic building
functions in the event of power failure. The functions include:
Activating emergency lights on each floor throughout the building including all Exit signs.
Activating all stairwell lighting.
Activating the Building’s emergency Fire, Life and Safety Systems as well as the building’s
communication systems.
Bringing all elevators down to the ground floor lobby. (One elevator will remain operative for use by
security to assist handicapped persons or to take service crews and equipment into the Building, as
needed.)
It is seldom necessary to evacuate the Building during a power failure. Unless directed to do so through the
emergency communication system (or by your floor warden), please remain in your offices.
Please…DO NOT CALL Building Management unless you need to notify us of an employee requiring
medical attention, the location of a disabled employee or another emergency (i.e. pipe leak).
Emergency Procedures: Severe Weather
When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two
(2) classifications, a Watch or a Warning. This applies to the reporting of severe thunderstorms, the
approach of weather conditions favoring the formation of tornadoes, a hurricane condition, a winter storm
condition, etc. A Watch becomes effective when atmospheric conditions are right to produce the particular
weather phenomenon. A Warning means that the weather condition has been spotted and prompt action
must be taken for safety.
Except in very rare circumstances, the decision to evacuate the Building based on the above weather
reports will not be made by Building Management, but rather by each Tenant Company. However, in the
event these conditions do exist, the following guidelines should be kept in mind:
Move away from outside windows. If the windows in your offices are supplied with blinds, close the
blinds (this will provide protection from broken glass).
Do not panic.
If evacuated, lock all desk drawers and take all items of value with you.
If evacuated, use a route that is in the building interior and stay away from large expanses of glass
and windows.
Use the stairwells rather than the elevators.
If evacuated, do not return to your office until advised to do so.
Emergency Procedures: State Fire Marshal’s Law
TITLE 19 FIRE/LIFE/SAFETY TRAINING MUST BE COMPLETED WITHIN FOURTEEN (14) DAYS OF
OCCUPANCY.
Please be advised that under the provisions of section 3.09 and 3.10 of Title 19 of the California
Administrative Code, the Beverly Hills City Fire Department requires that managers and Tenants of each
high rise building in the city, in cooperation with the Fire Department, establish, implement and maintain an
Emergency Pre-Fire Plan that will aid in the prevention of fire, explosion and panic in the Building. All
Tenants MUST be trained within the first 14 days of occupancy.
To facilitate the training and recording requirements for all Tenants, Douglas Emmett has partnered with RJ
Westmore to provide training through a web-based application. This Fire Life Safety training can be done
on-line at the office or at home. There are five (5) training modules which take between 10 and 15 minutes
each. At the conclusion of each module, there is a quiz and, after passing with 100%, a certificate is
issued. Staff completion is added to the Tenant record and the Tenant contact can check the status of their
staff participation. Please contact the Management Office for enrollment information within 14 days of your
occupancy.
It is each Tenant’s responsibility to notify the Management Office of new employees in your offices, and
immediately schedule Fire Life Safety Training.
In addition to the life/safety training, Building Management conducts an annual Floor Warden Training and
Building Evacuation Drill in compliance with State law. Participation is mandated by law, and those
refusing to comply are subject to prosecution and penalties as set forth in the local codes and Title 19,
including but not limited to a $1,000.00 fine.
Emergency Procedures: Toxic Hazard
If there is a toxic spill or exposure, immediately get to an area where you are not exposed and call 911.
Give building address, floor and phone number, and also what type of spill. Take action to contain the
hazard; close doors behind you, and always follow all safety procedures when working with toxic materials.
Introduction: Welcome
On behalf of Douglas Emmett, the entire staff welcomes you and your associates to 9100 Wilshire
Boulevard. Douglas Emmett is honored to be associated with this prestigious project, and we are
extraordinarily proud of the fine management team led by your Property Manager, Teru-Enomoto-Heyl, and
Chief Engineer, Jose Landeros.
This handbook serves as a convenient resource to answer frequently asked questions about your property’s
operations, rules and regulations, and to assist you in acclimating to your new home. It also contains
necessary forms that are frequently utilized.
Your happiness and satisfaction during your tenancy are of the utmost importance to us. To learn more
about Douglas Emmett, we invite you to visit our website at www.douglasemmett.com.
Once again, welcome to 9100 Wilshire!
Introduction: About Douglas Emmett
Douglas Emmett, Inc. (NYSE: DEI) is a fully integrated, self-administered and self-managed real estate
investment trust (REIT), and one of the largest owners and operators of high-quality office and multifamily
properties located in targeted submarkets in California and Hawaii. The Company has a consistent and
focused strategy of identifying submarkets that are supply constrained, have high barriers to entry and
exhibit strong economic characteristics such as population and job growth and a diverse economic base.
Douglas Emmett focuses primarily on owning and acquiring a substantial share of top-tier office properties
within these submarkets, which are located near high-end executive housing and key lifestyle amenities.
The Company focuses primarily on owning and acquiring select multifamily properties in premier locations
within these same submarkets. Its extensive acquisition and operating expertise is directly linked to its
competitive advantage through superior acquisition sourcing, focused leasing programs, active asset and
property management and unsurpassed tenant service. Douglas Emmett is proud to serve entrepreneurial,
service-oriented tenants that comprise our client base, fostering positive tenant relations and ensuring a
comfortable workplace environment for a variety of tenants.
People make the difference, and Douglas Emmett is proud to have kept intact a core group of executives
and managers for many years; most have been with the company ten years or more. The stability within the
company proves invaluable to achieving our long-term goal of remaining an integral fixture in the Los
Angeles and Honolulu commercial and residential real estate markets.
The Company's office and multi-family portfolio is currently located in nine California submarkets, six of
which are located on Los Angeles' Westside - Brentwood, Century City, Santa Monica, Beverly Hills, the
Olympic Corridor and Westwood. Three submarkets are in the San Fernando Valley - Sherman
Oaks/Encino, Warner Center/Woodland Hills, and Burbank. The Company's Hawaii office portfolio is located
in the downtown central business district of Honolulu with multi-family properties in nearby suburban
communities.
Introduction: About 9100 Wilshire
9100 Wilshire is comprised of two 10-story office towers with adjacent retail space on South Doheny Drive.
The building offers subterranean parking and an adjacent six-story parking structure.
The building is located near Beverly Hills’ world-class shopping and dining establishments and offers
spectacular panoramic views of the Hollywood Hills, Beverly Hills, Century City and Downtown Los Angeles.
Introduction: Operating Instructions
Navigation
You move through The Electronic Tenant® Handbook just as you would a traditional internet site. After
clicking anywhere on the main page, there is a Table of Contents that provides links to various Chapters.
Upon entering a Chapter, links to specific information are provided in Sub-Sections. You may return to the
Table of Contents or Chapter Overview by clicking the appropriate link on every page.
Special Features
This Electronic Tenant® Handbook has special features, such as a Forms section that contains a number of
downloadable and printable administrative forms. In order to be able use these features, you must have
Adobe Acrobat Reader installed on your computer. This software is free and easy to use. To obtain the
software for free, click here.
Updates
The Electronic Tenant® Handbook is updated on a regular basis. Please be sure to continuously check back
for updates and new information. In order to keep you informed about your property’s operations, we have
included a monthly Building Calendar and Announcement Board. Here, you will find information regarding
scheduled maintenance and events taking place at your property. If you have trouble accessing the
Electronic Tenant® Handbook or need assistance, please e-mail or call the Management Office.
Policies and Procedures: Contractors
Periodically, Tenants arrange for contractor or vendor services such as plumbing, equipment maintenance,
painting, etc. We recommend contacting the Management Office for vendor referrals. In many cases, we
can provide contact information for a few vendors who have current certificates of insurance on file with the
Management Office and are familiar with Building policies.
Before scheduling work, also check your lease to ensure the appropriate steps are taken with respect to
Management approval. Generally, the Management Office must be given advanced notification of the
proposed scope of work along with any plans or copies of proposals and list of vendors for review and
approval. Depending on the scope of work, there may be specific building vendors that you are required to
use, in particular, the fire/life/safety vendor.
After Management has approved the work, Tenant must submit the following to the Management
Office at least three (3) business days before the work is scheduled to start:
1. List of Tenant contractors or vendors
2. Work schedule
3. Emergency contact information
4. Certificate of Insurance from the contractors or vendors. Click here to download the 9100 Wilshire
vendor insurance requirements.
Incomplete or incorrect information can affect Management’s approval, so we urge you to provide this
information as early in the process as possible.
For those Tenants with a regularly scheduled service vendor [e.g. computer service, medical equipment
maintenance, etc.], please contact the Management Office for information regarding these special
circumstances.
Please note, in the interest of building safety and security, unauthorized vendors and contractors
will be denied access.
Policies and Procedures: General Rules and Regulations
Window Treatments
Tenant shall not place anything against or near glass partitions or doors or windows that may appear
unsightly from outside the premises. Tenant shall be held responsible for any damage to the glass coating
or window treatment within the Premises. Any items other than building standard blinds such as curtains,
shades, screens or hanging plants or other similar objects attached to or used in connection with any
windowsill, which are visible from the exterior of the Premises, are prohibited. During the summer months,
we suggest you keep all blinds in a fully closed position to maintain a cooler work environment.
Common Areas
The sidewalks, entrances, halls, corridors, elevators and stairways of the Building shall not be obstructed or
used as a waiting or lounging place by Tenants, their agents, employees, invitees, licensees or visitors. The
outside areas immediately adjoining any leased premises shall be kept clear at all times by Tenant, and
Tenant shall not place or permit any obstructions, refuse, merchandise, or displays in such areas. The
corridors, passages, exits, entrances, elevators, and stairways are not to be open to the general public, but
are open, subject to reasonable regulations, to Tenant’s business invitees. Landlord shall in all cases retain
the right to control and attempt to prevent access thereto of all persons whose presence, in the judgment of
Landlord, would be prejudicial to the safety, character, reputation and interest of the building. Landlord shall
in all cases retain the right to control access to persons with whom any tenant normally deals in the ordinary
course of its business, unless such persons are engaged in illegal or unlawful activities. Access to the roof
is strictly prohibited to Tenants, their employees and/or their invitees.
Cleanliness
Tenant shall not exhibit carelessness or indifference to the good order and cleanliness of the Premises and
the common areas.
Security Devices
If Tenant desires telephonic, burglar or similar security services, they shall first obtain and comply with
Landlord’s instructions for installation, maintenance and monitoring. All auxiliary security systems will be
monitored by a third-party security monitoring company. Unless noted otherwise in the Lease,
maintenance, repair and removal of the equipment at the expiration of the Lease Term shall Tenant’s at sole
cost and expense.
Energy Efficiency
Tenant shall not use any method of heating and air conditioning other than that supplied by Landlord.
Further, Tenant shall not waste electricity, water or air conditioning and agrees to cooperate fully with
Landlord to assure the most effective operation of the Building’s heating and air conditioning and to comply
with any governmental energy-saving rules, laws, or regulations of which Tenants have actual notice.
Solicitation
Tenant shall not make any door-to-door solicitation of business to any other Tenants in the building.
Electronic Devices
Tenant shall not install any radio or television antenna, loudspeaker or other devices on the roof or exterior
walls of the building.
Trash Disposal
Tenant shall store all trash within the Premises or in other facilities provided by Landlord and in conjunction
with recycling procedures. Tenant shall not place in any trash receptacle any material that cannot be
disposed of in the ordinary and customary manner of trash and garbage disposal. Landlord shall make all
refuse disposals in accordance with scheduled contract.
Prohibited Uses
The Premises shall not be used for (a) the keeping any bicycles, motorcycles, or animals of any kind, or (b)
lodging, or for manufacturing of any kind; nor shall the Premises be used for any improper, immoral or
objectionable purposes. No cooking or heating of food is permitted on the Premises, excepting microwave
ovens and equipment for brewing coffee, tea, hot chocolate and similar beverages. Tenant shall not install,
maintain or operate on the Premises any vending machines without the prior written consent of Landlord.
Safety Procedures
Tenant shall comply with all safety, fire protection and evacuation procedures and regulations established
by Landlord or any governmental agency.
Building Management
Employees of Landlord shall not perform any work or do anything outside of their regular duties unless
under special instructions from Landlord, and no employees of Landlord will admit any person (Tenant or
otherwise) into any office without specific instructions from Landlord.
Observance of Rules
Tenant shall be responsible for the observance of all of the foregoing Rules by Tenant’s employees, agents,
clients, customers, invitees, and guests.
Policies and Procedures: Good Neighbor Policy
Building Management realizes the importance of a good neighbor policy. We all benefit from good
neighbors and by being alert for unusual occurrences in our building.
With the good neighbor philosophy in mind, please advise Building Management should any of the following
be observed:
Any unusual circumstances, i.e., people loitering in the corridors or anywhere throughout the building or
grounds; something apparently out of place, etc.
Trash or safety hazards in the corridors, lobby, restrooms, garage or any other public areas. Be alert for
obstructions of fire doors, or any obstruction that could result in an injury or fatality.
Deliver to the Management Office or Security any item found that you believe might be lost. Please note
where you found the object and the time discovered so that we may attempt to locate the owner.
Burned out lights throughout the building or grounds, they must be replaced as soon as possible for your
safety and the safety of others.
It is especially important to remember that your access card is to be used for authorized after-hour access.
By not allowing strangers to enter the Building with you, you are most certainly being a “Good Neighbor”.
This kind of alertness will be beneficial to all tenants.
Policies and Procedures: Moving Policy
The following rules pertain to moving furniture, equipment and supplies into and out of 9100
Wilshire:
ANY MOVERS THAT DO NOT ADHERE TO THE FOLLOWING RULES WILL NOT BE ALLOWED TO
ENTER THE PREMISES OR WILL BE REQUIRED TO DISCONTINUE TO MOVE.
Moves may be scheduled between the hours of 5:30 p.m. to 10:00 p.m., Monday through Friday or between
8:00 a.m. and 10:00 p.m. on Saturday or Sunday. Freight elevator reservations are on a first come/first
serve basis. We recommend contacting the Management Office as early as possible to schedule as
reservation.
Additionally, the Management Office must have a certificate of insurance from the mover demonstrating
appropriate coverage.
Click here for a Move-In Checklist.
Click here for a Move-Out Checklist.
Any costs incurred by the Building associated with the move will be charged to the Tenant.
Clean masonite sections will be used as runners on all finished floor areas where heavy furniture or
equipment is being moved with wheel or skid type dollies. The masonite must be at lease one-fourth inch
thick, with 4’ X 8’ wide sheet in elevator lobbies and corridors, and 32” wide masonite runners taped
together to inhibit sliding.
Please note, the cost to repair any damage to the suite or areas along the path of travel, including the
elevator lobbies, elevators and corridors, are Tenant’s responsibility.
Click here for Moving and Delivery Policy.
Policies and Procedures: Parking
Tenant shall strictly comply with all posted speed limits, directional signs, yield signs, stop signs and all
other signs within or about the Parking Structure.
Tenant shall register all vehicle license plate numbers with the Parking Management.
Tenant shall be responsible for the cost of repairing and cleaning any debris, including without limitation oil
leakage from its motor vehicles parked in the Parking Structure.
Landlord, in addition to reserving visitor parking areas on the first floor, reserves the right to allocate
additional visitor spaces on any other floor of the Parking Structure. Tenant shall not park any vehicles in
any spaces designated as visitor spaces, handicap spaces, reserved spaces (if not assigned to them) or
customer spaces with the Parking Structure.
Tenant shall strictly comply with all rules, regulations, ordinances and statutes affecting handicapped
parking and shall not park any vehicles within fire lanes, parking curbs and striped areas.
Tenant shall only use the number of parking spaces assigned to them and Landlord reserves the right to
assign or re-assign parking spaces to Tenant, from time to time, within the Parking Structure and further
reserves the right at any time to substitute an equivalent number of parking spaces in a parking structure or
subterranean parking facility or in a surface parking area within a reasonable distance of the Demised
Spaces.
Tenant shall not leave vehicles in the Parking Structure overnight without written approval from Landlord nor
park any vehicles in the Parking Structure other than automobiles, motorcycles, motor-driven or
non-motor-driven bicycles or four-wheeled trucks or vans.
Landlord may, in its sole discretion, designate separate areas for bicycles and motorcycles.
Tenant shall assure that vehicles parked in its assigned spaces are parked and are not so situated or of
such width as to impede access to or egress form vehicles parked in adjacent spaces. Further, Tenant’s
vehicles shall not be higher than any height that may be posted or which would cause any damage or injury
to the Parking Structure.
Tenant shall not allow any of its vehicles or any of the vehicles of Tenant’s suppliers, shippers, customers
or invitees to be loaded or unloaded in any area other than the loading dock area adjacent to the alleyway or
in any other areas so designated by Landlord.
Tenant shall not use or occupy the Parking Structure in any manner which will unreasonably interfere with
the use of the Parking Structure by other tenants, including without limitation promptly turning off vehicle
alarm systems.
Tenant acknowledges that the rules and regulations hereunder shall be in effect on a twenty-four (24) hour
basis, seven days per week.
Tenant acknowledges that building security officers and parking attendants are authorized to issue verbal
and written warnings with respect to the violation of any of the rules and regulations hereunder. If Tenant
fails to comply with such warnings or permits or allows any of the prohibited activities described in these
rules and regulations, then Landlord shall have the right, without notice, in addition to such other rights and
remedies that it may have, to remove or tow the vehicle involved and charge the cost to the Tenant and/or
revoke Tenant’s parking privileges and rights under the Lease.
Policies and Procedures: Smoking
California Assembly Bill 13 became effective on January 1, 1995, which prohibits the smoking of tobacco
products in an enclosed space, such as office suites, throughout the state of California. The City of Beverly
Hills specifically passed a law forbidding the smoking of tobacco products in all enclosed public
establishments. Please be advised that the District Attorney will fine and prosecute all smoking offenders.
The Neighborhood: Retail Services
Trimana: Location: West Tower, 1st Floor
Chakra Indian Cuisine: Location: Street level of the parking structure, 151 S. Doheny Drive
Select Store: Location: West Tower, South Patio
LA Fitness: Location: East Tower, South Patio