Putting you in touch. Putting you in charge. It’s easy to get started P A T I E N T Healthyupstate.org provides connectivity solutions to improve patient care in upstate South Carolina. We offer technology that enables secure communications between physicians, patients and other authorized healthcare providers. At our web site you’ll find a secure, online Patient Portal that enables the sharing and management of clinical data between healthcare providers and patients – with a special emphasis on patient control. Healthyupstate.org is sponsored by Self Regional Healthcare in Greenwood, S.C., and is powered by the RelayHealth Clinical platform with strong participation from patients, physicians and clinicians. P O R T A L 1 Tell your doctor’s office that you would like to participate in Healthyupstate.org, and they will send you an email invitation. 2 Click the link in that email invitation and complete the easy registration form. Our growing list of practices offering this online service includes the following: Greenwood Ear Nose & Throat Carolina Vascular 3 Lakelands Nephrology, P.A. Fill in your medical information like: medications and allergies, immunizations and health history. Digestive Disease Group, P.A. That’s it! Greenwood Obstetrics & Gynecology, P.A. Piedmont Health Group Carolina Neurosurgery and Spine Center, P.A. Piedmont Cardiology, P.A. Self Medical Group Self Regional Healthcare Your doctor’s office will send you a confirmation email once the secure healthyupstate.org system notifies them of your new account. Healthyupstate.org may cancel online access for users at any time and for any reason deemed necessary for the appropriate use of the service. Putting you in touch. Putting you in charge. If you have any trouble along the way, don’t hesitate to call RelayHealth technical support at 866-735-2963. Powered by RelayHealth What can I do at healthyupstate.org?* Our system supports HIPAA-compliant, online communication with patients, physicians and internal office staff of medical practices in upstate South Carolina. By shifting these interactions from the phones to secure email, communications are no longer limited to just office hours. This enables patients to securely communicate with their providers for these services: appointment requests, prescription refill requests, online lab results, billing questions, referral requests, messages to doctor’s office, and visit summaries. As many medical needs don’t necessarily require an in-office visit, being able to address these needs electronically serves the needs of patients and providers alike. Appointment Requests This convenient feature allows you to send a message to your doctor’s office requesting a new appointment, along with your preferred appointment times. It also allows you to cancel or reschedule existing appointments, and set automatic appointment reminder messages. Easily request prescription refills for you or your dependents† using this convenient online form. • Appointment requests Results 866-735-2963 This feature gives you easy access to your diagnostics, lab tests and other documents important to your health. Not only can you read the results yourself, but they can also be shared with your other doctors and providers. Do you have a general question for your doctor’s office? Need to change your address, or make an update to your insurance records? This feature makes it convenient, secure, and easy. Referral Requests Clinical Summary Have you ever left your doctor’s appointment and realized that you misplaced the paper visit summary, or forgot some crucial piece of information from the visit? This online visit summary solves that problem by providing easy access to a digital version that can’t be misplaced. † • Lab Need assistance creating an account, logging in, or navigating the site? Relay Health technical support is ready to help. Messaging to Offices If you need your doctor to refer you to a specialist, there’s nothing easier than submitting the referral request through healthyupstate.org. Your message is quickly sent to your primary care physician, who can then make the referral electronically, or contact you for a follow-up appointment. Prescription Refill Requests Powered by RelayHealth Lab and Radiology Results Important Information about Patient Privacy As with any online service, privacy is a concern. You should protect your health information password and emails just like you would for a bank account. Federal and state laws regarding patient privacy require certain information to be protected at various ages, including patients under the age of 18. To comply with these regulations, Healthyupstate.org will automatically block access to accounts for all minors on their 13th birthday. A new email address and new password are required to reenroll in online access for patients who turn 13. While this may be a sensitive topic for some families, we encourage parents, children, physicians and other providers to all take part in the discussion to ensure P A T I E N T P O R T A L health information is used appropriately and responsibly. Connecting is Easy. Visit healthyupstate.org *Not all participating providers utilize all healthyupstate.org features.