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National Volunteer
Management
Conference 2014
Enabling and Enhancing Volunteering
Through Best Practice in Volunteer Management
Tuesday 4th November 2014
Dublin Castle Conference Centre
Dublin Castle, Dame Street, Dublin 2
#nvmc2014
National Volunteer Management Conference 2014 Programme
09:00 – 09:50
Lower Reception Area (D 107)
Welcome in Lobby
Come along and talk to us about; Training & Consultancy, Investing in Volunteers, Volunteer Ireland Awards &
National Volunteering Week, Employee Volunteering, I-VOL & Volunteer Centres, and Volunteer Impact.
09:00 – 09:50
Registration
Lobby / Foyer (D 011)
10:00 – 11:00
Morning Plenary Session
Welcome address: Anna Lee, Chairperson, Volunteer Ireland
Conference Hall (D 016)
Opening address: Senator Jillian Van Turnout
10:15 – 11:00
Keynote address: Rob Jackson
11:00 – 11:15
Morning refreshment break
11:15 – 12.45
Conference Hall
(D 016)
President’s Suite
(D 203)
President’s Suite
(D 204)
President’s Suite
(D 206)
President’s Suite
(D 209)
Mid-Morning
Workshop Sessions
Myths of Volunteer
Management
Rob Jackson
Garda Vetting Update
2014
Tricia Nolan
Motivations and
Expectations – Managing
21st Century
Volunteering
How diverse is your
volunteer
programme?
Stuart Garland
Supporting people
recovering from mental
health issues to
volunteer
12:45 – 13:45
Lower Reception Area (D 107)
Sue Jones
Virginia Moyles
Castle Hall (E 012)
Light Buffet Lunch
Conference Hall (D 016)
Afternoon Plenary Session
13:45 – 14:00
Presentation Presentation of Investing in Volunteers Award to Dublin Simon Community
Terri O'Brien, Volunteer Ireland
14:00 – 14:45
Panel discussion “What makes your volunteer programme a success?”
Susann von Mohlmann, (North West Hospice, Sligo), Majella Darcy (Dublin Simon Community), Annemarie Forbes, (Jackie
Clarke Collection, Mayo), Liz Fenton, (Maine Valley Family Resource Centre, Kerry) and John Buckley, (Spunout, Dublin).
14:45 – 15:00
Afternoon refreshment break
15:00 – 16:30
Conference Hall
(D 016)
President’s Suite
(D 203)
President’s Suite
(D 204)
President’s Suite
(D 206)
President’s Suite
(D 209)
Afternoon
Workshop Sessions
Myths of Volunteer
Management
Rob Jackson
Developing your style
as a Volunteer
Manager
Carol Conway
Bridging the Gap –
from short term to
long term Volunteer
Stuart Garland
Communication: The key
to success of Volunteer
Programmes
Involving Young
Volunteers: Motivate
to Participate
Aisling O’Rourke
Lower Reception Area (D 107)
Claire Byrne
Mid-Morning Workshop Sessions
Myths of Volunteer
Management
Rob Jackson
Volunteers can’t handle confidential information. Volunteers are less effective than paid staff. Volunteers take people’s jobs. We’ve all heard
these kinds of things but do we know how to respond? In this workshop we’ll explore some of the commonly held myths about volunteers
and volunteering so you can sharpen those arguments to stand up for your work.
(Repeated in afternoon)
Garda Vetting 2014
Update
Tricia Nolan It is envisaged that the National Vetting Bureau (Children & Vulnerable Persons) Act 2012 will come into force in the final quarter of
2014. Alongside the introduction of the bill - we will move to a new e-vetting system. This workshop will give an overview of the main
changes in vetting as a result of the bill and give your organisation advice to prepare for implementation.
Motivations and
Expectations Managing
21st Century Volunteers
Sue Jones Volunteering has never had a higher profile and the choice of opportunities and ways to get involved are wide and varied. And yet in the 21st
Century, our time is arguably our most valuable commodity - so what makes people want to give their time, and how can we ensure that we
value and make the most of their time donation? We’ll will take a closer look at some of the research and theory behind motivations and
explore just what it is that volunteers want and expect from a volunteering experience.
How diverse is your
volunteer programme?
Stuart Garland Volunteer Involving Organisations are now collecting data and monitoring their volunteer programmes for a variety of reasons
including; planning, reporting, income generation, equality and diversity, and meeting standards such as Investing in Volunteers. In
this workshop we will look at gathering, storing and using the data to make your volunteer programme the best it can be.
Supporting people
recovering from mental
health issues to volunteer
Virginia Moyles With the right support people can recover from mental health difficulties. Volunteering can have huge benefits for volunteers and a
positive volunteering experience, with support, can enable people recovering from mental health difficulties to build their self-esteem,
their confidence and their sense of selfhood, all of which are valuable aids to recovery. This workshop will offer the opportunity to look
at concerns about involving volunteers in recovery from mental health difficulties and ways of overcoming those concerns.
Afternoon Workshop Sessions
Myths of Volunteer
Management
Rob Jackson
Volunteers can’t handle confidential information. Volunteers are less effective than paid staff. Volunteers take people’s jobs. We’ve all heard
these kinds of things but do we know how to respond? In this workshop we’ll explore some of the commonly held myths about volunteers
and volunteering so you can sharpen those arguments to stand up for your work.
(Repeat of mid-morning workshop)
Developing your style as a
Volunteer Manager
Carol Conway What do Volunteer Managers need to know about Leadership? With a new and different breed of volunteers, is it sufficient to manage the
process or do we also need to lead those who volunteer as well as providing leadership internally to continually highlight the value of
volunteering to our organisational vision? This workshop will explore how to provide Positive Leadership in a Volunteer Management role.
Bridging the Gap – from
short term to long term
Volunteer
Stuart Garland Communication: The key
to success of Volunteer
Programmes
Claire Byrne Involving Young
Volunteers: Motivate to
Participate
Aisling O’Rourke Engaging volunteers in short term volunteering can sometimes be easier than engaging volunteers for long term opportunities. What can
organisations do to make long term opportunities more appealing to volunteers? In this workshop we’ll take a look at some of the things we
can do to offer volunteers fulfilling roles on our organisations and we’ll look at a number of case studies of successful legacy programmes.
The success of your volunteer programme can be based on how appreciated your volunteers feel. Excellent communications are therefore
paramount to the success of your volunteer programme. In this workshop we will examine good practice in communicating with your
volunteers, remembering you may need to use many different tools to engage a broad range of volunteers.
This workshop will dispel the myth around young peoples lack of community engagement & explore ways of involving more young people in
your organisation. We’ll examine the barriers & also the benefits of recruiting young volunteers & will explore their motivations. Targeted
recruitment & designing appropriate roles is key for involving young volunteers – we will review tools to involve young people in your organisation.
National Volunteer Management Conference 2014 Key Biographies
Claire Byrne joined the Volunteer Ireland team in May 2013 and has been working in the not for profit sector
for 8 years. Her background is in donor management, marketing and communications, child protection and
volunteer management. In Volunteer Ireland, Claire leads various volunteer management programmes and
student placement programmes, as well as various consultancy pieces with organisations. She is also the
‘go to person’ for anything related to Volunteer Impact – new volunteer management software available in
Ireland. Claire is passionate about volunteering and loves chatting to organisations about their visions for
involving volunteers.
Carol Conway is a Freelance Catalyst who specialises in providing Pathways to Positive Leadership for
voluntary and community organisations. She co-ordinates the Young Community Leaders project with the
Northside Partnership and is a de facto volunteer manager for the Young Community Innovator network
which has grown out of this. She is currently Vice Chair of the Board of The Wheel, and is also a serial
volunteer in many areas of her life and so has experience of the process from all sides.
Stuart Garland is Training & Programmes Manager with Volunteer Ireland. He has worked in the voluntary
and community sector since 1993 and has been involved in all aspects of Volunteer Management. Stuart
was part of the Volunteer Management Team for the Tour De France Grand Depart 2014, Giro d’Italia Big
Start 2014, World Police & Fire Games Belfast 2013, and Dublin Tall Ships Festival 2012 amongst others. He
was a national accreditor for European Voluntary Service for seven years. He was a member of the
Associate Faculty of the National College of Ireland. Stuart holds a Diploma in Human Resource
Management and a Diploma in First Line Management.
Rob Jackson has worked in the volunteering movement for more than 20 years, during which time he has
led and managed volunteers and volunteer programmes in education, advice, fundraising and children’s
services settings at local, regional and national levels. Rob worked for Volunteering England for six years,
most of which he spent as Director of Development and Innovation. He also provides support to the UK arm
of volunteer management software company, Better Impact. He co-authored the 2012 publication The
Complete Volunteer Management Handbook, has his own blog and writes a monthly “Voice Of Volunteering”
column for Third Sector Magazine online.
Sue Jones is from England and is a trainer, facilitator and coach specialising in people development and
volunteer management. As lead tutor for Excellence in Volunteer Management, Sue delivers qualifications to
leaders and managers of volunteers across a variety of settings and roles. She has worked with
organisations locally, regionally, nationally and internationally to create valuable learning opportunities for
volunteer managers and is passionate about raising the profile of the profession. Sue also co-ordinates the
weekly blog, discussion and tweet chat especially for managers of volunteers – Thoughtful Thursdays
(ivo.org/vmm/posts); supporting those in the field to connect, learn & share their experiences and expertise.
Virginia Moyles is second generation Irish, born and raised in London. Having spent twenty years working
for a London local authority and volunteering with the Irish in Britain Representation Group, she moved back
to her family in County Galway in 1996. She worked for community training companies and as a freelance
trainer before joining Galway Volunteer Centre in 2010. Having recovered from depression, she volunteers
with Aware and a local mental health charity. She is currently working on developing effective ways to
support people recovering from mental health difficulties to volunteer as part of their recovery journey.
Aisling O’Rourke has worked with Carlow Volunteer Centre since 2007. Aisling's previous employment
included teaching and working within the arts. As an accredited trainer she has experience delivering
Volunteer Management Training and recently became a qualified assessor & advisor for the Investing in
Volunteers Quality Standard Award. She has a certificate in the Effective Management of Volunteers course
from Queen's University Belfast. Aisling thoroughly enjoys working one to one with individual volunteers and
with a keen interest in youth volunteering, developed a transition year programme for local secondary
schools.
Tricia Nolan is manager of South Dublin County Volunteer Centre & Garda Vetting Liaison for the Volunteer
Centre Network. Tricia has been with the centre since it's foundation in 1998. Tricia has been instrumental
in driving forward the development of a national infrastructure for volunteering having being a founder
member and chairperson of Volunteer Centres Ireland. Tricia sat on the national committee on volunteering
from 2000 - 2002 and was part of the subcommittee tasked with writing "tipping the balance" which laid the
foundation for the present volunteering infrastructure in Ireland. Alongside her work in the volunteer centre,
Tricia is also heavily involved in volunteering.
National Volunteer Management Conference 2014
Behind Ireland’s thousands of volunteers lie the equally dedicated individuals and organisations responsible for their
recruitment, training, support, and management. These are the people that can inspire volunteers and enable an
environment where volunteering can thrive. These are the people that inspire volunteers and enable an environment
where volunteers thrive. Join your peers, colleagues and leaders in the field of volunteer management for a day of
professional development, networking and informative, thought-provoking workshops.
Who should attend?
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Groups and organisations (large and small) currently involving volunteers or those thinking of involving volunteers.
Individuals (paid or unpaid) working directly with volunteers or who are responsible for managing volunteers.
Anyone looking to gain an in-depth understanding of best practice in volunteer management.
Pricing and registration
Tickets can be purchased online with American Express, Mastercard, Visa or Visa Debit card.
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Early Bird (Until 19th September)
Standard Rate (From 20th September – 31st October)
Latecomer Rate (After 1st November)
€ 60
€ 65
€ 75
Ticket price (plus administration fees) includes a light buffet lunch & refreshments. Go to www.nvmc2014.eventbrite.ie to register and
select your preferred workshops.
The organisers
Volunteer Ireland is the national volunteer development agency in Ireland and a representative and support body for over 20 Volunteer
Centres in Ireland. Volunteer Ireland works to inspire, promote, support and celebrate voluntary activity in Ireland.
Conference supporter
Since being established in 1998, BHP Insurances has worked closely with not-for-profit groups and associations. BHP Insurances
have a dedicated, professional team serving this client base. Their clear understanding of the work of the groups and the
requirements of the not-for-profit sector allows them to provide the best cover available at competitive premiums.
Venue details
Dublin Castle Conference Centre is located in the Upper Castle Yard, Dublin Castle, off Dame Street, Dublin 2. The Entrance to
Dublin Castle is on Cork Hill / Castle Street. Turn right inside the Upper Court yard and the entrance is on your right.
Access
Intercity Trains
Heuston Station is for rail services from the South and West while Connolly Station is for services from the North West, South East
and Northern Ireland. The Luas (Tram) links both train stations to the Jervis Luas Stop. www.irishrail.ie
Luas (Tram)
The nearest Luas stop is at Jervis (Red line) a 7 minute (500m) walk from the conference venue. You can take the Luas from Connolly
or Heuston Train Stations. You can park at the Luas Park & Ride facilities at Red Cow or Heuston Station and take the Luas to Jervis.
www.luas.ie
Dublin Bus
Routes serving Dame Street include: 123 towards Walkinstown, 13 towards Grange Castle, 40 towards Liffey Valley, 747 Towards
Heuston Rail Station, 150 towards Fleet Street, 54a towards Pearse St. 56a towards Ringsend Road. Full details can be found on
www.dublinbus.ie
Car Parking
The nearest car park is available at Q-Park Christchurch on Werberg Street (Behind Jurys Inn) €12.50 day rate booked online. Other
close by car parks are at Drury Street and Trinity Street (Opposite the Central Bank on Dame Street) and Fleet Street Car Park.
Accommodation
If you are seeking overnight accommodation in Dublin please be aware that the Web Summit event is at the same time and
accommodation in Dublin City may be limited.
www.volunteer.ie
#nvmc2014