1. business and industrial

Digi Enterprise Support
Customizable Offerings Tailored to Your Unique Needs
From advance replacements to development support and RF Consulting, Digi offers a
complete suite of support services to fit your organization’s needs and preferences.
Our unwavering goal: to provide you with professional, timely, expert support services
to ensure optimal performance of your Digi solutions.
A Complete Range of
Standard Support Services
When you need no-compromises performance, you need a partner who’s with you every step of the way,
every minute of the day. Digi Enterprise Support is the annually renewable service that covers the devices and
applications you’ve deployed that must stay operational at all times.
Whether it’s installation, configuration or device troubleshooting, all Digi Enterprise Support customers have
unlimited access to Digi’s team of technical support engineers. Digi Enterprise Support customers enjoy priority
access to our support team (via email, customer portal or by phone) and receive responses typically within two
business hours. You can select from two options with your one-year Digi Enterprise Support subscription:
12x5 Business Hours Priority Support
24x7 Priority Support
Expert technical support is available 12 hours
Get round-the-clock coverage for your critical
a day during business working days.
devices and applications.
Digi Enterprise Support plans also include access to firmware and driver releases that contain feature
enhancements and bug fixes, access to knowledge bases and peer-to-peer support forums, and complete
product documentation.
www.digi.com
Extend Your Digi Enterprise Support
Subscription with These Optional Services
Advanced Replacements
If, at any time during your warranty period, should
Expert Support in Every Area
your hardware fail, Digi will send a replacement unit via
prepaid overnight shipping.
Dedicated Support Staff
Tap the expertise of a dedicated Digi support engineer
to contact when you have questions and need fast
resolutions. Your dedicated support engineer takes the
time to learn about your solution, so they can assist with
quick and effective problem resolution. Our support
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Hardware Support
Software Support
Development Support
Consulting
Training
engineers also work closely with their counterparts in
Etherios Design Services to support any application you
develop. Digi support staff assist with any issues that
arise when using that application, including bugs or
feature enhancements.
Development Support
RF Architecture Review and
Consultative Services
Let Digi experts help you design and optimize a robust
RF network or troubleshoot difficult architectural
With Digi Development Support, you can get
problems. These services include our XBee® K-Node to
expert help during regular business hours for your
test a deployment up to 1,000 devices in a variety of
programming challenges and questions related to
configurations within a controlled environment.
Digi products. This expert support can dramatically
Or, Digi can configure a ConnectPort® gateway to test
shorten your time-to-market and minimize design risks.
your Python™ application or simply to have external
Development Support covers support for features like
access to the nodes for testing purposes. We simulate
Device Cloud by Etherios™ web service programming,
distances, line breaks, node failures, bad data, and other
code debugging/review and API assistance for any Digi
conditions to help ensure you have the most robust
product or development kit.
network setup.
Training
RF Site Survey
Digi/Etherios training can shorten your development
Digi engineers come out to your site to analyze and
cycle while giving your team a stronger foundation on
explain the RF challenges you may face. Our experts
our products, implementation issues and innovative
will learn about your solution requirements, create a
solutions. We customize every training engagement
site-survey map and recommend solutions—including
to meet your exact needs. You can take classes
products, antenna placements and more. You get a
through convenient web sessions, at your facilities
complete written report detailing the findings and
or at Digi’s offices.
recommendations.
For more information on how to gain unlimited access to Digi’s team
of technical support engineers, visit www.digi.com.
877-912-3444 I 952-912-3444
© 2014 Digi International Inc.
All rights reserved. Digi, Digi International, the Digi logo, ConnectPort, Device Cloud by Etherios and XBee are trademarks or registered
trademarks of Digi International Inc. in the United States and other countries worldwide. All other trademarks are the property of their
respective owners. All information provided is subject to change without notice.
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