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Toyota Extra Care
Extended Factory Warranty
Terms and Conditions
Preparation date: 1 April 2012
toyotaextracare.com.au
Contents
Introduction
Welcome to Toyota Extra Care Extended
Factory Warranty
Introduction1
Welcome to Toyota Extra Care
Extended Factory Warranty
1
Important legal notice
1
Terms and Conditions of our agreement
Your warranty has been designed to extend your
factory warranty cover and give you complete peace
of mind.
2
Terms and Conditions
2
The privacy of your personal information
2
Commonly used words or expressions
2
Your obligations under this warranty
3
Approval for warranty repairs
3
Your warranty period
3
What your warranty covers
3
What we pay
4
Helpful Benefits
4
1. Towing expenses
4
2. Quality guarantee
4
3. Consumable items
4
Toyota Genuine Parts
4
What this warranty does not cover
4
When we may refuse a claim
5
Claiming under this warranty
5
How to make a claim
5
What you must not do
5
Additional Terms and Conditions
5
Cancelling your warranty
5
Please make sure you understand the cover this
extended warranty provides, including its limitations,
and your obligations to:
–– have your vehicle serviced in accordance with
the requirements set out on page 3 of this
document; and
–– have any repairs under this warranty duly authorised
by the Toyota Extra Care Administrator.
If there is anything you’re unsure of, or to find out
more about our insurance, warranty and finance
products, simply call us on 137 200 or visit
toyotaextracare.com.au
Whatever your warranty, insurance or financial needs,
we’re here for you.
Important legal notice
The Toyota Extra Care Extended Factory Warranty is
issued by Toyota Motor Corporation Australia Limited
ABN 64 009 686 097 (TMCA), of 155 Bertie Street,
Port Melbourne VIC 3207, phone (03) 9647 4444
email [email protected] and is
administered by Toyota Finance a division of Toyota
Finance Australia Limited ABN 48 002 435 181,
Australian Credit Licence 392536 on behalf of TMCA.
To obtain a claim form and for further information
regarding this warranty or any of our products, please
contact Toyota Finance by:
–– calling 137 200;
–– emailing [email protected];
Transferability6
Repairer instructions
6
Contact details
6
–– visiting our website at toyotaextracare.com.au; or
–– mailing us at Toyota Extra Care, Locked Bag 980,
Milsons Point NSW 1565.
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure.
The benefits given to you by this warranty are in
addition to the other rights and remedies you as
a consumer have under law in relation to the goods
and services to which this warranty relates.
1
Terms and Conditions of our
agreement
Commonly used words or expressions
The following words have a specific meaning in
these Terms and Conditions:
Terms and Conditions
Your Toyota Extra Care Extended Factory Warranty
agreement consists of two parts:
Approved repair means a repair or replacement authorised by
the Toyota Extra Care Administrator.
–– The warranty certificate;
Authorised Repairer means a repairer recommended or
approved by the Toyota Extra Care Administrator.
–– This Terms and Conditions booklet.
Authorised Toyota Dealer means a Dealer appointed by
Toyota to sell for and on behalf of Toyota, new Toyota vehicles.
This Terms and Conditions booklet sets out the terms,
conditions and limitations that apply to your Toyota
Extra Care Extended Factory Warranty. Please read
this document carefully so that you understand what
is covered and what is not covered. If you do not
understand which items are covered or not covered,
please contact us – our contact details are printed on
page 6 of this booklet.
Dealer statutory warranty means the warranty required by
law to be provided by the Dealer at the time you purchased
the vehicle.
Extended warranty period means the period described in the
section titled “Your warranty period” on page 3.
Fails, failed or failure means the inability of any covered
component to satisfactorily perform its intended function,
but excludes reduction in operating performance due to wear
and tear consistent with its age and distance travelled.
Note that your Toyota Extra Care Extended Factory
Warranty agreement is an important document and you
should keep it in a safe and accessible place. All pages
are numbered, and if any pages are missing you should
contact us for a replacement.
Helpful Benefits means the additional benefits under this
warranty, which are described in the section titled “Helpful
Benefits” on page 4.
Market value means our determination of the value of your
vehicle immediately prior to the event that leads to a claim
under this warranty. Our determination will take into
account such things as your vehicle’s age, condition and
kilometres travelled.
The privacy of your personal information
The personal information you have provided in relation
to your Toyota Extra Care Extended Factory Warranty,
and other personal information provided by you in
connection with the administration of your warranty,
is collected by Toyota Finance on TMCA’s behalf for
purposes related to the provision and administration
of your warranty and for associated planning, product
development and research purposes.
Owner’s documentation means the owner’s manual and
warranty and service book provided by Toyota in relation to
the vehicle.
Repair, replace or replacement means to make good, to
acceptable working condition, using parts of a like kind and
quality. Parts used to repair your vehicle may be genuine new
or guaranteed reconditioned. Where genuine parts are not
available in Australia or where non-genuine parts have been
fitted after purchase, replacement parts will be of a similar
type and quality to those used in your vehicle, taking into
account its age and distance travelled.
TMCA and Toyota Finance may provide your information
to their related companies, the Dealer named in the
contract or to third parties engaged by Toyota Finance
in connection with the purposes referred to above.
Selling Dealer means the Authorised Toyota Dealer who sold
you the vehicle and this warranty.
Toyota component means any component or part of the
vehicle including components authorised and marketed by
Toyota as accessories, provided such accessories are fitted at
the time the vehicle first entered service as a new vehicle and
includes any Toyota Genuine Accessories fitted after vehicle
delivery, but within the Toyota new vehicle warranty period.
TMCA and Toyota Finance may also use your
information for marketing purposes. If at any time
you no longer wish to receive marketing material from
TMCA or Toyota Finance, please contact us by calling
Toyota Finance Customer Service on 137 200 or writing
to us at PO Box 1354, Macquarie Centre NSW 2113.
You can access personal information TMCA or Toyota
Finance holds about you by contacting us on the above
number or at the above address. Further information
about our policy on privacy and personal information
handling can be found on toyotaextracare.com.au
Toyota Extra Care Administrator or Administrator means
Toyota Finance, a division of Toyota Finance Australia Limited
ABN 48 002 435 181, Australian Credit Licence 392536. PO
Box 1354, Macquarie Centre NSW 2113.
Toyota new vehicle warranty means the vehicle warranty set
out in the owner’s documentation supplied with the vehicle.
Vehicle means the vehicle manufactured and/or marketed by
Toyota and described in the warranty certificate.
Warranty or Toyota Extra Care Extended Factory Warranty
means this warranty contract consisting of the warranty
certificate and these Terms and Conditions.
We, Our, Us or Toyota means Toyota Motor Corporation
Australia Limited ABN 64 009 686 097.
You or Your means you, the purchaser of the vehicle and any
subsequent person to whom this warranty is transferred in
these Terms and Conditions.
2
Your obligations under this warranty
Your warranty period
This warranty is designed to replace or repair
any Toyota components defective in material or
workmanship which fail under normal operation and
use during the extended warranty period.
Your warranty will apply for defects that arise
during the warranty period specified in your
warranty certificate.
The warranty will commence the later of:
It is a condition of this warranty that your vehicle must
be maintained to the manufacturer’s recommendations
by an Authorised Toyota Dealer or licensed motor
vehicle repairer. These servicing requirements are
outlined within your owner’s documentation.
1. the date of issue as stated in the warranty
certificate; or
2. the date that the Dealer statutory warranty
expires; or
You should keep evidence of how and where your
vehicle has been serviced, as it will help to minimise any
delay in processing your claim.
3. the date that the Toyota new vehicle
warranty expires.
Please note that if your vehicle is inadequately
maintained we may refuse your claim.
1. the date the term in months shown on your warranty
certificate has elapsed from the date the warranty
commenced; or
The warranty will end the earlier of:
Approval for warranty repairs
2. when the vehicle has travelled the distance since
new, as noted on your warranty certificate.
All repairs made under this warranty require
the express approval of the Toyota Extra Care
Administrator, who can be contacted on the number
printed on page 6 of this booklet. Apart from selling
and issuing this warranty, your Selling Dealer is not
authorised to act as the agent for us or the Toyota
Extra Care Administrator or to bind any party to any
arrangement with you.
What your warranty covers
We warrant that within the extended warranty
period we will repair or replace free of charge any
Toyota component found to be defective in material
or workmanship under normal operation and use in
Australia, with the exception of any item listed under
“What this warranty does not cover” on page 4.
If your vehicle fails and needs to be repaired outside the
Toyota Extra Care Administrator’s normal office hours
and cannot be approved before repairs are carried out,
you must contact the Administrator as soon as possible
after they re-open if you want to claim for the repairs
under this warranty.
3
3. Consumable items
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure.
We will pay to replace any consumable items if they
require replacement due to the failure of any other
Toyota component covered by this warranty.
Toyota Genuine Parts
Every Toyota Genuine Part is designed and constructed
to original manufacturer’s specifications for maximum
performance, longevity and perfect fit. Under this
warranty all Toyota Genuine Parts are warranted for
the balance of the Toyota new vehicle warranty or
carry a 12 month unlimited kilometre Toyota warranty,
whichever is the greater.
The benefits given to you by this warranty are in
addition to the other rights and remedies you as a
consumer have under law in relation to the goods
and services to which this warranty relates.
What we pay
Any Toyota Genuine Parts, fitted during the Toyota new
vehicle warranty are covered under this warranty for
the extended warranty period.
If we approve your claim, we may choose, at our option,
to pay the reasonable cost of either repairing or
replacing those Toyota components. Replacement parts
will be of a similar type and quality to the other Toyota
components of your vehicle, taking into account its age,
condition and distance travelled.
What this warranty does not cover
This warranty does not cover the
following items:
The most we will pay under this warranty for repairing
or replacing Toyota components during the extended
warranty period is limited to the market value of the
vehicle as at the date of repair.
–– consumable items that have a limited working life,
such as those recommended for regular replacement
within the owner’s documentation, including but not
limited to:
Helpful Benefits
–batteries;
–
Your warranty also provides you with a
number of other helpful benefits to ease
the inconvenience of a failure:
–tyres;
–
–– filters;
–– hoses; or
1. Towing expenses
–– brake pads and linings,
We will pay for the reasonable costs you incur in towing
your vehicle to the nearest Authorised Toyota Dealer
or licensed repairer should towing be required for the
purpose of carrying out an approved repair.
–– unless these items are found to be defective in
materials or workmanship or fail in circumstances
referred to in clause 3 of “Helpful Benefits” on
this page.
You must also ask the Authorised Toyota Dealer
or licensed repairer to tell the Toyota Extra Care
Administrator if you had your vehicle towed, so that
they can authorise your claim for towing expenses.
–– the costs of normal maintenance or service. This
includes adjustments to your vehicle that are part of
the scheduled servicing recommended by Toyota as
described in the owner’s documentation;
–– any vehicle adjustments or replacements
necessary to maintain roadworthiness, insurance
or registration, unless they result from defective
Toyota components or faulty workmanship in
Toyota components;
The most we will pay for such towing expenses during
the extended warranty period is $500 (inc. GST).
2. Quality guarantee
If your vehicle suffers a failure during the extended
warranty period, then any authorised repairs made
under this warranty will be covered for the remaining
extended warranty period.
–– superficial damage, such as cosmetic or surface
corrosion from stone chips or scratches in the paint;
–– any consequential loss, expense, damage or liability,
including loss of time or convenience, or a reduction
in the value of your vehicle;
4
–– (or anyone using your vehicle or acting with your
consent) intentionally damage your vehicle causing
component failure;
–– repairs to or replacement of components (including
Toyota components) while they are covered by any
other warranty or guarantee, including:
–– Toyota new vehicle warranty;
–– do not follow the requirements for “Claiming under
this warranty” on this page;
–– Toyota recall campaigns; or
–– fail to provide us with accurate information; or
–– a repairer’s warranty or guarantee.
–– make or attempt to make a fraudulent claim.
–– Dealer statutory warranty;
–– any Toyota component that fails outside
the extended warranty period.
Claiming under this warranty
Your warranty does not cover parts that
fail because:
How to make a claim
–– you have neglected to properly maintain and service
your vehicle;
As soon as possible after a failure that you feel might be
covered by this warranty, you must:
–– your vehicle has been fitted with non-genuine parts,
not made or supplied by Toyota;
–– take reasonable steps to prevent further damage to
your vehicle;
–– your vehicle has been modified from Toyota
factory specifications (for example, conversion
to LPG operation, addition of a turbocharger, or
installation of oversize pistons or valves), unless the
modifications are Toyota approved and installed;
–– take your vehicle to the Selling Dealer or, if this is not
possible, to the closest Authorised Toyota Dealer or
licensed motor vehicle repairer.
–– your vehicle is vandalised, abused, raced or used in
any other competition; or
Before any work is done to your vehicle, you must
ask the Selling Dealer, Authorised Toyota Dealer or
licensed motor vehicle repairer to read the Repairer
instructions on the next page of this booklet and
to contact the Toyota Extra Care Administrator for
claim authorisation.
–– of corrosion, electrolysis or rust.
A claim form can be obtained by:
Your warranty does not cover the failure
of any Toyota components where your
vehicle is being used or has been used in
circumstances other than normal operating
conditions, for example:
–– downloading one from toyotaextracare.com.au;
–– of acts of nature (for example, bushfire, earthquake,
thunderstorm, hail, flood);
–– emailing [email protected]; or
–– calling 137 200.
–– as a rental vehicle, except where use as a rental
vehicle has only occurred prior to the extended
warranty period;
The expense associated with making a claim under this
warranty is not covered by this warranty. This means
that you must bear the expense of making a claim,
including contacting the Administrator.
–– as a taxi;
What you must not do
–– as a driving school vehicle;
Do not have your vehicle repaired, nor authorise repairs,
unless we have expressly approved repairs by the
Authorised Repairer.
–– as a courier vehicle or for mail delivery;
–– as a police, security or emergency vehicle; or
Additional Terms and Conditions
–– on mining sites.
When we may refuse a claim
Cancelling your warranty
You may cancel your warranty at any time by
writing to the Toyota Extra Care Administrator
requesting cancellation.
Your warranty is designed to protect you against Toyota
components which fail under normal operation and use.
Accordingly we may refuse a claim if you:
We may also cancel your warranty where you have
not fully complied with the Terms and Conditions of
the warranty.
–– fail to service your vehicle in accordance with
your service requirements set out on page 3 of
this document;
–– fail to take reasonable care to protect and maintain
your vehicle;
5
Transferability
Once repairs are completed, the Authorised Repairer
must forward a tax invoice to the address below for
payment. Tax invoices must be addressed to the
Toyota Extra Care Administrator and include the
following information:
Only you are entitled to make a claim or receive a benefit
from your warranty.
At the sole discretion of the Toyota Extra Care
Administrator, we may permit you to transfer your
warranty upon sale of the vehicle to the purchaser.
The warranty cannot be transferred if you sell your
vehicle to or through a motor Dealer or trader. This
does not affect your rights or entitlements otherwise
available at law.
1. Toyota Extra Care authorisation number;
2. Vehicle registration number;
3. Customer’s name in full (include ABN if a company);
4. Odometer reading;
A transfer form can be obtained by:
5. Breakdown of repair costs, detailing parts, labour
and GST content;
–– downloading one from toyotaextracare.com.au;
6. Copies of any sublet repair invoice (when requested);
–– emailing [email protected]; or
7. Name, address and ABN of the Authorised
Repairer; and
–– calling 137 200.
8. Date of issue.
Repairer instructions
Contact details
Do not commence repairs unless authorised
by the Toyota Extra Care Administrator.
For information regarding any of our products:
Please contact the Toyota Extra Care Administrator on
137 200 and advise them that you wish to make a claim
under the warranty.
Phone:
137 200
Email:
[email protected]
A claim form can be obtained by:
Mail:
Toyota Extra Care
Locked Bag 980
Milsons Point NSW 1565
–– downloading one from toyotaextracare.com.au;
–– emailing [email protected]; or
Web:
–– calling 137 200.
toyotaextracare.com.au
If the claim is authorised, the Toyota Extra Care
Administrator will approve repairs and issue a repair
authorisation number.
Toyota Extra Care Extended Factory Warranty is administered by Toyota Finance, a
division of Toyota Finance Australia Limited ABN 48 002 435 181, Australian Credit
Licence 392536.
6
Toyota Extra Care
Locked Bag 980
Milsons Point NSW 1565
Phone 137 200
TEC036D (03/2013)