Paris Road Show Presentation November 12, 2014 Fredrik Strand, President and CEO Milena Hæggström, Head of Investor Relations Contents ° Business and strategy ° Market overview ° Financials and guidance ° Appendix Business and strategy Caverion in brief Caverion designs, builds, operates and maintains user-friendly and energy-efficient solutions for buildings, infrastructure and industrial plants. Revenue by country Sweden 26% Key figures in 2013 Revenue Finland 21% 2,544 Norway 20% EUR million Germany 18% Austria 6% EBITDA Denmark 5% 70.9 Other countries 3% EUR million (2.8% of revenue) Personnel by country EBIT Finland 27% 61 Sweden 22% EUR million Norway 20% EBIT 49.4 EUR million (1.9% of revenue) Germany 14% 2.2% of revenue Austria 4% Personnel Denmark 6% 17 673 Other countries 7% Revenue based on the Group company location Caverion 4 Company Presentation November 2014 at year’s end 2013 figures: 1-6/2013 carve-out + 7-12/2013 actual. Moving from financial holding to coherent service and project corporation Finland Our roots Sweden Norway Estonia Denmark Germany Latvia Russia Lithuania Austria Poland The Czech Republic Romania Caverion Corporation (2013) YIT (1912) Huber Oy (1879) Calor AB (1898) ABB building systems (1988) caverion GmbH MCE AG (2007) building systems (1989) M+W Zander (1998) | Meissner + Wurst (1912) | Krantz (1882) | Zander (1950) | Stangl KG (1929) MAB Anlagenbau Austria GmbH | Rohr- und Heizungsbau GmbH (1955) | Voest-Alpine MCE Austria | Allmänna Ingeniörsbyrån (1901) | Carl Christensen & Co. Brdr. Petersens Eftf. A/S | Gerdes & Wesenberg | Monies & Andersens Eftf | E. Rasmussen/ER Electric A/S (1907) | EB Installasjon (1988) Asea Brown Boveri (1987) | Asea Per Kure AS (1897) | A/S Norsk Elektrisk & Brown Boveri (1908) Elektro Union National Industri (1917) | Elektrisk Bureau AS (1882) | Frognerkilens Fabrikk Norsk Elektrisk Aktielag (1873) Caverion 5 AS Norsk Viftefabrikk (1932) | Elmek (1990) | Emico AS (1992) | Tehsistem SIA (2001) Megatrends in the market support our long-term strategy Increasing technology Improving energy efficiency Growing digitalisation Fragmented market Technology in buildings currently account for 40 60% of building costs Tightening legislation relating to energy efficiency All technologies in buildings have an IP address. A lot of small companies in the market Integrated technologies require multi-discipline expertise Maintenance is increasingly based on preventive measures as well as on actual needs and conditions. Caverion 6 In 2020, all new buildings are required to be on a passive house level (almost self-sufficient energy-wise) Increasing demand for energy-efficient solutions also for existing buildings Demand for remote monitoring is increasing. Extensive services a competitive advantage especially in large projects 10,000 buildings currently under Caverion’s remote control. Growth potential especially in Germanspeaking areas Life cycle view is included in everything we do ° ° ° We understand the complexity of building technologies and industrial processes. We have technical and management skills in all disciplines throughout the life cycle. We manage the life cycle - from individual technologies to advanced total solutions - and decrease the costs related to the property. Caverion 7 Company Presentation November 2014 Energy Maintenance Investment Managed Operations Managed Technical Life Cycle Maintenance The life cycle model decreases the costs related to the property and related processes Project Execution Project Advisory Management Services Design & Engineering Client benefits o o o o Functionality and safety Sustainability Energy and cost efficiency Process efficiency Vision We are a leading European provider of advanced and sustainable life cycle solutions for buildings and industries. We design, build, operate and maintain user-friendly and energy-efficient solutions for buildings, infrastructure and industrial plants. Mission Financial Targets 2016 Strategic focus areas Profitability (EBITDA) over 6% of revenue Average annual revenue growth > 10% Negative working capital Increasing profits Strong growth Innovative and advanced solutions Strong company image Excellent leadership Operational excellence Step ahead + Cooperation + Responsibility + High performance Values Caverion Clear implementation plan to reach 2016 targets Strong company image Market Offer ° ° ° ° ° ° ° Advisory Services Design & Engineering Services Project Management Project Execution Managed Life Cycle Managed Operations Technical Maintenance Excellent Leadership Caverion 9 Company Presentation November 2014 Operational excellence Enables profitable growth Delivering on growth and profitability 04 Reach 03 Create 02 Build 01 Fix Increasing profits – Demerger and restructuring Caverion 10 Company Presentation November 2014 Operational excellence – Developing internal processes and harmonization Excellent leadership – Lean organization and winning team Innovative and advanced solutions – Developing business mix Strong growth – Back on track Operational excellence – Most efficient service company Innovative and advanced solutions – Strong own concepts and capabilities in both projects and services Strong company image Our integrated offering for life cycle solutions Advisory Services Design & Engineering Services Project Management Project Execution Technical Maintenance Public Industry Real estate owners and developers Value proposition for each client segment Commercial view for each service area Real estate users General contractors Disciplines Caverion 11 Company Presentation November 2014 Managed Operations Managed Life Cycle Delivering on growth and profitability improvement 1. Megatrends in the market support our longterm strategy Caverion 12 Company Presentation November 2014 2. Our competitive edge is built on life cycle solutions 3. Clear implementation plan to reach 2016 targets Market overview A leading service company in building systems and industrial services in Europe EUR million Market share 1. Bravida 843 14.3% 7.3% 2. Imtech 690 11.7% 100 1.9% 3. Caverion 666 11.3% 4. Consti 79 1.5% 4. Midroc Electro AB 212 3.6% 5. Saipu 40 0.8% 5. Goodtech 200* 3.4% Denmark EUR million Market share EUR million Market share Sweden 1. Caverion 547 10.5% 2. Are Talotekniikka 377 3. Imtech (EMC) Finland EUR million Market share 1. Caverion 516 5.8% 1. Kemp & Lauritzen 268 7.1% 2. Gunnar Karlsen 287 3.2% 2. Wicotec Kirkebjerk 162 4.3% 3. Bravida 262 2.9% 3. Bravida 157 4.1% 4. Oras 166* 1.9% 4. Caverion 140 3.7% 5. OneCo AS 130 1.5% 5. Lindpro 112 2.9% Germany EUR million Market share EUR million Market share 1. Bilfinger FS** 1,132 2.9% 1. Ortner 445 8.1% 2. Imtech 968 2.5% 2. Caverion 148 2.7% 3. Strabag PFS*** 872 2.3% 3. Alpine Energie 145 2.6% 4. SPIE 592 1.5% 4. Cofely 130 2.4% 5. Caverion 458 1.2% 5. Stolz 90 1.6% Norway *) 2012 figure Caverion 14 **) Facility Services Austria ***) Property and Facility Services Company Presentation November 2014 Text Caverion has strong market Text position in all key operating Text countries 1 1 3 4 5 2 Revenue by business area Revenue by clients Service and maintenance 55% Other clients 75% Projects 45% Industry 25% Caverion has strong growth potential in fragmented European markets Company revenues in 2013 (EUR million) GDF Suez Energy Services* 14,700 Vinci Energies ** Size of the European building systems market in Caverion’s operating countries (EUR billion) 5.2 8.9 9,248 28.7 5.9 Bilfinger SE*** 6,309 Royal Imtech 4,945 SPIE 4,563 Caverion Bravida Strabag Property and Facility Services Alpiq Intec 3.6 2,544 1,211 955 836 Source: Company information, Caverion. **) 59% of 2013 revenue comes from France ***) Includes Industrial and Building & Facility segments 15 5.5 2,489 *) 51% of 2013 revenue comes from France Caverion 8.5 38.4 8.8 MITIE 2.0 (Baltics) 3.8 Company Presentation November 2014 Source: Market size calculations based on Euroconstruct (June, 2014) market volumes. Market outlook for Caverion’s business in 2014 Service and maintenance Projects Caverion view Service and maintenance Sweden o Growth opportunities favorable in all of Caverion’s divisions. o The demand for life cycle solutions is expected to increase. Finland Norway Projects Germany o Austria New investments in building systems expected to increase slightly. o Denmark Positive signs can be seen. Overall changes in the operating environment due to growing uncertainty over the general marcoeconomic development and mounting geopolitical tensions have led to some expected cautiousness in project start-ups and service demand during the rest of the year. Source: Euroconstruct, June 2014 Caverion 16 Company Presentation November 2014 Financials and guidance Targeting average annual growth in revenue of > 10% by the end of 2016 ° Group revenue EUR million 1–12/12: 2,803 12/13: 2,544 7181-6/12: X,XXX748 665 673 653 608 688 595 ° 591 588 567 ° Revenue breakdown by country Revenue by business area EUR million 9/2014 488 Service and maintenance 54% (1 9/2013: 55%) 428 399 379 383 339 334 359 (-12%) (-4%) (-11%) (7%) 108 98 100 90 (-10%) (-9%) Sweden Finland Norway Germany 9/13 Caverion 18 In January September, revenue increased in Germany by 7% compared to the previous year, due to improved order backlog in 2013. In Sweden and Norway, revenue decreased mainly due to increased selectiveness in projects. Changes in foreign exchange rates decreased Group revenue by EUR 53.5 million in January September. Company Presentation November 2014 Austria 9/14 Denmark 48 50 (6%) Other countries Projects 46% (45%) Positive development in order backlog continues ° Order backlog increased by 6% from the end of September 2013 and by 2% from the end of June 2014. ° Changes in foreign exchange rates decreased the order backlog for 1 9/2014 by EUR 16.9 million compared to 9/2013 and increased it by EUR 6.5 million compared to 6/2014. Order backlog EUR million 1,470 1,429 3/12 Caverion 6/12 19 1,340 1,315 1,274 1,296 1,241 1,199 9/12 12/12 3/13 Company Presentation November 2014 6/13 9/13 12/13 1,335 3/14 1,350 1,379 6/14 9/14 Targeting EBITDA margin of over 6% by the end of 2016 o Turnaround of the Norwegian project operations has progressed well during Q3, according to plan. o The effect of non-recurring items impacting EBITDA was EUR -8.2 million in January September. EBITDA, EUR million EBITDA margin, % 12/12: 85.3 (3.0%) 25.6 12/13: 70.9 (2.8%) 26.3 25.3 23.6 23.3 21.5 12.9 3.5% 3.6% 4.0% 9.8 3.9% 3.7% 9.4 1.3% 1.5% 2.0% 3.8% 9.6 1.6% 2.1 0.4% Caverion 20 Company Presentation November 2014 Guidance published on July 14, 2014 repeated Revenue Caverion estimates that the Group’s revenue for 2014 with comparable exchange rates will remain at the previous year's level. EBITDA Caverion estimates that the EBITDA excluding non-recurring items for 2014 will remain at the previous year's level. In 2014 the targeted EBITDA level will be reached by o o o The potential changes in general macroeconomic environment may have an effect on Caverion’s business and customers. Caverion 21 Company Presentation November 2014 Improving the operational efficiency Growing the service and maintenance business Increasing the project business in Germany Improved cash flow Operating cash flow before financial and tax items o EUR million Rolling 12 months 114.8 108.5 101.3 o 105.4 90.1 o 20.5 11.1 7.2 4.1 -11.1 -11.2 3/13 Caverion 22 4 6/13 7 9/13 Company Presentation November 2014 10 12/13 1 3/14 4 6/14 7 9/14 o Cash flow (rolling 12 months) continued to improve Improved cash flow supported by more efficient management of working capital Target to reduce seasonality Continuous development and investment in technologies, processes and competences Positive progression towards reaching a negative working capital continues Working capital o Working capital, EUR million Working capital to sales, % (LTM) Working capital more stable and below last year’s level ° ° ° 128 120 ° 99 100 94 87 84 64 49 46 3% 3% 4% 3% 3% 4% 2% 3/12 4 6/12 7 9/12 10 12/12 1 3/13 4 6/13 7 9/13 3% 2% 10 12/13 1 3/14 4 6/14 ° Working capital decreased by 59% compared to 9/2013. ° Increase by EUR 3.4 million compared to 12/2013. 49 5% 2% 7 9/14 . Caverion 23 Company Presentation November 2014 Increased focus on managing working capital Cultural change Improved tools for invoicing Payment plans reviewed as a part of the tender approval process Low level of capital expenditure Continuous development and investment in technologies, processes and competences Capital expenditure (EUR million)* % of sales Capex in 2013 27.8 ° IT investments EUR 22.5 million, mostly demerger related (EUR 21.3 million) ° Other investments EUR 5.3m million 1.09% 12.6 Capex in 1-9/2014 ° IT investments EUR 8.1 million, mainly relating to development of common business processes in 2014 ° Other investments amounted to EUR 4.5 million 0.70% 6.1 1.5 6.6 0.21% 0.24% 2011 2012 0.06% 2010 2013 1-9/2014 *) Capital expenditures consist of investments in tangible (property, plant and equipment) and intangible assets, excluding acquisitions. Caverion 24 Company Presentation November 2014 Balanced debt structure Debt maturity EUR million 92 53 25 2014 2015 2016 2 2 2017 2018 Interest rate type Loan portfolio (after hedges) o Loan portfolio total: EUR 173.4 million Banks 93% Fixed interest 47% Insurance companies 5% Others 2% Caverion 25 Company Presentation November 2014 Floating interest 53% o Average interest rate after hedges: 2.4% Financing position enables the implementation of the Group’s strategy Development of net debt EUR million 194 190 87 6/13 9/13 12/13 143 132 6/14 9/14 104 3/14 Liquidity reserve EUR 121 million Gross debt to net debt (Q3/2014) EUR million EUR million 54 42 Long-term borrowings 26 79 132 120 Caverion Unused credit facilities Short-term borrowings Company Presentation November 2014 Cash and cash equivalents Net debt 42 Cash and cash equivalents Dividend policy intact Dividend payout at least 50 per cent of the net profit for the period. o Dividend of EUR 0.22/share paid on April 2, 2014. o EUR 27.6 million in total (78% of the net profit in 2013) Caverion 27 Company Presentation November 2014 Appendix Key figures EUR million 1 9/14 9/13 Change 12/13 -5% 1,746.4 1,855.5 -6% 2,543.6 41.3 55.0 -25% 81.7 - 2.4 3.0 - 3.2 23.3 -8% 33.2 45.6 -27% 70.9 3.8 3.9 - 1.9 2.5 - 2.8 Earnings per share, basic, EUR 0.08 0.09 -13% 0.06 0.15 -59% 0.28 Working capital 49.4 119.9 -59% 49.4 119.9 -59% 46.0 20.5 11.1 84% 13.4 7.1 89% 108.5 131.6 190.1 -31% 131.6 190.1 -31% 86.5 17,329 18,016 -4% 17,346 18,174 -5% 18,071 Revenue EBITDA excluding non-recurring items EBITDA margin excluding non-recurring items, % EBITDA EBITDA margin, % Operating cash flow before financial and tax items Interest-bearing net debt, end of period Personnel, average for the period 9/14 7 9/13 Change 566.7 594.8 25.3 26.8 -5% 4.5 4.5 21.5 Comparative figures for 2013 are carve-out figures for the periods before the effective date of the partial demerger (June 30, 2013). Caverion 29 Company Presentation November 2014 17,263 employees at the end of September Employees by country at the end of September 2014 ° In Q3, we continued to develop a lean organisation and a winning team: ° ° ° ° Finland 28% ° Sweden 22% Talent management Career and organisational development Heads of divisions of Sweden and Germany appointed to Group Management Board Several appointments in Group functions and within the operating divisions Group-wide development projects to secure operational excellence on-going: Norway 17% ° Germany 14% ° Austria 4% Common operational model Common processes and integrated solutions Denmark 6% Other countries 9% Caverion 30 Company Presentation November 2014 ° Clear improvement in H-factor (work safety) Several large orders received in July September Henninger Tower, Frankfurt am Main, Germany As as a technical general contractor, Caverion is responsible for delivering the total technical soluton for the new residential building, housing more than 200 apartments in 40 floors. The building will utilise geothermal energy for heating and cooling, among others. ° ° ° ° ° Service areas: Design & Engineering Services, Project Management, Project Execution Disciplines: Heating & Sanitation, Ventilation, Electricity, Cooling, Security & Safety, Automation Contract value: EUR 33 million Size: ~77,000 m² Lifespan: 12/2014 late 2016 Caverion 31 Company Presentation November 2014 Henninger Tower Arendal police station, Norway A total technical solution for the new police station. The property will be built according to passive house standards. ° ° ° ° ° Service areas: Design & Engineering Services, Project Management, Project Execution Disciplines: Heating & Sanitation, Ventilation & Air Conditioning, Electricity, Security & Safety, Automation Contract value: EUR 3.2 million Size: ~5,700 m² Lifespan: To be completed in 7/2016 Several large orders received in July September Aquis Plaza shopping centre, Aachen, Germany Delivery of ventilation, air conditioning and sanitation systems, including advanced heat recovery systems, to the new shopping centre. Aquis Plaza Automobile manufacturer, Germany Ventilation and air conditioning systems for the expansion of an automobile factory. ° ° ° ° ° ° ° Service areas: Project Management, Project Execution Disciplines: Ventilation & Air Conditioning, Sanitation Contract value: EUR 5.5 million Size: ~30,000 m² Lifespan: To be completed in autumn 2015 Caverion 32 Company Presentation November 2014 ° ° ° Service area: Project Execution Disciplines: Ventilation & Air Conditioning Contract value: EUR 5.5 million Size: ~68,000 m² Lifespan: To be completed in 2/2015 Several large orders received in July September DZNE research premises, Bonn, Germany Valkea shopping centre, Oulu, Finland DZNE DZNE Electrical installations for the new shopping centre and the renovation of the existing property. The project also covers parking garage, office premises and covered pedestrian street. Installation of ventilation systems for the new premises of German Center for Neurodegenerative Diseases. Individualised solutions for each space and a highperformance heat recovery systems.The contract also includes technical maintenance for five years. ° ° ° ° ° ° ° ° Service areas: Project Execution, Technical Maintenance Disciplines: Ventilation Contract value: EUR 8.7 million Size: ~15,000 m² Lifespan: 6/2014 early 2016 ° Picture: wulf architekten GmbH Caverion 33 Company Presentation November 2014 Service area: Project Execution Disciplines: Electricity Contract value: EUR 3.5 million Lifespan: To be completed in 2016 Several large orders received in July September MTU Aero Engines, Munich, Germany MTU Aero Engines Service agreement for techical maintenance and managed operations covering all technical systems at MTU’s headquarters. Caverion will also identify and implement energy-saving measures for the property. ° ° ° ° ° Service areas: Technical Maintenance, Managed Operations Disciplines: Heating & Sanitation, Ventilation & Air Conditioning, Cooling, Electricity, Automation Contract value: Not disclosed Size: ~285,000 m² Lifespan: 7/2014 onwards Caverion 34 Company Presentation November 2014 Weberzeile shopping centre, Ried, Austria A total technical solution for the new shopping centre including an advanced heat recovery system for increased energy efficiency. ° ° MTU ° ° ° Service area: Project Execution Disciplines: Heating & Sanitation, Ventilation & Air Conditioning, Electricity, Security & Safety Contract value: Several million euros Size: 22,000 m² Lifespan: To be completed in summer 2015 Acquisitions have contributed to revenue growth through the cycle Group revenue EURRevenue, million EUR million 2,876 2,396 2,140 1,680 1,797 1,892 2004 2005 2006 2,803 2,544 2,353 2,125 1,021 678 2002 2003 2008 MCE AG Calor AB ABB Building Systems Acquisition period 2007 Integration and development 2009 2010 2011 2012 caverion GmbH Acquisition period Integration and development 2002-2009 figures based on official segment reporting, i.e. sum of building systems and industrial services related revenue figures of YIT, including also internal sales. 2010-2012 figures are external revenue figures based on Caverion’s carve-out segment reporting. 2013 figures: 1-6/2013 carve-out + 7-12/2013 actual. Caverion 35 Company Presentation November 2014 2013 M&A as a growth driver 50% of revenue growth over cycle from acquisitions M&A criteria o Good strategic fit • o o o Geographical coverage o Internal valuation always prepared o Key multiples analysed: • Business portfolio o EV/Sales • Customer sectors o EV/EBITDA o EV/EBIT o P/E o Payback time Complementary skills & resources Business culture Value creation potential o Profitability turn-around o Strong local market position Caverion Valuation criteria 36 Company Presentation November 2014 o Multiple levels vary depending on the target as well as market situation EBITDA development EBITDA (excl. EBITDA from other operations) 173 177 135 116 8.1% 132 123 7.4% 106 5.9% 6.4% 6.2% 71 EBITDA, EUR million 93 5.2% 76 4.6% 4.2% 3.3% 2004 2005 2006 2007 2008 2009 2010 2011 2012 3.0% EBITDA margin, % 2013 Note: Building Systems segment figures in YIT reporting; 2010-2012 official carve-out figures. 2013 figures: 1-6/2013 carve-out + 7-12/2013 actual. 2010-2013 EBITDA figures exclude EBITDA from other operations of EUR -6.1m, -7.1m, -7.4m and -5.0m respectively. EBITDA-% includes YIT Group internal sales for 2004-2009. Caverion 37 Company Presentation November 2014 33,860 shareholders on September 30, 2014 Owners by category by shares owned Largest shareholders Major shareholders on June 28,2013 Shares, pcs % of all shares Change after June, pcs Change, % 1. Structor S.A. 17,840,000 14.20 700,000 4.08 Nominee registered and non-Finnish holders 31% (June 30, 2014: 34%) 2. Antti Herlin and companies controlled by him 13,080,180 10.41 1,050,000 8.73 Households 22% (20%) 3. Varma Mutual Pension Insurance Company 4,845,561 3.86 0 0 4. Fondita funds 4,135,000 3.29 5. Ilmarinen Mutual Pension Insurance Company 3,904,444 3.11 62,000 0 1.52 0 6. Nordea funds 7. OP funds 3,819,760 3,806,176 3.04 3.03 170,095 -511,669 4.66 -11.85 8. Aktia funds 9. The State Pension Fund 2,088,012 1,570,000 1.66 1.25 350,000 20.14 10. Elo Pension Company 1,344,468 1.07 100,000 0 6.80 0 11. Ilkka Brotherus 12. Evli funds 1,304,740 923,913 1.04 0.74 0 0 0 0 13. Danske Invest funds 14. Etera Mutual Pension Insurance Company 15. Odin funds 16. Caverion Oyj 17. Säästöpankki funds 18. FIM funds 19. Föreningen Konstsamfundet rf 839,685 757,446 526,311 507,155 506,052 478,511 423,002 0.67 0.60 0.42 0.40 0.40 0.38 0.34 -305,000 0 0 -26.64 0 0 501,518 0 140,000 0 0 41.36 0 20. Foundation of Brita Maria Renlunds minne 412,000 0.33 0 0 20 largest, total 63,112,416 All shares 125,596,092 Caverion 38 Company Presentation November 2014 50.25 100.00 General government 11% (11%) Financial and insurance corporations 14% (14%) Non-profit institutions 6% (6%) Non-financial corporations and housing corporations 17% (15%) A total of 33,860 shareholders (June 30,2014: 33,134) Caverion’s Board of Directors Re-elected by the AGM on March 17, 2014 Henrik Ehrnrooth (b. 1954) M.Sc. (Forest economics), B.Sc. (Econ.) Chairman of the Board Share ownership: 17,840,000* Independent of company: Yes Independent of owners: No Ari Lehtoranta (b. 1963) M.Sc. (Eng.) Vice Chairman of the Board President and Chief Executive Officer of Nokian Tyres plc Share ownership: 0 Independent of company: Yes Independent of owners: Yes Anna Hyvönen (b. 1968) Lic. Tech. Executive Vice President, Finland & Baltics, Ramirent Plc Share ownership: 0 Independent of company: Yes Independent of owners: Yes Eva Lindqvist (b. 1958) M.Sc. (Eng.), MBA Professional board member Share ownership: 1,500 Independent of company: Yes Independent of owners: Yes Michael Rosenlew (b. 1959) M.Sc. (Econ.) Managing Director of Mikaros AB Share ownership: 0 Independent of company: Yes Independent of owners: Yes *) Henrik Ehrnrooth holds indirectly with his brothers Georg Ehrnrooth and Carl-Gustaf Ehrnrooth a controlling interest in Structor S.A., the largest shareholder of Caverion Corporation. Caverion 39 Company Presentation November 2014 Caverion Group Management Group key executives Fredrik Strand Antti Heinola Merja Eskola President and CEO CFO Human Resources Sakari Toikkanen Päivi Alakuijala Juhani Pitkäkoski Group Development & Support Marketing & Communications Mergers & Acquisitions Business area executives Division executives Ulf Kareliusson Project excellence Sweden Norway Matti Malmberg Werner Kühn Jarno Hacklin Service efficiency Germany Finland Manfred Simmet Peter Rafn Austria Denmark Erkki Huusko Industrial Services Caverion 40 Knut Gaaserud Karl-Walter Schuster Company Presentation November 2014
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