1. No category

License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
AIRPORTS AUTHORITY OF INDIA
Tiruchirappalli International Airport, Trichy – 620 007
Phone: 0431- 2341810, 2340551 EXTN – 304 & 342FAX: 0431-2341812
Cost of E-tender Document Rs. 5,000/-[Including S.T]
Tender Document No.AAI/TR/Comml/ Exe. Lounge/ ET 26/2014
SUBJECT: NOTICE INVITING E-TENDER FOR AWARD OF LICENSE FOR EXECUTIVE LOUNGE
AT DEPARTURE AREA AT TIRUCHIRAPPALLI INTERNATIONAL AIRPORT, TRICHY.
01
Index
1 Page
02
Notice Inviting E-Tender
3 pages
03
General Information & Guidelines
3 Pages
04
Special Terms & conditions
1 Pages
05
Licensee Agreement
4 Pages
06
Schedule of Premises
1 Page
07
General Terms & Conditions
6 Pages
08
Acceptance of AAI’s terms & Conditions
1 Page
09
Exist Clause
1 Page
10
E-Tendering guidelines to the bidders
2 Pages
Page 1 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
AIRPORTS AUTHORITY OF INDIA
Tiruchirappalli International Airport, Trichy – 620 007.
Phone: 0431-2341810, 2340551 Extn: 304 & 342 FAX: 0431- 2341812
No: AAI/TR/Comml/Exe. Lounge/
Date: 11.11.2014
NOTICE INVITING E-TENDER
1. E-Tender is hereby invited for granting license for the following facility at
Tiruchirappalli International Airport.
Name of the Facility with
location
License for Executive Lounge
at
Departure
Area
at
Tiruchirappalli
International
Airport, Trichy
*
Earnest
Money
Deposit
Rs.1,00,000/(Rupees One Lakh
only).
Minimum Reserved License Fee
Rs.1,56,000/- (Rupees One Lakh
Fifty Six Thousand only) per
month
+
service
tax
as
applicable.
Cost of the Tender Form including ST is Rs.5,000/-
Note:
a. An area measuring 68 sqm (build-up area) is earmarked at the Departure Area of
the Airport, for the facility.
b. Offers below MRLF will not be considered for award.
c. The quoted License fee against MRLF shall be subject to annual compound
escalation @ 10% and the license fee is liable to be revision after three years. In
addition, Utilisation / Facilitation charges @ 10% of the applicable space rent are to
be paid monthly along with the monthly license fee.
d. The successful tenderer is liable to pay all Govt. Taxes including service tax
applicable at the rates declared by Govt. of India/State Govt. / Union Territory
from time to time.
e. A maximum of 60 days of gestation period or actual commencement of
commercial operation whichever is earlier will be allowed. The billing will be
started from the above date.
f. The company who has been awarded the contract should display its name
prominently. He should also display the management contract / franchisee
contract if any in the same place.
2. The period of license shall be for 5 [Five] years.
3. The parties fulfilling the criteria as per NIT are eligible to participate in the tenders:
4 Eligibility:
Scheduled Airlines, Chamber of Commerce, Hotels having categorization as per
HRACC are eligible.
The scheduled airlines / Chamber of Commerce have to give the name of the
hotel or restaurant who will be meeting the catering requirements on their
behalf.
Page 2 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
Having minimum Annual Turnover of not less than Rs.9,36,000/- (Rupees Nine Lakhs
Thirty Six thousand only) (half of which should be from same kind of business). The
turnover should be in any of the last five (05) financial years. The turnover details should
be duly certified by a Chartered Accountant.
“If the entity participating in any of the tenders is a private or public limited company,
partnership firm or sole proprietor and any of the Directors/ Partners / Sole Proprietor of
such company is also a Director of any other company or partner of a concern or a Sole
Proprietor having established business with AAI and has outstanding dues payable to the
Authority, then the said entity may not be allowed in AAI tenders”.
5. Only one e-tender document shall be sold to a single party either a firm or an
individual. The proprietor of more than one company or firm will be considered as
single party and one legal entity.
6. Any party either a firm or an individual falling under the following categories is not
eligible:
a. Debarred/black listed by CBI or AAI or Undertakings/Departments like, Railway,
Defence, or any other Department of Govt. Of India, State Govt. Deptt. of
commercial at RHQ/Airports is to maintain records of such debarred/black-listed
parties in consultation with Vigilance Deptt. At CHQ. In this regard, Deptt. Of
Vigilance at Hqrs. May forward an updated list to the Regions/Airports. A
declaration to this effect is also to be obtained from the party submitting the
tender documents.
b. Parties facing action under PPE Act, with AAI.
c. Parties either an individual or a business establishment, who has been ordered by
a Court of Law to pay the outstanding dues of AAI at any of the airports as a whole
and has not paid such dues to AAI shall also not be eligible for the tender.
7.
(a) Tender documents indicating full details of the license can be seen at AAI
website www.aai.aero or www.airportsindia.org
(b) The
tendering
process
is
online
through
AAI
e-tender
portal
http://etender.aai.aero/irj/portal
(c)
The bids shall be submitted on the AAI e-tender portal only.
(d) The bids will not be accepted in any other form.
(e) Tenderers are advised to get themselves acquainted with the requirement for
e-tendering at AAI e-tendering portal mentioned above.
(f) Clarification needed, if any may be sent through e-tendering portal only.
8.
Cost of e-tender amounting to Rs.5000/- (Rupees Five thousand only) nonrefundable payment [Including S.T] is required to be paid online through HDFC
payment Gateway provided at the portal itself.
9.
E-bids shall be submitted in two bid system as follows:a) Technical e-bid
&
b) Financial e-bid
Page 3 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
10.
S.No.
(i)
Critical dates
Date
Upto
04.12.2014
Upto
05.12.2014
By 1100 hrs.
(iii)
Activity
Download of tender document
from e-tender portal
Online
submission
of
bids
(Technical as well as financial) on
e-tender portal
Opening of technical bids
05.12.2014
At 1300 hrs.
(iv)
Opening of financial bids
Date & time of opening of financial bids
shall
be
intimated
separately
/
subsequently only to the technically
qualified bidders.
(ii)
Time in IST
1700 hrs
11.
AAI reserves to itself the right to reject the conditional tenders without assigning
any reason thereto.
12.
AAI reserves to itself the right to reject any or all the tenders without assigning any
reason thereof and to call for any other detail or information from any of the
tenderer(s).
AIRPORT DIRECTOR
AIRPORTS AUTHORITY OF INDIA
TIRUCHIRAPPALLI INTERNATIONAL AIRPORT
TRICHY – 620 007
Page 4 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
GENERAL INFORMATION/GUIDELINES
1. Tender documents are not transferable.
2. Following bids shall be submitted through online only e-portal by the bidder/tender.
i) The technical e-bid through e-portal
ii) The financial e-bid through e-portal
3. The technical bid which will be opened first, shall contain the following documents
specified as under (Bidders shall upload scanned copy of following documents in
readable from at AAI e-tendering portal as part of technical bid as a single Zip file).
(a)
(b)
(c)
(d)
(e)
Details of the concern and legal status that is whether it is sole proprietor,
partnership firm or company under Companies Act.
Self attested copies of the PAN card, Sales tax registration certificate (VAT in States
it has become applicable), service tax registration. In case any or all the provisions
mentioned above are not applicable, the party should give a declaration to that
effect. Non submission will not be considered as exemption. AAI reserves the right
to confirm the legal applicability of the provisions before accepting the declaration
of non-applicability as submitted by the party.
Copies of (duly audited and certified by a chartered Accountant) Profit and Loss
Account/Balance sheet of the sole proprietor concern or a partnership fir, Annual
Report in case of a company as per the companies Act.
Self-attested copies of Memorandum and Articles of Association in case of
Companies and partnership deed in case of firms and approved by-laws in case of
co-operative societies.
Earnest Money Deposit of Rs.1,00,000/-[Rupees One Lakh only] is to be remitted
through RTGS/NEFT to AAI, Trichy sufficiently early so that the credit should get on or
before the date of technical bid opening. Copy of the receipt of the payment made
towards EMD is to be uploaded along with the Technical Bid of Tender Document at
the time of submission.
Non – submission of EMD receipts shall lead to
disqualification.
RTGS / NEFT Details
Beneficiary Name
Bank Name
Bank Address
Account No
RTGS Code/ IFSC Code
Charges for Transfer
Airports Authority of India
Vijaya Bank
Airport Branch,
Trichy – 620 007
380300300000024
VIJB0003803
To be borne by the party
(f)
No dues certificate.
{(1) Only signed certificate will be valid. Photocopy of the signed certificate to be attested by the party. (2)
Certificate up to the month immediately preceding the date of opening of technical bid is to be submitted}
(g)
Self-declaration of dues: The party should submit the details of contracts held
(current and past) at all AAI controlled airports and offices and the details of
disputed and undisputed dues there on along with the details of SD and mode of
SD.
No dues certificate from AAI: The party should also enclose the no dues certificate
issued by AAI in respect of all airports under its control.
Certified details of Gross Turnover, out of which 50% of Gross Turnover should be
form the relevant business for which the facility has been tendered. Certified details
of Gross Turnover [ details to be specified in the tender document as per the
facility for which the tender is being processed] from the Chartered Accountant.
Form of unconditional acceptance duly signed.
(h)
(j)
(k)
Page 5 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
(l)
Declaration giving the particulars of contracts undertaken by the party at different
stations of AAI. The details of blacklisting or debarring effected by AAI, or any
Government of India department, any Central or State public sector undertaking.
(NIL statement to also be filed).
(m) Declaration of cases/action under PPE Act initiated by AAI. (NIL statement to also be
filed).
(n) Declaration giving the details of outstanding dues (disputed and undisputed).
(o) Experience criteria. Documentary evidence should be produced for eligibility criteria
from second party.
(P)
If the entity participating in any of the tenders, is a private or public limited company,
partnership firm or sole proprietor and any of the Directors / Partners /Sole Proprietor
of such company is also Director of any other Company or partner of a concern, a
sole proprietor having established business with AAI and has outstanding dues
payable to the Authority, then the entity may not be allowed in AAI tenders” for
which a DECLARATION needs to be submitted by the participating agency along with
the tender set technical bid.
(q)
Any other relevant information/document which tender(s) may consider appropriate
including their expertise and experience in the areas other than for which tenders
invited by AAI.
Important: AAI reserves the right to verify, refer any document to the concerned authority
for confirmation from case to case basis. Mere submission will not bind AAI to accept the
documents as valid for opening of financial bid. Non submission of any of the required
documents will not be considered as exemption.
4. Envelope B (Financial Bid)
(a) The financial e-bid should be in the prescribed format available at AAI e-tendering
portal.
(b) The party has to quote their financial bid on “per month” basis. The amount of license
fee should be conspicuously written both in figures as well as in words. Any overwriting, correction or insertion should be duly signed by the authorized signatories of
the tenderer(s).
(c) In case of discrepancy between the amount offered in figures and words, the offer
written in words will only be considered.
5. (a)
A sole proprietor having concerns under different names will be considered as a
single legal entity. PAN card will determine the single entity criteria hence will be
the basis for decision.
(b) In case of partnership firms, as it does not have any legal entity on its own, hence
if two or more firms are having common partners then all these firms will be
considered as single entity. The principle of implied agency of partner as per the
Partnership Act of India has been taken as the guiding principle. Since the
provisions are different in Tax laws hence difference PAN Card will not entitle the
firms having common partners to be treated as separate entity for the purpose of
commercial contracts in AAI.
(c) In case of Companies, if the holding company and its subsidiary are participating in
the same tender then a disclosure to this effect to be made at the time of
application for tender form. Also it will be mandatory for them to submit the basis
and proof of the relationship during the technical bid stage.
(d) In case a Foreign company and its Wholly owned Indian subsidiary (WOS) Company
are participating in the same tender then a disclosure to be made during the
application stage. Also it will be mandatory for them to submit the basis and proof
of the relationship during the technical bid stage.
Page 6 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
7.
It may be noted that the Earnest Money Deposit of the successful bidder may be
forfeited and the bidder may be debarred for further participation in AAI’s tender(s) for a
period of THREE years, on account of non-compliance of the following:
(a)
(b)
(c)
(d)
(e)
Acceptance of the offer within 10 days;
Payment of Advance License Fee for one month within 15 days from the receipt of
the Award Letter;
Payment of Security Deposit equivalent to SIX (06) months of quoted License fee
in the FIRST year, in the form of Fixed Deposit Receipt(FDR) / Demand Draft from
a Nationalised Bank within Fifteen(15) days from the receipt of the award letter
& Payment of Security Deposit of Rs. 20,000/- for electricity / water / telephone
etc. within Fifteen(15) days from the receipt of the award letter.
Execution of Agreement within 15 (Fifteen) days’ and
Commencement of the facility within 60 days from the date of handing over the
site.
8.
Tender(s) shall remain valid for a period of 180 days from the date of opening of
the Financial Bid in Envelope “B”. If any tenderer withdraws during the validity period, his
Earnest Money Deposit will be forfeited; however, the tenderer(s) can withdraw their
Earnest Money Deposit after the validity is over or may extend the validity of their
tender(s) with the consent of AAI.
9.
The Tenderer(s) shall give the list of his near relatives* employed in AAI.
10.
The successful bidder shall intimate the names of the persons employed by him or
going to employ, who are near relatives* of AAI employees.
11.
Any breach of the conditions at S.No. 7,9 and 10 above by the successful
tenderer(s) would render him/them liable to be removed from AAI as a
Licensee/contractor and shall be debarred from issuing tender papers for the commercial
contracts for a period of 03 (THREE) years;
12.
Successful Tenderer(s) must necessarily operate the contract, minimum for 50%
of the contract period, failing which the licensee / lessee may be debarred from
participating in any tender in the AAI for a period of 01 (ONE) year.
13.
All the above guidelines & award letter will form part & parcel of the
license agreement.
14.
AAI reserves itself the right to extend the date of receiving / opening of the bids
as well as to extend the validity of the tender.
15.
AAI reserves right to reject any or all tender(s) in part or in full without assigning
any reason;
Note: *By the term near relative is meant wife, husband and dependent parents and
grandparents children and grandchildren brothers, sisters, uncle, aunts and cousins and
their corresponding in laws.
Page 7 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
SPECIAL TERMS AND CONDITIONS FOR EXECUTIVE LOUNGE
1. USE OF ACCOMMODATION:
The space will exclusively be used for Executive
Lounge purpose and not for any other purpose, to the satisfaction of the authorities.
2. OBLIGATION OF TENDERER: To keep the premises in a clean and tidy condition to the
satisfaction of the Airport Director, AAI, premises may be kept open for inspection by the
Airport Director or his representative.
3. GENERAL: The licensee shall not be permitted to canvass either in the arrival or
departure hall. The business shall be restricted in the counter only. In case any of the
employee / PIC holder is found canvassing in the arrival hall, beside the other punitive
action his PIC shall be forfeited and no PIC shall be issued in lieu thereof.
4.
No advertisement will be permitted in the counter except displaying the name of
the licensee of 1 ft. height by AAI.
5.
The Executive Lounge is to be kept open during all flight hours or as directed by
the Airport Director.
6.
The successful tenderer shall deploy his permanent employees and abide by all
the labour laws related their employment.
All the above conditions shall form part of the agreement.
(SIGNATURE OF LICENSEE)
Page 8 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
(SPECIMEN ONLY)
LICENCE AGREEMENT
SUBJECT: License for Executive Lounge at Departure Area
This Agreement made this _______day of ___________ two thousand _______________
between the Airports Authority of India, a body corporate constituted by the Central
Government under the Airports Authority of India Act (Act 55of 1994) and having its
Corporate Office at New Delhi and Offices at all the Airports in India represented by
AIRPORT DIRECTOR hereinafter called the Authority(which term shall unless excluded by
or is repugnant to the context, be deemed to include its Chairman, or Member, Executive
Directors, AIRPORT DIRECTORs, Officers or any of them specified by the Chairman in this
behalf, and shall also include its successors and assigns) of the one part, and
represented by ___________ of the other part, hereinafter called the Licensee(which term
shall unless excluded by or is repugnant to the context, be deemed to include its heirs,
representatives, successors and assigns of the Licensee).
Whereas the Authority is entitled in ‘Law’ to grant Licence at its New Integrated Terminal
Building, TIRUCHIRAPPALLI Airport for the purpose of Executive Lounge at Departure Area
at the airport, and is in possession of space, more fully described in the Schedule
hereunder and in the Plan annexed to this Agreement, hereinafter referred to as the
premises.
Whereas the Licensee is desirous to render the services to the Authority on the Terms
and Conditions mentioned hereunder:
And whereas the Authority is agreeable to grant the License.
Now, therefore, this indenture witnesseth:
1.
That the License for the said facility shall be valid for the period of FIVE (5) YEARS
from ______________________to _____________ unless terminated earlier on account of
following;
a. By giving 120 days’ notice in writing from either side without assigning any
reason;
b. Terminated by AAI on a short notice on account of un-satisfactory performance;
2.
Successful tenderer must necessarily operate the contract for minimum 50% of the
contract period, failing which, the Licensee/Lessee may be debarred from
participating in any tender in the AAI for a period of ONE years;
3.
That in consideration, Licensee shall pay the Authority every month in advance by
way of license fees on or before 10th day of English Calendar Month as under:
Years
1st Year
2nd Year
3rd Year
4th Year
5th Year
Amount of Monthly License Fee
Rs. _____________ Plus service tax as applicable from
time
Rs._____________ Plus service tax as applicable from
time
Rs._____________ Plus service tax as applicable from
time
Rs. ___________ Plus service tax as applicable from
time
Rs. _____________ Plus service tax as applicable from
time
time to
time to
time to
time to
time to
Page 9 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
4.
That in addition to the above said License Fee (compounded with 10% annual
escalation) the Licensee shall pay all charges towards Consumption of electricity and
water as may be due as determined by the Authority and at the rate(s) fixed by it
from time to time. Such charges shall be paid within the date(s) specified in the
Bill(s). The Licensee shall have to provide his own meter(s) for the purpose, failing
which Licensee shall be billed on assessed consumption. Also, 10% of the normal
space rent will be charged per month plus service tax towards utility/ facilitation
charges in addition to the above charges. In default of payment of said charges, the
Authority may without prejudice to its other rights disconnect or cause to be
disconnected the water and electricity to the said premises without any notice and
the Licensee shall not be entitled to any compensation whatsoever on account of any
such disconnection. On completion of THREE YEARS of license period, the revision of
license fee will be reviewed.
5.
That the Licensee shall pay all rates, assessments, outgoings and other taxes as
liveable on the Licensee in ‘Laws’.
6.
That the Licensee shall make payment of license fee etc., by demand drafts drawn
on local banks. No outstation cheque shall be accepted in payment of license fee etc.
7.
That in the event of failure to pay the license fee and other charges by due dates,
simple interest @ 12% per annum be payable on all delayed payments without
prejudice to the Authority’s other rights and remedies.
8.
The licensee shall deposit an amount equal to six (6) months license fee as a
Security Deposit in the form of Demand Draft / Pay Order / Bank Guarantee from a
Nationalised / Scheduled Bank in favour of Airports Authority of India. In the event of
outstanding dues exceeds one month, the Authority may without prejudice to other
rights and remedies be entitled to charge penal interest @ 12% per annum on
delayed payment for the first month and thereafter @ 18% per annum for maximum
of two months thereafter. During this period, the licensee shall be issued notice for
clearance of outstanding dues. If the licensee fails to clear the dues within the said
period of two (2) months, the contract shall be terminated and the dues alongwith
penal interest shall be adjusted from the Security Deposit, without grant of any
extension whatsoever. In the event of the Licensee committing any breach of the
terms & conditions of the licence agreement, the Authority may without prejudice to
other rights and remedies be entitled to forfeit the Security Deposit or any part
thereof. In such an event he shall pay in the same manner as stated above such
additional sum immediately as he may be called upon by the authority to pay, so
that the Security Deposit shall at all times during the continuance of these presents,
be for the same amount. On the expiration or earlier determination of the license the
Authority shall return the Security Deposit or part thereof which has not been
forfeited as aforesaid, to him without interest.”
9.
That the Licensee shall deposit in cash/DD of Rs._____________/- (Rupees
___________________________) as Security Deposit towards Electricity Charges.
10. That the Licensee shall equip himself with all necessary permits, licenses and such
other permissions as may be required under the law in force at any time with regard
to the operation of the subject license.
11. That the Licensee shall maintain such regular and proper account books along with
other supporting documents regarding sales affected by the Licensee in the said
premises and said accounts/documents shall all the times be kept open for
inspection by authority in such manner as may be prescribed. The Licensee shall
Page 10 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
provide to the Authority, if so required by the Authority, statements of audited
Accounts in such manner and within such period as the Authority may prescribe.
12. That the Licensee shall have no objection to the Authority for granting any other
license for similar Facility at the airport premises where the licensee is rendering
such services.
13. That Authority shall provide bare space for the subject services and other expenses
of any kind for establishment and rendering of the services shall be incurred by the
Licensee. However, provisions of electricity, water and drainage connections, as the
case may be, if so required, for the smooth operation of the services shall be
provided by the Authority.
14. All the times during the currency of the license agreement, it shall be the
responsibility of the licensee to obtain proper fire insurance coverage including theft
and burglary in respect of all the movable and immovable assets stored or used in
the licensed premises and authority shall not be responsible for any loss or damage
caused to the Licensee on any account whatsoever.
15. That licensee shall operate the subject facility by charging the rate from users, as
may be approved in advance by the Authority. Licensee shall exhibit the said
approved charges at a conspicuous place inside the licensed premises.
16. That the authority reserves to itself the right to change the location of the premises
at any time and may at its discretion to call upon the Licensee to vacate the site and
may give him alternative premises for the purpose of this license. In such a case, the
Licensee shall be bound to vacate the premises immediately and accept the said
alternate premises. The entire expenditure on such shifting shall be borne by him
and the Licensee shall not be entitled to claim any compensation or revision in the
license fee on that score.
17. The Licensee shall use the premises for the bonafide purpose as provided in the
Agreement more particularly described in the enclosed schedule, for the use of all
passengers and bonafide visitors to the Airport and Officers of the Authority and the
staff of various Airlines using the Airport and for no other purpose.
18. The Licensee shall not erect or display any advertisement or signboards except after
obtaining the prior approval in writing of the Authority.
19. The Licensee shall not terminate the License before the expiry of the period of the
License except by giving 120 days notice in writing, otherwise the Licensee shall be
liable to pay to the Authority (without any demur or question) such amount of money
as the Authority may decide as due to it by the Licensee. The license can be
terminated by the Authority by giving 120 days notice in writing without assigning
any reason there to.
20. In the event of any default failure negligence or breach in the opinion of the Authority
on the part of the Licensee in complying with all or any of the conditions of the
Licence agreement the Authority will be entitled and be at liberty to determine the
Licence forthwith and resume possession of the premises without payment of any
compensation or damages and also forfeit in full or in part the amount deposited by
the Licensee for due performance of Agreement.
21. In case of privatization / leasing out of Tiruchirappalli Airport under Public Private
Partnership (PPP), the unexpired period of license agreement for the license of
“Executive Lounge at Departure Area” shall be honoured by the prospective
lessee/operator(s) at Tiruchirappalli Airport instead of termination by short notice.
Page 11 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
22.
Special Novation Clause - Obligations relating to Transfer
The Authority agrees that during the Concession Term, in the event the Authority
transfers the rights to operate and maintain the airport to a Third party(s), the
authority shall ensure that:
(a)
Authority shall cause to transfer / novate this agreement, in favour of such
third party, on the principle that such transfer / novation would release Authority
of all liabilities and obligations arising from and after the date of transfer /
novation of such rights. The Parties, along with relevant third party(s) shall
execute necessary documentation or put in place necessary agreements for the
aforesaid transfer / novation; and
(b)
the rights and obligations under or pursuant to al conracts and other
arrangements entered into in accordance with the provisions of this agreement
between Authority and Concessionaire shall be vested in such third party.
23. The Authority and the Licensee further agree that they are bound by the General
Terms & Conditions found in under GENERAL TERMS & CONDITIONS chapter
SIGNED BY ______________________, AIRPORT DIRECTOR, AIRPORTS AUTHORITY OF INDIA,
TIRUCHIRAPPALLIAIRPORT, FOR AND ON BEHALF OF AIRPORTS AUTHORITY OF INDIA IN
THE PRESENCE OF:
Witnesses:
1.
2.
SIGNED BY____________________ FOR AND ON BEHALF OF ____________________________ IN
THE PRESENCE OF.
Witness:
1.
2.
Page 12 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
SCHEDULE OF PREMISES
1. Space measuring
2. Location
3. Purpose
:
:
68 sqm (approx.)
Departure Area, Tiruchirappalli Airport.
:
Executive Lounge
Page 13 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
GENERAL TERMS & CONDITIONS
The authority hereby covenants with the Licensee as follows:
1. The Licensee, his servants and agents shall be entitled to use all ways, paths and
passages as may from time to time be maintained on the said Airport ground subject
to such rules and regulations and may be imposed by the lawful authorities of the
airport ground.
2. Licensee paying the license fee and performing the covenants herein contained and on
his part to be performed shall and may peacefully possess and enjoy the premises
with use of the ways, paths and passages as a aforesaid during the said term without
any unlawful interruption from or by the Authority or any person claiming under the
Authority.
3. Any notice required to be served on the Licensee under this Agreement shall be
deemed to have been served if delivered at or sent by registered post to his last
known address or to his authorized representative or agent, similarly any notice to be
given to the Authority under this agreement shall be deemed to have been served if
delivered or sent by Registered post to the Authority.
i.
The period of notice given under this Agreement will count from the date of
delivery (receipt) of notice by either side.
4. Subject as herein before otherwise provided all notice to be given on behalf of the
Authority and all other actions to be taken on behalf of the Authority may be given or
taken on behalf of the Authority by the AIRPORT DIRECTOR of the Airport or by any
other officer for the time being authorized by or entrusted with the functions, duties
and power of the said AIRPORT DIRECTOR in respect of the airport under his charge.
5. a) The Licensee shall not, unless with the written consent of the Authority create a
sub-contract of any description with regard to this license or any part hereof nor
shall be without such written consent as aforesaid assign or transfer this license
or any part thereof.
b) The Licensee shall use the premises only for the purpose stated in this Agreement
and for no other purpose whatsoever.
6. The Licensee his agents and servants shall observe, perform and comply with all rules
and regulation of the Shops and Establishments Act, Factories Act, Industrial Disputes
Act, Minimum wages Act and provisions of any statutory law applicable to the licensee
including any rules and regulations made by the Authority Civil Aviation Department
or any other Department of Government and or local body or Administration in force
from time to time and to the business which the Licensee is allowed to carry on under
this Agreement and to the area in which the said premises are located.
7. a) The Licensee shall Indemnify the Authority from / against any claims made or
damages suffered by the Authority by reason of any default on the part of the
Licensee in the due observance and performance of the provisions of any law which
may be related to the purpose of this Agreement and to the area in which premises
are located.
b).The Authority shall not be responsible in any way for loss or damage by any means
caused to the Licensee’s stock or property.
8. The Licensee shall at this own cost maintain the premises in a proper state of
cleanliness and abide by such directions as may be given by the Authority and such
Page 14 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
other departments as may be entrusted by the rules and regulation with the works of
inspection and enforcement about the conditions of sanitation, cleanliness and
hygiene. If the premises is not maintained in reasonably clean condition by the
Licensee the AIRPORT DIRECTOR shall have powers to get the premises cleaned at the
risk & cost of the Licensee and recover liquidated damages at the rate prRs. 100/- per
day for each default up to 7 days and thereafter Rs. 200/- per day and can take other
actions including termination of the License.
The name boards of the facility shall be made in trilingual form (i.e. Tamil, Hindi and
English), with yellow back ground and black lettering.
9. The Licensee shall comply with the requirements of all standard heath clauses
including those given below:
I.
The Airport Health Officer / Medical Officer of AAI or persons authorized by them
may without notice, enter the premises any time and inspect the premises,
materials, instruments and implements etc, used by the Licensee.
II.
All the instructions given by them Airport Health Officer / Medical Health Officer of
AAI or any persons authorized by them in the maintenance of public health of the
Airport including sanitation control prevention of infectious diseases, control and
prevention of nuisance from insects, rodents, or any other source, shall be carried
out them and his agent and servants
III.
The Licensee shall notify to the Airport health Officer whenever any person
working under him is suffering or suspected to be suspected tobe suffering or
convalescing from any infectious disease. The Airport Health Officer may
medically inspect the said person or any person who is suspected to have been in
contact with the person and take any precautionary and preventive measures
considered necessary.
IV.
The Licensee or his agents and servants shall not without consent of the Airport
Health Officer, interfere with, injure, destroy or render useless any work executed
or any materials or things placed in, under or upon any land or building by or
under the order of the Airport Health Officer with the object of preventing the
breeding or entry of mosquitoes or maintenance of sanitation.
V.
The Licensee, his agents and servants shall not abuse the water source and
drainage facilities in the airport area so as to create a nuisance or in sanitary
situation prejudicial to public health.
VI.
In the event of any default, failure, negligence or breach in the opinion of the
Authority, on the part of Licensee in complying with either of these conditions
specified in the foregoing clauses, the Authority will be entitled and be at liberty
to determine the License forth with and resume a possession of the premises
without payment of any compensation under or damages and forfeit in full or in
part the amount deposited by the Licensee for due performance of the
Agreement.
10. The Licensee shall employ only such servants as shall have good character and well
behaved and skilful in their business. He shall furnish the Authority in writing with
the names, parentage, age, residence and specimen signature or thumb impression
of all servants whom he proposes to employ for the purpose of this Agreement
before they are so employed and the Authority shall be at liberty to forbid the
employment of any person whom it may consider undesirable. The servants
employed by him shall be under the general discipline of the Authority and shall
conform to such directions as may be issued by the Authority in respect of points or
Page 15 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
routes of entry to and exit from the premises and in respect of the use of toilet and
wash rooms. He shall also have the Character of all person employed by him verified
by the police to the satisfaction of the Authority, before the employment.
11 a) The Licensee would be required to install adequate number (as may be decided by
Fire Officer or any other authorized Officer of AAI depending upon the area of the
Licensed premises) of minimum a 2.5 Kg CO2 fire extinguisher in the licensed
premises at his cost before commencement of business.
b) No wooden partition / inflammable materials shall be permitted in the licensed
premises. The material to be used for partition / fabrication of the shop / office
premise shall be as per the specification given by AAI and to be approved by AAI
in advance.
c) Licensee shall not use a naked light or cause or permit any such light to be used
in the licensed premises.
12 The Licensee shall not damage the premises or any part of the Airport premises and
in the event of any damage being caused to the same intentionally or otherwise, by
the Licensee, or his employees or invitees or customers, the Authority shall be
entitled to repair the damage or make the requisite replacement and call upon the
licensee to replacement and call upon the Licensee to reimburse cost thereof which
the Licensee undertakes to pay forthwith on demand.
13 The Licensee shall not store or bring or keep in the premises heavy articles so as to
injure or damage the premises or keep goods of combustible or inflammable nature
unless required for executing the license.
14 a) The Licensee shall not use electrical heater, toaster and other allied appliances in
the premises for preparation of tea, coffee and for heating of food etc. unless
specifically provided under the Agreement to perform contractual obligations.
b) The Licensee hereby agrees to provide necessary training to the employees
posted in the licensed premises for handling fire extinguisher as provided in the
terminal / licensed premises.
15. The Licensee will, during the continuance of this License insure against any claim for
workmen’s compensation or otherwise of all persons employed by him in connection
with his business to be carried on as aforesaid with such insurance company as the
Authority shall approve of and shall produce for inspection on demand by the
Authority all policies in respect thereof and the receipts from time to time for current
premium.
16. In the case of such breach of the terms of this License as minor offenses and
complaints coming to its notice for which in the opinion of the Authority this
agreement need not be terminated, the Authority may at its discretion recover
compensation from the Licensee up to the limit of the security deposit of the
Licensee. The decision of the Authority in this respect will be final and binding on the
Licensee.
17. The Licensee shall not hold or permit to be held any public or private auction in the
licensed premises.
18. It shall be obligatory for the Licensee to keep in stock and in case they are intended
for distribution, distribute the same and display, literature, produced and released by
the Publication Division of Government of India and / or Tourism Department of the
Central Government or of the State Government within whose jurisdiction, the
Airport is situated on such terms and conditions as may be fixed by the said
Publications Divisions or said Tourist Department.
Page 16 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
19. The License shall not stock, sell display, exhibit for sale any books, magazines,
newspapers or periodicals, statues, idols or other articles which are repugnant to
morals or indecent and immoral, improper of otherwise objectionable in character it
being expressly agreed that the decision of the Authority shall be conclusive in this
behalf and absolutely binding on the Licensee and shall not be subject to any dispute
or review. Apart from any other legal / disciplinary action, the Licensee shall
immediately remove such book, journal or articles from premises, if, decided by the
Authority it is objectionable in any manner to, keep, exhibit or sell the same.
20. The Licensee shall maintain a complaint book in a prominent place in the premises
and in such a way that it is easily accessible to any person who wishes to record any
complaint and the said book shall be open for inspection by AIRPORT DIRECTOR of
the Authority.
21.If because of any strike or lock-out either in the Airport or in any airline, the Licensee
is unable to function or his business is affected, the Authority shall not be liable for
any loss which the Licensee may suffer. In such an event, the licensee shall not be
entitled to any reduction in the fees payable to the authority.
22. In the event of the Licensee being prohibited from selling one or more articles in the
premises because of Government Laws / Rules / Regulations / Orders, the Authority
shall not be liable for any loss suffered by the Licensee in such an event the Licensee
shall not be entitled to any reduction in the fees payable to the Authority or
permission for sale of additional items.
23. The Licensee shall deposit duplicate keys of the premises with the Authority
whenever the AIRPORT DIRECTOR demands and permit the Authority to make use of
the key during the emergency. The Licensee shall not remove or replace the lock on
the outer door or change the locking device on the said outer door or change the
locking devise on the said outer door of the counter.
24. The Authority do not recognize any Association of the Traders and in case any
negotiation / bargain necessary with regard to the clarification of the Terms &
Conditions of the License or modification thereof such negotiations should be sought
by the Licensee alone and no collective representation / bargaining will be
entertained.
25. On expiry of the License period or on termination of the License by the Authority on
account of any breach on the part to of the Licensee, the Licensee shall deliver the
possession of the premises in good condition and in peaceful manner along with
furniture, fittings, equipments and installation, if any, provided by the Authority.
Further, Licensee shall remove his / their goods and other materials from the
Premises immediately, failing which Authority reserve its right to remove such good /
materials at the cost & risk of the Licensee and demand payment for such removal. If
such payment is not made within 10 days, Authority shall be at liberty to dispose off
the goods / materials of the Licensee by public auction to recover the cost. The
Licensee shall not be entitled to raise any objection in such an eventually.
26. The license herewith granted shall not be construed any way as giving or creating
any other right or interest in the said space / building / land / garden / tank /
premises to or in favour of the Licensee but shall be construed to be only as a
License in terms & conditions herein contained.
27. The authority, its servants and agents shall at all times have the absolute rights of
entry into the said premises.
28. The provision of Public Premises (Eviction of Unauthorized Occupants) Act 1971 and
Page 17 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
the rules framed there under which are now in force or which may hereafter come
into force shall be applicable for all matters provided in the said Act.
29.
All disputes and differences arising out of or in any way touching or concerning
this agreement (except those the decision whereof is otherwise herein before expressly
provided for or to which the Public Premises (Eviction of Unauthorized Occupants) Act
and the rules framed there under which are now enforce or which may hereafter come
into force are applicable), shall, in the first instance, be referred to a Dispute Resolution
Committee (DRC) set up at the airports, for which a written application should be
obtained from the party and the points clearly spelt out. In case the dispute is not
resolved within 45 days of reference, then the case shall be referred to the sole
Arbitration of a person to be appointed by the Chairman / Member of the Authority. The
Award of the Arbitrator so appointed shall be final and binding on the parties. The
Arbitration & Conciliation Act, 1996 shall be applicable. Once the arbitration clause has
been invoked, the DRC process will cease to be operative.
It will be no bar that the arbitrator appointed as aforesaid is or has been an
employee of the Authority and the Award of the Arbitrator will not be challenged or be
open to question in any Court of Law, on this account.
30. In case of any dispute where legal action is compelled to be initiated by any of the
party, jurisdiction of the court shall be the city / town / district where the airport is
located.
31. a) Airports Authority of India, Tiruchirappalli Airport is ISO 9001:2008 certified for its
Quality Management Systems. Therefore, the Licensee should comply with the
requirement of Environment Management Systems by conserving energy and
water; control of noise, water and air pollution by better effluent management,
better management of solid and hazardous wastes, and complying with Pollution
Control Laws and Rules in force, Instructions issued by the AAI in this regard, and
by promoting an environmental awareness among their employees.
(b)The Licensee shall ensure quality in the services provided by him by ensuring that
the services are user friendly, responsive to the suggestions of the users, conform
to the general standards of similar services available to the users outside the
airport, and there should be continuous improvement in the services provided by
the Licensee.
(c) Any non-compliance to the to the instructions issued by the AIRPORT DIRECTOR ,
AAI, Tiruchirappalli Airport with regard to 31 (a) and (b) above shall be deemed to
be considered as non-compliance of the terms and conditions of the Agreement,
and shall be dealt with accordingly.”
SIGNATURE OF LICENSEE
Page 18 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
ADDITIONAL FIRE CLAUSE
1.
The licensee shall not use naked light of any kind in the shops and offices.
2.
The licensee shall get their electrical circuit tested, at least, once in a year and any
defect noticed should be rectified immediately. Licensee shall submit the test report
issued by Electrical Supervisory/license holder or Engineer to the AIRPORT
DIRECTOR.
Cable should not be laid on the false ceiling, or on the partition wall cable, where
required, should be laid on metal cable trays.
3.
4.
5.
Miniature circuit breaker and metal clad distribution board should only be used for
electrical installation and distribution. ELCB should also be incorporated in the
circuit.
Main switchboard, electric meter, distribution board should not be fixed on the
combustible material nor in the combustible panels.
6.
Over loading of the circuit is prohibited and no temporary connection should be
made, without specific approval of AIRPORT DIRECTOR.
7.
Combustible material should not be stored under/close to the electric switch
board/distribution board/metals and approach to electrical board should be kept
clear.
If in the allotted space, no false ceiling is provided, false ceiling will not be provided
by the allottee, without specific approval from AIRPORT DIRECTOR.
Internal partition/any modifications are not permitted unless written permission is
obtained from AIRPORT DIRECTOR.
Storing of any type of material above the false ceiling is prohibited.
Allottee shall get his personnel trained in use of fire extinguisher.
Allottee shall not store combustible material more than seven days use in the offices
situated in terminal buildings.
Two 9 ltrs. Capacity water type extinguishers and one 4.5 Kgs. CO2 extinguishers
shall be installed.
Battery operated emergency light shall be provided in shops.
Telephone numbers of fire control room shall be displayed.
NOC shall be obtained by the allottee from City Fire Service for carrying out any
modification.
Storing of liquid fuel of any type is strictly prohibited.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
SIGNATURE OF LICENSEE
Page 19 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
ACCEPTANCE LETTER
(Scanned copy to be attached in e-technical bid)
To
The Airport Director
Airports Authority of India,
Trichy Airport,
Trichy – 620 007
Sir,
ACCEPTANCE OF AAI’S TENDER CONDITIONS
1. The tender documents for the work “EXECUTIVE LOUNGE AT DEPARTURE AREA” at
Trichy Airport, Trichy, have been sold to me/us by Airports Authority of India and I/We
hereby certify that I/We have inspected the site and read the entire terms and
conditions of the tender documents made available to me/us in the Office of Airport
Director, Trichy Airport, which shall form part of the contract agreement and I/We shall
abide by the conditions/clauses contained therein.
2. I/We hereby unconditionally accept(s) the tender conditions of AAI’s
documents in its entirety for the above facility.
tender
3. The contents of clause 11 of Notice Inviting E-Tender of the tender document has been
noted wherein it is clarified that AAI reserves the right to reject the conditional tenders
without assigning any reasons thereto.
4. I/We declare that I/We have not paid and will not pay any bribe to any officer of AAI for
awarding this contract at any stage during its execution or at the time of payment of
bills, and further if any officer of AAI asks for bribe/gratification, I will immediately
report it to the Appropriate Authority in AAI’.
5. The required earnest money for this facility is enclosed herewith.
Yours faithfully,
[Signature of the Tenderer]
With rubber stamp
Date:
Page 20 of 23
Tender form: AAI/TR/COMML/NIT
License for Executive Lounge at Departure Area 2014
of Tiruchirappalli Intl Airport
EXIT CLAUSE
I. a) Normal termination: The contract will deem to be terminated on the last date as
given in the agreement provided the extension or renewal is approved by the Competent
Authority on or before the last date and communicated to the party in writing and duly
accepted. The liability of the party will continue to be payable along with the delayed
interest (at the rate mentioned in the contract) till the same is settled. The contractor
cannot claim the dues to be time barred or ultra vires even if after the contract is
deemed to have terminated by operation of this clause.
b) Termination for cause:If the party or AAI has invoked the internal dispute resolution
clause (as per which the dispute referred to the DRC is to be completed within a period
of 45 days) and the same remains unresolved after the specified time period, it will be
deemed that the notice period for the termination has commenced from the next date
within which the dispute should have been resolved. No extra notice need be served
by either party and the contract will terminate after the expiry of the notice period. If
such termination happens to fall within 50% of the contract period then the party is
liable to pay AAI the value of license fee equal to the amount of current license fee for
the six months as demurrage charges. However, the notice for termination will deem
to have commenced irrespective of the arbitration proceedings.
c) Termination for convenience: Either party, AAI on one part and the contractor on the
other part can serve the notice for termination by giving the requisite notice period.
The notice by AAI to be served only after obtaining the approval of the acceptance
authority.
Similarly the notice given by the party should be approved by the
acceptance authority. However the date on which notice was received at AAI will be
the commencement of the notice period and the administrative time required for the
approval will not be added. If the party has served the notice, then the party is liable
to pay demurrage charges. The demurrage charges will be equal to the amount of six
months current license fee if the termination occurs before the 50% period of the
original contract. The period of 6 months will be reduced to 4 months if the contract
period served exceeds the 50% period but is less than 75%. If the period served
exceeds 75% and the period remaining is more than the required notice period for
normal termination the demurrage will be equivalent to 3 months license fee.
d) Termination for regulatory/legislative or supervisory requirements: If any provision of
law or legislation of India makes it mandatory to stop/prohibits the continuation of any
contract at any particular location or otherwise then it will deemed to be closed from
the date of such enactment. No compensation is payable by AAI.
II. Exponential Penalty on licensees @ double the license fee per month in the form of
damage charges can be imposed on licensees unauthorizedly occupying the premises
after expiry of contract period.
(SIGNATURE OF LICENSEE)
Page 21 of 23
Tender form: AAI/TR/COMML/NIT
LICENSE FOR EXECUTIVE LOUNGE AT DEPARTURE AREA
AT TIRUCHIRAPPALLI INTERNATIONAL AIRPORT
2014
GUIDELINES TO BIDDERS FOR PARTICIPATING E-TENDERING
1.
1.1
1.2
1.3
2.
2.1
2.2
2.3
3.
3.1
3.2
4.
5.
6.
7.
Electronic Procurement and Tendering (Bidding) portal of AAI
The bidders can visit and download the electronic bids (tenders) of AAI by
visiting the e-tendering and procurement system of AAI at the following address
(URL). https://etender.aai.aero/irj/portal
The portal can also be visited from the website of AAI http://www.aai.aero,
where a link as “E-Tender” has been provided on the home page for this
purpose.
Please read the instruction carefully and completely along with frequently asked
Questions (FAQ) and system setting before you start with the tender process.
Bidders are also advised to go through the Privacy Policy and Disclaimer as
given on this portal.
Pre-requisites to submit tenders on line
As a first step each bidder is required to register himself before he can proceed
with the procurement and online submission of tenders on this portal. On
successful registration the user ID is displayed on the screen and an e-mail
containing user ID and password is sent to the bidder. Kindly note down your
user ID for all future correspondence. The detailed registration process is given
below in section-4. The registration process is free without any charge.
For encryption and online submission of Bids the bidder should have a legally
valid Class III digital certificate as per Indian IT Act from the licensed Certifying
Authorities operating under the Root Certifying Authority of India (RCAI),
Controller of Certifying Authorities (CCA) of India. The details can be seen by
visiting the link http://www.cca.gov.in.
The tender fee for the procurement of the tenders is required to be paid online
through the payment gateway. The gateway at present accepts all valid
VISA/MASTER cards. The payments are governed by the rules and regulations
of the payment gateway. AAI shall not be responsible for denial of payment or
non-acceptance of the credit card by the Banking gateway.
Recommended Browser & JAVA component:
The recommended browser for this portal is Internet Explorer (version 8.0).
Other browsers like Mozilla Firefox etc. may encounter some problem and
should not be used.
The link to the JAVA component required for accessing the portal successfully
and downloading and uploading the documents without any trouble is given on
the home page. All bidders are advised to download and install the JAVA
component before they start accessing the portal. No registration is required
for this purpose.
Bidder Registration (access Authentication) Process: Anyone interested in AAI
tenders can register themselves. Registration is free of cost.
Step1
–
Open
internet
explorer
and
type
the
link
http://etender.aai.aero/irj/portal.
Step2 – Click on ‘Apply for Access Authentication’
The tender fee is to be paid through HDFC Bank Payment Gateway provided in
the portal.
It may be noted that upload of technical documents entail heavy data and hence
the use of normal data card is not recommended for this activity. It is suggested
that landline broadband with minimum 2 MBPS speed should be used for this
activity. Bidders shall upload scanned copies of the technical documents in
legible form in a single Zip file.
For any technical assistance bidders may contact as mentioned below (Help Desk
Services):
Page 22 of 23
LICENSE FOR EXECUTIVE LOUNGE AT DEPARTURE AREA
AT TIRUCHIRAPPALLI INTERNATIONAL AIRPORT
2014
a. In order to facilitate the Vendors/ Bidders as well as internal users from AAI,
Help Desk Services have been launched between 0800-1900 hours for the etender portal https://etender.aai.aero/irj/portal. The Help Desk services shall be
available on all working days (except Sunday) between 0800-1900 hours and
shall assist users on technical issues related to the use of the e-tender portal.
b. For any technical assistance with regard to the functioning of the portal the
bidders as well as AAI users may contact according to the escalation matrix as
mentioned below:Sl.No.
1.
Timings Between
(08:00-19:00 Hrs)
From
08.00 Hrs
Till
19.00
Hrs
2.
Mr.Mukesh Kumar
Manager (IT)
3.
Mr.Dharmendra
Kumar
Assistant GM (IT)
Mr.A.K. Sharma,
Joint
General
Manager (IT)
General Manager (IT)
4.
5.
c.
Help
Number
Desk
011-24626632
011- 24632950
Extn.3512
08510096161
08510096262
08510096363
011-24632950,
Extn:3505
011-24632950,
Extn.3509
011-24647596
Escalation
Matrix
E-mail Address
[email protected]
After 4
hours of
issue
After 8
hours
[email protected]
After 12
hours
[email protected]
[email protected]
After 24 [email protected]
hours
The above mentioned help desk numbers are intended only for queries related to
the issues on e-tendering portal and help needed on the operation of the portal.
For queries related to the tenders published on the portal, bidders are advised to
contact concerned Bid Manager from AAI.
Page 23 of 23