1. education

Adobe® Volume Licensing
Adobe Education Enterprise
Agreement (EEA) Program Guide
Version 2.0
November 20, 2013
Adobe Systems Incorporated
EEA Program Guide
Table of Contents
Education Enterprise Agreement Program Summary ......................................................................................................... 4
Program Features ...................................................................................................................................................................... 4
Primary and Secondary Schools ......................................................................................................................................... 4
Higher Education Institutions ............................................................................................................................................ 5
Full-Time Equivalent Coverage .............................................................................................................................................. 6
Qualifying Faculty and Staff ................................................................................................................................................ 6
Calculating Total FTE .......................................................................................................................................................... 6
True-up .................................................................................................................................................................................. 7
Qualifying Educational Organizations................................................................................................................................... 7
Eligibility .............................................................................................................................................................................. 10
Available Products .................................................................................................................................................................. 10
Primary and Secondary Schools ....................................................................................................................................... 10
Higher Education Institutions .......................................................................................................................................... 11
Access to Feature Releases ..................................................................................................................................................... 12
Work at home.......................................................................................................................................................................... 13
How to Order .......................................................................................................................................................................... 13
Initial Order ........................................................................................................................................................................ 13
Additional Orders/Additional Products ......................................................................................................................... 14
Proration .............................................................................................................................................................................. 14
Agreement Term ................................................................................................................................................................ 15
Enrollment ........................................................................................................................................................................... 15
License Type ........................................................................................................................................................................ 15
Reseller Information ............................................................................................................................................................... 15
Authorized Reseller ............................................................................................................................................................ 15
Changing Resellers ............................................................................................................................................................. 16
Order Fulfillment .................................................................................................................................................................... 16
Adobe’s Licensing Website ............................................................................................................................................... 16
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Adobe Systems Incorporated
EEA Program Guide
License Certificates ............................................................................................................................................................. 17
Deploying Applications ..................................................................................................................................................... 17
Documentation ................................................................................................................................................................... 18
Returns ................................................................................................................................................................................. 19
EEA Policies ............................................................................................................................................................................. 19
Backward Licensing............................................................................................................................................................ 19
Cross-Language Licensing................................................................................................................................................. 19
Cross-Platform Licensing .................................................................................................................................................. 20
Transfer of Licenses............................................................................................................................................................ 20
End User License Agreement ............................................................................................................................................ 20
Termination ........................................................................................................................................................................ 20
Use of Information ............................................................................................................................................................. 20
For more information ........................................................................................................................................................ 21
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Adobe Systems Incorporated
EEA Program Guide
Education Enterprise Agreement Program Summary
The Education Enterprise Agreement (EEA) program is a one- or two-year term-based licensing program that
helps primary and secondary schools and higher education institutions minimize the cost and complexity
of providing Adobe software to their faculty, staff, and students on institutionally owned or leased computers.
EEA is available through select resellers, known in different regions as authorized resellers or
Platinum/Gold/Certified resellers.
Program Features
EEA allows qualified educational institutions to standardize on Adobe products across their organization by
offering select products with special pricing and benefits that include:
•
Management, deployment, and purchasing cost reduction
•
Budget planning with predictable pricing
•
Lower administration efforts and compliance costs
•
The ability to stay current with access to the latest software features and capabilities
Primary and Secondary Schools
Primary and secondary educational organizations may enroll in EEA and be covered as a single school site or
under a legal entity* having responsibility for the procurement and contract management of multiple primary
and secondary schools. All primary and secondary schools covered under EEA are required to have 100% fulltime equivalent (FTE) coverage of qualified faculty and staff.
Discount Tiers
The customer establishes their discount tier at the time of enrollment and will remain in effect for the duration of
the EEA term. Three discount tiers are available for primary and secondary schools, and the total FTE of all fulltime and part-time faculty and staff employed within the school(s) determine the discount tier. All primary and
secondary schools covered under EEA are required to have 100% FTE coverage, and provide the total FTE during
the EEA enrollment process. The minimum FTE requirement for a single primary or secondary school site is
20 FTE while the minimum requirement for a primary or secondary school legal entity is 300 FTE.
A legal entity* with an FTE lower than 300 is still eligible to participate at the 300 FTE level. For example, if the
legal entity is a school district that has an FTE of 257, it may participate in the EEA program at the minimum
300 FTE level by using 300 as their FTE count upon enrollment.
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NOTE
*Legal entity in this document refers to an organization that has responsibility for the
procurement and contract management of multiple individual primary and/or secondary
schools, for example, a district, county, state, or government agency.
Discount Tiers for Primary and Secondary
Schools
Primary and secondary school
Primary and secondary school Legal Entity
Primary and secondary school Legal Entity
Minimum
FTE
20+
Required Coverage under EEA
100% coverage of the defined primary or
secondary school
300–2,999 100% coverage of all primary and
secondary schools under the Legal Entity
3,000+
100% coverage of all primary and
secondary schools under the Legal Entity
Higher Education Institutions
Higher education institutions may elect to license on a per-installation basis or elect to cover their entire
institution on a per-FTE basis. One hundred percent FTE coverage of qualified faculty and staff is required for
organizations licensing an entire institution on a per-FTE basis. Licensing an entire institution on a per-FTE basis
may not be available in all locations and is currently not available in the United States, Canada, and Japan.
Institutions in these regions that need to license on a per-FTE basis should contact their Adobe Account
Manager.
Discount Tiers
Two discount tiers are available for higher education institutions in most locations. Higher education institutions
may elect to license on a per-installation basis or may elect to cover their entire institution on a per-FTE basis.
When covering an entire higher education institution, 100% FTE coverage of the entire institution’s eligible
faculty and staff is required. The minimum FTE requirement for coverage of an entire higher education institution
is 100 FTE.
For higher education institutions electing to license products under EEA on a per-installation basis, the quantity
purchased will be based on the institution’s required number of installations and not the total FTE. The
number of installations may be any quantity, but the institution is required to order a minimum of one
collection and must place the order with a reseller for the exact number of installations needed.
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Discount Tiers for Higher
Education Institutions
Higher education institution
Entire higher education
Minimum
FTE
Per-install
100+
institution*
Required Coverage under EEA
Must be licensed on a per-installation basis
Requires 100% coverage of the entire higher education
institution
* Licensing an entire institution on a per-FTE basis is currently unavailable in the United States, Canada, and Japan.
Full-Time Equivalent Coverage
Qualifying Faculty and Staff
All employees who work more than 200 hours a year must be included in the FTE count. Exclusions from the
faculty/staff FTE count include non-knowledge workers such as maintenance personnel, bus drivers, cleaning
staff, and cafeteria workers. The following do not qualify toward the institution’s FTE count:
•
•
•
•
•
•
Students†
Alumni
Workers who have been hired on a contractual basis for services either on or off campus (individuals not
directly employed by the district)
Retired faculty and staff
Education conference attendees
Visitors
No student licensing option is available in the EEA program offering, and students should
not be included in the total FTE count. Students who are official employees of the
educational institution in a qualified full-time or part-time faculty or staff position may be
included in the FTE count.
†
NOTE
Calculating Total FTE
Discount tiers and pricing for organizations licensing on a per-FTE basis are determined by the total number of
FTE units entered during enrollment for the qualified educational organization. The total FTE is a count of all
eligible faculty and staff for the entire enrolling educational organization. This includes full-time faculty and staff
(considered as one unit each), part-time faculty (considered as one-third of a unit each), and part-time staff
(considered as one-half of a unit each). The following equation is used to calculate Total FTE:
Full-time faculty + (part-time faculty ÷ 3) + full-time staff + (part-time staff ÷ 2) = Total FTE quantity
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Example: If the enrolling educational organization has 4,000 full-time faculty, 3,000 part-time faculty, 2,000 fulltime staff, and 1,000 part-time staff, the total FTE quantity is calculated as follows:
4,000 + (3,000 ÷ 3) + 2,000 + (1,000 ÷ 2) = 7,500 FTEs
If the total FTE count ends with a fractional component, the number rounds to the next unit. This means that
100.5 FTE units would round to 101 total FTE units.
True-up
There is no true-up in EEA for educational organizations licensed on a per-FTE basis. Any growth expected in
the institution’s FTE during the EEA term must be factored into the total FTE count defined during the EEA
enrollment. For example, if a primary or secondary school district wants to cover its entire district under a twoyear EEA, and its current district FTE count is 15,000, but it is expecting its FTE to increase to 15,500 over the twoyear term, the district must define its total FTE at 15,500 when it first enrolls in EEA. Decreases in the institution’s
actual FTE over the EEA term will not reduce the EEA license fee.
Qualifying Educational Organizations
The Adobe EEA program is available only to primary and secondary schools and higher education
organizations that meet the appropriate educational institution qualifications defined below:
(a) Qualified Educational Institutions. The following is a non-exhaustive list of qualified educational
institutions:
(i) Accredited (by official accrediting entities) public or private primary or secondary school
providing full-time instruction
(ii) Accredited public or private university or college (including community, junior, or vocational
college) that grants degrees requiring not less than the equivalent of two years of full-time
study
(iii) Named educational institutions approved by Adobe, only if individual named entities are
approved by Adobe in writing
(iv) Hospitals that are wholly owned and operated by an otherwise qualified educational
institution, where “wholly owned and operated” means the educational institution is sole
owner of the hospital and the only entity exercising control over day-to-day operations
(v) Higher education research laboratories that are a public institution and recognized by a
national or state educational authority
(b) Non-Qualified Educational Institutions. The following is a non-exhaustive list of entities that are not
qualified educational institutions:
(i) Non-accredited schools
(ii) Museums or libraries
(iii) Hospitals not wholly owned and operated by an otherwise qualified educational institution
(iv) Churches or religious organizations that are not accredited schools
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(v) Vocational training centers or schools granting certificates for courses such as computer
software training or job training that are not accredited schools or that grant degrees requiring
less than the equivalent of two years of full-time study
(vi) Military schools that do not grant academic degrees
(vii) Research laboratories not recognized by a national or state ministry overseeing education—
for example, institutions recognized by other government branches are not eligible
(viii)
Cooperative associations composed of multiple qualifying and unaffiliated educational
institutions that join the cooperative association by enrolling; executing a written, legal
agreement; or otherwise being qualified by the cooperative association as a member (each a
consortium member) with the primary purpose of creating and/or managing volume-driven
procurement/licensing agreements on behalf of its consortium members
The above sections (a) and (b) through (vii) do not apply to the countries listed under the Regional-Specific
Definition below.
(a) Regional-Specific Definition.
(i) Asia Pacific countries excluding Southeast Asia countries as defined in sub-paragraph (ii)
below. If a member is a resident of Australia, New Zealand, India, Sri Lanka, mainland China,
Hong Kong S.A.R., Taiwan R.O.C., the Republic of Korea, the People’s Republic of Bangladesh,
the Federal Democratic of Nepal, the Republic of the Union of Myanmar, Pakistan or
Mongolia, or any country designated by Adobe from time to time, “Educational Institution(s)”
shall mean the entities that satisfy the meaning of “Qualified Educational Users” (except for the
sections entitled “Full- and Part-Time Faculty and Staff” and “Students”) designated by Adobe
on www.adobe.com/ap/education/purchasing/qualify.html (or its successor website thereto),
as updated by Adobe from time to time.
(ii) Southeast Asia countries. If a member is a resident of Indonesia, Malaysia, the Philippines,
Singapore, Thailand, or Vietnam, “Educational Institution(s)” shall have the respective
meanings designated by Adobe on www.adobe.com/go/education_entity_seasia_eden (or its
successor website thereto), as updated by Adobe from time to time.
(iii) Japan.
a. Educational institution as provided under the School Education Act
i. Schools (including elementary school, junior high school, high school, secondary
school, university (including junior college, graduate school and University of the
Air), high level technical college, school for the blind, school for the deaf, school
for the handicapped and kindergarten
ii. Professional Schools (as provided under Article 82.2 of the School Education Act
and which consist of the following (i) established by national or prefectural
government, (ii) established by city or town (including ward in Tokyo) based on
permission by the prefectural school board, (iii) private school established based
on permission by the prefectural governor.) [general courses, advanced courses,
and specialty courses]
iii. Vocational Schools (as provided under Article 83 of the School Education Act, and
means the one of the following: (i) established by a city or town based on
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permission by the prefectural school board, or (ii) private school established under
the permission by the prefectural governor.
b. Other educational institutions
i. Education Board and Education Institution as provided under the Law Regarding
the Local Education Administration's Organization and Management. (Specifically,
this is the Education Board provided under Article 2 of the Law Regarding Local
Education Administration's Organization and Management and Education Center,
Education Research Institute and other Education Institution(s) provided under
Article 30 of the same law).
ii. Independent Administration Institution(s) overseen by the Ministry of Education,
Culture, Sports, Science and Technology, and which purpose is education, such as,
Education Training Center.
iii. Public Human Resources Development facilities and Vocational Training Entities as
provided under the Human Resources Development Promotion Law (Public
Human Resources Development facility is defined in Article 15.6 of the Human
Resources Development Promotion Law, and is one of the following established
by the national or regional government as (i) Human Resources Development
School; (ii) Human Resources Development College; (iii) Human Resources
Development University (including the Polytechnic University; (iv) Human
Resources Development Promotion Center; (v) Human Resources Development
School for the Disabled. Vocational Training Entity shall mean entity licensed by
the prefectural governor as provided under Article 31 of the Human Resources
Development Promotion Law).
iv. Rehabilitation facilities for the physically handicapped under the Law for the
Welfare of People with Physical Disabilities and other rehabilitation facilities under
the Welfare Act (The Rehabilitation facilities for the physically handicapped under
the Law for the Welfare of People with Physical Disabilities shall mean one of the
following facilities established by the national or regional government bodies in
accordance with Article 28 of the Law for the Welfare of People with Physical
Disabilities: (i) Rehabilitation Facility for the Physically Handicapped, (ii)
Rehabilitation Facility for the Visually Impaired, (iii) for the Hearing Impaired, (iv)
for the Speech Impaired and (v) for the Internal Organs Disabilities).
v. Colleges established by the national or regional government bodies (Colleges
established by the national or regional government bodies shall mean those
established under applicable laws and include Local Autonomy College, National
Defense Academy, National Police Academy, Meteorological College, Civil
Aviation College, Marine Technical College, National Fisheries University,
Prefectural College of Agriculture, etc.).
vi. Inter-University Research Institute (Inter-University Research Institute shall mean
the Inter-University Research Institute Corporation provided in Article 2-3 of the
National University Corporation Law and the Inter-University Research Institute
provided under Article 2-4 of the same law).
vii. Hospitals attached to the above educational entities.
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c. Any other institution that Adobe Ireland separately approves as an Educational Entity.
i. Notwithstanding the forgoing, an entity shall no longer be deemed an Educational
Entity under this Agreement from the date of Adobe’s written notice, given in
Adobe’s sole discretion, that the entity is not approved as an Educational Entity.
Eligibility
Educational organizations that wish to enroll in EEA must be a qualified primary or secondary institution or
higher education institution as defined in this guide. Educational organizations enrolling in EEA must meet the
qualifying criteria below:
•
•
•
•
•
•
Agree to the EEA terms and conditions and complete the online enrollment process
Receive an EEA enrollment confirmation notice and EEA Agreement Number via email from Adobe
Meet the minimum FTE count or per-installation requirement for the type of educational organization
designated during the enrollment process
Specify their total FTE during enrollment (for organizations electing to be licensed on a per-FTE basis) to
determine the pricing level discount tier
Order term licenses for EEA-eligible products through an Adobe qualified education reseller for the
following:
o Total FTE count or per-installation quantity required
o The quantity of any optional add-on products desired (licensed on a per-installation basis)
o The entire EEA term selected during enrollment
Order must be placed within 30-days of acceptance of enrollment in EEA
Available Products
Adobe product collections available under EEA include desktop applications and are dependent on the type of
educational organization enrolling in the program.
Optional Adobe applications for photography, video editing, and professional video production are also
available on a per-installation license basis. Any combination of optional add-on products may be ordered
and licensed for the EEA term.
Primary and Secondary Schools
Design and Web K-12 Collection
•
•
•
•
Adobe® Acrobat® Pro
Adobe® Bridge CC
Adobe® Dreamweaver® CC
Adobe® Edge Animate CC
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•
•
•
•
•
•
•
•
Adobe® Flash® Professional CC
Adobe® Fireworks®
Adobe® Illustrator® CC
Adobe® InDesign® CC
Adobe® Muse™ CC†
Adobe® Photoshop® CC
Adobe® Photoshop® Elements
Captivate®
NOTE
Use of Muse requires an Adobe ID and access to an Adobe website or service (collectively
“Service”). Use of an Adobe ID and/or Service is not intended for children under age 13.
†
Optional Add-on: Video Collection
•
•
•
•
•
•
•
•
•
Adobe® After Effects® CC
Adobe® Audition® CC
Adobe® Flash® Professional CC
Adobe® Illustrator® CC
Adobe® Media Encoder CC
Adobe® Photoshop® CC
Adobe Prelude® CC
Adobe® Premiere® Pro CC
Adobe® SpeedGrade® CC
Optional Add-ons
•
•
•
Adobe® Photoshop® Lightroom® ††
Adobe® Premiere® Elements
Adobe® Presenter
Lightroom may not be available in all regions. Please work with your reseller to determine
if Lightroom is an option for your location.
††
NOTE
Higher Education Institutions
Design and Web HED Collection
•
•
•
Adobe® Acrobat® Pro
Adobe® Bridge CC
Adobe® Dreamweaver® CC
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•
•
•
•
•
•
•
Adobe® Edge Animate CC
Adobe® Fireworks®
Adobe® Flash® Professional CC
Adobe® Illustrator® CC
Adobe® InDesign® CC
Adobe® Muse™ CC
Adobe® Photoshop® CC
Optional Add-on: Video Collection
•
•
•
•
•
•
•
•
•
Adobe® After Effects® CC
Adobe® Audition® CC
Adobe® Flash® Professional CC
Adobe® Illustrator® CC
Adobe® Media Encoder CC
Adobe® Photoshop® CC
Adobe® Prelude® CC
Adobe® Premiere® Pro CC
Adobe® SpeedGrade® CC
Optional Add-on
•
Adobe® Photoshop® Lightroom®
NOTE
EEA product offerings are subject to future modifications and may be updated from time
to time to incorporate product changes to meet customer needs and Adobe requirements.
Access to Feature Releases
Access to certain feature releases and updates for applicable products is an included benefit of the EEA
program and is part of the licensing fee.
Applicable product feature releases and updates will be made available at Adobe’s discretion via Creative
Cloud Packager, vary by product and are not guaranteed during the EEA term.
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Work at home
The standard EEA program does not include work at home rights. However, institutions enrolling in EEA on a
per-FTE basis may indicate during the enrollment process their interest in providing work at home capability
for eligible faculty and staff, and can authorize Adobe or its third party to contact them regarding enabling this
capability. Adobe or its authorized third party will contact interested institutions and separately arrange to
license and enable work at home rights for use with products licensed under the EEA program for additional
fees.
Higher Education institutions in United States, Canada, and Japan are not eligible for work at home rights and
are not available for students.
How to Order
Initial Order
Customers must submit a single purchase order for the initial EEA order to their reseller within 30 days of
receiving their EEA number. The initial purchase order must encompass the following:
•
•
•
•
•
•
•
Meet the EEA eligibility criteria.
Cover all EEA elections made during enrollment.
Meet the minimum FTE requirements and discount tier for the enrolling institution type selected.
Cover the total FTE defined during enrollment, as applicable, and the collection quantity ordered must be
equal to or greater than the total FTE.
Cover the entire one- or two-year EEA term selected in the enrollment.
Specify the quantity of any per-installation licensed EEA collection selected in the enrollment, as
applicable.
Specify the quantity of any per-installation licensed optional add-on products required.
Once the initial EEA order is placed and accepted by Adobe, the designated EEA IT administrator receives an
order confirmation email that includes directions for accessing serial numbers for the products that were
ordered.
If the single purchase order fails to meet any of the ordering eligibility requirements, the order will not process,
and will be returned for correction. If the customer does not correct and resubmit the order within 30 days,
Adobe sends the customer and any reseller designated during enrollment an email notice indicating the initial
order has not been received. Adobe may suspend and/or terminate the EEA if the initial order requirements
have not been met within 45 days.
Higher education institutions enrolling on a per-installation basis are not required to enter product quantity
during enrollment. However, a minimum order of one per-installation license is required within 30 days of the
activation of the customer’s EEA.
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For higher education institutions electing to license products on a per-installation basis, the quantity purchased
will be based on the institution’s required number of installations and not the total FTE. The number of
installations may be any quantity, but the institution is required to order a minimum of one collection and must
place the order with a reseller for the exact number of installations needed.
Additional Orders/Additional Products
For higher education institutions with products licensed on a per-installation basis and any EEA covered
educational organizations needing per-installation add-on products, additional licenses may be ordered
anytime during the EEA term. Add-on products have a minimum order quantity of one.
Proration
EEA proration allows customers to purchase additional licenses at any time during the EEA term, and the
cost will be prorated to the end of the existing EEA. Additional license coverage of the existing EEA term
must include the current month in which the order is placed.
Example: An existing EEA customer is in the 5th month of their 1-year term and needs 10 Design and
Web Collection (per-install) licenses.
•
•
•
•
In LWS, the partner enters an order for 10 Design and Web Collection licenses. LWS then
prorates the term and pricing to 8 months, ending when the EEA term expires.
Coverage of the existing EEA term must include the current month in which the additional
license order is placed.
LWS shows 10 Design and Web Collection licenses.
At the end of the EEA, customers are not entitled to continue using the licenses unless they
renew their EEA.
Example: An existing EEA customer is in the 16th month of their 2-year term and needs 10 Video
Collection (per-install) licenses.
•
•
In LWS, the partner enters an order for 10 Video Collection licenses. LWS prorates the term to 9
months, ending when the EEA term expires.
LWS shows 10 seats of Video Collection licenses.
Please note that for orders entered into EDI, the partner will have to manually calculate the correct prorated
number of months and the correct prorated per-install pricing and use the appropriate 1Y or 2Y EEA SKU to
place the order.
Adobe’s systems will reject any additional license orders that do not have the correct prorated number of
months to co-terminate with the customer’s existing EEA end date.
The per-install licenses expire at the end of the EEA agreement term and the customer has 30 days to
uninstall all products included in EEA. Customers will have no more than 30 days to determine
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alternative options and all licenses are subject to Adobe Compliance verification 30 days after the end of
the agreement.
Agreement Term
EEA is available in either a one- or two-year program term selected by the customer during enrollment. The
EEA term begins on the day that Adobe accepts the customer’s agreement enrollment, known as the effective
date. If the customer selects a one-year program term, the term begins on the effective date and continues
through the one-year anniversary day immediately prior to the effective date. If the customer selects a twoyear program term, the EEA term begins on the effective date and continues through the second anniversary
day immediately prior to the effective date. Both the one- and two-year program terms are subject to the
termination provisions described in the EEA.
End of EEA Term
At the end of an EEA term, the covered educational organization’s eligibility to participate in EEA will
automatically expire, and the organization must discontinue all use and access to all products licensed under
the expired EEA. Unless Adobe offers and the customer accepts an EEA renewal option, the organization
licensed is required to uninstall all software licensed under its EEA and provide a completed Letter of
Destruction.
Enrollment
Customers may enroll in EEA online at Adobe.com by completing the online enrollment form and clicking to
accept the program terms and conditions. Customers wishing to sign a paper document can print the PDF
version of the online enrollment form and submit it with a signature.
Upon enrolling, the customer will receive a welcome email that includes the EEA Agreement Number, which
must be referenced on any EEA software orders to the reseller. Customers should treat the EEA Agreement
Number as confidential and not share or disclose this number to any third party except for authorized resellers
for ordering purposes.
License Type
Term license is the licensing option offered under EEA. Enrollment and purchase through the EEA program
grant the enrolling institution a right to use the license for the applicable purchased products during the term
of EEA, in accordance with the terms and conditions of the EEA agreement and the applicable End User
License Agreement (EULA). The term license includes access to qualified feature releases and updates, for
applicable products, as part of the licensing fee for the EEA term.
Reseller Information
Authorized Reseller
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EEA is available worldwide through authorized Adobe education resellers. EEA enrolled institutions work
directly with an Adobe authorized reseller of their choosing to place orders for the applicable EEA products.
All EEA software license fees are determined solely by the reseller. Adobe does not set the pricing that a
customer is charged, and Adobe cannot guarantee any specific pricing. Resellers operate as independent
distributors and are not agents or affiliates of Adobe. As a result, the customer is responsible for informing any
reseller of its applicable EEA Agreement Number and discount tier. Customers are free to negotiate any EEA
software license fees directly with their reseller. Matters such as price, delivery, and payment terms are
established by and between the customer and reseller.
An Adobe authorized education reseller is qualified to offer the EEA program for education customers (in this
guide the term “reseller” describes the entity from which the customer orders Adobe software). By choosing a
reseller, the enrolling institution is authorizing Adobe to send the designated reseller information pertaining to
the customer’s account, enrollment, orders, and information.
Changing Resellers
During the EEA term, customers have the option to work with whichever reseller they choose. If customers
want to change their reseller between the time they enroll in the EEA program and the deadline for their initial
order, or for any subsequent orders, they must submit a Change of Reseller form to Adobe. The customer’s
current reseller can provide this form.
Order Fulfillment
Adobe’s Licensing Website
Adobe’s Licensing Website (LWS; https://licensing.adobe.com) enables customers to access pertinent
licensing information about their EEA agreement and EEA licensed products, including detailed purchase
history, LWS account information, EEA product serial numbers, and agreement expiration dates.
For new EEA customers, the customer’s EEA designated program administrator will receive an email
communication containing instructions on setting up the LWS account login and password for management of
the organization’s Enterprise Agreement and licensed products.
End User ID Number
Adobe establishes an End User ID number for each EEA customer. Information about all customer orders is
available on LWS using the End User ID. This number is different from the customer’s EEA Agreement Number,
which is valid only during the active EEA term. Customers retain the same End User ID even after an
agreement expires and a new one begins.
Reports
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Customers may run a Detailed Purchase History report that summarizes all EEA orders reported to Adobe.
License Certificates
Adobe provides a PDF certificate of each transaction that occurs. The certificate generates automatically and is
posted to the customer’s account in LWS. Customers can retrieve serial numbers for their EEA-licensed
products from LWS. The certificate includes:
•
Address
•
Adobe End User ID
•
Adobe order number
•
Certificate ID
•
Enterprise Agreement Number
•
End user name
•
End user purchase order (PO)
•
Licensing program
•
Products licensed
•
Quantity licensed
•
Quantity returned, transferred, or upgraded
•
Serial numbers
•
SKU description
•
SKU number
•
Stamp or other mark on certificate that indicates if the order is returned, upgraded, or transferred
NOTE
License certificates are for customer reference only and do not serve as valid
documentation for compliance audits.
Deploying Applications
Electronic Software Delivery
For EEA customers, Adobe provides electronic software delivery (ESD) via LWS. IT administrators go to LWS to
download serial number(s), Creative Cloud Packager (CCP) software, and any applications CCP does not
support. Adobe Customer Care can assist customers with any ESD download issues.
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Adobe provides the designated EEA program administrator, and any deploy-to contacts listed on an order,
access to downloads via LWS. The EEA IT administrator and the deploy-to contacts may grant additional users
access to LWS with rights to use ESD and transfer their administrative rights to a different contact within the
organization.
NOTE
The number of downloads for each product is tracked on the
download site and is available for customers to view on the ESD
download screen.
Serial Numbers
Customers receive one serial number for the EEA Design and Web Collection and may receive additional serial
numbers for the Video Collection and/or other add-on products, if applicable. Customers use their respective
serial numbers only for validly licensed installations of a given EEA product; new serial numbers may be issued
for feature releases and updates provided to certain products, if applicable. Serial numbers and their respective
operating details do not change the software terms of use or the EEA term as defined in the agreement.
Customers must retrieve serial numbers for their EEA licensed products from LWS.
Creative Cloud Packager
EEA customers must use the Adobe Creative Cloud Packager (CCP) to package and distribute software to their
end users. CCP combines Creative Cloud applications and updates for volume deployment. Using CCP, IT
administrators can create Windows and/or Mac OS packages (MSI or PKG files) and then deploy to client
machines through any third-party deployment tool that supports the deployment of native installers
(Microsoft SCCM, Apple ARD, or JAMF Casper Suite). 32-bit or 64-bit versions of the applications are
available when packaging products for delivery in Windows. For more information on the Creative Cloud
packager, go to http://helpx.adobe.com/creative-cloud/packager/creative-cloud-packager.html or see a
demonstration on AdobeTV.
Deployment via Creative Cloud Packager
Upon launching CCP, the admin signs in with their Adobe ID, enters their serial number, and receives a list
of available desktop applications. Using CCP, the IT admin will create a deployment package that matches
their licensing agreement. Please note that although Adobe may deliver or make available certain desktop
applications, the customer is not entitled to use, download, or access any software products or services
that are not specifically licensed under their EEA agreement.
The administrator can then securely deploy these packages and any updates to the required computers
using industry standard deployment tools.
The end user is not required to have internet access to launch and use these applications, but the IT
administrator will require internet access at the time of packaging.
Documentation
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Documentation is available online for most Adobe desktop products. Each license includes the right to print
one hard copy version of the applicable electronic user documentation. Customers may order any printed
documentation, if available, that they require through their resellers. Quantities must not exceed the number
of licenses being ordered and/or licensed.
Returns
Purchases made under an EEA may only be returned for one of the following reasons:
•
The wrong product, platform, or quantity was delivered. (This could include Adobe shipping the item
requested on the channel partner’s purchase order, but the purchase order does not match what the
customer ordered.)
•
The customer receives a duplicate shipment or duplicate billing (due to a duplicate purchase order
from the channel partner).
Adobe must approve any request for returns. The customer must make the request for a return within 30 days
of the original license order. The request must state the reason and provide proof of the original order date.
Partial order returns are not accepted. An Adobe Letter of Destruction provided by the authorized reseller with
an original authorized signature from the customer must be received in order to issue credit. In addition, the
customer will also receive a confirmation one-way Letter of Destruction with every return.
EEA Policies
In addition to the EEA details already described, Adobe maintains the following EEA policies to ensure that
customers fully understand the agreement and software use requirements under the program.
Backward Licensing
Adobe typically allows customers to order a current-version license but use one version prior only. When
using an earlier version, the customer must follow all guidelines of the current-version EULA. Media,
documentation, and/or support for older product versions may no longer be available.
Cross-Language Licensing
Licenses sold in a specific language grant use rights to that language. Licenses sold with the designation of
“All” as their language do allow customers to deploy the product in any language they choose.
Exceptions to the conditions above may apply when the customer has access to feature releases as part of the
product license and a new or updated version of their product is not available in the originally licensed
language, or a new local language is made available. In these instances, Adobe will communicate what crosslanguage rights may apply.
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Cross-Platform Licensing
Customers receive product serial numbers that support both Windows and Mac deployments as long as the
product is available for both Windows and Mac. Customers can choose to use either platform as long as the
total number of licenses being used does not exceed the number purchased or specifically licensed per their
agreement with Adobe.
Transfer of Licenses
Transfer of licenses (TOL) within the educational institution defined for coverage under EEA is allowed. No
TOL, outside the educational institution defined in the EEA agreement, is allowed unless there is a divestiture
and approval from Adobe. Approvals for any other TOL exceptions will be made by Adobe at its sole
discretion. Prior written approval from Adobe for any TOL is required in order to appropriately track
entitlement. In addition, Adobe will not process TOL requests across deploy-tos on the same End User ID.
End User License Agreement
The access and use of the Products is governed by the applicable Adobe end user license agreement (“EULA”)
or terms of use (“TOU”), which can be found at www.adobe.com/products/eulas. In the event of inconsistency
between EEA terms and the terms of the EULA or TOU, the terms of the EEA control.
Termination
Termination is when the Enterprise Agreement between Adobe and a customer ends prior to the time the EEA
term is scheduled to end. Upon termination, the customer shall immediately cease use of and remove the EEA
licensed products as defined in the EEA agreement and the “End of EEA Term” section of this guide.
Use of Information
Adobe may use information about customers or affiliates (such as other schools within the educational
organization defined for coverage under EEA) for purposes of administering EEA and for fulfilling its
obligations under EEA. Such information may be used among Adobe entities worldwide and among resellers
worldwide. This includes but is not limited to, the following:
•
•
Adobe may share necessary program information of any customer or affiliates, including Education
Enterprise Agreement Number, End User ID, and name and contact details of an EEA program
administrator, with its reseller and with Adobe entities involved in program administration, wherever
they may be located.
Adobe will use the name and contact details of a customer, any customer-designated contacts, or the
customer-designated EEA program administrator to send program-related communications to such
licensing contacts. This includes, but is not limited to, notices of feature releases and updates, program
changes, and notices of discontinued SKUs.
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For more information
Contact a reseller or Adobe Customer Service, or visit www.adobe.com/go/volumelicensing.
Adobe, the Adobe logo, Acrobat, Adobe Premiere, After Effects, Audition, Captivate, Creative Suite, Dreamweaver, Encore, Fireworks, Flash, Illustrator, InDesign,
Lightroom, Photoshop, Prelude, and SpeedGrade are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or
other countries. Mac is a trademark of Apple Inc., registered in the U.S. and other countries. Windows is either a registered trademark or a trademark of Microsoft
Corporation in the United States and/or other countries.
© 2013 Adobe Systems Incorporated. All rights reserved. Printed in the USA.
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