18 November 2014 AGENDA Thistle Marble Arch, London
18th November 2014 Thistle Marble Arch, London AGENDA 08.30-09.00 Registration and Coffee 09.00 – 09.15 Ovum Welcome & Speed Networking Maxine Holt, Director of Research & Analysis, Software, Ovum 09.15-09.45 Ovum Keynote Presentation: BPM in the disrupted world – Exploring the impact of cloud, social, mobile, and big data on BPM solutions? Supporting changing operating models business and supporting rapid reconfiguration to optimise operating costs The digital enterprise – understanding which technologies will deliver valuable change Is Intelligent BPM the next phase in delivering the customer adaptive enterprise? BPM for the future digital environment Gary Barnett, Chief Analyst, Software, Ovum 09.45-10.15 Keynote Presentation: Delivering Organisational Change with BPM BPM is more than just a tool. It often is the driver for business transformation, the provision of new service offerings, and organisational change. This session features an organisation that has gone through these changes and understands how BPM can help, what are the key challenges and how to put process thinking into practice for major organisational improvement. Tarmo Ploom, Senior Architect BPM, Credit Suisse & Barry O’Reilly, Director BPM, Oracle EMEA 10.15-11.00 Industry Leaders Panel Discussion: BPM as a vehicle to deliver agility and reduce costs – Finding the holy grail Changing the business from the inside out Identifying triggers for a BPM opportunity What innovation opportunities does BPM enable BPM supporting change in an agile world - Choose the right tools and technologies Measuring the value from a BPM programme Moderator: Gary Barnett, Chief Analyst, Software, Ovum Jacqui Whiskey, Business Process Lead/ SRM Business Change Manager, BG Group Anunay Sharma, GM Process Governance, Maersk Group If you would like to speak, or have any queries, please do not hesitate to contact me: [email protected]. This is a draft agenda will be subject to change. Barry O’Reilly, Director BPM, Oracle EMEA John F. Macdonald, Head of GBS Service Design, TNT Express 11.00-11.30 11.30-12.00 12.00-12.30 Coffee and Exhibition Track 1. BPM Art Focusing on change management challenges associated with BPM Moderator: Gary Barnett, Chief Analyst, Software, Ovum Case Study: “Culture eats strategy for breakfast” – A lesson in managing people, processes and technology transformation Having built his career around transforming a business, its people, its processes, and technology, Alistair will share his experience in successfully managing transformation. Practical tips, common sense solutions and strategic insights into change management in a world that requires agility. Alistair Watters, Programme Director – Business Transformation, B&Q Track 2: BPM Engineering Focusing on the technical challenges of BPM Moderator: Maxine Holt, Director of Research & Analysis, Software, Ovum Case study: Case study: Realising business benefits through effective automation and workflow How adaptive is your business and its processes? Examining operational efficiencies and automating processes to improve outcomes and service Delivering an effective user experience Refining automation to maximise benefits Keith Lester, Internal Audit Manager, Canal and Rivers Trust Case study: Thriving organisations in the turbulent 21st century economy share one common denominator, an uncommon flair for reinvention. Referencing IBM's own transformation we will look at a how BPM can empower Enterprise Process Transformation. Case study: Exploring the role of BPM in supporting technology implementation and change Apply six sigma methodologies to prove value Using BPM to test proof of concept BPM’s role in improving business decision making Effectively communicating a business case to management Samir Shah, Six Sigma Lead Black Belt, Crossrail IBM Transformation History 5 Principles of Smarter Transformation A Platform for Continuous Improvement Business Process management overview - Success stories Lessons Learnt Robert Golladay , Smarter Process Leader, Europe, IBM Software Group 12.30 – 13.00 Case study: Achieve Operational Excellence through BPM: Accelerate administration processes and improve student services Birkbeck University of London, embarked on a BPM project as part of its Operational Excellence program, designed to improve process efficiency and deliver better value for money in a fluctuating HE environment. As a result, the University tightened a process to ensure the timely application of student loans and sped up its Student Status Amendment Program by 90%. James Smith, Head of Process and Systems Improvement at Birkbeck, University of London Roberto Biondini, Senior Pre-Sales Consultant, Bizagi 13.00-14.10 Lunch and Exhibition How to botch your BPM project - Why BPM fails? With so much emphasis placed on what we should be doing, we often forget some pretty fundamental practices and habits we absolutely should not be doing. This session explores common mistakes made in BPM projects that prevent them from succeeding. Organisational awareness and support Architecture and business & IT alignment 14.10 – 14.35 If you would like to speak, or have any queries, please do not hesitate to contact me: [email protected]. This is a draft agenda will be subject to change. 14.35 – 15.00 15.00 - 15.30 Testing Facilitated by Gary Barnett, Chief Analyst, Software, Ovum Case Study: Organising BPM – How do you Case Study: Exploring the benefits BPM can build the case for BPM and begin the process of offer when undertaking a BPO doing BPM within an organisation? Before - how does BPM and the Shared Services team work together to identify Key stages of BPM opportunities? Exploring the cultural and organisational During - how does the BPM team supchallenges in building a BPM theme port the transition phase? within your organisation. Presenting your case for BPM After - post implementation how does Engaging with the business and gaining the BPM team operate with new essential buy-in operations? Keeping up the momentum Deepa Tambe, Business Process Management & John F.Macdonald, Head of GBS Service Design, TNT Express Improvement Manager, Lloyd's Register Panel Discussion: How should one measure results? Business Process excellence and when have we achieved it? Placing measurable and achievable goalposts for BPM Determining value Is there such a thing as good enough? Chair: Gary Barnett, Chief Analyst, Software, Ovum Heather Dobby MSc, Senior Continuous Improvement Manager, LV= Deepa Tambe, Business Process Management & Improvement Manager, Lloyd's Register Keith Lester, Internal Audit Manager, Canal and Rivers Trust Philip Hellyer, Senior Consultant, Philip & Finch Panel: BPM and enterprise architecture Supporting process automation, agility and scalability Building a sustainable architecture foundation Enabling speed to market transformations and deployments Exploring the overlap in skills & roles between process managers and enterprise architects Chair: Maxine Holt, Director of Research & Analysis, Software, Ovum Don Kavanagh, Head of Business Architecture, SIA Professor Sharm Manwani, Executive Professor of IT Leadership & Director of Business & Enterprise Architecture Programmes, Henley Business School Mark Blowers, Practice Leader, Ovum 15.30 – 16.00 Coffee and Exhibition 16.00-16.50 Ovum’s Decision Activator: An interactive BPM solution exercise BPM makes business sense, but putting together the business case and getting started is often the first stumbling block. If you are thinking about implementing BPM, re-thinking your approach or simply exploring your options, this hands-on exercise will provide the space and freedom to work with your fellow participants and explore BPM opportunities in the enterprise. Round table discussions will highlight differing thought processes, allow you trial different BPM solutions from leading suppliers and plan how to get your BPM project off the ground, a fantastic platform to draw on the collective knowledge of our diverse audience and work together to determine the criteria essential to your BPM solution. In roundtables, you will work with your fellow delegates from different industries to outline key criteria for your BPM solution. Armed with this outline, groups will swap tables to share their insights, discuss challenges and gain immediate insights in a practical environment. Define the key drivers in your choice and adoption of a BPM solution? Explore leading BPM solutions in practice; find out what works for you! Practical steps to take tomorrow in the office Closing thoughts – Sharing lessons learnt If you would like to speak, or have any queries, please do not hesitate to contact me: [email protected]. This is a draft agenda will be subject to change. Make sure you do not miss out on utilising the structured conference environment to engage with your peers, explore your options and have your questions answered. Facilitators: Maxine Holt, Director of Research & Analysis, Software, Ovum Gary Barnett, Chief Analyst, Software, Ovum 16.50 – 17.00 Close of Conference 17.00 – 18.00 Drinks Reception If you would like to speak, or have any queries, please do not hesitate to contact me: [email protected]. This is a draft agenda will be subject to change.
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