The Community Scheme Ombud Service (“CSOS”) has been established as a Public Entity by the Community Schemes Ombud Services Act (No 9 of 2011) (“the Act”). Our Vision:To establish a world-class dispute resolution service within community schemes. Our Mission: T o facilitate and maintain a world-class dispute resolution service to promote good governance of community schemes by providing education and training to all relevant stakeholders. The CSOS is committed to delivering on its mandate, and now offers these exciting opportunities to motivated individuals ready to take us forward: Adjudicator-General Reporting to the Chief Ombud, the role of the Adjudicator-General is to provide strategic leadership across the core regulatory and Dispute Resolution functions of the CSOS. The successful candidate will be tasked with setting up this functional stream, developing a rigorous and efficient Dispute Resolution model, a registration and investigations unit, as well as developing all policies and regulatory frameworks and regulations to ensure an effective complaints process is in place. The Adjudicator-General will preside over, judge and help arbitrate legal disputes pertaining to community schemes disputes and will determine the appropriate course of action for claims and settlements. Requirements: • Advanced legal degree • LLB • Additional postgraduate Management degree, eg MBA or MPA is preferred but not compulsory • 10 years’ management experience at the level of Director or COO • Experience in a service-oriented Government agency or similar • Working knowledge of the PFMA, Companies Act, Governance Report – King 3 • Thorough knowledge of Corporate Law, Dispute Resolution, Commercial Law and Law of Contract • Ability to interpret financial statements • Knowledge of business and performance measurement (strategic, operational and financial) • Must be able to travel nationally • Meticulous • Assertive. (Ref. ????????) Board Secretary Reporting to the Board directly and indirectly to the Chief Ombud, the incumbent will be expected to advise the CSOS Board on governance and legal issues and ensure the effective, proper and efficient functioning of the Board and all its sub-committees. He/she will provide secretarial services to the Board, ie minute-taking and reporting, compilation and distribution of documents, important document filing and security of information and management of documents on the organisation’s Document Management System. Requirements: • Recognised legal and/or advanced B degree • 10 years’ secretarial experience at Executive level • Experience working with senior and influential thought leaders and decision makers • Knowledge of relevant legislation (PFMA, Treasury Regulations (or Companies Act)) • Knowledge of Corporate Governance (Protocol on Corporate Governance in the Public Sector, King II and III, governance best practice) and the role of key corporate leadership positions, ie Board Chair, CEO, etc • Service orientation. (Ref. ????????) Corporate Legal Manager Reporting to the Adjudicator General Officer (AGO), the incumbent will be expected to provide Corporate legal advice to the Chief Ombud and the Board as well as on request, to all Officers. Key functions include providing legal advisory notes on a range of Corporate and business-related issues such as contracts, litigious matters, labour matters, trademarks etc, as required, as well as drafting and managing legally sound contracts within the CSOS. Requirements: • BProc/BCom LLB • Master’s degree is an added advantage. Postgraduate qualifications in Public Law will be a recommendation • Admitted practising Attorney or Senior Council keen to transition into Corporate Law • 5-7 years’ management/Corporate Law experience as a Senior Manager • 2-3 years Prosecution experience or in having managed own legal practice • Self-starter • Customer orientation • Meticulous. (Ref. CSOS/CLM/2014) Human Resources Manager The successful candidate must ensure the CSOS is a high performance organisation by developing, implementing and managing the HR Strategy and plans (wellness, CSI, leave management, etc), and taking responsibility for organisational Management and Governance, as well as Compliance, Monitoring and Reporting. He/she must ensure performance management is compulsory and delivered through Line Management, and oversee financial management/oversight and compliance. Requirements: • Recognised Bachelor’s degree or equivalent qualification (minimum) • HR-specific qualification is preferred • 5 years’ experience in an HR management role • 10 years’ collective experience in the HR field • Thorough knowledge of labour legislation • Advanced knowledge of Human Resource practices with a distinct focus on Talent Management • Excellent Human Resource practice skills as a specialist and/or at a strategic level • Analytical ability • Excellent change management skills • Discretion. (Ref. CSOS/HRM/2014) Manager: Information Technology The incumbent will align the CSOS agency’s information management (information management systems) and information technology (as enabler) with the strategic direction and establish a secure, stable and reliable IT environment, (98% uptime), including Business Continuity, BPR and IT recovery processes. Further role functions include identifying and mitigating all IT-related risks and proactive maintenance planning and scheduling of regular maintenance projects. Requirements: • Advanced technical degree in the field of Computer Science or Business Administration • Master’s degree is an added advantage • 5-10 years’ experience working in a similar environment directing IT operations • Proven experience in IT planning, BCP, Governance, organisation and development • Advanced knowledge of ITIL as well as the recent Corporate Governance of Information and Communication Technology (CGICT) framework is an added advantage • Considerable knowledge of business theory, business processes, management, budgeting, and business office operations • Experience with systems design and development from business requirements analysis through to day-to-day management • Exceptional customer orientation • Ability to motivate and manage a team. (Ref. CSOS/ITM/2014) Strategic Planning & Reporting Manager The role of the Strategic Planning & Reporting Manager is to ensure the smooth running of the office of the Chief Ombud’s (CO) operations. This will include providing executive assistance to the Chief Ombud in drafting the CSOS’s 5-year Strategic Plan (its annual updates) as well as the Annual Performance Plans in line with National Treasury Guidelines, and taking responsibility for all statutory quarterly reporting to the Board and Executive Authority. The Strategic Planning & Reporting Manager will be directly accountable to the Chief Ombud. Requirements: • Degree in Business Admin, Planning, or Public Admin/Office Management • Postgraduate qualifications are preferred • Understanding of protocol matters with regard to Government, parliament and other key stakeholders • Knowledge of administrative and document management systems • 5-10 years’ progressive experience as a Strategic Planning Manager in an executive office management environment • Strategic thinker with advanced technical planning skills • Ability to run a strategy making session with stakeholders and the Board • Detailed research ability • Attention to detail/accuracy. (Ref. ?????) Internal Audit & Risk Manager Reporting to the Chief Ombud, the role of the Internal Audit & Risk Manager is to develop and implement the CSOS audit and enterprise-wide risk management strategy in a manner that fulfils the mission and strategic goals, while complying with legislation and accreditation standards related to audit and risk management. The incumbent will identify, analyse and prioritise risks on a quarterly basis as well as conduct internal audits and develop action plans with Executives in each work stream to ensure that the CSOS obtains a clean external audit. Requirements: • BCom degree/BCompt and CIA • Postgraduate qualifications are preferred • IT audit experience is an added advantage • 10 years’ internal audit and risk experience at senior level • Understanding of protocol matters with regard to Government, Parliament, and other key stakeholders • Knowledge of Operational Systems • Knowledge of administrative and document management systems • Knowledge of the National Treasury Regulations on Strategic Planning and reporting guidelines • Auditing experience in a Government agency environment • Ability to add value to the team through improvement plans • Professionalism. (Ref. ??????) The CSOS offers market-related and highly negotiable salaries. Enquiries: Themba Mthethwa, Chief Ombudsman, tel. (010) 593-0533 For more details about the positions, please visit www.csos.com Kone Solutions K23658 CSOS is an equal opportunity and affirmative action employer. It is our intention to promote representivity (race, gender, disability) through the filling of positions. Candidates whose appointment/transfer/promotion will promote representivity will receive preference. Successful candidates will be required to undergo a competency assessment, enter into a performance agreement and be subject to security clearance procedures. All applications should be accompanied by a cover letter, detailed CV, three referees and certified copies of qualifications, and forwarded via hand delivery, post or courier (quoting the relevant reference number) to Block A, 1st Floor, EAAB Complex, 63 Wierda Road East, Wierda Valley, Sandton 2196. Closing date: ???? November 2014 Our Values: • Service Excellence • Independence • Transparency • Integrity • Innovation • Fairness