The McAfee Managed Service Provider (MSP) Program Getting Started 1 Contents and Agenda Contents Slide MSP Qualifications 3 Join McAfee 4 A. Meet McAfee MSP Qualifications B. Join McAfee SecurityAlliance - Sign McAfee Service Provider Schedule - Establish your McAfee MSP Partner Level & Support Level MSP Levels & Pricing - Establish your McAfee MSP Distributor 5 - View McAfee MSP available solutions MSP Certifications 6 Partner Learning Center 7 MSP Deployment 8 MSP Royalty Reporting 9 Contact McAfee 10 2 C. Complete necessary McAfee MSP Technical Support Certifications D. Access the McAfee MSP Solutions and deploy to customer(s) E. Submit monthly royalty reports to Distributor for invoicing F. Contact McAfee to become a MSP February 17, 2014 The McAfee MSP Program A. Meet the MSP Qualifications Managed Service Provider Requirements • Sell: Bundle/sell the McAfee solutions from your existing Managed Service offering & manage the end user. • Bill: Submit a McAfee Royalty Report, with your pre-set McAfee MSP pricing, to an authorized McAfee MSP Distributor. The Distributor will then submit to McAfee or invoicing. • Support: Deliver 24x7 support in your own Service Level Agreement to managed end users. Provide remote monitoring and management to end users. Have support personnel available to provide services to your end users - ideally maintain a Support Operations Center (SOC) or a Network Operations Center (NOC). Select a McAfee MSP Authorized Distributors, by Country • Australia – Westcon, New Lease • Nordics - Arrow • Belgium - Tech Data • South Africa – First Distribution • Benelux – Ingram Micro • Spain – Tech Data • Germany - Ingram Micro • Sweden - Arrow • Italy – Computer Gross • United Kingdom - Arrow • Netherland - Tech Data • US / Canada - Ingram Micro 3 February 17, 2014 The McAfee MSP Program B. Join the McAfee SecurityAlliance Join the McAfee SecurityAlliance Partner Program • Sign: Agree to McAfee SecurityAlliance base terms (http://www.mcafee.com/becomeapartner) and sign the McAfee Service Provider Schedule. Select a McAfee Support level; and establish your McAfee MSP partner level (Premier or Elite) to set your volume-based pricing. McAfee MSP Partner Support Levels • Essential Partner Support: McAfee partner receives standard access to McAfee’s Tier I Support organization for technical support. • Base Partner Support: McAfee partner receives rapid escalation to second-level McAfee technical support. As the preferred partner support level, a partner will need to complete McAfee’s MSP technical support certifications, as required per partner level. • Advanced Partner Support: McAfee partner receives direct access to McAfee Product Specialists, and assigned McAfee Partner Support Account Manager. Additional fee and certifications apply. 4 February 17, 2014 The McAfee MSP Program B. Join the McAfee SecurityAlliance (Cont.) McAfee MSP Partner Level Requirements Elite MSP Premier MSP • Minimum bookings requirement per annum in McAfee MSP bookings: • Minimum bookings requirement per annum in McAfee MSP bookings:  AMERICAS = $3Million; EUROPE/ASIA = $1Million  ALL REGIONS = $20,000 • Initial volume-based pricing with Band A of all solutions available from current McAfee MSP Pricebook. Pricing reviewed quarterly against the previous 3 months bookings to achieve higher banded price. • One (1) individual certified per competency(s) managed on Closed Access Products* • Initial volume-based price band for all solutions set on the basis of expected bookings after 12 months, according to joint business plan • Four (4) individual certified per competency(s) managed on Closed Access Products* *Closed Product certification requirements are based on a MSP partner in McAfee’s defined Country Set A Available McAfee MSP competencies: AGGREGATED MSP PRICING • Endpoint Security • Network Security All new Premier MSP receives Band A MSP Pricing - adjusted quarterly Elite MSP price band set per agreed business plan - adjusted annually 5 • Risk and Compliance • Security-as-a-Service *Consult with a McAfee authorized MSP Distributor for access to the complete McAfee MSP product catalog. February 17, 2014 The McAfee MSP Program C. Get McAfee Certified on Closed Products Complete McAfee MSP Technical Support certifications • Certify: Complete the relevant McAfee technical support certifications to gain access to McAfee Closed Products. • No certifications required for access to Open Products.. Required MSP Certification per partner level* • Premier MSP: at minimum, one (1) individual must be certified in each competency managed • Elite MSP: at minimum, four (4) individuals must be certified in each competency managed *Closed Product certification requirements are based on a MSP partner in McAfee’s defined Country Set A McAfee MSP Technical Support Certification contains two (2) types of coursework per product competency: • Required Courses: mandatory courses, essential for MSP certification • Learning Courses: MSP-selectable courses, essential for MSP certification *Certification for (and access to) a given McAfee product competency is given when passing scores are achieved in exams for all Required Courses and Learning Courses for the product competency. 6 February 17, 2014 The McAfee MSP Program C. Get McAfee Certified on Closed Products (Cont.) Access the McAfee Partner Learning Center for MSP Technical Support Certifications A. Log into the McAfee Partner Portal, with the credentials supplied in your McAfee SecurityAlliance welcome email, and access the McAfee Partner Learning Center. B. From the Partner Learning Center, select “Managed Service Provider” catalog. C. From the Managed Service Provider catalog, select your desired certification competency: - Endpoint -Network - Risk and compliance - Security-as-a-Service D. Access the courses necessary to achieve the certifications to effectively support your customers. McAfee makes available a MSP Technical Support Certification Guide as a complete course catalog. E. Once you have completed your certification exam(s), notify your McAfee Channel Account Manager (CAM) to be then provided access to McAfee products. That's it: you can start building McAfee technology into your managed services! 7 February 17, 2014 The McAfee MSP Program D. Access McAfee Solutions to Manage Deploy and manage McAfee Solutions for end users • Access a broad portfolio of McAfee solutions to manage your end users – with your choice of McAfee solutions and management consoles. • Hardware Solutions: Purchase discounted McAfee hardware upfront and deploy to customer(s). • Software Solutions: Access software, based on open or closed product eligibility, from McAfee’s Download Center with a McAfee provided Partner Grant Number. • SaaS Solutions: Provision SaaS solutions with secured access to the online McAfee Partner Business Center Choice of McAfee Security Management Consoles • McAfee ePolicy Orchestrator: on-premise management console for McAfee non-SaaS solutions. • McAfee Partner Business Center: online provisioning and management console for McAfee SaaS solutions . Jump start your MSP business • Go-to-Market with the McAfee SaaS solutions: with the quickest certification courses available, the SaaS solutions can quickly protect your end users. McAfee hosts the SaaS management software, for endpoint, email and web, in the cloud, for transparent updates and upgrades. You save on operational and capital expenses as the SaaS solutions require no management server set-up. Innovate your MSP business? • Move beyond commoditized security with the red hot market for protection from mobile devices to virtual environments. 8 February 17, 2014 The McAfee MSP Program E. Submit Monthly Royalty Reports Submit monthly royalty report Ordering and Reporting: • A MSP submits a royalty report, in arrears to Distribution - where pricing is pre-set, based on partner level - by McAfee. • Distribution will provide McAfee a monthly, consolidated royalty report of all MSPs • McAfee will invoice Distribution • Distribution will invoice the MSP. 9 February 17, 2014 The McAfee MSP Program Ready to join McAfee’s MSP Program? Don’t get left behind - take action today: • Already a McAfee SecurityAlliance partner? Contact your regional Channel Account Manager to join the McAfee MSP Program. • Not a McAfee SecurityAlliance partner? Become a McAfee’s SecurityAlliance Partner applying here. Contact your local McAfee Channel Account Manager or the following regional McAfee MSP Sales Directors for more information: • Asia: [email protected] • Americas: [email protected] • Europe: [email protected] • For General questions regarding the McAfee MSP Program, email [email protected] 10 February 17, 2014