1. No category

Tilgjengelige malfelter
Name
Type
Additional info
Url_Pureservice_Incident
href
Used to begin a link
Url_Pureservice_Change
href
Used to begin a link
Url_SelfService_Incident
href
Used to begin a link
Url_SelfService_Change
href
Used to begin a link
Url_End
href
Used to end a link
Url_SelfService
href
The url of SelfService
Example
Click {Url_Pureservice_Incident}
here{Url_End}
Click {Url_Pureservice_Incident}
here{Url_End}
Merk: Disse template feltene bruker den globale verdien “Application.Path” og
“SelfService.Path” for å gi riktig URL for Pureservice / self service. Teksten mellom {Url_..} og
{Url_End} vil bli den synlige og klikkbare linken.
Name
Type
Additional info
IncidentNumber
int
Incident
ChangeNumber
int
Change
TaskCount
int
Change, Incident
JournalCount
int
Change, Incident
MessageCount
int
Change, Incident
RelationshipCount
int
Change, Incident
CostCount
int
Change, Incident
AttachmentCount
int
Change, Incident
ProfileSubset →
Change, Incident
Firstname
string
Lastname
string
Fullname
string
EMail
string
Phone_Mobile
string
Phone_Business
string
Tlf 23 20 51 00 / www.pureservice.com
Pureservice by Syscom AS, Sørkedalsveien 6, Pb. 35 Majorstuen, N-0330 Oslo
Username
string
Computer
string
Address
string
Company
string
Location
string
CustomerReference
string
Login →
Change, Incident
Change, Incident
LoginName
string
Fullname
string
Group →
Change, Incident
Name
string
Notify
bool
Change, Incident
NotifyCC
bool
Change, Incident
Subject
string
Change, Incident
Description
string
Change, Incident
Description_Plain
string
Change, Incident (Cleaned Description HTML
with only <br> and <p> tags, useful for
reporting etc.)
Solution
string
Incident
Solution_Plain
string
Incident (Cleaned Solution HTML with only
<br> and <p> tags, useful for reporting etc.)
Type →
Change, Incident
Name
string
Priority →
Change, Incident
Name
string
Status →
Change, Incident
Name
string
Source →
Change, Incident
Name
string
Category1 →
Name
Category2 →
Side 2 – © Copyright Syscom AS
Change, Incident
string
Change, Incident
Name
string
Category3 →
Change, Incident
Name
string
Name
string
Change
Name
string
Change
Name
string
Change
Name
string
Change
Service
string
Change
CreatedDateTime
datetime
Change, Incident
CreatedBy
string
Change, Incident
ModifiedDateTime
datetime
Change, Incident
ModifiedBy
string
Change, Incident
RespondedDateTime
datetime
Incident
RespondedBy
string
Incident
ResolvedDateTime
datetime
Incident
ResolvedBy
string
Incident
CompletedDateTime
datetime
Change
CompletedBy
string
Change
ClosedDateTime
datetime
Change, Incident
ClosedBy
string
Change, Incident
RequestedStartDateTime
datetime
Change
RequestedEndDateTime
datetime
Change
ScheduledStartDateTime
datetime
Change
ScheduledEndDateTime
datetime
Change
ActualStartDateTime
datetime
Change
ActualEndDateTime
datetime
Change
Impact →
Urgency →
Risk →
Reason →
Side 3 – © Copyright Syscom AS