www.passcert.com
Microsoft MB2-714 exam practice test
om
Microsoft Dynamics CRM 2016 Customer Service
sc
er
t.c
http://www.passcert.com/MB2-714.html
w
w
w
.p
as
Microsoft MB2-714 exam is very popular in Microsoft field, many Microsoft
candidates choose this exam to add their crede ntials, There are many
resource online to offering Microsoft MB2-714 exam practice test, Through
many good feedbacks, we conclude that Passcert can help you pass your
test easily with Microsoft MB2-714 exam practice test, Choose Passcert to
get your Microsoft MB2-714 certification.
MB2-714 exam service：
Free update for ONE YEAR
PDF and Software file
Free demo download before purchasing
100% refund guarantee if failed
Microsoft MB2-714 exam practice test are available in pdf and Software
format. This makes it very convenient for you to follow the course and
study the exam whenever and wherever you want. The Microsoft MB2-714
exam practice test follows the exact paper pattern and question type of the
actual MB2-714 certification exam. it lets you recreate the exact exam
scenario, so you are armed with the correct information for the MB2-714
certification exam.
www.passcert.com
The safer , easier way to help you pass any IT exams. 1.You need to ensure that all of the resources for a scheduling activity are from the same site.
What should you use?
A. a selection rule
B. a resource group
C. a service level agreement (SLA)
D. a field security profile
Answer: C
2.You plan to create a service activity. You need to identify which types of participant can have defined
work hours.
Which two participant types should you identify? Each correct answer presents a complete solution.
A. resource group
B. site
C. user
D. equipment
Answer: BC
w
w
Answer: AB
w
.p
as
sc
er
t.c
om
3.You implement Unified Service Desk in your Dynamics CRM organization. You need to add a button to a
Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.
What are two Unified Service Desk components that you can use to achieve the goal? Each
correct answer presents a complete solution.
A. forms
B. action calls
C. scriptlets
D. Window navigation rules
4.You are a customer service representative. You use the interactive service hub and a multi-stream
interactive dashboard.
At the beginning of your shift, you need to view the high-priority open cases and to move them
to one queue. What should you do first?
A. Perform an Advanced Find.
B. Perform a Global Search.
C. Apply a hierarchal view.
D. Apply a global filter.
Answer: D
5.You work for a call center that uses Dynamics CRM for case management.
You need to recommend a solution that meets the following requirements:
• Provides customer service representatives with a pop-up window initiated by the phone system
• Provides a mechanism to view data*from several different line-of-business applications based
on contextual information in CRM
Which technology should you include in the recommendation?
A. the interactive service hub
2/3
The safer , easier way to help you pass any IT exams. B. FieldOne
C. Microsoft Parature
D. Unified Service Desk
w
w
w
.p
as
sc
er
t.c
om
Answer: B
3/3
www.passcert.com
Passcert Features:
Free update service for one year
100% money back guarantee if failed
Files sent in PDF and Software style
Free demo download before purchasing
Real questions from real test
Passcert Hot Pages:
Promotion page
om
http://www.passcert.com/promotion.asp
sc
er
t.c
Bundle page
http://www.passcert.com/bundle.html
.p
as
How to pay page
w
w
w
http://www.passcert.com/Sales.html
Guarantee page
http://www.passcert.com/Guarantee.html
Passcert Hot Certification Page:
Microsoft
Oracle
Symantec
Citrix
Appliance
VMware
BlackBerry
RedHat
IBM
Apple
Avaya
Cisco
EXIN ISEB Juniper
Network
Tibco SASInstitute
EC-COUNCIL
CIW EMC
CompTIA
CheckPoint
Hitachi
Zend-Technologies
www.passcert.com
LPI